flow chart example – client consultation process chart... · flow chart example – client...

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Page 1: Flow Chart Example – Client Consultation Process Chart... · Flow Chart Example – Client Consultation Process . Client contacts Training ... feedback about the services you have

Flow Chart Example – Client Consultation Process

Client contacts Training Advocate for free

consultation

OTA will accompany client to meetings with

other parties if requested

Matter resolved

Confidential record closed and

filed

For evaluation purposes, and with your consent, you may be invited to participate in providing feedback about the services you have received from the Office of the Training Advocate

OTA will maintain contact with client

throughout the process

OTA will maintain contact with client which may include

meetings, assistance with submissions etc

OTA will follow-up once with client

Client decides to handle issue themselves

Client provided with information and options

available to them

OTA agrees to act on behalf of client

Client is referred to appropriate jurisdiction, eg

Equal Opportunity Commission

OTA agrees to support Client in managing their issue,

eg Industrial Relations Commission