8/12/2019 Floor Manager Supervisor JD

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Document ID: UDS/HR/Temp/039/00

Document Type: Template

Job Description

JOB DESCRIPTION Floor Manaer ! Tec"# Super$isor

Basic Details:

Title: Tech. Supervisor / Technical Associate

Reportin To: Head Operations / lient

%or&in 'ours: 9!30 hrs

S"i(ts: Rotational

%ee&ly O((s: Rotational

Basic S&ills Sets Re)uirement:

Job Base*:+uali(ication: "raduate/Diploma in an# stream"lo$al erti%ication in &indo's (Optional)

Ot"er Certi(ication: *+T,/*SA /*S- lo$al erti%ication (Optional)

E,perience: #ears1 *onths relevant e2periences (*anaedServiceOR+* services)

Roles - Responsibility:

Primary

.# Reularl# interaction 'ith the client and discussin operational issues!o &ee4l# Revie' alls

o 5ind out the client needs and issues %aced durin the &ee4

o Reportin the issues %ace $# the O team to client

/# 6asic 4no'lede o% 'indo's s#stem administration0# -2perience o% handlin a team o% at least 780 mem$ers.

1# Responsi$le %or the overall :ualit# o% the Deliver# o% all the pro;ects in Oteam!

o :ualit# O Services are Delivered

o *a4in sure that the S? hours.

o ustomer Satis%action should $e more than 90 points.

o o pro;ect should $e lost $ecause o% technical reasons and lac4

communication s4ills@

2# hec4 all the pro;ect activities 'ith the help o% chec4listsB prepared andreport an# violation o% standard practices.

3# Responds to tas4 reCuests %rom plannin team mem$ers in a timel# and

8/12/2019 Floor Manager Supervisor JD

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Document ID: UDS/HR/Temp/039/00

Document Type: Template

Job Description

accurate manner.4# 5ollo's up to ensure completion.5# Help various O teams in all t#pes o% communication 'ith the client (Report

-mail hat ,hone call etc)

6# -nsure all assined tas4 to $e Delivered / monitored properl#.7# onduct communication trainin %or all the emplo#ees +% reCuired..# ocoordinatin 'ith other department heads / *anaers/ process

o'ners on reular $asis to provide %eed$ac4 and suest improvements../# Send the Dail# e2ecutive summar# Report to *anaement Team

.0# SO,s %or all the 4no'n processes / procedures / issues e2ists in the+nternal Data$ase

o All the ne' issues should $e added to the data$ase in hours

o +n%ormation in the Data$ase is correct in all respects

.1# @ 5amiliar 'ith *icroso%t o%%ice suite

Be"a$ioral S&ills

7. "ood ver$al and 'ritten communication s4ills.

2. "ood decisionma4ininterpersonal and +T s4ills.

3. :uic4 learner

>. Time *anaement and OraniEation s4ills.

5. A$ilit# to 'or4 'ell 'ithin a team6. 5le2i$le to accept constantl# chanin environment

. Should have sound practical ;udment o% priorities.