flexset 280,280d,280d-z,120,120d and 120l user guide (version

FlexSet

280, 280D, 280D-Z

120, 120D & 120LUser Guide

.

The flexible way to communicate

(Version 14.66)

The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.

Copyright by TADIRAN TELECOM LTD., 2001-2007. All rights reserved worldwide

All rights reserved worldwide.

The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404 All trademarks contained herein are the property of their respective holders.

Table FlexSet 120/280 User Guide

IntrodList oSymbProdu

FleFleFleFleFleFleFleFleHaDeWaTurTur

AccouAccouACD

CaLoaLogPriReReWrWr

Audio

............................................................. 17

............................................................. 18

............................................................ 21

............................................................. 21

............................................................. 22

............................................................. 24lusive Hold .......................................... 25acy...................................................... 26............................................................ 27............................................................ 30............................................................. 333-Way Conference Call ........................ 34............................................................. 37............................................................. 41............................................................ 42, Outside Line .................................... 42

aiting/Call Offer ................................... 44S) Switchover..................................... 45

rty: ........................................................ 46............................................................. 47............................................................. 48............................................................. 49.............................................................. 56) .......................................................... 57

ride....................................................... 59y........................................................... 60............................................................. 61ening) On Trunk .................................. 62............................................................. 63

of Contents i

uction............................................................................. ivf Feature Codes ............................................................. vols Used in This Guide .................................................. ixct Features and Model Designations: ........................... axSet 280D...................................................................... bxSet 280D-Z (Zip Tone) ................................................. cxSet 280 ........................................................................ dxSet 120D...................................................................... exSet 120 ......................................................................... fxSet 120L ...................................................................... gxSet 280 and 120 models – External Connections ....... hxSet 280 Series with PEX – External Connections ........ indset Hook and Telephone Numbers ............................. jsk Elevation Installation ................................................. kll Mounting Installation ................................................... lret Console (FlexSet 280D + 6x40B + 280D)............... mret Console (FlexSet 280D + 6x40B + 280D)............ 179nt Code - As Required.................................................. 1nt Code - Forced .......................................................... 3

& UCD Groups: .............................................................. 4lls Waiting Display (ACD only) ...................................... 5d ID - for ACD Group................................................... 6-In/Out - for Single ACD Group..................................... 8

mary Log-in (ACD only) ............................................... 10lease/Resume From All Groups.................................. 12lease/Resume From a UCD Group............................. 13ap-Up Code (ACD only) .............................................. 14ap-Up Time On/Off ..................................................... 15 Level and Speakerphone Adjustment ........................ 16

Auto Answer On/OffAuto Redial..............Auto Set Relocate: ..

Permanent...........Temporary ...........

Boss Group: ............Programming ExcProgramming PrivCall Forward........Using ...................

Break-In...................Broker/Consultation/Call Forward ............Caller ID Control......Camp-On:................

Call Back - StationOff-Hook - Call W

Class Of Service (COConference, Multipa

View/Release ......Lock.....................

Directory..................Divert Call ...............Do Not Disturb (DNDDo Not Disturb OverElapsed Time DisplaExecutive Privilege ..Flash (Calibrated OpFlexiCall...................

Ta b l e o f C o n t e n t s


FollowForceGrou

PreTemJoiAdSuCoFoFo

HeadHelp:

ReAn

Hold.Hot L

DeIm

Idle DIndiviLast NMakinMalicMalicMess

AnLeCa

............................................................ 113

............................................................ 114

............................................................ 115

............................................................ 116Display................................................. 117al Bell/UNA Pickup) ............................ 118n Carrier) ............................................ 119............................................................ 120............................................................ 121ic Address ........................................... 122 (To FlexSet Group) ........................... 123

e (To Single FlexSet) ........................... 124nswer.................................................. 126

g On/Off............................................... 127............................................................ 128............................................................ 129............................................................ 131............................................................ 133ted ...................................................... 134........................................................... 135ys:...................................................... 135............................................................ 139............................................................ 141Key ...................................................... 144............................................................ 146............................................................ 149............................................................ 150............................................................ 151............................................................ 153

t . )

of Contents (cont.) ii

Me.............................................................................. 69d Release..................................................................... 71

p Calls (Conference): .................................................... 73set Conference Activation ........................................... 75porary Conference Activation..................................... 76

ning .............................................................................. 78dition of Participants ..................................................... 79bmitting Request to Speak ........................................... 80ntrol over Permission to Speak (Operator) ................... 81rced Release of a Participant........................................ 82rced Release of an Entire Group Call ........................... 83set Only ........................................................................ 84..................................................................................... 85questing........................................................................ 85swering ......................................................................... 86...................................................................................... 87ine:............................................................................... 89layed............................................................................ 89mediate ......................................................................... 90isplay - On/Off.............................................................. 91dual Remote System Services (Freedom) - IRSS ........ 92umber Redial ............................................................ 101g Calls: External and Internal .................................... 102

ious Call Trace On/Off ................................................ 106ious Call Trace Printout............................................... 107age: ............................................................................ 108swering ....................................................................... 108aving ........................................................................... 110ncellation .................................................................... 112

Multilingual Display .Music On/Off ...........Music Sources ........Mute ........................Name/Dial Number Night Answer (CentrOCC (Other CommoPage_Q...................Paging: ....................

Announcing: PublAnnouncing: ZoneAnnouncing: VoicReceiving: Auto-AReceiving: TurninReceiving: Using.

Park.........................Passcode ................Phone Dial Lock......Pickup: Group, DirecProgramming: .........

Programmable KePossibilities .........Button Labeling...Boss Group Line Preference ..........

Receiving Calls .......Relay (Accessory)...Reminder ................Ring Adjustment......

Ta b l e o f C o n t e n t s ( c o n


RoomSavedSecoSecuSerieSilent

1-W2-W

SpeaSpee

ProUs

Split CStop TransTurreWaitinWaitinWakeWhisp

AcReRe

AppeAppeAppeAppe

t . )

of Contents (cont.) iii

Status ...................................................................... 154 Number/Repeat Number ......................................... 156

nd Party’s Speaker Status.......................................... 157rity Line ...................................................................... 158s Call.......................................................................... 159 Monitor: .................................................................... 161ay Splitting ............................................................... 162ay............................................................................. 163

kerphone/Headset ..................................................... 165d Dialing:.................................................................... 168gramming Private Library ......................................... 168

ing Private and Public Libraries ................................ 171all ............................................................................. 172

Dial............................................................................. 175fer .............................................................................. 176t Console.................................................................... 179g Calls Display.......................................................... 183g Calls Receiving ..................................................... 184up .............................................................................. 185er Page:.................................................................... 187

tivation....................................................................... 187ceiving ....................................................................... 189ceiving: Turning On/Off.............................................. 191ndix A - Glossary........................................................ A-1ndix B - Tones............................................................... B-1ndix C - LED Indications ............................................. C-1ndix D - ISDN Cause Numbers................................... D-1

Ta b l e o f C o n t e n t s ( c o n

Introduction iv FlexSet 120/280 User Guide

Welcome to the Coral system and its associated FlexSet units based on Voice over IP and ISDN standards. Much thought has gone into making this system flexible and easy to use.

The FlexSet will become an invaluable part of your work environment, providing you with an important tool for your daily business and communication activities. Although the FlexSet is a very advanced instrument, its use is very simple and straightforward. By using features important for you and your company, your FlexSet will provide you with immediate communication power.

Many of the features, which have been assigned during initial installation, are provided on an extension (station) basis. Feature allocation may also be redefined to suit changing working situations or adapted to your individual requirements by allowing you to program each button on your telephone. Button functions may be modified from the FlexSet unit (see page 135). Most of the FlexSet features can be activated by either pressing the programmed key or by dialing the feature access code. This User Guide provides a full description of the capabilities and operation of the FlexSet models 280D, 280D-Z, 280, 120D, 120 and 120L. The manual is organized alphabetically, by feature name. The Table of Contents also doubles as an index to the features that the Coral supports for the various FlexSet units. Use of this guide is straightforward, with each feature listed separately. However, certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing.

The appendices, located at the end of the User Guide, provide basic explanations of special telephony terms used throughout this manual.

Not every feature code in this guide may have been installed in your system, or at your extension. Check with your system manager for a list of the specific Coral features installed.

I n t r o d u c t i o n

List of Feature Codes FlexSet 120/280 User Guide

Account Code .....................ACD & UCD Groups:

Calls Waiting Display (forLoad ID (for ACD Group)Log-In/Out (for single ACPrimary Log-In (for ACD Release/Resume From ARelease/Resume From aWrap-Up Code (for ACD Wrap-Up Time (On/Off) ..

Activation Code ..............Auto Answer On/Off ............Auto Redial .........................

Boss Group:Call Forward All Calls .....Call Forward All ExternalCall Forward Busy ..........Call Forward BusyExternCall Forward No Answer.Call Forward No Answer

d..................................................... #1984d External.................................... #17709......................................................... #126usive Hold ........................................ #187acy .......................................... #186 or #6..............................................Xfer 3, #124

.................................................. #141 or 8

.................................................... #17702

......................................................... #140

..................................................... #17701

......................................................... #142al ................................................. #17703................................................ #147 or #2xternal ......................................... #17705....................................................... #1985.................................................... #17704....................................................... #1444

s

The following feature co ral system may employ different feature codes. See your system een two sets of numbers indicates a range of code numbers a 0→5849. These code numbers are used when you do not have a

Feature Code No.

v

.............................................#1990

ACD Group) ........................#1982.............................................#1973D Group) ..............................#1974Groups)................................#1442ll ACD/UCD Groups.............#1975 Single UCD Group..............#1991Group)..................................#1977.............................................#1976........................... #11 or # 1 or 1...............................................#138...............................................#178

...............................................#168

............................................ 17707

...............................................#167al ........................................#17706...............................................#169External............................. #17708

Call Forward TimeCall Forward TimeLine ......................Programming ExclProgramming Priv

Break-In....................

Call Forward:All .........................All External...........Busy .....................Busy External.......No Answer............No Answer ExternBusy/No Answer...Busy/No Answer ETimed ...................Timed External.....

Caller ID Control.......

L i s t o f F e a t u r e C o d e

des are the default feature codes for all Coral sytems. Your Coadministrator for the correct feature codes. An arrow (→) betwvailable for operating that particular feature, for example 560dedicated key for that feature on your FlexSet.

Code No. Feature

List of Feature FlexSet 120/280 User Guide

Camp-On:Call Back .Off-Hook (C

Cancellation CClass Of ServConference (M

ConferenceConference

Divert Call ....Do Not DisturDo Not Distur

Elapsed TimeExecutive Priv

Flash (CalibraFlexiCall:

FlexiCall AFlexiCall InFlexiCall EPlacing a nCall transfeCall divert Enabling VCall divert

......................................................... #189

..................................................... #17713

......................................................... #123

ce) ....................................... 5600→5849y) Group Call ................................. #1449 an Entire Group Call ..................... #1447 a Participant.................................. #1446

....................................................... #1302

....................................................... #1443

................................................ #171 or #4

......................................................... #137..................................................... #17714S call ................................................... 1............................................................ 2l station................................................ 3il (IVR) commands............................... 4

................................................ or #143

....................................................... #1301

......................................................... #121y ....................................................... #125On/Off............................................. #1740Printout........................................... #1741

Feature Code No.

o n t . )

Codes (cont.) vi

.......................................................... Xfer 2, #176all Waiting/Call Offer)................................ Xfer 8ode .....................................#10 or # 0 or 0

ice (COS) Switchover ..................................#149ultiparty) ......................................... 7098→7099

Lock..........................................................#1441 Release....................................................#1983

....................................................................#1445b (DND)........................................................#145b, Override ....................................... Xfer 3, #124

Display ........................................................#129elege ...........................................................#170

ted Opening) On Trunk................................#150

ll ................................................................#17710ternal........................................................#17711xternal.......................................................#17712ew call ............................................................ 1r ..................................................................... 2to Coral station ............................................... 3oice Mail (IVR) commands ............................. 4to desk phone................................................. 5

Follow Me.................Follow Me External...Forced Release........

Group Call (ConferenAdd-On (TemporarForced Release ofForced Release of

Headset Only ...........Help Requesting.......Hold..........................

Idle Display On/Off ...IRSS (Freedom)....

Placing a new IRSCall transfer..........Call divert to CoraEnabling Voice Ma

Last Number Redial LED On/Off...............Loop .........................Loop Originating OnlMalicious Call Trace Malicious Call Trace

Code No. Feature

L i s t o f F e a t u r e C o d e s ( c


Message:Answering..Leaving......Cancellation

Multilingual DisMusic On/Off .Music SourcesMute .............

Name/Dial NumNight Answer (Central Bell/U

OCC (Other C

Page_Q .........Paging, Receiv

Auto-AnsweTurn On/Off

Paging, AnnouPublic AddrVoice (To SiZone (To Fle

Park ...............Passcode.......Phone Dial Lo

................................................#181 or 76

................................................#180 or 77

......................................................... #139nce .................................................. #131

............................................. 7086→7091

......................................................... #172

......................................................... #136

............................................. 7026→7041

at Number ...............................#196 or #9..................................................... #17700......................................................... #195

....................................................... #1448

............................................Xfer 9, #1981et......................................... #120, #1323

amming Private Library .................... #193........................................... #1321, #1322................# or #1300 (programmable key)....................................................... #1994

......................................................... #122

....................................................... #1325

......................................................... #173

o n t . )

Feature Code No.

Codes (cont.) vii

........................................................... #175 or #5

................................................Xfer 5, #175 or #5................................................................ #1440play.......................................................... #1328

.................................................................... #135................................................................. #1329.................................................................. #1320

ber Display ............................................... #128

NA Pickup) .....................#192 or 78, #180 or 77

ommon Carrier) .......................................... #127

........................................................ 7060→7069ing:r .................................................................. #133.................................................................... #134ncing:

ess .................................................. 7074→7079ngle FlexSet) ..........................Xfer 6, #191 or #3xSet Group)................................... 7300→7309

..................................................#183 or 79 or #7

.................................................................... #179ck ................................................................ #148

Pickup:Group ...................Directed ................

Programming Key .....Programming Prefere

Relay (Accesory) ......Reminder..................Ring Adjustment .......Room Status.............

Saved Number/RepeSecurity Line.............Series Call ................Silent Monitor:

1-Way (Split) .........2-Way ...................

Speakerphone/HeadsSpeed Dialing: ProgrSplit Call ...................Stop Dial ..................System Directory ......

Transfer (Xfer)...........

Waiting Call Display..Wakeup.....................


Code No. Feature


Whisper Page Activation . Receiving:

Feature Code No.

o n t . )

Codes (cont.) viii

:...................................................................#1744Turning On/Off...........................................#1745

Code No. Feature


Symbols Used in This Guide ix FlexSet 120/280 User Guide

[CODE] Telephone Keys: The key includes a name and an indication LED.

[XFER]* XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not required while on an established call. The XFER key with asterisk indicates features where this is relevant.

M E S S A G E D I S P L A Y Message Display: The optional message LCD display provides information about the status of the FlexSet. The display represents 48 or 80 characters in two rows of 24 or 40 characters each depending on the type of FlexSet used.

Volume Controls: The Volume control keys are used to adjust volume and to scroll among items within certain features while these features are displayed, such as Reminder and Private Library.

Activation and Cancellation Codes: Used to activate or cancel certain features. The default codes are #11 and #10. The activation and cancellation codes for your system may be different, see your system administrator. These can be entered by dialing or programming a key with the codes, or adding the codes to the program of a feature key.

ON/OFF When shown in the column labeled Key LED, indicates whether or not the key LED is illuminated.

XXXX/YYYY/ZZZZ The letters xxxx, yyyy and zzzz when shown in the FlexSet display represent numbers or names of station or extension or trunk numbers, or special numbers according to usage.

Note: In this guide, these letters are shown when required as part of the FlexSet display. Special usage of these letters will be indicated in the text.

S y m b o l s U s e d i n T h i s G u i d e

Produ FlexSet 120/280 User Guide

telephone sets are high performance, in a state-of-the-art communications for industrial environments.

ting base allows the cord to exit at the r wall mounted, and the optional wall nd increase the viewing angle and

, and compatibility with a wide range

eries. Both series are equipped with 4 keyboard incorporates dial and rogrammable button includes a Light d with the button.

mes; background music source and rolling through display lists. The

attention.

ary equipment.

e s i g n a t i o n s

ct Features and Model Designations a

The Coral FlexSet 120/120D/120L and 280/280D/280D-Z series of digital electroniceasy to use instruments; combining excellent voice quality, comfort, and conveniencetool. The FlexSet provides sophisticated features for the office and rugged durability

The FlexSet is elegantly styled, with careful attention paid to ergonomics. The mounrear or front side, leaving the rear panel clean and uncluttered. The set can be desk omount/elevation bracket may be reversed on a desktop to elevate the rear of the set aaccessibility. The handset cradle has an integral wall hook.

An electret transmitter and dynamic receiver provide high quality voice reproductionof handset and headset devices.

24 programmable keys are available on the FlexSet 280, and 12 on the FlexSet 120 sadditional keys that are programmed system wide for commonly used features. The programmable buttons with positive tactile feedback for fast, sure operation. Each pEmitting Diode (LED) indicating the status of the station, trunk, or feature associate

The two multifunction volume/scroll buttons control speakerphone and handset voluvolume; ringer cadence, tone, and volume; display language; and are also used for scmessage waiting indicator incorporates two alternately flashing LED’s to command

The following pages present the currently available FlexSet models, including auxili

P r o d u c t F e a t u r e s a n d M o d e l D


Message waiting lamp

ay panel,s, 40 characters each

24 user programmablekeys with LED indicatorsfor dial number ortelephony features

phone

ct Features and Model Designations b

4 system defined (fixed)programmable keys,identical function to allkeysets in the system

Dial pad(key pad)

Handset

Loudspeaker,voice announcer,electronic ringer

Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists Displ

2 line

Micro

F l e x S e t 2 8 0 D



play panel,es, 40 characters each


o n e )

ct Features and Model Designations c


Dial pad(key pad)

Earpiece,electronicringer

Headset(purchased by the customer)

Microphone

Volume up/down,adjusts headset levels;ringer level, cadence;scrolls display lists Dis

2 lin

F l e x S e t 2 8 0 D - Z ( Z i p T




phone

ct Features and Model Designations d


Dial pad(key pad)

Handset


Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence

Micro

F l e x S e t 2 8 0


h

essage waiting lamp

user programmableys with LED indicatorsr dial number orlephony features

are defined with up to eight wn on the display.

ct Features and Model Designations e

Handset

Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists


Microphone

Display panel,2 lines, 24 characters eac

M

Dial pad(key pad)

8 kefote


In FlexSet model 120D, even though the system dial numbersdigits in the numbering plan, only the last five digits will be sho

Note:

F l e x S e t 1 2 0 D




one

ct Features and Model Designations f

Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence


Dial pad(key pad)

Handset


Microph

F l e x S e t 1 2 0




one not usedet 120L model

ct Features and Model Designations g

Volume up/down,adjusts speaker, handsetand background music levels;ringer level, ringer cadence


Dial pad(key pad)

Handset


Microphin FlexS

F l e x S e t 1 2 0 L


Handsete

t 120 Series - Bottom View

F n a l C o n n e c t i o n s

ct Features and Model Designations h

Handset

Line

x

Lin

FlexSet 280 Series - Bottom View FlexSe

l e x S e t 2 8 0 a n d 1 2 0 m o d e l s – E x t e r


LINE DC

RJ-45 jack for optionalFlexSet 40B

Rear view

Power Supply(24 to 48 VDC)

1 jackhone line tol system

PEX FlexSet280,280D,280D-Z

F a l C o n n e c t i o n s

ct Features and Model Designations i

1st Handset

Rightsideview

RJ-1telepCora

Connection forsecond handsetor monitor audio

Connection tohandset orhandsfree headset

2nd Handset

PEX

Bottom view

l e x S e t 2 8 0 S e r i e s w i t h P E X – E x t e r n


e N u m b e r s

ct Features and Model Designations j

Place TelephoneNumber here

(plastic cover)

HandsetOff-Hook

Removable HandsetOn-Hook

H a n d s e t H o o k a n d T e l e p h o n


p 2

p 1

p the legs located on thek edge of the bracket into upper wide slots on thek of the phone.

e the bracket’s legs,ted on the thin edge of theket, into the lower narrow

s on the back of the phone.

a t i o n

ct Features and Model Designations k

Ste

Ste

Snathicthebac

Placlocabracslot

D e s k E l e v a t i o n I n s t a l l


Step 5Snap the legs located on the thick edge of the bracket into the lower wide slots on the back of the phone.

Step 4Place the bracket’s legs,located on the thin edge of the bracket, into the narrow slots on the backof the phone.

llation

t i o n

ct Features and Model Designations l

Lift up the tabfrom the opening

Rotate the tab

Re-insert the tabinto the opening

Step 1

Step 2

Step 3

Handset Hook Rotation Bracket Insta

W a l l M o u n t i n g I n s t a l l a


1 23

3

3

artner

x 4 0 B + 2 8 0 D )

ct Features and Model Designations m

1 2 31

12

23

31 2 3

1 2

Primary

12

31

2

P

Tu r r e t C o n s o l e ( F l e x S e t 2 8 0 D + 6


blank .

ct Features and Model Designations n

This page in tent iona l ly le f t

A FlexSet 120/280 User Guide

splay Message Key LEDAcco

Wheare pCallof stcan bdateCodAcco

To a1. Pr E R A C C O U N T #

O U N T N U M B E R O N2. D

E R A C C O U N T #nnnn O N

E R T K / T K G / L I BO N

E R A C C O U N T #O U N T N U M B E R O N

E R A C C O U N T #nnnn O N

ccount numberdisplayed when C is used)

ccount

3. Pres

4. Dial

Not

To acti1. Pres

2. Dial

Code - As Required 1

Diunt Code - As Required #1990

n your company is equipped with a Call Accounting System, call statistics rinted through the Station Message Detailed Records (SMDR) report. The

Accounting System is defined system-wide and among the various types atistics that the report gives is cost monitoring or pulse metering, which e assigned to a particular client account number. The printout includes the

and time that the conversation took place. When activated, the Account e is useful in facilitating billing by individuals regardless of Client unt.

ctivate Account Code from idle:ess [ACCOUNT CODE] or dial feature code #1990. E N T

A C Cial the account number.

s outside line key or dial the access code for an outside line. E N T

external number. E N T

e: Last Number Redial code, Saved Number code or Speed Number (Public or Private Library) can also be used instead of an outside line, where applicable.

vate during an incoming or outgoing call:s [ACCOUNT CODE] or press [XFER]* and dial feature code #1990. E N T

A C C

the account number. E N T

n = A(not VFA

Accou FlexSet 120/280 User Guide

splay Message Key LED

3. Li F I R M E DO N

4. C O N N E C T (trunk #)O F F

N

nt Code - As Required 2

Di

sten for the confirmation tone. C O N

ontinue the call or hang up. R E C

ote: Depending upon your system definition, up to 16 digits are available for account numbers. Only one account number entry is allowed for a single call. Any additional number will show the message “ALREADY SET”. If you dial a wrong account number (when VFAC is installed in your system), the error message “PASSCODE FAIL” will appear.


splay Message Key LEDAcco

The Cod

To m1. D

2. D

3. D

To re1. D

2. D

ccount

To red1. Pres

2. Dial

To dial1. Dial

2. Dial

Code - Forced 3

Diunt Code - Forced

following procedures describe placing calls when the Forced Account e is required.

ake an external call:ial external line access code or press outside line key or press speed key.

ial account number.

ial external number.

dial the last number:ial the Last Number Redial feature code #143 or press or press [LAST NUMBER].

ial account number.

ial a saved number:s [SAVED] or dial Saved Number feature code #196.

account number.

a public or private speed call number:speed call library number or press speed key.

account number.


splay Message Key LEDACD

tomatic call distribution. The ACD/m Call Distribution Systems improve andling a large volume of incoming ncourage callers to wait rather than

t of the group. When all lines are in routed to a predetermined telephone

stem wide defined rules. The most has been waiting for a call for the aiting staff. The UCD system

ge

568

CD & U

Th

CD Groups 4

Di & UCD Groups

An ACD/UCD group is a number of stations operating together for the purpose of auUCD groups form the building blocks for modern call centers. The Automatic/Uniforincoming call handling by queuing and routing callers. They are used in businesses hcalls. ACD/UCD systems prevent from giving busy tone to incoming callers. They ering elsewhere.

The incoming calls are distributed among a group of agents. Agents can log in or ouuse, an announcement plays for callers waiting in queue. If the queue is full, calls arenumber.

Calls incoming to an ACD/UCD group are answered by free agents, according to sycommon ACD rule enables the longest waiting call to be answered by the agent wholongest period of time. UCD groups do not provide call distribution to the longest wautomatically delivers each incoming call to the next available agent.

e following ACD/UCD features are available:

Feature Pa

Calls Waiting Display (ACD only). . . . . . . . . . . . . . Load ID - for ACD Group. . . . . . . . . . . . . . . . . . . . Log-In/Out - for a Single ACD Group . . . . . . . . . . . Primary Log-In - for ACD Group . . . . . . . . . . . . . 10Release/Resume from All Groups . . . . . . . . . . . . . 12Release/Resume from a single UCD Group . . . . . . 13Wrap-Up Code - for ACD Group (#1977). . . . . . . . 14Wrap-Up Time On/Off (#1976) . . . . . . . . . . . . . . . 15



Thisfor a

To v1. Pr E R A C D #

W A I T I N G C A L L O N

2. D L S W A I T . nnn ( acd # ) O F F

3. Li

N

To v

F L A S H I N G

L S W A I T . nnn ( acd# )

= Number of waiting calls

CD & U

The CAfeature

1. Pres

Not

CD Groups: Calls Waiting Display (ACD only) 5

Di & UCD Groups: Calls Waiting Display (ACD only) #1982

feature provides you with the ability to view the number of calls waiting ny ACD group.

iew the number of waiting calls for any group while in idle:ess [CALLS WAITING] or dial feature code #1982 E N T

A C D

ial any ACD group number. C A LA C D

sten for the confirmation tone.

ote: To program a [CALLS WAITING] key, use feature code #1982.

iew the number of waiting calls for a specific group:LLS WAIT ACD # Key LED flashes when calls are waiting. This

can be used in any call state, including while in conversation.

s the flashing [CALLS WAITING ACD#] key. C A LA C D

e: To program a [CALLS WAITING ACD #] key, use feature code #1982, followed by the specific ACD group number.

nnn



Thisthe sregisrequnumlast grou

To L1. Pr E R I D

D I D O N

2. D E R I D xxxxD I D O N

F I R M E DO F F

ID number

CD & U

3. Liste

Not

CD Groups: Load ID - for ACD Group 6

Di & UCD Groups: Load ID - for ACD Group #1973

feature enables the system to identify the ACD group agent when joining ystem for the first time during a session. Once your ID number is tered in the system for the first time, you can join as many ACD groups as ired. As long as you are logged into at least one ACD group, your ID ber will remain in the system. However, once you have logged out of the group, your ID number will be erased from the system. Entering an ACD p requires reloading your ID.

oad your ID Number:ess [LOAD ID] or dial feature code #1973. E N T

L O A

ial your ID number (4 digits). E N TL O A

n for the confirmation tone. C O N

e: Only one ID number is allowed per station, any additional Load ID replaces the current one. The ID number can be changed as many times as needed. You can load a different ID while logged in. This may be applicable if another agent takes over your station and wants to continue operating it without logging in.

X =

ACD & FlexSet 120/280 User Guide


To lo1. Pr

ap E R I D xxxxD I D O N

2. DID

3. Li F I R M E DO N

UCD Groups: Load ID - for ACD Group 7

Di

ad another ID number:ess [LOAD ID] or dial feature code #1973. Your current ID number (xxxx) pears on the display. E N T

L O Aial your new ID number (4 digits). As the new ID number is entered, the old number disappears from the display.




Thisgrou

To lo1. Pr E R A C D #

I N O F F

2. D S S I G N ( acd# )I N I D : xxxx O F F

3. D I G N ( acd# )I N I D : xxxx O N

4. Li

NDI N

E R A C D #I N O N

S S I G N ( acd# )I N I D : xxxx O N

D number (displayed only when required)

CD & U

To log-1. Pres

2. Dial

3. Dial

4. Liste

See

CD Groups: Log-In/Out - for Single ACD Group 8

Di & UCD Groups: Log-In/Out - for Single ACD Group #1974

feature is used when an ACD group member joins or leaves an ACD p. A user can simultaneously be a member of numerous ACD groups.

g-in to a single group:ess [LOG-IN/OUT] or dial feature code #1974. E N T

L O G

ial your ACD group number. D E AL O G

ial activation code . A S SL O G


ote: When an ACD/UCD ID is required and Log-In is attempted, the display will show: N O I

L O G

out from a single group:s [LOG-IN/OUT] or dial feature code #1974. E N T

L O G

your ACD group number. D E AL O G

cancellation code .

n for the confirmation tone.

Notes on next page.

X = I



NG E D O U T

O F F

UCD Groups: Log-In/Out - for Single ACD Group 9

Di

otes:1) When you log-out from all the ACD groups the LOG-IN/OUT LED is extinguished and your ID number is erased from the L O G

system. The display shows:

2) When logging-in or out from additional groups, the above procedures are repeated as many times as needed.

3) If you log-out from your primary group using this feature code, you also log-out as primary, so the group is no longer marked as primary (see page 10).

4) The LOG-IN/OUT key can be programmed with #1974 plus an ACD group number to use the key as an on/off switch for that group.



ThisotheprimOnlyreceN

To lo1. Pr E R A C D #

I N O F F

2. D A R Y ( acd# )I N I D : xxxx O F F

I G N ( acd# )I N I D : xxxx O N

D number (displayed only when required)

CD & U

3. Dial

4. Liste

Not

CD Groups: Primary Log-in (ACD only) 10

Di & UCD Groups: Primary Log-in (ACD only) #1442

feature allows defining one of your ACD groups as having priority over r groups of which you are a member. Once you have logged in to your ary group, waiting calls are always routed to you from this group first. when no more calls are waiting on the primary group queue, do you

ive calls from your other groups.ote: If you did not define any group as primary or logged out from the

primary group, then the first group you logged into (see page 8) is defined as primary by the system.

g-In to the Primary Group:ess [PRIMARY LOG-IN] or dial feature code #1442. E N T

L O G

ial your ACD group number. P R I ML O G

activation code . A S SL O G


es:1) Some ACD/UCD groups may require you to define an ID number before logging in to the group (see page 6).

2) Only one group can be marked as your primary group. When you log in again on a different group as primary, the previous primary log-in is overridden.

3) The PRIMARY LOG-IN key can be programmed with #1442 plus an ACD group number to use the key as an on/off switch.

4) On logging in to mark a group as primary, you are also logged in as a member of the group (see page 8).

X = I



To LThpa

N

UCD Groups: Primary Log-in (ACD only) 11

Di

og-Out from the Primary Group:e procedure is the same as logging out from a single group (see previous ge), except that the primary ACD group number is entered.

ote: After logging out so the group is no longer marked as primary by using this feature, you remain logged in as a member of the group (see page 8).



You you ACDreleacall

To re1. Pr U M E D A L L

O F F

D E A S E D A L LO N

2. Li

E A S E D A L LO N

U M E D A L LO F F

O RM I D L E O N L Y O N

CD & U

To resu1. Pres

or

Dial

2. Liste

Not

CD Groups: Release/Resume From All Groups 12

Di & UCD Groups: Release/Resume From All Groups #1975

can temporarily self release from all of the ACD/UCD groups of which are a member. This feature also allows you to resume connections with the /UCD groups from which you have been released. You are automatically sed from all the groups of which you are a member if you do not answer a

within a predetermined time (system-wide defined).

lease from all ACD/UCD groups:ess [RELEASE ALL] key. R E S

or

ial feature code #1975 followed by activation code . R E L


me connection with all ACD/UCD groups (from idle):s the lit [RELEASE ALL] key. R E L

feature code #1975 followed by cancellation code . R E S


e: Any attempt to resume, while not in idle, is refused. The E R RF R Ofollowing message appears:



WheUCD

To le1. Pr E R H U N T G R . #

E A S E H U N T

2. D

3. D U M E DO F F

4. Li E A S E DO N

To reE R H U N T G R . #E A S E H U N T

E A S E DO N

U M E DO F F

CD & U

1. Pres

2. Dial

3. Dial

4. Liste

Not

CD Groups: Release/Resume From a UCD Group 13

Di & UCD Groups: Release/Resume From a UCD Group #1991

n your station is a member of a UCD group, you may temporarily exit the group and then rejoin when required.

ave a single UCD group:ess [RELEASE HUNT] or dial feature code #1991. E N T

R E L

ial your UCD group number.

ial activation code . R E S

sten for the confirmation tone. R E L

turn to a single UCD group:s the lit [RELEASE HUNT] or dial feature code #1991. E N T

R E Lyour UCD group number.

cancellation code . R E L

n for the confirmation tone. R E S

e: The [RELEASE HUNT] key can be programmed with the feature code (#1991) plus the relevant UCD group number to use the key as an on/off switch.



Aftecan custoinforsyste

To a1. Pr E R C O D E

P - U P C O D E O N2. D

3. Li F I R M E DO F F

CD & U
CD Groups: Wrap-Up Code (ACD only) 14
Di & UCD Groups: Wrap-Up Code (ACD only) #1977

r an ACD incoming call has been completed, information about the call be sent to the CCM. This information might include whether or not the mer is satisfied, or the origin of an incoming call. The types of mation that can be sent to the CCM and the relevant codes are defined m-wide. (See your ACD supervisor for a list of codes).

ctivate the Wrap-Up code:ess [WRAP-UP CODE] or dial feature code #1977. E N T

W R Aial the required Wrap-Up code (4 digits).


List of Wrap-Up Codes

Wrap-Up Code Meaning



The timedeteto utWhe P - U P T I M E

To a1. Pr P - U P O F F

O F F

D P - U P O NO N

2. Li

P - U P O NO N

P - U P O F FO F F

CD & U

To can1. Pres

or

Dial

2. Liste

CD Groups: Wrap-Up Time On/Off 15

Di & UCD Groups: Wrap-Up Time On/Off #1976

Wrap-Up Time feature provides an idle ACD/UCD group member with a -out period between consecutive group calls. The time-out period is rmined for each group on a system-wide basis. This feature allows an agent ilize the Wrap-Up code without interfering with outside calls.n in Wrap-Up state, the display shows: W R A

ctivate Wrap-Up Time:ess [WRAP-UP TIME]. W R A

or

ial feature code #1976 followed by activation code . W R A


cel Wrap-Up Time:s the lit [WRAP-UP TIME]. W R A

feature code #1976 followed by cancellation code .

n for the confirmation tone. W R A


splay Message Key LEDAudi

The telep

To a

• Pr

• Pr

The inde

• Sp R V O L . xxxx

ad• Sp

I C V O L . xxxx

D S T V O L . yyyy

-15 speaker and music volume level = 0 to MAX = 15) 24dB range

-7 handset volume level = 0 to MAX = 7) 12dB range

udio Le

handsystethe fPresto br

• Back(see

• Handrecei

vel and Speakerphone Adjustment 16

Dio Level and Speakerphone Adjustment

audio level adjustment is used to control the sound that emanates from the hone’s loudspeaker and handset.

djust audio level:

ess to increase volume.

ess to decrease volume.

speaker, background music and handset each has its own audio level and is pendently influenced by volume keys as follows:

eaker: When conversing through the speaker, voice volume can be S P K

justed. Volume of call monitoring, paging, etc. can also be adjusted.eakerphone (not for FlexSet 120L/280D-Z): When conversing

sfree, the sensitive microphone is used to amplify your voice. The m operates in such a way that the two connecting parties (i.e. you and ar side) cannot be heard simultaneously; the stronger party is heard.s to hear the far side better, press to be heard more easily (or eak in).ground Music: When in idle, and background music is turned on M U S

page 114), music volume can be adjusted).

set/Headset: When conversing through the handset or headset, H A N

ver volume can be adjusted.

x = 0(MIN

y = 0(MIN


splay Message Key LEDAuto

ThiscallsringshowTo a1. Pr O A N S W E R O F F

O F F

D O A N S W E R O NO N

2. Li

CAUT

O A N S W E R O NO N

O A N S W E R O F FO F F

uto An

To can1. Pres

or

Dial

2. Liste

swer On/Off 17

Di Answer On/Off #138

feature can be used to answer all incoming calls automatically. Incoming to your station automatically connect after a predetermined number of so that you can answer the call handsfree. When using the FlexSet 120L,

ever, you must use the handset or headset when speaking.ctivate Auto Answer:ess [AUTO ANSWER]. A U T

or

ial feature code #138 followed by activation code . A U T


ION ! Leaving your work station while Auto Answer is activated causes your station to answer incoming calls. All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.

cel Auto Answer:s the lit [AUTO ANSWER] A U T

Auto Answer code #138 followed by cancellation code . A U T




The untilthe n

To a1. Pr O R E D I A L

O N

2. D D I A L # 0 1

lin

3. Poroco

D I A L # nnddddddddd

F I R M E DO N

Outside access code or nameOutside telephone number

uto Re

4. Dial

5. Preskeys

To acti1. Pres

or

Pres

The sy

dial 18

Di Redial #178

system can repeatedly dial external busy numbers. The system will redial the phone rings or up to a number of attempts defined system-wide, before umber is erased from the scanner list.

ctivate Auto Redial from idle (before making an outside call):ess [AUTO REDIAL] or dial feature code #178. A U T

ial the required outside line access code or press a programmed outside R E Ptttte feature key

ssible outside line access codes: trunk number, trunk group number, uting access, dial service, private/public library number, last number redial de or saved number code.

the outside number (see table on page 170). R E Ptt d

s [SPKR] to release or scroll between numbers by pressing the volume .

vate Auto Redial when you hear busy tone or no answer:s [AUTO REDIAL]

s [XFER] and dial feature code #178. C O N

stem now automatically redials at timed intervals.

t = d =

Auto R FlexSet 120/280 User Guide


2. Wen


O N

Onc

D COMMENTS

f All numbers in the redial list will be deleted. Confirmation tone will be heard.

inking All automatic dialing will cease. Confirmation tone will be heard.

Starts redialing "Frozen" numbers.

edial 19

Di

hen the called party answers, press the flashing [SPKR] or lift the handset to able conversation.

ctivate Redial features for all numbers:ess [AUTO REDIAL] or dial feature code #178. A U T

e activated the following features can be utilized (see the table below).

To PRESS OR DIAL DISPLAY MESSAGE LE

Cancel or #10 A U T O R E D I A LL I S T E M P T Y

Of

Freeze HOLD or # 6 H O L D S E T W

Restart (release from freeze)

SPKR or # 7 H O L D R E M O V E D On

Auto R FlexSet 120/280 User Guide



O N

N

COMMENTS

Selenum

Once a saved redial number is selected then various other features can be utilized.

Imm As soon as is entered the number will be confirmed and redialing will commence.

Can Deletes the selected number.

Free Ceases dialing the selected number.

Restfreez Continues dialing the selected number.

Assi(dou

Increases the redialing rate for a selected number.

Canc Returns selected number to standard redial cycle.

Concfeatu

Press the SPKR key or hang up to resume normal FlexSet operation.

edial 20

Di

ctivate Redial features for a single number:ess [AUTO REDIAL] or dial feature code #178. A U T

ote: Pressing VOL keys allows scrolling through the redial list. When the required number is found the Auto Redial features (see table below) can be directly activated. Pressing SPKR returns operation to normal FlexSet functions.

TO PRESS OR DIAL DISPLAY MESSAGE LED

ct a saved redial ber VOL — R E P D I A L # nn

tttdddddddddd ON

ediately dial or #11 C O N F I R M E D ON

cel or #10 ON

ze HOLD or # 6 R E P D I A L # nn hH O L D S E T

WINKING

art (release from e) # 7 R E P D I A L # nn

H O L D R E M O V E D ON

gn Priority ble redial cycle) # 8 R E P D I A L # nn p

P R I O R I T Y S E T ON

el Priority # 9 R E P D I A L # nnP R I O R I T Y R E M O V E D ON

lude Redialres SPKR



Whephonthe oprogThistradiwireBothSet Ra rev

To aO C A T EE R S O U R C E N O . O N

O C A T EE R P A S S C O D E O N

F I R MO N

display of therce number O F F

uto Se

1. Pres

2. Dial

3. Dial

4. Dial

5. The

To reve1. Rep

WAR

t Relocate: Permanent 21

Di Set Relocate: Permanent

n defined for permanent relocation, this feature enables you to swap es within the same Coral system by assigning one FlexSet the profile of ther FlexSet, and vice versa. All the phones' properties, numbering,rammable keys, membership in groups, etc. are automatically exchanged. feature facilitates the phone relocation procedure, eliminating the need for tional phone moves that involve physical disconnection of the station s and reconnection at another location. source and destination phones (see figure) should be keysets. The Auto elocate is activated at the destination station. The phone swap holds until erse swap is performed.

ctivate from the destination location:s [AUTO SET RELOCATE] or dial the Auto Set Relocate feature code. R E L

E N T

your (source) station number.

your (source) passcode (4 digits). R E LE N T

activation code (no confirmation tone is heard). C O N

station initializes with the source profile. idle sou

rse the phone relocation:eat the above procedure from your original source location.

NING: See warning on (see page 22).



Wheof yoexte(souwithplacviceThe the stempyourSet Ris au

uto Se

already• Auto• Exch

profi

To actiRepeatReloca

WAR

t Relocate: Temporary 22

Di Set Relocate: Temporary

n defined for temporary relocation, this feature allows a temporary move ur extension from one location to another, while preserving your

nsion's original setup. Activating Auto Set Relocate exchanges all of your rce) phone's programmable keys, numbering, membership in groups, etc. another (destination) phone within the same Coral system. As this takes e, the source phone acquires the full profile of the destination phone, and versa.Auto Set Relocate spares you the inconvenience of having to re-enter all tored speed numbers and to reset previously defined features at your orary location. This feature enables you to use any FlexSet available from Coral system while keeping your unique extension dial number. The Auto elocate is activated at the destination station. The temporary phone swap

tomatically reversed at midnight. Reactivating Auto Set Relocate at the swapped destination station causes:matic cancellation of the first relocationange of the new (third user's) phone profile with the destination phone le

vate from the destination (your new) location: the activation procedure described on the (see page 21) for “Auto Set te: Permanent”.

NING: When invoking the Auto Set Relocate feature, incorrect information may be sent to the local Emergency or E911 Center. Before activating this feature, contact your local system administrator to ensure that your new and current system profiles are compatible with the E911 (Emergency) Center.

Auto S FlexSet 120/280 User Guide


To c1. Pr O C A T E

E R S O U R C E N O . O N2. D

ne

3. D O C A T EE R P A S S C O D E O N

4. D F I R MO N

5. Th display of therce number O F F

et Relocate: Temporary 23

Di

ancel from the destination (your new) location:ess the lit [AUTO SET RELOCATE] or dial Auto Set Relocate feature code. R E L

E N Tial your (source) station number (the number that is now displayed at your w location).

ial your (source) station passcode (4 digits). R E LE N T

ial cancellation code (no confirmation tone is heard). C O N

e station initializes with the source profile. idle sou

B FlexSet 120/280 User Guide

splay Message Key LEDBoss

ions may or may not simultaneously l stations when a call arrives and can ll can be either transferred to any

member can join a conversation for nly when the original group member hen allowed system-wide, and none

44.

sis.

oss Gr
oup 24
Di Group

A Boss Group is a number of stations operating together in which the individual statring, as defined by the system per Boss Group. The appropriate line key flashes at althen be answered by any group member. When set to ring at a specific station, the cagroupmember or picked up by any group member when not in exclusive hold. Any group ‘1A2’ or 3-way conversation by pressing the appropriate illuminated LINE key, but ois not in privacy mode. Additional members can join to make a 4-way conversation wof the three participants have Privacy on.

In order to program a line key, see “Programming: Boss Group Line Key” on page 1

The maximum number of lines available for your group is defined on a per group ba

The following Boss Group pages are subdivided into the topics listed below:

Feature PageProgramming Exclusive Hold . . . . . . . . . . . . . . . 25Programming Privacy . . . . . . . . . . . . . . . . . . . . . 26Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30



As amodtelepcancBoss

To a1. Pr E X C L . H O L D

O F F

D L U S I V E H O L DO N

2. Li

L U S I V E H O L DO N

E X C L . H O L DO F F

oss Gr

To can1. Pres

or

Dial

2. Liste

oup: Programming Exclusive Hold 25

Di Group: Programming Exclusive Hold #187

Boss Group member, you can put your telephone into Exclusive Hold e. This ensures that a call placed on hold can be retrieved only at the hone where Exclusive Hold was originally placed. If Exclusive Hold is elled, the call put on hold can be retrieved by any other member of your Group. The feature can be utilized for a specific call or for all calls.

ctivate Exclusive Hold for all calls:ess [EXCLUSIVE HOLD]. N O N

or

ial Exclusive Hold feature code #187 followed by activation code . E X C


cel Exclusive Hold for all calls:s the lit [EXCLUSIVE HOLD]. E X C

Exclusive Hold feature code #187 followed by cancellation code . N O N




As aprevconv

To a1. Pr R I V A C Y

O F F

D A C YO N

2. Li

To c1. Pr A C Y

O N

R I V A C YO F F

oss Gr

or

Dial

2. Liste

oup: Programming Privacy 26

Di Group: Programming Privacy #186 or #6

Boss Group member you can put your telephone into privacy mode. This ents other stations within your Boss Group from accidentally joining your ersations.

ctivate Privacy for all calls:ess [PRIVACY]. N O P

or

ial Privacy feature code #186 followed by activation code . P R I V


ancel Privacy for all calls:ess the lit [PRIVACY]. P R I V

Privacy feature code #186 followed by cancellation code . N O P




CallcritecallsInterpagenumUNAexter• Al F W D A L L

Fodesti

• Bu F W D B U S Y

F W D N O A N S

F W D T I M E D

e Period From To

= External calls

oss Gr

ForwBoss

• No AForwyour rings

• TimeForwperiotwo sbetwsecreperio

oup: Call Forward 27

Di Group: Call Forward

s arriving at your boss group can be forwarded, according to certain ria, to ring at various destinations.The system can distinguish between arriving from an internal or external source when forwarding. Calls from nal and External sources can be forwarded to different destinations (see 38). Possible forward destinations are operator, station/group, external ber via public and private speed call library, DVMS pre-recorded message, /central bell, group call, or network number (and the Boss Group itself for nal calls). (see page 28) for forwarding procedure).

l Calls ( E ) rwards all your incoming Boss Group calls to a selected destination. The stination can call back or return calls to your group, and outgoing calls can ll be placed from within the group.sy ( E )

ards your incoming boss group calls to another destination when your Group lines are all busy.nswer ( E ) ards your incoming Boss Group calls to another destination when none of Boss Group lines has been answered within a system-defined number of .d ( E ) ards your incoming Boss Group calls to another destination, for a time d determined by the system. The system defined time can include up to eparate time periods, for example, between 12:00pm and 12:30pm and een 6:00pm and 6:30pm, your calls can be forwarded to the group tary. Use the form on the right, to specify the system-defined time ds.

Tim

1st

2nd

(E)

Boss FlexSet 120/280 User Guide


To a

1. Pr F W D type

(C

2. D bbF W D type

3. D bb zzzzzF W D type

4. Pr

To c1. Pr

Fo F W D T Y P E

2. Li

3. D bb zzzzzF W D type

4. D bbF W D type

5. Pr

N

our boss group number or nameorward destination

Group: Call Forward 28

Di

ctivate Call Forward:

ess the required [CALL FORWARD] key, or dial the appropriate Call Forward ( E )

all Forward External) feature code (see table on page 29).

ial your boss group number. bbb( E )

ial the destination number where calls are to be forwarded. bbb( E )

ess [SPKR] or hang up.

ancel Call Forward:ess required [CALL FORWARD] key, or dial the appropriate Call Forward (Call rward External) feature code (see table on page 29). ( E )

sten for the dial tone.

ial your boss group number. bbb( E )

ial cancellation code . bbb( E )


ote: Should you hear a reorder tone, call forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward for your boss group.

b = Yz = F



Group: Call Forward 29

Di

Boss GroupCall Forward Type

Feature Codes

Internal and External Calls

External Calls Only

ALL #168 #17707

BUSY #167 #17706

NO ANSWER #169 #17708

TIMED #1984 #17709



Mak1. Pr O F F

2. D O N

N

ReceWhe xx C A L L bbbbb

F L A S H I N G

1. Pr W E R xxxxxO N

2. An

aller number or name (see page 149)

our Boss Group number or name

yyyyy xxxxxO N

oss Gr

Not

To join

You camembereorderyou rec

1. Pres

Both

oup: Using 30

Di Group: Using

ing Calls:ess a free [LINE -nn] key.

ial required number.

ote: The line key LED of all group members changes from off to steady on.

iving Calls:n line flashes and telephone rings or only line flashes: xxx

ess the flashing [LINE -nn] key or, if phone rings, lift handset. A N S

swer the call.

e: The line key LED of all group members changes from flashing to steady on.

x = c

b = y a group conversation:

n join any group conversation when a line key is on. Except when the r’s station is set to privacy, in which case the message PRIVACY and a tone is heard. If another member has already joined the conversation, then eive the message ILLEGAL and a reorder tone is heard.

s the lit [LINE-nn] key. B T O

conversing parties will hear the Break-In warning tone.



Priv

Whidonecan statitempcomas pr

N

Group: Using 31

Di

acy during a call: activate/cancel

le on a call you can speak privately without other parties joining in. This is by using the Privacy key. The Privacy key turns the feature on and off and

be pressed as many times as necessary. Once Privacy is defined for your on (all calls) the key LED remains illuminated, even if the key is pressed to orarily override the Privacy feature. However, when your call is

pleted the telephone returns to the permanent status, private or non-private, eviously defined for all calls.

ote: The Exclusive Hold key operates in the same manner as Privacy, except that the messages are relevant for Exclusive Hold.



To p

For on p

N L U S I V E H O L D

P L H O L D xxxxxW I N K I N G

N

To tr

N

1. Pr E X C L . H O L D

N L H O L D xxxxxW I N K I N G

2. Li

3. In

To re1. Pr W E R xxxxx

W I N K I N GO N

Group: Using 32

Di

lace a call on Exclusive Hold:

an explanation of how Exclusive Hold operates see explanation of Privacy age 30. For programming Exclusive Hold see page 25.

ote: If your telephone is not in Exclusive Hold mode for all calls, press E X C

[EXCLUSIVE HOLD] before you press [HOLD].

ress [HOLD]. C A L

ote: The [LINE-nn] LED on hold remains steadily lit at all other FlexSets.

ansfer call to a group member (while in conversation):

ote: If your telephone is in Exclusive Hold mode for all calls, press[EXCLUSIVE HOLD] before you press [HOLD].

ess [HOLD]. N O N

ote: [LINE-nn] LED on hold winks on all FlexSets. C A L


form the party to whom you want to transfer on which line the call is held.

turn or pickup a call on Hold:ess the winking [LINE-nn]. A N S


splay Message Key LEDBrea

Thiscall.

To b1. Pr Y xxxxx

P yyyyy xxxxx

B

To re1. Pr

reak-In

Not

33

Dik-In Xfer 3, #124

feature enables an authorized user to break into an established two-party

reak into a busy destination:ess [BREAK IN]. B U S

or

ress [XFER] and dial Break-In code 3. B T O

oth conversing parties will hear the Break-In warning tone.

lease Break-In (Break-Out):ess [SPKR] or hang up.

e: To program a [BREAK-IN] key, use feature code #124.


splay Message Key LEDBrok

Yourfuncby fiTrandialeactioto H• Br

prnoco

• CoW

roker/C

comthen

• 3-Waongoconf

• Comallowconftranstranspartywith

onsultation/3-Way Conference Call 34

Dier/Consultation/3-Way Conference Call Xfer

telephone can be set up to use only one of the following three party tions, as defined through your Class Of Service. Each action is performed rst pressing the XFER (transfer) key; however, for stations where Auto sfer is defined, transfer takes place as soon as the required number is d. This takes effect only the first time transfer takes place. Subsequent ns do require pressing XFER as defined in this manual. See also “Transfer eld Call” on page 178.oker Call: This feature allows you to put a call on hold and then converse ivately with a third party, while switching between the two calls. The party t in conversation is automatically put on hold and cannot hear any other nversation.nsultation Call: This feature allows you to consult with a third party. hile consulting, the original caller is put on hold. After consultation is

plete the two original parties are reconnected and the consulted party is released.y Conference: This feature allows you to bring a third party into an ing conversation. All three parties can converse in a three party erence.bination Consultation/Broker/3-Way Conference Call: This feature s you to change a conversation from broker to consultation to 3-way

erence by pressing the transfer key while in conversation. The first fer allows you to converse privately with a third party. The second fer allows you to speak privately with the original party, while the third is put on hold. The third transfer places you in a 3-way conversation

all parties.

Broke FlexSet 120/280 User Guide


All t

To a1. Pr

2. D

3. Pr

Th

• Pp

• P

To a1. Pr

2. Dco

3. Pr

r/Consultation/3-Way Conference Call 35

Di

he following features are activated during an established call:

ctivate a Broker Call:ess [XFER]*.

ial the third party - wait for answer.

ess [XFER] to alternate between parties (any number of times).

en either

ress [SPKR] or hang up in order to allow conversation between the two arties.

or

ress [FORCED RELEASE] to release all parties and press [SPKR].

ctivate a Consultation Call:ess [XFER]*.

ial the number of the person you want to consult with, then when your nversation is concluded

ess [XFER] to return to the original call (the consulted party is released).

Broke FlexSet 120/280 User Guide


To a1. Pr

2. D

ei

• Pc

• P

To a1. Pr

2. D

3. Pr

4. Wco

r/Consultation/3-Way Conference Call 36

Di

ctivate 3-Way Call:ess [XFER]*.

ial the third party number. When the party answers

ther

ress [FORCED RELEASE] to release the third party and to return to original all (same as consultation call)

or

ress [XFER] to connect all three parties.

ctivate combination of Broker/Consultation/3-Way Conference Call:ess [XFER]*.

ial the third party number, wait for answer.

ess [XFER] to put the third party on hold.

hen you have concluded your private conversation, press [XFER] to mplete a 3-Way Conference Call.

C FlexSet 120/280 User Guide

splay Message Key LEDCall

CalldepeFlexsourPosspublcentcalls• Al F W D A L L

deplw

• Bu W D B U S Y

W D N O A N S

W D B U S YW D N O A N S

W D T I M E D

Period From To

External Calls

all Forw

telep

• No Ado n

• Busy yournum

• Time peritwo betwthe s

ard 37

DiForward

s arriving at your station can be forwarded to ring at various destinations, nding on the state of the terminal (all, busy, no answer, timed). Your Set can distinguish between calls arriving from an internal or external ce when forwarding (see “Internal/External Forwarding” on page 38). ible forward destinations are operator, station/group, external number via ic and private speed call library, DVMS pre-recorded message, UNA/ral bell, group call, or network number (and the station itself for external ) (see page 39 for forwarding procedure).l Calls: Forwards all your incoming calls to a designated station. The ( E )

stination can call back or return calls to your telephone, and you can still ace outgoing calls from your telephone. A user lifting handset at a station ith activated Call Forward All hears a distinctive dial tone.

sy: Forwards your incoming calls to another destination when your ( E ) F

hone is busy.

nswer: Forwards your incoming calls to another destination when you ( E ) F

ot answer within a system-defined number of rings.

/No Answer: Forwards your incoming calls to another destination when ( E ) F( E ) F telephone is busy, or when you do not answer within a predefined

ber of rings.

d: Forwards your incoming calls to another destination, for a time ( E ) F

od determined by the system. The system defined time can include up to separate time periods, for example, between 12:00pm and 12:30pm and een 6:00pm and 6:30pm. Please use the form on the right, to document ystem-defined time periods.

Time

1st

2nd

(E) =

Call F FlexSet 120/280 User Guide


Internetween calls arriving from an internal busy, on no answer, etc.), you can

• Fo• Fo• Fo• FoThis

nd private speed call library, DVMS

s facilitating forwarding of internal wn in Case 5 above.

Resultant Call Destination

02) Internal Calls Go To:

External Calls Go To:

Your own Station Your own Station

Destination X Destination X

Your own Station Destination Y

Destination X Destination Y

ur Destination X Your own Station

orward 38

Di

al/External ForwardingIn addition to the forwarding options detailed on (see page 37), you can distinguish bor external source when forwarding. For each forwarding feature (forward all, whenprogram your FlexSet to forward your calls as follows:rward internal and external calls to the same destinationrward internal and external calls to different destinations rward internal calls only, while external calls continue ringing at your stationrward external calls only, while internal calls continue ringing at your station is demonstrated in the following table using the Call Forward All as an example:

Possible destinations for X are: operator, station/group, external number via public apre-recorded message, UNA/central bell, group call, or network number. Possible destinations for Y are the same as for X, plus your own station number, thucalls to another destination, whilst retaining external calls at your own station, as sho

Forward Option

Case Call Forward All (#141)Set to:

Call Forward All External (#177Set To:

1 Feature not set and Feature not set

2 Destination X and Feature not set

3 Feature not set and Destination Y

4 Destination X and Destination Y

5 Destination X and Destination Y (Programmed as yoown station)



To o1. Pr W D type

O F Fco

2. Pr W D type xxxxxO Nfo

3. D

4. Li

To c1. Pr W D type xxxxx

O Nco

2. Pr W D type

ca

3. D

4. Li

N

orward Feature CodesInternal and External Calls

External Calls Only

#141 or #8 #17702y #140 #17701nswer #142 #17703

y/No wer #147 or #2 #17705

ed #1985 #17704

orward destination

orward 39

Di

perate Call Forward:ess required Call Forward key, or dial the appropriate Call Forward feature ( E ) F

de (see table below).

ess to scroll through types (All, No Answer, or Busy) of call ( E ) F

rwarding.ial destination number where calls are to be forwarded.


ancel Call Forward:ess the lit Call Forward key, or dial the appropriate Call Forward feature ( E ) F

de (see table below).

ess to scroll through the types (All, No Answer, or Busy) of ( E ) F

ll forwarding.

ial cancellation code .


ote: Should you hear a reorder tone, call forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward at your station.

Call FType

AllBusNo ABusAnsTim

x = F



OpeYou “ProautoWheextinincoAn esimi

To a1. Pr W D A L L Susan

O N2. Li

To c1. Pr

2. Li W D A L LO F F

N

xternal calls

orward 40

Di

rating Call Forward - key programmed with destination:can program a feature key for “Call Forward” to a specific destination (see gramming: Programmable Keys” on page 135). Pressing the defined key

matically activates Call Forward to the defined destination; the LED is lit. n the key is pressed a second time, Call Forward turns off and the LED guishes. Use the Divert Call feature (see page 56), to transfer a single

ming call instead of answering the call.xample of Call Forward All to Susan is shown below. The procedure is lar for other Call Forward types.

ctivate Call Forward All with destination:ess programmed [(E)FORWARD ALL SUSAN]. ( E ) F


ancel Call Forward with destination:ess the lit [(E)FORWARD ALL SUSAN].

sten for the confirmation tone. ( E ) F

ote: The Call Forward with Destination can only be activated if you have a programmed key. To program a destination key with Call Forward, use the relevant access code (see page 37), followed by the destination number.

E) = E


splay Message Key LEDCalle

The yourpre-spartypermTo m(the 1. D L L O W E D

O F F

Pth

R E S T R I C T E D O NO F F

E S T R I C T E DO N

A L L O W E D O F F

O N

aller ID

2. Mak

To mak(the ca1. Dial

or

Pres

2. Mak

Not

Control 41

Dir ID Control #1444

Caller ID Control feature enables you to allow or restrict presenting of telephone number to the called party for external calls. Your telephone is et in the system to either restrict or display your Caller ID to the called . Operating this feature overrides this setting on a per-call basis, if itted by COS.ake a call with a Caller ID Restricted:called station normally displays your ID)ial #1444 followed by activation code . I D . A

or

ress [ID CONTROL],en D I A L

I D .

e call as required.

e a call with Caller ID displayed:lled station normally does not display your ID)#1444 followed by cancellation code . I D . R

s the lit [ID CONTROL], then D I A LI D .

e call as required.

es:1) When you have a Caller ID programmed key, the LED is lit when Caller ID Control is restricted from your station.

2) To program a key with the Caller ID Control feature, use feature code #1444.


splay Message Key LEDCam

WhemaydestiWait

To C1. Pr Y xxxxx

O F F

P P I N G O N xxxxxO N

2. Lilin

To C

P C A L L ( your#)P - O N T O xxxxx F L A S H I N G

W E R C A M P

R N A L xxxxx

Camped-on number

amp-O

1. Pres

2. Dial

3. Listeavai

When

1. Answ

or

Shopres

n: Call Back - Station, Outside Line 42

Dip-On: Call Back - Station, Outside Line Xfer 2, #176

n a station is busy or does not answer, or when an outside line is busy, you request that the system automatically call you back when the required nation number or line is available. See also “Camp-On: Off-Hook - Call ing/Call Offer” on page 44).

amp-On to a ringing/busy station or outside line:ess [CAMP ON]. B U S

orress [XFER] and dial 2. C A M

sten for the confirmation tone. Your phone rings when station or outside e is available.

amp-On to a destination from an idle station:s [CAMP ON] or dial feature code #176.

destination number.

n for the confirmation tone. Your phone rings after the camped-on port is lable.

your phone rings (destination station now idle): C A MC A M

er the call (requested station immediately rings) A N S

uld you hear distinctive dial tone, (system-wide defined), I N T E

s [CAMP ON] or dial 2 to initiate ringing.

X =

Camp FlexSet 120/280 User Guide


Whe1. An P - C A L L ( your # )

P - O N T O xxxxx F L A S H I N G

S W E R C A M P[C

2. D S I D E xxxxx

To c1. Pr

2. Sc P I N G O N xxxxxO N

3. D

4. Li E M P T YO F F

5. Pr

N

-On: Call Back - Station, Outside Line 43

Di

n your phone rings (required trunk now idle):swer the call/listen for the outside dial tone C A M

C A Mor

hould you hear inside distinctive tone, (system-wide defined), press A N SAMP ON] or dial 2 to initiate outside call.

ial required outside number (not required in Routing Access dialing). O U T

ancel Camp-On before you are called back:ess the lit [CAMP ON] key or dial feature code #176.

roll with and stop at the destination you want to cancel. C A M


sten for the confirmation tone if LIST EMPTY is displayed. L I S T

ess [SPKR].

otes:1) If you have camped onto a number of destinations and your FlexSet is not equipped with a display unit, do not scroll, the oldest number camped on is cancelled. Cancelling camped on numbers can continue throughout the list, with the next oldest number then cancelled each time.

2) If you try to camp again onto an already camped number, you receive the error message: ALREADY SET.

3) To program a Camp On key, use access code #176.4) Camp On is automatically cancelled after a system-wide defined period

after activation.


splay Message Key LEDCam

Upoa calseco

To C1. Pr

2. D Y xxxxx

3. Li 8

4. W R N A L xxxxx

amp-O
n: Off-Hook - Call Waiting/Call Offer 44
Dip-On: Off-Hook - Call Waiting/Call Offer Xfer 8

n hearing a busy tone from a Coral station, this feature enables you to send l waiting tone to the busy party. When you apply this feature you hear a nd ringback tone at your telephone.

amp-On a busy station while off-hook:ess [XFER].

ial 8. B U S

sten for the ringback tone or second ringback tone (defined system-wide). D I A L

ait for answer. I N T E


splay Message Key LEDClas

EachprovYou page

To s1. Pr R C O S C H A N G E

E R P A S S C O D E

2. D

3. D R P R I M A R Y I S : xxx

4. Li R S E C O N D A R Y I S : yyy

R C O S C H A N G EE R P A S S C O D E

R S E C O N D A R Y I S : yyy

R P R I M A R Y I S : xxx

lass O

To retu1. Pres

2. Dial

3. Dial

4. Liste

Not

f Service (COS) Switchover 45

Dis Of Service (COS) Switchover #149

station has a Primary and Secondary Class Of Service (COS), which ides the basis for dialing and feature capabilities for a particular station. may change from one COS to another. For an additional explanation see A-1 in the Glossary provided at the end of this guide.

elect your station’s Secondary COS:ess [COS SWITCH] or dial COS Switchover feature code #149. 2 N D

E N T

ial your passcode (4 digits).

ial activation code . Y O UC O S

sten for the confirmation tone. Y O UC O S

rn to your station’s Primary COS:s [COS SWITCH] or dial COS Switchover feature code #149. 2 N D

E N T

your passcode (4 digits).

cancellation code . Y O UC O S

n for the confirmation tone. Y O UC O S

es:1) In order to perform COS Switchover at your telephone, you must first have a defined passcode (see page 131).

2) The selection of secondary COS is denied when your telephone is in Check-out mode.


splay Message Key LEDConf

Conor 15the c

• M• Pr

MEETo J

D W E R ( C O N F # )O NN

To le

W E R ( C O N F # )O N

onfere

Pres

To forcPres

ADD-OTo add(while c1. Pres

2. Pres

3. Pres

Not

nce, Multiparty 46

Dierence, Multiparty 7098-7099

ference calls allow several users to join a multiparty conversation. Up to 6 participants are permitted depending on the system hardware assigned to onference call. You may use any one of the following:

eet Me Conference • Conference Release • Group Calls (see page 73) ogressive Add-on • Lock

T-MEoin a Conference: (at the assigned hour)ial assigned conference number 7098-7099 or press [CONF#] A N S

ote: Warning tone is heard by all participants.

ave a conference:s [SPKR] or hang up.

e release an entire conference:s [FORCED RELEASE] (see page 71).

N (while connected to a station/trunk) on an additional participant to a progressive conference:onnected to a station/trunk)s [XFER].

s [CONFERENCE#] or dial assigned conference number 7098-7099. A N S

s [SPKR] or hang up to leave conference.

e: Warning tone is heard by all participants.



Thispartiparti

To re1. Pr F . I N S P E C T

E R C O N F N U M O N

2. Pr

3. D E A S E X X X X XF ( conf# ) O Nlis

4. Tohe

F E M P T YE R C O N F N U M O F F

C

articipant number or name to bereleased

onfere

5. Whe

6. Pres

AUTIO

nce, Multiparty View/Release 47

Dierence, Multiparty View/Release #1983

feature allows an authorized user, from idle, to release a conference cipant from an ongoing conference. This feature also allows viewing the cipant list.

lease a single participant from conference:ess [CONFERENCE RELEASE] or dial feature code #1983. C O N

E N T

ess [CONFERENCE#] or dial assigned conference number 7098-7099.

ial participant number or press or to scroll through participant R E LC O Nt (see Caution below).

activate Forced Release, dial activation code (no confirmation tone is ard).

n no participants remain, the display shows: C O NE N T

s [SPKR] to exit.

N ! If you do not enter or display the participant number (trunk or station number), you will remove an unidentified member from the conference. The first to be removed is always the member who joined the conference first, the second to be removed is the member who joined the conference second, and so on. When a member is removed, a warning tone is heard by all remaining participants.

x = P



Conan oswitthe mrejoi

To lo1. Pr W E R ( conf# )

L O C K ( conf# )

To u1. Pr W E R ( conf# )

U N L O C K ( conf# )

onfere

Not

nce, Multiparty Lock 48

Dierence, Multiparty Lock #1441

ference Lock allows an authorized user to block other users from joining ngoing conference. The CONFERENCE LOCK key acts as an on/off ch, locking and unlocking the conference as required. However, if you are

ember who locks the conference and then leaves, you will not be able to n until unlocked by another member.

ck your ongoing conference:ess [CONFERENCE LOCK]. A N S

C N F

nlock your ongoing conference:ess [CONFERENCE LOCK]. A N S

C N F

e: This feature can only be activated by using a programmed key. To program a Conference Lock key, use access code #1441.

D FlexSet 120/280 User Guide

splay Message Key LEDDirec

ThisFlexcombe dThe • Fa• Nu• Ad

Shar• Pu• Hu

irectory

• Boss• All s

PersonaccessiAn ententry bCalls aDirectodisplay

49

Ditory #1994

feature provides a searchable directory listing for users of display enabled Sets (120D, 280D, 280D-Z). Both Shared and Personal records are bined and organized alphabetically, for easy retrieval. A search result can ialed at the touch of a key. Directory enables:st search by name mber retrieval and autodiald/edit entries to the Personal directory

ed Directory is composed of the following internal and external numbers:blic Speed Call Librarynt Group

Grouptations defined in the system

al Directory is a self-built database of external telephone numbers. It is ble only from the station at which it was entered. ry to the Personal Directory is distinguished from a Shared Directory y a preceding asterisk.rriving to your station are matched against entries to your Personal ry. Incoming calls from contacts listed in the directory are shown on the as they appear in the Directory.

Direct FlexSet 120/280 User Guide


To sN

1. Pr E C T O R YR C H : O N

2. Enalan

Yo R C H :e O N

3. Wca• P• M• P

p

To p1. R R C H :

e O N2. D

If R N A L called name

If trunk#/nameL called number

ory 50

Di

earch the Directory: ote: Both Shared and Personal directories are accessed by the first

constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first.

ess [DIRECTORY] or dial the Directory feature code #1994. D I RS E A

ter all or part of the required name (up to 16 characters) using the phanumeric keys (see “Keypad - Alphabetic Mode” on page 53 d “Editing Keys” on page 54).

u may also use keys to scroll through the Directory. S E Anam

hile the name or number of the retrieved contact party is displayed, you n do one of the following:lace a call by pressing asterisk ( ) (see steps below)odify a Personal Directory contact information by dialing #2 (see page 51)ermanently remove a Personal Directory entry by dialing #0 (see age 51)

lace a call from the Directoryetrieve the required name (see steps above). S E A

nam

ial asterisk ( ) to call currently displayed contact.

you are calling an internal number, the following display appears: I N T E

you are calling an external number, the following display appears: O U TD I A



To m1. R R C H :

ame O N

2. D E :urrent name O N

3. If E : modified nameurrent name O N

4. Pr :urrent number ON

5. If : modified numberurrent number ONop

6. Pr

D trunk#/nameL number O F F

To re1. R R C H :

ame O N

2. Prap

CAUT

ory 51

Di

odify a Personal Directory entryetrieve the required name (see Search on page 50). S E A

n

ial #2. N A M c

required, enter the modified name (see table on page 54 for edit options). N A M c

ess key to initiate Edit Number mode. N U M c

required, enter the modified number (see table on page 54 for edit N U M ctions)

ess key to save the changes. orial asterisk ( ) to save the changes and to call the saved contact. O U T

D I A

move an entry from the Personal Directory:etrieve the required name (see Search on page 50). S E A

n

ess #0 to delete the entry. The entry subsequent to the one removed pears on the display.

ION ! You will not be able to restore the deleted entry.



To a

1. Pr C T O R YR C H : O N

2. D E :O N

3. En E :e O Nus

an

4. Pr :O N

5. En : dial numberO N(D

6. Pr R C H :ame O Na

D trunk#/nameL number O F F

N O F R A N G E

E A D Y S E T

ory 52

Di

dd a new entry to Personal Directory:

ess [DIRECTORY] or dial the Directory feature code #1994. D I R ES E A

ial #1. N A M

ter the name of your contact (up to 16 characters including spaces) N A Mnaming the alphanumeric keys (see “Keypad - Alphabetic Mode” on page 53

d “Editing Keys” on page 54).

ess key to move to the Number field. N U M

ter the external telephone number of your contact party. N U M

o not enter the outside line access code).

ess key to save the entry (an asterisk marks the saved entry as S E A nPersonal Directory entry)

or

ial asterisk ( ) to save the entry and to place a call to the saved contact. O U TD I A

ote: 1) Any attempt to make an entry in excess of the number of entries allowed by the system will fail. The following message will appear: O U T

2) Any attempt to assign a dial number already existing in the Directory to a new contact will fail. The following message will appear: A L R



Keypntry. The cursor advances e key, wait for the cursor to disappear input the required letters. This table

4 Times__

__

__

__

__

__

S

__

Z

__

__

__

MNO 6 MNO

N

ory 53

Di

ad - Alphabetic Mode Use the keypad to make new entries or navigate through the directory to a specific eautomatically when the next key is pressed. If two consecutive letters are on the sambefore proceeding to the next key. The table below indicates the key presses used to may override the designations on your keypad.

KEYS CHARACTERS

Press: 1 Time 2 Times 3 Times __ __ __

A B C

D E F

G H I

J K L

M N O

P Q R

T U V

W X Y

__ __ __

__ __ __

__ __ __

For example, to enter “ANN” press: 6 MNO 6 MNO2 ABC 6 WAITA N

1

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

7 PQRS

8 TUV

9 WXYZ

*0

#



Editin

your contact and to place a call to the d in the table below.

nd are not relevant for the Shared

cription

contact from the Personal Directory. deleted entry.

al Directory.

ry.

r or digit.

switches between name and number

button, use feature code #128. See page 117. ly displayed contact.

ory 54

Di

g Keys

The Directory allows you to easily retrieve a telephone number by keying a name of search result as soon as the match is found. The available key combinations are liste

Options marked with a diamond ( ) are applicable for the Personal Directory only aDirectory.

Option Action Des

Dial Or Press

DELETE ENTRY #0 Erases the currently displayed There is no option to restore the

NEW ENTRY #1 Add a new entry to your Person

MODIFY ENTRY #2 Edit the displayed personal ent

BACKSPACE #3 Erase the last entered characte

SPACE #4 Insert a space between words.

NAME/NUMBER #5 [NAME/NUMBER]

A toggle key that, when pressed,of your contact.To program the [NAME/NUMBER] “Name/Dial Number Display” on

SEND Dials the number of the current



, through Directory entries. Directory etized.

, causes all subsequent alphabetic e or uppercase. ton, contact your system Uppercase feature code.

, causes all subsequent characters to ed when name entries are comprised

IT] button, contact your system igit feature code.

cription

ory 55

Di

SCROLL Use to scroll, contact by contactentries are automatically alphab

CAPS LOCK [CAPS LOCK]

A toggle key that, when pressedcharacters to be either lowercasTo program the [CAPS LOCK] butadministrator for the Lowercase/

CHARACTER/DIGIT[CHARACTER/

DIGIT]

A toggle key that, when pressedbe either digits or characters. Usof both characters and digits. To program the [CHARACTER/DIGadministrator for the Character/D

Option Action Des

Dial Or Press


splay Message Key LEDDive

Thisanotcall diveTypisecre

To a1. Pr mal display

O F F2. Th

co

N

ivert C
all 56
Dirt Call #1445

feature enables you to divert an incoming call while actively engaged in her call, or while an idle station is ringing, without first answering it. The you are engaged in is not interrupted, nor is the incoming call aware of the rsion. The destination can be any permissible dial number in the system. cally Divert Call can be used to send an incoming call to a boss group, a tary, or to voice mail, by making Library the destination of the diversion.

ctivate during ringing:ess [DIVERT CALL to xxxx]. nor

e incoming call is diverted to the programmed destination. The current call ntinues uninterrupted or the station remains idle.

otes:1) This feature can be utilized only if you have a programmed DIVERT CALL key with a destination.

2) To program a DIVERT CALL key, use feature code #1445, followed by the destination number. More than one [DIVERT CALL] key may be defined, each with a different destination.

3) Possible destinations are operator, station/group, public speed call library, DVMS pre-recorded message, UNA central bell or group call.

4) Your station must be defined as multi-appearance to be able to divert a new call while engaged in a previous one.


splay Message Key LEDDo N

Thiswill still autowith

To a1. Pr xx C A L L ( your # )

O F F

N

To a1. Pr O T D I S T U R B

O F F

O T D I S T U R BO N

Caller number or name

o Not D

or

Dial

2. Liste

Not

isturb (DND) 57

Diot Disturb (DND) #145

feature enables you to inhibit the telephone from ringing, although you still receive VOICE PAGE calls. However, when DND is activated you are able to make outgoing calls. Any call forwarding to your telephone is matically cancelled when you activate the DND feature. Only a station DND Override privilege can call your station.

ctivate while your set is ringing:ess [DND]. xxx

ote: This feature can be utilized only from a programmed DND key.

ctivate from idle:ess [DND], D O N

Do Not Disturb feature code #145 followed by activation code . D O N


e: Should you hear a reorder tone, DND is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate DND at your station.

x =

Do No FlexSet 120/280 User Guide


To c1. Pr O T D I S T U R B

O N

D T D I S T U R B O F FO F F

2. Li

t Disturb (DND) 58

Di

ancel from idle:ess the lit [DND]. D O N

or

ial Do Not Disturb feature code #145 followed by cancellation code . D O N



splay Message Key LEDDo N

DND

ThisDistthe Dand

To o1. Pr T D I S T xxxxx

P

R N A L xxxxx

o Not D

2. Liste

3. Wait

Not

isturb Override 59

Diot Disturb Override Xfer 3, #124

Override can only be utilized by an authorized user.

feature can be applied to stations that are idle, but have been set to Do Not urb or Unattended. After dialing a station and receiving a reorder tone, if ONT DIST or UNATTENDED message appears, override can be applied

your call can ring the station.

verride Do Not Disturb status:ess [BREAK IN]. D O N

or

ress [XFER] and dial Break-In code 3.

thenn for the ringback tone I N T E

for answer.

e: The override feature uses the same feature code as Break-In (see page 33).

E FlexSet 120/280 User Guide

splay Message Key LEDElap

ThisoutgautoWhecall.12:5

To a1. Pr P S E T I M E O F F

O F F

2. Li P S E T I M E O NO N

To cP S E T I M E O N

O N

P S E T I M E O F FO F F

h h : m m : s s

E X P I R E D

lapsed

1. Pres

2. Liste

During1. Pres

2. Whewas

Not

Time Display 60

Dised Time Display #129

feature enables you to display the elapsed time during an incoming or oing external or network call. When activated from idle, Elapsed Time matically displays the duration of a call whenever the call is established. n activated during a call, Elapsed Time displays the duration of the current The elapsed time is shown in HH:MM:SS format (up to 13 hours) 9:59.

ctivate Elapsed Time Display from idle (for all calls):ess [ELAPSE] or dial feature code #129 followed by activation code . E L A

sten for the confirmation tone. E L A

ancel Elapsed Time Display from idle (for all calls):s [ELAPSE] or dial feature code #129 followed by cancellation code . E L A

n for the confirmation tone. E L A

a call:s the toggle [ELAPSE] to activate or deactivate the Elapsed Time display.

n the call has ended, the Elapsed Time feature returns to the state it set to before the call began.

e: The system may be programmed with a limit on duration of your outgoing external calls. Once this limit is reached, the call is automatically disconnected. T I M E

E FlexSet 120/280 User Guide

splay Message Key LEDExec

Execfrom

To a1. Li

2. Pr C U T I V E

3. D ( your # )

4. D C U T I V E ( your # )E R P A S S C O D E

5. Li

C U T I V E

xecutiv

6. Dial stati

Not

e Privilege 61

Diutive Privilege #170

utive Privilege allows you to use the features available at your station any other station in the system. This feature operates for a single call.

ctivate Executive Privilege:ft handset, or press [SPKR] at any telephone.

ess [EXECUTIVE PRIVILEGE] or dial the feature code #170. E X E

ial your own station number. D I A L

ial your passcode (4 digits). E X EE N T

sten for the distinctive dial tone.

your required number. Use this phone as you would from your own D I A LE X Eon.

es:1) Some telephones may be denied the Executive Privilege feature (defined by Class Of Service).

2) In order to use Executive Privilege your station must be defined with a passcode (see page 131).

3) Executive Privilege remains in effect for a single call only. Once the call is completed the telephone returns to its original Class of Service.

F FlexSet 120/280 User Guide

splay Message Key LEDFlas

The opersecosysteFlas

Flas

To fl1. Pr

P

lash (C

In case

Use thecompa

____________________

alibrated Opening) On Trunk 62

Dih (Calibrated Opening) On Trunk #150

Flash feature sends a signal through the system to trunk lines in order to ate certain types of features that are available on the second system. The nd system may be a telephone switching center, PABX, or another Coral m. In certain countries the term Calibrated Opening is used in place of

h.

h can only be activated while connected to an outside line.

ash on trunk:ess [FLASH].

or

ress [XFER] and dial Flash feature code #150.

s where this is required, specific instructions will be given.

following lines to write in the Flash key applications defined by your ny’s telephone system.

___________________________________________________________________________________________________________________________________________________________________________________________________


splay Message Key LEDFlex

Callinteranswfrompagethe cThe “cousysteancito yoN

PSTN

Cellular

FCN

7

ne

e

Coral station 2

Coral station 1

lexiCal
l 63
DiiCall #17710, 17711, 17712

s ringing at your Coral station can simultaneously ring at any designated nal or external phone (e.g. home phone, mobile, second station) and can be ered at either phone. Your FlexSet can distinguish between calls arriving an internal or external source when ringing at the remote destination (see 64). Calls can be transferred back to the original FlexSet anytime during

all.FlexiCall feature is an ideal solution for office applications requiring a rtesy” telephone, and applications requiring an extension telephone to a m FlexSet. The FlexiCall feature may be used also to “semi-connect”

llary devices such as answering machines, fax machines, or data modems ur FlexSet, without using a separate telephone number. otes:1) The remote destination rings even when your FlexSet is

disconnected.2) The remote destination does not ring if any of the following

features is activated at your Coral station:• Do Not Disturb • Call Forward All• Call Forward Busy • Call Forward Timed • Auto Answer

3) The remote destination does not ring for the following incoming calls:• Group call• Boss Group call (only first member of a Boss Group will ring)• Bell/UNA • Reminder• Wakeup• Voice Page

Mobile pho

Home phon

FlexiC FlexSet 120/280 User Guide


InternYou whecalls• Al• In• ExThis

l l D e s t i n a t i o n

CExternal Calls r ing at:

Coral station Remote phone

all 64

Di

al/External FlexiCallcan distinguish between calls arriving from an internal or external source n operating the FlexiCall feature. You can set your FlexSet to send your as follows:l, internal and external calls ring at your remote phone.ternal calls ring at your remote phone.ternal calls ring at your remote phone is demonstrated in the table below.

F l e x i C a l l O p t i o n R e s u l ta n t C a

ase All (#17710)

Internal (#17711)

External (#17712)

Internal Calls ring at:

Coral station Remote phone

1

2

3 Irrelevant Irrelevant

4



To o1. Pr X type

O F F(s

2. D X type (remote #)O NLi

st

ACS

3. Li

To c1. Pr X type (remote #)

O Nta

2. D X typeO F F

3. Li

N

all 65

Di

perate FlexiCall:ess the required [FLEXICALL] key, or dial the appropriate feature code. F L E

ee table below).

ial the remote destination number (internal number or Public/Private F L E

brary number), at which calls will ring simultaneously with your Coral ation.

remote destination can be: an operator, station, network number, UNA/entral Bell, or external number (stationary or cellular) via Public/Private peed Call Library.


ancel FlexiCalless the lit [FLEXICALL] key, or dial the appropriate feature code (see F L E

ble below).

ial cancellation code . F L E


ote: Should you hear a reorder tone, FlexiCall is denied at your station (as defined by Class of Service).

FlexiCall Type Feature CodesAll #17710

Internal #17711External #17712



ReceIf yoPSTyour

N

WheAn(se

Onfoll

Notes

P to a new contact.ould be preceded

T

er.

destination is

6).

2 operates as [XFER]

all 66

Di

iving calls at an off-site remote destinationur remote destination is located outside the enterprise (connected to the N or public cellular network), you can answer all your incoming calls from remote destination.

ote: Your remote off-site (non-Coral) phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone.

n your telephone rings:swer the FlexiCall call as you would answer a regular calle your remote phone user guide).

ce you have answered a FlexiCall call at your remote destination, the owing options are available:

To Dial Description

lace a new call 1

Your original conversing party will be disconnected.You will hear a dial tone indicating that you can place a callIf your new contact has an external number, the number shby the outside line access code.

ransfer call 2

A dial tone prompts you to enter the required transfer numbTransfer can be screened or unscreened.To return to the original conversing party (when the transferbusy or does not answer) dial 2 again.(For more information on Transfer options, refer to page 17



SCC

ber. Depending ee party functions

all - see page 97


Ds

be disconnected umber. Your

A hone, refer to

DF

ransferred to your display.

e-out period, the

Notes

all 67

Di

witch to Broker/onsultation/3-Way onference call

2

A dial tone prompts you to enter the required third party numon your Class of Service definitions, one of the following thrwill be activated: • Broker Call - see page 96 • Consultation - see page 96• 3-Way - see page 96• Combination of Consultation/Broker/3-way Conference C

ivert call to Coral tation 3

A dial tone prompts you to enter the divert number. You willand your conversing party will be transferred to the divert nnumber will not show on the divert party’s display.

ccess voice mail/IVR 4 For instructions on accessing voice mail from your remote ppage 68.

ivert call to your lexSet 5

You will be disconnected and your conversing party will be tCoral station. Your number will not show on your FlexSet’s If your station does not answer within the system defined timcall will return to your remote phone.

To Dial Description



To aYou optio

1. An

2. D

3. D

4. W

5. Dac

6. Dsy

7. C

Nice Mail (IVR) ial Number

Voice Mail Remote Access Code

all 68

Di

ctivate voice mail/IVR from your remote phone:can access your voice mailbox, retrieve messages and setup voice mail ns for your Coral station.

swer the remote call.

ial 1. Listen for the dial tone. Your original party will be released.

ial the voice mail (or IVR) dial number.

ait for the automated voice mail answer.

ial the voice mail remote access code followed by your station number to cess your station’s voice mail box.

ial 4 as soon as the Automated voice mail answers. This allows the stem to recognize the voice mail (or IVR) commands.

hoose the required option from the voice mail (IVR system) menu.

ote: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.Use the table to the right to record that number and code:

VoD


splay Message Key LEDFollo

Thisstationly

You

• Foth

• Foke

To a1. Li

F O L L O W M EE R S O U R C E N O . O N

xxxxxO N

F O L L O W M E xxxxxO F F

our station number External number

ollow M

2. Dial or pr

3. Dial

4. Dial

5. Liste

e 69

Diw Me #189 / #17713

feature allows you to collect your calls from another station. The source on is then put into a Call Forward All state. Follow Me can be activated from the new location.

can choose between two Follow Me options:

rwarding all your calls to your new location (feature code #189), provided at Call Forward All External is not defined at the source station

rwarding only your external calls to your new location, while internal calls ep ringing at your desk phone (feature code #17713)

ctivate Follow Me:ft handset or press [SPKR] at remote location.

Follow Me feature code (see table on page 70). ( E ) E N Tess [(E) FOLLOW ME] .

your own station number. D I A L

activation code. ( E )


x = Y(E) =

Follow FlexSet 120/280 User Guide


To c

1. Li

2. D F O L L O W M E xxxxxO Nor

3. D

4. D F O L L O W M EO F F

5. Li

To c1. Pr W D A L L Y Y Y Y Y

O N(s

2. D F W D A L LO F F

3. Li

ure Feature CodesInternal and

External Calls External Calls

Onlye #189 #17713ard All #141 #17702

l number of the station with activatedllow Me feature

Me 70

Di

ancel - from the secondary location:

ft handset, or press [SPKR] from any station.

ial Follow Me feature code (see table below). ( E ) press [(E) FOLLOW ME]

ial your own station number.

ial cancellation code . ( E )


ancel - from your own station:ess the lit [(E) FORWARD ALL] or dial Call Forward feature code ( E ) F

ee table below).

ial cancellation code . ( E )


Feat

Follow MCall Forw

y = Dia Fo


splay Message Key LEDForc

ThiseachTo F1. D

2. Li Y xxxxx

3. Pr xxxxx yyyyy

4. Lico

5. Pr C E D R L S xxxxx

Y xxxxx

xxxxx yyyyy

lled portnnection partner of the called port

orced R

Both

6. Pres

Not

To For1. Dial

2. Liste

3. Pres

elease 71

Died Release #123

feature allows an authorized user to release two ports communicating with other.orce Release a port using preprogrammed buttons:ial port number.

sten for busy tone. B U S

ess [BREAK IN] key. B T O

sten for conversation, you may press [SPKR] or hang up in order to allow the ntinuation of the call.or ess [FORCED RELEASE] and listen for the confirmation tone. F O R

ports will be disconnected.

s [SPKR] or hang up to release.

es:1) To program FORCED RELEASE key, use feature code #123.

2) To program BREAK IN key, (see page 33).

ce Release a port using XFER buttonport number.

n for busy tone. B U S

s [XFER] and dial 3. You will break into the conversation. B T O

x = cay = co

Force FlexSet 120/280 User Guide


4. Lico

5. Pr

6. Pr

d Release 72

Di

sten for conversation, you may press [SPKR] or hang up in order to allow the ntinuation of the call.oress [XFER].

ess [SPKR] or hang up to release.

G FlexSet 120/280 User Guide

splay Message Key LEDGrou

Groto 25Gro(TemwhestatiGronum

Whememconf

e blocked from joining the conference opped. The conference may, if desired, s that are not listed on the system as the

embers. When the Group Call is not red members may join an ongoing he Group Call access code, or be ed member.

rolled by a user defined as the Group

conference with the ability to speak, or ute mode in which they can only hear . In case of a muted conference, only

r has the right to speak. Other nted permission to speak by the Group s are set in the Group Call definitions.

force release a participant or terminate

roup C

activelwarnin

Unanstimeouconfer

Depenheard band byleaves)

alls (Conference) 73

Dip Calls (Conference) 5600-5849

up Calls are conference calls, allowing participation of up 0 members at a time. Two options are offered: a) preset

up Calls comprised of predefined members, b) Add On porary) Group Calls containing no predefined members,

re participants are added from the Group Call initiator on. Each Group Call has its own unique dial number. up Call members can be internal stations or external bers dialed through Public Library numbers.

n a Group Call is placed, all stations defined as registered bers for that particular group ring. As a member joins the erence (i.e. answers the incoming group call ring), all

y participating members can be alerted by a defined g tone.

wered stations will continue ringing until the defined t period is completed, without disturbing the ence.

ding on the system settings, a warning tone may be y a conference initiator upon activating the group call,

all the participants every time a participant joins (or an ongoing conference.

Group members may bonce the ringing has stbe locked to those userconference registered mlocked, the non-registeconference by dialing tconnected by a register

The conference is contOperator.

Participants may join athey may join in the mothers allowed to speakthe Group Call initiatoparticipants can be graOperator. These option

An authorized user canan entire conference.

Group FlexSet 120/280 User Guide


Use

Group CallAccess Code

(group#)

Conference Number(conf#)

ge

Calls (Conference) 74

Di

the following form to write in your group call details:

The following Group Call pages are subdivided into the topics listed below:

Group Call Members Group Operator

Feature Pa

Preset Conference Activation. . . . . . . . . . . . . . . . . . . 75Temporary Conference Activation . . . . . . . . . . . . . . . 76Joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Addition of Participants . . . . . . . . . . . . . . . . . . . . . . 79Submitting Request to Speak . . . . . . . . . . . . . . . . . . . 80Control over Permission to Speak (Operator) . . . . . . . 81Forced Release of a Participant . . . . . . . . . . . . . . . . . 82Forced Release of an Entire Group Call . . . . . . . . . . . 83



PresstatiThiswithon th

To c1. Pr W E R ( conf# )

C A L L ( group# ) O N2. Al

3. W F C O M P L E T E D C A L L (group#) O Ntim

W E R ( conf# ) C A L L ( group# ) O N

N S W E R ( group # )O F F

f# = Conference Port dial number or nameup# = Group Call dial number or name

roup C

4. Startmomon thstop

5. If noappe

Not

alls: Preset Conference Activation 75

Dip Calls: Preset Conference Activation 5600-5849

et Group Calls are comprised of a number of specified members whose ons ring simultaneously when an assigned Group Call number is dialed. feature allows a conference initiator to contact all the registered members one button press. The maximum number of participants is 100, depending e system configuration.

all a preset group:ess [GROUP CALL#] or dial Group Call access code. A N S

G R Pl the member stations start ringing.

ait for members to join, hear warning tone (if defined system-wide) every C O NG R Pe a member answers.

speaking when the CONF COMPLETED message appears entarily A N S

G R Pe display (the message indicates that all non-answered stations have ped ringing).

ne of the member stations answered, the NO ANSWER message N O A

ars.

e: For Group Call access codes, see table on page 74.

congro



The Addbeinmemfromand/grou

To c

1. D O N G R P C A L LO NLi

2. Pr up#) O N G R O U P C A L L O N

up#) yyyy O N G R P C A L L O N

W E R ( conf#) C A L L ( group# ) O F F

p# = Group Call dial number or name

# = Conference Port dial number or name

tation/Public Library dial number or name

roup C

3. Dial depe

4. Whilthe l

5. Whe

6. All th

alls: Temporary Conference Activation 76

Dip Calls: Temporary Conference Activation #1449

Temporary Conference feature allows an authorized user to establish an -On (Temporary) Group Call by adding participants as the conference is g set up. For this purpose, vacant Group Calls containing no preset bers are defined system-wide. The Group Call initiator adds members his/her station. A Temporary Group Call may include internal stations or external telephone numbers via a public speed call library. A few preset p calls may be joined to an Add-On Group Call via Public Libraries.

all a temporary group:

ial Add-On Group Call feature code #1449 or press [ADD ON GROUP CALL]. A D D


ess [GROUP CALL#] or dial the Group Call access code. (groA D D

required stations and/or Public Libraries (up to 5 or 14 destinations, (groA D Dnding on the system configuration).

e entering participants, you can erase the last entered participant from ist by dialing cancellation code .

n the list of participant is completed, dial activation code . A N SG R P

e called stations start ringing.

grou

conf

y = S

Group FlexSet 120/280 User Guide


7. W F C O M P L E T E D C A L L ( group# ) O F Fev

8. St W E R ( conf#) C A L L ( group # ) O F Fm

st

N

Calls: Temporary Conference Activation 77

Di

ait for members to join, hear the warning tone (if defined system-wide) C O NG R Pery time a member answers.

art speaking when the CONF COMPLETED message appears A N SG R Pomentarily on the display (the message indicates that all non answered

ations stopped ringing).

ote: For Group Call access code, see table on page 74.



The incoregisaccepage

To jo1. An C A L L ( your#)

O N

2. W W E R xxxx C A L L ( group# ) O N

To jo1. Pr W E R xxxx

C A L L ( group# ) O N

Y (group#)

roup Call initiator dial number or name

roup C

2. War

Not

To leav1. Pres

2. War

alls: Joining 78

Dip Calls: Joining 5600-5849

registered members join a conference being initiated by answering the ming group call. Provided the conference is not locked against non-tered participants, they can join the conference by dialing the group call ss code or can be transferred to the group call by an authorized user (see 79).

in a group while your phone is ringing:swer or press the lit [GROUP CALL#]. X X X

arning tone will be heard by all participants (if defined system-wide). A N SG R P

in an ongoing group call (after station has stopped ringing):ess the lit [GROUP CALL#] or dial the Group Call access call. A N S

G R Pning tone will be heard by all participants (if defined system-wide).

e: When the group is defined as blocked against joining an ongoing B U S

conference, the BUSY message will be displayed and the busy tone will be heard.

e a conference:s [SPKR] or hang up.

ning tone will be heard by all participants (if defined system-wide).

x = G



Alloconfconvthe Gconn

To a1. W W E R xxxx

2. Pr

3. D

4. W W E R ( conf#)

L O C K ( C O N F # )

Y ( group# )

ew participant dial number or name


roup C

5. Both

Not

alls: Addition of Participants 79

Dip Calls: Addition of Participants 5600-5849

ws an authorized user to transfer a new participant to an established erence. The feature enables a user engaged in a conversation to add his ersing party to the ongoing conference. The feature can be enabled when roup Call is not locked against non-registered participants, and ecting to the ongoing conference is not restricted.

dd an additional participant to an outgoing group call:hile connected to a station/trunk A N S

ess [XFER]*. Listen for the dial tone. D I A L

ial the Group Call access code or press the lit [GROUP CALL#].

arning tone will be heard by all participants (if defined system-wide). A N S

the new participant and yourself are connected to the group call.

e: 1) When the group is defined as locked against non-registered participants, and one of the conversing parties is not registered, C N F

the reorder tone is heard and the CNF LOCK message is displayed. The registered party joins successfully, while the non-registered party is disconnected. If neither are registered members, both conversing parties will be disconnected

2) When the group is defined such that no new participant can join an ongoing conference, both conversing parties will be disconnected. The busy tone is heard and the BUSY message is displayed. B U S

x = N

conf



MemspeaonlyOpeconfThisOpeprog

To s1. Pr W E R xxxx

C A L L (group#) O N2. C

[R

W E R xxxx. O N O F F

W E R xxxx. O F F O F F

roup Operator dial number or name

roup C

3. TRX

4. TRXyou.

Not

alls: Submitting Request to Speak 80

Dip Calls: Submitting Request to Speak #1443

bers may be permitted to participate in a Group Call with the ability to k and hear each other, or in the mute mode. In case of a muted conference a Group Call initiator has the right to speak. The user defined as Group rator can set his own station to the audible mode, while connected to the erence, and to grant the right to speak to other participants. feature allows you to request permission to speak from the Group rator. The request is submitted while your current conference is in ress, without disturbing it.

end a request to speak to the Group Operator:ess [REQUEST SPEAK] or [XFER]. A N S

G R Pontinue attending the current conference, while watching the EQUEST SPEAK] key LED and the second line of display.

.ON message prompts that you are given permission to speak: A N ST R X

.OFF message prompts that the permission to speak is taken away from A N ST R X

e: To program a Speech Request key [REQUEST SPEAK], use Help feature access code #1443, followed by the Group Operator dial number (see page 85).

x = G



ThismutepermRequRequOpeprogTo re1. Li W E R conf#

S P E A K yyyy W I N K I N G( f a s t f l a s h i n g )

2. Pr W E R conf #. O F F yyyy F L A S H I N Gpe

W E R C O N F #F L A S H I N G

W E R C O N F #. O N yyyy F L A S H I N G

W E R C O N F #. O F F yyyy S T E A D I L Y L I T

C


roup Call Operator dial number or name

tation dial number or name

roup C

3. Notif

To initi1. Pres

2. Ask

To retr1. Notif

2. Pres

AUTIO

alls: Control over Permission to Speak (Operator) 81

Dip Calls: Control over Permission to Speak (Operator)

function is relevant for Group Calls defined to admit participants only in mode. This feature allows the Group Operator to grant a participant ission to speak - either by operator's own initiative or as a response to the est to Speak sent by a Group Call participant. The operator can ignore the est to Speak, or act as described below. To utilize the feature, the Group

rator's FlexSet must be equipped with a display and the DSS buttons rammed with participants' dial numbers.spond to the Request to Speak:

sten for the muted ring and check the station number/name displayed. A N SR E Q

ess the winking DSS button associated with the station that is requesting A N ST R Xrmission to speak.

y the participant that permission to speak is given. A N S

ate permission to speak:s the steadily lit DSS button associated with the required participant. A N S

T R Xthe participant to start speaking.

act permission to speak:y the participant that the permission will be retracted.

s the flashing DSS button associated with the participant to be muted. A N ST R X

N ! A Group Operator who left the conference and rejoined in the mute mode must give himself permission to speak by pressing the steadily lit DSS button preprogrammed with his own dial number.

conf

x = G

y = S



Thisan oparti

To re1. D F F O R C R E L E A S E

O N

2. Li

3. D E A S E yyyyF F O R C R E L E A S E O N

4. D E A S E D Y Y Y YF F O R C R E L E A S E O N

O F F

p # = Group Call dial number or name

tation/trunk number/name

roup C

5. Pres

alls: Forced Release of a Participant 82

Dip Calls: Forced Release of a Participant #1446

feature allows an authorized user, from idle, to release a participant from ngoing conference. The feature does not allow the user to view the list of cipants.

lease a single participant:ial feature code #1446 or press [MEMBER RELEASE]. C O N


ial the participant number or press the programmed DSS key. R E LC O N

ial activation code (no confirmation tone will be heard). R E LC O N

s [SPKR] to exit.

grou

y = S



Thiscall.

To re1. D U P C A L L R E L .

O N

2. Li

3. Pr E A S E G R P ( group # )U P C A L L R E L . O N

4. D E A S E DU P C A L L R E L . O N

5. Pr O F F

p # = Group Call dial number or name

roup C
alls: Forced Release of an Entire Group Call 83
Dip Calls: Forced Release of an Entire Group Call #1447

feature allows an authorized user, from idle, to release the entire group

lease an entire group call:ial feature code #1447 or press [GROUP RELEASE]. G R O


ess [GROUP CALL] or dial the access code of the required Group Call. R E LG R O

ial activation code (no confirmation tone will be heard). R E LG R O

ess [SPKR] to exit.

grou

H FlexSet 120/280 User Guide

splay Message Key LEDHead

The valuof cocondloudmusswit

N

E T O N L Y O F FO F F

E T O N L Y O NO N

E T O N L Y O NO N

E T O N L Y O F FO F F

eadset

To acti1. Dial

or pr

To disa1. Dial

or pr

Only 84

Diset Only #1302

feature is designed for users operating in headset mode. It is of particular e at information centers where the headset option is the most efficient way mmunication. When activated, the Headset Only feature causes calls to be ucted via the headset and disables the FlexSet’s microphone and speaker, along with the features that use these devices, e.g. background ic, voice page, etc. Calls are conducted via the headset even if the cradle ch is on-hook, enabling a user to make full use of the hands-free operation.

ote: 1) When utilizing Headset Only feature, the SPKR key should be programmed as an ON/OFF (connect/release) key. See your system administrator.

2) Refer to page 167, for instructions on operating a FlexSet programmed as Headset Only.

vate Headset Only:Headset Only feature code #1302 followed by activation code , H D S

ess [HEADSET ONLY]. H D S

ble Headset Only:Headset Only feature code #1302 followed by cancellation code , H D S

ess the lit [HEADSET ONLY]. H D S


splay Message Key LEDHelp

The you youryouragreplac

Acti1. Pr

2. C

N

ey LED Description

Destination phone rings

Destination received the help signal (call was answered)

KING

wait for help(request seen and answered)

Press HELP key again,request not answered)

elp: Re
questing 85
Di: Requesting #1443

Help Requesting feature allows you to alert a preselected station, while are in conversation. This is of value, for example, if you happen to find self in a situation where you need help. The Help feature is operated while current call is in progress, without disrupting the call. Once you have ed upon a partner for the help procedure, a predetermined action can take e between you and your partner when Help is activated.

vating Help (while in conversation):ess [HELP].

ontinue current call, while watching the Help key LED.

ote: 1) This feature can be operated only with a programmed key. To program a HELP key, use the access code #1443, followed by the destination number. The destination must be another keyset equipped with a display.

2) Many keys can be programmed, each with a different destination.

HELP K

ON

WINKING

OFFAfter WIN

OFFAfter ON


splay Message Key LEDHelp

The statia req

Whe1. An P X X X X X

2. Li

3. Pr W E R H E L PX X X X X

4. Ta

N

Station number or name requesting help

elp: An
swering 86
Di: Answering

Help answering feature allows you to receive a call for help from another on. It is suggested that an agreed upon action takes place when you receive uest for help from your help partner.

n your phone rings:swer the call and check the station number displayed. H E L


ess [SPKR] or hang up to release. A N SS T .

ke help action as agreed.

ote: If engaged in a call when help is requested, a muted ring tone and message is received. Terminate call or put it on hold and answer, so the requesting station knows that you have received the request for help.

x =


splay Message Key LEDHold

A capartyat alTo p1. Pr L H O L D xxxxx

O N

P H O L D O NL I N E W I N K I N G

2. Li

To p

W E R X X X X XO N

old

While upon panothe

To retu1. Pres

or

Pres

or

Pres

2. Dial

87

Di#171 or #4

lling party can be placed on HOLD while another call is made. The held can hear one of the following: music, reorder tone, busy tone or no sound

l as defined system-wide.lace a call on hold:ess [HOLD]. C A L

or

ress [XFER]* and dial access code #171.


lace a call on automatic hold (optional when defined at this station):

engaged on a call, the connected party will be automatically put on hold ressing another LOOP/LINE/DSS key, in order to answer or place r call.

rn to the call on hold:s the winking key at which the call is being held. A N S

s the lit [HOLD] key (see Note 1, on the next page).

s the lit [HOLD] key (see note 2, on next page) or dial #171.

activation code .

Hold FlexSet 120/280 User Guide


To re1. Pr

Th L H O L D xxxxx

2. Th

Pdi

3. D W E R xxxxx

N

A L L xxxxxF L A S H I N G

88

Di

turn to the call on multi-hold:ess the lit [HOLD] key (see note 2) or dial #171.e held calls are returned in “First In/ First Out” order. C A L

en either: dial the required held party numberor

ress to scroll through the hold list until the required number is splayed.

ial activation code . A N S

otes:1) This option can only be activated if allowed by system (auto active) system-wide or the HOLD key is programmed by access code #171 or followed by activation code .

2) This option can be activated by the HOLD key if allowed by system (auto active not defined) system-wide and HOLD key is programmed only by access code #171.

3) If you do not return to the call on hold within a predetermined R E Camount of time the call will automatically return to you.

4) If your telephone is programmed with Hard Hold the message CALL ON HOLD will appear after you have placed a call on hold. When Hard Hold is activated on a call your station will be considered busy for additional incoming calls. However, outgoing calls can still be made.


splay Message Key LEDHot L

Upoyou telepfeatuattenDela

To a1. Li

2. Li

3. W S T D E L xxxxx

ot Line

4. Wait

Not

: Delayed 89

Diine: Delayed

n lifting your handset you will receive an internal dial tone. However, if do not dial a number within a system-wide defined time-out your hone will automatically be routed to a pre-defined destination. This re cannot be defined at your telephone, but is typically defined by the dant. In addition the attendant can cancel the feature or set up Hot Line yed for other destinations.

ctivate Hot Line Delayed (when defined at your telephone):ft handset or press [SPKR]. D I A L


ait for a certain period of time until the hot line destination rings. H O T

for answer.

e: During dial tone, you can dial the other number to override the feature.


splay Message Key LEDHot L

Immroutetelepcan

To a1. Li

2. Th

3. W S T . xxxxx

ot Line
: Immediate 90
Diine: Immediate

ediately upon lifting your handset your telephone may be automatically d to a predefined destination. This feature cannot be defined at your hone, but it is typically defined by the attendant. In addition the attendant

cancel the feature or set up Hot Line Immediate for other destinations.

ctivate Hot Line Immediate (when defined at your telephone):ft handset or press [SPKR] or press any call key.

e hot line destination telephone will ring immediately.

ait for answer. H O T

Id FlexSet 120/280 User Guide

splay Message Key LEDIdle

Whenamsyste

To c1. Pr D I S P . O N

O N

2. D D I S P . O F FO F F

3. Li

To re1. Pr D I S P . O F F

O F F

D I S P . O NO N

(am/pm) mm/dd/yyyy xxxx user name (user#) F l e x S e t 2 8 0 D /

2 8 0 D - Z (am/pm) mm/dd/yyyy

user name (user#) F l e x S e t 1 2 0 D

(am/pm) dd/mmm/yyyy xxxx user name (user#) F l e x S e t 2 8 0 D /

2 8 0 D - Z (am/pm) dd/mmm/yyyy

user name (user#) F l e x S e t 1 2 0 D

- Site name, up to 20 characters

le Disp

2. Dial

3. Liste

lay - On/Off 91

DiDisplay - On/Off #137

n in idle mode, the first line of the display shows the time, date and site e and the second line indicates the name and station number where defined m-wide. You can switch the idle display on or off.

ancel Idle Display:ess the lit [IDLE DISPLAY] or dial Idle Display code #137. I D L E

ial cancellation code . I D L E

sten for the confirmation tone. display goes blank

turn Idle Displayess [IDLE DISPLAY] or dial Idle Display code #137. I D L E

activation code . I D L E

n for the confirmation tone. display returns hh:mm

American Presentation of Date Display hh:mm

hh:mm

European Presentation of Date Display hh:mm

xxxx

In FlexSet 120/280 User Guide

splay Message Key LEDIndiv

The non-callstransavaistatitelep

To eN

D E S TO F F

D E S T nnnnO N

D E S T nnnnO N

D E S T O F F

ate/Public Speed Call Library number

ate/Public ry Number

IRSS Phone Number

dividua

1. Pres

2. Liste

3. Dial num

4. Liste

To can1. Pres

2. Liste

3. Dial

4. Liste

l Remote System Services (Freedom) - IRSS 92

Diidual Remote System Services (Freedom) - IRSS # 17714

IRSS feature, also known as Freedom, enables you to connect an off-site Coral phone (such as your home phone or mobile) to the Coral and make from within the system. Many of the Coral’s extensive features (e.g. fer, conference call, voice mail, access to public and private libraries) are

lable from this off-site phone. The off-site telephone operates as a virtual on in the Coral network, retaining the original features of the external hone in addition to the Coral features.

nable IRSS (for remote phone providing Caller ID):ote: To enable the IRSS feature at your Coral station, you must first

program a Private/Public Library number with your off-site phone number (see pages 168-171). Use the table to the right to record library numbers that contain your IRSS destination:

s [IRSS] or dial feature code #17714. I R S S

n for the dial tone.

a Private/Public Library number defined with your off-site phone I R S S

ber.


cel IRSS:s [IRSS] or dial feature code #17714. I R S S


cancellation code . I R S S


n = Priv

PrivLibra

Individ FlexSet 120/280 User Guide


Placi• Fo

be• Fo

thpa

To p1. Pl

2. Li

3. D

4. Li

5. DPonedi

•••

6. Li

7. W

8. Yo

ual Remote System Services (Freedom) - IRSS 93

Di

ng IRSS callsr IRSS calls placed from phones that send Caller ID, the IRSS feature must enabled at your Coral station. See steps below. r IRSS calls placed from phones that do not send Caller ID information, e IRSS feature must be enabled using the Executive Privilege feature. See ge 94.

lace a call from IRSS phone providing Caller ID:ace a call to your Coral station.

sten for a distinctive dial tone.

ial your 4 digit passcode (if required by Class of Service).


ial the required destination number. ssible destinations can be: external number (stationary or cellular), twork number, or a Coral destination, including station, trunk/trunk group, al service, routing access, public/private library, or voice mail.Note: If your destination is an external number, it should be preceded by

an external line access code.If your destination is voice mail (IVR access code), skip to page 98.If your destination is a FlexiCall All feature, skip to page 99.To enable another IRSS phone, skip to page 100.

sten for the ringback tone.

ait for an answer.

u can activate any of the options described in the table on page 95.



To pThisnumN

1. Plad

2. Li3. D

4. D

5. DPonedi

•••

6. Li

7. W

8. Yo


Di

lace a call from IRSS phone that does not provide Caller ID: applies for IRSS calls from off-site phones that do not possess a Caller ID ber and, therefore, cannot be identified by the Coral.otes:1) Some telephones may be denied the Executive Privilege feature

(defined by Class Of Service).2) In order to use Executive Privilege your station must be defined

with a passcode (see page 131).ace a call to the Executive Privilege number (contact your system ministrator for that number).

sten for the dial tone.ial your own Coral station number.

ial your 4 digit passcode. Listen for the distinctive dial tone.

ial the required destination number. ssible destinations can be: external number (stationary or cellular), twork number, or a Coral destination, including station, trunk/trunk group, al service, routing access, public/private library, voice mail.Note: If your destination is an external number, it should be preceded by

an external line access code.If your destination is voice mail (IVR access code), skip to page 98.If your destination is a FlexiCall All feature, skip to page 99.To enable another IRSS phone, skip to page 100.


ait for an answer.

u can activate any of the options described in the table on page 95.



Optio

Notes

ew contact. Your

Transfer can be

ation is busy or


er. Depending on ty functions will be

- see page 97


isconnected and Your number will

refer to page 98.


Di

ns available while in an established IRSS call

To Dial Description

Place a new call 1 Listen for a dial tone indicating that you can place a call to a noriginal conversing party will be disconnected.

Transfer call 2

A dial tone prompts you to enter the required transfer number.screened or unscreened. To return to the original conversing party (when transfer destindoes not answer) dial 2 again.(For more information on Transfer options, refer to page 176).

Switch to Broker/Consultation/3-Way Conference call

2

A dial tone prompts you to enter the required third party numbyour Class of Service definitions, one of the following three paractivated: • Broker Call - see page 96• Consultation - see page 96• 3-Way - see page 96• Combination of Consultation/Broker/3-way Conference Call

Divert call to a Coral station 3

A dial tone prompts you to enter a divert number. You will be dyour conversing party will be transferred to the divert number. not show on the divert party’s display.

Access voice mail/IVR 4 For instructions on accessing voice mail from an IRSS phone,



BrokWhioptiomoreCon

To a1. D

2. D

3. D

4. W

To a1. D

2. D

3. WTh

To a1. D

2. D

3. W


Di

er/Consultation/3-Way Conference callle engaged in an established FlexiCall or IRSS call, you can use one of the ns listed below, as defined by your Coral station Class of Service. For information on these options, see “Broker/Consultation/3-Way

ference Call” on page 34.

ctivate a Broker call:ial 2.

ial the third party and wait for an answer.

ial 2 to alternate between parties (any number of times).

hen you hang up, the other parties will remain in conversation.

ctivate a Consultation call:ial 2.

ial the number of the person you wish to consult with.

hen your conversation is concluded, dial 2 to return to the original call. e consulted party will be released.

ctivate a 3-way Conference call:ial 2.

ial the number of the person you wish to add on to the call.

hen the party answers, dial 2 for a 3-way call.



To a1. D

2. D

3. D

4. W3-


Di

ctivate a combination of Consultation/Broker/3-way Conference calls:ial 2.

ial the third party number and wait for an answer.

ial 2. The third party is put on hold.

hen you have concluded your private conversation, dial 2 to complete a way Conference call.



To aYou optio

1. Pl• •

2. D

3. W

4. Dw

5. Dsy

6. C

Nice Mail (IVR) ial Number

Voice Mail Remote Access Code


Di

ccess voice mail/IVR from an IRSS phone:can access your voice mailbox, retrieve messages, and setup voice mail ns for your Coral station.

ace an IRSS Call: For a phone that provides Caller ID, repeat steps 1-4 on page 93.For a phone that does not provide Caller ID, repeat steps 1-4 on page 94.

ial the voice mail (or IVR) dial number.

ait for the automated voice mail answer.

ial the voice mail remote access code followed by your station number. You ill gain access your station’s voice mailbox.

ial 4 as soon as the automated voice mail answers. This allows the stem to recognize the voice mail (or IVR) commands.

hoose the required option from the voice mail (IVR system) menu.

ote: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.Use the table to the right to record that number and code:

VoD



To a(F

1. Pl• •

2. D

3. Li

4. DsiPoBeCa

5. Li

To c1. R

2. D

3. Li


Di

ctivate the FlexiCall All feature from your IRSS phone:or information on the FlexiCall feature, refer to “FlexiCall” on page 63).ace an IRSS call: For a phone that provides Caller ID, repeat steps 1-4 on page 93.For a phone that does not provide Caller ID, repeat steps 1-4 on page 94.

ial the FlexiCall All feature code #17710.


ial the destination number. Calls ringing at your desk phone will multaneously ring at that destination. ssible destinations are: operator, station, network number, UNA/Central ll or external number (stationary or cellular) via Public/Private Speed ll Library


ancel the FlexiCall All feature from your IRSS phone:epeat steps 1-3 above.





To e

N

1. Fr

• F• F

2. Li

3. D

4. Li

5. Dnu

6. Liyo

To c

1. R

2. D

3. Lista


Di

nable a new IRSS phone from your current IRSS phone:

ote: To enable the IRSS feature at your Coral station, you must first program a Private/Public Library number with your off-site phone number. Use table on page 92 to record Library numbers that contain your IRSS destinations.

om your current IRSS phone, place a call to your Coral station:

or a phone that provides Caller ID, repeat steps 1-4 on page 93.or a phone that does not provide Caller ID, repeat steps 1-4 on page 94.


ial IRSS feature code #17714.


ial a Private/Public Library number defined with your new off-site phone mber.

sten for the reorder tone. You are now disconnected. You can now access ur station from your newly assigned IRSS phone.

ancel the IRSS feature from an IRSS phone:

epeat steps 1-4 above.


sten for a short burst of confirmation tone. IRSS is cancelled at your tion.

L FlexSet 120/280 User Guide

splay Message Key LEDLast

The

To a1. Pr I A L N O . xxxx

F o r i n t e r n a l n u m b e r

P yyyyL zzzzzzz F o r e x t e r n a l

n u m b e r

D

= station number or name = external line number or namezzz = outside telephone number

ast Num

Not

ber Redial 101

Di Number Redial or #143

last number dialed is automatically stored in memory.

ctivate last number redial:ess on the dial pad. R E D

or

ress [LAST NUMBER] key. O U TD I A

or

ial feature code #143.

e: When dialing over an outgoing trunk, in some cases (as defined by Class of Service) the Last Number feature code must be followed by a Forced Account code. When Forced Account code is required, the distinctive dial tone will be heard after pressing or dialing #143.

xxxxyyyyzzzz

M FlexSet 120/280 User Guide

splay Message Key LEDMaki

Dialconv• Im• Li• Pr• Pr

heIn ceon thexplhead

N

R N A L xxxx

rnal user number or name

aking C

For inspage 1

Not

To mak1. Dial

Loo

Loo

alls: External and Internal 102

Ding Calls: External and Internal

ing can be accomplished in several ways, depending on what is most enient for you. The following dialing methods can be used:mediately, without lifting the handset, begin dialing from the dial pad.ft handset, after hearing dial tone begin dialing.ess SPKR key without lifting the handset, after hearing dial tone begin dialing.ess any idle (LED not lit) loop, loop originating only, or line, and after aring dial tone, begin dialing.rtain cases special messages, not documented in this guide, will be shown e display; should these appear ask your system manager for an

anation. When using the FlexSet 120L, you must use the handset or set when speaking.

ote: Many features, for example Camp-On and Break-In, can be used when dialing either external or internal numbers.

tructions on disconnecting calls see “Speakerphone/Headset” on 65.

e: Loop and Loop originating can only be used with a programmed key.

e internal calls:required station number or press programmed DSS key. I N T E

To Program Use

p #121

p Originating Only #125

x = Inte

Makin FlexSet 120/280 User Guide


To m1. D

2. D xx yyyyyyy

3. Pr

4. DPr

N

E X P I R E D

External line number or nameOutside telephone number or name

g Calls: External and Internal 103

Di

ake external or network calls:ial outside line access code or press outside line key.

ial required external number, or O U T

ess speed key (without dialing external number) or

ial private or public speed call library number (see “Speed Dialing: ogramming Private Library” on page 168).

otes:1) In some systems an outside dial tone must be heard before dialing can begin.

2) In some systems using Automatic Routing Selection, internal dial tone or no tone is heard after dialing the access code.

3) In some cases (as defined by Class of Service) dialing must begin with a Forced Account code before the called number can be dialed. When Forced Account code is required, the distinctive dial tone will be heard after dialing the external line code.

4) See also “Caller ID Control” on page 41.5) Pressing [#] or [STOP DIAL] key after the external number commands

the system to send the call immediately towards the destination without inter-digit delay.

6) Some systems might be programmed with a limit on duration of T I M Eoutgoing external calls. Once the limit is reached, the call will be automatically disconnected.

x = y =



T $ $ $ xxxxx.y

T $ $ $ zzzzzzzz

T xxxxx.y$$$

T zzzzzzzz$$$

E R mmmmmm

,999 currency units

000 to 99,999,999 currency units

eter units


Di

7) In certain systems the cost, or number of meter units, of the call are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format defined for your system.

C O S

C O S

C O S

C O S

M E T

$$$ = currency unit

xxxxx = cost 00,000 to 99

y = cost 1/10s

zzzzzzzzz = cost 00,000,

mmmmmm = number of m

8) On external calls routed via an ISDN trunk, call messages are displayed (i.e. connection status, call fail, etc.)



. C .

I S D N R O U T E

G R O U P #

I S C . X X X X XR B U S Y

O O K B Y X X X X XM A L C L E A R

I S K . X X X X XL R E J E C T E D

I S K . X X X X XS E

N


Di

NO B.C.: If the Bearer Capability of the trunk or dial service you are N O Battempting to connect does not match your station’s COS

NON ISDN ROUTE: If your station’s COS is set to ISDN only and N O Ncall attempts are made through a trunk group not defined as ISDN only

QUE GROUP #: In certain systems if no trunk is available the call Q U Emay be held in a queue and this displays the number of the queue.

BUSY: The party called is engaged. C O DU S E

NORMAL CLEAR: The called party has hung up (on hook, idle). O N HN O R

CALL REJECTED: The call cannot be completed because the C O DC A Lcalled party does not allow it.

CAUSE #: ISDN protocols define error messages, with codes C O DC A Uindicating the cause of failed connections. The

meanings and actions to take are listed in Appendix D - ISDN CAUSE#

ote: Most messages are for system managers and technicians and will not be seen during normal operation.


splay Message Key LEDMalic

DetaaddenumWheoldeUsinprogcancdenirequTo a1. Pr L T R A C E O F F

O F F

L T R A C E O NO N

R A C E R E C O R DO F F

L T R A C E O NO N

L T R A C E O F FO F F

aliciou

or

Dial

2. ListeNO the f

To can1. Pres

or

Dial

2. Liste

s Call Trace On/Off 106

Diious Call Trace On/Off #1740

ils of incoming calls can be recorded using Malicious Call Trace. They are d to the record when your station rings even if you do not answer. The ber of calls stored for your station is defined by your system administrator.n this number is exceeded, details of the next call received replace the st record. g a preprogrammed key, the feature may be activated while a call is in ress. Details of the current call and subsequent ones are recorded until you el the feature. Should you hear a reorder tone, Malicious Call Trace is ed at your station (as defined by the Class Of Service). To use the feature, est the Attendant to activate Malicious Call Trace at your station.ctivate malicious call trace:ess [MALICIOUS CALL TRACE]. C A L

feature code #1740 followed by activation code . C A L

n for the confirmation tone.N O TTRACE RECORD: indicates there are insufficient system resources for

eature to be available at your station at present.

cel malicious call trace:s the lit [MALICIOUS CALL TRACE]. C A L

feature code #1740 followed by the cancellation code . C A L



splay Message Key LEDMalic

The print

To p1. Pr L T R A C E P R I N T

D

2. Li

Ccu L T R A C E O F F

aliciou

this

Not

s Call Trace Printout 107

Diious Call Trace Printout #1741

malicious call trace printout shows the calls traced for your station. The out can be requested at any time from your station or from the Attendant.

rint the malicious trace record:ess [MALICIOUS PRINT]. C A L

or

ial feature code #1741 followed by the activation code .


ALL TRACE OFF: indicates that the Malicious Call Trace feature is not rrently active, and the reorder tone is heard. See previous page to activate C A L

feature

e: The details recorded are: Originating number (for external calls: ANI if available or else trunk number), your station number and the time of calls. The listing is not deleted when printed out. It can be reprinted later, including subsequent updates.


splay Message Key LEDMess

A m

• Pe• Ill• Bu

MesperfoHotlbe id

To aWhedisp

E N D A N T xxxxxS A G E W A I T I N G O N

R N A L xxxxxO N

umber or name of the station thateft the message

essage

1. Lift h

2. Liste

3. Wait

: Answering 108

Diage: Answering #175 or #5

essage waiting can be indicated in one of the following ways:

riodic display and muted ringinguminated message key (when programmed on your telephone)ilt-in message lamp illuminated (enabled or disabled system-wide).

sages can be left by a caller or by voice mail. Retrieving a message can be rmed in either of two ways, both of which are defined system-wide:

ine (automatic) or manual. When the handset is lifted the message type can entified as follows: Hotline (ringback tone), Manual (regular dial tone).

utomatically receive Hotline Attendant Message:n you hear periodic muted ringing and see a message flashing on the lay:

andset or press the lit [MESSAGE] key or press any call key. A T TM E S

n for the ringback tone. I N T E

for answer.

x = N l

Messa FlexSet 120/280 User Guide


To m1. Pr L xxxxx

O N

2. Prth M S G xxxxx

O N

then

To o

1. D R N A L xxxxxO N

2. Li

3. W

To c

1. D

2. Pr

N

ge: Answering 109

Di

anually receive your message:ess the lit [MESSAGE] key or dial feature code #175. call back message: C A L

essing either or allows scrollingrough the message list. attendant message A T T

waiting:

either

btain the message left by the attendant or another station:

ial activation code . I N T E


ait for the answeror

ancel a call back message left by another station:

ial cancellation code (no confirmation tone will be heard).

ess [SPKR].

ote: When the FlexSet is not equipped with a display module, the MSG key should be programmed with #175 followed by activation code .



MeslampmessequiTo le1. Pr S A G E xxxxx

P

2. Li

You

S A G E xxxxx

essage

know t

To leav1. Pres

2. Dial

3. Liste

: Leaving 110

Diage: Leaving Xfer 5, #175 or #5

sages can be left at either FlexSet or SLT stations with a message waiting , at station groups, or at network numbers. When you try to leave a age at a station and receive a reorder tone, the station is probably not

pped with a message lamp. In this case the display will show ILLEGAL.ave a message on a busy call or ringback:ess [MESSAGE]* M E S

or

ress [XFER]* and dial 5.


may also leave a call back message by the following method when you hat the station you are calling is unattended.

e a message at a vacant desk or forward station (from idle):s [MESSAGE]* or #175. M E S

station, boss group or network number.


Messa FlexSet 120/280 User Guide


Whe1. An X X M S G . ( your# )

S A G E A N S W E R

2. D W E R xxxxx

N

ge: Leaving 111

Di

n your phone rings:swer the call and check the station number displayed. X X X

M E S

eliver the relevant message. A N S

ote: 1) To program a MSG key, use access code #175.

2) A message left to a boss group turns ON the message lamp of the first boss group members only.



The

To c1. D C A N C E L

2. D xxxxx

3. Li C E L L E D

essage
: Cancellation 112
Diage: Cancellation #1440

originator of the message can also cancel the message.

ancel a message:ial Message Cancellation code #1440. M S G

ial station or network number. D I A L

sten for the confirmation tone. C A N


splay Message Key LEDMult

You four

To s1. Pr G U A G E - E N G L I S H

2. Pryo

3. D

4. Li

ultiling

All mesource

ual Display 113

Diilingual Display #1328

can select the language that will be shown on your FlexSet display. Up to languages may be chosen, as defined system-wide.

elect the preferred language:ess [MULTILINGUAL DISPLAY] or dial feature code #1328. L A N

essing allows scrolling through the various choices, then when u see your preferred language

ial activation code .


ssages will now be shown in the requested language, until another is selected.


splay Message Key LEDMus

If yomusor reyour

To tu1. Pr I C O F F

O F F

D I C O NO N

2. Li

Mus

I C O NO N

I C O F FO F F

usic O

To turn1. Pres

or

Dial

2. Liste

n/Off 114

Diic On/Off #135

ur system is equipped with a music source, you may choose to listen to ic through your telephone speaker, when the set is idle. Lifting the handset ceiving a call will automatically switch the music off. Music will return to telephone when you hang up or ringing stops.

rn Music on:ess [MUSIC ON/OFF] M U S

or

ial Music feature code #135 followed by activation code . M U S


ic volume can be adjusted by pressing keys.

Music off:s the lit [MUSIC ON/OFF] M U S

Music feature code #135 followed by cancellation code . M U S



splay Message Key LEDMus

Up tThe

To s1. Pr I C N U M n

2. Sc

3. W

N

0, 1, 2, 3 Music source indication

usic S
ources 115
Diic Sources #1329

o four sources of background music can be selected from your FlexSet. various music sources are defined system-wide.

elect a music source:ess [MUSIC SOURCE] or dial feature code #1329. M U S

roll through the various sources using buttons.

hen you hear the music that you like, dial activation code .

ote: 1) To turn the music source on or off, see previous page.

2) The selected music source will remain until another source is selected.

n =


splay Message Key LEDMute

Duriyourfromswit

To tu1. Pr O F F

Party O N

To re1. Pr O N

N

ute
116
Di#1320

ng a conversation you may need to temporarily turn off the microphone on telephone (handset and speakerphone). This will prevent the other party hearing a portion of your conversation. The MUTE key is an on/off

ch and can be pressed as many times as necessary.

rn off the microphone during a call:ess [MUTE]. cannot hear your side of the conversation.

turn to two-way conversation:ess the lit [MUTE].

ote: This feature can only be activated if you have a programmed MUTE key. To program a MUTE key, use access code #1320.

N FlexSet 120/280 User Guide

splay Message Key LEDNam

Whebriefinco

To d1. Pr

N

N

ame/D
ial Number Display 117
Die/Dial Number Display #128

n required, during a call or feature activation, the dial number can be ly displayed instead of the name. This feature can be activated both on ming and outgoing calls.

isplay the dial number:ess [NAME/NUMBER].

umber will flash on display.

ote: This feature can only be activated if you have a programmed NAME/NUMBER key. To program a NAME/NUMBER key, use feature code #128.

N FlexSet 120/280 User Guide

splay Message Key LEDNigh

CallringianswPickGropick

To a1. Pr

2. An W E R xxxxx

Dire

C T E D P I C K U P

( bell# )

W E R xxxxx

Caller number or name

ight An

by dial

To ans1. Pres

2. Liste

3. Dial

4. Answ

Not

swer (Central Bell/UNA Pickup) 118

Dit Answer (Central Bell/UNA Pickup) #192 or 78, #180 or 77

s may be answered after the attendant leaves or when a central bell is ng. Normally this feature is activated for incoming calls during the night ering period. There are two ways to do this: Group Pickup and Directed

up.up Pickup: Allows you to pickup any central bell that rings within your up group, by dialing the Night Answer group pickup feature code.

nswer incoming calls within your pickup group:ess [NIGHT ANSWER] or dial Night Answer code #192.

swer the call. A N S

cted Pickup: Allows you to pick up any ringing central bell in the system, ing the directed pickup feature code and the required bell number.

wer a UNA call ringing within the system:s [DIRECT PICKUP] or dial Direct Call Pickup code #180. D I R E


the number of the ringing bell. D I A L

er the call. A N S

e: UNA (Universal Night Answering) Pickup is also known as Bell Pickup.

x =

O FlexSet 120/280 User Guide

splay Message Key LEDOCC

OCCThisvariosyste

To s1. Pr

2. D

N

CC (O
ther Common Carrier) 119
Di (Other Common Carrier) #127

is for users with rotary trunks and/or FlexSets defined with Auto transfer. feature allows you to send DTMF tones over a trunk in order to use us features and services such as OCC’s, answering machines, voice mail ms and any other service that requires DTMF tones.

end DTMF signaling during a trunk call:ess [OCC].

ial the required digits.

ote: This feature can only be activated if you have a programmed OCC key. To program an OCC key, use feature code #127.

P FlexSet 120/280 User Guide

splay Message Key LEDPage

You numto pireord

To p1. Pr W E R xxxxx

O F F

P E Q U E U E xxxxxO N

2. Li

To pO N

W E R xxxxxO F F

S Z Z Z Z X X X X XO F F

arked station or trunkage_Q number

age_Q

1. Lift t

2. Dial

3. Answor

Usin

Usuallybeing n

Not

120

Di_Q 7060-7069

may place calls on a special hold (call park) by using the Page_Q dial ber, and then either pick the call up at another station or page someone else ck up the call. The held party may hear one of the following: music, er tone, busy tone or no sound at all as defined system-wide.

lace a call in Page_Q:ess a free [PAGE_Q ZZZZ] A N S

orress [XFER]* and dial a free Page_Q number 7060-7069 P A G


ick up a call placed in Page_Qhe handset of any telephone.

assigned Page_Q number or press the lit [PAGE_Q ZZZZ]. A N S

er the call

g available communication means notify another user to pick up the call.

announcing a call for pick up includes both the name of the person otified and the relevant Page_Q number.

e: If the call is not picked up within a predetermined time, it will N A Nautomatically return to the originating station from which Page_Q was placed.

x = Pz = P


splay Message Key LEDPagi

nouncements and emergency public nal stations which enables pages to a you to page specific departments or

arty

age

222324262728

aging
121
Ding

The Coral on-site voice paging system can be used for locating personnel, general anaddress. Coral’s paging system combines a line of speakers and amplifiers with interpublic address or to any keyset. The zoning capabilities of the Coral systems enablesareas when needed.

You can customize paging options by programming your station:• to automatically respond to the voice page by opening the speaker to the calling p• to allow or deny paging• to automatically access voice page when calling other stations

The following paging options are available:

Feature P

Paging, Announcing: Public Address . . . . . . . . . . . . 1Paging, Announcing: Zone (To FlexSet Group) . . . . . 1Paging, Announcing: Voice (To Single FlexSet). . . . . 1Paging, Receiving: Auto Answer . . . . . . . . . . . . . . . 1Paging, Receiving: Turning On/Off . . . . . . . . . . . . . 1Paging, Receiving: Using . . . . . . . . . . . . . . . . . . . . 1



Whea sysasso

To p1. Li

2. Pr

3. An W E R xxxxxO N

4. PrO F F

P

ublic address number or name

aging,

aging:

1.

2.

3.

4.

5.

6.

Announcing: Public Address 122

Ding, Announcing: Public Address 7074-7079

n a public address system is attached to the Coral, a page may be made via tem station. The form below may be used to write in locations and their ciated access codes.

age:ft handset.

ess [PAGE XXXX] or dial access code.

nounce your message. A N S

ess [SPKR] or hang up to release.

Public Address - Access Codes

Area/Location Access Code

7074

7075

7076

7077

7078

7079

x = P



You dispvariocode

To o1. Li

2. Pr E D P A G E xxxxxO N

3. Li

4. Be

IONS ACCESS CODE

7305

7306

7307

7308

7309

aging,

5. Pres

Announcing: Zone (To FlexSet Group) 123

Ding, Announcing: Zone (To FlexSet Group) 7300-7309

can page a preprogrammed group of FlexSets within a zone, area or ersed within your company. Use the form on this page to write in the us paging zones or areas in your company and their associated access s.

perate Zone Page:ft handset.

ess [ZONE PAGE X] or dial the Zone Page access code. Z O N

sten for the Voice Page tone.

gin paging when tone stops.


ZONE/AREA/STATIONS ACCESS CODE ZONE/AREA/STAT

1. 7300 6.

2. 7301 7.

3. 7302 8.

4. 7303 9.

5. 7304 10.



Anninter

To v1. Pr

P E P A G E xxxxx

To v1. Li

2. Ei

W E R xxxxx

aging,

3. Dial

or

Dial

4. Liste

5. Begi

6. Pres

Announcing: Voice (To Single FlexSet) 124

Ding, Announcing: Voice (To Single FlexSet) Xfer 6, #191 or #3

ouncing a voice page to a single FlexSet can be used, for example, as an com in order to converse between two stations, or as a simple pager.

oice page a single FlexSet that is either busy or does not answer:ess [VOICE PAGE] during the call.

or

ress [XFER] and dial Voice Page feature code 6. V O I C

oice page (from idle):ft handset.

ther press [VOICE PAGE] or dial feature code #191.

FlexSet number

Voice Page FlexSet number (see Note 3).

n for the Voice Page tone.

n paging when tone stops. A N S


Pagin FlexSet 120/280 User Guide


N D I S V P xxxxx

g, Announcing: Voice (To Single FlexSet) 125

Di

otes:1) When you hear a reorder tone the station is protected from D N T

receiving voice pages, the display shows:

2) To program a Voice Page key, use access code #191.

3) Each FlexSet has a unique voice page number, which is defined through the numbering plan.



Thisvoicfeatuto aupresFlexTo a1. Pr O A N V P O F F

O F F

D O A N V P O NO N

co

O A N V P O NO N

O A N V P O F FO F F

aging,

2. Liste

To can1. Pres

or

Dial code

2. Liste

Not

Receiving: Auto-Answer 126

Ding, Receiving: Auto-Answer #133

feature provides you with the ability to define the way you can answer a e page call, either handsfree or manually (see page 128). Essentially this re is an intercom allowing persons to converse between stations. When set tomatic, conversation takes place immediately. Manual operation requires

sing the SPKR key before conversation can take place. When using the Set 120L, you must use the handset or headset when speaking.ctivate Voice Page Auto Answer:ess [AUTO ANS VP] A U T

or

ial Voice Page Auto Answer feature code #133 followed by activation A U T

de .


cel Voice Page Auto Answer:s the lit [AUTO ANS V.P.] A U T

Voice Page Auto Answer feature code #133 followed by cancellation . A U T


e: This feature automatically answers voice page calls only.



This(inteturne

To a1. Pr E O F F

O F F

D E O NO N

2. Li

To inE O N

O N

E O F FO F F

aging,

1. Pres

or

Dial

2. Liste

Receiving: Turning On/Off 127

Ding, Receiving: Turning On/Off #134

feature allows you to block your FlexSet from receiving private rcom) and/or zoned voice pages through the speaker. Voice page can be d on or off according to individual station needs.

llow your FlexSet to accept paging calls:ess the toggle [VOICE PAGE ON/OFF] V O I C

or

ial Voice Page On/Off feature code #134 followed by activation code . V O I C


hibit your FlexSet from receiving paging calls:s the lit [VOICE PAGE ON/OFF] V O I C

Voice Page On/Off feature code #134 followed by cancellation code . V O I C




Pagion ayourdirecpartiprogauto

To a

N

1. Vo

xx C A L L (your #)

W E R xxxxx

age sender

aging,

2. Whe

3. The Auto

When Conv

When Press

To stopPress

Receiving: Using 128

Ding, Receiving: Using

ng can take place through the speaker, however, the feature can be turned nd off (see page 127) as required. Receiving page calls can be activated at station when the set is either idle or during conversation. When paging is ted at your station the voice paging tone is heard. This feature is cularly useful as an intercom when the transmitting station uses a rammed key (see page 124) and the receiving station is programmed for matic answering (see page 121).

nswer a Voice Page call:

ote: During conversation, either place call on hold or hang up, then continue with the following steps:

ice page (warbling) tone heard.

n tone stops, you will hear the speaker. xxx

way in which you answer is defined through the Voice Page A N S

-Answer feature (see page 121).

Auto Answer is defined:erse handsfree, or lift handset for private conversation.

Manual Answer is defined: the flashing [SPKR] or lift handset.

an outgoing zoned voice paging: the lit [SPKR].

x = P


splay Message Key LEDPark

AlloThe tone

To p1. Pr L P A R K xxxxx

O N

P PA R K E D L I N E W I N K I N G

2. Li

To p1. Li

L P A R KO N

yyyyyO N

W E R xxxxxO F F

ark

2. Pres

3. Dial

4. Answ

129

Di#183 or 79 or #7

ws you to put a call on hold at one station, and pick it up at another station. party put on park can hear one of the following: music, reorder tone, busy or no sound at all as defined system-wide.

ark a call:ess [CALL PARK] C A L

or

ress [XFER]* and dial Park Feature code #183.


ick up a parked call from another station:ft handset from any station.

s [CALL PARK] or any dial Park Feature code #183. C A L

station number at which call was parked. D I A L

er the call. A N S

Park FlexSet 120/280 User Guide


To p1. Pr

P

2. D

3. An

N

A L L xxxxxF L A S H I N G

130

Di

ick up a parked call from same station where call is parked:ess the winking key at which the call is being parked

or

ress [CALL PARK] or dial Park Feature code #183.

ial activation code .

swer the call.

otes:1) More than one call can be parked at a single station, but are retrieved on a first-in, first-out basis (FIFO). That is, the first parked call (first-in) will be the first call that is picked up (first-out). However, if multi-parking is required, it is recommended that the Page_Q feature be used instead (see page 120).

2) If the parked call is not picked up within a predetermined time, the R E C

call automatically returns to the originating station from which the park was made.

3) Activation code can be programmed into the key after feature code #183.


splay Message Key LEDPass

You will PriveasilDefiperfo

CAUT

To e1. Pr

E R N E WS C O D E

N T E RS C O D E

S C O D E C O N F I R M E D

asscod

2. Dial

3. Red

4. Liste

e 131

Dicode #179

can define a private unique passcode for your station set. The passcode allow you (if defined in your COS) to operate Phone Lock, Executive ilege, Auto Set Relocate, IRSS, or COS Switchover. The passcode can y be changed.ning a passcode for the first time or changing a passcode must be rmed from your own telephone. Passcodes consist of four digits.

ION ! Once a passcode has been defined, the code is known only to you and the system administrator. If you forget the passcode you will not be able to utilize the features that require the code. Therefore, write your passcode number in a secure place for future reference.

nter a Passcode for the first time:ess [PASSCODE] or dial feature code #179.

your new passcode (4 digits). E N TP A S

ial your new passcode. R E EP A S

n for the confirmation tone. P A S

Passc FlexSet 120/280 User Guide


To c1. Pr

2. D E R O L DS C O D E

3. D E R N E WS C O D E

4. R E RS C O D E

5. Li S C O D EF I R M E D

ode 132

Di

hange Passcodeess [PASSCODE] or dial feature code #179.

ial your present passcode (4 digits). E N TP A S

ial your new passcode (4 digits). E N TP A S

edial your new passcode. E N TP A S

sten for the confirmation tone. P A SC O N


splay Message Key LEDPhon

You dialilock

To lo1. Pr

2. D N E U N L O C KE R P A S S C O D E

3. D N E U N L O C KO F F

4. Li N E L O C K E DO N

N E L O C K E DE R P A S S C O D E

N E L O C K E DO N

N E U N L O C KO F F

hone D

To unlo1. Pres

2. Dial

3. Dial

4. Liste

Not

ial Lock 133

Die Dial Lock #148

can lock your telephone in order to prohibit unauthorized persons from ng from your station. However, you can still answer incoming calls. After ing your station, you must unlock it in order to use the station once again.

ck your telephone:ess [LOCK] or dial #148.

ial your passcode (4 digits). P H OE N T

ial activation code. P H O

sten for the confirmation tone. P H O

ck your telephone:s [LOCK] or dial #148. P H O

E N T

your passcode (4 digits). P H O

cancellation code . P H O


e: In order to dial lock your telephone, you must first have defined a passcode (see page 131).


splay Message Key LEDPick

You way

Gropre-p

To a1. Pr

2. An W E R xxxxx

Direby d

C T E D P I C K U P

yyyyy

W E R xxxxx

W E R xxxxx

aller number or nameRinging phone number

ickup:

To ans1. Pres

2. Liste

3. Dial

4. Answ

Group, Directed 134

Diup: Group, Directed #181 or 76, #180 or 77

may answer other ringing telephones within the system. There are two s to do this: Group Pickup or Directed Pickup.

up Pickup: Allows you to pick up any telephone that rings within your rogrammed pickup group, by dialing the Group Pickup feature code.

nswer a call within your Pickup group:ess [PICKUP] or dial Group Call Pickup code #181.


cted Pickup: Allows you to pick up any ringing telephone in the system, ialing the directed pickup feature code and the required telephone number.

wer any call within your system:s [DIRECTED PICKUP] or dial Directed Call Pickup code #180. D I R E

n for the dial tone. D I A L

the number of the ringing phone. A N S

er the call. A N S

x = Cy =


splay Message Key LEDProg

The addikeys

FixeFlexand

The itselstaticomspee

T E C T E D K E YG R A M A B O R T E D

D S Y S T E M K E YG R A M A B O R T E D

rogram

dialing

Some oinstallamay halabelin

Not

ming: Programmable Keys 135

Diramming: Programmable Keys #139

FlexSet series come equipped with 4 system defined (fixed) keys in tion to the 24 or more (up to 144 with FlexSet 40B) user programmable .

d keys are preprogrammed during installation, and are the same for each Set system-wide. Fixed keys cannot be programmed from the telephone, can only be changed, system-wide, by the system manager.

FlexSet allows you to program most programmable keys from the FlexSet f. The programmable keys may be assigned to directly access other ons, station groups, trunks, trunk groups, or system features. Several dial mands in a series may be programmed under one key, useful for one-button d dialing, voice response and voice mail system access, and other complex

patterns.

f the programmable keys at your set may be defined as protected during tion. These keys cannot be programmed from the telephone. Some keys ve been preprogrammed during installation. For instructions on button g refer to page 141.

e: If you attempt to program a fixed or protected key, one of the following P R OP R Oerror messages appears along with a warning tone:

F I X EP R O

Progr FlexSet 120/280 User Guide


If mprogorde

To p1. D

2. Pr

3. R

4. R

5. Pr

Tip:

amming: Programmable Keys 136

Di

any keys need to be programmed, as in the case of a FlexSet 40B, you may ram one of the programmable keys with the code #139 for Program in r to alleviate the need to enter the code each time you program a key.

rogram an automatic key:ial Programming feature code #139.

ess selected key to be programmed.

edial Programming feature code #139.

epress selected key.

ess [SPKR] or press and release the hookswitch.

Once you have programmed all your keys, you can reporgram the PROG key for another feature.



To c1. Pr G C O N T

C N T N T S xxxx

2. Pr C N T N T S yyyyT I N U E D

3. Pr . ddddddddddd

4. Pr G R A M E N D

To p1. Pr

2. Pr G R A ME C T B U T T O N .

3. D G C O N T C N T N T S O N

4. Pr G C O N T xxxxO N

5. Pr G R A M E N DO F F

6. R

R


Di

heck key contents:ess [PROG] or dial #139. P R O

K E Y

ess the assigned key (contents are displayed). either K E YC O N

ess to check any additional codes on this button. or E X T

ess [SPKR] or press and release the hookswitch. then P R O

rogram a key:ess [PROG] or dial #139.

ess selected key. P R OS E L

ial the required digits (see page 139) for more details). P R OK E Y

ess selected key again. P R O

ess [SPKR] or press and release hookswitch. P R O

efer to page 141 for instructions on button labeling.

epeat the above procedure for each key to be programmed.



To c1. Pr G R A M

E C T B U T T O N .

2. Pr G C O N T C N T N S X X X X O N

3. Pr C N T N T SO N


5. Pr

Rep


Di

ancel key contents:ess [PROG] or dial #139. P R O

S E L

ess selected key. P R OK E Y

ess K E Y

ess selected key again. P R O

ess [SPKR] or press and release hookswitch.

eat the above procedure for each key to be cancelled.



K Procedure/ExampleDStS

key for extension 4577:code #139, press the key you want to he extension number 4577. To conclude, n.

S o turn the music feature on and off:code #139, press the key you want to the feature code #135. To conclude, n.

o simultaneously turn off the music and a library number programmed for voice

code #139, press the key you want to the feature code #135. Dial twice, in code #120. Enter feature code #141 of a library number). To conclude, press

this to work properly, one of the two reviously activated.

rogram

SeriFeat

ming: Possibilities 139

Diramming: Possibilities #139

ey Contents Key DescriptionSS (Direct ation election)

Permits you to make or transfer a call to an extension or trunk by using a defined key, and provides a busy lamp indication for stations or trunks programmed under a DSS key.

To program a DSSEnter the program program and then tpress the key agai

ingle Feature Permits you to activate or cancel a single Coral feature.

To program a key tEnter the program program and then press the key agai

es of ures

Permits you to program a series of features under a single key; useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing procedures. The SPKR code #120 must be programmed twice between each successive feature sequence.

To program a key ttransfer all calls to mail:

Enter the program program and then succession, SPKR7000 (an example the key again.

NOTE! In order forfeatures must be p



Fewcoto

s above and dial twice, in succession, fter library code 7000.

SfeLE

o simultaneously turn on both the music tures:code #139, press the key you want to the LED On/Off feature code #1301 and ssion, SPKR code #120. Enter feature

clude, press the key again.

OtenuK

o dial (914)354-8132 over trunk group 9:code #139, press the key you want to enter the trunk group 9 number followed 14 and the number 3548132. to e key again.

K Procedure/Example

amming: Possibilities 140

Di

ature key ithout nfirmation ne or display

Permits you to activate or cancel a feature or series of features without hearing a confirmation tone or seeing a display. The SPKR code #120 must be programmed after each successive feature sequence.

Follow the directionSPKR code #120 a

eries of atures with D indication

Permits you to activate or cancel a series of features with the LED being controlled by the key pressing order. When the key is pressed the first time, the LED will light and the features will be activated. When the key is pressed again, the LED will be extinguished, regardless of the current state of the features.

NOTE! The LED On/Off feature code #1301 must be programmed before the first feature code is entered in order to function properly.

To program a key tand idle display feaEnter the program program and then feature code #135.Dial twice, in succecode #137. To con

utside lephone mber (Speed

ey)

Permits you to program a key to dial an outside telephone number.

To program a key tenter the program program and then by the area code 9conclude, press th

ey Contents Key Description



DESFlextelepan ofor vThe benepurcsheebuttoapprFlexpage

S, 280S and FlexSet-IP 280S User Guides.uide.

l Sheet Catalog# Details

R,11)

A4

0430 7244-7400420 26 Buttons with Navigator

0431 7244-7400421 28 buttons

0432 7244-7400422 10 buttons with Navigator

0433 7244-7400423 12 buttons

0434 7244-7400424 40 buttons

rogram

Downlhttp://w

Downlwww.d

Follow

ming: Button Labeling 141

Diramming: Button Labeling

ITM Labeling System is used to label the buttons on the Set. DESI Plus is a user-friendly and powerful hone designation strip program, which allows to use

ffice printer to quickly create labels custom designed arious FlexSets.FlexSet comes with a preprinted DESI label inserted ath the faceplate. Additional blank DESI labels may be hased from your dealer in letter or A4 sized paper. The ts of peel-off stickers are provided to label the FlexSet ns with names and phone numbers. To choose the

opriate label sheet layout designated for the specific Set model, refer to the table in the right pane of this .

oad DESI software from the manufacturer's site:ww.tadirantele.com/products_terminals.asp

oad DESI User Guide from the DESI site: esi.com

the online download instructions.

*Relevant for FlexSet 120 Not in the scope of this g

FlexSetModel

Labe

LETTE(81/2X

280S* 7244-740

280280D280D-Z

7244-740

120S* 7244-740

120120D120L

7244-740

40B 7244-740

http://www.tadirantele.com/products_terminals.asp

www.desi.com



To p

1. Upr

2. En

3. Fe

4. Fr

N

amming: Button Labeling 142

Di

rint the multi-designation label:

se DESI software to create layout of your multi-designation label (see evious page).

ter the extensions assigned to the buttons on your FlexSet.

ed your printer with the label sheet.

om the DESI Plus/DESI Lite menu, choose File > Print.

ote: The left column on the multi-designation label is intended for the four system defined fixed keys. Other columns are intended for the programmable speed dial keys.



To p1. In

bl

2. Li

3. Pe

4. In

5. Pu

amming: Button Labeling 143

Di

lace a telephone number:sert a pointed tool into the hole located on the plastic plate covering the ank telephone number, as shown in the picture.

ft upward to remove the plastic cover.

el off the printed label intended for the telephone number.

sert the printed label.

t the plastic cover back in place over the phone number.



PROGEachprogGrouGrou

To p1. Pr G R A M

E C T B U T T O N .

2. Pr G C O N T C N T N T S O N

3. D G C O N T # 1 2 6E R L I N E # O N

n nE R G R O U P # O N

G C O N T bbbbbO N

G R A M E N DO F F

ine numbeross group number

rogram

4. Dial

5. Dial

6. Pres

7. Pres

Not

ming: Boss Group Line Key 144

Diramming: Boss Group Line Key #126

RAM LINE KEY FlexSet in a Boss Group can be programmed with line keys. The use of rammed line keys assists in defining the various ways in which a Boss p can answer incoming calls (see page 24) for explanation of Boss p).

rogram your line keys:ess [PROG] or dial #139. P R O

S E L

ess selected [LINE nn] key for the required line. P R OK E Y

ial LINE feature code #126. P R OE N T

line number (00-first line, 01=second line, etc. as defined) L I N EE N T

Boss Group number. P R O#

s selected [LINE nn] key again. P R O

s [SPKR] or press and release hookswitch.

e: Do not perform the above steps if your FlexSet has a button preprogrammed with a number of the trunk reserved for your Boss Group. This button will be used as a line key.

n = Lb = B



To c

1. Pr G R A ME C T B U T T O N .

2. Pr G C O N Tb L I N E nn O N

3. Pr


amming: Boss Group Line Key 145

Di

heck a programmed line key:

ess [PROG] or dial #139. P R OS E L

ess the assigned [LINE nn] key. P R Obbb

ess

ess [SPKR] or press and release the hookswitch. P R O



You the sthe h

N

Use

Tip:

F E R E N C E

F E R E N C ES I D E zzzzz

F E R E N C EP

F E R E N C EG I N A T I N G L O O P

F E R E N C Ebb L I N E nnnn

rogram

To pro1. Dial

2. Sele

OUTS - pre

LOOP

LOOP

LINE

ming: Preference 146

Diramming: Preference #131

can assign a line preference priority to your FlexSet. This priority informs ystem as to which line, loop or trunk is selected when you make a call (lift andset, press the SPKR key, or dial a number on the dial pad).

ote: If you intend to select an OUTSIDE line as the first priority, you must program a LOOP or LINE to be able to use dialed features. When activating a feature, press the LOOP or LINE key first, then dial the feature access code.

table on page 148 to list the programmed priorities.

This feature is useful if you make mostly trunk (external) calls. Assign a preference to an outside line(s), and each time you make a call, you will be connected directly to an external trunk.

gram the Preference Priority:Preference feature code #131. P R E

ct required destinations, a maximum of six priorities in any order.

IDE line (trunk/trunk group/dial service or routing access) P R EO U Tss a programmed key or dial access code

- press a programmed key P R EL O O

ORIGINATING ONLY - press a programmed key P R EO R I

- press a programmed key P R Ebbb



3. D F . E N T E R E D

4. Li

To c

1. Pr F E R E N C E

2. D F E R E N C Ep/line/outside

3. Pr E N D

4. Li

To c1. Pr

2. D F E R E N C E

3. D F . R E M O V E D

4. Li

amming: Preference 147

Di

ial activation code . P R E


heck list of priorities:

ess idle [LOOP] or [LINE] key. P R E

ial Preference feature code #131. P R Eloo

ess to scroll through the list. L I S T


ancel a Preference Priority List:ess idle [LOOP] or [LINE] key.

ial Preference feature code #131. P R E

ial cancellation code . P R E




amming: Preference 148

Di

Priority Destination

1.

2.

3.

4.

5.

6.

R FlexSet 120/280 User Guide

splay Message Key LEDRece

Ther

- Li - Pr - Pr xx C A L L yyyy

N

z # R E S T .F L A S H I N G

A V A I L . C A L L yyyyF L A S H I N G

O O K B Y zzzz xxxxM A L C L E A R

O O K B Y zzzz xxxxS E #

x = Caller ID, name, or number

= Your number

= Trunk number

eceivin
g Calls 149
Diiving Calls

e are several ways in which you can answer incoming calls:

ft the handsetess the flashing SPKR buttoness a flashing key (DSS, Loop, Line, etc.) xxx

otes: 1) When using the FlexSet 120L, you must use the handset or headset when speaking.

2) On FlexSet 280D and 280D-Z, calls via ISDN trunks display the caller’s number or name unless restricted. An ‘I’ before the Caller I.D. indicates an international call via ISDN.

3) #REST.: Caller ID is restricted by the caller. zzz

4) #UNAVAIL.: Caller ID is not supported on this route. # U N

5) NORMAL CLEAR: The caller has hung up. O N HN O R

6) CAUSE #: ISDN protocols define error messages, with codes indicating the cause of failed connections. The meanings and O N H

C A U actions to take are listed in Appendix D - ISDN CAUSE#.Most messages are for system managers and technicians and will not be seen during normal operation.

7) See also Waiting Calls Receiving, on page 185,Second Party’s Speaker St atus, on page 157, andVIP Tone, on page B-3.

xxxx

yyyy

zzzz


splay Message Key LEDRela

You suchcomare i

To s1. Pr Y ( relay# ) O F F

O F F

D Y ( relay# ) O NO N

2. Li

To sY ( relay# ) O N

O N

Y ( relay# ) O F FO F F

External Device RelayCode708670877088708970907091

elay (A

1. Presor

Dial

2. Liste

Not

ccessory) 150

Diy (Accessory) 7086-7091

can switch a relay on or off in order to activate certain external devices, as an external alarm, or electric lock. These devices are installed by your pany. Use the form below to write down the types of external devices that nstalled and their associated codes.

witch on a relay:ess [RELAY] R L A

or

ial Relay code followed by activation code . R L A

sten for the confirmation tone

witch off the relay:s the lit [RELAY] R L A

Relay code followed by cancellation code . R L A

n for the confirmation tone

e: To program a RELAY key, use the relevant relay code.1.2.3.4.5.6.


splay Message Key LEDRem

You remithreethanone.

To e1. Pr I N D E R

E M P T Y O F F

2. To E R T I M EO N

3. Dus I N D E R H H : M M pm

O N

I N D E R H H : M M pmO N

Hour= Minutesr am as required

(S

eminde

4. Dial

5. Liste

To che1. Pres

2. Scro

3. Pres

r 151

Diinder #172

can program your telephone to ring at a designated time, thereby nding you of a scheduled event. If you do not answer, your telephone rings more times, at one minute intervals, before the feature is cancelled. More

one reminder times can be entered by repeating the procedure for each

nter a reminder time:ess [REMINDER] key or dial #172. R E M

L I S T

add another reminder time, dial activation code . E N T

ial in the time you want to be called (4 digits are required [12 hour clock - e leading 0] e.g. 0805 for five past eight) R E M

2 for AM or 7 for PM.


ck Reminder list:s the [REMINDER] key or dial #172. R E M

ll with to see next reminder entry.

s [SPKR] to release.

HH =MM pm o

kip this step when the reminder time list is empty)

Remin FlexSet 120/280 User Guide


To a

At th1. An I N

F L A S H I N G2. Li

th W E R R E M I NO N

3. Pr

D O Z E O NO N

4. Li

N

To c1. Pr

2. Sc I N D E R H H : M M : pm am O N

3. D C E L L E D

4. Li

N

der 152

Di

nswer a Reminder ring:

e requested time your telephone will ring.swer the call. R E M

sten for the distinctive dial toneen either A N S


or

ial Snooze feature code 4. S N O


ote: When you activate the Snooze feature, Reminder recycles and your telephone rings again after a system-wide time period.

ancel a Reminder time:ess the lit [REMINDER] or dial #172.

roll with and stop the reminder you want to cancel. R E M

ial cancellation code . C A N


ote: If you have entered a number of reminder times and your telephone is not equipped with a display unit, do not scroll. The forthcoming reminder will be cancelled. Continue the cancellation procedure for other times.


splay Message Key LEDRing

Ringto yoordeelem

To a

1. Pr L E V E L xxxx

To m1. D

so ote: In the case of Zip Tone phones (FlexSet 280D-Z), press and hold the handset on-hook switch while making the Ring adjustments from idle.

L E V E L xxxx

E N C E yyyy

T Y P E zzzz

-15 ring volume level (MIN = 0 to MAX = 15)-7 different cadences (MIN = 0 to MAX = 7)-7 different pitches (MIN = 0 to MAX = 7)

ing Ad

Not

To a

Volu

Cad

Pitc

justment 153

Di Adjustment #136

adjustments allow you to define how the telephone will sound according ur personal preference. Each telephone in the room can ring differently in r to identify which telephone among several is ringing. Each sound ent can be independently defined.

djust RING LEVEL while your phone is ringing:

ess or keys. R I N G

ake RING adjustments from idle:ial Ring feature code #136 to enable adjusting any of theund elements: N

To make changes:

1. Press or . The characteristics of the selected sound element will change.When the desired sound is found

2. Press [SPKR]. R I N G

C A D

R I N Ge: 1) You can circulate among the sound elements by simply pressing

the relevant code number. When all elements are as desired, press SPKR to save the changes.

2) FlexSet 120L has only one pitch (ring type).

ccess Press

me Level 0

ence 1

h (ring type) 2

x = 0y = 0z = 0


splay Message Key LEDRoom

You folloavai

N

To a1. Pr T U S N A M E O F F

O F F

Dco T U S N A M E O N

O N2. Li

T U S N A M E O NO N

T U S N A M E O F FO F F

oom S

To can1. Pres

Dial canc

2. Liste

tatus 154

Di Status 7026-7041

may change any one of the 16 room status choices for your station. Use the wing form to write in the various room statuses and related access codes lable at your telephone.

ote: This feature is applicable for Hotel/Motel use. (In cases where this is required, specific instructions will be given).

ctivate or set the Room Status:ess [STATUS] key, or S T A

ial the required Room Status code (see table below) followed by activation de . S T A


cel or reset the Room Status:s the lit [STATUS] key, or S T A

the required Room Status code (see table below) followed by ellation code . S T A


Room FlexSet 120/280 User Guide


Code

7034

7035

7036

7037

7038

7039

7040

7041

Status 155

Di

Name Code Name

1. 7026 9.

2. 7027 10.

3. 7028 11.

4. 7029 12.

5. 7030 13.

6. 7031 14.

7. 7032 15.

8. 7033 16.

S FlexSet 120/280 User Guide

splay Message Key LEDSave

An elatertone

To s1. Pr E N U M B E R

P

2. Li O N N E C T ( trunk# )

3. C

E N O . (trunk #)L dddddddddd .

Outside telephone number

aved N

To red1. Pres

or

Dial

Not

umber/Repeat Number 156

Did Number/Repeat Number #196 or #9

xternal number that you have dialed can be stored in memory and called . A number can be saved during a conversation or when you hear a busy or when the dialed number is not answered.

ave a number:ess [SAVED #] S A V

or

ress [XFER]* and dial Saved Number feature code #196.

sten for the confirmation tone. R E C

ontinue with call or hang up.

ial the Saved Number:s [SAVED #] S A V

D I A

Saved Number feature code #196.

es:1) In some cases, as defined by Class of Service, the Saved Number feature code must be followed by a Forced Account code. When Forced Account code is required a distinctive dial tone will be heard after dialing #196.

2) As opposed to Last Number Redial, the Saved Number will remain in memory until another number is saved by repeating the above procedure.

d =


splay Message Key LEDSeco

Thiswithdispif thsecofrom

Dete• A

lin

W E R ( 2 n d P A R T Y ) P A R T Y ) S P K R O N

• W• W

econd

• Duri

Party’s Speaker Status 157

Dind Party’s Speaker Status

feature alerts you when the loudspeaker of the party you are conversing is activated for handsfree or group conversation. A Speaker tone and lay message notify you when the called/calling party is in SPKR mode, or ey switch to SPKR mode during a call. Therefore, when advised that the nd party’s FlexSet is in speakerphone mode, you can choose to refrain publicizing private information.

cting whether your party’s loudspeaker is activated:Speaker tone is heard and the SPKR ON message flashes on the second e of display:

A N S( 2 n d

hen you answer a call initiated with an activated loudspeakerhen the called party answered you with an activated loudspeaker

ng a call, when the second party activates the loudspeaker


splay Message Key LEDSecu

ThisWheare brecebreaTo a1. Pr S E C U R O F F

O F F

D S E C U R O NO N

2. LiYo

S E C U R O NO N

S E C U R O F FO F F

ecurity

To can1. Pres

or

Dial

2. ListeBrea

Line 158

Dirity Line #17700

feature ensures that Break-In cannot be accomplished by another station. n Security is applied, Call Waiting tones and Break-In from other stations locked. When Security is on, a caller who tries to break into your station

ives a reorder tone. Only a station that has Security override privilege can k into your secured telephone.ctivate Security Line:ess [SECURITY] L I N E

or

ial Security feature code #17700 followed by activation code . L I N E

sten for the confirmation tone.ur phone is now blocked against break-in attempts.

cel Security Line:s the lit [SECURITY] L I N E

Security feature code #17700 followed by cancellation code . L I N E

n for the confirmation tone.k-in attempts are allowed.


splay Message Key LEDSerie

The partySerie

To m1. Pr

P

2. Li

3. C O N N E C T (calling #)

eries C

4. Pres

Tranretur

Not

all 159

Dis Call #195

system allows you to mark an external call before you transfer to a third . This causes the call to return to you after the third party hangs up. A s Call can only be marked while engaged in conversation.

ark a call as a Series Call:ess [SERIES]

or

ress [XFER]* and dial Series Call code #195.


ontinue with the call or transfer as required. R E C


sferring the call is made as usual. However, the marked call will now n to you when the third party hangs up.

e: Marking a call that has already been marked displays the ALREADY SET message.

Series FlexSet 120/280 User Guide


Whe1. Th I E S (calling #)

F L A S H I N G

2. An W E R ( C A L L I N G #)

3. As

S

H

Call 160

Di

n your telephone rings (third party hangs up):e call returns to you. S E R


k the calling party if transfer to another party is required,

or

et up the call as a series call,

orang up.


splay Message Key LEDSilen

Thisrequand partybe hport,be c

2-wATor

ilent M

1-wayAlloconvidle.

The 1• to• to

po

onitor 161

Dit Monitor

feature enables an authorized (COS) user to monitor and/or record (may ire additional hardware) any system port, station, trunk, etc. (except data conference) in any state, without audio or visual warning to the monitored . The monitoring party can hear both sides of the conversation but cannot

eard by them and cannot break in on the conversation. While monitoring a your telephone returns a busy signal to all incoming calls. Monitoring can onducted as a 2-way Silent Monitor or 1-way (Split) Silent Monitor:

ay Silent Monitor (Xfer 9, #1981):llows the Silent Monitor user to listen in on both sides of a conversation. he 2-way Silent Monitor can be activated from an idle station before calling, while attempting to call a busy or no answer destination.Note:The 2-way Silent Monitor requires a CNSsl card, a 8DRCM or

8DRCF card or a CNF card to be installed in the system. When a CNF card is installed it must be defined as C3-WAY.

(Split) Silent Monitor (#1448): ws the Silent Monitor user to listen in only on one side of a 2-way ersation. The 1-way (Split) Silent Monitor can be activated only from

-way Silent Monitor provides two options: listen in on a transmission of a selected port (first conversing party) listen in on any port (second conversing party) contacting the selected rt or being contacted by that selected port.



The 2-waat a

To a1. D I T S I L E N T M O N

2. D I T M O N ( port # )

th

• I T M O N ( port # )G I N A L D E S T

I T M O N ( port # )T N E R D E S T

P R P A G E ( P O R T # )

U R E D ( port # )

# = Original destination (1st part) port number or name

ilent M

• To

While m

1. Mon

2. To c

3. To w

Not

onitor, 1-Way Splitting 162

Dit Monitor, 1-Way Splitting #1448

1-way (Split) Silent Monitor feature allows monitoring each party of the y conversation separately. Only one of the conversing parties can be heard

time. The feature can be activated from idle only.

ctivate a 1-way Silent Monitor:ial Split Silent Monitor feature code #1448 or press [SPLIT MONITOR]. S P L

ial the port number of the original destination (1st party). S P L

en

To monitor the 1st conversing party, dial cancellation code , S P LO R I

or

monitor the 2nd conversing party, dial activation code . S P LP A R

onitoring:

itoring volume can be adjusted by pressing .

ancel Split Silent Monitor, press [SPKR] or hang up.

hisper to the 1st party, press any [WHISPER] key (see also page 188). W H S

es:1) Whispering to the 2nd conversing party is not allowed.

2) When you hear the reorder tone, it means that the port is protected against monitoring (secured). The following message will be S E C

displayed:

port



Thisbothactivfeatuchosport,

To a1. Pr I T O R ( port#)

P

N T M O N I T O R

I T O R ( port#)

U R E D ( port# )

E S O U R C E

ilent M

To acti1. Pres

2. Dial the d

Not

onitor, 2-Way 163

Dit Monitor, 2-Way Xfer 9, #1981

feature allows an authorized user, while monitoring a selected port, to hear parties of the 2-way conversation. The 2-Way Silent Monitor can be ated while attempting to call a busy or not answering destination. The re can also be activated from an idle station before calling. Once the en station initiates a call, you can start monitoring. While monitoring a your telephone returns a busy signal for all incoming calls.

ctivate 2-Way Silent Monitor on a busy call or ringback:ess [MONITOR]. M O N

or

ress [XFER] and dial Silent Monitor feature code 9.

vate 2-Way Silent Monitor from an idle station (before calling):s [MONITOR] or dial #1981. S I L E

required port number. The Silent Monitor session will start as soon as M O N

ialed port establishes a conversation.

e: When you hear the reorder tone, one of the two conditions exists:

1) Either the port is protected against monitoring (secured) or S E C

2) All conference card ports are engaged (no resources). N O R

Silent FlexSet 120/280 User Guide


1. M

2. To

3. To P R P A G E (port# )

N

Monitor, 2-Way 164

Di

onitoring volume can be adjusted by pressing .

cancel Silent Monitor, press [SPKR] or hang up.

whisper page, press any [WHISPER] key (see also page 188). W H S

ote: To program the Monitor key, use feature code #1981.


splay Message Key LEDSpea

Your akerphone, which enables you to conv tically switch on the sensitive micr cradle. There are, however, several way rogrammed for on/off operation by usin 20L, you must use the handset or head

N eadset Only (see page 84).

Usin

• W s, you can speak handsfree by pressing th n (see page 102).

• Sw e and want to use the handset for private

ant to use the speakerphone, first press

sing the handset and want to activate the dio is active. To return to private

peaker

conv

• Switthe S

• Disc

1) Pr2) Re

• Call speaconv

phone/Headset 165

Dikerphone/Headset #120, #1323

FlexSet is equipped with a speaker. The FlexSet is also equipped to operate as a speerse without lifting the handset. Pressing the speakerphone (SPKR) key will automaophone and speaker, enabling handsfree conversations with handset remaining on itss of using the speaker key, such as: in conjunction with a headset, or when the key is pg the HANDSET/SPKR key (handset/speaker switchover). When using the FlexSet 1set when speaking.

ote: Microphone is not available for FlexSet 120L and for any FlexSet programmed for H

g Speakerphone for handsfree conversation:

hen handset is on cradle: When handset is on the cradle and the SPKR key flashee flashing SPKR key or you can make a call by using one of the methods described o

itchover from speakerphone to handset: When you are using the speakerphonersation, lift handset. The SPKR key LED will go off.

chover from handset to speakerphone: When you are using the handset and wPKR key, then when the LED is lit, replace the handset on the cradle.

onnecting calls: There are two ways to disconnect calls:

essing the lit SPKR key, when the handset is on its cradle.placing the handset onto the cradle when the SPKR LED is off.Monitoring (only when programmed for combined audio): When you are uker for group listening, press the SPKR key. When the LED is lit, the combined auersation, press the SPKR key again. The LED will go off.

Speak FlexSet 120/280 User Guide


Whe• W ith a headset and the SPKR key is defined

w . When the key LED is lit, you are co dset and handsfree operation you must use th

• W n speak handsfree by pressing the flashing SP

• Sw e and want to use the handset for private co

• Sw ant to use the speakerphone, first press th

• Di1) 2) .

N

erphone/Headset 166

Di

n FlexSet is programmed for SPKR On/Off key:hen using headset (or handset is off cradle): When your FlexSet is equipped with the On/Off option, you can answer and disconnect calls by pressing the SPKR keynnected. Pressing the lit key will disconnect the call. In order to switch between hane HANDSET/SPKR key.

hen handset is on cradle: If the telephone rings and the SPKR key flashes, you caKR key. The key LED will now be steadily lit.

itchover from speakerphone to handset: When you are using the speakerphonnversation, lift handset. The SPKR key LED will remain lit.

itchover from handset to speakerphone: When you are using the handset and we HANDSET/SPKR key, then when the LED is lit, place the handset on the cradle.

sconnecting calls: There are two ways to disconnect calls:Pressing the lit SPKR key.Returning handset or pressing the hookswitch when the HANDSET/SPKR key is off

ote: These features can only be activated if you have programmed keys.1. To program SPKR key, use access code #120.2. To program HANDSET/SPKR, use access code #1323.

Speak FlexSet 120/280 User Guide


WheOn/O

WheHeadto opcan aWhekey

To d1. Pr

N

defined (fixed)able keys,

unction to all the system

customer)

up/down,eadset levels;

vel, cadence;isplay lists


Display panel,2 lines, 40 characters each


D-Z (Zip Tone)

erphone/Headset 167

Di

n FlexSet is programmed as Headset Only and for SPKR ff key:

n your FlexSet is equipped with a headset and the set Only feature is activated, and the SPKR key is set erate as an On/Off (connect/release) switch, then you nswer and disconnect calls by pressing the SPKR key. n the key LED is lit, you are connected. Pressing the lit will disconnect the call.

isconnect the call:ess the lit SPKR key.

otes:1) This feature can only be activated if you have a programmed SPKR key. To program a SPKR key, use access code #120.

2) Contact your system administrator who can program the SPKR key to operate as an On/Off switch.

3) When the FlexSet 280D-Z model is used, the ring tones are sound only at the headset and

not from the speaker.4) If the FlexSet is defined as Headset only

(see page 84), the speakerphone will not operate.

4 system programmidentical fkeysets in

Dial pad(key pad)

Earpiece,electronicringer

Headset(purchased by the

Microphone

Volume adjusts hringer lescrolls d

FlexSet 280


splay Message Key LEDSpee

You privacan To p1. D A T L I B R A R I E S

O N

2. D A T L I B aaaaa

3. Scth A T L I B aaaaa

xx4. D

A T L I B aaaaaxx dddddddddd

utside line access codeibrary numberutside telephone number

peed D

Pres

Possserv

1. Dial page

2. Pres

Not

ialing: Programming Private Library 168

Did Dialing: Programming Private Library #193

may be allowed to program or update your telephone with your own te (personal) Speed Dial directory. This directory of speed dial numbers

be accessed only at your station line.rogram or change a Speed Dial number:ial PRIVATE SPEED CALL feature code #193. P R I V

ial the relevant Library Number (7000 7009) or P R I V

roll through the library by pressing the or , en P R I V

xxxial the outside line access code.

or

s a programmed outside line feature key.

ible outside line access codes are: trunk number, trunk group number, dial ice, routing access, or another public/private library number.

the outside telephone number (use special codes shown in table on 170). P R I V

xxxs [SPKR] to release or continue scrolling with the volume keys.

e: A new number programmed into a previously defined private library number will replace the old number.

x = Oa = Ld = O

Speed FlexSet 120/280 User Guide


To d1. D A T L I B R A R I E S

O N

D

S A T L I B aaaaa

2. D A T L I B aaaaaC E L L E D

3. Pr

Dialing: Programming Private Library 169

Di

elete a single number from memory:ial PRIVATE SPEED CALL access code #193. P R I V

or

ial the relevant Library Private Number (7000 7009)

or

croll through the library by pressing the or . P R I V

ial cancellation code . P R I VC A N

ess [SPKR] to release or continue scrolling with the volume keys.

Speed FlexSet 120/280 User Guide


The hone number.

N system (defined system- the error message LENGTH

y number of digits

isplay)

display)

y)

Dialing: Programming Private Library 170

Di

following table defines the special codes that may be used as part of the outside telep

Table of Special Dial Codes

ote: The number of digits that can be programmed, including dial codes, is limited by thewide). Should you try entering a longer digit string than allowed, the system will giveEXCEEDED, and programming will stop.

Codes Description

X Used to delay dialing by X seconds (X = 1 to 9)

#0 Stop dial (end of outside number)

#1 Outpulsing wait period during which user is able to dial an

#2 All digits following will be Dial Pulse

#3 All digits following will be DTMF

#4 Inhibits display (for Call Accounting System and FlexSet d

#5 Enables display (for Call Accounting System and FlexSet

#6 Wait for second Dial Tone

#8 Display ‘-’ (for Call Accounting System and FlexSet displa

#9 Calibrated Opening on trunk (Flash)

Dial out

## Dial # out


splay Message Key LEDSpee

Dialbasicsystecom

To dDia aaaaa xxxxx

L dddddddddd

N

E R D E S T N U M

Outside line access codeLibrary number or nameOutside telephone number

peed D
ialing: Using Private and Public Libraries 171
Did Dialing: Using Private and Public Libraries

ing a number through your Private Library or system Public Library is ally the same, therefore the process is described generally for both dialing ms. If Public Speed Dialing is available on your system, consult your

pany directory for library numbers.

ial a Public or Private Speed call number:l Speed call library number (Private or Public). L I B .

D I A

otes:1) In some cases (as defined by Class of Service) the Speed Dialing number must be followed by a Forced Account code.When a Forced Account code is required, the distinctive dial tone will be heard after dialing the speed call library number.

2) Certain speed dialing numbers require that you dial the relevant outside line access code. When required, the dial tone will be heard after dialing the speed call library number. The display will show: E N T

x = a = d =


splay Message Key LEDSplit

Splitdefin3-waExclin anthe Eon hExclExcl

N

Status

rce (first party)

tination (second party)

plit Cal

The folFlexSe

l 172

Di Call #1321, #1322

call allows you to alternate between two other parties, by pressing keys ed as Exclude Source and Exclude Destination. The feature also allows y conversation by merely pressing one of the keys, Exclude Source or ude Destination, when the key is steadily lit. This feature can be activated y sequence, any number of times. When you speak privately, with either xclude Source or Exclude Destination, the other party is automatically put

old.ude Source: is the first party with whom a connection was made.ude Destination: is the second party with whom a connection was made.

ote: This feature can only be activated if you have programmed keys.• To program the EXCLUDE SOURCE key, use feature code #1321• To program the EXCLUDE DESTINATION key, use feature code

#1322

lowing table allows you to identify the progress of split calls when your t is not equipped with a message display.

LEDs

Exclude Source Exclude Destination

On Flashing Speaking privately with sou

Flashing On Speaking privately with des

On On 3-way conversation

Split C FlexSet 120/280 User Guide


To a1. Pr W E R ( source# )

E X C L E X C LS R C E D E S T2. D

ei W E Rstination# ) F L A S H O N

3. Yow

4. Pr O N N E C Turce#) F L A S H O N

5. Pr O N N E C T ( dest# )F L A S H O Npa

Yo

6. Pr urce#) 3 - W A Yst# ) O N O N

If

7. Pran

all 173

Di

ctivate Split Call on conversation:ess [XFER]*. A N S

ial destination number, wait for answerther A N S

( deu can now alternate between the two parties and speak privately with one

hile the other is put on hold by pressing the relevant flashing key.

ess the flashing [EXCLUDE SOURCE] to speak privately with the first party. R E C( so

ess the flashing [EXCLUDE DESTINATION] to speak privately with the second R E C

rty

or

u can press the steady on key and then converse 3-way:

ess the lit [EXCLUDE SOURCE] or [EXCLUDE DESTINATION], then ( so( de

you want to converse privately again with any party:

ess either [EXCLUDE SOURCE] or [EXCLUDE DESTINATION] key.d the other party will again be put on hold.

Split C FlexSet 120/280 User Guide


If yoconv

8. Pr

If yo

9. Pr

all 174

Di

u want to release the destination (second) party and return to 2-way ersation with the source:

ess [XFER]*

u want to release all parties:

ess [FORCED RELEASE].


splay Message Key LEDStop

Stopnumhas bstreacall

Whe1. Pr

P

top Dia

Not

l 175

Di Dial # or #1300

Dial accelerates sending your call to the external destination or network ber. This feature enables you to tell the system when dialing out on trunks een completed. You can send a signal to the system indicating the end of a m of dialed digits. In response to your command the system sends your immediately towards the destination without waiting interdigit time out.

n you have finished dialing an outside line:ess [#] on the dial pad.

or

ress the [STOP DIAL] key.

e: To program a STOP DIAL key, use feature code #1300.

T FlexSet 120/280 User Guide

splay Message Key LEDTran

You systecall portsautoregu“Symtrans• Sc• Un

anth

R N A L xxxxx

W E R xxxxx

O N N E C T yyyyy

ransfer

To per1. Pres

2. Dial

3. Liste

4. Wait

5. Ann

6. Pres

7. Presor do

176

Disfer #122

can transfer both internal and external calls to other users within your m or outside it. A call can be screened or unscreened. Transfer routes a

you received to an idle station. It can also link a call you held to other . When Auto transfer is defined at your station, dialing a number will

matically transfer that number. Remaining procedures are the same as lar transfer (see “Glossary” in Appendix A, at the end of this manual, and bols Used in This Guide” on page ix, for a fuller explanation of Auto

fer).reened Transfer: You may announce the call before transferring.screened Transfer: You may transfer the call without a prior nouncement. When the destination is busy, hanging up will in effect cause e system to camp on (external call only) to the busy station.

form screened transfer of an established call:s [XFER]* (see page ix).

the required number or press a DSS key. D I A L

n for the ringback tone I N T E

for answer

ounce call, then

s [SPKR] or hang up to complete transfer, or A N S

s [XFER] to return to the calling party (when transfer destination is busy R E C

es not answer).

Trans FlexSet 120/280 User Guide


To p1. Pr

2. D

3. Li R N A L xxxxx

4. Pr

WheWheauto

Shou S xxxxx yyyyyN S W E R xxxxx mes

Shou Y xxxxx yyyyyY xxxxxmess

Whe

1. Fi

2. Pr

A

N

tation unanswered or still busyriginal caller (first party)

fer 177

Di

erform unscreened transfer of an established call:ess [XFER]* (see page ix).

ial the required number or press a DSS key. D I A L

sten for the ringback or busy tone I N T E

ess [SPKR] or hang up to transfer call.

n transfer is not completed:n an unscreened call is either busy or unanswered, the call will matically return to you after a system-wide time-out period.

ld the station remain unanswered (NANS) you will receive the following N A NN O Asage:

ld the station still remain busy (SBSY) you will receive the following S B SB U Sage:

n either of these above messages are received (telephone rings):

rst answer the return call then either

ess the [CAMP ON] key (for an explanation of Camp On, see page 42)or

sk calling party if they want to transfer to another party or to hang up.

ote: When you press the Camp On key the call will automatically camp on to the station from which the call was transferred. This procedure can be carried out any number of times.

x = Sy = O

Trans FlexSet 120/280 User Guide


To trTypiparty

1. D

2. Pr

3. Pr

4. Pr

To cAftetrans

1. Pr

N

fer 178

Di

ansfer a held call:cally, use transfer of a held call to connect an incoming call to the held , such as when you have to locate someone for a caller.

ial a number or receive a call while the first call is in hold.

ess [XFER].

ess the winking button associated with the held call.

ess [SPKR] or hang up to transfer a call.

ontinue as Broker/Consultation/3-Way Conference Call:r pressing the winking button associated with the held call, before ferring the call:

ess [XFER] as required (see page 34).

ote: The held port must be on a DSS, Loop, Line or Trunk key.

T FlexSet 120/280 User Guide

splay Message Key LEDTurr

The connmodattacbuttonum

12

23

3

23

Partner

urret C
onsole 179
Diet Console

Turret Console is a single telephone position comprised of two soft-ected FlexSets 280x, each having up to three FlexSet 40B expansion ules attached. The combination of two FlexSets provides the ability to h up to 240 buttons to the complex giving a total of 288 programmable ns. Expansion modules provide fast, single-button access to a large

ber of stations, trunks, groups, or speed dial libraries.

1 2 31

12

23

31 2 3

1

Primary

12

31

Turre FlexSet 120/280 User Guide


The operprim

BothPresprim

All tseco

To mRDbu

To mFrD

1. E

1.

···

dules will initiate a call from the primary

t Console 180

Di

turret console is comprised of two fully configured FlexSets that can be ated independently one of another. One of the phones is defined as a ary and the other as a secondary (partner).

FlexSets’expansion modules are operated by the primary FlexSet. sing a DSS button on any of the six expansion modules activates the ary FlexSet.

he expansion modules may operate a secondary FlexSet, provided the ndary FlexSet is in dialing mode and the primary is not.

ake a call from the primary FlexSet:efer to “Making Calls: External and Internal” on page 102. ial the number of your contact from the primary FlexSet, or press a DSS tton on the primary FlexSet or on any of the six expansion modules.

ake a call from the partner FlexSet:om the partner FlexSet, dial the number of the person to call, or press a SS button on the partner FlexSet, ornsure that the primary FlexSet is not in dialing mode1.

Dialing mode means either of the following:The telephone is in off-hook stateSPKR or XFER button is pressed Dialing process is in progress If both FlexSets are in dialing mode, pressing a DSS button on any of the six expansion moFlexSet



2. P

3. Pex

To aR

P

Li

Pex

To aP

Li

P

t Console 181

Di

ress [SPKR] button or lift the handset of the partner FlexSet.

ress the relevant DSS button on the partner FlexSet or on one of the six pansion modules.

nswer a call at the primary FlexSetefer to “Receiving Calls / Answering Calls” on page 149.

ress [SPKR] button on the primary FlexSetorft the handset of the primary FlexSetorress a DSS button flashing on the primary FlexSet or on any of the six pansion modules.

nswer a call at the partner FlexSetress [SPKR] button on the partner FlexSetorft the handset of the partner FlexSetorress a DSS button flashing on the partner FlexSet.



OperYouand Flex

OperTo cFlex

Butt

Buttprog

Buttprog

The phonpartn

For

t Console 182

Di

ating a primary FlexSet can control a call conducted at a primary FlexSet using the Hold, Transfer Toggle Between Calls functions programmed into buttons on the primary Set and all six expansion modules.

ating a partner FlexSetontrol a call initiated at a partner FlexSet, use buttons of the partner Set only.

on Programming

ons on the expansion modules attached to the primary FlexSet can be rammed in the same way as buttons on the FlexSet itself.

ons on the expansion modules attached to the partner FlexSet can be rammed with dial numbers, Loop, Boss Group lines, Page_Q, Wait_Q.

three primary expansion modules can be programmed from the primary e only. The three partner expansion modules can be programmed from the er phone only.

the instructions on buttons programming refer to page 135.

W FlexSet 120/280 User Guide

splay Message Key LEDWait

Thisfor y

To v1. Pr T I N G nn

Num

N

Number of waiting calls

aiting
Calls Display 183
Diing Calls Display #1325

feature provides you with the ability to view the number of calls waiting ou.

iew the amount of waiting calls while in conversation:ess [CALLS WAITING]. W A I

ber of waiting calls flashes on the display.

ote: This feature can only be activated if you have a programmed key. To program a key, use access code #1325. See also “ACD & UCD Groups: Calls Waiting Display (ACD only)” on page 5.

nn =


splay Message Key LEDWait

The indictoneknow

• Co W E R xxxx y

• Pr

• Re

• Coincon

riginal conversing party’s number or e

aiting caller’s number or name

aiting

• Pres

• Pres

• PresACD

• Presis avpara[XFER

Calls Receiving 184

Diing Calls Receiving

presence of the waiting call tone or voice paging tone or muted ring ates that another call is waiting for you to answer. When you hear this

, or the second row displays any of the special call waiting messages, you that a call is waiting and you have the following choices:

ntinue the current call and ignore the waiting call. A N Syyy

ess [HOLD], then when you hear a ring, answer the waiting call.

lease the current call, wait for a ring, and then answer the waiting call.

ntinue the current call and press any flashing button to have a new oming call join the conversation in a 3-way mode (this option is available ly if your FlexSet is defined with the Auto_Join parameter).

s [DIVERT CALL] if available (see page 56).

s [CALLS WAITING] to view the number of waiting calls (see page 183).

s [CALLS WAITING ACD#] to view the number of waiting calls for a specific group (see page 5).

s [XFER] to put the current call on hold, answer the waiting call (this option ailable only if your FlexSet is defined with Answer Call Waiting with HF meter). Depending on your Class of Service definitions, any further ] will establish one of the four call types described on the next page.

x = onam

y = w

Waiting Calls Receiving 184-a FlexSet 120/280 User Guide

Display Message Key LED

All the following features are activated after the waiting call is answered. For more information, see also “Broker/Consultation/3-Way Conference Call” on page 34.

To activate a Broker call:

1. Press [XFER] to alternate between parties (any number of times).2. Then either

• Press [SPKR] or hang up in order to allow conversation between the two partiesor

• Press [FORCED RELEASE] to release all parties and press [SPKR].

To activate a Consultation call:When your conversation is concluded, press [XFER] to return to the original call (the consulted party is released).

To activate 3-Way call:• Press [FORCED RELEASE] to release the third party and to return to original

call (same as consultation call)or

• Press [XFER] to connect all three parties.

To activate combination of Broker/Consultation/3-Way Conference calls:1. Press [XFER] to put the third party on hold.

2. When you have concluded your private conversation, press [XFER] to complete a 3-Way Conference Call.


splay Message Key LEDWak

You answfeatuwak

To e1. Pr E U P

E M P T Y O F F

2. To E R T I M EO N

3. D08 E U P H H : M M pm

O N4. D

E U P H H : M M pmam O N

= Hour = Minutesor am

(S

akeup

5. Liste

Not

To che1. Pres

2. Scro

3. Pres

185

Dieup #173

can program your telephone to call you at a designated time. If you do not er you will be called three times more, at one minute intervals, before the re cancels. In some systems if you do not answer by the third ring, the

eup call will be routed to the attendant and a wakeup report will be printed.

nter a Wakeup request:ess [WAKE UP] or dial #173. W A K

L I S T

add another wakeup time, dial activation code . E N T

ial in the time (4 digits required [12 hour clock] using leading zeros e.g. 05 for five past eight) W A K

ial 2 for AM or 7 for PM.


e: Should you hear the reorder tone, Wakeup is denied at your station (as defined by Class of Service). In order to make use of this feature request the attendant to activate the Wakeup at your station.

ck Wakeup list:s [WAKE UP] or dial #173. W A K

ll with to see next wakeup entry.

s [SPKR] to release.

HH MMpm

kip this step when the wakeup time list is empty)

Wake FlexSet 120/280 User Guide


To aYourhearmus E

F L A S H I N G

1. Pr W E R W A K EO N

2. D O Z E O NO N

3. Li

4. H

N

To c1. Pr E U P H H : M M pm

O N2. Sc

3. D

4. Li C E L L E D

N

up 186

Di

nswer a Wakeup call: telephone will ring at the requested time. On answering the call, you will either a recorded message, music or the distinctive dial tone. If you hear ic or the distinctive dial tone: W A K

ess [SPKR] or hang up A N S

orial Snooze feature code #4. S N O


ang up.

ote: When you activate Snooze, Wakeup will recycle and your telephone will ring again after a system-wide defined time period.

ancel a Wakeup request:ess the lit [WAKE UP] or dial #173. W A K

roll with and stop at the reminder you want to cancel.


sten for the confirmation tone. C A N

ote: If you have entered a number of wakeup requests and your telephone is not equipped with a display unit, do not scroll. The forthcoming wakeup will be cancelled. Continue the cancellation procedure separately for additional times.


splay Message Key LEDWhis

Thisactutonethe cconvto ke

To a1. Pr P R P A G E

O N

2. D P E R P A G Elled # or name ) O Nst

hisper

3. Liste

4. Begihear

5. Disc

Page: Activation 187

Diper Page: Activation #1744

feature allows an authorized user to break into an ongoing call, without ally interfering, by whispering to one of the conversing parties. Whisper , in and out, is heard by the side whispered to. The second party engaged in onversation hears neither tone, nor the whisper. The whisperer cannot hear ersing parties, until the party whispered to answers. The party whispered eps hearing the second party and hears the whisperer in lowered volume.

ctivate Whisper Page:ess [WHISPER] or dial feature code #1744. W H S

ial required station number or press DDS key pre-programmed with this W H S( caation dial number

n for the whisper tone.

n whispering when the tone stops (second conversing party does not you).

onnect when the conversation is concluded.

Whisp FlexSet 120/280 User Guide


N

W H I S P R lled # or name )

H O O K B Ylled # or name)

er Page: Activation 188

Di

otes:1) The feature can also be activated while you are silent monitoring the whispered party (see page 163). Then you can be heard by the whispered party as well as hear the two conversing parties.

2) When you hear reorder tone the station is protected from receiving whisper paging calls, the display will then show: D N D

( ca3) If receiving party rejects your whisper page, you will hear reorder

tone and the display will show: O N -(ca



ThiswhishearvoluPagethe wthe f

To re1. Li

2. LiP R P A G E xxxx F L A S H I N G

O N N E C T xxxx O N

hisperer number/name

nd conversing party number/name

hisper

To reje1. Pres

The

2. Con

3. If reqwhis

Not

Page: Receiving 189

Diper Page: Receiving

feature allows a user engaged in a conversation to receive a message pered by another station. The user engaged in the conversation keeps ing the second conversing party and hears the whisperer in lowered me. The second conversing party does not hear the whisperer. The Whisper tone is heard before the message is delivered by the whisperer and after hisperer disconnects. When the user hears the Whisper Page tone he has

ollowing choices:

ceive Whisper Page:sten for the whisper tone.

sten to the whispered message when the tone stops.W H S

ct an ongoing Whisper Page (Do Not Disturb Whisper):s [DND WHISPER] upon receiving notice of an incoming whisper page. Whisper Page message disappears.

tinue talking privately with the second party.

uired, press [DND WHISPER] again to enable your FlexSet to receive other per calls.

es:1) If the second party hangs up the call while you are in whisper R E Cmode, you may continue to converse with the whispering party

without the need to reestablish the call.2) To program a [DND WHISPER] key, use feature code #1745 (see also

“Whisper Page, Receiving: Turning On/Off” on page 191).

x = W

y = 2

Whisp FlexSet 120/280 User Guide


To p1. As

2. Pr W E R xxxxO N(o

co

3. Ta

4. Afor

N

To in1. D

P R P A G E xxxx F L A S H I N Gnu

x 3way yyyyO NN

er Page: Receiving 190

Di

ut the second party on hold and talk privately to the whisperer:k the party you are conversing with to hold on.

ess the flashing DSS key pre-programmed with the whisperer dial number A N Sr the flashing second LOOP key). Those keys are then lit. The original nversing party is put on hold.

lk to the whisperer.

ter the whisperer disconnects, you are automatically reconnected to the iginal conversing party.

ote: If you double-press the flashing DSS key, this will initiate a 3-way call, i.e. the whisperer will hear you and the second party.

itiate a 3-way call and add the whisperer:ouble-press the flashing DSS key pre-programmed with the whisperer dial

W H Smber (or the second LOOP key). Those keys are then lit.

xxx

ote: While in established 3-way call, pressing [XFER] allows you to switch between different three party functions defined for your FlexSet (see page 34).



ThisDNDneedactivfromwhis

To in1. Pr W H I S P E R O F F

O F F

D W H I S P E R O NO N

2. Li

W H I S P E R O NO N

W H I S P E R O F FO F F

hisper

To ena1. Pres

or

2. Dial

3. Liste

Page, Receiving: Turning On/Off 191

Diper Page, Receiving: Turning On/Off #1745

feature allows you to block your FlexSet from receiving Whisper Page. Whisper Page can be turned On or Off according to individual station

s. If you invoke DND Whisper while in conversation, the feature will be e for the duration of that conversation only. If you activate DND Whisper idle, the feature will block your FlexSet from receiving all the following per pages.

hibit your FlexSet from receiving whisper calls:ess [DND WHISPER] D N D

or

ial DND Whisper feature code #1745 followed by activation code . D N D


ble your FlexSet to receive whisper calls:s the lit [DND WHISPER] D N D

DND Whisper feature code #1745 followed by cancellation code . D N D


Gloss FlexSet 120/280 User Guide

Acce in access to an outside line or a Coral

nd the connection of CAP, CCM and

At transferring them to their required feature controls.

to which a call is to be transferred ot necessary. This feature is typically .

C phical location.

e available to the telephone line user. nal telephone is marked with two ned differently. In order to increase econdary COS, but only one COS mode the telephone is marked by a (see ”Class Of Service (COS)

C the public network (through the tation. (Number listed in the local

y

ary A-1

ss Code Number A series of digits which must be dialed or keyed in order to gafeature.

APA Application Processor Adapter. Enables data line connector, aother FlexCT features.

tendant/Operator The individual responsible for answering incoming calls and destinations, as well as attending to trunk, system and station

Auto transfer When auto transfer is defined at a station, dialing the numberwill automatically transfer the call; use of the XFER key is nutilized by attendants (see also ”Transfer/Xfer” on page A-5)

entral Office (CO) Area switching facility serving customers in a defined geogra

Class Of Service(COS)

A Class Of Service (COS) consists of a list of features that arHowever, the user may be denied certain features. Each interclasses-of-service, Primary and Secondary, which can be defiflexibility, Coral allows switching between the Primary and Scan be utilized at a time. When the telephone is in check-out system-wide defined COS and the user is denied this feature Switchover” on page 45).

O Trunk Number(Incoming)

The number that is dialed by an outside telephone user from Central Office) in order to call into the Coral for an internal stelephone directory).

A p p e n d i x A - G l o s s a r


on' is stored. Programming the t is field or remotely modifiable.

ant digits by pressing the number on tination. Dial also means pressing a

rerecorded announcements into the transfer messages, or advertisements.

a defined key. DSS can also be used is can be done by pressing the med stations.

efore having access to an outside outside line without dialing the #" on the display. After dialing the ended number.

ailable for use.

), you will receive a reorder tone or ion, as defined in your system.

prietary telephones.

o n t . )

ary (cont.) A-2

Database The memory in which the 'flexible database system informatidatabase is usually carried out during installation, however, i

Dial For the purpose of this guide “Dial” means entering the relevthe DIAL PAD that operates a feature or sends a call to a deskey programmed with the feature or destination (DSS).

Digitized VoiceMessage System

(DVMS)

DVMS is the utility that provides the means for embedding psystem. Recorded messages can be informative, for example:

Direct StationSelection (DSS)

Permits you to make or transfer a call to an extension by usingon all accessible system ports. Instead of dialing a number thprogrammed key. Also provides busy lamp field for program

Forced AccountCode

A feature that forces the station user to dial an account code bline. A display equipped FlexSet user attempting to access anaccount code will receive the message "ENTER ACCOUNT account code, the user will be able to continue dialing the int

Idle A station or extension that is not ringing or busy, therefore av

Intercept If you misdial or dial an unauthorized code (restricted to youwill be routed directly to the attendant/operator/master extens

FlexSet This is the general term used to describe the FlexSet type pro

A p p e n d i x A - G l o s s a r y ( c


ffect as pressing a preprogrammed akerphone facility. Off-hook ate a feature.

station is defined as a member of a act as if it is a multiline instrument.

veral loop keys are in use the station

s are in use the station will act as if it

effect as pressing the SPKR key.

Out access to a trunk or trunk group.

ystem.

the following: providing an external power supply

on.

busy or that does not answer, or that determined time-out period.

o n t . )

ary (cont.) A-3

Off-Hook Lifting the telephone handset from its cradle - has the same eLOOP, LINE or SPKR key, but automatically inhibits the Speprovides the dial tone, which then enables you to dial or activ

Line The line key is used for making and receiving calls when theboss group. When several line keys are in use the station will

Loop The loop key is used for making and receiving calls. When sewill act as if it is a multiline instrument.

Loop OriginatingOnly

This key is used only for making calls. When several loop keyis a multiline instrument.

On-Hook Replacing the telephone handset on its cradle - has the same

side Line AccessCode

A series of digits that must be dialed or keyed in order to gain

Port Provides access to a device, station or trunk from within the s

PEX Peripheral Expansion Module for FlexSet 280 series, enablesAdditional distance between FlexSet and the main cabinet, byinput, Connecting up to three FlexSet 40B units, Additional listen only headset/handset/tape recorder connecti

Recall-Automatic The call that you have transferred to another extension that isyou have put on ‘hold’, which has returned to you after a pre



arious libraries, for example, Private feature your FlexSet must be essing the key; downward

phone (formerly called IST).

d it performs many activities dealing

n function, such as ACD/UCD group ACD/UCD groups and/or Boss

tore a frequently used number and ssing the single key. Speed keys can

ic function. If the function is not exchange equipment freed for other

o n t . )

ary (cont.) A-4

Scroll This feature enables you to display and check the contents of vSpeed-Calling, Reminder Calls, etc. In order to use the scrollequipped with a display. Upward scrolling is performed by prscrolling is performed by pressing the key.

SLT Single Line Telephone - This is the standard off-the-shelf tele

Station/Extension Each Coral internal telephone is called a station/extension anwith input and output along the communications system.

Station Group A number of stations linked together (members) for a commoor Boss group. A station can be defined as a member of manygroups.

Speed Key This is a programmable key that allows you to permanently sthen make a call or transfer a call to another telephone by prebe programmed for both external and internal calls.

Time-Out A predetermined period of time allowed to complete a specifcompleted, for example dialing, the caller is dropped and theusers. See also ”Recall-Automatic” on page A-3.



the XFER (Transfer) key. XFER es you to either transfer the call, or rovides one of the following: music, wide. If your Coral is connected to f the XFER key. The XFER key is flash on trunks. In some systems, if carried out by dialing ‘1’ instead of

utomatically when you dial a number

t the customer’s location.

outgoing function.

Trun r in order to gain access to a specific

FlexSets, each having up to three onsole” on page 179.

ion account code before accessing an sence of the account code. If the code ling is allowed. Except for

o n t . )

ary (cont.) A-5

Transfer/Xfer While engaged on a call you can initiate a feature by pressingprovides you with a special distinctive dial tone, which enablactivate a feature. XFER puts the second party on Hold and preorder tone, busy tone or no sound at all, as defined system-another PABX you may have to use the FLASH key instead oused for local Coral features, while the FLASH key is used toyou are not connected to a DTMF destination, transfer can bepressing the XFER key. In some systems transfer is applied a(see also ”Auto transfer” on page A-1).

Trunk An outside line from the telephone company that terminates a

Trunk Group A number of trunks linked together (members) for a common

k Number (Coral) The access code number that is dialed or keyed by station useoutside line.

Turret Console A single telephone position comprised of two soft-connectedFlexSet 40B expansion modules attached. See also ”Turret C

Verified ForcedAccount Code

(VFAC)

A feature that forces the station user to dial a secret authorizatoutside line. Before dialing is allowed, VFAC verifies the preis not present, dialing is blocked. When the code is found, diaverification, VFAC is the same as Forced Account Code.


Tones FlexSet 120/280 User Guide

tus of calls and features. While using ferent locations as each system is d, instead their general use is rious features and listen to the

B rd party has broken into, or is leaving

third party is listening (not used in

Bus busy.

icating that another call is waiting to

C a feature (for example Camp-On, or

B-1

Tones are audible signals of various frequencies that give information about the stathe Coral system, many different tones will be heard. These tones may vary for difcustomized during installation. Therefore, the sounds of the tones are not describediscussed below. In order to familiarize yourself with these tones, try accessing varesultant tone signals.The most frequently heard tones are:

reak-In/Break-OutTone

A warning tone received by a station user indicating that a thi(breaking out), an existing conversation.

Break-In WarningTone

Tone heard during the entire break-in period. Indicates that a North America).

y (Engaged) Tone When the destination you have dialed (extension or trunk) is

Call Waiting Tone Tone heard while engaged on a call or activating a feature indbe answered.

onfirmation Tone Tone heard when you have successfully accessed or activatedCall Forward).

A p p e n d i x B - To n e s


Dis es are in use at your telephone, for eceive calls, with either Call Forward eard between patterns of digits when

hen the following features are rd when the handset is lifted:

speakerphone (SPKR) key.

umber on the dial pad.

ature, or you have misdialed, etc., or:

orm on-hook and call later

.

r call is waiting to be answered.

n t . )

(cont.) B-2

tinctive Dial Tone(DDT)

The Distinctive Dial Tone (DDT) indicates that certain featurexample, when you have programmed your telephone not to rAll, or Do Not Disturb, and you lift the handset. DDT is also hdialing certain features, for example, Account Code feature. Wapplied at your telephone, the distinctive dial tone will be hea

• Call Forward All• Do Not Disturb• Messages Waiting• Secondary COS

Inside Dial Tone After off-hooking (lifting your handset from idle) or pressing

Key Click When defined for the FlexSet, a tone heard when pressing a n

Outside Dial Tone When connected to an external (trunk) line.

Reorder Tone A tone you will receive if you have tried to access a denied fe

• You have stayed off-hook too long before dialing• The station you have called has not answered in time. Perf• The station you have called is in Do Not Disturb status

Ringback Tone A tone heard when the destination you have dialed is ringing

Second RingbackTone

Indicates that the destination you have dialed is busy, and you

A p p e n d i x B - To n e s ( c o


ined through Ring Adjustment (see g calls ring twice as fast as internal

kerphone mode.

s a message waiting for you.

signated as VIP. Enables you to

V

W t a third party wants to break into the es not hear the tone.

a handset, the ringing tone is heard in

n t . )

(cont.) B-3

RingingInternal/External

Internal ring (also for network calls) characteristics are determ”Ring Adjustment” on page 153). However, external incomincalls, thereby giving an indication as to the calling source.

Speaker Tone Indicates that the second conversing party's FlexSet is in spea

Stutter A tone heard when the handset is lifted indicating that there i

Tick Tone A tone indicating that you may continue dialing.

VIP Tone A warbling tone heard when receving a call from a station deidentify an incoming call as a high priority call.

oice Paging Tone A warbling tone when using the paging facility.

hisper Page Tone A tone heard while engaged in a conversation, indicating thaconversation with a whisper. The second conversing party do

Zip Tone For FlexSet 280D-Z only. When using the headset instead of the earpiece.

A p p e n d i x B - To n e s ( c o

LED Indications C-1 FlexSet 120/280 User Guide

LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated (steady on) or is pending further commands or needs additional information (flashing). The LED indications usually go hand-in-hand with various messages when equipped with a display. When no display is installed the LED state becomes the message.

Off Indicates that the feature is inactive or the DSS destination is idle.

WINK A signal that flashes at a fast rate of 120 pulses per minute (400/100mS). Typicallyindicates that a call is on hold or park, normally the telephone does not ring.

FLASHING A signal that flashes at a slow rate of 60 pulses per minute (800/200mS). Typically indicates that a call is pending, in most cases the station will also ring.

STEADY ON Indicates that a feature programmed on that key is active. When defined as DSS, indicates that the port designated by this key is in use. When defined as a loop, line or speaker indicates that a call is in progress.

MESSAGE LAMP Dedicated LED for message waiting indication. The message lamp may be enabled or disabled system-wide. The lamp does not interfere with a programmed MSG key.

Note: In special cases the key may operate differently. See the relevant feature for explanations of various messages that can appear.

A p p e n d i x C - L E D I n d i c a t i o n s

ISDN FlexSet 120/280 User Guide

Ca ACTION

0

1 mber and call again*

2 stem manager

3 stem manager

4

5

6 stem manager

7 *

8

9

1

1

1 *

u m b e r s

Cause Numbers D-1

use # CODE MEANING

valid cause code not yet received

unallocated (unassigned) number check nu

no route to specified transit network notify sy

no route to destination notify sy

send special information tone

misdialed trunk prefix

channel unacceptable notify sy

call awarded and being delivered in an established channel no action

prefix 0 dialed but not allowed

prefix 1 dialed but not allowed

0 prefix 1 dialed but not required

1 more digits received than allowed

6 normal clearing (message displayed as text) no action

*If the message returns frequently notify system manager

A p p e n d i x D - I S D N C a u s e Nl


1

1

1

2


2

2

2

2

2


2 stem manager

3

Ca ACTION

e r s ( c o n t . )

Cause Numbers (cont.) D-2

7 user busy (message displayed as text) call later

8 no user responding call later

9 no answer from user (user alerted) call later

1 call rejected call later

2 number changed check nu

3 reverse charging rejected

4 call suspended

5 call resumed

6 non-selecting user clearing

7 destination out of order call later

8 invalid format (address incomplete) check nu

9 facility rejected notify sy

0 response to status inquiry


use # CODE MEANING

A p p e n d i x D - I S D N C a u s e N u m b


3 *

3

3 *

3

3

3 call later

3

4

4 *

4

4 *

4 stem manager

4

4

Ca ACTION

e r s ( c o n t . )


1 normal unspecified no action

3 circuit out of order

4 no circuit/channel available call later

5 destination unattainable

7 degraded service

8 network out of order wait and

9 transit delay range cannot be achieved

0 throughput range cannot be achieved

1 temporary failure call later

2 switching equipment congestion call later

3 access information discarded no action

4 requested circuit/channel not available notify sy

5 preempted

6 precedence call blocked


use # CODE MEANING



4 stem manager

4 stem manager

5 stem manager

5

5

5

5

5

5

5 stem manager

5

6 stem manager

6 stination is correct, try again from compatible terminal, notify system is message returns

6 stem manager

Ca ACTION

e r s ( c o n t . )


7 resource unavailable, unspecified notify sy

9 quality of service not available notify sy

0 requested facility not subscribed notify sy

1 reverse charging not allowed

2 outgoing calls barred

3 outgoing calls barred within GUG

4 incoming calls barred

5 incoming calls barred within GUG

6 call waiting not subscribed

7 bearer capability not authorized notify sy

8 bearer capability not presently available call later

3 service or option not available, unspecified notify sy

5 bearer capability not implemented check dedifferent manager

6 channel type not implemented notify sy

use # CODE MEANING



6

6

6 stem manager

7 stem manager

7 stem manager

8 stem manager

8

8 *

8 *

8 *

8 *

8

8 stination is correct, try again from compatible terminal, notify system if message returns

Ca ACTION

e r s ( c o n t . )


7 transit network selection not implemented

8 message not implemented

9 requested facility not implemented notify sy

0 only restricted digital information bearer capability is available notify sy

9 service or option not implemented, unspecified notify sy

1 invalid call reference value notify sy

2 channel does not exist

3 a suspended call exists, but this call identity does not no action

4 call identity in use no action

5 no call suspended no action

6 call having the requested call identity has been cleared no action

7 called user not member of GUG

8 incompatible destination check dedifferent manager


use # CODE MEANING



8

9

9 stem manager

9

9 stem manager

9 stem manager

9 stem manager

9 stem manager

9 stem manager

Ca ACTION

e r s ( c o n t . )


9 non existent abbreviated address

0 destination address missing, and direct call not subscribed

1 invalid transit network selection (national use) notify sy

2 invalid facility parameter

3 mandatory information element is missing notify sy

5 invalid message, unspecified notify sy

7 message type non-existent or not implemented notify sy

8 message not compatible with call state or messages type non-existent or not implemented

notify sy

9 information element non-existent or not implemented notify sy

use # CODE MEANING


Visit us at our website http://www.tadirantele.comEmail: [email protected]

Co ra l F l ex S e t 2 8 0 , 2 8 0 D , 2 8 0 D-Z , 120 , 120D and 120L

Us e r G u i d e

5 t h Ed i t i o n 2 0 0 4 ( u p d a t e 2 8 - Oc t -2007 )

Tadiran TelecomBusiness Systems Ltd.

International HeadquartersTadiran Telecom Business Systems Ltd.18 Hasivim Street P.O.Box 7607Petach Tikva 49170 IsraelTel. +972-3-9262000, Fax. +972-3-9262310

USA HeadquartersTadiran Telecom, Inc.4 Tri Harbor CourtPort Washington, NY 11050Tel. +1-516-632-7200, Fax. +1-516-632-7210

TM

flexset 280,280d,280d-z,120,120d and 120l user guide (version

Documents