flexible path engagement update - cps energy...oct 28, 2019 · cps energy community engagement...
TRANSCRIPT
FLEXIBLE PATH ENGAGEMENT UPDATE
October 28, 2019
In fo rmat iona l Update
PRESENTED BY :Jonathan Tijerina
Sr. Director, Corporate Communications, Marketing & Smart City Outreach
• PROVIDE UPDATE ON COMMUNITY ENGAGEMENT PROCESS
• PROVIDE OVERVIEW OF ENGAGEMENT EFFORTS & SURVEY RESULTS
• DISCUSS NEXT STEPS
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OBJECTIVES & TAKEAWAYS
• FLEXPOWER BUNDLE & FLEXSTEPANNOUNCEMENTS
• COMMUNITY ENGAGEMENT UPDATE
• FLEXPOWER BUNDLE & FLEXSTEP SURVEY RESULTS
• ADDITIONAL TYPE OF SURVEYS AND CUSTOMER TOUCHPOINTS
• NEXT STEPS & LOOK AHEAD
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AGENDA
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These events allow us to hear from our community & our partners to help us plan for the future.
LISTENING TO OUR COMMUNITYCOMMUNITY INPUT INFORMS OUR PATH
CPS Energy Community Engagement team member speaking to a customer at a May 2019 People FirstCommunity Fair.
CPS Energy President & CEO Paula Gold-Williams speaking with former Department of Energy Secretary, Professor Ernie Moniz, about our Flexible Path.
CPS Energy Board of Trustees at one of our Public Input Sessions.
FLEXPOWER BUNDLE & FLEXSTEP OUTREACH LAUNCHED
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We offered two short surveys that asked customers to rank security, safety, resiliency, reliability, environmental
responsibility, and affordability in order of importance.
CPS Energy
President & CEO
Launches Community
Input on the New
“Power Bundleflex”
CPS Energy NEWSROOM, July 10, 2019
CPS Energy Announces
A Second Public Input
Period on Next
Generation of Energy
Management – FlexSTEP
CPS Energy NEWSROOM, July 29, 2019
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WE HAVE A BALANCED APPROACHTHESE CONSIDERATIONS ARE IMPORTANT
As we work through our Flexible Path, we will ensure that we address every strategy through these pillars.
SECURITY
CUSTOMER AFFORDABILITY
RELIABILITY ENVIRONMENTALRESPONSIBILITY
RESILIENCY SAFETY
FLEXPOWER BUNDLE & FLEXSTEPPARTNER ENGAGEMENT OVERVIEW
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Since August, we have:• Given 24 formal presentations • Hosted 7 People First Community Fairs• Initiated 2 Surveys• Had Over 3,000 people participate
CPS Energy President & CEO Paula Gold-Williams speaking at San Antonio Manufacturers Association (SAMA) membership luncheon.
FLEXPOWER BUNDLE & FLEXSTEP PRESENTATIONS
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We presented to diverse organizations which include both customers and businesses alike. Presentations have been well-received, with
our environmental stakeholders providing the most feedback.
FLEXPOWER BUNDLE OVERVIEW
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• 962 Survey Participants answered at least 1 question of the survey
• Energy Considerations Ranked by Importance1. Affordability2. Energy Reliability3. Environmental Responsibility4. Safety 5. Security6. Energy Resilience
FLEXPOWER BUNDLE SURVEY
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Of the 948 respondents, 52% ranked “Affordability” as their most important energy consideration.
FLEXPOWER BUNDLE SURVEY
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While customers are overwhelmingly aware of our energy rebates as the #1 program we offer, they did not recognize the name STEP as the broad energy
efficiency & conservation program.
FLEXSTEP SURVEY OVERVIEW
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• 697 Survey Participants answered at least 1 question of the survey
• Energy Considerations Ranked by Importance 1. Affordability2. Environmental Responsibility3. Energy Reliability4. Energy Efficiency5. Safety 6. Security7. Energy Resilience
• Customers also overwhelmingly acknowledged Energy Rebates from an awareness perspective
Launched in 2009, we have
achieved our goal of saving 771MW,
while being under budget and earlier
than 2020.
FLEXSTEP SURVEY
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Participant22%
Did not Participate78%
STEP Participation
Participant Did not Participant
While there have been many offerings within STEP, most of the respondents have not participated in the program.
FLEXSTEP SURVEY
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Of the 600 respondents, 47% ranked “Affordability” as their most important energy consideration.
FLEXSTEP SURVEY
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26% of customers who identified themselves as STEP program participants, participated in our WiFi thermostat program.
FLEXSTEP SURVEY
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84% of customers were not aware that they are currently paying for our STEP program.
Yes, I was aware it was part of my monthly energy
bill.16%
No, I was not aware.
84%
Customers Awareness of STEP Funding
Yes, I was aware it was part of my monthly energy bill. No, I was not aware.
FLEXSTEP SURVEY
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46% of survey participants are willing to pay $1 - $5 more per month for Energy Efficiency & Conservation
programs & services.
This program has to blend in with others to ensure overall long term Customer Affordability.
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• Close online surveys, analyze & publish to our website
• Continue customer engagement opportunities
• Partner Engagement Speaking Events
• People First Community Fairs
• Focus Groups
• Polling
NEXT STEPS & LOOK AHEAD
Our stakeholders have clearly indicated that we need to continue & explore both the FlexPower Bundle & FlexSTEP
while keeping our community updated on our progress!
Thank You
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