flexible, measurable, assured: assurance 360
TRANSCRIPT
2015 Honeywell Users Group
Europe, Middle East and Africa
Flexible, Measurable, Assured: Assurance 360
Steve Linton, Honeywell
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AGENDA
Assurance 360 Overview
Market Dynamics
Elements of Assurance 360
Customer Overview
Online Reporting Dashboard
Q&A
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ASSURANCE 360
Traditional Offering
Support & Services
Assurance 360
Series of service offerings which
customers can purchase individually or as
part of a contract.
Outcome-based solutions ranging from
solutions that build competencies and
capabilities to solutions that are fully
executed by Honeywell
Uptime
Cyber Security
Preventative
Maintenance
Change Management
Performance Drivers
Contract or Pay per Call
Incident Driven
Solutions Available
Customer Discretion
Ad Hoc Engagement
Customer owned
Priority Response & Resolution
Guaranteed*
OS & AV Updated
Completely Managed
Roadmap & Implementation
Tracked and Guaranteed
Delivering Greater Value
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ASSURANCE 360 – WHAT IT IS
Traditional Services
• Series of service offerings
• Purchase individually or as
part of a contract.
• Defined offering or solution
Performa
• Customer specific, flexible
• Support and build
proficiencies and capabilities
w/in the customer’s
organization.
• Augment customer’s
capabilities
Optima
• Honeywell executed
flexible, outcome based
solution
• Delivering an optimized
production system
Sustaining Status Quo Co-Sourced Partner
Traditional Assurance 360
• Lower customer’s total cost of doing business
• Focuses resources
• Provides cost consistency
• Guarantees results
Outsourced Partner
Ad hoc Outcome Based Guaranteed, Outcome Based
Transactional Support Driven Results Driven
Lower Total Cost of Doing Business
Traditional Assurance 360
10-15%
Total Cost of Doing Business Saving
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CUSTOMER DYNAMICS
• Continuously improve
operations
• OPEX cost predictability
• Improve system stability
and quality
• Reduce total cost of
ownership
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SYSTEM SUPPORT CHALLENGES
Growth of Open
Technology
Ensure Strategy
Alignment
Reduce
Operating Costs
Minimize Risk and
Downtime
Changes in
Technology
Maintain
Knowledgeable Staff
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ASSURANCE 360
• Flexible, outcome-based service program
• Service to augment your workforce and
competencies
• Multi-year agreement
• Cost certainty and consistent system performance
• Objectives: ‒ minimize unplanned events
‒ resolve problems faster
‒ increase efficiency
‒ improve performance
‒ reduce total ownership costs
• Guarantee against Loss of View/Loss of Control
• Leverage automation for business benefit
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ASSURANCE 360
Priority Response
and Resolution
Incident
Reduction
Managed Cyber
Security
Proactive
Maintenance
Technology Roadmap
& Innovation Initiatives
Dedicated Performance
Manager with
Performance Drivers
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ASSURANCE 360
Priority Response and Resolution
• Incident calls receive priority response from GTAC.
• Incident calls and resolution times are tracked and
reported monthly against goals established based on
the site’s past experience.
• Financial incentives reinforce behavior (Optima).
Guaranteed Response Resolution Times
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ASSURANCE 360
Incident Reduction
• Leverage secure remote connectivity and advance
performance monitoring tools to address issues
before downtime occurs
• Critical incident resolution times are tracked and
reported monthly against goals established based on
the site’s past experience.
Incident Reduction and System Stability
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ASSURANCE 360
Cyber Security
• Assess system for vulnerabilities
• Deploy and track software patches and anti-virus
signature files
Defense against Viruses and Malware
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ASSURANCE 360
Proactive Maintenance
• Maintenance best practices and service request
tracking reduce resource needs and resolution time,
improving overall system availability.
• Advance performance monitoring tools for condition
based maintenance
• Ensures proper maintenance to reduce incidents and
secure performance
Proactive Maintenance Improving Uptime
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ASSURANCE 360
Contract Performance
• Metrics aligned to your goals
Dedicated Performance Manager
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ASSURANCE 360
What
We Deliver
Partner focused on improving
problem resolution times and
reducing total cost of ownership
Consistent system
performance and improved
system stability
Proactive system
management
Improved system use
and knowledge retention
Cost transparency and certainty Measurable outcomes
Cost Certainty with Consistent System Performance
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SUCCESSES
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Customer Success – Alcoa (Alumina)
Value
Time
Reduced
Costs
Maximize
Benefits
Design Install Optimize Life Cycle Support
Design
Accelerate Benefits
Sustain
Benefits
ContinuousImprovement
• Realized very significant business results through standardization and modernization of their control systems and extensive use of APC and other advanced solutions
• Improved reliability, sustained and improved operational benefits and contract renewal
With 8 Alumina refineries
across 6 countries, Alcoa was
struggling with reliability and
support consistency
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Customer Success – Marathon Petroleum
Marathon Petroleum
Corporation ranks as the
largest petroleum refiner in the
Midwest and the fourth largest
in the US.
• Needed a solution to manage open system dynamics
• Emphasized facility safety, automation control system availability, and plant operation profitability
• Improved system performance and increased system reliability
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Customer Success – GPI (Packaging)
Graphic Packaging is a
leading company in the design
and manufacturing of
packaging for commercial
products.
• Struggling with poor support on their QCS systems
• Needed a long term solution that delivered guaranteed results
• Starting to realize improvements to the production systems
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Customer Success – Sasol (Coal/Oil)
The largest synthetic fuel plant
globally uses coal liquefaction
to produce petroleum-like
synthetic crude oil from coal
• Struggling with obsolescence and premature failures due to corrosion.
• Needed continued plant safety and efficiency while upgrading
• Provide greater reliability with the flexibility to meet their needs
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Customer Success – Lundin (Oil & Gas)
Lundin Petroleum is the most
successful exploration
company in Norway
• Driving for a fully integrated operations focused on core capabilities
• Required partner to assume supplement core capabilities
• Enabled Lundin to focus capabilities and deliver improved results
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ASSURANCE 360
What
We Deliver
Partner focused on improving
problem resolution times and
reducing total cost of ownership
Consistent system
performance and improved
system stability
Proactive system
management
Improved system use
and knowledge retention
Cost transparency and certainty Measurable outcomes
Cost Certainty with Consistent System Performance
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