Published by Philips Consumer Lifestyle Printed in the Netherlands © Copyright Reserved Subject to modification

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Sonicare FlexCare Platinum

HX9110/02 – Japan Retail Low

HX9112/02 – All Countries Retail Low

HX9170/10 – Japan Retail High

HX9172/10 – All Countries Retail High

HX9182/04 – US, Canada, EU DP Low

HX9182/08 – Japan DP High

HX9182/10 – US, EU, UK, Canada DP High

HX9142/10 – US, EU, UK, Canada DP Trial

HX9142/08 – Japan DP Trial

HX9140 – Handle

HX6160/D – UV Sanitizer

SERVICE POLICY

Product will be serviced for 2 years after End of Life.

PRODUCT INFORMATION

Easy-start The Easy-start feature gently increases power over the first 14 brushings to ease into the Sonicare experience. The Easy-start feature only works in

the clean mode and at the High sensitivity setting.

This Sonicare model comes with the Easy-start feature deactivated. To activate the Easy-start feature, place the handle on the plugged-in charger

or sanitizer, press and hold the power on/off button for 2 seconds. You will hear 2 beeps to indicate that the Easy-start feature has been activated.

To deactivate the Easy-start feature, place the handle on the plugged-in charger or sanitizer, press and hold the power on/off button for 2 seconds.

You will hear 1 beep that indicates the Easy-start feature has been deactivated.

Quadpacer

The Quadpacer is an interval timer that has a short beep and pause to remind you to brush the 4 sections of your mouth. Depending on the brushing

mode you have selected, the Quadpacer beeps at different intervals during the brushing cycle. The Quadpacer works in all 3 modes and at all 3

sensitivity settings. Clean The ultimate in plaque removal (default mode).

White 2 minutes of whitening mode to remove surface stains and 30 seconds to brighten and polish your front teeth. Gum care: Combines Clean mode with an additional minute to gently stimulate and massage gums to improve gum health.

Charging It takes at least 24 hours to fully charge the battery. Charge for 24 hours before first use. The charge indicator flashes green when the power level

is 90% or higher. Yellow flashing indicates charge is at10% or less. The charger is designed to properly charge only one (1) handle at a time.

Cleaning Clean the Sonicare periodically. Wipe down and rinse the entire surface with a soft cloth and mild soap, if desired. Do not use sharp objects to

clean. Do not clean brush heads, handle UV sanitizer or travel charger in the dishwasher.

Philips Consumer Lifestyle

Service Manual

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Pressure Sensor This Sonicare model comes with the Pressure sensor feature activated. The Pressure Sensor works in all 3 modes and at all 3 sensitivity settings.

SAFETY INFORMATION To reduce the risk of burns, electrocution, fire or physical injury:

- Do Not use attachments other than those recommended by the manufacturer.

- Do Not plug the charger into an outlet with a voltage other than specified on the bottom of the charger. This product is designed to operate

within a range of 100 to 240 volts. Voltage converters do not warrant voltage compatibility.

- Never force the plug into an outlet; if the plug does not easily fit into the outlet, discontinue use.

- Discontinue use if the product appears damaged in any way (brush head, handle, charger).

- Do Not reach for a charger or sanitizer that has fallen into water. Unplug immediately.

- Keep the cord away from heated surfaces.

- Do Not use the charger outdoors.

- This product contains no user-serviceable parts. Refer to “Warranty and Service” if the appliance no longer works properly or needs repair.

- Use this appliance only for its intended use as described in this document or as recommended by your dental professional.

- This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of

experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person

responsible for their safety.

- Children should be supervised to ensure that they do not play with the appliance.

- Sonicare is a personal care device and is not intended for use on multiple patients in a dental office or institution.

MEDICAL WARNINGS

- Consult your dental professional before you use this product if you have had oral or gum surgery in the previous 2 months.

- Contact your dental professional if excessive bleeding occurs after using this product or bleeding continues to occur after 1 week of use.

- Discontinue use of this product and contact a physician/dentist if discomfort or pain is experienced.

- This product complies with the safety standards for electromagnetic devices. If you have a pacemaker or other implanted device, contact

your physician or the device manufacturer prior to use.

- Consult your physician if you have other medical concerns.

Electromagnetic fields (EMF)

This Philips product has been tested and is compliant with safety standards for electromagnetic devices. If handled properly and according to the

instructions in this user manual, the product is safe to use.

REPAIR INSTRUCTIONS

UV light bulb

Replacement UV Bulbs are available through your Sonicare Consumer Care Center in North America by calling 1-800-682-7664. Outside North

America please contact your local Philips Consumer Care Center.

Handle

Philips warrants its products for two years after the date of purchase. Defects due to faulty materials and workmanship will be repaired or replaced

at Philips expense provided that convincing proof of purchase in the qualifying period is provided. Contact your Consumer Care Center if a

warranty replacement is needed.

Brush Head

Replace Sonicare brush heads every 3 months to achieve optimal results. Only use genuine Philips Sonicare replacement brush heads.

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TECHNICAL INFORMATION

FlexCare Platinum Electrical Ratings

Battery Type: Lithium-Polymer rechargeable

Voltage: 3.7 VDC

Capacity: 640 mAh

Power consumption: 2.0 W

Travel Charger Electrical Ratings: This charger is not compatible with Sonicare DiamondClean Operating Voltage: 100 – 240 V~

Operating Frequency: 50 / 60 Hz

Power Consumption: 0.4-1.4 W OR 0.4-1.0W

UV Sanitizer Electrical Ratings. Note: This charger is not compatible with Sonicare DiamondClean

Operating Voltage: 100 – 240V~

Operating Frequency: 50 / 60 Hz

Power Consumption: 0.5 – 0.75 W (Charge mode only), 5.5 – 6.0W (UV & Charge Mode)

ENVIRONMENT

- The rechargeable battery inside your Sonicare cannot be replaced, but can be removed for recycling or proper disposal. Refer to the

instructions below for battery removal.

- Do not throw away the appliance or UV light bulb (bulb contains mercury) with the normal household waste at the end of its life, but hand

it in at an official collection point for recycling. This will help preserve the environment.

- If you have any recycling questions, contact your local waste management office.

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To separate the batteries from the housing case:

To remove the rechargeable battery, you need a flat-head (standard) screwdriver. Observe basic safety precautions when you follow the procedure

outlined below. Be sure to protect your eyes, hands, fingers and the surface on which you work.

1

1. To deplete the rechargeable battery of any charge,

remove the handle from the charger, turn on the

Sonicare and let it run until it stops. Repeat this step

until you can no longer switch on the Sonicare.

2. Insert a flathead (standard) screwdriver into the slot

located at the bottom of the handle. Turn the

screwdriver counterclockwise to release the bottom cap

3. Place the handle on a solid surface with the buttons

facing up and lightly tap the housing one inch from the

bottom edge with a hammer.

4. Hold the handle upside down and push down on the

shaft to release the internal components of the handle.

5. Insert the screwdriver under the circuit board, next to

the battery connections, and twist to break the

connections. Remove the circuit board and pry the

battery from the plastic carrier.

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Exploded View

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Service Manual EarlyBird

Pos Service Code Description Comments

4235 090 03721 HANDLE+BH - US, CAN

4235 090 03731 HANDLE+BH - UK, EU

4235 090 04441 HANDLE+BH - JAPAN

4235 090 04451 HANDLE+BH - CHINA

4235 090 03741 HANDLE+BH - ROA

4235 090 04001 UV SANITIZER - US, CAN

4235 090 04021 UV SANITIZER - UK

4235 090 04031 UV SANITIZER - EU

4235 090 04321 UV SANITIZER - CHINA

4235 090 04171 UV SANITIZER - YOSHIDA

4235 090 04161 UV SANITIZER - KOIZUMI

4235 090 04221 UV BULB - US, CAN

4235 090 01561 UV BULB - ROW

4 4235 090 04291 UV BULB GUARD - AOW

5 4235 090 04241 UV DRIP SHIELD - AOW

4235 090 03761 TRAVEL CHARGER - US, CAN

4235 090 03781 TRAVEL CHARGER - UK

4235 090 03771 TRAVEL CHARGER - EU

4235 090 03961 TRAVEL CHARGER - KOIZUMI

4235 090 03971 TRAVEL CHARGER - YOSHIDA

7 4235 090 04281 DECO COVER - AOW

8 4235 090 04271 TRAVEL CASE - AOW

6

Available as a Service part. Warranty claims should be

routed to Call Centers.

EarlyBird (HX9110, HX9112,HX9141, HX9142, HX9170, HX9172, HX9181, HX9182)

1

Not available as a Service Part. Only available as warranty.

Handle warranty claims must be routed to Call Centers for

replacement.

2

3