The New World of Work The Microsoft Experience

THE MICROSOFT IT Environment

180K+ Windows 7 clients

700K+ SharePoint Sites on 2010

Windows Domains and Infrastructure Services all running Windows Server 2008 R2

SAP single instance on SQL Server 2008 R2 CTP

4 production data centers

7K production servers

100+ countries

29K sq ft wireless coverage

300K System Center managed computers

950K devices

180K end users

50+% of users use OCS for their phone

1000+ applications

FIRST AND BEST CUSTOMER ENTERPRISE INFRASTRUCTURE

www.microsoft.com

World’s largest corporate website

1.7B hits per day

750K concurrent

300 GB per second

Filter 20M spam per day

2M remote connections per month

HIGH SCALE PROCESSES

www.mashable.com

4

Pack-Mules

The New World of Work

Clo

ud

Mobile Static

Loca

l

Cloud-Gazers

Hermits

The Old World of Work

• People who come to work, to work alone. Doors closed?

• These people may consider that attending meetings checks the collaboration box.

• Their ‘stuff’ is stored in their cave and is theirs alone.

• People who spend much of their work time on the move.

• These people spend a lot of their time meeting others and interacting.

• They carry everything they might need to do their job, with them. How heavy is your laptop bag?

• People who have roles that keep them at their desk most of the day.

• They have virtual collaboration options that open the world to them.

• Their stuff is stored in the cloud and shared with others.

• People who can work anywhere, anytime.

• These people will have the freedom to collaborate without boundaries.

• They carry only the device(s) they want, to access their stuff in the cloud.

Nomads

Technology

Environment

Customers

Employees Leadership

Management

Environment • Actively deploying Social Computing to

cultivate collaboration & embracing social media in our workplace

• Establish Microsoft to be a role model for supporting Environmental Sustainability

For our Customers & Partners • Microsoft to anchor broad ‘live

showcase’ workplaces for customers & partners

• Microsoft enable innovation in customers and partners

Technology • Supporting consumerization of IT

through personalized client experience • Evolve IT services by provisioning next

generation IT technology and infrastructure

For our Employees • Enable users’ connection to their ‘stuff’

all the time from any device • Cultivating nomadic work culture by

offering nomad readiness pack

Management • Update organization policy to support

mobility and broadband • Develop new ‘out of sight’ management

practice and train our managers

Leadership • Leaders champion New World of Work

rather than sponsor • Build cross-workplace services council

among HR, IT, Finance, RE&F & Procurement

Cost

Productivity

34%

23%

improvement in

impression on customers

overall workplace

satisfaction has improved by

10%

15%

productivity * has improved by

3%

13%

New World of Work performance vs legacy sites

improvement in

informal collaboration

improvement in

privacy +

concentration

improvement in

formal

collaboration

Productivity • Overall employee productivity

improvement (US$ 338/mth per employee)

• Employee satisfaction higher

Financial • NWoW SMSG solution’s enables average P&L

reduction by 14% over 5 year ’s

• Allows portfolio efficiency Product Alignment • Enables showcasing of the Microsoft

platform & technologies • Schiphol directly attributed increased revenue

to changes in the workplace

Environmental • Reduces CO2 emissions

• Give’s attention to human factors like

access to daylight and nature

6

Einstein

Employee: Activity-based Work Environment

Teaming:

Encourages collaborative work

Workplace:

Transparent, open and accessible

Remote:

Secure & seamless access

Enabling New World of Work thru Microsoft Platform & Technologies

Client

(Laptop with Lync Voice & Headset)

Windows 7, Bitlocker & TPM, Office 2010, Windows Phone, Windows Slate

with TPM (in progress)

Dedicated Cloud

Lync (UC), Sharepoint Portal, Workspace, Office 365 & Web

App, Office Talk, Mingle

Foundation

Windows Server 2008 R2, Identity Management, Self-

Enrolment PKI, Secure Wireless LAN

Windows Network Policy & Access Services

Built to last

Built to Change

Development

Tools

Windows

Technology Anywhere & Seamless Access (self provisioning) – Windows 7, Direct Access & TPM, SCCM

Productivity Tools – Office, Sharepoint, Exchange, Lync Meeting, Lync Unified Communications

Reducing Cost – Cloud-based Office 365, Windows Azure

Collaborations across HR, IT, Real Estate & Procurement

Workplace Strategic Alignment

Smart IT & Real Estate Portfolio Management

Remote Worker Policy & Benefits

New Broadband & Mobility Solutions

Managers’ Remote Management Training