FLEET COMPLETECORPORATE OVERVIEW

About Complete Innovations

• Founded in 1998, Complete Innovations

is a leading global provider of mission

critical fleet, asset and mobile

workforce management solutions

• Complete Innovations has provided

dispatching, fleet tracking and mobile

resource management solutions to

over 5,500 companies worldwide

• One of the fastest growing companies

in North America – Profit200 & Deloitte

Fast500

• Based in Markham, Ontario, Canada

Successful Partnership with TELUS

• Over the 10 year+ partnership, we have signed up over 50,000 subscribers

• Working with Complete Innovations, TELUS has become a national leader in fleet

management and mobile workforce solutions

• Our products are exclusive to TELUS; we do NOT deal with any of the other wireless

carriers in Canada

Fleet Complete Platform

Fleet Complete PC Application

MGS100, MGS200 or MGS500

AT1000

Handset Solutions: iPhone, Android, Blackberry

All 3 Fleet Complete solutions can be tracked and managed from:

• .NET PC App

• Browser + Mobile Browser (HTML5) App

• iPad AppC

GPS Technology Overview

Data CentreSecurity & Redundancy

GPS Satellite

Wireless Networks2G, 3G, 4G, LTE

Internet

OfficeFleet

Asset

Resource

Why Fleet Complete?

• A feature-rich software platform, that scales up to meet the needs of enterprise

customers and user-friendly enough for SMB customers.

• Bundled, no capital outlay solutions on one bill, exclusively offered through

TELUS.

• Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracking in one

platform accessible from a rich desktop app, web browser app, iOS app and Android

app.

• We are a mission-critical company that is focused on providing the best possible

customer service including free unlimited training and support.

Product Strengths

• High Loyalty

• Low customer churn rate, less than 1%

• Proven technology

• 10+ years in-market, owned and developed by Complete Innovations

• In-House R & D

• New features are often based on feedback from our large base of existing customers

• Reliable

• All customer data is stored in a TELUS Data Center

• 3 year warranty on Fleet Tracker hardware

• 1 year warranty on Asset Tracker hardware

Application Access Anywhere

• .NET software application for your PC - FREE

• Web Interface (IE9, Safari, Firefox) - FREE

• Mobile application (Android/iPhone/iPad) - FREE

• Permits search of location or vehicle from a single search bar and centres map on device

• Located device user on the map so they can logout and see closest worker to them

• Perform a trip replay (pc only) of any day including speed/speed limit, poi notifications, etc

• Further development to be released monthly to include POI creation, rule editing, asset editing

• Get the app at

Patchmap Maps Layers

• Patchmaps is a 3rd party mapping provider that has the best OIL/GAS lease road

mapping to offer in Western Canada.

• Typically added to either a desktop or a GARMIN GPS with an SD card. (purchased

through cellular dealers)

• Now available to all Fleet Complete customers upon request at no charge.

Without Patchmaps

With Patchmaps

Rapid customer growth

• Subscriber Count continues to grow

• Adding over 1,000 subscribers per month

• Less then 1% churn rate

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2006 2007 2008 2009 2010 2011 2012

In-House Professional Services

Our Professional Services team has the expertise and

resources to enhance The Fleet Complete platform,

integrate it with it customer systems, and even build

new components to compliment our products

• The team provides:

• Custom reports development Systems integration with other

back-office systems

• Custom mobile applications to accommodate specific business

requirements related to the mobile workforce

• Core product customizations and enhancements to

accommodate any business requirements (Enterprise

customers only)

Competitive Advantages

• Developed by Complete Innovations

• Scalable solution

• Exclusive national partnership with TELUS

• Many large customers that are referable

• Fleet Complete is a platform – track

vehicles, assets and resources

• Many competitors can only track vehicles

• Complete Innovations has been in business

for over 12 years

• Complete Innovations reinvests into

technology

• Professional Services

• Integrated billing with TELUS

• After sales support (in-house dedicated

training and customer support team)

• Many of our competitors are small in

size, and resellers of technology

• Award-winning technology

Fleet Complete Target Markets

• Fleet Tracker Opportunities

• Courier

• Parts Delivery

• Office Supplies / Furniture / Food & Beverage

Delivery

• Armored Vehicles

• Passenger (Limo, Patient Transfer)

• Environmental Services

• Waste Management

• Tow-Trucks

• HVAC

• Plumbers

• Electricians

• Technicians

• Asset Tracker Opportunities

• Landscape

• Property Management

• Restoration & Repair

• Construction

 

• Action Tracker

• Long-haul Transportation

• Oil & Gas

• Delivery

• Courier

• Technicians / Electricians

Fast Facts

• Fuel is the #1 operating cost of most companies with fleets

• Every 10 km/hr over 100 km/hr decreases fuel economy by 10%

• Average truck uses ~1L of fuel for every 15 minutes of idling

• Harsh braking and rapid acceleration reduce fuel economy by 33% on highways and 5% in the city

• Driver behavior has a huge impact on fleet operating costs

• Speeding tickets & accidents can result in an increase in insurance rates

• Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per year per vehicle

• Maintenance is 5% of a vehicle’s total cost of ownership

• Poorly-running engines can use 10-20% more fuel

• Keeping tires properly inflated can improve fuel efficiency by as much as 19%

• Efficient fleet utilization is key to ROI

• Using fleet management, companies can reduce labour costs by 8%

• Eliminate unauthorized use of fleet vehicles

Key Benefits

SAVE FUEL: Eliminate unnecessary miles driven by

optimizing service routes.

REDUCE SPEEDING: Speeding increases fuel

consumption and risk. Eliminate unsafe driving and

prolong your fleet’s vehicle health.

REDUCE IDLING: Idling wastes fuel. Monitor idling

and reduce excessive idling by your drivers.

IMPROVE MAINTENANCE: Increase your gas

mileage. Your vehicles deliver their best mileage

when they operate in peak condition.

GET ALERTED: Know what’s happening as it

happens. Fleet Tracker supports a variety of pre-set

activity alerts, and archives driver activity for 1 year.

Adobe Acrobat Document

WATCH YOUR ENTIRE FLEET: Seeing is believing.

Monitor driver behavior and control how they use your

fleet.

PREVENT UNAUTHORIZED USE: Tracking helps to

eliminate this problem at the source. Save money and

eliminate false accusations.

DECREASE YOUR LABOR COSTS: Time is money.

Get accurate records of driver hours and eliminate

manual time-sheets.

IMPROVE YOUR PRODUCTIVITY: Optimize routing.

Dispatchers can recommend the best routes to avoid

traffic on the way to the next job.

ENHANCE CUSTOMER SERVICE: Fleet visibility

makes servicing customers easier. Know who to send,

where they are, and when they will arrive.

Our customers

Customer Testimonials

Destiny Resources(TELUS Fleet Tracker)

Orderit.ca(TELUS Track and Dispatch)

Dynamex(TELUS Resource Tracker)

Case Study – Staples Canada

• Profile

• Market Leader in office supplies

• 300+ vehicles

• Challenges

• Manual processes based on paper forms and voice communication resulting in

significant information delays

• Increased chance for human error due to manual entry

• No real-time access to delivery status info

• No OS&D reporting (Overage, Shortage & Damages)

• No information on drivers status and location

• Difficult to handle new or urgent orders

Case Study – Staples Canada

• Solution

• Implemented handheld mobile devices for all drivers to automate dispatch and order management

• Smart barcode scanning for pickup and deliveries including digital POD signatures

• GPS tracking provides efficient dispatch operations

• Detailed efficiency and operational reporting

• Seamless integration with multiple Staples’ back-office systems

• Benefits     

• Improved customer satisfaction through online order status update

• Eliminated data entry errors

• Enabled route optimization through detailed in-field delivery data

• Better utilization of staff to support business

• Increased efficiency in fleet and operations

Case Study- Sobeys

• Profile

• 2nd largest food retailer in Canada

• 1,500 stores, 10 provinces, $16B in sales

• Eastern Fleet: 500 vehicles in Maritimes, QC and ON

• Challenges

• No visibility on actual time spent at each store for delivery and pickup

• Difficulty keeping track of the location and status of Sobeys fleet

• Unnecessary expenditures on leasing extra trailers due to a lack of status info

• Unable to monitor route compliance

Case Study- Sobeys

• Solution

• Implemented Fleet Complete on tractors to get real-time location information for their trucks

• Ability to keep track of driver, vehicle, route and associated trailer assigned to a job

• Integration with Sobeys’ existing back-office

• Custom fleet utilization reports

• Benefits           

• Accurate estimated arrival time and notifications allow stores to plan efficiently for impending

delivery/pickup

• Actual route data provides Sobeys the ability to analyze and further route optimization/planning

• Increased driver accountability

• Better visibility on available tractors and trailers after each driver’s shift

• Fuel economy

• Driver performance & monitoring

Case Study – MTQ Integration

• Profile

• Quebec Ministry of Transport (MTQ) is responsible for road maintenance in

Quebec

• Highway snow-removal contracts are tendered by the MTQ

• Challenges

• Bidders are required to provide real-time tracking information on vehicle locations

• The MTQ needs to be able to identify the roads where snow removal equipment is

in operation at all times.

Case Study – MTQ Integration

• Solution

• CI worked with the MTQ to enable live data feeds from Fleet Complete to the MTQ

• Feeds can easily be enabled for any customer upon request

• Once enabled, FC automatically supplies the tracking information for the customer’s fleet to the MTQ

• Benefits            

• FC is one of MTQ’s authorized tracking system vendors

• Any FC user automatically meets the MTQ requirements

• Solution is totally scalable from small to large fleets

• Current MTQ contractors

• Bourget

• Excavation Prévost

• 9117-6834 Quebec inc

Fleet Complete Software Demo

Fleet Tracker

• Key business benefits:

• Manage and monitor driver behavior

• Reduce fuel costs and vehicle life

• Reduce unauthorized vehicle use

• Optimize routing and fleet utilization

• Increase driver productivity

• Ideal for:

• Businesses with small, medium or large vehicle fleets

• Businesses looking to increase visibility on their fleet location

and activity

• Fleet owners who want to minimize fuel expenses and fleet

running costs

MGS100

• Features

• Built-in GPS antenna and back up battery

• Self-install capable OBD-II connection

• Supports 6-pin/9-pin cables

• Optional accessories include: Garmin integration

• Can be hardwired

• 3G HSPA Network

MGS200

• Features

• Hardwire installation

• External Antenna

• Built-in accelerometer

• 3G HSPA Network

• Optional sensors and accessories

include: Temperature sensor, Door sensor,

Driver ID, Emergency Button, PTO sensor

and Garmin Integration

MGS500 with optional Wi-Fi

• Features:

• Covert pro-install

• Built-in accelerometer for movement detection

• Variety of inputs for sensor readings

• Ethernet cable for internet connection

• Optional WiFi Adapter for wireless internet connection for up to 100 ft

• 3 year warranty

Fleet Tracker Device Family

FEATURESMGS100

SELF-INSTALL

MGS100/200

PRO-INSTALLMGS500

Installation Self-Installed Professional Professional

I/O inputs, ex Door Sensor No 4 inputs, 2 outputs 13 inputs, 4 outputs

Onboard Ethernet Port No No Yes

Wi-Fi Capable No No Yes

Vehicle ECM Integration No Yes Yes

Driver ID Support No Yes Yes

Temperature Sensor support No Yes Yes

Garmin Integration support Yes Yes Yes

PTO Integration support No Yes Yes

Over-The-Air Configuration Yes Yes Yes

Power Source OBD-II Hardwired Hardwired

Battery Back-up Yes Optional Optional

Fleet Tracking Bundle

• 12 month data hosting in a TELUS Tier 3 data centre

• 3 year warranty on modem

• Free basic installation in light duty vehicle (travel time extra)

• Unlimited software copies with no licensing fees

• Free Android or iPhone app for updates on vehicle positions while on the go

• Unlimited logins and security profiles

• Unlimited POI’s and Business rules

• Free Training via Webex

• Free Technical support

Garmin Integration

Garmin GPS navigation devices can be integrated

with Fleet Tracker to provide in-vehicle messaging,

dispatch and route navigation

• Features:

• Pre-Canned Responses/ Messages

• Two-Way Messaging

• Automatic navigation for dispatched activities

• Automatic job updates

• Driver ID Login

• Time-card reports

• Application:

• Couriers, Delivery Trucks, Landscaping Businesses,

Technicians, Electricians, Construction, Restoration

Driver ID Integration

Save time identifying drivers and individual road behaviors,

while keeping vehicles and assets safe with built-in security

features.

• Features:

• Unique Key Fobs

• Multiple Key Fobs per one vehicle

• Driver ID with buzzer

• Driver ID with starter disabling for protection against theft

• Time-card reports

• Application:

• Fleets with Multiple Drivers per Truck, Oil&Gas, Crew Transportation

vehicles, Transit vehicles, School buses

35

Emergency Button Integration

Fleet Tracker can be integrated with an optional Emergency

Button for increased driver safety in cases of emergency or

distress.

• Features:

• Covert installation

• In-app or email notification of emergency, accident or distress

• Application:

• Remote crews, Field workers, Lone workers, Oil&Gas, Emergency

Response Fleets

36

Power Take-off Sensor

Fleet Tracker can easily integrate with a Power Take-

Off connection and monitor accurate usage of the

power required for auxiliary equipment.

• Features:

• Time of ON and OFF status of the auxiliary equipment

• Accurate report on PTO usage to avoid under the table work

• Receive alerts when the equipment is used, ex. when snow

plow lowers the plow, the customer gets informed that their

street is being cleaned

• Application:

• Tow Trucks, Dump Trucks, Cranes, Excavators, Forklifts,

Liftgates, Snow Plows, Garbage Trucks

37

Temperature Sensor

Monitor and regulate climate control for

transportation of temperature-sensitive

products.

• Features:

• Measure temperature in F and C

• Transmits temperature status every 4 seconds

• Receive alerts for any unnatural spike in temperature

• Historic report of temperature throughout the

transportation period for quality assurance

• Application:

• Pharmaceutical and Medical Transportation Fleet,

Livestock transportation, Passenger and Public

Transport

38

Door Sensor

Monitor the times and duration of the open door status on

your vehicles.

• Features:

• Accurate usage time on door and hood activity for increased

preventative maintenance

• Duration of open door status for accurate monitoring of passenger

pick-up transportation stops

• Application:

• Public Transit, Bus, Taxi, Delivery Vehicles, Trailers

39

Ecm Integration

Monitor true odometer and fuel economy readings to stay

on top of your routine maintenance.

• Features:

• Accurate value of mileage and engine hours taken from the engine

control module

• Correct usage of fuel used by the engine

• Application:

• Public Transit, Bus industry, Passenger Transportation

Fleet Tracker Add-ons

Feature / Benefits Monthly Price for add-on feature

Up-front hardware / Installation Cost

WIFI Access point - The Industrial Wi-Fi Access Point is connected to a MGS500 Modem providing internet access to Wi-Fi enables devices.

0 $249.00 CDN (including install)

Engine Control Module (ECM) - Enables analysis of vehicle fuel consumption, fuel mileage, vehicle and driver behavior and diagnostic information including potential engine faults.

0 $289.00 CDN

Driver Identification - Enables dispatchers to identify which driver is operating each vehicle. In the event the vehicle is being operated by an unidentified driver the in-vehicle modem can send an alert to specified users and trigger an onboard buzzer.

0$135.00 CDN (first vehicle)

$110.00 CDN (each additional vehicle)

Garmin Connectivity – Enables two-way messaging and dispatch between a Garmin GPS and the .NET software client.

0 $98.00 CDN (including install)

Temperature Monitoring - Enables cargo temperature monitoring for transport of temperature sensitive goods.

0 $150-225 CDN (including install)

Asset Tracker

• Key business benefits:

• Locate and monitor equipment in the field using a single

web portal along with other company assets

• Ideal for:

• Businesses with large or expensive equipment that is

routinely left on job sites for weeks or months

• Businesses looking to track resources other than vehicles

or employees/handsets

AT1000

• Features

• Magnetic installation capability

• Hardwire installation capability for recharge

• 3 year battery without recharge (dependent on

transmission rate)

• Motion sensor

• Rechargeable battery

43

Temperature Sensor

Monitor and regulate climate control for

transportation of temperature-sensitive products.

• Features:

• Measure temperature in F and C

• Instantly transmits spikes in temperature in storage

trailers, etc.

• Historic report of temperature data during the storage

period

• Application:

• Logistics, Cargo Transportation, Livestock Transportation,

Medical and Pharmaceutical Product Storage

44

Door Sensor

Monitor the times and duration of the open door

status on your containers and trailers

• Features:

• Accurate usage time on door and hood activity for increased

preventative maintenance

• Alerts for unauthorized door activity to prevent theft or

cross-border smuggling

• Application:

• Logistics, Storage, Warehousing, Cross-border Transportation

45

Fuel Level Sensor

Monitor the fuel levels, or any other measured

readings, in your equipment, such as power

generators, water towers, etc

• Features:

• Receive alerts in cases of fuel levels dropping when

equipment is not powered to prevent theft

• Accurate reading on the fuel levels to avoid unnecessary

refueling trips

• Application:

• Construction Equipment Rentals, Oil & Gas Equipment

Rentals, Mobile Water Towers, Irrigation Systems

46

Digital Sensor

Monitor any type of activity with ON/OFF, OPEN/CLOSE or

UP/DOWN statuses.

• Features:

• Receive instant alerts when the status has been changed

• Keep historic log of the activity on the equipment for accurate work-

sheets, preventative maintenance and safety

• Application:

• Construction, Transportation, PTO Equipment, ATM Machines

47

AT1000 Charger

Applicable in situations where the Asset Tracker is not

hardwired to a trailer and requires to be recharged on

regular basis.

• Features:

• 12V charger

• Equipped with wall plug for any office wall outlet for a quick

recharge

• Includes a cigarette lighter connector for recharging in vehicle

Resource/Action Tracker

• Key Benefits

• Helps businesses with mobile workforce to meet ever

changing priorities and make on demand decisions

• Ideal for

• More visibility on the proximity of employees to new or

emergency jobs; or location of employees when in remote

areas

• Scheduling or tasking field employees who aren’t always

driving the same vehicle; automating time sheet, expense or

fuel reporting

Resource/Action Tracker

• Features

• GPS location tracking

• Dispatch activities to handsets

• Schedule tasks and delivery appointments for your drivers

from HO

• Near real-time status updates to tasks, activities and location

• Historic log of all dispatched activities and tasks

• Accurate report on time cards and working hours

Action Tracker HOS

• Key business benefits:

• Automated compliance on Hours of Service Regulation

• Reduced paperwork associated with log books and roadside

inspection

• Digital reports on worker’s available hours according to the

regional regulations

• Ideal for:

• Long hauling companies with over the border transportation

• Trucking companies

• Oil & Gas Transportation

Action Tracker HOS

• Features:

• Available Hours reporting

• Roadside Inspection mode

• Electronic Driver Vehicle Inspection Report (DVIR)

• “Slip-seat” capability

• Violation Reports

• Driver Log Archive

Pricing

SOLUTION FLEET TRACKER ASSET TRACKERRESOURCE TRACKER

ACTION TRACKER

HOS

Monthly Price $35 $40 $45 $55 $20 $25 $10 $7

Contract term No Contract 3-year 3-year 3-year No Contract 3-year No Contract 3-year

Self-Install Hardware $299 $0 N/A N/A $199 $0 N/A N/A

MGS200 Hardware $299 N/A $0 $0 N/A N/A N/A N/A

MGS 500 Hardware N/A N/A N/A $0 N/A N/A N/A N/A

Professional Installation $120 N/A Included Included N/A N/A N/A N/A

Locate Intervals (variable) 2 min 2 min 2 min 2 min 2 min 2 min 15 min N/A

Transmission Frequency (variable)

6 min 6 min 6 min 6 min 6 min 6 min 15 min N/A

Included Data 10 MB 10 MB 10 MB 1 GB 10 MB 10 MB Included with Data Plan

10 MB

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Support

QC & MaritimesSylvain Denis, RSM (514) 293-5892 Sylvain.Denis@fleetcomplete.com

ONGurinder Mangat, RSM (416) 906-6783 Gurinder.Mangat@fleetcomplete.com

British ColumbiaMark Conway, RSM (778) 828-4088 Mark.Conway@fleetcomplete.com

AB, SK, MBShane Kennedy, Sales Specialist(780) 886-8167 Shane.Kennedy@fleetcomplete.com

MaritimesElias Karapetsas, Sales Specialist(514) 442-4836 Elias.Karapetsas@fleetcomplete.com

AB, SK, MBTroy Bauman, RSM (403) 880-0456 Troy.Bauman@fleetcomplete.com