flawless consulting workshops. learnings that stick. · pdf fileflawless consulting ®...

FLAWLESS CONSULTING® WORKSHOPS.LEARNINGS THAT STICK.

FOR PEOPLE WHO DON’T THINK THEY ARE CONSULTANTS BUT WANT TO BE A BETTER BUSINESS PARTNER.

FLAWLESS CONSULTING WORKSHOPS PRODUCE LEARNINGS THAT STICK.

YOU LEARN: New ways to deal with resistance from

diffi cult people, resulting in more buy-in from even those at higher levels.

New partnering behaviors you can apply immediately.

Personally powerful ways to be more authentic, express wants, give support, disarm objections.

To be more confi dent in your partnership roles.

That a business partnership with peers, clients and bosses becomes more real — especially when renegotiating new possibilities with existing relationships. All with the eff ect of increasing demand for services and upgrading the kinds of projects people get involved in.

WE OFFER:ON-SITE WORKSHOPSConsulting skills training that will give individuals the skills to have their expertise used in situations where they have infl uence, but no direct control. Unleash the talents of leaders and employees. Give them the skills to become more strategic business partners. Bring Flawless Consulting to your location.

ONLINE WORKSHOPSOnline workshops serve as the basis for Designed Learning’s unique blended approach to producing learnings that stick with participants. Real time consulting skills training that is specially designed to teach valuable business partnering skills to a widely, distributed workforce. This training will help them set expectations, develop a systematic approach to problem solving, create confi dence and gain infl uence no matter where they may be located. SEE PAGE 12 FOR MORE DETAILS

PUBLIC WORKSHOPSThese open enrollment consulting skills training workshops provide interactive business skills training in a safe environment. These are the perfect solution for organizations with one or two employees who need to be more eff ective or as a preview of what the workshops can do onsite at your location. Position yourself better with business leaders and peers by learning to use a proven methodology that actually works. All our onsite public workshops are held at the Molly Pitcher Inn in Red Bank, New Jersey.

Designed Learning’s workshops are fl exible and can be confi gured to meet your needs whether onsite, online or in our unique blended solutions. Whatever your budget, time or location, we can partner with you to provide you and your staff with the skills needed to add real value.

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Flawless Consulting 1 is the workshop developed by Peter Block that served as the basis for his best-selling Flawless Consulting: A Guide to Getting Your Expertise Used, named the most infl uential book in the last century by both SHRM and ATD. Experience highly interactive training with examples that deal with real-world business issues. Enjoy engaging vignette discussions all delivered with presence and passion. Become more confi dent by acquiring the skills that will enhance your ability to aff ect positive business outcomes.

RESEARCH-PROVEN TARGET OUTCOMES INCLUDE:

Negotiate more eff ective and enduring working agreements.

Develop commitment from others.

Have a clear line of sight of how the work you are doing impacts the business

Eff ectively deal with diffi cult people and situations.

Develop the ability to assertively express your needs for a successful business partnership.

Gain better use of your expertise.

Avoid no-win situations.

Develop confi dence and create job satisfaction.

PUBLIC WORKSHOP DATES:

September 29-30, 2015Location: Red Bank, New JerseyCOST: $1295.00

FLAWLESS CONSULTING ® 2

Being seen as a trusted partner in any situation is crucial to the success of the work undertaken. This training will provide you with the skills to uncover the social system in which the technical solutions and recommendations you and the client develop will be put into action. Flawless Consulting 2 will teach you to provide real feedback in ways that build a trusted business relationship with your customer.


Practice a data collection or discovery model.

Understand what analytics drive value for the business and how to translate results into insightful and actionable recommendations.

Deal with resistance in the data collection process.

Conduct meetings to collect data around an issue.

Conduct a successful feedback meeting.

Identify methods for mapping out action steps prior to implementation.

Develop commitment from business leaders and peers, and infl uence the decisions businesses make beyond just numbers.

Create more requests for work and increase job satisfaction.


October 1-2, 2015Location: Red Bank, New JerseyCOST: $1295.00

FLAWLESS CONSULTING ® 1

Being seen as a trusted partner

success of the work undertaken. This training will provide you with the skills to uncover the social system in which the technical solutions and recommendations you and

To register, or to bring these workshops to your location, visit www.designedlearning.com or call 1-866-770-2227.

successful business partnership.successful business partnership.

Gain better use of your expertise. Gain better use of your expertise.

Develop confi dence and create Develop confi dence and create


Location: Red Bank, New JerseyLocation: Red Bank, New Jersey

Available Onsite, Online and Blended Learnings SEE PAGE 12

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I N T R O D U C T I O N to FLAWLESS CONSULTING ®

This three day combination of both part 1 and part 2 was specially developed as an intensive, advanced version of the two workshops. Participants learn how to have infl uence when they don’t have control and get their expertise used by even the most diffi cult people at all levels of the organization. As with all Designed Learning workshops, the skills are developed through highly interactive sessions. If being seen as a trusted partner in any situation is crucial to the success of the work you undertake, Accelerated Flawless Consulting will help you to better position yourself with business leaders and peers and give you the skills you need to be successful.


Negotiate enduring, more eff ective working agreements.

Develop commitment from others and better position yourself with business leaders and peers.



Develop the ability to assertively express your needs for more successful business partnerships.

Practice a data collection or discovery model.

Deal with resistance in the process.

Conduct interviewing meetings to collect data around a business issue.

Conduct a successful feedback meeting.

Identify methods for mapping out action steps prior to implementation.

Create more requests for work and increase job satisfaction.


A C C E L E R A T E D FLAWLESS CONSULTING ®

This three day combination of both part 1 and part 2 was

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To bring these workshops to your location, visitwww.designedlearning.com or call 1-866-770-2227.

Whether you are having a large staff meeting or planning a conference, this module is the perfect solution to engage others in the research-proven behaviors that create successful business partners. Whether you have 2 hours or a day, the specifi cally developed Introduction to Flawless Consulting produces learnings that stick. This training was specifi cally designed by Peter Block to help you acquire the skills needed to aff ect positive business outcomes and create business partnerships that really work — whatever your role.


Understand and practice a model to have greater infl uence.

Negotiate more eff ective and enduring working agreements.

Develop commitment from others.


Develop confi dence and create job satisfaction.

Develop business partnerships that work.

Get better use of your expertise.


This workshop is also available online for up to 12 participants.


FLAWLESS CONSULTING ®

for Healthcare Professionals FLAWLESS CONSULTING ®

for Information Technology Professionals

As a healthcare professional it is increasingly important that you function collaboratively across the organization regardless of role. Acquire the skills that generate better results through more confi dent and empowered healthcare interventions. Learn to infl uence the people you work with, and especially the people you work for, by providing correct and sustainable solutions that foster emotional satisfaction for staff and emotional well being for patients and families.


Negotiate more eff ective and enduring healthcare solutions.


Work more in a partnership role with others in the organization.

Develop the ability to assertively express your needs for successful partnerships.

Understand how your expertise can be utilized in complex organizational systems.


Develop confi dence that promotes job satisfaction and drives improved healthcare results.

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This consulting skills training for IT pro-fessionals will help you develop the skills

that will allow you to handle ever increasing expectations from across the organization.

It will teach you a proven, formal methodology to interact more eff ectively with business leaders and

peers. The results will forge business partnerships that create trust in the value and delivery of your service, fully use your expertise, lessen

stress, contribute to job satisfaction and achieve organizational and personal improvement.


Transform the IT function to one of trusted business partner as well as technical expert.

Negotiate more eff ective and enduring agreements with customers.


Work in a partnership role with others.

Develop the ability to assertively express your needs for successful projects and implementations.

Understand how your expertise can be used to drive better business results.

Create more requests for your services.

Participants can also advance their practice by taking Flawless Consulting 2.

These workshops are available Onsite, Online or as a specially designed Blended Learning. SEE PAGE 12

LEADERSHIP LANGUAGE IN ACTIONThe Six Conversations that Matter ®

FLAWLESS CONSULTING ®

for Project Managers

Ideal for business leaders and others, this workshop was developed by Peter Block and based on his best-selling books, The Answer to How is Yes and Community: The Structure of Belonging. The workshop invites participants to experience these new conversations in real time and understand how, as leaders, they can help to transform their organization.

By bringing Leadership Language in Action: The Six Conversations that Matter training into your organization, you will provide your staff with the tools to begin to transform their conversations with others in the organization creating the capacity for an alternative future, a future where accountability is chosen, not enforced.


Lead so that others commit to the success of an organization without playing “let’s make a deal.”

Help others and ourselves to declare new possibilities with the faith that we can live out our personal intentions and also serve the organization.

Create ownership by moving the conversations from complaining and waiting for others to change to ones where we realize we have helped create the very place we thought was owned by others.

Focus on strength and capacity rather than problem-solving or defi ciencies.

Hold a stance wholeheartedly with an acceptance that others may not agree.

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Working across organizational boundaries to form eff ective partnerships to solve the business issue is the key to being successful. These expanded competencies will help you obtain greater collaboration across the organization, increase your infl uence and allow you to develop confi dence, maintain commitment, measure success and drive improved results.


Negotiate more eff ective and enduring working agreements across organizational boundaries.

Gain better use of individual and team expertise throughout the organization.

Set expectations and develop a systematic approach to achieve positive results.

Develop the ability to assertively express your requirements for a project that is actually implemented successfully.

Eff ectively deal with diffi cult people and situations and create better business partnerships.

Have your project management expertise fully used to create better business results.


Participants can also advance their practice by taking Flawless Consulting 2.

These workshops are available Onsite, Online or as a specially designed Blended Learning. SEE PAGE 12

FLAWLESS CONSULTING ® 1Online

Flawless Consulting 1 is conducted in a series of three, 2-2 ½ hour sessions. Practice valuable skills in real time in small breakouts and through instructor-led role plays all in an interactive, eff ective online environment. Unleash your talents and become more confi dent in the value you bring as a strategic business partner.

FLAWLESS CONSULTING ® 2Online

In a series of three to four, 2-2 1/2 hour sessions participants develop some of the important skills taught in our onsite off ering including how to conduct an eff ective data collection meeting and how to conduct a successful feedback meeting. These are highly interactive sessions where participants spend a great deal of time in smaller breakouts practicing skills and observing instructor-led role plays.

LEADERSHIP LANGUAGE IN ACTIONThe Six Conversations that Matter ® Online

In a series of two to three, 2-2 1/2 hour sessions participants develop some of the important skills taught in our onsite off ering, including: learning conversations that create “true” ownership and accountability in service to the organization or community, create a future distinct from the past and promote transformation that sticks and actually happens.

DESIGNED LEARNING IS YOUR PERFECT PARTNER TO DELIVER ONLINE AND BLENDED LEARNING SOLUTIONS THAT ACTUALLY STICK.

Working and learning remotely is a fact of life for many organizations. Flawless Consulting Online can help create better partnerships by teaching participants how to get clear about their wants from clients — some of which can be diffi cult to deal with.

In small cohorts of 12 or fewer, participants start applying the skills to have their recommendations used by those above them. The highly interactive virtual sessions help attendees deal with resistance, give support and become more direct and authentic in working with others. This results in the capacity to delve deeper into root causes and provide solutions that enhance their value as business partners.

Our online session utilizes the latest in interactive, web-based technology to deliver portions of our Flawless Consulting onsite workshops. Participants need to be at an individual work station equipped with a webcam and reliable internet access.

Make this training available to your colleagues or attend one of our open enrollment workshops. Register and pay online at www.designedlearning.com

ONLINE WORKSHOP DATES:

September 14, 16, 18, 2015 | 11am-1:30pm US Eastern TimeNovember 2, 4, 6, 2015 | 11am-1:30pm US Eastern TimeCOST: $750.00

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I have been impressed with the quality of the facilitators and their deep consulting expertise, and appreciated how easy the team made it to off er these valuable workshops in remote locations. Bottom line, participants left with improved knowledge and skills to be better consultants to their clients.

— Bob Luton, Microsoft Corporation

I had read parts of Peter Block’s book long before I took the Designing Learning course last spring. But my manager felt I would really benefi t from the experience and I was thrilled to go. Needless to say, there is no substitution for spending time live with such consulting pros as Peter and Bill. Their wealth of experience combined with the carefully constructed training provided me with a much deeper understanding of what fl awless consulting is all about. I especially liked that their interpretation of the role of a consultant and the nature of the consulting relationship is very consistent with my own philosophy. I would recommend the course to anyone who is serious about truly adding value as a consultant — both internal and external.

— Susan Roti, MonteFiore Medical Center

Like the book says, I’d recommend this to anyone in a consultative role both internally or externally — those that are in a position to infl uence, but not directly control. Often as shared services organizations desire to become “more strategic”, they change their title to Business Partner, but don’t treat the transition like an on boarding process to a job. This course would be a key component of any transition into a business partner/consultative role.

— John Kelly, Schneider Electric, Project Manager – Organizational Development

The learning design of the Flawless Consulting workshops (Parts 1 and 2) is excellent, allowing learners to immediately apply concepts presented through a variety of activities including small and large group discussions, role plays, simulations and skill practice.

— David Hilsabeck, Blue Cross and Blue Shield of North Carolina

Peter Block is a genius — it’s all so simple and powerful. My challenge is to keep things as he intended the processes to be. I look forward to the next session and I hope that I can start consulting fl awlessly in the near future.

— Russell Southey, Client

TESTIMONIALSOVER 1,000,000 STAFF PROFESSIONALS HAVE BEEN TRAINED WORLDWIDE USING PETER BLOCK’S FLAWLESS CONSULTING WORKSHOPS.

HEWLETT PACKARD

3M

NOVARTIS PHARMACEUTICALS

GLAXOSMITHKLINE

UNIVERSAL STUDIOS

AMERICAN EXPRESS

EXXON MOBIL

CAPITAL ONE

THE WORLD BANK

STATE FARM INSURANCE

HUMANA INC.

MARY KAY CORP.

SCHNEIDER ELECTRIC

NASA

NATIONWIDE INSURANCE

DEFENSE FINANCE & ACCOUNTING SERVICE

MICROSOFT

ADOBE SYSTEMS

ASPEN TECHNOLOGY, INC.

CLEVELAND CLINIC

HITACHI DATA SYSTEMS

ROBERT BOSCH LLC

CASK LLC

To fi nd out how Flawless Consulting workshops can benefi t your organization, visit www.designedlearning.com or call 1-866-770-2227.

COMPANIES THAT HAVE BENEFITED FROM THESE WORKSHOPS:

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