flash eurobarometer: companies engaged in online activities

Flash Eurobarometer 413

COMPANIES ENGAGED IN ONLINE ACTIVITIES

REPORT

Fieldwork: January-February 2015

Publication: May 2015

This survey has been requested by the European Commission, Directorate-General for Communication Networks, Content and Technology and co-ordinated by the Directorate-General for

Communication.

This document does not represent the point of view of the European Commission. The interpretations and opinions contained in it are solely those of the authors.

Project title


“Companies engaged in online

activities”

Linguistic Version EN

Catalogue Number KK-04-15-275-EN-N

ISBN 978-92-79-47455-2

DOI 10.2759/473539

© European Union, 2015

FLASH EUROBAROMETER 413 “Companies engaged in online activities”


Companies engaged in online activities

Conducted by TNS Political & Social at the request of the European Commission, Directorate-General for Communication

Networks, Content and Technology

Survey co-ordinated by the European Commission, Directorate-General for Communication

(DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit)


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TABLE OF CONTENTS

INTRODUCTION .................................................................................................. 3

KEY FINDINGS .................................................................................................... 5

I. SELLING ONLINE .......................................................................................... 7

1.1. Value of online sales in 2014 ........................................................................ 7

1.2. Means of selling online ................................................................................. 9

1.3. Regions in which companies sold online in 2014 ........................................ 12

1.3.1. Share of online sales that came from different regions ........................ 12

1.3.2. Countries in which companies sold online ............................................ 15

1.4. Attitudes and experience of companies that don’t sell online in other EU countries .......................................................................................................... 17

1.5. Difficulties when selling online to other EU countries ................................. 21

1.5.1. Companies that sell online to other EU countries or used to do so in the past ............................................................................................................. 21

1.5.2. Companies that don’t sell online to other EU countries but are trying to now ............................................................................................................. 36

1.5.3. Companies that don’t sell online .......................................................... 40

1.6. Share of traditional sales that came from different regions in 2014 .......... 50

1.7. Possible impact of the common e-commerce rules on online selling .......... 52

II. PURCHASING ONLINE ................................................................................ 55

2.1. Prevalence of online purchases in 2014 ..................................................... 55

2.2. Means of purchasing online ........................................................................ 57

2.3. Share of online purchases that came from different regions in 2014.......... 61

2.4. Attitudes and experience of companies that don’t purchase online from other EU countries ............................................................................................ 64

2.5. Difficulties when purchasing online from other EU countries ..................... 67

2.5.1. Companies that purchase online or used to do so in the past ............... 67

2.5.2. Companies that don’t purchase online but are trying to now ............... 75


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III. SOCIO-ECONOMIC PROFILE OF COMPANIES THAT SELL/PURCHASE ONLINE . ................................................................................................................... 78

3.1. The company’s number of employees ......................................................... 78

3.2. Type of company ........................................................................................ 81

3.3. Types of products and services delivered to different consumers .............. 83

3.4. Evolution of the company’s turnover since 2012 ........................................ 87

ANNEXES

Technical specifications Questionnaire Tables


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INTRODUCTION

Digital is already an important economic sector for Europe, growing at seven times the rate of the rest of the economy1. In spite of this, there is still no Digital Single Market in the European Union. Cross-border e-commerce is growing much more slowly than national e-commerce: consumers are often blocked from buying goods, services or content online from other Member States. In addition, many companies either do not sell across borders, or only sell certain items cross-border.

In a true Digital Single Market the experience of buying and/or selling to other Member States should be the same as that of buying and selling in their home country, for both consumers and companies. To make this a reality, it is important to identify the obstacles most often encountered by companies when dealing with consumers or companies in another Member State.

To gather this information, as well as broader background on the current digital commerce experience of retailers, the following survey was commissioned. It explores a range of areas, including:

The proportion of retailers that sell or purchase online;

The means used to sell and purchase online;

The proportion of sales or purchases made nationally, or cross-border;

Experiences with cross-border selling and purchasing, and particularly problems encountered such as issues with copyright, cross-border laws and copyright;

Reasons for not selling cross-border online.

In addition to analysing the results at a total level (all 26 Member States), cross-country comparisons will be included where possible. The results for different company characteristic, such as company size, sector and turnover will also be discussed.

This survey was carried out by TNS Political & Social network in 26 Member States of the European Union2: Belgium, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Ireland, Greece, Spain, France, Croatia, Italy, Latvia, Lithuania, Luxembourg, Hungary, the Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Finland, Sweden and the United Kingdom between the 19th of January and the 6th of February 2015. Some 8.705 respondents from different social and demographic groups were interviewed via telephone (landline and mobile phone) in their mother tongue on behalf of the European Commission, Directorate-General for Communication Networks, Content and Technology.

1 http://ec.europa.eu/digital-agenda/en/news/digital-economy-digital-society-european-vision 2 Malta and Cyprus were not included in this study. The relatively small number of companies in these countries combined with the incidence of e-commerce activity and previously observed sample ratios, meant that a minimum country size of 100 could not be achieved.


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The methodology used is that of Eurobarometer surveys as carried out by the Directorate-General for Communication (“Strategy, Corporate Communication Actions and Eurobarometer” Unit)3.. A technical note on the manner in which interviews were conducted by the Institutes within the TNS Political & Social network is appended as an annex to this report. Also included are the interview methods and confidence intervals4.

Note: In this report, countries are referred to by their official abbreviation. The abbreviations used in this report correspond to:

ABBREVIATIONS BE Belgium LT Lithuania BG Bulgaria LU Luxembourg CZ Czech Republic HU Hungary DK Denmark NL The Netherlands DE Germany AT Austria EE Estonia PL Poland IE Ireland PT Portugal EL Greece RO Romania ES Spain SI Slovenia FR France SK Slovakia HR Croatia FI Finland IT Italy SE Sweden LV Latvia UK The United Kingdom

* * * * *

We wish to thank the people throughout Europe who have given their time to take part in this survey. Without their active participation, this study would not have been possible.

3 http://ec.europa.eu/public_opinion/index_en.htm 4 The results tables are included in the annex. It should be noted that the total of the percentages in the tables of this report may exceed 100% when the respondent has the possibility of giving several answers to the question.


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KEY FINDINGS

Selling online

On average, 25.7% of a company’s total sales value in 2014 came from online sales.

o Companies in northern and central areas of Europe tend to have had the highest proportion of sales value in 2014 from online.

80% of companies sell online using their own websites or apps, while around one third use small (35%) or large (33%) commercial platforms and 22% use EDI-type transactions.

For companies that sell online, an average of 85.4% of their online sales in 2014 came from their own country, 10.3% were from other EU countries and 4.3% from countries outside the EU.

o 20% of companies that sell outside their own country sold to the USA, and 18% to Switzerland, Norway or Iceland.

Amongst companies that don’t currently sell online to other EU countries, 21% are considering doing so at the moment; although most say they will probably never do this (58%).

The most common difficulties companies encounter when selling online are related to cost – concerns that delivery costs are too high (51%), that guarantees and returns are too expensive (42%), or that resolving complaints and disputes cross-border are too expensive (41%) are the most likely to be mentioned as problems.

Companies that don’t sell online, but are currently trying to do so, are also most likely to say that these issues relating to costs would be problems for them if they sold online: concerns that delivery costs are too high (62%), resolving complaints and disputes cross-border are too expensive (62%), or that guarantees and returns are too expensive (58%).

Companies that don’t sell online are most likely to say that the fact that delivery costs are too high (57%), guarantees and returns are too expensive (55%), and that they do know the rules that have to be followed (54%) are most likely to be problems for them if they were to sell online.

For companies that made sales through traditional channels in 2014, the majority were made within the country where they are located (89.3%), while 7.3% were to other EU countries and 3.4% to countries outside the EU.

If the same rules for e-commerce were applied in all EU Member States, 57% of companies say they would either start or increase their online sales to other EU countries – 23% of which who say they would definitely do this.


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Purchasing online

On average, 23.3% of the value of a company’s goods or services purchased in 2014 came from online purchases.

o Companies in northern and central areas of Europe tend to have had the highest proportion of purchase value from online.

Companies are most likely to buy online using the websites or apps of their suppliers (73%), while 46% use small and 45% use large commercial platforms, and 20% use EDI-type transactions.

For companies that purchase online, an average of 83.3% of their online purchases in 2014 were from their own country, 12.2% were from other EU countries and 4.5% from countries outside the EU.

Amongst companies that don’t currently purchase online from other EU countries 18% are considering doing so at the moment, although most say they will probably never do this (59%).

Companies that purchased goods and/or services online from another EU country in 2014, as well as those that either used to do so or tried to do so, are most likely to mention the fact that delivery costs are too high (57%), that resolving complaints and disputes cross-border are too expensive (53%), and that they are concerned their data are not well protected when purchasing abroad (44%), are problems when purchasing online.

Companies that do not purchase online but are currently trying to now are also most likely to be concerned about cost-related issues: that resolving complaints and disputes cross-border are too expensive (73%), and that delivery costs are too high (71%), while 60% say the fact that they lack the language skills to deal with foreign countries would be a problem.

Profile of companies that buy/sell online

Companies that sell online are slightly more likely than those that purchase online to have 10-49 employees (16% vs. 14%) or 50-249 employees (4% vs. 2%), and slightly less likely to have 1-9 employees (79% vs. 83%).

Companies that sell online are most likely to be independent (88%), as are those that purchase online (90%).

Companies that sell online are more likely than those that purchase online to be selling to individual consumers – either goods (76% vs. 63%), digital services delivered entirely online (16% vs. 9%), or selling services offline or online/offline (36% vs. 31%).

Companies that purchase online are slightly more likely to say turnover has remained the same (32% vs. 28%), but there is little difference between these two groups in the proportion that say turnover has risen or fallen.


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I. SELLING ONLINE

1.1. Value of online sales in 2014

- Just over one quarter of sales value in 2014 came from online -

In 2014, online accounted for 25.7% of the total value of sales, on average. For the majority of companies, online sales represented 1%-25% of sales (57%). However it is worth noting that for 11% of companies, online accounted for at least 76% of their sales value in 2014.

Base: Companies that sell online and/or use EDI-type transactions (N=3566)

Companies in Northern and Central areas of Europe tend to have had the highest proportions of sales value from online sales. Businesses in Luxembourg5 had the highest proportion (46.4%), followed by those in Latvia (37.2%) and Romania (36.0%). At the other end of the spectrum, just 18.3% of sales value in Greece and 19.2% in Slovakia came from online sales in 2014.

5 Care should be taken when interpreting the results for Luxembourg, due to low sample size.


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Results from the analysis of company characteristics shows that those in the accommodation sector had the highest proportion of sales value from online in 2014 (37.4%). This compares to 31.6% for the information and communication sector, 22.4% for wholesale and retail trade, and 17.7% for manufacturing companies.

Companies established on or after 1st January 2009 had a higher average proportion of sales value from online compared to companies established before 2009 (32.8%-35.5% vs. 23.4%). In addition, companies with a turnover of less than 100,000 euros had a higher proportion of sales value from online when compared to companies with larger turnovers (37.0% vs. 18.1%-26.0%).

Finally, companies whose turnover has risen since 2012 reported a higher proportion of sales value from online compared to those whose turnover remained the same, or fell in this time period (29.5% vs. 22.8% and 22.0% respectively).


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1.2. Means of selling online

- Most companies sell online using their own website or apps -

Companies that sell online were asked the means they use to do this. The large majority (80%) use their own website or apps. Just over one third use a small commercial platform (35%), while 33% use a large commercial platform. Almost one quarter (22%) use EDI type transactions.



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The majority of companies in each surveyed Member State sell online using their own website or apps. This is also the most mentioned method in each country. Companies in Germany are the most likely to sell online using their own website or apps (90%), followed by those in Belgium, Austria (both 89%) and Hungary (88%). In contrast, 55% of companies selling online in Sweden use their own website or apps, as do 61% in Slovakia.

Companies in Spain are the most likely to sell using a small commercial platform, buy a considerable margin: 61% us this method, compared to 44% in Belgium and 40% in the Czech Republic. Small commercial platforms are least likely to be used by companies in Croatia (7%), Denmark (11%) and Slovenia (13%).

Companies in Poland (49%), Spain (41%) and the United Kingdom (40%) are the most likely to say they use a large commercial platform, particularly when compared to those in Slovenia (8%), Denmark (10%) and Estonia (11%). Companies in Spain (33%) and Latvia (32%) are the most likely to use EDI-type transactions, while those in Slovakia (5%) are least likely to do so.


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A review of company characteristics shows that companies in the accommodation sector are the most likely to use their own website or apps (88%), or small (54%) or large (46%) commercial platforms. EDI-type transactions are most likely to be used by companies in the information and communication sector (27%), closely followed by those in the accommodation sector (25%).

. And finally, companies established after 1st January 2014 are the least likely to say they use their own website or apps (62%), or small commercial platforms (27%), but are the most likely to say they don’t know what they use to sell online (20%).


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1.3. Regions in which companies sold online in 2014

1.3.1. Share of online sales that came from different regions

For companies that sell online, on average 85.4% of their online sales in 2014 were from their own country. A further 10.3% were from other EU countries, and 4.3% were from outside the EU.



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Companies in Poland (93%), Finland (92.8%), Hungary and the United Kingdom (both 90.7%) had the highest proportion of online sales in their own country. In fact, in 18 countries at least 80% of online sales were in the company’s own country. Companies in Luxembourg (52.6%), Ireland (65.8%) and Austria (66.6%) reported the lowest proportion of online sales in their own country6. These three countries had the highest proportion of online sales to other countries: Luxembourg 39.9%, Austria 29.3% and Ireland 23.5%. Poland had the lowest at just 4.9%.

On average, companies in Ireland report 10.8% of their online sales were in countries outside the EU, while for companies in Greece the average is 8.9% and in Luxembourg 7.5%. Just 1.1% of online sales by companies in Romania and 1.3% of those by companies in Slovenia were to countries outside the EU.


6 Results for Luxembourg should be interpreted with caution due to low sample size.


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The analysis of company characteristics shows that companies in the wholesale and retail trade sector report the largest average proportion of online sales from their own country (91.8%), particularly compared to companies in the accommodation sector (67.5%). Companies in the accommodation sector, on the other hand, reported the highest proportion of online sales to other EU countries (23.9% vs. 5.9%-12.4%). Moreover, companies that are part of an international group are more likely to have had a greater proportion of online sales to other EU countries when compared those that are part of a national group or to independent companies or (14.6% vs. 8.6%-10.2%).



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1.3.2. Countries in which companies sold online

Companies that sold online outside their own country in 2014 were asked what countries they sold to. The large majority (90%) sold to other countries within the EU. One in five (20%) sold to the USA, with 18% selling to Switzerland, Norway or Iceland. Around one in twenty sold to Russia (7%), China (6%) or Japan (5%).

Base: Companies that sold their products and/or services online outside of their country in 2014 (N=1647)

All companies in Poland and Slovakia (that sold online outside their own country) sold to other countries within the EU (both 100%)7. In fact, in all but one of the countries studied, at least three quarters of companies sold online to other EU countries. The exception is companies in Bulgaria (63%).

At least one third of companies in the United Kingdom (43%) and Ireland (33%) sold to the USA, compared to 2% of those in the Czech Republic and Slovenia8. At least one in ten companies in Portugal (14%), Germany, Poland9 (both 12%) and Croatia (10%) sold to China, while 12% of those in Croatia and 11% in the United Kingdom sold to Japan.

Companies in Finland and Latvia10 are the most likely to have sold to Russia (both 17%), while those in Germany (52%), France (31%) and Austria (30%) are the most likely to have sold to Switzerland, Norway or Iceland.

7 Results for Poland and Slovakia should be interpreted with caution due to low sample size. 8 Hungary and Estonia are not included in this analysis due to low sample size. 9 Results for Poland should be interpreted with caution due to low sample size. 10 Results for Finland and Latvia should be interpreted with caution due to low sample size.


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The analysis of company characteristics illustrates that wholesale and retail companies are the least likely to have sold online to the USA in 2014 (14% vs. 21%-26%). Accommodation companies are the most likely to have sold to Russia (14% vs. 1%-6%), while information and communication companies are much more likely than those in other sectors to have sold to Switzerland, Norway or Iceland (28% vs. 14%-16%).

Companies with 50-249 employees are the most likely to have sold to the USA (42%), while companies whose turnover has fallen in 2014 compared to 2012 are less likely to have sold to the USA than those whose turnover rose, or remained stable (14% vs. 22%).


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1.4. Attitudes and experience of companies that don’t sell online in other EU

countries

- Just over one in five companies are considering selling online in other EU countries -

Companies that did not sell online to other EU countries in 2014 were asked if they had ever tried to, or considered doing so. The majority of companies say they will probably never sell their products or services online in other EU countries (58%).

However, 21% are currently considering it, while 8% are trying to sell online to other EU countries now. Almost one in twenty (4%) say they tried but have given up, while 3% used to sell online to other EU countries but have stopped doing it.


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Base: Companies that did not sell any of their products and/or services online in another EU country in 2014 (N=1719)

In 13 countries at least half of this group of companies say that they will probably never sell their products or services online to other EU countries. This is particularly the case for companies in Belgium (78%), France (71%), Sweden and the Netherlands (both 67%)11. At the other end of the scale 15% of companies in Slovenia and 26% in Croatia say the same.

Half of all companies in Slovenia that did not sell online to other EU countries in 2014 say they are currently considering doing this (50%), as do 38% in Poland, 37% in Finland and 34% in Romania. This compares to 7% of companies in Belgium and 8% in Sweden that say the same.

Companies in Croatia (29%) and Sweden (17%) are the most likely to say they are trying to sell online to other countries in the EU now, compared to 1% of those in France and Ireland12. Companies in Croatia are also the most likely to say they tried to sell online to other EU countries but have given up (10%), while at least one in ten companies in Slovenia (13%) and Austria (11%) say they used to sell online to other countries in the EU but have stopped doing this.

11 Latvia and Luxembourg are not included in the analysis due to very low sample size. Results for Belgium should be interpreted with caution due to low sample size. 12 Results for Ireland should be interpreted with caution due to low sample size.


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When looking at the company characteristics, companies in wholesale and retail trade, as well as those in the accommodation sector, are more likely to say they will probably never sell online to other EU countries when compared to those in the information and communication or manufacturing sectors (62% vs. 48% and 49% respectively). Companies in the wholesale or retail trade sector are also less likely than those in other sectors to say they are considering selling online to other EU countries now (18% vs. 27%-28%).


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Companies established before 1st January 2009 are the most likely to say they will probably never sell their products or services online to other EU countries (60%). Companies that are part of an international group are the most likely to say they will probably never sell online to other EU countries (72% vs. 57%-61%), while those that are independent or part of a national group are more likely to say they are currently considering this (22% and 19% vs. 8%).

Companies that sell digital services online to companies (47%) or individuals (40%) are the least likely to say they will probably never sell online to other EU countries. Companies that sell digital services online to individuals are also the most likely to say they are currently considering selling online to other EU countries (37% vs. 22%-29%).



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1.5. Difficulties when selling online to other EU countries

1.5.1. Companies that sell online to other EU countries or used to do so in

the past

Companies that sell, used to sell, or tried to sell online to other EU countries were given a range of potential difficulties with selling online, and asked how much of a problem each of these issues had been for them13.

At least half of this group of companies say that delivery costs are too high when selling to other EU countries (51%), with 27% saying this is a major problem. At least one in five say that the expense in resolving cross-border complaints is a major problem, while 20% say it is a minor problem. Almost the same proportion, 19%, say the fact that guarantees and returns are too expensive is a major problem, while 23% say this as a minor problem.

For almost one third of companies (32%), slow Internet speeds are a problem when selling to other EU countries, and for 16% this is a major issue. For 17% of companies, the fact that their client’s Internet connection is not fast enough is a problem, and for 9% of companies this is a major problem.

For 15% the complications or costs of dealing with foreign taxation is a major problem, as is not knowing the rules that need to be followed, and a lack of language skills.

Relatively few companies say that a lack of security for cross-border payments (29%), or data protection concerns (31%) are problems when selling online to other EU countries. In both cases just 12% say this is a major problem. Just one in ten companies say reasons of interoperability are a major problem (10%).

For the other possible difficulties, fewer than one in ten say these are major problems, with products and services specific to the local market, and product labelling needing to be adapted the most likely to be considered a problem to some degree (both 21%).

However, most companies (66%) say that copyright preventing them from selling abroad, or making it too expensive to sell abroad is not a problem at all.

Taking a broader view, issues relating to costs are the most likely to be considered problems overall, and they are also the most likely to be considered major problems. A lack of Internet speed also rates highly, as do problems relating to skills and information (language skills, complex foreign taxation).

13 Due to very low sample size, Luxembourg is not included in the discussion of country results.


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Base: Companies that sold their products and/or services online in another EU country in 2014 and those that

used to do so or tried to do so (N=1903)

Companies in Poland (73%), Slovakia (69%) and Hungary (61%) that sell, used to sell, or tried to sell online to other EU countries are the most likely to say that high delivery costs are a problem to some degree, with those in Hungary the most likely to say this is a major problem (47%)14. Companies in France (41%) and Slovakia (39%) are the next most likely to say high delivery costs are a major problem.

14 Due to very low sample size, results for Luxembourg are not included in discussion of the country analysis for any options in this section of the report. In addition, results for Bulgaria, Estonia, Latvia, Hungary, Poland, Slovakia and Finland should be interpreted with caution for any options in this section of the report due to low sample size.


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This compares to 12% of companies in Finland and 14% in Sweden. In fact, companies in these two countries are the least likely to say high delivery costs are a problem to any degree (both 24%), although Finland is the only country where at least half say this issue is not a problem at all.



Slovakia (56%) and Sweden (52%) are the only countries where at least half of all companies say the cost of resolving cross-border complaints or disputes is a problem to some degree. However, it is companies in Spain that are most likely to say this is a major problem (35%), followed by those in Slovakia (34%) and Italy (30%). In contrast, no companies in Estonia, and just 2% in the United Kingdom say this is a major problem.

Overall, the majority of companies in 11 Member States say this issue is not a problem at all.


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Slovakia (55%) and Spain (51%) are the only countries where a majority of companies say expensive guarantees and returns are a problem when selling online to other EU countries, although companies in Portugal (31%) are the most likely to say this is a major problem. This is on contrast to Sweden, where 2% say expensive guarantees and returns are a major problem, and 17% say it is a minor problem.




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Overall, companies in France (58%) and Spain (47%) are the most likely to say that the costs or complications of dealing with foreign tax notification are a problem to some degree, with 30% of those in France saying this is a major problem when selling to other EU countries. However, in 17 Member States, at least half of all companies say the costs or complications of dealing with foreign tax notification are not a problem at all, and this is particularly the case for those in Estonia (76%), Croatia and Finland (both 68%).



Overall, companies in Slovakia (57%), Poland and Spain (both 48%) are the most likely to say that not knowing the rules to follow when selling to other EU countries is a problem to some degree. However, it is companies in Italy that are most likely to say this is a major problem (30%), followed by those in Slovakia and Portugal (both 26%).




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Overall, companies in France (62%), Ireland (43%), Poland (41%) and Greece (40%) are the most likely to have at least some problems with their Internet connection not being fast enough when selling online to other EU countries. However, it is companies in Italy (27%), Spain (26%) and France (26%) that are the most likely to report this as a major problem. At the other end of the scale no companies in Latvia, Sweden or Estonia report slow Internet connection as a major problem, and overall slow Internet is an issue for just 3% of companies in Estonia and 9% in Latvia.



More than one third of companies in Slovakia say that lacking the language skills to deal with foreign countries is a major problem (38%), and a further 36% say this is a minor problem. At least one quarter of companies in Portugal (27%) and Italy (26%) say this is a major problem, compared to no companies in Slovenia. Overall, however, the majority of companies in all but three countries say that a lack of language skills is not a problem at all.


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In all but one country, the majority of companies say concerns about data not being well protected when selling abroad is not a problem at all, and this is particularly true for companies in Finland (89%), Estonia (88%) and Croatia (87%).

The exception is Bulgaria, where 47% say this is not a problem at all. Companies in Bulgaria are the second most likely, after those in Portugal, to say that concerns about data not being well protected when selling abroad are a major problem (26% and 32% respectively).




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Overall, Bulgaria (52%) and France (50%) are the only countries where at least half of all companies say that a lack of security in cross-border payments is a problem to some degree. In fact, one third of companies in Bulgaria say this is a major problem (33%). At the other end of the scale, just 4% of companies in Estonia and 8% in Latvia think cross border payment security is a problem when selling to other EU countries.

Base: Companies that sold their products and/or services online in another EU country in 2014 and those that used to do so or tried to do so (N=1903)

Although 39% of companies in Spain, 36% of companies in Poland and 35% in Bulgaria have some degree of problems with interoperability, Bulgaria is the only country where at least one in five say these problems are serious (20%). At the other end of the scale, just 3% of companies in Sweden and 10% of companies in Estonia say this issue is a problem to any degree. In fact 90% of companies in Estonia say this issue is not a problem at all.




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Companies in Bulgaria (40%), Italy, Portugal (both 33%) and France (30%) are the most likely to report at least some problems with clients abroad not having fast enough Internet connections when selling online to other EU countries. Companies in Italy and Portugal are also the most likely to say that this is a major problem (both 27%). In spite of this, the majority of companies in each country say this issue is not a problem at all.



One in five companies in Italy (20%) have a major problem with products and services being specific to their local market, as do 19% of companies in Finland and 15% in Greece and Portugal. At an overall level, however, it is companies in Lithuania (38%), Latvia (36%), and Poland (33%) that are the most likely to report some degree of problem with products and services being specific to their local market.

Once again, however, the majority of companies in each Member State say this issue is not a problem at all.


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Companies in Spain (18%) and Greece (16%) are the most likely to say suppliers requesting they sell abroad at a different price is a major problem. However, from an overall perspective, companies in Greece (40%), Slovakia (34%) and Ireland (30%) are the most likely to say they have at least some problem with suppliers requesting they sell abroad at a different price.



Companies in France (21%) and Italy (19%) are the most likely to say that suppliers not allowing them to use a third platform to sell is a major problem, while those in Poland are the most likely to say this is a minor problem (24%). However, the majority of companies in each country say this is not a problem at all when selling online to another EU country.


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The issue of product labelling having to be adapted draws a more varied response. In 17 Member States at least one in five companies have some problems with labelling, and this is particularly the case amongst those in Romania (37%), Slovakia (32%) and Croatia (31%). However, it is companies in Italy (17%) Portugal (16%) and Bulgaria (15%) that are the most likely to say they have a major problem with product labelling needing to be adapted when selling in other EU countries.

Companies in Estonia (8%) and Finland (9%) are the least likely to report any level of problem in this area.




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In each of the countries studied, companies are most likely to say that copyright preventing them from selling abroad or being too expensive is not a problem at all. This is particularly the case in Estonia (98%), Finland (86%), Sweden (81%) and the Netherlands (80%).

Companies in Poland (31%), Greece (29%), Bulgaria and Slovakia (both 26%) are the most likely to say copyright preventing them from selling abroad or being too expensive is a problem to some degree, with companies in Romania (17%), Spain and Bulgaria (both 16%) the most likely to say this is a major problem.


In general, a minority of companies in each Member State has problems with suppliers restricting or forbidding them selling abroad. Companies in Bulgaria are the most likely to report at least some problems (27%), with 16% saying this is a major problem. At least one in five companies in Spain (23%), France (21%), Austria and the United Kingdom (both 20%) report at least some problems with suppliers forbidding or restricting them when selling abroad.


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The analysis of company characteristics highlights the following differences:

By sector

Manufacturing, and wholesale and retail trade companies are more likely than companies in the information or accommodation sector to say that high delivery costs, high costs of guarantees and returns, product labelling having to be adapted, and the cost of resolving complaints and disputes cross-border are problems for when selling online to other EU companies. For example, 67% of manufacturing companies, and 64% of wholesale and retail trade companies say high delivery costs are a problem, compared to 44% of companies in the information sector, and 23% of those in the or accommodation sector.

Manufacturing companies are the most likely to say that not knowing the rules to be followed (46% vs. 31%-38%), and a lack of language skills (53% vs. 34%-45%) are problems.

Information companies are the least likely to say insecure payments from other countries (22% vs. 27%-33%), or suppliers not allowing them to use a third platform (5% vs. 16%-22%) are problems. They are, however, the most likely to say the fact that their products or services are specific to the local market is a problem (28% vs. 17%-21%).

Wholesale and retail trade companies are the most likely to say the fact that their suppliers restrict or forbid them to sell abroad is a problem (22% vs. 11%-13%).


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Accommodation companies are the most likely to say concerns about data protection (39% vs. 25%-30%), slow company Internet (47% vs. 19%-38%), or slow client Internet (27% vs. 14%-16%) are problems.


By company type

Companies that are part of an international group are the least likely to say the cost of guarantees and returns (34% vs. 40%-43%), a lack of language skills (29% vs. 40%-44%), or the cost of resolving cross-border disputes (30% vs. 40%-46%) are a problem when selling online to other EU countries.

Independent companies are the most likely to say that not knowing the rules to be followed (38% vs. 29%-32%) is a problem.

Companies that are part of a national group are the most likely to say the fact that copyright prevents you from selling abroad or is too expensive to sell abroad (32% vs. 11%-18%), that product labelling has to be adapted (31% vs. 17%-21%), concerns about data security (37% vs. 28%-30%), slow client Internet speed (28% vs. 14%-17%), or the cost of resolving cross-border disputes (46% vs. 30%-40%) are problems when selling online to other EU countries. They are, however, the least likely to say the fact that suppliers request they sell abroad at a different price is a problem (14% vs. 20%-21%).


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By turnover

Perhaps not surprisingly, companies whose turnover has fallen since 2012 are more likely to say that delivery costs (58% vs. 50%) and the costs of returns and guarantees (49% vs. 37%-41%) are problems. They are also the most likely to say copyright prevents them from selling abroad or is too expensive to sell abroad (24% vs. 15%-17%), a lack of language skills (49% vs. 36%-38%), suppliers expecting them to sell abroad at a different price (28% vs. 17%-20%) and data protection concerns are problems (40% vs. 29%-31%).



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1.5.2. Companies that don’t sell online to other EU countries but are

trying to now

Companies that don’t sell online, but are currently trying to do so, were also asked if this range of difficulties would be a problem for them. More than six out of ten say the fact that delivery costs are too high is a problem (62%) – and for 41% this is a major problem. More than six out of ten also say the cost of resolving cross-border complaints is also a problem (62%), and for 37% this is a major problem.

More than half (58%) say the cost of guarantees and returns is a problem, and for 32% it is a major one. For 31% of companies, not knowing which rules to follow is a major problem when trying to sell online to another country, and a further 32% say this is a minor problem. More than half (54%) say the costs or complications from dealing with foreign taxation is a problem (30% say this is a major problem). One in five say lacking language skills is a major problem, with a further 28% citing this as a minor problem.

More than four in ten also think that data protection when selling abroad is a problem, with 18% saying this is a major problem. Almost one in five (18%) say the fact that interoperability means they cannot provide their products/services abroad is a major problem, with a further 22% saying this would be a minor problem.

For almost all of the other issues, at least one in ten companies say they would be major problems if they were to sell online to other EU countries. Companies are least likely to say that the fact that their products or services are specific to the local market, or that suppliers request they sell abroad at different prices would be major problems for them.

As was the case for companies that currently or used to sell online, issues relating to cost are perceived as the most likely to cause problems, and particularly major problems. Companies are more likely to have problems with product-related issues than with the supplier issues discussed above. It is, however, interesting to note that companies that are considering or trying to sell online are more likely to see these issues - such as high delivery costs, the costs of returns and the cost of resolving cross-border complaints - as major problems, when compared to companies that currently or used to sell online.


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Base: Companies that did not sell any of their products and/or services online in another EU country in 2014 but are trying to do it or considering it now (N=501)

Due to low sample size, a full country level analysis could not be performed15. However, the following differences are observed amongst countries with sufficient sample16:

High delivery costs are most likely to be a problem for companies in Greece (84%), with 57% saying this is a major problem when trying to sell to other EU countries. Slovenia (39%), Denmark (43%) and the Czech Republic (46%) are the only countries where fewer than half of all companies say this would be a problem.


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Expensive guarantees and returns are most likely to be considered a problem by companies in Romania (71%) and Poland (70%), but least likely to be considered a problem by those in Slovenia (21%).

Nine out of ten companies in Bulgaria say not knowing the rules to follow would be a problem (90%), compared to 23% in Slovenia.

Spain (63%) and Bulgaria (56%) are the only countries where at least half of this group of companies say that a lack of security for payments from other countries would be a problem. This compares to 16% of those in both Croatia and Slovenia.

Companies in Bulgaria (49%) and Spain (45%) are also the most likely to say copyright would be a problem for them selling to other EU countries, and they are also the most likely to mention the cost or complication of dealing with foreign taxation (64% and 71% respectively) and concerns about data protection (49% and 58% respectively). Meanwhile, companies in Spain (63%) and Greece (54%) are the most likely to mention issues of interoperability

Companies in Spain (48%), Greece (45%) and Croatia (43%) are the most likely to say the need for product labelling to be adapted would be a problem. This compares to 19% of those in Finland.

Companies in Spain (72%), Poland (60%) and Bulgaria (56%) are the most likely to say a lack of language skills would be a problem, compared to 19% in Slovenia.

Almost half of this group of companies in Bulgaria say the fact that suppliers restrict or forbid selling abroad would be a problem (47%); just 15% in Poland say the same.

Companies in Bulgaria are also the most likely to say the fact that suppliers don’t allow them to use a third platform to sell would be a problem (52%). This compares to 9% of companies in Finland.

Companies in Denmark are the most likely to say suppliers requesting them to sell at a different price abroad would be a problem (30%) – although most say this would be a minor (24%) rather than major (6%) one. In contrast, 26% of companies in Bulgaria say this would be a major problem.

45% of companies in Lithuania, and 41% in Spain say the fact that products/services are specific to their local market would be a problem when trying to sell to other EU countries. Just 9% of companies in the Czech Republic and Slovenia say the same.

15 Due to very low sample size, the following countries were not considered in the country analysis: BE, DE, EE, IE, FR, IT, LV, LU, HU, NL, AT, PT, SK, SE, UK. 16 Results for all countries except Slovakia should be interpreted with caution, due to low sample size.


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Companies in Greece (46%) and Spain (42%) are the most likely to say slow company Internet connection would be a problem, compared to 5% in Denmark.

Bulgaria is the only country where at least half of these companies say that clients’ slow Internet connection would be a problem when trying to sell to other EU countries (52%), although 42% in Greece and 40% in Spain say the same.

Companies in Bulgaria (73%), Spain and Poland (both 64%) are the most likely to say the cost of resolving cross-border disputes would be a problem when trying to sell to other EU countries. Those in Slovenia (38%) and Croatia (39%) are least likely to say this would be a problem.

Due to low sample sizes only a few company characteristics could be compared:

Companies that sell to individuals (whether it is goods, digital services delivered online, or services delivered online and offline) are more likely than those that sell to other companies and organisations to say the fact that delivery costs are too high is a problem. For example 68% that sell goods to consumers say this, compared to 60% that sell goods to companies or organisations. The same pattern applies for the issue of reasons of interoperability and concerns about data protection when selling abroad.

Companies that sell digital services online are less likely to say guarantees and returns are too expensive is a problem, compared to those selling offline services (40%-47% vs. 57%-59%).

Companies that sell digital services online to consumers are more likely than those that sell digital services to companies to say the fact that dealing with foreign taxation is too complicated or to costly (63% vs. 53%), copyright prevents them from selling abroad or is too expensive to sell abroad (45% vs. 39%), payments from other countries are not secured enough (55% vs. 48%), they don’t know the rules to be followed (58% vs. 49%), suppliers do not allow them to use third platform to sell products and/or services (30% vs. 21%), concerns their data is not well protected when selling abroad (49% vs. 36%), interoperability (41% vs. 26%), products and services are specific to the local market (40% vs. 31%), and slow company Internet (37% vs. 30%) are problems.


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Base: Companies that did not sell any of their products and/or services online in another EU country in 2014 but are trying to do it or considering it now (N=501)

1.5.3. Companies that don’t sell online

Companies that don’t currently sell online were asked which issues they thought would be a problem if the company was to sell their products or services online.

As was the case for companies currently selling online, or those that have tried or are considering selling online, issues relating to cost are the most likely to be considered problems. Overall more than half of this group of companies say that the fact that delivery costs are too high, or that guarantees and returns are too expensive would be a problem (57% and 55% respectively). In both cases around one third of companies say these would be major problems (33% and 32% respectively).

At least half of these companies also say that not knowing the rules to be followed would be a problem (54%), with 29% of the opinion this would be a major problem. Along with the cost issues mentioned above, these are the only issues that at least half of the companies considered would be a problem to some degree.

More than one quarter of these companies say a slow Internet connection (29%) or the risk that online sales would bring prices of their products down (27%) would be major problems if they were to sell online, while 24% say this about the fact suppliers charge higher prices for products sold online and 23% say the fact they don’t have the necessary digital skills would be a major problem.


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Only a minority of companies say the risk that online sales would damage the overall image of the company and trademarks, that suppliers restrict or forbid them from selling online, or the fact that suppliers do not allow the use of third party platforms to sell would be a problem to any degree, and fewer than one in five say these issues would be major problems.

Base: Companies that don’t sell online (N=5122)

The majority of companies in Italy that do not sell online say high delivery costs would be a major problem if they were to sell online (53%), and 46% of companies in Portugal and 45% in Slovakia agree17. Overall, companies in Slovakia (72%), France (70%) and Spain (69%) are the most likely to say this issue would be a problem to some degree.

17 Results from Slovakia in the rest of this section should be interpreted with caution, due to low sample size.


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Estonia (52%), Finland and Denmark (both 50%) are the only countries where at least half say this issue would not be a problem at all.


Overall, companies in France (72%) and Spain (63%) are the most likely to say that the fact that guarantees and returns are too expensive would be a problem if they sold online, although it is companies in Italy that are the most likely to say this would be a major problem (51%). This compares to Estonia where just 4% consider this would be a major problem, and 21% that it would be a problem to some degree.



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Once again it is companies in Italy that are the most likely to say the fact that not knowing the rules to be followed would be a major problem if they were to sell online (52%). They are also amongst the most likely to say that this would be a problem to some degree (65%), along with companies in Slovakia (66%) and Spain (64%). In contrast, the majority of companies in Slovenia (72%), Finland (58%) and Lithuania (52%) say this would not be a problem at all.


In five Member States, the majority of companies say the fact that their Internet connection isn’t fast enough would be a problem to some degree: Italy (71%), France (58%), Bulgaria (55%), Spain (53%) and Slovakia (51%). In fact, more than half of the companies in Italy say this would be a major problem. This is a large contrast with Estonia and Slovenia, where 9% and 11% of companies respectively think their Internet connection speed would be a problem to some degree.



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Overall, companies in France are the most likely to say that the risk that online sales would bring the prices of their products down would be a problem to some degree (68%), with 40% saying this would be a major problem. This compares to 21% of companies in Estonia that say this would be a problem to some degree.


There are only four countries where at least half of companies say the fact that suppliers charge a higher price for products sold online would be a problem for their company selling online: Italy (57%), Poland (52%), France and Spain (both 50%). In the case of Italy and Spain, most of these companies think this would be a major problem, rather than a minor one. Once again, companies in Estonia are the least likely to say this issue would be a problem to any degree (11%).



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Although companies in Italy (41%) and Portugal (39%) are the most likely to say the fact that they do not have the necessary digital skills would be a major problem, it is companies in France that are, overall, most likely to consider that this issue would be a problem (66%). This compares to Slovenia, where 76% say a lack of digital skills would not be a problem at all.


France (53%) and Italy (52%) are the only Member States where at least half of companies that don’t sell online say the risk that online sales would damage the overall image of their company and trademarks would be a problem. Indeed, at least three out of ten say this would be a major problem if their company was to sell online (France: 34%, Italy: 31%). In Slovakia 34% of companies say this would be a major problem. At the other end of the scale, at least seven out of ten companies in Finland (78%), Estonia (72%), Slovenia (71%) and Romania (70%) say this issue would not be a problem at all.


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Once again companies in Italy (49%) and France (41%) are the most likely to say suppliers restricting or forbidding them from selling online would be a problem, and they are also the most likely to say it would be a major problem (31% and 25% respectively). However, in almost all countries the majority say this issue would not be a problem at all.



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Companies in Italy are the most likely to say suppliers not allowing them to use third party platforms to sell products and/or services would be a major problem (28%), and are also the most likely to say that this would be a problem to some degree (46%), followed by those in Poland (44%). Just 3% of companies in Estonia say the same.


The analysis of company characteristics reveals the following differences:

Information and communication companies are the least likely to say the following issues would be a problem to some degree: high delivery costs, expensive guarantees and returns, not knowing the rules to be followed, Internet connection not being fast enough, suppliers charging a higher price for products sold online, not having the necessary digital skills and the risk of online sales damaging the company image and trademarks. For example, 44% of information and communication companies say the fact that delivery costs are too high would be a problem to some degree, compared to 58% of companies in the accommodation sector, 59% of manufacturing companies, and 64% of wholesale and retail companies.

Accommodation companies are the most likely to say the fact that their Internet connection isn’t fast enough (56% vs. 39%-48%), or that suppliers charge a higher price for products which are sold online (49% vs. 32%-40%) would be problems to some degree.

Wholesale and retail trade companies are the most likely to say the risk that online sales would bring prices of their products down would be a problem to some degree (55% vs 42%-47%).


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The smaller the company, the more likely that high delivery costs, not knowing the rules to be followed, the risk of online sales bringing down the price of products or suppliers charging a higher price for products which are sold online would be considered problems to some degree if they were to sell online. For example, 59% of companies with 1-9 employees say delivery costs being too high would be a problem, compared to 40% of companies with 50-249 employees.


Companies established after 1st January 2014 are more likely than older companies to say the following would be problems: delivery costs too high, not knowing the rules to follow, the risk online sales would bring prices of their products down, suppliers charging a higher price for products which are sold online, the risk online sales would damage the overall image of their company and trademarks and suppliers not allowing the use of third party platforms to sell their products and/or services.


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On the other hand, they are the least likely to say a lack of digital skills would be a problem (39% vs. 44%-46%).



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1.6. Share of traditional sales that came from different regions in 2014

- Just over 10% of traditional sales in 2014 came from outside a company’s own country -

Companies that made sales through traditional channels in 2014 were asked about the source of these sales. As was the case for online sales, the majority of traditional sales were in the country where the company was located (89.3%), while 7.3% of sales came from other EU countries, and 3.4% were from countries outside the EU.

Base: Companies that sell their products/services offline (N=8525)

In all but one country at least 80% of traditional sales in 2014 came from the company’s own country. This was particularly the case in Finland (93.5%), the United Kingdom (92.6%), Romania (91.2%) and France (91.0%). The exceptions were companies in Luxembourg, where on average 71.4% of traditional sales were in the company’s own country.

On average, at least one quarter of traditional sales by companies in Luxembourg were in other EU countries (24.5%), while in Austria the proportion was 15.1% and in Slovakia 13.8%. Companies in Sweden (5.9%), Ireland (5.2%) and Denmark (5.0%) had the highest average proportion of sales to companies outside the EU.


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Analysis of company characteristics shows the pattern that the smaller the company, the higher the proportion of traditional sales from the company’s own country. For example for companies of 1-9, 90.7% of traditional sales were from their own country, compared to 61,7% for companies with 250-499 employees and 65.7% of sales for companies with 500+ employees.

Companies that are part of an international group had a higher proportion of sales in other EU countries than those who are independent, or part of a national group (17.4% vs. 7.0% and 5.8% respectively).


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1.7. Possible impact of the common e-commerce rules on online selling

– More than half would start or increase online sales to other EU Member States if there were common rules for e-commerce –

Almost one quarter of companies that either sold online to other EU companies in 2014, who used to do this, or who are currently considering or trying this, say they would definitely start or increase online sales to other Member States if there were common rules for e-commerce across the EU (23%). A further 34% said they would do this to some extent. Almost one in five (16%) said they definitely would not do this, while 21% said they would not really start or increase sales to other EU Member States if there were common rules.


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Base: Companies that sold their products and/or services online in another EU country in 2014 and those that used to do it, tried to do it, are trying to do it or are considering it (N=2423)

At least three quarters of this group of companies in Bulgaria (82%), Greece (80%) and Poland (79%) say they would definitely or to some extent start or increase online sales in other EU countries if there were common rules for e-commerce across all Member States. In fact, in Bulgaria 64% would definitely do this, as would 44% of companies in Romania and 36% in France. Companies in Finland (8%) and the United Kingdom (9%) are the least likely to say they would definitely start or increase online sales to other EU countries in these circumstances.

Companies in the Czech Republic and Germany (both 44%) are the least likely to say they would definitely or to some extent start or increase online sales in other EU countries if there were common rules for e-commerce across all Member States. Companies in the Czech Republic, along with those in Estonia, are also the most likely to say they definitely would not start or increase online sales to other EU countries in these circumstances (both 25%).


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A review of company characteristics shows that companies in the information and communication sector are less likely than those in other sectors to say they would definitely start or increase online sales in other EU countries if there were common rules for e-commerce across all Member States (18% vs. 25%-26%).

Companies established after 1st January 2014 are the most likely to say they would definitely or to some extent start or increase online sales in other EU countries if there were common rules for e-commerce across all Member States. For example, 33% would definitely do this, compared to 23%-25% of companies that were established before 1st January 2014. Companies established prior to 1st January 2014 are the most likely to say they definitely would not start or increase online sales to other EU countries in these circumstances (16% vs. 5%).



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II. PURCHASING ONLINE

2.1. Prevalence of online purchases in 2014

- On average, 23.3% of the value of total goods/services purchased in 2014 came from online purchases -

Companies that purchased online and/or used EDI-type transactions were asked the approximate value of the goods or services bought online in 2014. On average, online accounted for 23.3% of the total value of purchases. Almost two thirds (63%) said the value was between 1% and 25%, while 10% said the value was between 26% and 50%.

For one in ten companies (10%) online accounted for between 76% and 100% of goods and services purchased by the company in 2014.

Base: Companies that purchase online and/or use EDI-type transactions (N=7463)

The map illustrates that online had the largest proportion of total value of goods and services purchased in companies in Central and Northern areas of the EU. In Denmark online represented on average 40.5% of companies’ total goods and services purchases in 2014. In Austria the figure was 33.5%, followed by Croatia (32.6%), Germany (32.4%) and Finland (32.3%).

At the other end of the scale online represented just 11.1% of these purchases by companies in Greece, and 15.3% for those in Italy.


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The analysis of company characteristics illustrates that companies in the information and communication sector had by far the largest proportion of value from online purchases (36.3%), followed by those in wholesale and retail trade (22.9%), manufacturing (15.2%) and accommodation (13.2%).

Companies established after 1st January 2014 had a higher average proportion of total value of purchased goods and services from online than older companies (35.5% vs. 22.2%-26.3%). Companies that sell digital services online to other companies also made a larger proportion of purchase online than those selling digital services to individuals online (34.2% vs. 28.7%). Companies whose turnover rose, or stayed the same compared to 2012 spent a greater proportion online compared to those whose turnover fell (23.2%-25.3% vs. 19.2%).


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2.2. Means of purchasing online

- Most companies that buy online use the websites or apps of their providers -

Companies are most likely to sell their own goods and services via their own websites and apps, so it is perhaps not surprising that when buying online companies are also most likely to use the apps or websites of their suppliers (73%). At least four in ten use small (46%) or large (45%) commercial platforms, while one in five (20%) use EDI-type transactions.



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In all but two of the countries studied, companies are most likely to use the websites or apps of their providers to purchase products or services online. This is particularly the case for companies in Denmark (89%), Austria (87%) and Luxembourg (86%), but is also the case for at least half of the companies in 24 of the 26 countries studied. The exceptions are Latvia (38%) and Hungary (43%).

In Latvia, companies are most likely to buy online using a small commercial platform (62%), although at least six out of ten companies in Spain (67%) and France (65%) also use these kinds of sites to purchase online. In contrast, 16% of companies in Denmark buy online from small commercial platforms.

At least half of the companies in the United Kingdom (62%), Spain (58%), France (55%), Poland (53%) and Germany (52%) that buy online do so using large commercial platforms – just 15% in Denmark, 16% in Slovenia and 17% in Sweden do the same. In ten countries at least one in five companies use EDI-type transactions to buy online, and this is particularly the case for companies in Germany (28%), France, the Czech Republic and Ireland (all 26%). At the other end of the scale just 3% of companies in Slovakia purchase online using this method.


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The analysis of company characteristics showed the following differences:

Companies in the information and communication sector are the most likely to say they use suppliers’ websites or apps (80% vs. 66%-73%), large commercial platforms (58% vs. 40%-45%), and EDI transactions (25% vs. 16%-20%). They are also the second most likely, after those in the accommodation sector (54%), to purchase via small commercial platforms (54% and 53% vs. 43%-44%).

Companies established after 1st January 2014 are the most likely to buy online using websites or apps of suppliers (80% vs. 72%-73%), or large commercial platforms (56% vs. 44%-48%), but are the least likely to use EDI-type transactions (14% vs. 20%-21%).

Independent companies are less likely to use EDI-type transactions compared to those that are part of a national or international group (19% vs. 27% and 28% respectively).



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2.3. Share of online purchases that came from different regions in 2014

- The large majority of online purchases made by companies were within their own country -

Companies that purchased online, or used EDI-type transactions, were asked what their proportion of purchases were that came from countries outside the EU. This proportion was small (4.5%), with an average of 12.2% coming from other EU countries.

The largest proportion of purchases in 2014 were made in the country where the company was located (83.3%).


In all but one of the countries studied, companies bought the largest proportion of goods or services from companies in the country where they are located. This is particularly true for the United Kingdom (94.1%), Poland (92.6%), France (89.2%) and the Czech Republic (88.9%).

Companies in Luxembourg are the exception (24.8%). The major proportion of their purchases came from other EU countries (71.2%). Furthermore, Luxembourg is the only country where the proportion purchased from other EU countries is at least one third.

Companies in Croatia (9.5%), Bulgaria (9.3%) and Portugal (9.2%) had the highest average proportions of online purchases from countries outside the EU. Companies in Poland and the United Kingdom had the lowest proportions (both 2.3%).


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The results from the analysis of company characteristics show that:

In 2014, companies in the accommodation sector had the highest proportion of purchases from within the country where the company was located (90.9% vs. 79.2%-83.6%), and the lowest proportion of purchases from other EU countries (7.2% vs. 11.6%-13.7%) or from countries outside the EU (2.0% vs. 3.5%-7%).

Companies that are part of an international group had the highest proportion of purchases from another EU country (18.7% vs. 11.1%-12.0%).


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Companies that sell digital services online to other companies have the lowest proportion of purchase from within their own country (77.1% vs. 82.0%-85.5%), and the highest proportion of purchases from other EU countries (16.3% vs. 10.9%-13.4%), or from outside the EU (6.6% vs. 3.6% vs. 4.9%).

Companies with the highest turnover had the lowest proportion of purchase from the country where the company is located (70.5% vs. 81.0%-86.5%), and the highest proportion of purchases from other EU countries (25.1% vs. 10.0%-13.2%).



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2.4. Attitudes and experience of companies that don’t purchase online from

other EU countries

- Most companies that do not currently buy from other EU countries probably will not do so in future -

Companies that did not purchase any goods and/or services online from another EU country in 2014 were asked if they had done so in the past, or had considered doing so. The majority (59%) say they will probably never buy products or services online from other EU countries. Almost one in five (18%) say they are currently considering doing this, while 7% have done so in the past but have now stopped. One in twenty (5%) tried but have given up, while 3% are currently trying to buy goods or services online from another EU country.

Base: Companies that did not purchase any goods and/or services online from another EU country in 2014 (N=3937)

In 21 of the 26 Member States studied18, companies are most likely to say they will probably never buy products or services online from other EU countries. This is particularly the case for companies in the United Kingdom (76%), Sweden (74%) and Austria (73%). Companies in Croatia (21%), Slovenia (32%), Romania, Lithuania and Estonia (all 34%) are the least likely to say this19.

Companies in Estonia (48%), Croatia (43%), Bulgaria (37%), Romania and Slovenia (both 35%) are most likely to say they are currently considering buying products or services online from other EU countries. This compares to just 12% of companies in Germany and Denmark.

18 Due to very low sample size, Luxembourg is not included in the discussion of country results. 19 Results from Estonia should be interpreted with caution due to low sample size.


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Companies in Finland (14%), Germany (13%) and Croatia (12%) are the most likely to say they used to buy online form other EU countries but stopped doing this, while 15% of those in Romania and 11% in Latvia and Slovenia say they tried to do this but gave up.

Companies in Croatia are the most likely to say they are currently trying to buy online from other EU countries (16%).



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Results from the analysis of company characteristics reveal the following:

Companies in the information and communication sector are the least likely to say they will probably never buy online from another EU country (43% vs. 60%-73%), but are the most likely to say they used to do this but have stopped (17% vs. 4%-5%). Accommodation companies are the most likely to say they will probably never buy online from another EU country (73%).

Independent companies are more likely than those that belong to groups to say they are currently considering buying online from another EU country (20% vs. 3%-13%), but are less likely to say they will probably never do this (58% vs. 65%).



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2.5. Difficulties when purchasing online from other EU countries

2.5.1. Companies that purchase online or used to do so in the past

Companies that purchased some goods and/or services online from another EU country in 2014, as well as those that either used to do so or tried to do so, were given a list of difficulties and asked how much of a problem each had been for the company when purchasing, or trying to purchase online from another EU country. As was the case when selling online, issues relating to costs are the most likely to have been problems when purchasing online.

There are only two issues that have been a problem for the majority of these companies: high delivery costs (57%) and the expense of resolving cross-border complaints and disputes (53%). Companies are, however, most likely to say that the expense of resolving cross-border complaints was a major problem (32%), while 28% say this about delivery costs being too high, and 22% say concerns about data protection when purchasing abroad were a major problem.

Almost one in five said a lack of language skills was a major problem (19%), while payments to other countries not being secure enough was a major problem for 18%, and 16% said foreign suppliers refused to deliver to their country.

The majority of these companies said copyright restrictions, product labelling having to be adapted, and interoperability were not a problem at all when trying to purchase online form another EU country.


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Base: Companies that purchased some goods and/or services online from EU country in 2014 and those that


In 11 Member States, at least half of these companies said that the expense of resolving complaints and disputes cross-border was a problem when purchasing online from another EU country, and this is particularly the case for companies in Slovakia (73%), Spain (66%), Czech Republic (65%) and France (62%).. However, companies in Slovakia and Bulgaria are the most likely to say this issue was a major problem (47% and 45% respectively). At the other end of the scale 17% of companies in Estonia and 20% in Latvia said this issue had been a problem to some degree20.

20 Caution should be used when interpreting the results for Estonia throughout this section, due to low sample size.


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In Bulgaria, half of these companies said delivery costs being too high had been a major problem (50%), followed those in Portugal (48%) and Italy (44%). Overall, however, it is companies in Slovakia (73%) that are most likely to say this has been a problem to some degree. This compares to 26% in Denmark.



Companies in Portugal (64%), Bulgaria (60%) and Spain (59%) are the most likely to say concerns about data not being well protected have been a problem when purchasing from another EU country, and those in Portugal and Bulgaria are also the most likely to say this has been a major problem (49% and 48% respectively).


70

At the other end of the scale 14% of companies in Denmark and 15% in Slovenia say this issue has been a problem to some degree.



In five Member States, at least half of all companies say that lacking the language skills for dealing with foreign countries has been a problem to some degree: Italy (61%), Slovakia (57%), Spain (56%), France and the Czech Republic (both 51%). Companies in Italy (42%) and France (32%) are the most likely to say this has been a major problem, compared to no companies in Sweden and 1% in Estonia and Slovenia.




71

Portugal is the only country where more than one third say the fact that payments to other countries are not secure enough has been a major problem (36%), although 33% in Italy and France say the same. This compares with no companies in Estonia, and 2% in Denmark.



A minority of companies in each country say that foreign suppliers refusing to deliver to their country has been a problem to some degree. Companies in Romania (47%) and Bulgaria (44%) are the most likely to say this, although those in Bulgaria are the most likely to say this has been a major problem (38%). Companies in Sweden (81%), Finland (79%), Denmark and the United Kingdom (both 78%) are the most likely to say this issue has not been a problem at all.




72

Companies in Bulgaria and Portugal are the most likely to say copyright has been a major problem when trying to purchase from another EU country (39% and 35% respectively). This compares to just 2% in Sweden and 3% in Denmark and Finland.



Along with those in Italy (37%), companies in Bulgaria and Portugal are also the most likely to say the fact that product labelling has to be adapted is a major problem (32% and 24%). Companies in Estonia, Slovenia (both 2%) are the least likely to say this has been a major problem.




73

Companies in Italy are the most likely to say that reasons of interoperability have been a problem to some degree (45%), although it is companies in Portugal that are the most likely to say this has been a major problem (27%). At the other end of the scale, 86% of companies in Slovenia, 79% in Estonia and 78% in Finland say this issue has not been a problem at all when purchasing online from another EU country.



An analysis of company characteristics highlights the following:

Manufacturing companies are the most likely to say the fact that delivery costs are too high has been a problem when purchasing or trying to purchase online from other EU countries (66% vs. 52%-57%).

Companies in the manufacturing and accommodation sectors are the most likely to say concerns about data protection (52% and 51% vs. 40%-44%), payments to other countries not being secure enough (43% and 44% vs. 32%-33%), foreign suppliers not delivering to their country (34% and 33% vs. 26%-27%) have been a problem.

Information and communication companies are the least likely to say a lack of language skills (32% vs. 44%-49%), product labelling needing adapting (25% vs. 38%-44%), or interoperability issues (26% vs. 31%-39%) have been problems.


74

Base: Companies that purchased some goods and/or services online from EU country in 2014 and those that used to do so or tried to do so (N=3859)

Companies with 50-249 employees are less likely than smaller companies to say payment security (26% vs. 35%-36%), or product labelling needing adapting (30% vs. 35%-39%) have been problems.

Companies that are part of a national group are the most likely to say data protection (53% vs. 34%-44%), payment security (47% vs. 26%-35%), copyright (44% vs. 31%-32%), product labelling having to be adapted (43% vs. 34%-35%) or interoperability issues (43% vs. 23%-30%) have been problems.

Base: Companies that purchased some goods and/or services online from EU country in 2014 and those that used to do so or tried to do so (N=3859)


75

2.5.2. Companies that don’t purchase online but are trying to now

Companies that do not purchase online from other EU countries, but are currently trying to do, so were asked how much of a problem each of these issues might be for their company. Once again cost-related issues are the most likely to be considered a problem. Almost three quarters (73%) say the expense of resolving cross-border complaints would be a problem, and 46% say it would be a major problem, while 71% say delivery costs being too high would be a problem (42% say it would be a major problem).

A majority of companies also say that a lack of language skills (60%), as well as concerns about data protection (59%) would be problems to some degree. In fact in both cases 29% say these issues would be major problems. A majority also say the fact that product labelling has to be adapted (55%), and payments to other countries not being secure enough (55%) would be problems. In both cases around one quarter consider these to be major problems (25% and 24% respectively), but they are more likely to be considered minor rather than major problems.

Companies are least likely to say that reasons of interoperability would be a major problem (18%).

These companies are more likely than those that have purchased online or have tried to do so to consider each of these issues to be problems in general, and they are also more likely to say they would be major problems.


76

Base: Companies that did not purchased any goods and/or services online from EU country in 2014 but are trying to do it or considering it (N=842)


77

Due to low sample size, a full country analysis could not be performed for this question; however the following interesting differences can be noted21:

Companies in Italy and France are the most likely to say that the cost of resolving cross-border complaints (90% and 87% respectively) would be a problem. Companies in Italy, and in Spain, also see a lack of language skills (80% and 76% respectively) as a potential problem.

High delivery costs are most likely to be mentioned as a problem by companies in Spain (89%) and Portugal (86%), and least likely by those in Slovenia (40%).

Companies in France (84%) and Poland (79%) are the most likely to say concerns about data protection would be a problem, with 42% in France saying this would be a major problem.

Companies in Latvia (63%), Poland (62%) and Italy (60%) are the most likely to say foreign suppliers refusing to deliver to their country would be a problem – in fact 54% in Italy say this would be a major problem.

Companies in Portugal (74%), France (73%), Poland and Spain (both 71%) are the most likely to say the fact that product labelling has to be adapted would be a problem to some degree, with 56% in Portugal saying this would be a major problem.

Copyright issues are most likely to be considered a problem by companies in Portugal (75%) and Poland (62%), with 58% in Portugal saying this would be a major problem.

Companies in France (77%), Spain and Greece (both 71%) are the most likely to say the fact that payments to other countries are not secure would be a problem, although companies in France and Spain are more likely to consider this a major problem than those in Greece.

Companies in Italy and France are the most likely to say reasons of interoperability would be a problem (75% and 61% respectively), with 51% in Italy saying this would be a major problem.

Companies in Slovenia are generally the least likely to say each of these issues would be a problem.

21 Due to very low sample size, the following countries are not included in this discussion: BE, BG, DK, DE, EE, IE, LU, HU, AT, and SK. Results from the following countries should be interpreted with caution due to low sample size: EL, ES, FR, IT, LV, NL, PT, SI, SE, UK.


78

III. SOCIO-ECONOMIC PROFILE OF COMPANIES THAT

SELL/PURCHASE ONLINE

3.1. The company’s number of employees

Overall, a large majority of companies have 1-9 employees (82%), 14% have 10-49 employees, 3% have 50-249 employees, and just 1% have 250 or more employees.

Companies that sell online are slightly more likely than those that purchase online to have 10-49 employees (16% vs. 14%) or 50-249 employees (4% vs. 2%), and slightly less likely to have 1-9 employees (79% vs. 83%).

Base for ‘Total’: Total number of respondents (N=8705)

Base for ‘Companies that sell online’: Companies that sell online and/or use EDI-type transactions (N=3566)

Base for ‘Companies that purchase online’: Companies that purchase online and/or use EDI-type transactions (N=7463)

Overall, companies that sell online and purchase online have similar profiles, with the majority of companies having 1-9 employees or 10-49 employees, although there are some variations between companies. In Belgium, Bulgaria, France, Italy and Sweden, companies that purchase online are much more likely to have 1-9 employees when compared to those that sell online. For example, in Bulgaria 80% of companies that purchase online have 1-9 employees, compared to 68% of companies that sell online.

In Slovenia, the Netherlands, Latvia and Germany, companies that sell online are more likely to have 1-9 employees than those that purchase online, but the differences are small; in Latvia 91% of companies that sell online have 1-9 employees, compared to 88% of companies that purchase online.


79

In Bulgaria, Italy and Sweden, companies that sell online are much more likely to have 10-49 employees than companies that purchase online. For instance, in Italy 24% of companies that sell online have 10-49 employees, compared to 12% of companies that purchase online.

In Luxembourg and Estonia, companies that sell online are more likely than those that purchase online to have 50-249 employees. In Luxembourg 16% of companies that sell online have 50-249 employees, compared to 6% of companies that purchase online. In Estonia the proportions are 10% and 2% respectively.

Base for ‘Sell online’: Companies that sell online and/or use EDI-type transactions (N=3566)

Base for ‘Purchase online’: Companies that company purchase online and/or use EDI-type transactions (N=7463)


80

A review of company characteristics illustrates the following:

Companies in the accommodation sector that sell online are less likely to have 1-9 employees that those that purchase online (76% vs. 82%). The same applies for wholesale and retail trade companies (81% vs. 87%).

Companies that sell online and are part of a national group are less likely to have 1-9 employees than those that buy online and are part of a national group (62% vs. 71%).




81

3.2. Type of company

Overall, 90% of companies are independent, while 6% belonging to a national group and 4% to an international group. There is little difference in this profile between companies that sell online and who purchase online.




In Sweden, France and Portugal companies that purchase online are much more likely than those that sell online to be independent. In Sweden 85% of independent companies purchase online, while 72% sell online. In France the proportions are 90% and 79% respectively, while in Portugal they are 93% and 86% respectively. In Italy, on the other hand, companies that sell online are slightly more likely to be independent than those that purchase online (91% vs. 86%).

In most countries there is little difference between the proportion of companies that are part of a national group and sell online and those that purchase online. The exceptions are Sweden, Portugal, Estonia and Italy. In Sweden and Portugal, companies that sell online are more likely to be part of a national group than those that purchase online (Sweden 18% vs. 7%, Portugal 12% vs. 6%). The reverse is true in Estonia and Italy. In Italy 12% of companies that purchase online are part of a national group, compared to 6% of those that sell online. In Estonia the proportions are 5% and 0% respectively.

Finally, companies in France that sell online are more likely to be part of an international group than companies that purchase online (12% vs. 5%).


82


Base for ‘Purchase online’: Companies that purchase online and/or use EDI-type transactions (N=7463)

The analysis of company characteristics shows that:

Independent companies that purchase online are more likely to be in the information and communication sector compared to those that sell online (91% vs. 84%).

Independent companies that purchase online are more likely to have a turnover of more than 50 million euros compared to independent companies that sell online (69% vs. 50%).


83



3.3. Types of products and services delivered to different consumers

The chart below illustrates that for most types of sales, companies are more likely to be selling to other organisations or companies than to individual consumers. For example 69% of companies sell goods to other companies or organisations, compared to 64% who sell to individual consumers. Companies are also more likely to be selling services offline or online/offline to other companies (40%) than they are to consumers (30%), and the same pattern applies for digital services delivered wholly online (14% vs. 10%).

In addition, companies that sell online are more likely than those that purchase online to be selling to individual consumers – either goods (76% vs. 63%), digital services delivered entirely online (16% vs. 9%), or selling services offline or online/offline (36% vs. 31%).


84




At a country level, companies that sell online are generally more likely to be selling goods to individual consumers compared to those that purchase online. For instance, in Italy 77% of companies that sell goods to consumers sells online, compared to 56% that purchase online. The exception is Slovakia, where companies selling goods to individual consumers are slightly more likely to purchase online than they are to sell online (77% vs. 74%).

There is more variation across countries for companies that sell goods to other companies or organisations: in 12 Member States these companies are more likely to purchase online than sell online. For example in Greece 81% of companies that sell goods to other companies purchase online, compared to 70% that sell online. The same pattern is also true for companies in Bulgaria, Ireland, France, Italy, Latvia, Portugal, Romania, and Slovenia.


85

In Belgium, Greece, Spain, Croatia, Hungary and Portugal, companies that sell online l are much more likely to sell digital services delivered online to consumers sell online than those that purchase online. For instance, in Croatia 35% of companies that sell online sell digital services delivered online to consumers, compared to 16% that purchase online. A similar difference exists in Croatia for companies that sell digital services delivered online to other companies: 32% sell online compared to 17% that purchase online. Differences of this magnitude are also observed amongst companies in Belgium, Poland, Portugal, Finland and Sweden.

Companies in Greece that sell online are more likely than those that purchase online to sell services to consumers delivered offline, or not entirely online (60% vs. 33%). The same pattern exists for companies in Belgium (44% vs. 32%), Ireland (59% vs. 43%), Latvia (58% vs. 41%), Austria (56% vs. 44%) and Portugal (34% vs. 20%). However, the reverse is true in Poland and Estonia, companies that purchase online are more likely to be in this category that those that sell online (Poland: 44% vs. 37%), Estonia (38% vs. 25%).

In the case of companies that sell services to other companies that are delivered offline, or not entirely online, there a more variable pattern across countries. For example, in Ireland 56% of companies that purchase online are in this category, compared to 29% that sell online. In Latvia the reverse is true, with 60% selling online and 55% purchasing online. In other countries there is little difference: in Finland 53% sell online and 52% buy online.


86



The analysis of company characteristics highlights the following:

Companies that sell online and sell goods to consumers are more likely to be in the manufacturing, wholesale or retail trade, or information and communication sectors compared to companies in this group that purchase online (73% vs. 58%, 84% and 75% and 61% vs. 36% respectively). The reverse is true for accommodation companies.

Companies that sell online and are in the information and communications sector are less likely to sell services delivered offline or not entirely delivered online to companies and other organisations when compared to those that purchase online and are in this sector (51% vs. 67%).


87

Companies that sell online and are part of an international group are more likely to sell goods to consumers compared to those that purchase online and are part of an international group (3% vs. 49%). The same pattern applies when comparing companies that belong to a national group, or to independent companies. These patterns are also repeated for companies that sell digital services delivered online to consumers, and services delivered offline or online/offline.



3.4. Evolution of the company’s turnover since 2012

For around one third of companies (32%), turnover has remained the same since January 2012. For more than one third turnover has risen: 25% of companies have seen their turnover rise by between 5% and 25%, while for 11% it have risen more than 25%. For almost one in five (18%) turnover has declined between 5% and 25%, while 7% say turnover has declined more than 25%.

The chart illustrates few differences between companies that sell online and those that purchase online, with the most notable being companies that purchase online are slightly more likely to say turnover has remained the same (32% vs. 28%).


88

Base for ‘Total’: Companies established before 1st January 2014 (N=8534)


Base for ‘Companies that purchase online’: Companies that company purchase online and/or use EDI-type transactions (N=7463)

For most countries there are few large differences in the turnover profile between companies that sell online and those that purchase online, however there are some notable exceptions.

In Estonia, companies whose turnover has risen by more than 25% since January 2012 are more likely to sell online (33%) than to purchase online (17%), and the same pattern can be seen amongst companies in Latvia (20% vs. 14%).

In Belgium, Bulgaria and Luxembourg, companies whose turnover has risen between 5% and 25% are more likely to purchase online than to sell online. In the case of Luxembourg 40% of companies that purchase online are in this group, compared to 27% of those that sell online. In contrast, 48% of companies in Ireland that sell online have seen turnover rise by 5%-25%, compared to 35% of companies that purchase online.

In Slovakia, companies that purchase online are more likely than those that sell online to say turnover has remained the same (27% vs. 13%), and the same is true for companies in the United Kingdom, the Netherlands and Latvia. In the Netherlands, companies that sell online are more likely than those that purchase online to say turnover has fallen between 5% and 25% (23% vs. 15%).


89



The analysis of company characteristics reveals the following:

Companies that sell online and are part of a national group are more likely to say turnover has risen, compared to companies that purchase online and are part of a national group (48% vs. 39%).

Companies that sell online and have a turnover of less than 100,000 euros are more likely to say turnover has risen since 2012 compared to companies that purchase online and have this level of turnover (32% vs. 26%).


90



ANNEXES

TECHNICAL SPECIFICATIONS


TS1


TECHNICAL SPECIFICATIONS Between the 19th of January and the 6th of February 20151, TNS Political & Social, a consortium created between TNS political & social, TNS UK and TNS opinion, carried out the survey FLASH EUROBAROMETER 413 about “Companies engaged in online activities”. This survey has been requested by the EUROPEAN COMMISSION, Directorate-General for Communication Networks, Content and Technology and co-ordinated by the Directorate-General for Communication (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). FL413 covers businesses employing one or more persons in companies selling and/or buying on the Internet or using EDI-type transactions (Electronic Data Interchange, e.g.: XML) in the sectors of manufacturing, wholesale and retail trade, repair of motor vehicles and motorcycles, accommodation and food service activities, and information and communication (NACE codes C, G, I, J). Whenever a company was eligible the selected respondent had to have decision making responsibilities in the company (managing director, CEO) including those who lead the commercial activities of the company (Commercial managers, sales managers, marketing managers). All interviews were carried using the TNS e-Call center (our centralized CATI system). The sample was selected from an international business database Bureau van Dijk database (Orbis) for all countries except for the UK (Dun & Bradstreet) and for Ireland (Bill Moss), with some additional sample from local sources in countries where necessary. The sample frames used to target the universe (companies with 1 employee or more, with NACE codes C,G,I or J, who conduct e-commerce ) were business databases that from previous experience have shown good coverage and have up to date information. Within these sample frames flags to identify e-commerce are not available. The approach was therefore to select sample from the population of companies with NACE codes C,G,I or J, who have at least 1 employee and then identify e-commerce companies through a screener question. Sample was selected from the frame, within country, using a stratified sampling approach, selecting companies proportional to the population of company size band and then randomly selecting records within company size band (company size bands : 1-9, 10-49-50-249 and 250+). Due to the lack of universe data no quotas could be set for this survey. To account for potential response bias due to differing participation rates amongst companies, weighting was applied to the final data. Universe data for weighting was generated by applying the observed incidence of e-commerce companies within company size bands and sector bands to Eurostat universe data. (Size bands as above, sector bands: Manufacturing = C, Services = G,I,J)”.

1 In Romania only the fieldwork took place between the 19th of January and the 11th of February.


TS2

Readers are reminded that survey results are estimations, the accuracy of which, everything being equal, rests upon the sample size and upon the observed percentage. With samples sizes up to 500 interviews, the real percentages vary within the following confidence limits:

ABBR. COUNTRIES INSTITUTES N° INTERVIEWS

FIELDWORK DATES

BUSINESSES

BE Belgium TNS Dimarso 401 19/01/2015 4/02/2015 36.540 BG Bulgaria TNS BBSS 200 19/01/2015 30/01/2015 15.307 CZ Czech Rep. TNS Aisa s.r.o 400 19/01/2015 5/02/2015 102.437 DK Denmark TNS Gallup A/S 400 19/01/2015 6/02/2015 33.062 DE Germany TNS Infratest 400 19/01/2015 5/02/2015 276.621 EE Estonia TNS Emor 100 19/01/2015 26/01/2015 5.572 IE Ireland IMS Millward Brown 400 19/01/2015 5/02/2015 12.665 EL Greece TNS ICAP 400 19/01/2015 3/02/2015 173.786 ES Spain TNS Demoscopia S.A 400 19/01/2015 6/02/2015 403.488 FR France TNS Sofres 402 19/01/2015 6/02/2015 263.680 HR Croatia HENDAL 300 19/01/2015 4/02/2015 13.432 IT Italy TNS ITALIA 400 19/01/2015 5/02/2015 256.671 LV Latvia TNS Latvia 200 19/01/2015 3/02/2015 11.687 LT Lithuania TNS LT 400 19/01/2015 3/02/2015 13.335 LU Luxembourg TNS Dimarso 100 19/01/2015 6/02/2015 2.868 HU Hungary TNS Hoffmann Kft 200 19/01/2015 30/01/2015 32.611 NL Netherlands TNS NIPO 400 19/01/2015 2/02/2015 133.790 AT Austria TNS Austria 400 19/01/2015 30/01/2015 30.480 PL Poland TNS OBOP 400 19/01/2015 6/02/2015 132.037 PT Portugal TNS EUROTESTE 400 19/01/2015 6/02/2015 53.483 RO Romania TNS CSOP 400 19/01/2015 11/02/2015 20.651 SI Slovenia RM PLUS 302 19/01/2015 27/01/2015 8.715 SK Slovakia TNS AISA Slovakia 100 19/01/2015 27/01/2015 60.312 FI Finland TNS Gallup Oy 400 19/01/2015 6/02/2015 38.176 SE Sweden TNS SIFO 400 19/01/2015 3/02/2015 101.963 UK United Kingdom TNS UK 400 19/01/2015 30/01/2015 191.745

TOTAL 8.705

19/01/2015

6/02/2015 2.425.114

QUESTIONNAIRE


A1

123

A2

123

D1

123456

ASK ALL

Let me start with a few basic questions regarding your company. (M)

Does your company sell online and/or use EDI-type transactions (Electronic Data Interchange, e.g.: XML)? Selling by email is not considered online selling.

YesNoDK/NA

NEW

Does your company purchase online and/or use EDI-type transactions (Electronic Data Interchange, e.g.: XML)? Purchasing by email is not considered online purchasing.

YesNoDK/NA

NEW

IF A1=(2 OR 3) AND A2=(2 OR 3) STOP INTERVIEW

How many employees (full-time equivalent) does your company currently have?

(READ OUT – ONE ANSWER ONLY)

1 to 9 employees10 to 49 employees50 to 249 employees250 to 499 employees500 or more employeesDK/NA

NEW

Q1


D2

1234

D3

1234

D4

1,2,3,

4,

5,

6,7,

IF D1=6 THEN STOP INTERVIEW

When was your company established?


Before 1 January 2009Between 1 January 2009 and 1 January 2014After 1 January 2014DK/NA

NEW

Is your company …?


IndependentPart of a national groupPart of an international groupDK/NA

NEW

D4: Code 7 is single

Does your company sell…?

(READ OUT – MULTIPLE ANSWERS POSSIBLE)

Goods to individual consumersGoods to companies and other organisationsDigital services entirely delivered online to individual consumersDigital services entirely delivered online to companies and other organisationsServices delivered offline or not entirely delivered online to individual consumersServices delivered offline or not entirely delivered online to companies and other organisationsDK/NA

NEW

Q2


D5a

D5b

1234567

D6

123456

What was your company's total turnover in 2014?

(WRITE DOWN AND RECODE – ONE ANSWER ONLYIF REFUSAL/DK OR IF DOES NOT KNOW EXACTLY CODE '999')

euro

NEW

ASK D5b IF CODE 999 in D5a

What was your company’s total turnover in 2014?

(READ OUT - ONE ANSWER ONLY)

Less than 100 000 eurosFrom 100 000 to 500 000 eurosMore than 500 000 to 2 million eurosMore than 2 to 10 million eurosMore than 10 to 50 million eurosMore than 50 million eurosDK/NA

NEW

ASK D6 IF D2=1 OR 2 (COMPANY ESTABLISHED BEFORE 1 JANUARY 2014), OTHERS GO TO D7

Since January 2012 has your company’s turnover …?


Risen by more than 25%Risen by between 5% and 25%Remained approximately the sameFallen by between 5% and 25%Fallen by more than 25%DK/NA

NEW

Q3


D7

D8

Q1

1,

2,

3,4,5,

ASK D7 IF A1=1 (COMPANY SELLS ONLINE), OTHERS GO TO D8

READ OUT: I will ask you some questions about online sales. This includes EDI-type transactions (Electronic Data Interchange, e.g.: XML) of sales so please take them into account in your answers if your company uses them.

Approximately what percentage of the value of your sales in 2014 came from online sales?

(WRITE THE ANSWER IN PERCENTAGES. IF REFUSAL/DK CODE ‘999’)

%

NEW

ASK D8 IF A2=1 (COMPANY PURCHASES ONLINE), OTHERS GO TO Q1

READ OUT: I will ask you some questions about online purchases. This includes EDI-type transactions (Electronic Data Interchange, e.g.: XML) of purchases so please take them into account in your answers if your company uses them.

What is approximately the percentage of the value of the goods and/or services purchased online by your company in 2014?

(WRITE THE ANSWERS IN PERCENTAGES. IF REFUSAL/DK CODE ‘999’)

%

NEW

ASK Q1 AND Q2a, b AND c AND Q3 IF A1=1 (COMPANY SELLS ONLINE), OTHERS GO TO Q4a

Q1: Rotate items 1 to 4

Q1: Code 5 is single

In order to sell your products and/or services online, which of the following do you use?


Your own website or appsA small commercial platform (e.g.: a specialised website or one with only a few products or brands)A large commercial platform (e.g.: a generalist website selling a lot of different products or brands)EDI-type transactions (Electronic Data Interchange, e.g.: XML)DK/NA

NEW

Q4


Q2a

Q2b

Q2c

Q2: Q2a+Q2b+Q2c cannot exceed 100%

Approximately what percentage of your online sales in 2014 came from the country where your company is located?

(WRITE DOWN AND RECODE – ONE ANSWER ONLYIF REFUSAL/DK CODE ‘999’; )

%

NEW

Approximately what percentage of your online sales in 2014 came from other EU countries?


%

NEW

Approximately what percentage of your online sales in 2014 came from countries outside the EU?


%

NEW

Q5


Q3

1,2,3,4,5,6,7,8,9,

10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,

29,30,31,32,33,34,

35,

ASK Q3 IF Q2b OR Q2c IS NOT 0% (COMPANY SELLS ONLINE ABROAD), OTHERS GO TO Q4

Q3: EXCLUDE OWN COUNTRY FROM THE LIST


In which countries did you sell your products and/or services online in 2014?

(DO NOT READ OUT - MULTIPLE ANSWERS POSSIBLE)

Outside your country in the European Union: AustriaBelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIrelandItalyLatviaLithuaniaLuxembourgMaltaNetherlandsPolandPortugalRomaniaSlovakiaSloveniaSpainSwedenUnited KingdomOutside the European Union, in:USAChinaJapanRussiaSwitzerland, Norway, IcelandOther

DK/NA

NEW

Q6


Q4a

Q4b

Q4c

ASK Q4a, b AND c IF D7=not 100% (COMPANY SELLS OFFLINE), OTHERS GO TO Q5


In 2014, approximately what percentage of your traditional sales, meaning not online, came from sales in the country where your company is located?


%

In 2014, approximately what percentage of your traditional sales, meaning not online, came from sales in other EU countries?


%

In 2014, approximately what percentage of your traditional sales, meaning not online, came from sales in countries outside the EU?


%

Q7


Q5

1234

56

ASK Q5 IF Q2b=0% (COMPANY SELLS ONLINE BUT NOT IN OTHER EU COUNTRIES), OTHERS GO TO Q6a

Have you ever sold, tried to sell or considered selling your products and/or services online in other EU countries?


You used to sell online in other EU countries but you stopped doing itYou tried, but you have given upYou are trying to do it nowYou are considering it nowYou will probably never sell your products and/or services online in other EU countriesDK/NA

NEW

Q8


Q6a

12

3

4

5

6

7

8

9

10

11

12

13

ASK Q6a IF Q2b=not 0% (COMPANY SELLS ONLINE TO OTHER EU COUNTRIES) OR IF Q5=1 OR 2 (COMPANY USED TO DO SO OR TRIED TO DO SO), OTHERS GO TO Q6b

Q6a: Rotate statements 1 to 17

For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all?


A major problem

A minor problem

Not a problem at

all

Not applicable (DO NOT

READ OUT)

DK/NA

Delivery costs are too high 1 2 3 4 5Guarantees and returns are too expensive

1 2 3 4 5

You don’t know the rules which have to be followed

1 2 3 4 5

Payments from other countries are not secured enough

1 2 3 4 5

Copyright prevents you from selling abroad or is too expensive to sell abroad

1 2 3 4 5

Dealing with foreign taxation is too complicated or too costly

1 2 3 4 5

Your product labelling has to be adapted

1 2 3 4 5

You lack the language skills to deal with foreign countries

1 2 3 4 5

Your suppliers restrict or forbid you to sell abroad

1 2 3 4 5

Your suppliers do not allow you to use third platform to sell your products and/or services

1 2 3 4 5

Your suppliers request you to sell abroad at a different price

1 2 3 4 5

You are concerned your data is not well protected when selling abroad

1 2 3 4 5

For reasons of interoperability, you cannot provide your products and/or services abroad

1 2 3 4 5

Q9


14

15

16

17

Your products and/or services are specific to your local market

1 2 3 4 5

Your company’s Internet connection is not fast enough

1 2 3 4 5

Clients abroad do not have a fast enough Internet connection

1 2 3 4 5

Resolving complaints and disputes cross-border is too expensive

1 2 3 4 5

NEW

Q10


Q6b

12

3

4

5

6

7

8

9

10

11

12

13

ASK Q6b IF Q2b=0% (COMPANY DOES NOT SELL ONLINE TO OTHER EU COUNTRIES) AND IF Q5=3 OR 4 (COMPANY IS TRYING TO DO IT NOW ORCONSIDERING IT NOW), OTHERS GO TO Q6c

Q6b: Rotate statements 1 to 17

If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company?


A major problem

A minor problem

Not a problem at

all


READ OUT)

DK/NA


1 2 3 4 5


1 2 3 4 5

Payments from other countries are not secured enough

1 2 3 4 5

Copyright prevents you from selling abroad or is too expensive to sell abroad

1 2 3 4 5

Dealing with foreign taxation is too complicated or too costly

1 2 3 4 5

Your product labelling has to be adapted

1 2 3 4 5


1 2 3 4 5

Your suppliers restrict or forbid you to sell abroad

1 2 3 4 5

Your suppliers do not allow you to use third platform to sell your products and/or services

1 2 3 4 5

Your suppliers request you to sell abroad at a different price

1 2 3 4 5

You are concerned your data is not well protected when selling abroad

1 2 3 4 5

For reasons of interoperability, you cannot provide your products and/or services abroad

1 2 3 4 5

Q11


14

15

16

17

Your products and/or services are specific to your local market

1 2 3 4 5

Your company’s Internet connection is not fast enough

1 2 3 4 5

Clients abroad do not have a fast enough Internet connection

1 2 3 4 5


1 2 3 4 5

NEW

Q12


Q6c

1

2

34

5

6

7

8

9

10

ASK Q6c IF A1=2 (COMPANY DOES NOT SELL ONLINE), OTHERS GO TO Q7

Q6c: Rotate statements 1 to 10

If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company?


A major problem

A minor problem

Not a problem at

all


READ OUT)

DK/NA

You do not have the necessary digital skills

1 2 3 4 5


1 2 3 4 5


1 2 3 4 5

Your suppliers restrict or forbid you from selling online

1 2 3 4 5

Your suppliers charge you a higher price for products which are sold online

1 2 3 4 5

Your suppliers do not allow you to use third party platforms to sell your products and/or services

1 2 3 4 5

There is a risk that online sales would bring prices of your products down

1 2 3 4 5

There is a risk that online sales would damage the overall image of your company and trademarks

1 2 3 4 5

Your Internet connection is not fast enough

1 2 3 4 5

NEW

Q13


Q7

1,

2,

3,4,5,

Q8a

Q8b

ASK Q7 AND Q8a, b AND c IF A2=1 (COMPANY PURCHASES ONLINE), OTHERS GO TO Q9

Q7: Rotate items 1 to 4


In order to purchase products and/or services online, which of the following do you use?


The website(s) or app(s) of your provider(s)A small commercial platform (e.g.: a specialised website or one with only a few products or brands)A large commercial platform (e.g.: a generalist website selling a lot of different products or brands) EDI-type transactions (Electronic Data Interchange, e.g.: XML)DK/NA

NEW


In 2014 what was approximately the percentage of goods and/or services that your company has purchased online from the country where your company is located?


%

NEW

In 2014 what was approximately the percentage of goods and/or services that your company has purchased online from other EU countries?


%

NEW

Q14


Q8c

Q9

1234

56

In 2014 what was approximately the percentage of goods and/or services that your company has purchased online from countries outside the EU?


%

NEW

ASK Q9 IF Q8b=0% (COMPANY HAS PURCHASED ONLINE BUT NOT IN ANOTHER EU COUNTRY), OTHERS GO TO Q10a

Have you ever bought, tried to buy or considered buying your products and/or services online from other EU countries?


You used to buy online from other EU countries but you stopped doing it

You tried, but you have given upYou are trying to do it nowYou are considering it nowYou will probably never buy your products and/or services online from other EU countriesDK/NA

NEW

Q15


Q10a

12

3

4

5

6

7

8

9

ASK Q10a IF Q8b=not 0% (COMPANY HAS PURCHASED ONLINE FROM OTHER EU COUNTRIES) OR IF Q9=1 OR 2 (COMPANY USED TO DO SO OR TRIED TO DO SO), OTHERS GO TO Q10b

Q10a: Rotate statements 1 to 9

For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all?


A major problem

A minor problem

Not a problem at

all


READ OUT)

DK/NA

Delivery costs are too high 1 2 3 4 5Payments to other countries are not secure enough

1 2 3 4 5

The product labelling has to be adapted

1 2 3 4 5

You lack the language skills for dealing with foreign countries

1 2 3 4 5

Copyright prevents foreign suppliers from delivering to your country, or makes it too expensive to deliver to your country

1 2 3 4 5

Foreign suppliers refuse to deliver to your country

1 2 3 4 5


1 2 3 4 5

You are concerned your data are not well protected when purchasing abroad

1 2 3 4 5

For reasons of interoperability, you cannot use foreign products and/or services

1 2 3 4 5

NEW

Q16


Q10b

12

3

4

5

6

7

8

9

ASK Q10b IF Q8b=0% (COMPANY DOES NOT PURCHASE ONLINE FROM OTHER EU COUNTRIES) AND IF Q9=3 OR 4 (COMPANY IS TRYING TO DO IT NOW OR IS CONSIDERING IT NOW), OTHERS GO TO Q11

Q10b: Rotate statements 1 to 9

If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company?


A major problem

A minor problem

Not a problem at

all


READ OUT)

DK/NA

Delivery costs are too high 1 2 3 4 5Payments to other countries are not secure enough

1 2 3 4 5

The product labelling has to be adapted

1 2 3 4 5


1 2 3 4 5

Copyright prevents foreign suppliers from delivering to your country, or makes it too expensive to deliver to your country

1 2 3 4 5

Foreign suppliers refuse to deliver to your country

1 2 3 4 5


1 2 3 4 5

5

You are concerned your data are not well protected when purchasing abroad

1 2 3 4 5

For reasons of interoperability, you cannot use foreign products and/or services

1 2 3 4

NEW

Q17


Q11

12345

Yes, definitelyYes, to some extentNo, not reallyNo, definitely notDK/NA

NEW

ASK Q11 IF Q2b=not 0% (COMPANY SELLS ONLINE TO OTHER EU COUNTRIES) OR IF Q5=(1, 2, 3 OR 4) (COMPANY USED TO DO SO, TRIED TO DO SO, IS TRYING TO DO SO OR IS CONSIDERING IT NOW), OTHERS GO TO THE END OF THE QUESTIONNAIRE

If the same rules for e-commerce between your company and customers were applied in all EU Member States, do you think that your firm would start or increase its sales online in other EU countries?


Q18

TABLES


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 46 54 0

36 64 0

35 65 0

67 33 0

70 30 0

34 66 0

34 66 0

44 56 0

28 71 1

46 54 0

44 56 0

49 51 0

32 68 0

32 68 0

34 66 0

37 62 1

47 53 0

47 53 0

39 61 0

49 51 0

45 55 0

52 48 0

46 54 0

59 41 0

51 49 0

Spontan: Weiß nicht / Keine Angabe

Flash EB413

41 59 0

27 73 0

Ja

Flash EB413

Non

No

Nein

Flash EB413

Oui

Yes

NSP/SR

DK/NA

A1 Votre enterprise fait-elle de la vente en ligne et/ou utilise des transactions de type EDI (Échange de Données Informatisées, par ex. : XML)? Les ventes par email ne sont pas considérées comme des ventes en ligne. A1 Does your company sell online and/or use EDI-type transactions (Electronic Data Interchange, e.g.: XML)? Selling by email is not considered online selling. A1 Verkauft Ihr Unternehmen online und/oder über elektronischen Datenaustausch (Electronic Data Interchange, z. B. XML)? Verkäufe per E-Mail gelten nicht als Onlineverkäufe und sind daher hier nicht gemeint.

T1


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 79 20 1

90 10 0

89 10 1

67 33 0

91 9 0

86 14 0

87 13 0

87 13 0

95 5 0

82 18 0

84 15 1

78 22 0

92 8 0

87 13 0

90 10 0

84 16 0

81 19 0

78 22 0

85 14 1

74 26 0

85 15 0

84 16 0

91 9 0

72 27 1

88 12 0


Flash EB413

86 14 0

92 8 0

Ja

Flash EB413

Non

No

Nein

Flash EB413

Oui

Yes

NSP/SR

DK/NA

A2 Votre enterprise fait-elle des achats en ligne et/ou utilise des transactions de type EDI (Échange de Données Informatisées, par ex. : XML)? Les achats par email ne sont pas considérées comme des achats en ligne. A2 Does your company purchase online and/or use EDI-type transactions (Electronic Data Interchange, e.g.: XML)? Purchasing by email is not considered online purchasing. A2 Tätigt Ihr Unternehmen Einkäufe online und/oder über elektronischen Datenaustausch (Electronic Data Interchange, z. B. XML)? Einkäufe per E-Mail gelten nicht als Onlineeinkäufe und sind daher hier auch nicht gemeint

T2


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 76 17 4 1 2 0

76 20 3 1 0 0

85 11 2 1 1 0

81 15 4 0 0 0

81 17 2 0 0 0

83 15 2 0 0 0

85 13 2 0 0 0

89 10 1 0 0 0

83 13 3 1 0 0

87 11 2 0 0 0

83 15 1 0 1 0

78 15 7 0 0 0

78 18 3 1 0 0

88 9 3 0 0 0

83 15 2 0 0 0

77 19 3 1 0 0

84 13 2 0 1 0

85 12 2 0 1 0

80 16 3 1 0 0

69 25 5 1 0 0

83 10 5 2 0 0

75 18 5 1 1 0

75 18 5 1 1 0

86 12 1 0 1 0

76 19 5 0 0 0

77 19 2 1 1 0

82 14 3 0 1 0

500 Beschäftigte oder mehr

Flash EB413

NSP/SR

DK/NA

Spontan: Weiß nicht / Keine

AngabeFlash EB

413

500 employés ou plus

500 or more employees

Zwischen 50 und 249 Beschäftigte

Flash EB413

250 à 499 employés

250 to 499 employees

Zwischen 250 und 499

BeschäftigteFlash EB

413

50 à 249 employés

50 to 249 employees


Flash EB413

10 à 49 employés

10 to 49 employees


Flash EB413

1 à 9 employé(s)

1 to 9 employees

D1 Combien d'employés (équivalent temps plein) compte votre entreprise ?

D1 How many employees (full-time equivalent) does your company currently have?

D1 Wie viele Vollzeit-Beschäftigte hat Ihr Unternehmen zurzeit?

T3


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 75 16 5 0 4 0

66 26 6 1 1 0

85 10 3 1 1 0

79 16 5 0 0 0

84 14 2 0 0 0

83 15 2 0 0 0

82 14 3 0 1 0

85 13 2 0 0 0

81 13 5 0 1 0

89 8 2 1 0 0

84 12 2 0 2 0

71 12 16 1 0 0

78 18 3 1 0 0

91 7 2 0 0 0

74 24 2 0 0 0

72 21 4 2 1 0

79 16 4 0 1 0

83 11 3 1 2 0

75 19 5 0 1 0

69 24 6 0 1 0

80 7 10 3 0 0

76 17 4 1 2 0

74 16 7 1 2 0

84 14 1 0 1 0

68 24 7 1 0 0

69 22 5 2 2 0

79 16 4 0 1 0


Flash EB413

NSP/SR

DK/NA


AngabeFlash EB

413




Flash EB413





413

50 à 249 employés

50 to 249 employees


Flash EB413

10 à 49 employés

10 to 49 employees


Flash EB413

1 à 9 employé(s)

1 to 9 employees

D1A Combien d'employés (équivalent temps plein) compte votre entreprise ?

D1A How many employees (full-time equivalent) does your company currently have?

D1A Wie viele Vollzeit-Beschäftigte hat Ihr Unternehmen zurzeit?

T4


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 76 17 4 1 2 0

78 19 2 1 0 0

85 12 2 0 1 0

85 12 3 0 0 0

81 18 1 0 0 0

84 14 2 0 0 0

86 12 1 0 1 0

89 10 1 0 0 0

84 13 2 1 0 0

86 12 2 0 0 0

83 15 1 0 1 0

79 15 6 0 0 0

79 18 2 1 0 0

88 9 3 0 0 0

86 12 2 0 0 0

77 20 2 0 1 0

87 12 1 0 0 0

86 11 1 1 1 0

82 15 1 1 1 0

68 26 5 1 0 0

87 11 2 0 0 0

74 19 6 0 1 0

76 18 4 1 1 0

87 12 1 0 0 0

80 15 5 0 0 0

79 18 2 1 0 0

83 14 2 0 1 0


Flash EB413

NSP/SR

DK/NA


AngabeFlash EB

413




Flash EB413





413

50 à 249 employés

50 to 249 employees


Flash EB413

10 à 49 employés

10 to 49 employees


Flash EB413

1 à 9 employé(s)

1 to 9 employees

D1B Combien d'employés (équivalent temps plein) compte votre entreprise ?

D1B How many employees (full-time equivalent) does your company currently have?

D1B Wie viele Vollzeit-Beschäftigte hat Ihr Unternehmen zurzeit?

T5


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 77 20 3 0

71 29 0 0

78 22 0 0

83 16 1 0

81 19 0 0

77 22 1 0

68 31 1 0

80 19 1 0

80 16 3 1

87 13 0 0

80 16 4 0

74 25 1 0

58 36 6 0

83 16 0 1

81 19 0 0

79 19 2 0

91 9 0 0

86 14 0 0

80 17 2 1

61 39 0 0

85 11 4 0

89 11 0 0

78 20 2 0

67 31 1 1

77 20 3 0

80 18 2 0

87 12 1 0

Nach dem 1. Januar 2014

Flash EB413

NSP/SR

DK/NA


Flash EB413

Après le 1er janvier 2014

After 1 January 2014

Vor dem 1. Januar 2009

Flash EB413

Entre le 1er janvier 2009 et le 1er janvier 2014

Between 1 January 2009 and 1 January 2014

Zwischen dem 1. Januar 2009 und dem 1. Januar

2014Flash EB

413

Avant le 1er janvier 2009

Before 1 January 2009

D2 Quand votre entreprise a-t-elle été créée ?

D2 When was your company established?

D2 Wann wurde Ihr Unternehmen gegründet?

T6


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 80 16 3 1

74 26 0 0

80 20 0 0

83 17 0 0

88 12 0 0

71 29 0 0

60 38 1 1

81 17 2 0

81 16 3 0

88 12 0 0

77 19 4 0

70 29 0 1

60 29 11 0

83 16 0 1

73 27 0 0

87 12 1 0

91 9 0 0

87 13 0 0

83 17 0 0

50 50 0 0

89 6 5 0

87 12 0 1

78 20 2 0

62 34 2 2

72 24 3 1

81 18 1 0

91 8 1 0


Flash EB413

NSP/SR

DK/NA


Flash EB413




Flash EB413




2014Flash EB

413



D2A Quand votre entreprise a-t-elle été créée ?

D2A When was your company established?

D2A Wann wurde Ihr Unternehmen gegründet?

T7


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 77 20 3 0

69 31 0 0

78 22 0 0

82 17 1 0

79 21 0 0

76 23 1 0

69 30 1 0

80 18 2 0

80 16 3 1

87 13 0 0

79 16 5 0

74 24 1 1

54 39 7 0

82 17 0 1

82 18 0 0

79 19 2 0

91 9 0 0

87 13 0 0

79 18 2 1

65 35 0 0

84 12 4 0

89 10 0 1

78 20 2 0

69 28 1 2

78 19 3 0

80 18 2 0

86 13 1 0


Flash EB413

NSP/SR

DK/NA


Flash EB413




Flash EB413




2014Flash EB

413



D2B Quand votre entreprise a-t-elle été créée ?

D2B When was your company established?

D2B Wann wurde Ihr Unternehmen gegründet?

T8


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 90 7 3 0

94 3 3 0

83 9 7 1

90 4 6 0

94 0 6 0

91 8 1 0

93 4 3 0

93 2 5 0

97 2 1 0

92 3 5 0

91 5 4 0

87 6 6 1

84 9 7 0

88 10 2 0

91 2 7 0

89 5 6 0

90 5 5 0

91 5 4 0

88 7 5 0

92 4 3 1

90 6 4 0

82 8 10 0

92 5 3 0

89 8 3 0

94 3 3 0

90 6 4 0

90 4 5 1

Teil eines internationalen Konzerns

Flash EB413

NSP/SR

DK/NA


Flash EB413

Fait partie d'un groupe international

Part of an international group

Unabhängig

Flash EB413

Fait partie d'un groupe national

Part of a national group

Teil eines nationalen Konzerns

Flash EB413

Est indépendante

Independent

D3 Votre entreprise…?

D3 Is your company …?

D3 Ist Ihr Unternehmen ...?

T9


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 90 6 4 0

93 3 4 0

72 18 7 3

88 5 7 0

92 0 8 0

86 12 2 0

90 5 5 0

91 4 5 0

95 5 0 0

89 4 7 0

91 6 3 0

86 6 7 1

82 10 8 0

91 6 3 0

91 2 7 0

79 9 12 0

87 6 7 0

90 6 4 0

85 9 5 1

93 0 4 3

88 7 5 0

81 7 12 0

91 6 3 0

86 9 5 0

94 4 2 0

88 7 5 0

89 5 6 0


Flash EB413

NSP/SR

DK/NA


Flash EB413



Unabhängig

Flash EB413




Flash EB413

Est indépendante

Independent

D3A Votre entreprise…?

D3A Is your company …?

D3A Ist Ihr Unternehmen ...?

T10


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 89 8 3 0

94 3 3 0

85 7 7 1

91 3 6 0

94 0 6 0

93 6 1 0

93 4 3 0

93 2 5 0

98 1 1 0

92 3 5 0

92 4 4 0

87 6 6 1

86 8 6 0

86 12 2 0

92 2 6 0

90 5 5 0

90 5 5 0

91 5 4 0

87 7 6 0

93 5 2 0

90 5 5 0

83 9 8 0

92 5 3 0

89 9 2 0

95 3 2 0

90 6 4 0

92 3 4 1


Flash EB413

NSP/SR

DK/NA


Flash EB413



Unabhängig

Flash EB413




Flash EB413

Est indépendante

Independent

D3B Votre entreprise…?

D3B Is your company …?

D3B Ist Ihr Unternehmen ...?

T11


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 77 64 6 10

4 5

49 76 6 17

69 88

74 73 2 2

5 16

72 75

55 48 6 7

67 76

69 72 5 7

12 15

65 67 12 15

65 72 10 16

64 79

62 64 8 9

12 8

77 81 7 9

64 80 7 10

60 55

68 64 7 9

6 4

65 79 18 18

63 75 16 23

65 77

72 72 2 5

19 23

65 50 11 10

59 47

60 71 7 11

47 75 4 15

64 69 10 14

Flash EB413

73 74 10 11

64

Waren an Unternehmen und andere

Organisationen

Flash EB413

Ausschließlich online

bereitgestellte digitale

Dienstleistungen an Privatkunden

Flash EB413

Flash EB413

12 20

73 10 19

D4 Votre entreprise vend-elle…? (PLUSIEURS REPONSES POSSIBLES)

Waren an Privatkunden

Des services numériques livrés

totalement en ligne à des entreprises et

autres organisations

Digital services entirely delivered

online to companies and other

organisations



Dienstleistungen an Unternehmen und

andere

D4 Does your company sell…? (MULTIPLE ANSWERS POSSIBLE)

D4 Verkauft Ihr Unternehmen ...? (MEHRFACHNENNUNGEN MÖGLICH)

Des produits à des clients particuliers

Goods to individual consumers


totalement en ligne à des clients particuliers


online to individual consumers

Des produits à des entreprises

et autres organisations

Goods to companies and

other organisations

T12


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

15

22

34

31

42

24

29

45

42

21

18

28

19

11

41

39

18

11

25

32

48

38

37

Offline bereitgestellte oder nicht

ausschließlich online bereitgestellte


Flash EB41330

33

25

37

D4 Votre entreprise vend-elle…? (PLUSIEURS REPONSES POSSIBLES)

D4 Does your company sell…? (MULTIPLE ANSWERS POSSIBLE)

D4 Verkauft Ihr Unternehmen ...? (MEHRFACHNENNUNGEN MÖGLICH)

DK/NA

Offline bereitgestellte oder nicht ausschließlich

online bereitgestellte Dienstleistungen an

Unternehmen und andere Organisationen


Angabe

Services delivered offline or not entirely delivered online to companies and

other organisations

Des services livrés hors ligne ou pas

complètement en ligne à des entreprises et autres

organisations

NSP/SR


complètement en ligne à des clients particuliers

Services delivered offline or not entirely delivered online to

individual consumers

1

28 5

44

Flash EB413

40 2

Flash EB413

0

47 0

39

3

31 1

38

1

35 4

53

3

49 0

39

0

44 0

54

7

13 1

25

3

43 0

39

0

34 3

25

5

14 1

26

2

28 1

52

4

44 6

48

0

51 0

25

T13


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 89 69 11 10

49 79 12 28

12 25

74 77 6 6

76 91

77 70 3 2

62 46 10 11

25 23

80 80 15 21

75 71

79 71 7 9

78 73 16 19

23 13

85 83 6 11

74 82

72 67 14 14

76 75 13 16

9 10

83 82 35 32

77 54

73 59 9 10

76 77 26 27

31 26

63 49 17 12

82 70

80 70 4 4

74 75 15 19

5 14

81 78 15 16

53 78

69 47 15 26

69 74 25 31

76 71 16 18

Ausschließlich online bereitgestellte digitale Dienstleistungen an

Privatkunden

Flash EB413

Ausschließlich online bereitgestellte digitale Dienstleistungen an Unternehmen und

andere Organisationen

Flash EB413


Flash EB413

Waren an Unternehmen und


Flash EB413

D4A Votre entreprise vend-elle…? (PLUSIEURS REPONSES POSSIBLES)

Des services numériques livrés totalement en

ligne à des entreprises et autres organisations

D4A Does your company sell…? (MULTIPLE ANSWERS POSSIBLE)

D4A Verkauft Ihr Unternehmen ...? (MEHRFACHNENNUNGEN MÖGLICH)



Des services numériques livrés totalement en ligne à des clients

particuliers

Digital services entirely delivered online to

individual consumers

Digital services entirely delivered online to

companies and other organisations

Des produits à des entreprises et autres

organisations

Goods to companies and other

organisations

T14


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

D4A Verkauft Ihr Unternehmen ...? (MEHRFACHNENNUNGEN MÖGLICH)

Des services livrés hors ligne ou pas complète-

ment en ligne à des clients particuliers


complètement en ligne à des entreprises et autres

organisations

NSP/SR

D4A Votre entreprise vend-elle…? (PLUSIEURS REPONSES POSSIBLES)

D4A Does your company sell…? (MULTIPLE ANSWERS POSSIBLE)


online bereitgestellte Dienstleistungen an

Privatkunden


online bereitgestellte Dienstleistungen an Unternehmen und



Services delivered offline or not entirely delivered



other organisations

Flash EB413

Flash EB413

Flash EB413

DK/NA

0

36 38 1

24 25 2

44 45

36 32 1

0

9 24 1

25 29 0

25 34

59 41 1

0

60 56 0

31 33 3

44 48

26 33 1

0

14 17 0

37 39 0

58 60

25 22 0

0

33 44 0

28

56 46 0

33 33

37 45 0

53 0

3

34 35 0

17 14 1

22

50 40 2

32 41

24 31 0

5

43

T15


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 74 64 6 13

50 76 5 13

68 87 5 16

77 74 5 5

74 76 1 2

54 48 5 6

66 77 11 16

63 67 13 16

67 72 5 8

62 73 10 17

65 81 9 7

77 80 6 7

59 64 9 10

63 81 7 10

56 57 5 4

60 78 16 17

67 64 7 9

61 75 15 23

61 81 18 25

66 52 11 11

72 80 2 7

59 73 6 11

46 73 5 16

72 73 10 12

57 51 13 21

64 75 8 17

63 70 9 14




Flash EB413

Ausschließlich online bereitgestellte digitale Dienstleistungen an Unternehmen und


Flash EB413


Flash EB413

Waren an Unternehmen und


Flash EB413

D4B Votre entreprise vend-elle…? (PLUSIEURS REPONSES POSSIBLES)


totalement en ligne à des entreprises et


D4B Does your company sell…? (MULTIPLE ANSWERS POSSIBLE)

D4B Verkauft Ihr Unternehmen ...? (MEHRFACHNENNUNGEN MÖGLICH)




totalement en ligne à des clients

particuliers




online to companies and other

organisations

Des produits à des entreprises et


Goods to companies and

other organisations

T16


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

52 0

3

12 13 1

41 46 7

33 50

35

0

20 28 1

24 26

5

44 44 0

17 26

2

24 34 3

44 54

3

40 45 1

30 41

0

12 14 1

19 27

0

29 38 3

41 55

9

33 52 1

19 24

1

38 56 0

38 56

2

12 35 2

43 40

0

26 30 7

26 41

4

31 42 2

38 41

1

Offline bereitgestellte oder nicht ausschließlich online

bereitgestellte Dienstleistungen an

Privatkunden

Offline bereitgestellte oder nicht ausschließlich online

bereitgestellte Dienstleistungen an

Unternehmen und andere Organisationen


32 45

Flash EB413

D4B Votre entreprise vend-elle…? (PLUSIEURS REPONSES POSSIBLES)

D4B Does your company sell…? (MULTIPLE ANSWERS POSSIBLE)

DK/NA

D4B Verkauft Ihr Unternehmen ...? (MEHRFACHNENNUNGEN MÖGLICH)

Flash EB413

Flash EB413

Des services livrés hors ligne ou pas complètement

en ligne à des clients particuliers

Des services livrés hors ligne ou pas complètement en ligne à des entreprises et autres organisations

NSP/SR

Services delivered offline or not entirely delivered



other organisations

T17


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 2316 28 19 8 4 2

2

11 36 31 12 5 2 3

30 35 20 9 3 1

21

28 43 6 2 1 0 20

11 35 20 9 2 2

9

47 26 6 2 2 1 16

30 41 11 4 2 3

30

47 29 9 1 1 0 13

11 29 20 6 3 1

14

22 29 21 9 5 2 12

9 39 26 5 0 7

15

25 32 26 8 6 0 3

30 35 13 5 2 0

23

50 22 18 3 2 0 5

18 27 19 8 2 3

5

11 42 24 5 1 0 17

4 49 31 8 2 1

9

24 40 15 7 1 1 12

7 45 29 9 1 0

8

21 29 20 14 2 1 13

47 27 12 5 1 0

20

8 40 27 8 3 1 13

1 20 29 19 7 4

19

32 36 17 3 2

15

3 7

45 21 7 7 0 1

10 28 28 12 4 3


Angabe

Flash EB41313

Mehr als 10 Millionen Euro

bis 50 Millionen Euro

Flash EB413

18 36 21 8 2 2

More than 50 million

euros

Mehr als 50 Millionen

Euro

Flash EB413

Mehr als 500 000

Euro bis 2 Millionen

Euro

Flash EB413

Plus de 2 jusqu'à 10

millions euros

More than 2 to 10 million

euros



Flash EB413

Weniger als 100 000

Euro

Flash EB413

Entre 100 000 et 500 000 euros

From 100 000 to 500 000 euros

100 000 bis 500 000

Euro

Flash EB413

Moins de 100 000 euros

Less than 100 000 euros

Plus de 500 000 jusqu'à 2 millions

euros

More than 500 000 to 2 million

euros


millions euros


euros

NSP/SR

DK/NA

Plus de 50 millions euros

D5T Quel a été le chiffre d'affaires total de votre entreprise en 2014 ?

D5T What was your company’s total turnover in 2014?

D5T Welchen Gesamtumsatz erzielte Ihr Unternehmen 2014?

T18


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 2319 25 15 10 6 2

4

3 27 40 14 8 3 5

27 37 20 6 5 1

22

23 47 5 3 0 0 22

11 34 20 10 1 2

11

45 25 6 1 1 1 21

33 38 8 4 3 3

31

33 41 10 1 1 1 13

7 29 21 7 3 2

12

22 27 20 8 6 2 15

9 36 29 6 0 8

13

31 17 18 10 18 0 6

35 32 13 4 2 1

15

52 18 21 2 3 0 4

15 29 20 13 4 4

4

5 40 26 8 2 0 19

0 45 35 11 4 1

12

25 40 10 7 0 2 16

7 46 23 10 2 0

14

27 27 18 15 2 0 11

41 21 15 8 1 0

23

8 43 24 8 3 2 12

0 14 31 17 10 5

21

30 33 19 3 2

18

5 8

41 19 8 10 0 1

6 23 28 14 7 4


Angabe

Flash EB41314



Flash EB413

17 36 20 8 3 2


euros


Euro

Flash EB413

Mehr als 500 000


Euro

Flash EB413


millions euros


euros



Flash EB413

Weniger als 100 000

Euro

Flash EB413


From 100 000 to 500 000 euros

100 000 bis 500 000

Euro

Flash EB413



Plus de 500 000 jusqu'à 2 millions

euros


euros


millions euros


euros

NSP/SR

DK/NA


D5TA Quel a été le chiffre d'affaires total de votre entreprise en 2014 ?

D5TA What was your company’s total turnover in 2014?

D5TA Welchen Gesamtumsatz erzielte Ihr Unternehmen 2014?

T19


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 2215 29 21 7 4 2

1

11 40 29 11 5 2 2

31 36 19 10 2 1

20

29 43 6 0 1 0 21

9 37 19 11 2 2

9

50 25 7 2 2 1 13

28 42 12 5 2 2

28

47 28 9 1 1 0 14

12 31 20 5 3 1

13

23 30 20 10 5 1 11

11 41 24 4 0 7

12

27 34 27 5 4 1 2

29 39 13 5 2 0

23

52 23 16 3 1 0 5

19 28 19 7 1 3

4

13 40 26 6 1 0 14

5 51 29 8 2 1

7

26 40 16 6 1 1 10

7 47 30 8 1 0

6

19 28 22 15 2 1 13

51 27 12 4 0 0

18

8 39 28 9 3 1 12

1 23 30 20 5 3

16

31 38 16 3 2

14

3 7

45 24 5 10 0 0

10 30 28 11 4 3

Spontan: Weiß nicht

/ Keine Angabe

Flash EB41312



Flash EB413

19 37 21 7 2 2


euros


Euro

Flash EB413

Mehr als 500 000


Euro

Flash EB413


millions euros


euros



Flash EB413

Weniger als 100

000 Euro

Flash EB413


From 100 000 to 500 000 euros

100 000 bis 500

000 Euro

Flash EB413



Plus de 500 000

jusqu'à 2 millions euros


euros


millions euros


euros

NSP/SR

DK/NA


D5TB Quel a été le chiffre d'affaires total de votre entreprise en 2014 ?

D5TB What was your company’s total turnover in 2014?

D5TB Welchen Gesamtumsatz erzielte Ihr Unternehmen 2014?

T20


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 41 1315 26 34 9 4 12

38 22

25 30 26 14 1 4 55 15

18 20 37 15 7 3

39 22

8 24 25 25 13 5 32 38

9 30 36 18 4 3

38 21

13 31 28 14 6 8 44 20

12 26 36 16 5 5

47 13

14 22 34 15 8 7 36 23

10 37 34 11 2 6

44 17

13 24 36 18 6 3 37 24

16 28 33 12 5 6

45 16

11 39 30 8 5 7 50 13

14 31 33 12 4 6

22 39

15 30 29 12 11 3 45 23

6 16 29 30 9 10

35 25

7 25 31 24 8 5 32 32

7 28 37 22 3 3

28 43

7 28 30 19 10 6 35 29

6 22 20 21 22 9

49 14

10 38 28 10 5 9 48 15

23 26 31 11 3 6

45 14

14 26 34 11 2 13 40 13

14 31 32 13 1 9

39 27

12 21 39 14 8 6 33 22

12 27 26 15 12 8

36 25

10 35 35 11 2 7 45 13

11 25 32 18 7 7

Total 'A augmenté'

Total 'Rise'

Gesamt 'Gestiegen'

Flash EB413

Total 'A diminué'

Total 'Fall'

Gesamt 'Gesunken'

Flash EB413

Um mehr als 25%

gesunken

Flash EB413

NSP/SR

DK/NA


/ Keine Angabe

Flash EB413

Baissé de plus de 25%

Fallen by more than

25%

Annähernd gleich

geblieben

Flash EB413

Baissé de 5% à 25%

Fallen by between 5% and

25%

Um 5% bis 25%

gesunken

Flash EB413

Est resté environ le

même

Remained approximat

ely the same

Um mehr als 25%

gestiegen

Flash EB413

Augmenté de 5% à

25%

Risen by between 5% and

25%

Um 5% bis 25%

gestiegen

Flash EB413

Augmenté de plus de

25%

Risen by more than

25%

D6 Depuis janvier 2012, le chiffre d'affaires de votre entreprise a-t-il...?

D6 Since January 2012 has your company’s turnover …?

D6 Ist der Umsatz Ihres Unternehmens seit Januar 2012 ...?

T21


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 18 26 25 10 7 14

28 32 20 14 0 6

22 18 30 16 12 2

11 24 13 29 16 7

8 34 35 16 4 3

13 34 23 15 5 10

15 22 38 14 5 6

16 21 35 11 6 11

10 42 30 12 0 6

16 24 30 23 5 2

17 28 32 13 8 2

13 27 30 6 5 19

19 28 27 13 7 6

20 39 19 10 7 5

8 19 27 30 9 7

11 25 27 23 8 6

8 21 38 26 5 2

4 32 27 21 7 9

6 24 15 20 26 9

10 48 22 10 7 3

33 27 16 8 5 11

12 28 32 12 4 12

17 30 29 15 1 8

17 21 34 13 8 7

9 23 29 16 12 11

9 27 41 13 5 5

11 26 28 19 8 8

Um mehr als 25%

gesunken

Flash EB413

NSP/SR

DK/NA


/ Keine Angabe

Flash EB413


Fallen by more than

25%

Annähernd gleich

geblieben

Flash EB413



25%

Um 5% bis 25%

gesunken

Flash EB413


même

Remained approximat

ely the same

Um mehr als 25%

gestiegen

Flash EB413

Augmenté de 5% à

25%


25%

Um 5% bis 25%

gestiegen

Flash EB413


25%

Risen by more than

25%

D6A Depuis janvier 2012, le chiffre d'affaires de votre entreprise a-t-il...?

D6A Since January 2012 has your company’s turnover …?

D6A Ist der Umsatz Ihres Unternehmens seit Januar 2012 ...?

T22


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 14 27 36 7 4 12

25 31 25 14 1 4

19 20 37 14 7 3

7 25 27 24 12 5

9 34 31 20 3 3

12 31 30 13 5 9

12 26 36 15 6 5

15 22 33 15 8 7

10 36 35 11 2 6

15 22 39 15 6 3

15 28 36 11 3 7

12 40 31 9 5 3

15 34 33 10 4 4

14 30 29 13 11 3

6 15 29 31 9 10

7 21 33 24 9 6

8 30 34 21 4 3

8 27 30 19 12 4

7 21 21 22 21 8

11 35 29 10 5 10

17 23 38 14 4 4

14 26 34 12 2 12

13 32 34 13 1 7

13 22 38 14 7 6

10 31 24 14 15 6

10 36 35 11 1 7

11 25 32 18 7 7

Um mehr als 25%

gesunken

Flash EB413

NSP/SR

DK/NA


/ Keine Angabe

Flash EB413


Fallen by more than

25%

Annähernd gleich

geblieben

Flash EB413



25%

Um 5% bis 25%

gesunken

Flash EB413


même

Remained approximat

ely the same

Um mehr als 25%

gestiegen

Flash EB413

Augmenté de 5% à

25%


25%

Um 5% bis 25%

gestiegen

Flash EB413


25%

Risen by more than

25%

D6B Depuis janvier 2012, le chiffre d'affaires de votre entreprise a-t-il...?

D6B Since January 2012 has your company’s turnover …?

D6B Ist der Umsatz Ihres Unternehmens seit Januar 2012 ...?

T23


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 7 48 12 8 16 9

9 51 16 2 10 12

12 43 17 9 14 5

25 42 7 2 7 17

9 49 11 2 18 11

3 42 16 7 17 15

5 44 16 13 10 12

3 49 18 9 16 5

6 57 12 6 9 10

8 54 15 2 12 9

5 67 7 7 6 8

1 45 2 7 35 10

1 50 14 5 14 16

6 46 12 11 18 7

0 66 15 2 10 7

2 59 13 3 10 13

5 54 16 9 10 6

4 69 11 4 7 5

1 72 17 0 6 4

4 52 22 7 10 5

0 63 5 6 14 12

5 54 10 6 15 10

6 61 8 5 10 10

7 50 17 5 16 5

3 48 11 5 17 16

2 62 10 9 5 12

6 57 13 5 11 8

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

D7 Approximativement, quel pourcentage du chiffre d'affaires de 2014 de votre entreprise provient de la vente en ligne ? (ECRIRE LA REPONSE EN %. SI REFUS/NSP CODE ‘999’)D7 Approximately what percentage of the value of your sales in 2014 came from online sales? (WRITE THE ANSWER IN PERCENTAGES. IF REFUSAL/DK CODE ‘999’)D7 Ungefähr wie viel Prozent Ihres Umsatzes entfielen im Jahr 2014 auf Onlineverkäufe? (ANTWORT ALS PROZENTANTEIL AUFSCHREIBEN. BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T24


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 1 59 9 7 7 17

5 53 16 7 13 6

4 54 13 9 17 3

14 36 13 3 12 22

8 63 9 2 12 6

2 62 9 6 10 11

4 61 8 5 8 14

2 59 16 5 13 5

2 50 15 7 18 8

6 50 11 4 14 15

5 57 11 4 8 15

2 59 14 3 14 8

4 56 13 2 12 13

2 55 12 2 20 9

2 75 8 3 6 6

4 50 11 5 19 11

2 63 9 4 10 12

2 72 7 4 8 7

3 80 7 2 3 5

3 55 15 6 10 11

0 50 18 5 8 19

2 53 14 11 16 4

2 41 17 12 21 7

2 62 12 5 11 8

2 51 9 5 9 24

2 69 6 6 10 7

3 63 10 5 10 9

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

D8 Approximativement, quel est le pourcentage en valeur des biens et/ou services que votre entreprise a acheté en ligne en 2014 ? (ECRIRE LA REPONSE EN %. SI REFUS/NSP CODE ‘999’)D8 What is approximately the percentage of the value of the goods and/or services purchased online by your company in 2014? (WRITE THE ANSWERS IN PERCENTAGES. IF REFUSAL/DK CODE ‘999’)D8 Etwa welcher Prozentanteil des Einkaufes Ihres Unternehmens an Waren/Dienstleistungen entfiel im Jahr 2014 auf den Online-Einkauf? (ANTWORT ALS PROZENTANTEIL AUFSCHREIBEN. BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T25


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

55 20 20 28 11

86 37 40 24 4

61 25 19 5 14

76 27 18 20 9

65 21 24 9 2

83 13 8 6 3

74 25 49 19 3

70 35 27 16 0

86 26 35 23 2

89 26 39 14 3

85 26 18 10 1

88 18 32 7 2

77 35 23 32 7

75 14 18 7 2

87 7 16 9 2

69 28 34 7 4

82 61 41 33 1

83 36 35 25 5

77 36 29 22 3

83 30 27 19 1

90 35 39 25 2

80 17 11 7 0

86 40 22 28 1

86 11 10 25 4

89 44 20 23 0

65 25 25 9 6


Flash EB413

80 35 33 22 3

Eine große Handelsplattform (z. B. eine allgemeine Website, auf der

viele verschiedene Produkte oder

Marken verkauft werden)Flash EB

413

Transaktionen mit elektronischem Datenaustausch (Electronic Data

Interchange, z. B. XML)

Flash EB413

Ihre eigene Website oder Apps

Flash EB413

Une petite plateforme

commerciale (par ex. un site spécialisé ou un site proposant

seulement certains produits ou marques)

A small commercial platform (e.g.: a

specialised website or one with only a few products or

brands)

Eine kleine Handelsplattform (z.

B. eine spezielle Website oder eine Website mit nur

wenigen Produkten oder Marken)

Flash EB413

Votre propre site Internet ou applications

Your own website or apps

Une plateforme commerciale

importante (par ex. site généraliste de

vente en ligne proposant de

nombreux produits ou marques)

A large commercial platform (e.g.: a generalist website

selling a lot of different products or

brands)

NSP/SR

DK/NA

Des transactions de type EDI (Échange

de Données Informatisées, par

ex. : XML)

EDI-type transactions

(Electronic Data Interchange, e.g.:

XML)

Q1 Quel(s) moyen(s), parmi les suivants, utilisez-vous pour vendre des produits et/ou services en ligne ? (PLUSIEURS REPONSES POSSIBLES)

Q1 In order to sell your products and/or services online, which of the following do you use? (MULTIPLE ANSWERS POSSIBLE)

Q1 Welche der folgenden Möglichkeiten nutzen Sie, um Ihre Produkte/Dienstleistungen online zu verkaufen? (MEHRFACHNENNUNGEN MÖGLICH)

T26


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 0 1 3 8 78 10

0 3 5 4 73 15

1 2 2 4 84 7

0 9 5 0 72 14

3 8 2 3 71 13

1 3 4 4 72 16

4 12 10 8 54 12

0 3 3 0 86 8

3 15 18 4 49 11

2 0 6 4 83 5

0 6 1 4 78 11

6 32 11 5 40 6

4 9 7 12 60 8

2 9 7 9 64 9

1 7 10 4 71 7

1 9 4 6 71 9

0 1 10 11 68 10

0 6 7 7 79 1

5 9 7 7 70 2

2 20 14 9 49 6

3 4 5 8 74 6

1 7 5 8 70 9

2 5 3 4 80 6

1 4 6 6 75 8

4 1 3 1 77 14

1 11 7 6 62 13

1 5 6 6 74 8

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q2a Approximativement, quel pourcentage de vos ventes en ligne en 2014 provient des ventes dans le pays où votre entreprise est implantée? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )Q2a Approximately what percentage of your online sales in 2014 came from the country where your company is located? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )Q2a Ungefähr wie viel Prozent Ihrer Onlineverkäufe entfielen im Jahr 2014 auf das Land, in dem Ihr Unternehmen angesiedelt ist? (AUFSCHREIBEN UND UMKODIEREN - NUR EINE NENNUNG MÖGLICH - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T27


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 45 42 2 1 0 10

54 27 2 0 3 14

68 19 4 2 0 7

48 24 11 0 3 14

53 20 3 1 10 13

54 19 6 1 3 17

32 30 12 6 8 12

61 26 3 0 2 8

30 22 15 11 11 11

54 34 6 0 0 6

53 29 7 0 0 11

26 21 18 3 27 5

41 27 13 5 6 8

34 39 12 2 4 9

50 22 12 7 2 7

47 31 6 5 2 9

38 39 11 1 1 10

58 28 8 2 3 1

57 25 9 3 4 2

27 36 20 5 6 6

57 21 10 5 0 7

36 44 6 2 2 10

58 28 4 1 3 6

43 36 11 3 0 7

60 20 5 0 1 14

34 31 11 4 7 13

48 32 8 2 2 8

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q2b Approximativement, quel pourcentage de vos ventes en ligne en 2014 provient des ventes dans d'autres pays de l'UE ? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )Q2b Approximately what percentage of your online sales in 2014 came from other EU countries? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )Q2b Ungefähr wie viel Prozent Ihrer Onlineverkäufe entfielen im Jahr 2014 auf andere EU-Länder? (AUFSCHREIBEN UND UMKODIEREN - NUR EINE NENNUNG MÖGLICH - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T28


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 56 32 2 0 0 10

65 20 1 0 0 14

79 12 2 0 0 7

79 5 0 2 0 14

79 7 0 0 1 13

75 8 0 0 0 17

48 34 3 2 0 13

79 10 2 1 0 8

70 13 4 2 0 11

81 12 0 1 1 5

81 3 2 3 0 11

69 17 2 5 2 5

67 18 4 2 1 8

61 21 7 2 0 9

69 18 5 1 0 7

58 25 7 1 0 9

58 31 1 0 0 10

80 12 6 1 0 1

64 21 9 1 3 2

45 37 9 2 1 6

74 16 0 3 0 7

60 23 6 0 2 9

71 17 2 2 2 6

79 8 3 2 1 7

69 12 2 1 2 14

69 15 3 0 0 13

69 18 4 1 1 7

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q2c Approximativement, quel pourcentage de vos ventes en ligne en 2014 provient des ventes dans des pays hors de l'UE? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )Q2c Approximately what percentage of your online sales in 2014 came from countries outside the EU? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )Q2c Ungefähr wie viel Prozent Ihrer Onlineverkäufe entfielen im Jahr 2014 auf Länder außerhalb der EU? (PROZENTWERT SCHREIBEN - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T29


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 12 39 16 3 5 3 432 22 12 10 2 10 24 230 4 0 0 0 05 02 0 0 5 0 781 349 3 2 57 1 32 29 17 24 7 2 5

13 67 19 6 6 6 87 614 10 6 6 0 23

12 40 8 8 4 4 139 411 85 4 6 4 71 130 6 2 2 1 11

14 721 69 7 7 7 76 184 4 3 3 2 2

11 556 3 4 3 3 314 712 19 4 13 1 713 639 15 10 0 3 1312 49 71 4 4 4 44 04 5 0 0 0 04 02 6 16 0 10 27 77 15 5 9 5 12

11 01 1 1 1 1 115 959 26 12 12 8 160 55 6 3 3 3 37 218 2 2 3 1 00 02 0 0 1 0 27 12 0 4 1 1 2

10 416 23 6 5 4 9

Danemark

Denmark

Dänemark

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Estonie

Estonia

Estland

Flash EB413

Zypern

Flash EB413

République tchèque

Czech Republic

Tschechische Republik

Flash EB413

Chypre

Cyprus

Bulgarien

Flash EB413

Croatie

Croatia

Kroatien

Flash EB413

Bulgarie

Bulgaria

Österreich

Flash EB413

Belgique

Belgium

Belgien

Flash EB413

Autriche

Austria

Q3 Dans quel(s) pays avez-vous vendu vos produits et/ou services en ligne en 2014 ? (NE PAS LIRE - PLUSIEURS RÉPONSES POSSIBLES)

Q3 In which countries did you sell your products and/or services online in 2014? (DO NOT READ OUT - MULTIPLE ANSWERS POSSIBLE)

Q3 In welchen Ländern haben Sie Ihre Produkte und/oder Dienstleistungen 2014 online verkauft? (NICHT VORLESEN - MEHRFACHNENNUNGEN MÖGLICH)

T30


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 4 18 163 9 52 46 8

10 10 112 46 20 40 10

0 0 1723 0 18 35 0

13 0 60 0 7 15 0

8 3 223 3 7 37 3

27 2 312 2 15 45 5

8 8 206 9 54 36 6

7 16 126 10 28 78 6

6 4 244 6 17 87 7

4 11 144 7 31 57 7

0 1 121 1 7 10 4

14 14 147 7 57 40 7

3 14 918 5 11 37 4

4 7 1255 25 11 36 0

4 7 07 12 65 55 7

16 8 306 15 23 53 10

6 12 504 6 2 59 10

0 10 350 0 62 33 0

0 0 380 4 26 46 0

9 0 237 10 71 61 16

1 1 300 84 24 19 1

11 9 329 11 36 0 12

3 3 65 8 11 42 1

5 4 52 5 7 32 2

6 0 80 0 2 17 33

8 4 151 5 61 44 4

5 8 244 8 34 38 6

Flash EB413

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Ungarn Irland ItalienEstland Finnland Frankreich Deutschland Griechenland

Hungary Ireland ItalyEstonia Finland France Germany Greece

Finlande France Allemagne Grèce Hongrie IrlandeEstonie




Italie

T31


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 5 21 4 9 63 5 5

10 10 4 10 22 2 10

0 3 7 0 01 0 0

0 1 26 0 120 0 0

1 8 1 1 11 3 1

2 11 11 2 05 2 2

6 13 12 0 86 8 10

6 19 0 10 710 16 6

4 21 10 4 84 4 7

6 0 11 10 44 4 12

1 11 3 1 601 1 1

14 28 7 14 714 14 0

2 4 16 2 236 0 2

0 18 13 7 30 59 0

1 15 12 7 104 4 7

6 15 13 6 811 10 11

4 47 4 13 44 4 18

0 11 1 20 30 0 0

0 12 6 0 120 2 2

7 22 9 7 77 5 7

0 11 1 1 155 36 0

6 41 20 10 97 7 24

7 11 6 3 36 5 3

1 4 22 1 33 4 1

0 3 1 1 250 0 1

1 76 4 7 11 1 23

3 21 10 9 74 4 9

Flash EB413

Flash EB413

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Malta Niederlande Polen Portugal RumänienLettland Litauen Luxemburg

Malta Netherlands Poland Portugal RomaniaLatvia Lithuania Luxembourg

Pologne Portugal RoumanieLettonie Lituanie Luxembourg Malte Pays-Bas




T32


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 3 40 23 03

2 11 0 182

0 18 48 190

0 6 0 70

0 3 1 13

0 11 3 65

6 71 12 336

7 10 12 3926

10 8 10 710

6 12 12 258

8 7 2 752

7 7 14 1414

2 3 11 302

3 4 19 163

7 18 7 144

63 12 11 2413

4 50 13 564

0 0 4 460

0 10 6 380

7 28 13 797

1 11 29 11

11 20 17 218

3 7 49 153

2 5 4 867

0 7 0 261

1 7 9 301

5 19 11 279

Flash EB413

Flash EB413

Flash EB413

Flash EB413

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Slowenien Spanien Schweden Vereinigtes KönigreichSlowakei

Slovenia Spain Sweden United KingdomSlovakia

Suède Royaume UniSlovaquie Slovénie Espagne




T33


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 11 3

20 5

13 7543 7

4 9 18 32

10 79

9 46

3 84

13 0

0 0 5 0

4 17 19 4

0 1006 0

0 0 2 5 2 972 0

3 3 0 6 6 8713 0

6 12 19 56 3 8826 14

6 8 13 14 0 10015 12

5 11 30 8 1 9414 7

3 2 6 13 2 969 3

0 1 6 17 10 852 5

0 2 0 16 0 9010 0

3 12 14 24 12 8111 5

0 17 6 20 8 918 0

5 8 11 10 0 8816 7

12 15 10 43 0 9023 10

5 6 31 17 0 9523 7

3 4 8 15 0 9610 4

4 12 6 38 8 8430 6

3 4 5 20 0 9733 5

23 21 13 33 0 9837 0

8 12 52 27 4 8929 12

0 2 7 9 0 833 0

0 3 4 3 5 932 0

6 14 19 21 21 637 1

1 1 5 13 3 9516 4

5 7 18 21 4 9020 6

Flash EB413

Flash EB413

Flash EB413

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Flash EB413

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Japan RusslandSchweiz,

Norwegen, Island

Sonstige


/ Keine Angabe

Außerhalb Ihres Landes

in der EU

Vereinigte Staaten von Amerika

(USA)China

Japan RussiaSwitzerland, Norway, Iceland

Other DK/NA

Outside your country in the

European Union

USA China

Suisse, Norvège, Islande

Autre NSP/SRHors de votre

pays dans l'UE

États-Unis Chine Japon Russie




T34


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 46 1375 43 7 11 3 9

4 10

84 20 5 4 9 18 32 3

79 13 0 4 17 19

5 2

100 6 0 0 0 5 0 0

97 2 0 0 0 2

56 3

87 13 0 3 3 0 6 6

88 26 14 6 12 19

8 1

100 15 12 6 8 13 14 0

94 14 7 5 11 30

17 10

96 9 3 3 2 6 13 2

85 2 5 0 1 6

24 12

90 10 0 0 2 0 16 0

81 11 5 3 12 14

10 0

91 8 0 0 17 6 20 8

88 16 7 5 8 11

17 0

90 23 10 12 15 10 43 0

95 23 7 5 6 31

38 8

96 10 4 3 4 8 15 0

84 30 6 4 12 6

33 0

97 33 5 3 4 5 20 0

98 37 0 23 21 13

9 0

89 29 12 8 12 52 27 4

83 3 0 0 2 7

21 21

93 2 0 0 3 4 3 5

63 7 1 6 14 19

21 4

95 16 4 1 1 5 13 3

90 20 6 5 7 18

Autre

Other

Sonstige

Flash EB413

NSP/SR

DK/NA

Spontan: Weiß nicht /

Keine Angabe

Flash EB413

Russland

Flash EB413

Suisse, Norvège, Islande

Switzerland, Norway, Iceland

Schweiz, Norwegen,

Island

Flash EB413

Russie

Russia

China

Flash EB413

Japon

Japan

Japan

Flash EB413

Chine

China

Außerhalb Ihres Landes

in der EU

Flash EB413

États-Unis

USA

Vereinigte Staaten von

Amerika (USA)

Flash EB413

Hors de votre pays dans l'UE

Outside your country in

the European

Union

Q3T Dans quel(s) pays avez-vous vendu vos produits et/ou services en ligne en 2014 ? (NE PAS LIRE - PLUSIEURS RÉPONSES POSSIBLES)Q3T In which countries did you sell your products and/or services online in 2014? (DO NOT READ OUT - MULTIPLE ANSWERS POSSIBLE)Q3T In welchen Ländern haben Sie Ihre Produkte und/oder Dienstleistungen 2014 online verkauft? (NICHT VORLESEN - MEHRFACHNENNUNGEN MÖGLICH)

T35


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 0 2 4 3 80 11

0 7 5 4 78 6

0 2 2 4 89 3

0 8 5 5 63 19

1 5 5 7 70 12

2 3 3 2 75 15

1 4 6 7 71 11

1 3 3 5 81 7

0 8 7 7 67 11

2 3 6 1 80 8

2 3 5 5 72 13

10 11 5 5 62 7

2 4 3 6 75 10

3 4 4 7 72 10

0 3 5 3 83 6

1 4 4 8 79 4

0 3 4 6 84 3

1 3 5 6 83 2

1 5 2 5 85 2

1 6 6 7 70 10

1 8 5 7 71 8

0 3 4 8 76 9

3 6 6 7 75 3

1 4 4 3 81 7

3 2 3 2 69 21

0 3 6 8 74 9

1 3 4 5 80 7

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q4a En 2014, quel a été approximativement le pourcentage de vos ventes traditionnelles, c.-à-d. hors ligne, provenant des ventes dans le pays où votre entreprise est implantée? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )

Q4a In 2014, approximately what percentage of your traditional sales, meaning not online, came from sales in the country where your company is located? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )

Q4a Ungefähr wie viel Prozent Ihres herkömmlichen Umsatzes, also nicht online, entfielen 2014 auf Verkäufe in dem Land, in dem Ihr Unternehmen ansässig ist? (AUFSCHREIBEN UND UMKODIEREN - NUR EINE NENNUNG MÖGLICH - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T36


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 66 18 4 1 0 11

57 27 7 1 2 6

68 24 3 1 1 3

46 18 8 5 4 19

42 33 7 2 4 12

66 11 4 1 3 15

49 30 7 1 2 11

64 20 4 1 4 7

42 29 9 3 6 11

57 26 6 2 1 8

49 27 8 1 2 13

39 26 10 2 16 7

59 22 5 2 2 10

50 26 9 2 3 10

65 21 4 2 2 6

61 25 6 2 2 4

63 27 5 2 0 3

69 20 6 1 2 2

61 31 4 0 2 2

50 29 8 0 3 10

59 20 8 3 3 7

45 38 5 2 1 9

54 28 7 4 4 3

57 29 4 2 2 6

55 18 2 1 3 21

40 39 9 2 1 9

60 26 5 1 2 6

76% - 100%

Flash EB413

NSP/SR

DK/NA


Angabe

Flash EB413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q4b En 2014, quel a été approximativement le pourcentage de vos ventes traditionnelles, c.-à-d. hors ligne, provenant des ventes dans d'autres pays de l'UE? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )

Q4b In 2014, approximately what percentage of your traditional sales, meaning not online, came from sales in other EU countries? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )

Q4b Ungefähr wie viel Prozent Ihres herkömmlichen Umsatzes, also nicht online, entfielen 2014 auf Verkäufe in anderen EU-Ländern? (AUFSCHREIBEN UND UMKODIEREN – NUR EINE NENNUNG MÖGLICH – BEI VERWEIGERUNG/WEISS NICHT CODE '999')

T37


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 72 14 1 1 1 11

68 18 7 1 0 6

85 11 1 0 0 3

75 3 3 0 0 19

75 9 3 0 1 12

80 4 1 0 0 15

66 19 3 1 0 11

86 6 1 0 0 7

73 13 2 0 1 11

81 7 2 1 1 8

78 5 2 0 2 13

87 3 0 0 3 7

72 13 3 0 2 10

78 9 1 0 2 10

83 7 3 1 0 6

69 22 4 1 0 4

76 19 1 1 0 3

81 12 3 1 1 2

77 16 1 2 2 2

71 12 4 2 1 10

80 7 2 3 0 8

72 16 2 0 1 9

69 23 2 1 2 3

82 7 3 0 1 7

68 7 1 2 1 21

75 12 3 0 1 9

77 12 2 1 1 7

76% - 100%

Flash EB413

NSP/SR

DK/NA


AngabeFlash EB

413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q4c En 2014, quel a été approximativement le pourcentage de vos ventes traditionnelles, c.-à-d. hors ligne, provenant des ventes dans des pays hors de l'UE? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )

Q4c In 2014, approximately what percentage of your traditional sales, meaning not online, came from sales in countries outside the EU? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )

Q4c Ungefähr wie viel Prozent Ihres herkömmlichen Umsatzes, also nicht online, entfielen 2014 auf Verkäufe in Ländern außerhalb der EU? (AUFSCHREIBEN UND UMKODIEREN - NUR EINE NENNUNG MÖGLICH - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T38


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 0 3 6 14 65 12

0 0 17 8 67 8

0 3 7 37 48 5

4 10 4 14 60 8

13 5 11 50 15 6

1 3 4 34 47 11

0 1 10 25 60 4

6 8 6 38 39 3

11 6 14 20 45 4

2 0 7 15 67 9

3 2 10 27 46 12

0 0 0 28 72 0

2 0 10 27 49 12

6 0 14 44 25 11

2 4 9 17 63 5

5 10 29 22 26 8

7 5 1 15 71 1

2 3 6 22 65 2

3 5 14 26 41 11

5 0 1 31 62 1

6 6 11 32 44 1

8 2 9 22 55 4

6 3 6 17 65 3

4 2 10 31 45 8

0 6 4 32 43 15

4 0 7 7 78 4

3 4 8 21 58 6

Sie werden Ihre Produkte und/oder Dienstleistungen

wahrscheinlich nie online in anderen EU-Ländern verkaufen

Flash EB413

NSP/SR

DK/NA


Angabe (NICHT VORLESEN)

Flash EB413

Vous ne vendrez probablement

jamais vos produits et/ou services en

ligne dans d’autres pays de l’UE

You will probably never sell your products and/or services online in other EU countries

Sie versuchen es gerade

Flash EB413

Vous l’envisagez

actuellement

You are considering it

now

Sie ziehen es gerade in Betracht

Flash EB413

Vous êtes en train

d’essayer de le faire

You are trying to do it now

Sie haben früher online in anderen

EU-Ländern verkauft, haben

aber damit aufgehört

Flash EB413

Vous avez essayé mais vous avez abandonné

You tried, but you have given up

Sie haben es versucht, aber es

aufgegeben

Flash EB413

Vous avez vendu dans d’autres

pays de l’UE mais vous avez arrêté

You used to sell online in other

EU countries but you stopped

doing it

Q5 Avez-vous déjà vendu, essayé de vendre ou envisagé de vendre, des produits et/ou services en ligne dans d'autres pays de l’UE?

Q5 Have you ever sold, tried to sell or considered selling your products and/or services online in other EU countries?

Q5 Haben Sie jemals versucht oder in Betracht gezogen, Ihre Produkte und/oder Dienstleistungen online in anderen EU-Ländern zu verkaufen oder dies auch getan?

T39


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

14 10 46 29 1

24 27 35 11 3

39 30 22 5 4

12 12 74 2 0

29 27 32 8 4

25 27 44 1 3

33 40 26 1 0

31 11 22 32 4

27 27 37 9 0

19 29 37 15 0

41 32 26 0 1

47 14 19 17 3

21 20 45 14 0

25 27 42 6 0

32 12 36 15 5

36 7 35 18 4

25 31 41 3 0

41 17 26 16 0

26 24 36 14 0

31 21 39 9 0

16 30 43 9 2

18 36 46 0 0

26 24 33 5 12

22 27 40 9 2

18 24 42 15 1

22 29 29 11 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

27 24 36 11 2

Not a problem at all

Überhaupt kein Problem

Flash EB413

Non applicable (NE PAS LIRE)

Not applicable (DO NOT READ OUT)

Nicht zutreffend (NICHT VORLESEN)

Flash EB413

Die Lieferkosten sind zu hoch

Un problème important

A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413

Pas un problème du tout

Q6a.1 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les coûts de livraison sont trop élevés

Q6a.1 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Delivery costs are too high

Q6a.1 Können Sie mir bitte für folgende Schwierigkeiten, die beim Onlineverkauf in anderen EU-Ländern oder bei dem Versuch desselben auftreten können, sagen, ob diese für Sie jeweils ein großes Problem, ein kleines Problem oder überhaupt kein Problem darstellen würden?

T40


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 17 58 22 1

12 28 50 7 3

30 25 31 5 9

5 12 78 5 0

21 23 35 15 6

10 32 51 1 6

19 20 61 0 0

31 8 31 28 2

16 21 49 12 2

17 27 39 16 1

26 19 54 0 1

25 16 33 20 6

9 19 47 21 4

19 20 50 10 1

22 11 59 8 0

28 17 41 14 0

20 31 46 3 0

28 18 38 14 2

5 22 57 15 1

24 15 57 4 0

13 25 55 5 2

7 30 63 0 0

16 28 38 7 11

13 25 52 8 2

13 18 55 12 2

21 13 56 1 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

19 23 47 9 2



Flash EB413




Flash EB413

Garantien und Rücksendungen sind zu teuer


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.2 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les garanties et retours coûtent trop cher

Q6a.2 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Guarantees and returns are too expensive


T41


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 5 77 10 7

7 18 67 5 3

26 31 21 8 14

2 22 70 2 4

21 21 50 5 3

4 19 74 0 3

1 47 48 4 0

26 10 59 4 1

7 14 74 3 2

8 27 58 5 2

15 7 77 0 1

8 22 40 19 11

6 28 59 3 4

15 24 54 4 3

18 12 68 2 0

30 13 54 3 0

24 24 49 3 0

23 18 50 7 2

8 23 62 3 4

20 15 65 0 0

9 30 55 2 4

0 17 83 0 0

11 23 49 5 12

6 24 61 6 3

5 29 56 8 2

14 10 66 0 10

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

15 22 56 4 3



Flash EB413




Flash EB413

Sie kennen die einzuhaltenden Vorschriften nicht


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.3 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vous ne connaissez pas les règles à suivre

Q6a.3 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? You don’t know the rules which have to be followed


T42


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 22 66 11 1

8 18 67 5 2

9 18 56 5 12

5 10 83 2 0

7 18 63 8 4

3 10 84 0 3

4 24 68 4 0

24 6 63 5 2

9 10 77 2 2

5 21 69 3 2

2 9 86 0 3

20 9 51 16 4

1 7 85 1 6

11 16 65 7 1

8 12 72 4 4

18 5 75 0 2

17 23 57 0 3

23 27 43 5 2

7 15 75 3 0

13 21 64 2 0

8 12 75 2 3

0 4 96 0 0

6 9 69 4 12

4 23 65 5 3

12 18 62 6 2

33 19 35 0 13

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

12 17 65 3 3



Flash EB413




Flash EB413

Zahlungen aus anderen Ländern sind nicht sicher genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.4 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les paiements provenant d'autres pays ne sont pas assez sécurisés

Q6a.4 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Payments from other countries are not secured enough


T43


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 7 81 10 1

3 16 69 9 3

9 17 63 6 5

3 6 86 5 0

17 6 52 19 6

4 18 64 9 5

8 23 64 5 0

10 8 44 37 1

0 6 80 12 2

1 7 74 17 1

0 0 88 11 1

10 18 42 23 7

8 7 52 30 3

6 8 73 9 4

3 3 76 16 2

5 7 66 19 3

16 16 62 6 0

8 13 53 24 2

3 15 64 18 0

13 16 63 8 0

3 6 72 13 6

2 0 98 0 0

7 4 68 8 13

4 13 74 7 2

2 7 69 19 3

16 10 45 15 14

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

7 11 66 13 3



Flash EB413




Flash EB413

Wegen Urheberrechten können Sie nicht im Ausland verkaufen oder dies wäre zu teuer


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.5 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les droits d'auteur vous empêchent de vendre à l'étranger ou cela est trop cher

Q6a.5 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Copyright prevents you from selling abroad or is too expensive to sell abroad


T44


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

7 18 50 22 3

5 17 61 7 10

22 8 47 5 18

8 14 68 5 5

18 16 39 14 13

2 27 61 0 10

5 39 50 6 0

23 13 45 16 3

9 26 50 11 4

9 16 60 13 2

25 34 40 0 1

13 14 41 24 8

7 13 66 10 4

8 22 60 9 1

3 16 68 2 11

23 22 48 5 2

16 31 47 3 3

30 28 27 13 2

8 24 55 12 1

13 18 65 0 4

12 23 55 4 6

7 17 76 0 0

11 17 50 7 15

9 20 57 11 3

11 22 49 16 2

11 20 56 1 12

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

15 23 50 7 5



Flash EB413




Flash EB413

Sich um die Besteuerung im Ausland zu kümmern ist zu kompliziert oder zu kostspielig


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.6 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les taxes l'étranger sont trop compliquées à gérer ou trop coûteuses

Q6a.6 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Dealing with foreign taxation is too complicated or too costly


T45


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 4 84 10 1

5 19 65 11 0

9 23 59 5 4

0 9 89 2 0

14 23 47 16 0

3 19 72 3 3

1 17 79 3 0

16 8 35 39 2

6 14 68 12 0

6 19 59 15 1

2 11 80 6 1

1 11 65 20 3

7 15 58 20 0

7 13 65 13 2

8 23 60 9 0

17 11 47 25 0

3 14 75 8 0

12 15 54 19 0

6 11 62 17 4

4 18 65 13 0

5 9 69 11 6

0 8 92 0 0

3 20 60 3 14

4 28 60 6 2

9 11 63 15 2

15 11 48 17 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

7 14 64 13 2



Flash EB413




Flash EB413

Die Etikettierung Ihrer Produkte muss angepasst werden


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.7 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? L'étiquetage de votre produit doit être adapté

Q6a.7 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Your product labelling has to be adapted


T46


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 22 67 9 1

9 31 58 2 0

38 36 16 6 4

3 22 73 2 0

8 17 70 5 0

0 20 76 3 1

5 32 59 4 0

27 10 59 2 2

13 12 71 2 2

9 19 69 3 0

0 16 83 0 1

16 11 56 11 6

6 20 74 0 0

13 27 56 4 0

6 8 84 2 0

26 16 55 0 3

19 34 44 0 3

23 26 46 5 0

8 38 52 2 0

11 13 76 0 0

12 20 61 3 4

1 28 71 0 0

8 28 53 4 7

5 23 63 7 2

6 10 80 2 2

22 18 51 0 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

15 24 56 3 2



Flash EB413




Flash EB413

Für die Aktivität im Ausland fehlen Ihnen Sprachkenntnisse


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.8 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vous manquez de connaissances linguistiques pour commercer avec des pays étrangers

Q6a.8 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? You lack the language skills to deal with foreign countries


T47


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 3 81 15 1

6 14 74 6 0

4 5 82 5 4

3 2 93 2 0

8 6 75 10 1

1 18 75 3 3

0 17 83 0 0

10 4 50 34 2

2 12 78 8 0

5 15 62 17 1

9 6 80 4 1

4 14 55 19 8

11 4 74 11 0

7 10 74 8 1

3 10 77 6 4

9 4 83 3 1

10 13 70 4 3

9 12 59 20 0

2 9 73 14 2

7 9 80 4 0

5 6 72 14 3

7 9 84 0 0

2 11 71 8 8

5 13 74 6 2

5 13 64 18 0

16 11 53 11 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

6 10 72 10 2



Flash EB413




Flash EB413

Ihre Zulieferer untersagen oder beschränken den Verkauf im Ausland


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.9 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs vous imposent des restrictions ou vous interdisent de vendre à l'étranger

Q6a.9 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Your suppliers restrict or forbid you to sell abroad


T48


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 1 85 11 3

4 12 67 9 8

5 4 74 9 8

0 3 92 5 0

6 11 75 8 0

4 13 76 4 3

1 24 72 3 0

10 3 54 31 2

3 8 73 14 2

3 8 68 18 3

13 9 72 3 3

1 4 65 19 11

1 16 63 17 3

8 6 76 6 4

6 8 73 7 6

19 15 62 0 4

14 9 71 3 3

21 13 51 15 0

1 17 65 15 2

9 2 85 4 0

2 6 73 14 5

7 10 83 0 0

2 3 69 6 20

2 5 79 9 5

0 9 78 12 1

11 9 65 6 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

8 9 69 10 4



Flash EB413




Flash EB413

Ihre Zulieferer erlauben Ihnen nicht, die Plattform eines Dritten zu nutzen, um Ihre Produkte und/oder Dienstleistungen zu verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.10 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs ne vous autorisent pas l'utilisation d'une plateforme tierce pour vendre vos produits et/ou services

Q6a.10 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Your suppliers do not allow you to use third platform to sell your products and/or services


T49


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 2 81 15 1

1 16 72 8 3

9 25 56 5 5

0 3 92 5 0

8 8 71 10 3

3 14 77 3 3

4 23 73 0 0

13 6 49 30 2

4 7 77 11 1

4 9 69 16 2

6 9 82 2 1

1 4 69 23 3

4 13 67 16 0

6 14 70 8 2

4 9 79 8 0

7 6 78 7 2

18 7 62 7 6

11 17 55 17 0

6 24 55 15 0

16 24 56 4 0

5 9 67 13 6

0 9 84 0 7

7 6 73 4 10

1 8 80 9 2

4 11 70 15 0

6 21 47 12 14

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

8 12 67 10 3



Flash EB413




Flash EB413

Ihre Zulieferer verlangen von Ihnen, im Ausland zu einem anderen Preis zu verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.11 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs exigent que vous vendiez à l'étranger à des prix différents

Q6a.11 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Your suppliers request you to sell abroad at a different price


T50


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 4 85 9 1

4 27 62 6 1

12 18 56 5 9

0 9 89 2 0

15 12 62 6 5

4 15 76 2 3

1 33 62 4 0

32 11 51 4 2

10 12 71 5 2

4 13 77 4 2

4 16 79 0 1

13 4 60 19 4

6 20 71 3 0

10 11 71 6 2

6 5 87 2 0

22 9 66 3 0

17 33 50 0 0

22 23 50 5 0

7 28 59 6 0

11 8 79 0 2

7 19 65 4 5

3 2 88 0 7

7 12 68 3 10

0 7 84 7 2

6 23 65 6 0

26 13 47 0 14

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

12 19 63 4 2



Flash EB413




Flash EB413

Sie haben Angst, dass Ihre Daten nicht ausreichend geschützt sind, wenn Sie im Ausland verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.12 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vous craignez que vos données ne soient pas bien protégées quand vous vendez à l'étranger

Q6a.12 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? You are concerned your data is not well protected when selling abroad


T51


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 3 87 8 2

3 15 68 6 8

13 10 64 4 9

3 13 78 2 4

15 16 56 10 3

1 21 65 2 11

9 27 56 4 4

18 8 55 16 3

2 10 68 15 5

3 10 74 12 1

9 15 72 2 2

11 4 48 26 11

2 14 78 6 0

6 13 64 13 4

12 17 62 7 2

18 7 70 5 0

17 22 57 1 3

16 14 55 11 4

5 12 64 13 6

17 13 59 5 6

5 7 81 4 3

0 10 90 0 0

8 9 49 5 29

2 13 62 11 12

2 15 64 16 3

20 15 50 2 13

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

10 13 65 6 6



Flash EB413




Flash EB413

Sie können Ihre Produkte und/oder Dienstleistungen aus Kompatibilitätsgründen nicht im Ausland verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.13 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Pour des raisons d'interopérabilité, vous ne pouvez pas distribuer vos services et/ou produits à l'étranger

Q6a.13 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? For reasons of interoperability, you cannot provide your products and/or services abroad


T52


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 2 86 11 1

0 13 86 1 0

4 22 61 5 8

19 15 64 2 0

0 10 80 8 2

4 14 77 2 3

4 29 62 5 0

15 3 65 16 1

5 9 77 9 0

4 13 70 12 1

6 6 68 13 7

7 11 63 16 3

11 25 55 0 9

12 26 57 5 0

11 15 62 8 4

20 15 62 0 3

12 18 67 3 0

12 13 66 7 2

3 15 78 4 0

15 11 63 7 4

1 13 73 9 4

3 0 97 0 0

8 7 70 5 10

3 12 73 10 2

4 11 71 14 0

6 6 82 1 5

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

8 13 70 6 3



Flash EB413




Flash EB413

Ihre Produkte und/oder Dienstleistungen richten sich an Ihren spezifischen Heimatmarkt


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.14 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vos produits et/ou services sont spécifiques à votre marché local

Q6a.14 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Your products and/or services are specific to your local market


T53


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 14 76 9 1

8 19 71 0 2

9 5 73 9 4

8 7 79 2 4

8 11 76 5 0

5 14 78 0 3

7 34 59 0 0

23 8 66 2 1

4 11 83 2 0

9 8 81 1 1

24 3 72 0 1

17 21 45 14 3

0 9 87 4 0

6 9 82 2 1

11 12 77 0 0

27 18 55 0 0

26 11 63 0 0

26 36 36 2 0

25 18 55 2 0

22 18 60 0 0

16 9 67 4 4

0 3 97 0 0

8 13 67 2 10

3 8 82 5 2

12 8 78 2 0

23 4 63 1 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

16 16 64 2 2



Flash EB413




Flash EB413

Die Internetverbindung Ihres Unternehmens ist nicht schnell genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.15 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? La connexion Internet de votre entreprise n'est pas suffisamment rapide

Q6a.15 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Your company’s Internet connection is not fast enough


T54


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 9 67 9 14

4 3 77 2 14

1 9 73 4 13

7 5 76 2 10

7 17 67 5 4

0 13 80 2 5

0 14 78 3 5

27 6 54 7 6

2 6 78 4 10

3 8 78 3 8

4 33 53 0 10

10 3 65 16 6

0 24 68 1 7

7 16 61 5 11

2 7 79 6 6

27 6 59 2 6

23 5 63 0 9

13 17 62 5 3

6 13 68 7 6

2 9 74 2 13

4 8 66 5 17

0 10 74 0 16

1 4 65 6 24

1 12 69 9 9

1 11 82 4 2

17 23 50 0 10

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

9 8 68 4 11



Flash EB413




Flash EB413

Die Internetverbindung der Kunden im Ausland ist nicht schnell genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.16 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les clients à l'étranger ne disposent pas d’une connexion Internet suffisamment rapide

Q6a.16 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Clients abroad do not have a fast enough Internet connection


T55


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

8 44 36 10 2

2 29 61 6 2

34 22 34 5 5

5 18 71 2 4

17 13 55 8 7

5 22 56 9 8

25 21 44 10 0

19 9 33 33 6

7 30 45 14 4

22 17 45 13 3

20 16 44 13 7

23 17 28 26 6

22 10 42 16 10

22 13 53 8 4

18 7 52 10 13

30 10 52 5 3

35 13 49 3 0

25 19 45 8 3

6 26 60 8 0

17 13 63 2 5

19 21 45 9 6

0 10 83 0 7

21 26 31 7 15

9 22 46 13 10

7 15 64 10 4

28 10 25 10 27

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

21 20 47 8 4



Flash EB413




Flash EB413

Es ist zu teuer, Beschwerden und Streitfälle über Landesgrenzen hinweg zu klären


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6a.17 Pour chacune des difficultés suivantes qui peut être rencontrée en vendant ou en essayant de vendre en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Résoudre les litiges et les réclamations transfrontaliers coûte trop cher

Q6a.17 For each of the following difficulties that may present itself when selling or trying to sell online to other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Resolving complaints and disputes cross-border is too expensive


T56


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

21 55 24 0 0

45 31 11 13 0

50 26 0 24 0

25 25 50 0 0

39 27 34 0 0

15 24 59 2 0

34 37 29 0 0

29 8 52 11 0

20 33 41 6 0

30 22 40 8 0

77 0 0 23 0

36 37 27 0 0

33 14 20 11 22

15 39 41 0 5

41 33 26 0 0

78 2 11 9 0

46 9 45 0 0

63 4 33 0 0

39 18 43 0 0

57 27 16 0 0

13 19 60 8 0

30 27 35 0 8

31 15 38 0 16

19 24 52 5 0

47 3 50 0 0

58 10 31 1 0

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

41 21 33 4 1



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.1 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les coûts de livraison sont trop élevés

Q6b.1 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Delivery costs are too high

Q6b.1 Stellen Sie sich vor, Sie würden Ihre Produkte und/oder Dienstleistungen online in anderen EU-Ländern verkaufen: Können Sie mir bitte sagen, ob folgende Schwierigkeiten für Ihr Unternehmen jeweils ein großes Problem, ein kleines Problem oder überhaupt kein Problem darstellen würden?

T57


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

21 53 26 0 0

31 23 46 0 0

23 29 24 0 24

8 45 47 0 0

39 32 26 3 0

5 16 73 0 6

34 36 22 1 7

37 3 41 11 8

13 23 51 13 0

33 2 56 9 0

10 67 0 23 0

27 55 18 0 0

11 29 36 9 15

29 31 38 0 2

26 27 41 0 6

51 13 27 9 0

41 23 36 0 0

55 27 18 0 0

38 29 18 15 0

38 27 31 0 4

22 18 46 7 7

5 32 48 0 15

26 19 43 4 8

11 43 30 11 5

22 28 25 25 0

36 16 40 0 8

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

32 26 36 3 3



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.2 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les garanties et retours coûtent trop che

Q6b.2 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Guarantees and returns are too expensive


T58


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 49 51 0 0

34 26 39 0 1

26 47 27 0 0

3 48 46 0 3

25 27 48 0 0

2 21 69 5 3

8 64 28 0 0

29 11 60 0 0

19 30 44 7 0

8 17 67 8 0

67 10 23 0 0

27 46 27 0 0

36 4 49 0 11

6 51 42 1 0

19 31 49 0 1

66 11 23 0 0

45 26 29 0 0

66 28 6 0 0

36 26 38 0 0

30 38 32 0 0

22 27 51 0 0

0 43 52 0 5

25 29 37 0 9

18 33 36 5 8

25 39 36 0 0

64 26 9 0 1

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

31 32 35 1 1



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.3 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous ne connaissez pas les règles à suivre

Q6b.3 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You don’t know the rules which have to be followed


T59


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

43 5 52 0 0

25 15 44 3 13

24 0 50 0 26

7 24 69 0 0

17 8 75 0 0

2 14 77 3 4

36 6 43 0 15

16 29 52 3 0

0 8 79 0 13

1 26 65 8 0

77 0 23 0 0

0 18 73 0 9

11 1 88 0 0

9 19 66 6 0

6 10 79 0 5

32 10 58 0 0

24 39 37 0 0

36 43 21 0 0

3 15 79 3 0

30 12 54 4 0

1 35 64 0 0

5 17 70 0 8

16 18 50 0 16

6 27 62 5 0

14 25 61 0 0

37 19 43 0 1

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

21 21 53 1 4



Flash EB413




Flash EB413

Zahlungen aus anderen Ländern sind nicht sicher genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.4 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les paiements provenant d'autres pays ne sont pas assez sécurisés

Q6b.4 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Payments from other countries are not secured enough


T60


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 2 98 0 0

26 7 44 13 10

24 50 26 0 0

3 10 87 0 0

17 5 65 13 0

0 5 81 11 3

7 15 55 22 1

17 20 44 8 11

0 0 77 10 13

8 1 74 17 0

0 77 23 0 0

9 9 54 28 0

20 7 49 20 4

5 0 89 2 4

10 11 59 6 14

31 0 38 22 9

18 27 36 10 9

32 23 41 4 0

13 18 69 0 0

38 0 54 4 4

7 1 78 14 0

0 15 80 0 5

11 9 55 9 16

0 19 71 5 5

0 3 72 25 0

39 10 42 1 8

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

18 11 55 10 6



Flash EB413




Flash EB413

Wegen Urheberrechten können Sie nicht im Ausland verkaufen oder dies wäre zu teuer


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.5 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les droits d'auteur vous empêchent de vendre à l'étranger ou cela est trop cher

Q6b.5 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Copyright prevents you from selling abroad or is too expensive to sell abroad


T61


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

21 25 53 0 1

13 40 30 0 17

47 24 3 0 26

9 36 51 0 4

14 39 39 0 8

9 25 56 3 7

15 24 47 0 14

33 37 27 0 3

19 22 40 6 13

1 18 65 8 8

67 10 23 0 0

9 45 28 9 9

11 20 55 0 14

10 45 43 0 2

2 29 54 5 10

57 33 1 0 9

57 14 29 0 0

40 23 21 0 16

54 15 31 0 0

27 26 39 0 8

20 16 57 7 0

0 8 67 0 25

14 22 48 0 16

0 45 20 11 24

39 0 61 0 0

45 19 24 1 11

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

30 24 36 2 8



Flash EB413




Flash EB413

Sich um die Besteuerung im Ausland zu kümmern ist zu kompliziert oder zu kostspielig


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.6 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les taxes l'étranger sont trop compliquées à gérer ou trop coûteuses

Q6b.6 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Dealing with foreign taxation is too complicated or too costly


T62


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

23 23 54 0 0

18 34 35 13 0

23 29 24 0 24

3 16 81 0 0

12 23 62 3 0

3 19 76 0 2

2 29 62 0 7

0 20 69 11 0

13 22 59 6 0

16 15 61 8 0

10 67 0 23 0

0 27 64 0 9

15 18 56 11 0

6 31 59 4 0

9 34 57 0 0

13 26 42 19 0

22 26 52 0 0

20 59 21 0 0

20 33 47 0 0

15 30 47 4 4

7 1 80 8 4

0 35 55 0 10

4 20 71 0 5

6 30 48 11 5

11 13 76 0 0

19 12 43 9 17

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

13 25 55 4 3



Flash EB413




Flash EB413

Die Etikettierung Ihrer Produkte muss angepasst werden


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.7 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? L'étiquetage de votre produit doit être adapté

Q6b.7 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your product labelling has to be adapted


T63


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 2 96 0 0

39 45 3 13 0

26 47 27 0 0

3 21 76 0 0

29 13 58 0 0

4 15 74 7 0

8 52 40 0 0

8 12 80 0 0

13 33 54 0 0

0 26 58 16 0

0 67 33 0 0

9 27 64 0 0

28 41 31 0 0

9 21 70 0 0

10 14 76 0 0

31 13 56 0 0

31 41 28 0 0

42 37 21 0 0

43 31 26 0 0

12 11 73 0 4

15 22 56 7 0

0 70 25 0 5

29 17 49 0 5

6 43 46 5 0

11 3 86 0 0

35 21 44 0 0

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

20 28 49 2 1



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.8 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous manquez de connaissances linguistiques pour commercer avec des pays étrangers

Q6b.8 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You lack the language skills to deal with foreign countries


T64


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 21 77 0 0

13 27 60 0 0

24 5 71 0 0

3 15 81 1 0

5 13 78 4 0

8 22 66 4 0

7 8 85 0 0

0 20 69 11 0

1 19 80 0 0

9 10 65 16 0

0 0 100 0 0

0 9 91 0 0

15 0 65 9 11

11 16 69 0 4

6 15 75 1 3

38 1 61 0 0

9 15 76 0 0

16 39 45 0 0

8 7 85 0 0

15 15 62 8 0

15 14 63 8 0

0 0 95 0 5

12 12 62 5 9

6 24 59 11 0

21 3 76 0 0

36 11 52 0 1

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

12 15 69 3 1



Flash EB413




Flash EB413

Ihre Zulieferer untersagen oder beschränken den Verkauf im Ausland


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.9 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs vous imposent des restrictions ou vous interdisent de vendre à l'étranger

Q6b.9 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your suppliers restrict or forbid you to sell abroad


T65


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 0 78 20 0

0 16 61 0 23

3 47 24 0 26

3 6 89 2 0

12 8 76 4 0

3 14 77 4 2

0 36 56 0 8

29 0 68 0 3

19 0 68 7 6

0 10 66 24 0

0 0 100 0 0

0 27 73 0 0

9 14 58 4 15

10 4 80 1 5

6 16 73 0 5

19 14 58 9 0

9 39 51 1 0

31 8 61 0 0

18 13 69 0 0

23 23 50 4 0

7 9 52 28 4

0 5 85 0 10

11 1 55 8 25

3 16 70 5 6

0 0 100 0 0

26 26 47 0 1

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

11 19 58 7 5



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.10 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs ne vous autorisent pas l'utilisation d'une plateforme tierce pour vendre vos produits et/ou services

Q6b.10 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your suppliers do not allow you to use third platform to sell your products and/or services


T66


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 4 96 0 0

12 43 32 13 0

0 26 74 0 0

3 13 83 1 0

4 8 65 9 14

0 14 78 4 4

0 28 64 1 7

0 29 68 0 3

6 7 74 13 0

0 10 58 24 8

10 67 23 0 0

0 9 82 9 0

4 11 58 14 13

5 10 84 0 1

4 4 80 5 7

0 32 68 0 0

0 31 61 0 8

0 36 48 16 0

0 5 95 0 0

19 8 69 4 0

2 21 56 14 7

0 5 88 0 7

12 4 63 9 12

6 24 57 5 8

11 13 76 0 0

26 1 71 0 2

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

5 21 64 6 4



Flash EB413




Flash EB413

Ihre Zulieferer verlangen von Ihnen, im Ausland zu einem anderen Preis zu verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.11 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs exigent que vous vendiez à l'étranger à des prix différents

Q6b.11 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your suppliers request you to sell abroad at a different price


T67


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

21 2 77 0 0

23 26 37 0 14

24 47 27 0 2

6 22 72 0 0

8 22 70 0 0

0 19 76 0 5

14 29 49 0 8

19 17 64 0 0

7 7 74 6 6

0 1 90 8 1

10 67 23 0 0

0 18 73 9 0

13 25 40 0 22

7 19 74 0 0

8 22 70 0 0

34 20 46 0 0

26 32 42 0 0

54 26 20 0 0

3 23 71 0 3

19 23 58 0 0

1 34 57 7 1

0 20 57 0 23

13 32 39 0 16

0 17 78 5 0

11 13 76 0 0

13 36 51 0 0

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

18 25 52 2 3



Flash EB413




Flash EB413

Sie haben Angst, dass Ihre Daten nicht ausreichend geschützt sind, wenn Sie im Ausland verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.12 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous craignez que vos données ne soient pas bien protégées quand vous vendez à l'étranger

Q6b.12 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You are concerned your data is not well protected when selling abroad


T68


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 7 93 0 0

10 30 38 13 9

0 50 26 0 24

3 22 75 0 0

17 18 65 0 0

4 9 84 3 0

1 28 56 0 15

29 8 60 0 3

19 1 65 0 15

0 9 67 24 0

0 0 100 0 0

9 18 37 18 18

22 16 37 0 25

15 4 72 0 9

8 17 63 5 7

56 2 42 0 0

24 39 37 0 0

16 59 25 0 0

15 58 26 0 1

31 23 42 0 4

7 14 79 0 0

0 0 80 0 20

12 10 42 0 36

0 11 78 5 6

11 3 86 0 0

25 17 41 1 16

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

18 22 51 2 7



Flash EB413




Flash EB413

Sie können Ihre Produkte und/oder Dienstleistungen aus Kompatibilitätsgründen nicht im Ausland verkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.13 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Pour des raisons d'interopérabilité, vous ne pouvez pas distribuer vos services et/ou produits à l'étranger

Q6b.13 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? For reasons of interoperability, you cannot provide your products and/or services abroad


T69


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 24 76 0 0

13 26 61 0 0

0 47 53 0 0

21 14 65 0 0

3 13 80 4 0

0 9 86 3 2

7 28 65 0 0

17 20 55 8 0

3 7 90 0 0

0 16 76 8 0

0 0 100 0 0

0 27 73 0 0

15 12 73 0 0

15 30 55 0 0

16 18 63 0 3

10 19 71 0 0

1 40 59 0 0

0 77 23 0 0

18 7 75 0 0

23 15 62 0 0

5 2 79 14 0

15 10 70 0 5

4 5 83 0 8

0 21 74 5 0

11 13 76 0 0

18 17 64 0 1

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

8 23 67 2 0



Flash EB413




Flash EB413

Ihre Produkte und/oder Dienstleistungen richten sich an Ihren spezifischen Heimatmarkt


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.14 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos produits et/ou services sont spécifiques à votre marché local

Q6b.14 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your products and/or services are specific to your local market


T70


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

21 2 77 0 0

38 18 44 0 0

0 71 29 0 0

3 10 87 0 0

12 8 80 0 0

0 7 89 4 0

8 13 79 0 0

16 15 69 0 0

0 12 88 0 0

8 15 61 16 0

67 10 23 0 0

9 0 91 0 0

15 20 65 0 0

0 9 91 0 0

5 21 71 3 0

32 23 45 0 0

10 32 58 0 0

39 16 45 0 0

28 21 51 0 0

27 19 54 0 0

17 7 69 7 0

0 0 95 0 5

4 9 82 0 5

5 0 90 5 0

39 0 61 0 0

26 1 65 8 0

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

16 18 64 1 1



Flash EB413




Flash EB413

Die Internetverbindung Ihres Unternehmens ist nicht schnell genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.15 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? La connexion Internet de votre entreprise n'est pas suffisamment rapide

Q6b.15 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your company’s Internet connection is not fast enough


T71


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 23 74 2 1

9 14 60 13 4

0 0 98 0 2

0 7 82 0 11

7 14 70 9 0

2 9 82 5 2

14 6 59 0 21

19 12 66 0 3

0 8 79 13 0

0 24 56 8 12

67 0 23 0 10

0 9 82 0 9

11 16 60 9 4

4 11 84 1 0

5 1 79 0 15

22 23 55 0 0

23 17 42 0 18

32 42 26 0 0

15 36 42 0 7

30 12 50 0 8

14 14 72 0 0

0 0 70 0 30

9 13 62 0 16

5 27 44 11 13

0 28 72 0 0

33 19 48 0 0

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

16 15 59 2 8



Flash EB413




Flash EB413

Die Internetverbindung der Kunden im Ausland ist nicht schnell genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.16 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les clients à l'étranger ne disposent pas d’une connexion Internet suffisamment rapide

Q6b.16 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Clients abroad do not have a fast enough Internet connection


T72


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

41 31 28 0 0

47 17 22 14 0

24 52 0 0 24

12 43 45 0 0

44 8 43 0 5

5 33 38 0 24

34 30 28 0 8

37 0 52 3 8

6 21 42 12 19

1 43 32 16 8

77 0 23 0 0

63 28 9 0 0

24 12 46 0 18

29 18 35 5 13

26 13 35 6 20

84 1 15 0 0

46 18 27 0 9

51 40 5 0 4

33 23 29 0 15

26 27 35 4 8

29 39 18 7 7

7 0 50 0 43

35 19 30 0 16

8 37 36 11 8

22 28 50 0 0

55 18 17 1 9

NSP/SR

DK/NA


(NICHT VORSELEN)

Flash EB413

37 25 27 3 8



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6b.17 Si vous vendiez vos produits et/ou services dans d'autres pays de l'UE, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Résoudre les litiges et les réclamations transfrontaliers coûte trop cher

Q6b.17 If you were to sell your products and/or services online to other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Resolving complaints and disputes cross-border is too expensive


T73


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

8 28 46 16 2

10 23 55 10 2

26 24 38 11 1

12 23 62 3 0

16 16 56 8 4

1 15 76 4 4

13 24 60 2 1

39 11 44 6 0

17 20 50 11 2

20 15 51 13 1

15 24 55 3 3

8 20 50 13 9

20 27 43 6 4

14 19 46 13 8

11 15 65 8 1

41 15 29 12 3

28 28 43 1 0

35 31 27 4 3

24 23 42 11 0

22 26 49 3 0

12 18 60 9 1

12 22 43 21 2

15 24 42 11 8

14 9 59 18 0

28 22 41 7 2

33 14 40 10 3

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

23 23 45 7 2



Flash EB413




Flash EB413

Ihnen fehlt die erforderliche digitale Kompetenz


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.1 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous ne disposez pas des compétences digitales nécessaires

Q6c.1 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You do not have the necessary digital skills

Q6c.1 Stellen Sie sich vor, Sie würden Ihre Produkte und/oder Dienstleistungen online verkaufen: Können Sie mir bitte sagen, ob folgende Schwierigkeiten für Ihr Unternehmen jeweils ein großes Problem, ein kleines Problem oder überhaupt kein Problem darstellen würden?

T74


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

7 21 49 16 7

19 23 44 12 2

39 27 22 11 1

14 25 58 3 0

23 21 45 8 3

4 17 72 5 2

24 39 32 0 5

41 18 34 5 2

24 23 38 10 5

19 27 35 15 4

24 22 48 1 5

15 21 34 19 11

20 32 35 11 2

12 18 52 12 6

15 25 42 11 7

52 13 19 13 3

35 29 33 1 2

35 28 33 3 1

19 26 42 11 2

19 39 37 2 3

19 25 45 10 1

2 28 46 22 2

26 20 36 11 7

7 20 48 21 4

30 26 31 10 3

30 16 35 8 11

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

29 25 36 7 3



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.2 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous ne connaissez pas les règles à suivre

Q6c.2 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You don’t know the rules which have to be followed


T75


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

12 24 40 21 3

21 28 37 12 2

45 27 16 11 1

21 22 50 5 2

25 24 37 8 6

11 31 46 6 6

23 41 27 5 4

46 16 27 9 2

25 22 37 13 3

21 23 30 22 4

28 23 37 10 2

30 26 17 14 13

37 18 27 13 5

21 23 35 15 6

30 24 28 11 7

53 17 15 12 3

43 26 24 3 4

43 27 24 6 0

29 23 30 16 2

38 21 32 4 5

16 23 45 14 2

4 19 52 22 3

25 21 34 12 8

13 15 50 18 4

32 23 32 11 2

35 25 22 8 10

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

33 24 30 10 3



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.3 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les coûts de livraison sont trop élevés

Q6c.3 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Delivery costs are too high


T76


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

7 18 45 25 5

16 25 41 14 4

30 16 42 5 7

23 25 43 7 2

22 24 35 11 8

11 20 59 6 4

33 26 28 5 8

44 12 29 12 3

17 23 36 21 3

33 16 26 21 4

26 26 39 5 4

22 25 25 18 10

25 22 30 16 7

22 20 37 15 6

28 25 28 15 4

51 18 15 15 1

36 27 31 1 5

45 27 21 6 1

18 34 25 20 3

34 24 33 3 6

23 20 34 20 3

4 17 55 22 2

20 23 36 13 8

13 15 44 24 4

36 16 29 15 4

26 26 35 10 3

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

32 23 30 11 4



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.4 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les garanties et les retours coûtent trop cher

Q6c.4 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Guarantees and returns are too expensive


T77


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

5 9 62 20 4

13 10 64 11 2

23 6 58 12 1

8 8 75 7 2

15 6 65 11 3

0 9 82 6 3

18 21 47 4 10

22 10 53 13 2

15 5 59 19 2

9 14 51 21 5

9 16 66 7 2

9 12 45 26 8

14 4 62 14 6

9 10 59 14 8

15 4 65 15 1

31 18 35 13 3

24 10 60 5 1

25 16 52 7 0

9 11 58 21 1

7 10 78 5 0

12 15 56 16 1

4 1 71 22 2

8 9 62 11 10

4 7 64 23 2

15 14 60 10 1

20 10 50 13 7

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

18 12 56 11 3



Flash EB413




Flash EB413

Ihre Zulieferer untersagen oder beschränken den Onlineverkauf


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.5 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs vous imposent des restrictions ou vous interdisent de vendre en ligne

Q6c.5 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your suppliers restrict or forbid you from selling online


T78


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

5 9 59 20 7

15 16 50 16 3

33 7 48 5 7

8 14 68 6 4

16 10 59 11 4

5 7 79 6 3

22 30 33 4 11

34 7 42 15 2

18 13 47 16 6

17 12 45 22 4

30 16 47 5 2

7 11 46 21 15

22 8 45 17 8

14 11 50 19 6

22 10 53 14 1

44 13 27 13 3

35 15 47 3 0

26 24 43 7 0

14 15 53 15 3

12 8 70 6 4

12 12 58 16 2

1 10 62 22 5

22 18 39 13 8

4 9 61 22 4

35 11 39 11 4

34 7 30 18 11

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

24 15 47 11 3



Flash EB413




Flash EB413

Für Produkte, die online verkauft werden, berechnen Ihnen Ihre Zulieferer einen höheren Preis


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.6 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs appliquent un prix plus élevé pour les produits vendus en ligne

Q6c.6 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your suppliers charge you a higher price for products which are sold online


T79


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 15 54 20 9

12 11 56 17 4

21 24 38 11 6

10 13 65 6 6

14 9 59 13 5

2 10 76 9 3

12 32 37 6 13

17 16 52 13 2

13 12 51 19 5

11 11 47 22 9

14 14 63 2 7

8 12 45 23 12

8 15 47 21 9

12 8 55 17 8

16 10 55 12 7

28 18 35 14 5

14 20 57 6 3

22 17 53 7 1

13 12 53 18 4

14 7 71 6 2

13 12 57 15 3

0 3 66 22 9

9 13 53 10 15

6 6 55 25 8

13 18 53 13 3

22 10 38 16 14

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

15 16 52 12 5



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.7 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vos fournisseurs ne vous autorisent pas l'utilisation d'une plateforme tierce pour vendre vos produits et/ou services

Q6c.7 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your suppliers do not allow you to use third party platforms to sell your products and/or services


T80


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

12 22 44 18 4

15 17 48 15 5

37 18 33 11 1

9 23 62 6 0

19 17 51 8 5

8 20 63 6 3

18 30 42 4 6

34 16 39 9 2

26 21 37 14 2

29 18 35 16 2

33 22 37 2 6

15 17 37 23 8

13 33 38 8 8

5 26 49 13 7

18 15 54 9 4

36 20 28 13 3

30 23 43 1 3

40 28 29 2 1

11 31 36 20 2

15 26 53 2 4

35 22 32 9 2

4 17 52 22 5

26 12 39 12 11

14 15 48 21 2

27 22 42 7 2

19 18 39 11 13

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

27 22 39 9 3



Flash EB413




Flash EB413

Es besteht das Risiko, dass der Onlineverkauf die Preise Ihrer Produkte nach unten treiben würden


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.8 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Il existe un risque que les ventes en ligne fassent baisser les prix de vos produits

Q6c.8 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? There is a risk that online sales would bring prices of your products down


T81


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

5 8 70 15 2

15 14 56 13 2

34 5 49 11 1

5 13 78 4 0

9 9 70 9 3

4 18 71 4 3

13 19 61 2 5

31 12 50 6 1

19 18 47 14 2

17 12 54 15 2

19 20 60 1 0

15 12 48 17 8

5 16 63 11 5

5 17 60 12 6

14 8 66 11 1

31 21 35 11 2

18 14 66 1 1

34 19 43 4 0

8 16 57 18 1

13 15 68 2 2

14 20 53 11 2

0 4 72 22 2

15 11 53 12 9

6 13 58 19 4

28 16 45 10 1

24 16 50 7 3

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

19 16 55 8 2



Flash EB413




Flash EB413

Es besteht das Risiko, dass der Onlineverkauf das allgemeine Image Ihres Unternehmens und Ihrer Marken schädigen würde


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.9 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Il existe un risque que les ventes en ligne affectent négativement l'image générale de votre entreprise et de votre marque

Q6c.9 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? There is a risk that online sales would damage the overall image of your company and trademarks


T82


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

7 12 68 13 0

21 24 45 9 1

33 18 38 10 1

8 12 77 2 1

19 15 56 8 2

2 9 84 2 3

17 21 58 1 3

36 8 52 4 0

23 19 48 8 2

14 17 55 13 1

18 19 62 1 0

14 13 54 11 8

12 23 59 6 0

16 12 56 10 6

20 9 62 7 2

52 19 18 10 1

33 20 46 0 1

38 20 40 2 0

26 18 47 8 1

28 15 53 3 1

23 11 59 7 0

0 9 67 22 2

18 15 57 7 3

5 8 69 17 1

29 19 44 7 1

42 13 35 5 5

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

29 17 47 6 1



Flash EB413




Flash EB413

Ihre Internetverbindung ist nicht schnell genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q6c.10 Si vous deviez vendre en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Votre connexion Internet n’est pas suffisamment rapide

Q6c.10 If you were to sell your products and/or services online, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Your Internet connection is not fast enough


T83


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

70 28 17 17 9

70 55 62 23 6

59 37 23 3 8

74 39 41 21 5

53 27 37 9 3

60 29 16 6 6

66 47 53 18 3

64 32 25 10 5

71 41 29 20 5

87 35 40 20 2

86 34 25 9 0

43 34 41 10 9

38 62 40 16 7

52 31 31 7 6

52 29 24 8 5

63 24 37 9 2

82 67 58 25 0

80 65 55 26 2

72 41 37 26 2

69 42 41 16 7

81 39 52 28 4

68 25 36 6 0

71 58 43 26 5

89 16 15 22 2

80 48 30 19 4

50 28 34 10 10


Flash EB413

73 46 45 20 4

Eine große Handelsplattform (z. B. eine allgemeine Website, auf der

viele verschiedene Produkte oder

Marken verkauft werden)Flash EB

413

Transaktionen mit elektronischem Datenaustausch (Electronic Data

Interchange, z. B. XML)

Flash EB413

Die Website(s) oder App(s) der Anbieter

Flash EB413

Une petite plateforme

commerciale (par ex. : un site spécialisé

ou un site proposant seulement certaines produits et marques)

A small commercial platform (e.g.: a

specialised website or one with only a few products or

brands)

Eine kleine Handelsplattform (z.

B. eine spezielle Website oder eine Website mit nur

wenigen Produkten oder Marken)

Flash EB413

Le(s) site(s) Internet ou les applications de

votre/vos fournisseur(s)

The website(s) or app(s) of your

provider(s)

Une plateforme commerciale

importante (par ex. site généraliste de

vente en ligne proposant de

nombreux produits et marques)

A large commercial platform (e.g.: a generalist website

selling a lot of different products or

brands)

NSP/SR

DK/NA

Transactions de type EDI (Échange de

Données Informatisées, par

ex. : XML)

EDI-type transactions

(Electronic Data Interchange, e.g.:

XML)

Q7 Pour vos achats de produits et/ou services en ligne, quel(s) moyen(s) parmi les suivants, utilisez-vous ? (PLUSIEURS REPONSES POSSIBLES)

Q7 In order to purchase products and/or services online, which of the following do you use? (MULTIPLE ANSWERS POSSIBLE)

Q7 Welche der folgenden Möglichkeiten nutzen Sie, um Produkte und/oder Dienstleistungen online zu erwerben? (MEHRFACHNENNUNGEN MÖGLICH)

T84


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 0 2 1 5 75 17

3 8 6 6 70 7

9 6 12 7 62 4

3 6 6 5 61 19

9 13 9 4 55 10

3 5 6 3 69 14

13 12 8 6 47 14

1 2 3 4 88 2

7 13 13 6 47 14

2 4 6 9 65 14

2 7 6 2 63 20

46 21 5 5 17 6

10 15 7 8 53 7

10 13 10 5 54 8

4 6 11 4 68 7

15 11 8 5 57 4

2 3 3 3 81 8

3 4 5 8 74 6

8 10 7 6 67 2

5 9 11 9 55 11

7 5 12 14 46 16

1 3 7 8 69 12

5 13 8 8 62 4

1 4 6 3 82 4

2 9 5 6 52 26

9 8 14 8 50 11

3 5 6 6 71 9

76% - 100%

Flash EB413

NSP/SR

DK/NA


AngabeFlash EB

413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q8a En 2014, quel a été approximativement le pourcentage de produits et/ou services que votre entreprise a acheté en ligne dans le pays où votre entreprise est implantée? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )

Q8a In 2014 what was approximately the percentage of goods and/or services that your company has purchased online from the country where your company is located? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )Q8a Ungefähr wie viel Prozent der im Jahr 2014 erworbenen Waren und/oder Dienstleistungen hat Ihr Unternehmen online im Land gekauft, in dem es ansässig ist? (AUFSCHREIBEN UND UMKODIEREN - NUR EINE NENNUNG MÖGLICH - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T85


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 64 16 2 0 1 17

49 27 8 2 7 7

41 29 13 4 9 4

34 32 8 0 7 19

43 18 8 4 17 10

62 11 6 3 4 14

35 19 13 6 13 14

69 24 4 0 1 2

21 32 12 7 14 14

48 26 8 1 3 14

47 18 5 4 6 20

7 11 10 4 62 6

43 17 13 3 17 7

42 18 16 2 14 8

53 20 13 1 6 7

46 18 13 3 15 5

59 25 4 2 2 8

52 29 6 3 4 6

52 23 10 3 10 2

25 38 10 6 10 11

36 22 19 2 6 15

50 31 6 0 1 12

44 27 13 2 9 5

68 17 5 3 3 4

40 19 11 0 4 26

27 29 15 5 13 11

53 25 7 2 5 8

76% - 100%

Flash EB413

NSP/SR

DK/NA


AngabeFlash EB

413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q8b En 2014, quel a été approximativement le pourcentage de produits et/ou services que votre entreprise a acheté en ligne dans d'autres pays de l'UE? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )Q8b In 2014 what was approximately the percentage of goods and/or services that your company has purchased online from other EU countries? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )Q8b Ungefähr wie viel Prozent der im Jahr 2014 erworbenen Waren und/oder Dienstleistungen hat Ihr Unternehmen online in anderen EU-Ländern gekauft? (AUFSCHREIBEN UND UMKODIEREN - NUR EINE NENNUNG MÖGLICH - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T86


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 72 9 1 1 0 17

71 18 4 0 0 7

70 18 5 2 1 4

66 11 2 0 2 19

77 7 3 0 3 10

77 6 2 0 1 14

61 15 5 2 3 14

87 8 1 1 1 2

73 9 2 1 1 14

68 13 3 1 2 13

70 6 2 0 2 20

79 10 3 0 2 6

72 13 4 1 3 7

73 9 6 1 3 8

75 12 4 1 1 7

68 16 5 2 4 5

79 9 3 0 1 8

76 13 4 0 1 6

75 14 5 1 3 2

64 21 2 2 0 11

61 12 11 0 1 15

67 13 4 2 2 12

68 17 5 2 4 4

84 8 3 1 0 4

57 9 2 2 5 25

74 11 2 1 1 11

74 12 3 1 1 9

76% - 100%

Flash EB413

NSP/SR

DK/NA


AngabeFlash EB

413

76% - 100%

76% - 100%

26% - 50%

Flash EB413

51% - 75%

51% - 75%

51% - 75%

Flash EB413

26% - 50%

26% - 50%

0

Flash EB413

1% - 25%

1% - 25%

1% - 25%

Flash EB413

0

0

Q8c En 2014, quel a été approximativement le pourcentage de produits et/ou services que votre entreprise a acheté en ligne dans des pays hors de l'UE? (ECRIRE ET RECODER – UNE SEULE REPONSE SI REFUS/NSP CODE ‘999’; )Q8c In 2014 what was approximately the percentage of goods and/or services that your company has purchased online from countries outside the EU? (WRITE DOWN AND RECODE – ONE ANSWER ONLY IF REFUSAL/DK CODE ‘999’; )Q8c Ungefähr wie viel Prozent der im Jahr 2014 erworbenen Waren und/oder Dienstleistungen hat Ihr Unternehmen online in Ländern außerhalb der EU gekauft? (PROZENTWERT SCHREIBEN - BEI VERWEIGERUNG/WEIß NICHT CODE "999")

T87


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK 2 0 2 15 76 5

3 0 0 17 74 6

14 3 4 34 37 8

5 10 9 16 55 5

8 11 10 35 32 4

3 15 4 35 34 9

8 7 3 23 53 6

10 10 2 26 46 6

5 2 2 16 73 2

6 2 4 21 60 7

11 2 2 23 57 5

0 0 0 11 89 0

12 3 10 27 34 14

8 11 2 34 36 9

4 6 0 14 63 13

12 2 16 43 21 6

6 6 2 19 65 2

8 4 6 18 59 5

8 6 3 23 46 14

3 1 1 24 65 6

0 6 0 48 34 12

13 4 1 12 60 10

7 3 4 12 62 12

4 7 4 20 56 9

5 7 0 37 35 16

7 0 0 16 60 17

7 5 3 18 59 8

Sie werden Ihre Produkte und/oder

Dienstleistungen wahrscheinlich nie online in anderen EU-

Ländern kaufenFlash EB

413

NSP/SR

DK/NA


Angabe

Flash EB413

Vous ne vendrez probablement

jamais vos produits et/ou

services en ligne dans d’autres pays de l’UE

You will probably never buy your products and/or services online from other EU

countries

Sie versuchen es gerade

Flash EB413

Vous l’envisagez actuellement

You are considering it

now

Sie ziehen es gerade in Betracht

Flash EB413

Vous êtes en train d’essayer

de le faire

You are trying to do it now

Sie haben früher online in anderen

EU-Ländern gekauft, haben

aber damit aufgehört

Flash EB413

Vous avez essayé mais vous avez

abandonné

You tried, but you have given

up

Sie haben es versucht, aber es

aufgegeben

Flash EB413

Vous avez vendu dans d’autres

pays de l’UE mais vous avez arrêté

You used to buy online from other EU countries but

you stopped doing it

Q9 Avez-vous déjà acheté, essayé d'acheter ou envisagé d'acheter vos produits et/ou services en ligne dans d'autres pays ?

Q9 Have you ever bought, tried to buy or considered buying your products and/or services online from other EU countries?

Q9 Haben Sie jemals Produkte und/oder Dienstleistungen online in anderen EU-Ländern zu erworben oder dies versucht oder in Betracht gezogen?

T88


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

7 34 53 5 1

13 36 43 7 1

39 34 23 1 3

6 30 62 2 0

34 24 35 5 2

12 31 56 0 1

22 44 29 3 2

48 21 25 5 1

13 30 46 9 2

21 30 48 1 0

29 32 36 2 1

36 22 24 16 2

20 30 46 1 3

23 22 47 5 3

35 23 36 1 5

44 19 33 2 2

42 20 37 0 1

29 37 30 4 0

18 41 37 4 0

30 33 34 3 0

18 33 42 5 2

16 32 52 0 0

25 33 34 2 6

10 16 66 5 3

19 28 51 2 0

50 21 22 3 4

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

28 29 38 4 1



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.1 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les coûts de livraison sont trop élevés

Q10a.1 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Delivery costs are too high

Q10a.1 Können Sie mir bitte für folgende Schwierigkeiten, die beim Onlineeinkauf in anderen EU-Ländern oder dem Versuch desselben auftreten können, sagen, ob diese für Sie jeweils ein großes Problem, ein kleines Problem oder überhaupt kein Problem dargestellt haben?

T89


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

4 9 79 6 2

11 8 73 5 3

18 11 62 1 8

3 12 81 2 2

21 14 55 5 5

3 13 81 0 3

10 19 66 1 4

36 11 49 2 2

7 11 69 11 2

7 17 73 2 1

14 11 74 0 1

13 19 52 15 1

4 10 81 0 5

18 15 63 3 1

17 15 67 0 1

33 16 45 1 5

25 21 53 0 1

33 22 39 5 1

7 16 75 2 0

13 28 56 2 1

11 16 67 4 2

0 5 91 0 4

13 17 64 2 4

2 10 82 3 3

17 14 66 2 1

25 17 54 1 3

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

18 17 60 3 2



Flash EB413




Flash EB413

Zahlungen in andere Länder sind nicht sicher genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.2 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les paiements vers les autres pays ne sont pas assez sécurisés

Q10a.2 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Payments to other countries are not secure enough


T90


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

7 18 70 4 1

3 21 65 9 2

13 24 57 4 2

3 15 77 3 2

21 25 47 6 1

2 19 78 0 1

12 31 48 5 4

32 16 41 11 0

6 17 61 12 4

5 15 72 6 2

13 19 61 5 2

13 13 50 20 4

10 9 69 8 4

7 21 61 6 5

7 17 73 1 2

37 17 42 2 2

16 26 54 4 0

15 28 51 5 1

7 20 63 10 0

13 27 53 6 1

5 15 68 11 1

2 21 77 0 0

10 24 57 2 7

4 22 66 5 3

11 18 63 7 1

24 15 53 1 7

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

14 21 57 6 2



Flash EB413




Flash EB413

Die Etikettierung der Produkte muss angepasst werden


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.3 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? L'étiquetage du produit doit être adapté

Q10a.3 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? The product labelling has to be adapted


T91


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 12 84 4 0

10 36 47 7 0

20 37 34 4 5

3 22 73 2 0

12 21 61 4 2

1 16 82 1 0

20 27 49 3 1

20 16 61 3 0

7 14 70 8 1

7 15 76 2 0

6 15 77 2 0

9 14 61 15 1

12 28 58 0 2

11 23 64 1 1

7 8 85 0 0

42 19 37 1 1

23 33 44 0 0

32 19 45 4 0

11 29 56 4 0

11 9 80 0 0

13 23 59 4 1

1 26 69 0 4

19 32 45 2 2

2 9 82 4 3

15 16 66 3 0

30 10 57 0 3

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

19 22 55 3 1



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.4 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vous manquez de connaissances linguistiques pour commercer avec des pays étrangers

Q10a.4 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? You lack the language skills for dealing with foreign countries


T92


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 15 80 3 0

6 18 63 11 2

15 23 50 4 8

3 14 77 3 3

18 22 49 6 5

5 11 71 9 4

11 21 58 5 5

35 15 38 9 3

5 8 66 16 5

9 19 61 9 2

21 19 53 4 3

17 15 42 25 1

6 7 69 14 4

10 13 64 7 6

16 18 54 5 7

27 17 49 4 3

23 15 54 2 6

17 26 50 7 0

8 19 64 8 1

18 14 59 4 5

8 18 60 9 5

4 4 91 0 1

15 16 52 7 10

3 11 78 5 3

10 15 62 9 4

39 10 36 0 15

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

15 17 57 7 4



Flash EB413




Flash EB413

Wegen Urheberrechten können ausländische Anbieter nicht in Ihr Land liefern oder dies wäre zu teuer


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.5 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les droits d'auteur empêchent les fournisseurs étrangers de livrer dans votre pays ou les coûts de livraison sont trop élevés

Q10a.5 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Copyright prevents foreign suppliers from delivering to your country, or makes it too expensive to deliver to your country


T93


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

6 8 81 5 0

5 9 78 7 1

16 11 67 1 5

2 16 79 2 1

27 20 44 6 3

5 21 74 0 0

14 25 55 3 3

28 12 51 7 2

8 7 70 13 2

8 27 62 3 0

19 23 56 2 0

12 21 50 17 0

9 18 64 5 4

15 27 49 7 2

19 19 57 3 2

27 8 60 3 2

25 7 67 0 1

19 17 56 7 1

10 22 64 4 0

18 23 56 1 2

7 9 76 7 1

4 23 73 0 0

16 13 61 3 7

1 13 78 5 3

10 18 67 4 1

38 6 47 0 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

16 13 65 4 2



Flash EB413




Flash EB413

Ausländische Anbieter weigern sich, in Ihr Land zu liefern


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.6 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Les fournisseurs étrangers refusent de livrer dans votre pays

Q10a.6 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Foreign suppliers refuse to deliver to your country


T94


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

9 23 58 7 3

19 15 53 9 4

47 26 21 1 5

11 21 62 3 3

40 18 29 8 5

11 15 60 6 8

33 19 32 9 7

41 15 30 8 6

12 16 48 18 6

22 23 46 3 6

30 27 41 2 0

27 20 34 14 5

13 7 52 19 9

21 13 53 9 4

30 14 45 3 8

43 16 37 2 2

44 22 31 2 1

41 21 31 6 1

12 25 56 6 1

17 28 46 2 7

33 24 35 5 3

8 9 75 0 8

30 35 24 3 8

10 29 49 6 6

25 17 48 7 3

45 14 14 6 21

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

32 21 38 5 4



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.7 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Résoudre les litiges et les réclamations transfrontaliers coûte trop cher

Q10a.7 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? Resolving complaints and disputes cross-border is too expensive


T95


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

5 13 78 4 0

11 18 63 6 2

13 29 40 1 17

5 20 73 2 0

24 24 47 4 1

3 12 85 0 0

16 30 49 4 1

49 15 34 2 0

13 16 57 12 2

12 22 62 2 2

24 27 49 0 0

19 11 53 14 3

13 21 62 0 4

17 17 59 3 4

15 19 66 0 0

39 17 40 2 2

31 28 41 0 0

40 14 42 4 0

11 29 56 3 1

14 22 62 1 1

14 28 54 3 1

4 12 76 0 8

9 31 53 2 5

4 10 79 5 2

24 19 55 2 0

48 12 34 0 6

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

22 22 51 3 2



Flash EB413




Flash EB413

Sie haben Angst, dass Ihre Daten nicht ausreichend geschützt sind, wenn Sie im Ausland einkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.8 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Vous craignez que vos données ne soient pas suffisamment protégées lors d'achats à l'étranger

Q10a.8 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? You are concerned your data are not well protected when purchasing abroad


T96


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

2 13 77 5 3

3 10 66 10 11

11 23 54 4 8

2 16 78 3 1

19 20 52 5 4

1 6 86 1 6

11 25 48 3 13

27 10 53 9 1

7 11 60 16 6

3 20 72 3 2

7 17 67 2 7

10 16 49 19 6

4 9 74 6 7

10 12 67 5 6

12 23 54 6 5

23 22 52 2 1

18 20 59 1 2

19 17 58 3 3

8 16 70 3 3

11 21 63 1 4

9 18 67 5 1

0 16 79 0 5

8 19 57 5 11

4 8 73 6 9

7 18 70 4 1

23 16 44 3 14

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

13 18 61 4 4



Flash EB413




Flash EB413

Sie können ausländische Produkte und/oder Dienstleistungen aus Kompatibilitätsgründen nicht nutzen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10a.9 Pour chacune des difficultés suivantes qui peut être rencontrée lors d’achats ou tentatives d'achat en ligne dans d'autres pays de l'UE, pourriez-vous me dire si cela a posé un problème important, un problème mineur ou pas de problème du tout ? Pour des raisons d'interopérabilité, vous ne pouvez pas utiliser des services ou produits étrangers

Q10a.9 For each of the following difficulties that may present itself when purchasing or trying to purchase online from other EU countries, can you tell me if it has been a major problem, a minor problem or not a problem at all? For reasons of interoperability, you cannot use foreign products and/or services


T97


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

26 17 55 0 2

37 25 38 0 0

42 22 36 0 0

11 45 44 0 0

44 21 23 2 10

17 23 60 0 0

41 41 11 2 5

63 23 10 4 0

21 25 54 0 0

29 30 41 0 0

70 0 30 0 0

25 20 47 8 0

38 22 35 0 5

41 27 28 0 4

40 22 26 7 5

78 6 4 12 0

47 42 11 0 0

52 21 27 0 0

43 45 10 0 2

60 12 20 0 8

5 47 42 6 0

0 58 14 0 28

35 34 28 0 3

19 28 41 0 12

54 3 43 0 0

60 33 7 0 0

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

42 29 25 2 2



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.1 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les coûts de livraison sont trop élevés

Q10b.1 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Delivery costs are too high

Q10b.1 Stellen Sie sich vor, Sie würden Ihre Produkte und/oder Dienstleistungen online in anderen EU-Ländern erwerben: Können Sie mir bitte sagen, ob folgende Schwierigkeiten für Ihr Unternehmen jeweils ein großes Problem, ein kleines Problem oder überhaupt kein Problem wären?

T98


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

27 4 69 0 0

15 35 50 0 0

2 0 80 0 18

7 24 67 0 2

19 23 54 0 4

4 21 71 4 0

24 44 26 0 6

49 14 27 4 6

12 25 60 3 0

0 0 89 0 11

70 30 0 0 0

16 16 60 8 0

1 27 60 5 7

14 32 47 3 4

14 12 64 5 5

52 15 33 0 0

15 56 21 3 5

42 35 23 0 0

24 23 53 0 0

43 28 29 0 0

6 18 70 6 0

0 16 84 0 0

15 21 62 0 2

6 25 63 0 6

37 8 55 0 0

50 22 23 0 5

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

24 31 41 1 3



Flash EB413




Flash EB413

Zahlungen in andere Länder sind nicht sicher genug


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.2 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les paiements vers les autres pays ne pas assez sécurisés

Q10b.2 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Payments to other countries are not secure enough


T99


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

15 28 45 12 0

19 23 58 0 0

18 22 60 0 0

6 25 67 0 2

21 30 45 1 3

14 22 64 0 0

17 54 29 0 0

56 18 22 4 0

8 14 74 4 0

0 23 77 0 0

0 0 70 30 0

9 27 39 16 9

0 32 68 0 0

18 27 50 0 5

7 27 54 7 5

44 20 30 6 0

41 30 29 0 0

36 37 24 0 3

20 22 58 0 0

25 27 44 4 0

3 28 58 6 5

14 14 58 0 14

11 36 48 0 5

6 32 47 0 15

18 20 54 8 0

31 48 20 1 0

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

25 30 41 2 2



Flash EB413




Flash EB413

Die Etikettierung der Produkte muss angepasst werden


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.3 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? L'étiquetage du produit doit être adapté

Q10b.3 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? The product labelling has to be adapted


T100


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 17 83 0 0

16 37 47 0 0

0 58 42 0 0

15 21 64 0 0

16 33 49 2 0

0 13 83 4 0

32 37 31 0 0

54 19 27 0 0

10 30 60 0 0

11 34 55 0 0

0 0 100 0 0

12 33 55 0 0

17 17 66 0 0

24 22 54 0 0

8 17 68 5 2

62 18 20 0 0

47 29 24 0 0

28 44 28 0 0

25 35 40 0 0

23 20 57 0 0

13 46 41 0 0

14 28 58 0 0

42 23 35 0 0

3 12 79 0 6

28 0 72 0 0

20 43 37 0 0

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

29 31 40 0 0



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.4 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous manquez de connaissances linguistiques pour commercer avec des pays étrangers

Q10b.4 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You lack the language skills to deal with foreign countries


T101


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 26 61 0 13

40 7 53 0 0

20 22 40 0 18

6 20 70 0 4

27 23 32 7 11

0 12 67 11 10

32 30 26 7 5

58 17 15 4 6

11 29 54 3 3

11 23 48 18 0

0 0 100 0 0

10 18 47 9 16

28 6 61 5 0

21 20 49 6 4

16 18 43 15 8

45 0 35 20 0

32 11 47 0 10

17 33 36 4 10

36 7 33 11 13

24 28 40 0 8

3 17 68 12 0

2 14 70 0 14

33 21 38 0 8

12 19 53 3 13

12 17 59 0 12

57 16 2 1 24

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

25 19 44 5 7



Flash EB413




Flash EB413

Wegen Urheberrechten können ausländische Anbieter nicht in Ihr Land liefern oder dies wäre zu teuer


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.5 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les droits d'auteur empêchent les fournisseurs étrangers de livrer dans votre pays ou les coûts de livraison sont trop élevés

Q10b.5 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Copyright prevents foreign suppliers from delivering to your country, or makes it too expensive to deliver to your country


T102


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

1 15 72 12 0

28 12 60 0 0

2 22 76 0 0

7 6 85 0 2

21 18 48 0 13

16 13 67 4 0

35 27 26 6 6

39 5 48 8 0

13 22 59 3 3

0 45 55 0 0

70 30 0 0 0

4 8 55 17 16

24 39 35 0 2

29 16 42 7 6

22 20 50 8 0

54 6 40 0 0

26 21 40 3 10

31 23 40 3 3

13 10 75 0 2

31 25 36 4 4

6 6 70 6 12

2 0 70 0 28

31 9 50 0 10

7 13 74 0 6

29 8 55 8 0

57 11 18 0 14

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

26 17 48 3 6



Flash EB413




Flash EB413

Ausländische Anbeiter weigern sich, in Ihr Land zu liefern


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.6 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Les fournisseurs étrangers refusent de livrer dans votre pays

Q10b.6 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Foreign suppliers refuse to deliver to your country


T103


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

29 27 44 0 0

29 25 46 0 0

21 61 18 0 0

33 32 26 0 9

42 17 30 1 10

17 14 57 4 8

55 28 8 2 7

76 1 9 4 10

35 27 33 3 2

45 19 36 0 0

100 0 0 0 0

29 24 39 8 0

40 20 28 0 12

43 21 35 0 1

22 24 39 7 8

82 8 4 6 0

46 35 6 0 13

59 28 13 0 0

26 26 32 11 5

43 24 21 4 8

40 30 20 10 0

14 30 28 0 28

45 26 21 0 8

25 21 41 0 13

33 17 33 9 8

63 20 1 1 15

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

46 27 19 2 6



Flash EB413




Flash EB413



A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.7 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Résoudre les litiges et les réclamations transfrontaliers coûte trop cher

Q10b.7 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? Resolving complaints and disputes cross-border is too expensive


T104


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

27 15 58 0 0

27 17 52 0 4

2 0 80 0 18

10 19 71 0 0

25 28 40 3 4

10 19 67 4 0

29 50 21 0 0

50 17 29 4 0

24 30 46 0 0

11 24 65 0 0

70 30 0 0 0

2 28 62 8 0

16 25 54 0 5

32 16 49 0 3

8 34 50 5 3

38 26 36 0 0

42 36 19 3 0

42 42 16 0 0

16 49 35 0 0

29 27 44 0 0

6 18 65 11 0

0 14 86 0 0

12 25 61 0 2

13 25 56 0 6

42 12 46 0 0

68 13 14 0 5

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

29 30 39 1 1



Flash EB413




Flash EB413

Sie haben Angst, dass Ihre Daten nicht ausreichend geschützt sind, wenn Sie im Ausland einkaufen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.8 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Vous craignez que vos données ne soient pas suffisamment protégées lors d'achats à l'étranger

Q10b.8 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? You are concerned your data are not well protected when purchasing abroad


T105


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

0 30 70 0 0

18 24 58 0 0

2 0 80 0 18

12 24 62 0 2

15 22 50 7 6

4 12 72 8 4

15 30 38 0 17

27 25 34 8 6

8 12 68 0 12

11 12 77 0 0

0 0 100 0 0

17 18 55 8 2

14 24 51 6 5

14 24 61 0 1

13 28 45 11 3

51 24 19 6 0

24 27 41 0 8

28 33 28 4 7

16 7 77 0 0

8 20 68 0 4

3 18 73 6 0

0 2 84 0 14

9 10 48 0 33

13 6 60 0 21

0 20 80 0 0

28 36 26 1 9

NSP/SR

DK/NA


(NICHT VORLESEN)

Flash EB413

18 23 49 2 8



Flash EB413




Flash EB413

Sie können ausländische Produkte und/oder Dienstleistungen aus Kompatibilitätsgründen nicht nutzen


A major problem

Ein großes Problem

Flash EB413

Un problème mineur

A minor problem

Ein kleines Problem

Flash EB413


Q10b.9 Si vous deviez acheter en ligne vos produits et/ou services, diriez-vous que chacune des difficultés suivantes pourrait poser un problème important, un problème mineur ou pas de problème du tout ? Pour des raisons d'interopérabilité, vous ne pouvez pas utiliser des services ou produits étrangers

Q10b.9 If you were to purchase your products and/or services online from other EU countries, tell me if each of the following difficulties would be a major problem, a minor problem or not a problem at all for your company? For reasons of interoperability, you cannot use foreign products and/or services


T106


%

TOTAL

BE

BG

CZ

DK

DE

EE

IE

EL

ES

FR

HR

IT

LV

LT

LU

HU

NL

AT

PL

PT

RO

SI

SK

FI

SE

UK

27 25 14 18 16

9 40 26 13 12

24 34 20 14 8

8 44 37 9 2

44 28 10 9 9

22 36 18 20 4

36 43 16 2 3

33 37 10 14 6

14 32 27 18 9

16 34 25 20 5

15 38 35 4 8

20 29 31 17 3

26 27 30 6 11

26 39 14 15 6

22 41 14 13 10

34 34 11 13 8

17 40 18 20 5

36 24 21 16 3

20 33 29 5 13

35 45 5 14 1

16 28 33 17 6

33 18 8 25 16

15 29 24 25 7

22 31 19 17 11

23 22 29 19 7

64 18 12 1 5


Flash EB413

23 34 21 16 6

Nein, nicht wirklich

Flash EB413

Nein, überhaupt nicht

Flash EB413

Ja, auf jeden Fall

Flash EB413

Oui, dans une certaine mesure

Yes, to some extent

Ja, in einem gewissen Maße

Flash EB413

Oui, certainement

Yes, definitely

Non, pas vraiment

No, not really

NSP/SR

DK/NA

Non, pas du tout

No, definitely not

Q11 Si les mêmes règles, régissant le commerce en ligne entre votre entreprise et ses clients, étaient appliquées dans tous les Etats membres, pensez-vous que votre entreprise se lancerait ou augmenterait ses ventes en ligne dans les autres pays de l'UE? Q11 If the same rules for e-commerce between your company and customers were applied in all EU Member States, do you think that your firm would start or increase its sales online in other EU countries? Q11 Wenn für Ihr Unternehmen und Ihre Kunden in allen EU-Mitgliedsländern einheitliche E-Commerce-Vorschriften gelten würden, würde Ihr Unternehmen dann Ihrer Ansicht nach mit Onlineverkäufen in anderen EU-Ländern beginnen oder diese steigern?

T107

flash eurobarometer: companies engaged in online activities

Retail

online selling

value of online sales

prevalence of online

experience of companies

european commission

eu countries

communication networks

eurobarometer unit