INTRODUCING US – SPA SERVICES

For Spa Managers/Directors

Firstly

Thank you for allowing us the opportunity to introduce our business

Our Purpose

Simple Our goal is to carry the industry to a higher level

Passion Passion to build a leading firm over the long term

Approach Collaborate with Spa Managers/Directors

Our Specialty

We specialize in

SEEKING

EVALUATING

COLLABORATING

…with leading therapists from around the world.

Our Difference

Quality x3

1. Award-winning

2. Frequently the most sought after therapists

3. Zero complaint track-record

Track Record

“I  have  been  to  hundreds  of  spas  all  over  the  world  from  Sydney  to  New  York,  Berlin  to  Seoul,  and  Tokyo  to  Adelaide.   The  therapist  was  

simply  one  of  the  top  2  or  3  spa  therapists  I  have  ever  encountered.   The  treatment  technique,  sensitivity,  service  mindset,  

and  experience  was  simply  outstanding.”

-­‐‑ John  C (feedback  on  therapist)

“Often, when  we  are  faced  with  a  VIP  or  regular  and  loyal  customer,  we  seek  certainty  in  customer  satisfaction  from  a  Five  

Lakes  spa  therapist.”

-­‐‑ undisclosed  (spa  manager  from  luxury   5-­‐‑star  hotel  spa  in  Sydney)

Outsourcing Services

FLEXIBLE SPA STAFFING

solutions!

Market situations

• Unexpected scheduling changes

• Seasonal, cyclical, one-off market demand shifts

• VIP or Specialty Spa Treatment

• Operational efficiency

• Time management

Flexible Staffing

QualityWe provide luxury spas with an unrivalled group of top spa professionals on a flexible basis

Flexible Staffing

QualityWe provide luxury spas with an unrivalled group of top spa professionals on a flexible basis

CertaintyWe offer certainty in a highly skilled, professional and service oriented spa therapist on short notice.

Your Benefit

We let you focus On strategic initiatives. Higher level thinking.

Eliminate People management issues. Turnover. Training.

Individual Stress and hassle

ReputationWe create repeat customers through memorable and results driven experiences

Your Benefit – more

TimeEnsure your time, thinking and energy is in the right direction. Turnovers are costly (time, resources, opportunity cost)

Performance Avoiding negatives – zero complaints, profitability

Economic Success60-70% of spa’s cost base is labour. Transform fixed cost operation to variable protecting and ensuring profitability

Collaboration - with you

Quality assurance Introductory treatments from our leading therapists

FeedbackNew and exclusive spa experiences, treatments,techniques and products

ParticipationBroader Five Lakes activities e.g. branding, IP, designations

The Outcome?

Result

Outcome

Success An enduring competitive advantage

BrandStand out from the pack through reputation and performance

Pricing made simple

Basic Attractive rate(only for the time required)

PremiumAdd-on for:• Award winning therapist• Time of day, weekends or public holidays• Specialty treatment

Bonus Loyalty bonus

Simple & Easy Access

SMS or Phone (removed for public website purposes)

Email Management [at] 5LakesSpa.com

Online www.5LakesSpa.wix.com/welcome

Thank you

from the team at Five Lakes