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FIT FOR THE FUTURE.................. PLAYING YOUR PART . Mandie Sunderland Chief Nurse Heart of England NHS Foundation Trust. Feeling informed and being given options Staff who listen and spend time with patient Being treated as a person, not a number - PowerPoint PPT Presentation


<ul><li><p>Mandie Sunderland Chief NurseHeart of England NHS Foundation Trust</p></li><li><p>What matters to patients?Feeling informed and being given optionsStaff who listen and spend time with patientBeing treated as a person, not a numberPatient involvement in care and being able to ask questions The value of support servicesEfficient processes(Robert et al. 2011)</p><p>Sources:Patient surveyFriends and familyPatient storiesComplaintsQuantitative efficiency measures e.g. LOS, readmission rate</p></li><li><p>What matters to the NHS? </p><p>Preventing people from dying prematurelyEnhancing quality of life for people with long term conditionsHelping people to recover from episodes of ill health or following injuryEnsuring that people have a positive experience of careTreating and caring for people in a safe environment and protecting them from avoidable harm(NHS Outcomes Framework 2012/2013)Sources:Outcome measures e.g. falls, HAPU - dashboardsProcess measures e.g. compliance with care bundles audit, Experience measures e.g. surveys, storiesInfrastructure e.g. staffing levels and skill mix</p></li><li><p>What matters to staff? </p><p>The resources to deliver quality care for patientsThe support I need to do a good jobA worthwhile job with the chance to developThe opportunity to improve the way we work(IPSOS MORI 2008)</p><p>Sources:Staff surveyQuantitative measures e.g. retention, short term absence, educationCultural barometer</p></li><li><p>CAMILLA CAVENDISH REVIEWAnnounced February 2013Examine training and support of healthcare assistandsCover NHS and Social CareRecruitmentTrainingLeadership, Management and SupervisionEngagement and SupportPublic Confidence and AssistanceDue to report May 2013</p></li><li><p>Challenges for Nursing </p><p>Build public trust and confidence in the nursing profession particularly in light of national adverse media coverageRobust Board Assurance lots of data not much infoProfessional concerns re nursing practiceNursing largest workforceBiggest pay billPatient contact 24/7Efficiency challenge</p><p>**The evidence is limitless*</p></li></ul>