first-time login instructions - columbia bank · member fdic equal housing lender first-time login...

Personal Online Services: 1-877-754-5074ColumbiaBank.com

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First-Time Login InstructionsPremier Personal Online Banking

Follow these instructions to login to Premier Personal Online Banking.If you need help with your login, please contact us at 1-877-754-5074.

1 Gather your temporary user ID and temporary password cardsIf you have not received both of your login credentials cards by Friday, August 16, 2013, please call 1-877-754-5074 immediatley! You will need the login credentials provided on both cards to login to Premier Personal Online Banking.

CYANMAGENTAYELLOWBLACK

JOB NO. NAME PROOF DATE DRAFT PGDOC TYPE

0500601 Personal User ID Card 071713 1 1Notice

Turn over to reveal your Premier Personal Online Banking Temporary User ID

Save this information for your first login on or after August 26, 2013.

Online Services: 1-877-754-5074ColumbiaBank.com

Your Name1234 Your StreetAnywhere, WA 99999|||||||||||||||||||||||||||||||

CRITIC

AL

INFORM

ATION!

Save u

ntil 8

/26/

13

2 Visit www.ColumbiaBank.com and from the “Premier Personal” tab, enter your temporary user ID and click the “Login” buttonAs of August 26, 2013 you will access Columbia’s Premier Personal Online Banking system.

In all lowercase letters, type the temporary user ID found on your user ID card in the box and click the “Login” button or press your enter key. You will be redirected to the password screen.

DO NOT click the enroll link. You have been automatically enrolled in Premier Personal Online Banking.

3 Enter your temporary passwordIn all lowercase letters, enter your temporary 9 digit password (without spaces).

Click the “Submit” button.

4 Create your new, permanent user ID and password Enter a new permanent user ID. User IDs are case-sensitive and must be between 8 and 19 characters. User IDs cannot contain spaces or special characters.

Enter a new permanent password. Passwords are case-sensitive and must contain 8 to 17 characters. You must use at least six alpha characters and two numeric characters when creating your password.

CYANMAGENTAYELLOWBLACK

JOB NO. NAME PROOF DATE DRAFT PGDOC TYPE

0500501 Personal Password Card 071713 1 1Notice

Turn over to reveal your Premier Personal Online Banking Temporary PasswordCRIT

ICAL

INFORM

ATION!

Save u

ntil 8

/26/

13

Save this information for your first login on or after August 26, 2013.

Online Services: 1-877-754-5074ColumbiaBank.com

Joe Somebody1234 Your StreetTacoma, WA 99999-9999




5 Set security dataComplete all information on the Set Security Data screen to establish your security profile for Premier Personal Online Banking.

Please be sure to complete all sections including your contact information, authentication phrase, and three challenge questions and answers.

Select the “Submit” button.

Please Note: You may change your authentication image after you’ve completed the enrollment process. To change your authentication image, select the options link from the top of the dashboard page. Scroll down to “Security Data” and select “Edit”. Select the “Change Image” link to choose a new image.

6 Accept Online Banking Terms and ConditionsRead through the Online Banking Terms and Conditions and select “Accept” to continue.

7 Choose to enroll in Mobile BankingReceive instant access to your accounts from your cell phone, or other mobile device with Columbia Bank’s free Personal Mobile Banking*.

Personal Mobile Banking provides you with account access through any combination of mobile access types.

• Web-Based – Access Personal Mobile Banking through the browser on your smartphone or mobile device

• SMS Text-Based – Request account details using short text codes from virtually any cell phone

• App Based – Download the Columbia Bank App for your iPhone or Android phone to access your accounts, pay bills, and find a branch or ATM

*Your mobile carrier’s text messaging and web access charges may apply.

Option 1: Select to “Enroll Now” and proceed to the next step.

Option 2: Select “Ask Me Later” to skip to step 13. You may enroll in Mobile Banking at any time by selecting the “Options” tab from within Premier Personal Online Banking.

Option 3: Select “Decline” to cancel the offer to enroll in Mobile Banking and skip to step 13. You may enroll in Mobile Banking at any time by selecting the “Options” tab from within Premier Personal Online Banking.




8 Select Mobile Banking terms and conditionsPlease read through the terms and conditions for Mobile Banking and select the box that says “I accept these Terms and Conditions.”

9 Select your Mobile Banking servicesPersonal Mobile Banking provides you with account access through any combination of mobile access types.

Select one or more of the Mobile Banking services and click “Continue.”

10 Mobile account selection and configuration Select the time zone you’d prefer.

Select the accounts you wish to access through Mobile Banking. You may also create nicknames for your accounts for easier use when using SMS Text Banking.

Select the “Continue” button.

11 Enter your mobile phone number Enter your mobile phone number to receive your Mobile Banking activation code.

Select the “Continue” button.

12 Enter your activation code Enter the access code that was sent to your mobile phone number to activate Mobile Banking.

Select the “Activate” button.




Congratulations – You are now enrolled in Mobile Banking!You may continue on to the Mobile Banking main menu or close out to continue with the Premier Personal Online Banking first-time login process.

13 Choose to enroll in eStatementsOption 1: To enroll in eStatements, please follow these steps:

1. Select the accounts for which you would like to convert to eStatements

2. Confirm your email address by entering it in the empty box

3. Click on the eStatement Disclosure link to view the disclosure. You must click on this link in order to accept the terms and conditions

4. After you’ve viewed the disclosure, click on the box accepting the terms and conditions

5. Select “Accept”

Option 2: Select “Ask Me Later” to proceed to the Premier Personal Online Banking dashboard.

Option 3: Select “Decline” to cancel the offer to enroll in eStatements and proceed to the Premier Personal Online Banking dashboard. You may always sign up for eStatements at any time by selecting the “Options” tab in Premier Personal Online Banking.

Welcome to Premier Personal Online Banking!You have completed the first-time login process.

Attention Bill Pay users: If you were previously enrolled in Personal Bill Pay at West Coast Bank, you will continue to have access to Bill Pay today. To access Bill Pay select the Bill Pay tab. Please note: you will be prompted to enter your email address and read and accept the Personal Bill Pay Terms and Conditions. You may also be asked to register as part of our multi-factor authentication security process. All customers may not experience this.

If you would like to enroll in Personal Bill Pay, simply select the Bill Pay tab for easy enrollment.

first-time login instructions - columbia bank · member fdic equal housing lender first-time login...

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