first impressions count: how technology can help improve your onboarding strategy
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ERE Webinar from 2/16/2011, presented by Madeline Laurano.TRANSCRIPT
ACHIEVE TALENT MANAGEMENT SUCCESS
First Impressions Count: How Technology Can Help Improve Your Onboarding Process
Presented by: Madeline Laurano February 16, 2011
Agenda
The Current State of Onboarding Key Trends ROI of Successful Onboarding Leveraging Your Existing Technology Onboarding Systems Market Innovative Solutions Cases-In-Point
What Is Onboarding?
The process of helping new employees become productive members of an organization.
Key Components of Strategic Onboarding
Forms Management: Collecting, tracking and managing all internal and external new hire forms.
Tasks Management: Ensuring that all the activities around onboarding the new hire are completed.
Socialization: Engaging new hires into the company culture.
Internal vs. External Challenges
Internal Organization’s growth goals
require employees to contribute quickly- 72%
Costs and investment- 55%
Need for an adaptive workforce- 40%
External Changing customers
expectations- 63%
Intense competitive landscape makes onboarding difficult- 47%
Economic recession- 44%
– Aberdeen Report, 2010
Why Is Onboarding So Critical?
“Studies have shown that on average it costs about 1.5 times an employee’s annual salary to replace that employee when he/she leaves Rockwell Collins. For example, it would cost our company roughly $75,000 in recruiting costs, training expenses, and lost productivity to replace someone who made $50,000 a year. “
-Rockwell Collins Company Report, 2008
Onboarding Has Direct Impact On Revenue
– Aberdeen Report, 2010
Where Does Onboarding Fit In?
Talent Strategy & Workforce Planning
Competency Management
System Enablement
Strategy
Process
DNA
Scalability
Change Management Awareness – Acceptance – Adoption
Transformation
Corporate Vision, Culture & Strategy
Talent Acquisition Succession Planning Learning & Development
Performance Management Compensation Planning Leadership Development Onboarding
Key Trends
Social Networking Mobile Virtual Worlds Video Continuous Evaluation Customized Solutions Onboarding Director Invest in Technology
ROI…Linking Onboarding to Retention
40% of Executives that fail do so in the first 18 months
ACHIEVE TALENT MANAGEMENT SUCCESS
Existing Technology
Take a Look at What You Have
HRMS TAS LMS Verification Career Development
Tasks Management
Socialization
Forms Management
ACHIEVE TALENT MANAGEMENT SUCCESS
Onboarding Systems
Leading Onboarding Systems
Benefits of Investing in Onboarding System
New hire satisfaction Compliance Engagement Improved productivity Cost savings Time savings Employer branding
Onboarding Systems: Forms Management
Creates, processes, tracks, manages the approval activities for all electronic and paper forms Utilizes digital signatures Automates data collection Stores any forms in central repository Synchronizes users and groups
Onboarding: Tasks Management
Manage all internal and external tasks Capture communications Notify internal departments Upload information
New Hire Activities Detail
Onboarding System…Socialization
New Hire portal Social networking Video Customization Employee engagement Social
Onboarding Portal
ACHIEVE TALENT MANAGEMENT SUCCESS
Innovative Technology
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Social Media
Cases-In-Point
“Yes to Desk” Breakfast/Lunch Monthly New Hire Happy Hour Friday Seminars Customized by Departments
RWD: The Portal
Portal = The “Classroom”
Landing page provides: • CEO welcome message • The links to:
• Wiki (Learning Guide) • Blog • Documents • Discussion area
• Online presence indicator • RSS (latest blog posts) • Testimonials from
other employees
– RWD 2010
What are your questions?
Madeline Laurano The Newman Group, A Futurestep Company
www.twitter.com/madtarquin