First Impression

Markku Kippola

A quarter of coaching

www.kehittaja.com

First impression

• Things are as they seem to be.

• First impression is a matter of

nanoseconds

How to meet

• Smile

• Dress

• Handshake

• Vocabulary

• Respect

Smile like George Clooney

• Do you like to do

business with grumpy

people?

Do you want to shake hands with

a dead fish?

http://vladimirjones.com/wp-content/uploads/2011/05/handshakes_wet-fish1.jpg

Formula of perfect handshake PH = √ (e2 + ve2)(d2) + (cg + dr)2 + π{(4<s>2)(4<p>2)}2

+ (vi + t + te)2 + {(4<c>2 )(4<du>2)}2

e=eye contact (1=none, 5=direct), 5

ve=verbal greeting (1=totally inappropritatem, 5= totally appropriate), 5

d=duchenne smile (1= fake smile, 5=totally duchenne smile), 5

cg=completeness of grip (1=very incomplete, 5=full), 5

dr= dryness of hand (1=damp, 5=dry), 4

s=strenght (1=weak, 5=strong), 3

p=position of hand (1=back, 5=in other person’s bodily zone), 3

vi=vigor (1=too low/high, 5=mid), 3

t=temperature of hand (1=too cold/hot, 5=mid), 3

te=texture of hand (1=too rough/smooth, 5=mid), 3

c=control (1=low, 5=high), 3

du=duration (1=brief, 5=long), 3

(by Geoffrey Beattie, University of Manchester)

Dress

• Overdressing, underdressing

• You can always ask from company

• Feel comfortable

– Black suit in the heat even in banking

might not work

Right words

• Acronyms (like technology people love)

• Latin (like doctors love)

• Company or bisnes specific slang

• You don’t want to your customer feel

stupid of not to understand you (same

thing)

And most important things

• People are not binary. Not

smart or dumb, good or bad.

• Everyone is better than you at

something.

• People are more similar than

they are different.

• Give a break (Don’t judge people until you have walked a kilometer in their

shoes)

• Thank you

Markku Kippola

www.kehittaja.com