#firmday 28 march 2014 kcom - the move from the darkside to the light
DESCRIPTION
Colin Crowley, Group Resourcing & Recruitment Manager at KCOM Group PLC will tell us about his journey 'In-House… The move from the dark side into the light' - transforming an HR function that was agency dependant and reactive to a functionTRANSCRIPT
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Colin Crowley
Group Resourcing and Recruitment Manager
KCOM Group PLC
“My journey… The move from the Darkside to The Light”
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I’m a recruitment consultantTRUST ME…
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…and then I saw the light
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What I found when I joined:
Too much dependency on agencies
Lack of understanding on why people leave
Had a bespoke ATS that hadn’t had any updates/upgrades
Not enough trust & confidence in our ability to deliver
Low employer brand awareness
Very little in the way of Social Media presence or knowlege
Very little in the way of MI
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So it had to change….• Top to bottom review of PSL
• LinkedIn Recruiter
• Resourcer
• Monthly dashboard
• Social Media push
• ATS upgrade
• Internal Referral scheme refresh
• Job board review – cost vs. ROI
• Video interviews
• Contractor review / MSP
• Internal mobility
• Recruitment & Selection training design and pilot
• Line Manager & Stakeholder engagement
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DELIVERING ON OUR PROMISES
BEING EASY TO DO BUSINESS WITH
ADDING GREAT VALUE
CANDIDATE EXPERIENCE
AND
LINE MANAGER EXPERIENCE ?
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BECOMING A DESTINATION EMPLOYER
BY DELIVERING A GREAT CANDIDATE
EXPERIENCE
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Work collaboratively with the business to plan & tactically execute
Build a stronger Employer Brand proposition
Engaged employee from point of signature
Establish then maintain clear standards & keep to them
Use MI effectively to measure effectiveness & to drive/adapt
approach
Focus on adding commercial value to the business
Understand your markets & individual needs
Ensure that when and if someone leaves they leave positively
The impact of the experience…
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So what happened…….
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Agency savings….
2011/12 £125,000
2012/13 £216,000
2013/14 £260,000
2014/15 B A U
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Internal referrals….
2011/12 4
2012/13 20
2013/14 38
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Social media presence…..
Twitter followers 1,452 to 4,573
LinkedIn connections 3,144 to 8,953
We’re also on YouTube, Pinterest, Wordpress, Instagram, Yammer…..
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Our CandEx survey said….
Recruitment process 8.6 / 10
Communication 8.8/10
Offer letter process 10/10
Quality/quantity of offer pack 7.7/10
Newstarter induction 8.0/10
Role as described 9.3/10
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Other highlights….
Introduction of Talent Pools
Introducing “talent of the future” to stakeholders
Roll out of R&S course across UK
Line Manager training of Social Media
Hosting of Round Table events for In-House
Introduction of apprenticeship schemes
Pilot of grad scheme
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THE FUTURE
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Thanks for listening
Follow me: @recruitercol Follow us: @KCOMgroupjobs