Finger Lakes/Southern Tier Rural Provider Transportation Survey

Survey Demographics

30.0%

40.0%

35.0%

20.0%

10.0%

5.0%

35.0%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

A. L

oca

l

go

ver

nm

ent

B. H

um

an

serv

ice

agen

cy

C. N

ot

for

pro

fit

501 c

-3

D. H

ealt

hca

re

pro

vid

er

E. P

rivat

ely

ow

ned

busi

nes

s

or

indust

ry

F. A

ssis

ted

livin

g/N

urs

ing

hom

e

G.

Tra

nsp

ort

atio

n

pro

vid

er

What type of organization are you?

(please check all that apply)

• Total survey respondents: 21

• Mostly human service agencies

• 35% identify as transportation providers

Survey Demographics

Which of the following best describes your situation with regard to transportation services?

(please check all that apply)

Answer Options Response

Percent

Response

Count

A. We offer transportation services 45.0% 9

B. We offer information and referral related to transportation 55.0% 11

C. We arrange for or schedule transportation for our clients 55.0% 11

D. We would like to offer transportation services in the future 10.0% 2

E. We do not plan to offer transportation services in the future 15.0% 3

F. We do not plan to offer transportation services but are interested in

participating in a coordinated partnership to improve transportation in our

area

45.0% 9

Total Respondents 20

Coordination of Services

Please indicate your interest in coordination of transportation services and resources.

(Please check all that apply)

Answer Options Response

Percent

Response

County

Joining a network of agencies that coordinate transportation services

to better meet travel needs 88.2% 15

Pooling financial resources 11.8% 2

Joint use, pooling or sharing resources 29.4% 5

Centralizing scheduling of passenger trips with other agency's trip

scheduling 29.4% 5

Contracting to purchase transportation services rather than

continuing to operate own 5.9% 1

Total Respondents 17

• Most respondents are interested

in joining a network that

coordinates transportation

services.

• Some are also interested in

centralized scheduling and

pooling and sharing resources.

Client Need

What are your organizations and/or clients unmet transportation needs?

(Please check all that apply)

Answer Options Response

Percent

Response

Count

Getting to and from medical appointments 76.5% 13

Getting food/groceries, running errands 70.6% 12

Recreational and social activities and events 52.9% 9

Accessing social service providers 58.8% 10

Attending training or educational classes 64.7% 11

Getting kids to childcare, schools, or school activities 47.1% 8

Total Respondents 17

• Top three needs include…

• Getting to and from medical

appointments

• Getting food/groceries, running errands

• Attending training or educational

classes

Transportation Services

Yes

54.5%

No

45.5%

Does your organization provide

transportation services?

Those that answered “No” were not asked to complete the

remainder of the survey. Those that answered “Yes” continued

on to answer a series of questions related to capacity and

service area.

Current Capacity and Counties Served

Number Served Annually – Fixed Route (duplicated)

1-100 101-500 501-1000 1001-2500 2501-5000 Greater

Than 5000

Chemung X X

Livingston X

Ontario XX X

Schuyler X X

Seneca XX

Steuben XX X

Wayne X

Yates X X

Current Capacity and Counties Served

Number Served Annually – Demand Responsive (duplicated)

1-100 101-500 501-1000 1001-2500 2501-5000 Greater

Than 5000

Chemung X X

Livingston

Ontario X

Schuyler X

Seneca

Steuben X X

Wayne

Yates X

Total elderly and disabled riders (unduplicated) annually:

• Steuben Area Rides – 650

• Arc of Yates - 1000

Program Specifics

Yes

75.0%

No

25.0%

Do you prioritize trips?

What are your priority criteria?

A: Emergent medical visits

Medical appointments

Our clients

Urgent need

Payer of last resort

B: Non emergent medical visits

Housing/social services

Remaining resources

Availability of staff and vehicle

Proof of income

C: Medical visits with other providers

Everything else

Length of ride

Ability to pay

D: Other options available

Program Specifics

Do you have a waiting list?

• All respondents answered “No”

What is the average number on waiting list?

• N/A

66.7%

16.7% 16.7%

33.3%

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Please check any of the following funding

sources used to purchase vehicles:

Other: Our own funds

Vehicles

Total Number of Vehicles

Sedans/other cars 10

Vans/mini-vans 10

Small bus <10 passengers 2

Medium bus 11-20 passengers 7

Large bus >20 passengers 2

Total Ambulatory Passenger Capacity

Sedans/other cars 4

Vans/mini-vans 20

Small bus <10 passengers 12

Medium bus 11-20 passengers 14

Large bus >20 passengers >50

Total Wheelchair/Scooter Capacity

Sedans/other cars 0

Vans/mini-vans 6

Small bus <10 passengers 7

Medium bus 11-20 passengers 4

Large bus >20 passengers >25

Total Number of Vehicles

Sedans/other cars 0

Vans/mini-vans 0

Small bus <10 passengers 1

Medium bus 11-20 passengers 0

Large bus >20 passengers 10

66.7%

50.0% 50.0%

16.7%

33.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Door to

door

Curb to

curb

On-

demand

route

Fixed routeEscort who

travels

with rider

Please check the types of services

you provide for your riders:

Services and Programs

20.0%

60.0%

40.0%

20.0%

60.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Ride share Passes Vouchers Discounts Medical

assistance

Please check the programs you offer:

Dispatch and Billing

100.0%

25.0%

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

120.0%

Central dispatch Off-site dispatcher

contacts providers

What is your system for

dispatching rides.

• All respondents use central dispatch, with one respondent

using both a central dispatch and off-site dispatcher.

Describe the system you use to

track, schedule and invoice your

riders:

• eCW practice management

• Access database

• Spread sheets

Training Specifications:

Two respondents answered this question.

The first response was Arc mandated training

(First Aid, CPR, Experiencing Disabilities,

Human Rights, etc.), on site, totaling 40 hours

at both the time of hire and annually.

The second response was Steuben Area Rides

which requires a large amount of training, on

site, totaling 90 hours at both the time of hire

and annually.

Yes

50.0%

No

50.0%

Do you provide training to

your drivers who work with

people with special needs?

Training

• Of those that answered “Yes”,

66% specified that it is a paid

training

How do you pay your drivers?

All respondents specified that

drivers are paid per hour with one

respondent also stating that they

have drivers that are salaried as

well.

3

0

3

1

0

1

2

5

2

0

1

2

3

4

5

6

7

Driver's license Background Driving record

Do you do driver's license checks on

each of your drivers? Check all that

apply.

At time of hire

Annually

At time of hire and

yearly thereafter

Drivers

Has your company done a survey of ridership in the last 3 years?

All survey respondents answered “No”.

Please summarize: 1) The greatest gaps in service you see, and

2) What you view as your current systems greatest strengths.

Comments

Gaps Strengths

There are not enough workers, hours in the day, or vans to

meet all the need.

We work very hard to make sure everyone has access to care.

Providing transportation for folks living in rural areas is

difficult due to long trips and unreliable services.

We do have some capacity to directly transport clients.

Employment transportation for shift workers and odd

schedules.

The area that we cover is our greatest strength, as well as

customer service.

Lack of vehicles flexibility. Hours of service.

There is no coordination. There are just small pockets of

transportation provided and very hard to access.

Questions?

Thank you!