findwise enterprise search and findability survey 2014 - findability day 2014
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Findwise Enterprise Search and Findability Survey on the challenges of Findability, Enterprise Search and Information ManagementTRANSCRIPT
© Findwise 2014-‐09-‐11
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ENTERPRISE SEARCH AND FINDABILITY SURVEY 2014"
Results presented at Findability Day, Copenhagen"
Download the report: hTp://www.findwise.com/findabilitysurvey2014
Respondents
2012
210
2013
141
2014
277
46% of users are dissatisfied"Respondents sta7ng users are Dissa,sfied or Very dissa,sfied
with exis7ng search applica7on(s)
46%
85% state that improving Findability is important Most important drivers behind search-‐driven solu,ons:
Findability matters"
Increased knowledge sharing 77%
Greater re-‐use of informa7on and knowledge 73%
Easier finding of relevant people and exper7se 66%
Improved employee sa7sfac7on 65%
What are successful organisations doing?"
Success Factors"
User Target Groups User Feedback Process
Users
Involving Business Stakeholders Search Analy7cs
Aggrega7ng Content Sources Tailored Search Experience
Search-‐as-‐a-‐Service Architecture
Taxonomy Content Lifecycle Management Process
Metadata Standard
Technology Informa,on
Organisa,on
Search and Findability Strategy Key Performance Indicators
Business
Search and Findability Strategy effects"Respondents sta7ng Easy or Very easy for users to find the
informa7on they are looking for
32%
15%
Strategy focus"
37%
Increased involvement of stakeholders"
Search-as-a-Service"
Reduction of obstacles "Obstacles for finding informa7on, with and without
Search-‐as-‐a-‐Service
Increasing strategy trend"Respondents sta7ng that their organisa7on have a strategy
for search (IT and/or business focused)
37%
23% 19%
