finding effective change managers
TRANSCRIPT
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APMG International Webinar
Finding Effective Change ManagersThursday 24 November 2016 / 13:00 GMT (London, UK)
Presenters: Melanie Franklin, Co-Chair, Change Management Institute UK Chapter
Richard Smith, Chief Examiner, APMG Change Management
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Agenda
Welcome & introduction Mark Constable, APMG International
Finding Effective Change Managers Melanie Franklin, Change Management Institute Richard Smith, APMG Change Management Chief Examiner
Q&A
Further information
Close
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About APMG International Global examination & accreditation institute Extensive portfolio of certification schemes aimed at
improving business processes, capability and results:-
Project & Programme Management IT Governance, Service Management & Cyber Security Business Management & Change
Examination Institute for the AXELOS Global Best Practice portfolio(ITIL, PRINCE2, MSP, etc)
Work with key industry partners (e.g. AXELOS, DSDM, Change Management Institute, CESG etc.) to promote best practice
400+ Accredited Training (ATOs) and Consulting (ACOs) organisations 12500+ exams per month
Full details at www.APMG-International.com / www.apmg-cyber.com
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Introductions
Co-chair, Change Management Institute, UK
CEO, Agile Change Management Ltd.
APMGs Chief Examiner, Change Management
Founding Partner,Richard Smith Associates
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So what can organizations do ...?
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Nature abhors a vacuum!
A problem ... ... and a solution!
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Organizational Change Management emerges
Nobody invented OCM OCM is a mongrel nation with lots of different DNA! People got involved from their existing job bases
Project and programme management Organizational development General management Others ....
They recognized in Change Management a way of describing the critical difference they make
There has been a steady growth in OCM jobs
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OD P3MCh
ange
Man
agem
ent
know
ledg
e an
d sk
ills
Organizational Change Management emerges
Copyright Richard Smith Associates 2015
OrganizationalDevelopment
focus
Project, Programme& Portfolio
focus
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A Brief History of
Time
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2005
ACMPincorporated
2004
The professionalizing of Change Management
2007
2009
2011
2013
Accredited Change Manager (ACM)
Effective Change Managers Handbook
BoK The Effective Change Manager
2006 Change Management Foundation examinations
2014 New ACM (Foundation) level
2015 New CM2015 syllabusbased on CMBoK
Managing Change in Organizations
Change Management Standards
2008 Change Management Competence Model
2010 Change Management Practitioner examinations
2012 OCM Maturity Model
Qualified Education Provider(QEP) APMG course endorsed
2016Certified Change Management Professional (CCMP)
Copyright 2014-2016 Richard Smith Associates
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Two levels of Accredited Change Manager (ACM)
ACM (Foundation) Requires about 1-3 years practical CM experience Application based on CMIs Foundation competence model Requires evidence of appropriate formal training
ACM (Master) Typically requires five years plus CM experience Application based on full CMI competence model Two stages
Submission of portfolio of experience (case studies of work) Assessment centre
Note on CMIs Professional Accreditation
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APMGs approach The Change Management Institute
a strategic partnership
Joint development led to the CMBoK (published October 2013)
Professional Body of Knowledge for Change Management published by a professional association independent of particular toolsets defines the knowledge architecture for
effective change management credible basis for CM examinations supports professional development and
success of candidates
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The basis is the CMBoK ...
... but behind this stands theCMI competence model developed in 2008,revalidated 2010 and 2012
APMGs strategic partnership with CMI
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Development continued . . .2013 2014
Teaches and applies the knowledge described and defined in
The Effective Change Manager
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The Effective Change Managers Handbook
Covers the whole range of underpinning CM knowledge (fully aligned to the CMBoK)
Scope appropriate for CM practitioners; content more applied, offers tools
Written with both practical usefulness and examinability in mind
Published in 2014 by Kogan Page
Written by practitioners, for practitioners
Editorial oversight by the APMG examination team
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New APMGChange Managementexaminations from
April 2015
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Individual Organization Communic-ations Practice
Change Powered by APMG
Individual Organization Communic-ations Practice
Individual Change
How change impacts individuals and the journey people travel when dealing with change
The psychology of change and what motivates people to embrace or resist change
How personality and individual difference impacts communications and relationships during change
The theories and models which describe the learning process, learning styles and the learning dip
Organization Change
How change works in organizations and the different change approaches and models found in organizations
Key roles in organizational change and what makes good Sponsors and Change Agents.
What is meant by organizational culture
The theory and roots of emergent change
Implementing strategy through portfolios, programmes and projects
Viewpoints and perspectives of change vision and writing a vision statement
Communic-ations
Principles for stakeholder engagement; identifying,, segmenting and mapping stakeholders
Managing relationships and mobilizing stakeholders
Effective communications approaches to achieve engagement
Maintaining a people-focused approach to communications
Barriers to effective communication
Using push-pull channels, lean and rich communications channels, fostering collaboration
Communication planning: developing a communication strategy and plan for change
Practice Identifying and
categorizing change impacts
Readiness for and motivation to change
Establishing change agent networks, building an effective change team
Developing a change management plan
Types and causes of resistance and how to deal with it
Building and sustaining momentum in change
Change adoption and critical mass
Reinforcing systems vicious and virtuous cycles
Understanding the project environment, key project roles and owners
Developing a change delivery plan
Change ManagementFoundation and Practitioner
QualificationPowered by APMG
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Unique endorsement for APMGs CM2015 course:
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Summary of CM2015 syllabus scope
Includes practical elements tools and techniques
Integrates both human and procedural aspects of change
Style of exam similar to PRINCE2 or MSP
The ONLY Change Management training fully aligned to the CMBoK
Fully meets the CMI knowledge component of their ACM (Foundation) accreditation
Content accepted by ACMP when a training organization submitted its course for QEP approval
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APMG CM examination takeup since 2006
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016to 31/10
Foundation (old)(7542 total)
Foundation 2015(4096 to date)
Practitioner (old)(4031 total)
Practitioner 2015(2714 to date)
Chart1
41200620062006
234200720072007
393200820082008
438200902009
60820104592010
111020116302011
135820129172012
161620139112013
79920145332014
94514245811025
2016to 31/1026722016to 31/101689
Foundation (old)(7542 total)
Foundation 2015(4096 to date)
Practitioner (old)(4031 total)
Practitioner 2015(2714 to date)
Sheet1
Column1Foundation (old)(7542 total)Foundation 2015(4096 to date)Practitioner (old)(4031 total)Practitioner 2015(2714 to date)
200641
2007234
2008393
20094380
2010608459
20111110630
20121358917
20131616911
2014799533
201594514245811025
2016to 31/1026721689
7542409640312714
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APMG CM examinations by region (04/15 10/16)Foundation
N = 4096
UK
+ EMEA
AMERICAS
ASIA
Australia& NZ
PractitionerN = 2714
Chart1
1754
854
371
168
1048
FoundationN = 4096
FoundationN = 4096
Sheet1
FoundationN = 4096
UK175410901536
+ EMEA854566777
AMERICAS371216324
ASIA16862111
Australia& NZ1048650870
To resize chart data range, drag lower right corner of range.
4195
Chart1
1437
301
137
118
574
PractitionerN = 2714
PractitionerN = 2714
Sheet1
PractitionerN = 2714
UK1437966
EMEA301213
AMERICAS13794
AAPJ11841
Australia/NZ574422
To resize chart data range, drag lower right corner of range.
2567
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Message to applicants forChange Management roles
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Professionalism matters in a growing market
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We can help to develop your professionalism. 2005
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CONNECTIONS
London Midlands Buckinghamshire North East South East
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CAPABILITY
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Competency Model
Strategic Thinking
Thinking and Judgement
Facilitating Change
Influencing
Coaching
CommunicatingProjectManagement
Content
Delivery
Support
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CREDIBILITY
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www. change-management-institute.com
ChangeMgtInstitute@CMI_UK#CMI_UK
Become a member
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Further information
APMG International:www.apmg-international.com@APMG_Inter / company/apmg-international
Change Management Institute:www.change-management-institute.com@ChangeMgtIns / groups/change-management-institute
APMG Change Management training & certification:www.apmg-international.com/changemanagement
Publications:- Change Management Body of Knowledge The Effective Change Managers Handbook
www.apmg-businessbooks.com
http://www.apmg-international.com/http://www.change-management-institute.com/http://www.apmg-international.com/changemanagementhttp://www.apmg-businessbooks.com/
APMG International WebinarFinding Effective Change ManagersThursday 24 November 2016 / 13:00 GMT (London, UK)Presenters: Melanie Franklin, Co-Chair, Change Management Institute UK ChapterRichard Smith, Chief Examiner, APMG Change Management AgendaAbout APMG InternationalSlide Number 4Slide Number 5So what can organizations do ...?Organizational Change Management emergesSlide Number 8Slide Number 9The professionalizing of Change ManagementNote on CMIs Professional AccreditationAPMGs approach APMGs strategic partnership with CMIDevelopment continued . . .The Effective Change Managers HandbookSlide Number 16Slide Number 17Slide Number 18Summary of CM2015 syllabus scopeAPMG CM examination takeup since 2006APMG CM examinations by region (04/15 10/16)Message to applicants forChange Management roles Professionalism matters in a growing marketSlide Number 24Slide Number 25Slide Number 26Competency ModelSlide Number 28Slide Number 29Further information