FINAL PRESENTATIONFINAL PRESENTATIONIMMERSION IMMERSION 2007/20082007/2008

Afua GyasiAfua GyasiKim AminKim AminKim MontiKim Monti

Matthew MarianiMatthew MarianiRahel WoldehannaRahel Woldehanna

AgendaAgenda

IntroductionIntroduction Design approachDesign approach Design processDesign process

– Web conferencingWeb conferencing– Training development toolsTraining development tools– Virtual Collaboration Center InterfaceVirtual Collaboration Center Interface

Recommendations Recommendations

Question

What is virtual space?

Reflection

Virtual space makes physical space irrelevant.

Virtual space is the facilitation of productive interaction between people over time regardless of their physical location.

Performance Analysis: Key Performance Analysis: Key FindingsFindings

From face-to-face training to online From face-to-face training to online delivery.delivery.

More interactive online training desired.More interactive online training desired. Toward a train-the-trainer model.Toward a train-the-trainer model. Staff is dispersed across a large area.Staff is dispersed across a large area. T/TAC staff belong to priority project T/TAC staff belong to priority project

teams.teams. Teams need to collaborate across Teams need to collaborate across

distances.distances.

Needs Analysis: FocusNeeds Analysis: Focus

Possible development of a virtual Possible development of a virtual collaboration center for T/TAC staff to collaboration center for T/TAC staff to facilitate group work.facilitate group work.

Support for collaborative Support for collaborative development of training materials development of training materials using newer training creation tools.using newer training creation tools.

Assistive Technology Priority Project Assistive Technology Priority Project team as opinion leaders.team as opinion leaders.

Needs Analysis Results

In-depth exploration of current uses of collaborative technologies by T/TAC and unmet needs for synchronous and asynchronous collaboration over distances.

Extensive research into the affordances of various collaborative technologies, including Web and video conferencing.

Design ApproachDesign Approach

Experiential strategyExperiential strategy– Design team use of collaborative toolsDesign team use of collaborative tools– Starting October 2007Starting October 2007

Usage-Centered DesignUsage-Centered Design– Constantine & LockwoodConstantine & Lockwood– Starting January 2008Starting January 2008

Usage-Centered Design

The roles people play in their interactions with a system,

The tasks they perform through a system, &

The content of a system’s interface.

The usage-centered design process is a software engineering process that models:

Usage-Centered Design

Specializations

Design of VCC front-end interface Adobe Connect Web Conferencing Training development support

Convergence

Convergence: OutcomeConvergence: Outcome

Goal of the VCCGoal of the VCC

The VCC – Greater than the The VCC – Greater than the sum of its partssum of its parts

Adobe ConnectAdobe Connect

What is Adobe Connect?What is Adobe Connect? Web conferencing toolWeb conferencing tool Allows synchronous communication and Allows synchronous communication and

collaborationcollaboration

Why Adobe Connect?Why Adobe Connect? Easy accessEasy access Addressed users needsAddressed users needs Over all user friendlyOver all user friendly

Adobe Connect

Usability Testing (Round 1)Usability Testing (Round 1)– Goal for usability testingGoal for usability testing– Five participantsFive participants– How it was conductedHow it was conducted– Methods employedMethods employed

Pre surveyPre survey Recorded sessionRecorded session Protocol and scriptProtocol and script Silent ObservationSilent Observation Post surveyPost survey

Building Users GuideBuilding Users Guide

Usability Testing (Round 2)– Goal for usability testingGoal for usability testing– 2 groups of participants2 groups of participants– How it was conductedHow it was conducted– Methods employedMethods employed

Protocol Observation Recorded session Post-survey

Adobe Connect

Iterative nature of Design Feed back Revisions

Data Related to Adobe Connect

Usability Test 1

Data Related to Adobe Connect

Usability Test 2

Preview of Final User Guide

Training CollaboratoryTraining Collaboratory

Conducted a mini surveyConducted a mini survey– Understand their current online trainings Understand their current online trainings

development experiencedevelopment experience– Identify the type of online training Identify the type of online training

neededneeded– Understand the type of e-learning Understand the type of e-learning

features neededfeatures needed– Any challenges in the overall production Any challenges in the overall production

of trainingof training

Training CollaboratoryTraining Collaboratory

Survey ResultSurvey Result– Get recommendation and overview of Get recommendation and overview of

different e-learning software toolsdifferent e-learning software tools– Get resources to explore training Get resources to explore training

development software on my owndevelopment software on my own– Learn how to make online training Learn how to make online training

accessible accessible – Be able to collaborate with colleagues, Be able to collaborate with colleagues,

get support and share experience.get support and share experience.

Training CollaboratoryTraining Collaboratory

We made accessibly the overall We made accessibly the overall theme and design the frame work for theme and design the frame work for the overall Training Collaboration the overall Training Collaboration area.area.

Training CollaboratoryTraining Collaboratory

Training CollaboratoryTraining Collaboratory

Flow chartFlow chart

Training CollaboratoryTraining Collaboratory

Training tools Instructional Guidance

Accessible E-learning Module

Training CollaboratoryTraining CollaboratoryTraining tools

Training CollaboratoryTraining CollaboratoryInstructional

Guidance

Training CollaboratoryTraining CollaboratoryTraining tools

Adobe Presenter

Overview

Ease of use

Accessibility

Resources

Training CollaboratoryTraining CollaboratoryInstructional

Guidance

PowerPoint

Adobe Presenter

Captivate

Camtasia

Podcast

Training CollaboratoryTraining Collaboratory

VCC InterfaceVCC Interface

Usage centered designUsage centered design– RolesRoles– TasksTasks– Content modelingContent modeling– Flow chartingFlow charting– Rapid prototypingRapid prototyping

User Roles

What are user roles in relation to usage-centered design– Quote Constantine & Lockwood

Example of User Roles

Demo user role created for VCC

Task Cases

What are task cases in relation to usage-centered design– Quote Constantine & Lockwood

Example of Task Case

Demo task case created for VCC

Content mapping/modeling

What is content mapping in relation to usage-centered design– Quote Constantine & Lockwood

Example of Content Mapping

Show pics of Content Mapping

Design Decisions

At this point in process– Customized, hard-coded front-end of

high level functionality of VCC– Develop wikis for Training Collaboratory

and staff work spaces

Flowcharting

Why flowcharting?

Flowchart walk through

Demo flowchart of high level components of VCC

The creation of the The creation of the prototypeprototype

Rapid prototyping approachRapid prototyping approach– Iterative process over the course of Iterative process over the course of

several weeksseveral weeks– Feedback from clientFeedback from client

1st iteration of VCC Interface

Demo 1st iteration

Data related to VCC Data related to VCC InterfaceInterface

Usability testing with some end usersUsability testing with some end users– Results of usability testingResults of usability testing

Revisions to the prototypeRevisions to the prototype

Revise based on data from usability Revise based on data from usability testingtesting– Specific design decisions made as a Specific design decisions made as a

result of data from usability testingresult of data from usability testing

2nd iteration of VCC interface

Demo 2nd iteration– Captivate????

Recommendations Synchronous delivery of training via Adobe Connect COP Manager determines how to categorize best practices

material Buddy list Global Discussion board Allow first page of VCC to be determined based on user

preference Tech Support Staff required for scheduling, confirmation, and

management of video conferences VCC accessible to T/TAC Online staff only after logging in to

T/TAC Online Use of a tool such as Skype for IM and VoIP chat in the VCC Permit several copies of software such as Adobe Captivate and

Camtasia to be available at each T/TAC office for use by T/TAC staff

As the popularity and use of the VCC grows take advantage of the affordances of new technologies to enhance the collaborative experience

Promote the idea of Best Practices through a CoP

References

Acknowledgements Michael BehrmanMichael Behrman Shuangbao Wang Wang Clare TalbertClare Talbert Estella LanderosEstella Landeros Mary WildsMary Wilds John EisenbergJohn Eisenberg Soojin JangSoojin Jang Seunghun OkSeunghun Ok Marci KinasMarci Kinas Kristine Neuber Thayne Bohman Amie Fulcher

Brian Dye Brian Dye Kay Klein Lynn Wiley Teresa LyonsTeresa Lyons Debbie YanceyDebbie Yancey Carol WiegleCarol Wiegle Brenda BradyBrenda Brady Anya EvmenovaAnya Evmenova Daniel GeickelDaniel Geickel Casey CampbellCasey Campbell Nancy AndersenNancy Andersen Jeff RichardsJeff Richards Shawn MillerShawn Miller