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An Investigation of the Blog Product Attributes to Affect the Relationship
Quality Based on Blog Users’ Innovativeness
Presenter: Han-Ming Jeffrey Chen Professors: Dr. Yan-Hsei Lee Dr. Chung-Li Chou Date: May 25, 2009
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Contents• Introduction
• Literature Review
• Methodology
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Introduction
• Research background and motivation
• Research purpose
• Research questions
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Research Background and Motivation
A new information issue configuration called the weblog (henceforth “blog”), has been attracting attention.
(Furukawa et. al, 2006)
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Research Background and Motivation
Weblogs, or blogs, have rapidly gained in popularity over the past few years.
(Chen & Chan, 2007)
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Research Background and Motivation
Most researchers and industry experts believe that blogs are now an important part of a sound marketing strategy.
(Singh, Veron-Jackson, & Cullinane, 2008)
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Research Purpose
To investigate that based on the blog users’ innovativeness, the blog attributes would affect relationship quality of using blogs
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Research framework
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Perceptions of product attributes
The innovativeness of blog readers
The innovativeness of blog readers
Relationship qualityRelationship qualityH1.
H2.
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Research Questions
1. What are the relationships between the perceptions of blog attributes and relationship quality?
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H1. The stronger the perception of product attributes, the better the relationship quality is.
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Research Questions
2. What is the discrepancy between the effect of perceptions blog attributes and relationship based on the different groups of blog readers ?
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H2. Different innovativeness of the blog readers have different perceptions between product attributes and relationship quality.
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Literature Review
• Weblog/Blog
• Bloggers’ Innovativeness
• Product Attributes
• Relationship Quality
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Weblog/Blog
• The term weblog was first coined by John Barger in December 1997.
(Kwai & Wagner, 2007)
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Weblog/Blog
• Blog is a personal record that people put on their website giving an account of their activities and their opinions, and discussing places.
(Kwai & Wagner, 2007)
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Bloggers’ Innovativeness
• Some researches have employed the term “users” to include both blog readers and writers.
(Huang, Chou, & Lin, 2008)
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Bloggers’ Innovativeness
• In many fields, something new must be substantially different to be innovative, not an insignificant change, e.g., in the arts, economics, business and government policy.
(Mckeown, 2008)
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Product Attributes
• Product attributes is the combination of extrinsic and intrinsic features.
(Kotler, 1996)
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Categories of Product Attributes
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From the product attributes
From the consumers’ needs
From the benefits of products
Lefkoff-Hagius & Mason(1993)
Park, Jaworski, & Maclnnis(1986)
Aaker(1991)
• The characteristics of products• The benefits of products• The images of products
• Functional needs• Experiential needs• Symbolic needs
• Functional benefit• Emotional benefit• Self-expressive benefit
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Relationship Quality
Satisfaction
Trust
Commitment
a kind of emotional evaluations to reflect the experience between the seller and buyer
(Crosby et al., 1990)
to increase the consumers ' desires to make the short-term relationship transfer to the long-term connection
(Morgan & Hunt, 1994)
to be willing to maintain the long-term relationship with the enterprises
(Hennig-Thrau & Klee, 1997)
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Methodology
• Methods
• Instrument
• Procedure
• Data analysis
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Methods
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Participants
Period
Quantity
The undergraduates of Chaoyang University of Technology
(Random sampling)
1 month
30 (pre-test)300 (formal test)
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Instrument
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Questionnaire
Strongly disagree Strongly agree
the 5-point Likert Scale1 2 3 4 5
Categories of questionnaire:
• blogs using behaviors (Chou, 2005)
• product attributes (Wang, 2008)
• characteristics of innovativeness (Huang, 2006)
• relationship quality (Chou, 2008)
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Procedure
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Questionnaires adoptingQuestionnaires adopting
Pre-testPre-test
Questionnaire modifyingQuestionnaire modifying
Formal testFormal test
Data collecting & analyzingData collecting & analyzing
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Data analysis
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SPSS 13.0
Descriptive analysis
Regression analysis
Cluster analysis
to analyze the Mean and Standard Deviation of each questions
to examine the relationship between the blog attributes and relationship quality
to examine the different groups of innovativeness
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Thank you for your attention!