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Acknowledgements

To list who all have helped me is difficult because they are so numerous and

depth is so enormous. I would like to acknowledge the following as being an

idealistic channel and fresh dimension in the completion of this project.

I take this opportunity to thank the “UNIVERSIY OF MUMBAI” forgiving me

chance to do this project.

I would like to thank my Principal Dr . ANCY JOSE for her encouragement. I would

like to thank and would heartily like to take this opportunity to express my sincere

gratitude towards my project guide PROF. RUPALI JAIN for her support and

guidance throughout the project.

I am ending this acknowledgement to my parents and all my friends who helped

me directly or indirectly in the completion of my project.

JAY BAGADIA

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CONTENTS

SR NO CONTENTS PAGE NO

1 Executive Summary 3-8

2 Introduction to the new concept of Ecotel

Difference between Normal Hotels and an

Ecotel Hotel

9-12

3 Introduction to Ecotel Hotels in India 13-21

4 Detail study of Ecotel Hotels

5 Globes(Criteria &Inspection) Of Ecotel Hotel

22-24

5 Environment Management Systems in Ecotel

Hotels

Steps in EMS

Implementing EMS – A Challenge

Employee Work & Fun Analysis

Marketing

25-33

6 Case Study

ORCHID Hotel- Mumbai

Rodas Hotel- Mumbai

34-52

7 Interview Analysis on Rodas 53-58

8 Conclusion 59-60

9 Bibliography 61

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EXECUTIVE SUMMARY

Hotels are the concept originated in the form of inns. A Hotel can be defined as

“an establishment that provides paid lodging, usually on a short-term basis”. In

India, the word may also refer to a restaurant since the best restaurants were

always situated next to a good hotel. The cost and quality of hotels are usually

indicative of the range and type of services available. Due to the enormous

increase in tourism worldwide during the last decades of the 20th century,

standards, especially those of smaller establishments, have improved

considerably. Hotels are independently assessed in traditional systems and these

rely heavily on the facilities provided.

There are hotel’s which are environment friendly and doesn’t cause much harm

to the environment which are known as Ecotel Hotels. Over here the Ecotel

Hotels are defined as “a hotel or accommodation that has made important

environmental improvements to its structure in order to minimize its impact on

the environment”. These hotels are also termed as Eco-Friendly hotels.

This project report contains all the vital information about Ecotel hotel right from

its functioning to its contribution towards the environment. It tells us about the

hotels and the 5 globes the Ecotel hotel acquires and many more in easy words a

detail analysis regarding the Ecotel hotels. Ecotel hotels give more emphasis to

customer satisfaction and concern for environment rather than profit

maximization. The hotel does earn a very good amount of profit but at the same

time show concern to the environment.

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RESEARCH METHODOLOGY

This project is the mixture of theoretical as well as

practical knowledge. Also it contains ideas and

information imparted by the guide. This project report

contains all the vital information about Ecotel hotel right

from its functioning to its contribution towards the

environment.

The major steps involved in marketing research process are:

1. Formulation of problem:

A problem well define is half solved. To identify research problems are of 3 types:

Overt difficulties: are those which are not hidden.

Latent difficulties: Which are not so hidden but if not checked would soon

become evident.

Unnoticed opportunities: once the 2 or more problems are identified the

next is to decide which of the problem is to be selected.

Formulation of problem:

Unit of analysis: The study of Ecotel Hotel as a business, its characteristics,

problems, functional areas, growth etc.

Time and space boundaries: The study of Ecotel Hotel working in India from

its existence in India till today.

Characteristics of Interest: To understand the workings and business

practice of Ecotel Hotels.

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2. Choice of Research Design:

It is a Descriptive Research which is undertaken to know and understand the

characteristics of Ecotel Hotel. The collected data are of secondary type. The

collected data is framed in a presentable and analytical form.

3. Determining source of data:

The data presented are both of primary and secondary type.

Primary sources

The primary data collection was really interesting. A visit to Hotel Rodas was

made regarding the project. Through the G.M. of Rodas a detail research and

analysis of working of Ecotel Hotel was known more in depth.

Secondary sources

The secondary data was collected from newspapers and magazines as well as

Internet surfing. After meeting the G.M of Rodas and collecting data, proper

analysis was made regarding the project. Book referred are Service Sector

Management by S M Jha.

4. Designing Data Collection Forms:

Observation: The data are collected through own observation. The observation and data are recorded faithfully and accurately.

5. Organizing and conducting the field survey:

The research is organized and conducted by interviewing the respondents.

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6. Processing and analyzing the collected data:

The collected data is presented in analyzing form through tabular form and pie digrams.

7. Preparing the Research report:

The objectivity, coherence, charts and diagrams are used freely to express clarity in the presentation of ideas and research.

8. Conclusion:

The project started with sorting all the raw data and arranging them in perfect order. To add value to the project and to understand the practicality, I have visited some Ecotel hotels who are the best ones in hospitality business.

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RESEARCH DESIGN

Objective of the Study

To maintain Ecological sustainability To contribute to conservation

To make provision for environmental training programs

To incorporate cultural considerations

To depend on the natural environment

To make provision for an economic return to the local community

Significance of the Study

Ecotel is a new concept in hospitality that claims to work for environment

protection and preservation. All eco-certified hotels must pass a detailed

inspection and satisfy stringent criteria designed by environmental experts. The

Ecotel certification process requires undercover inspections and staff interviews.

The purpose of learning about Ecotel is that in this age where global warming has

been a cause of concern in the world. This can be a solution/measure taken up by

hotel industry to come in terms with the environment. Ecotel hotels are also said

as hallmark of environment sensitive hotels. ECOTEL is a great concept that any

Hotel should be after.

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Scope of the Study

The concept of Ecotel has become more popular and many hotels all around the

globe are turning towards Ecotel. In the near future may be all the hotels would

turn into an Ecotel. The first Ecotel certified hotel was hotel New York VISTA in

the year 1994. MR VITHAL KAMAT of KAMAT GROUP OF HOTELS brought the

concept of Ecotel to INDIA through his hotel known as Hotel Orchid. Hotel Orchid

was the first Ecotel certified hotel not only in MUMBAI and INDIA but also in ASIA.

Findings

It can be stated that Ecotel hotels can help contribute to the environment

balancing in very easy ways .In today’s world lot of hotels have shifted from

normal hotels to ecotel hotels. That’s is the reason it helps in ecological balance

as the ways and practice as justified would rather help curb global warming and

maintain stability to the environment. We can see the fact that more than

emphasizing on profit maximization, emphasis is given more on customer

satisfaction and concern for environment.

Limitations

1. I have focused more on Ecotel hotels than any other aspect of hospitality

industry

2. And I have made my study limited by explaining the working of only two

Ecotel hotels.

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INTRODUCTION TO THE CONCEPT OF ECOTEL HOTELS

Ecotel hotels are defined as “a hotel or accommodation that has made important

environmental improvements to its structure in order to minimize its impact on

the environment”.

Traditionally these hotels were mostly presented as Eco Lodges because of their

location, often in jungles, and their design inspired by the use of traditional

building methods applied by skilled local

craftsmen in areas such as Costa Rica and

Indonesia.

Today the term has developed to include

properties in less “natural” locations that have

invested in improving their “green” credentials.

The correct definition of an Eco Hotel is a property that fills a majority of the

following Criteria:

Dependence on the natural environment

Ecological sustainability

Proven contribution to conservation

Provision of environmental training programs

Incorporation of cultural considerations

Provision for an economic return to the local community

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Ecotel hotels are also said as hallmark of environment sensitive hotels.

Each of the hotels applying for the Ecotel certification need to fulfill certain

criteria and the norms set by the authorities before they are awarded the Five

Globe Certification Award. The five criteria for Ecotel certification which needs to

be fulfilled are:

1. Environmental Commitment

2. Solid Waste Management

3. Energy Efficiency

4. Water Conservation

5. Employee Environmental Education & Community Involvement

Incidentally, the Five Globe Ecotel Certification Awards have been given to a few

select hotels the world over. In Asia, the first Five-Globe Certification award went

to the Orchid Hotel, Mumbai.

“No man is truly great who is great only in his lifetime.

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The test of greatness is the page of history”- William

Hazlitt

Difference between:

NORMAL HOTELS ECOTEL HOTELS

MEANING: A hotel is an

establishment that provides paid

lodging, usually on a short-term

basis

Ecotel hotels are defined as “a hotel

or accommodation that has made

important environmental

improvements to its structure in

order to minimize its impact on the

environment”. In other words Ecotel

hotels are also said as hallmark of

environment sensitive hotels.

MAIN AIM : The main aim of hotels is

profit maximization with customer

satisfaction.

The main aim of ecotel hotels is to

build a healthier environment along

with profit maximization and

customer satisfaction. They give

more emphasis on environment

friendly aspects.

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PRODUCTS USED : Hotels mostly

prefer branded products in order to

build their image.

Ecotel hotels use products that are

environment friendly and cause

minimal harm to the environment

WASTE MATERIALS : The waste

which is generated in hotels, is

thrown away as garbage

In Ecotel hotels the waste which is

generated, is segregated as dry and

wet garbage and is recycled and

used properly.

CONSTRUCTION OF HOTEL : The

construction of a hotel is in a way to

give posh look.

Ecotel hotels are constructed

keeping in mind their eco norms.

EFFECT ON ENVIRONMENT : Normal

hotels indirectly cause harm to the

environment

Ecotel hotels are also called as eco-

friendly hotels as they help in

ecological balance

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“Many of life's failures are people who did not realize how

close they were to success when they

gave up”. - Thomas A. Edison

ECOTEL HOTELS IN INDIA

I. IN MUMBAI:

HOTEL LOTUS SUITES:

The Lotus Suites-Mumbai is distinctly located in the heart of Mumbai's new

commercial center and in close proximity to the International airport in Mumbai,

there by making it easily accessible to the ever-expanding commercial hub in and

around MIDC, Sakinaka, Powai as well as the loads of International business

travelers that throng the Mumbai city.

This new venture owned by the Kamat Group of Hotels and managed by one of

the leading companies in the hospitality industry, Concept Hospitality Limited,

boasts of 183 rooms including standard rooms, studios and Suites, which have

been aesthetically designed keeping in cognizance with the ECOTEL principles.

While maintaining a tradition of guest appreciation and concern for the

environment, the hotel has also put a priority on health with its state-of-the-art

fitness center, to help the fast-paced corporate buffs stay fit and relaxed, and

rejuvenate their energy.

In addition, Lotus Suites offers one of the best amenities in a room like tea/coffee

maker, mini bar, in-room internet connectivity, two telephone lines, designer

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bathroom facilities, colour television and cable service. Lotus Suites, like most

international sophisticated Business Hotel, provides you with a trendy, vibrant,

dining experience, a high-tech venue for conferences and banquets, secretarial

service, travel desk, round-the-clock room service, thus making it a complete

experience and not just a stay.

Advantages to be at Lotus Suites:

1 Strategic Location: It is close to the Domestic and International

Airports,Accessible to Commercial hub like Bandra-Kurla Complex, MIDC, SPEEZ,

NSE Exhibition Centers & easy access to theatres, entertainment and shopping.

2 Internet Service: Wireless Internet service is powered by

Adino

Telecom Ltd. is a joint venture between ONIDA and ENKAY

TELECOM, which provides complete fixed broadband wireless access solutions.

The wireless Internet service is available at guest rooms, conference rooms,

banquet hall, restaurant and business center in Lotus Suites.

3 Swimming Pool

4 Complimentary Airport Transfers.

5 A Travel Desk For Onward Arrangements

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6 Same Day Laundry/Dry Cleaning Service.

II. IN DELHI

UPPAL’S ORCHID:

Uppal's Orchid is one of the most innovative and eco-friendly hotel in the Capital

city of India. Here you live with nature and Enjoy a luxurious stay along with the

great satisfaction that you have acted as conscientious citizen of the world

contributing your mite in preserving the delicate ecological balance. Come to one

of the Best hotel in New Delhi, the Capital of India and enjoy the warmth and

traditional Indian hospitality with all the modern world-class comforts and luxury.

Uppal Orchids is a class in itself and maintains a distinct edge over other hotels in

terms of hospitality, environment and dining facilities. Set near the international

airport, it's the most easily accessible place to feel at home once you reach India

or Delhi from outside. This hotel has a beautiful exterior in contemporary style

and a very charming interior decorated in style and artistic taste. Here you will

come across a sophisticated cosmopolitan culture along with a dedicated service

to make your stay as comfortable as possible. Its exquisite ambience and beauty

will enthrall you and make your tour to India one of the most memorable

experiences of your life. You can also taste authentic Indian delicacies in

comfortable setting or choose from a wide range of Indian, Magalia, continental

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and Chinese dishes and a good variety of drinks. It is

not just a great place to stay, but equally great place to

eat, drink and have loads of funs. The hotel has good

business and banquet halls facilities and a fine

arrangement of recreation for the guests.

III. IN KERALA

HARITHAGIRI

Located in the heart of Kalpetta town in the serene surrounding of Wayanad,

Harithagiri Ecotel is the right place to cool your mind and body. The stay here is

unforgettable as the elegant, luxurious and cozy interiors and bedrooms take

comfort to yet another level. Wake up with the sweet songs of birds that sing for

you and feel the cool, spicy morning breeze. Breathe the refreshing, mist washed

air of nature's own landscape 1000 meters above sea level.

Business group activities are steered by a dynamic visionary Mr. V.M.

Radhakrishnan as Chairman and he is assisted and supported by a very strong

team of highly experienced professionals.

Hospitality business is the group’s prime area. It has a chain of hotels in different

parts of the State at the catch-points of the international tourists. Harita Hotel &

Ayurvedic Village a hotel complex at Kalpetta, Kerala is one among those.

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The Mission

Passionately committed to extending warm and affectionate hospitality to the

guests either domestic or international and by continued improvement of quality

of service they are delighted.

IV. IN CHENNAI

RAIN TREE HOTEL:

South India's first Five-Star Ecotel Hotel. The

Rain Tree , is an innovative, socially

conscious concept, a hotel that is

committed to enhancing the guest

experience while setting a new standard of

environmental responsibility. This is done by

conserving natural resources, educating and

enlightening staff, and cultivating

relationships with the community - all while hosting the guest in an unparalleled

atmosphere of comfort and style .With a constant desire to innovate and a

tradition of crafting warm and inviting surroundings, Ceebros has set its sights on

the hospitality industry - with the aim of bringing something new and exciting to

Chennai's hospitality arena.

It’s also the Fifth in India to be awarded an ECOTEL certification. The ECOTEL

collection is a group of International Inns, Hotels and Resorts that define the

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concept of environmental responsibility in the

hospitality industry. We at the hotel practice to

Save Energy, Water, Segregate Waste, Train

the Employees to protect the Environment and

create awareness among the community

towards Environmental Responsibility. Guest

awareness is also a priority in this Environmental Responsibility

V. IN GOA

YOGAMAGIC CANVAS:

Yogamagic Canvas Ecotel Goa is tucked at the edge of a Goan village and is an

eco-chic retreat, Yogamagic Canvas Ecotel Goa where you spend the quiet of the

day in Vedic inspired tents and some healing reiki sesions.

An eco-chic retreat, Yogamagic Canvas Ecotel Goa is two kms form the north Goa

beaches and teeters on the edge of a rural village surrounded by golden rice

paddy fields with perfect views of the sunrise and sunset. Seven tents, each

individual and spacious in white canvas, lined with hand block rinted cotton in the

seven different colours of the chakras (energy centres) in the human body

(according to ancient Vedic tradition) become your haven for the duration of your

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sojourn.

The property was originally rented in 2003 with a 12- year plan in mind to build

and develop a unique eco-hotel combining luxury and alternative technology with

nature to create a nurturing environment for the practice and teaching of yoga

whilst providing an ideal platform for rest recovery, healing and well being. The

6000 square meters of land is, almost an island, surrounded on two sides by a

creek with paddy fields beyond, more paddy fields to the west and a coconut

grove to the north. The land was wild and barren save for a dozen mature (50

years plus) coconut trees and an old well by the remaining plinth of a house long

gone. The first two seasons were spent developing the eco hotel designing and

erecting luxurious Rajasthani hunting tents, sourcing panels to provide solar

power for the lighting in each tent and the pathways, experimenting and

perfecting the eco-waste management system for the natural composting toilets.

Yoga magic Canvas Ecotel Goa tents feature solar halogen lighting, natural

composting toilets and waste management using EM (effective micro organisms).

The hot showers get their heat directly from the sun, where possible buildings are

constructed from locally sustainable materials such as mud, clay, stone, bamboo,

jute, wood, palm , leafs and cowdung.

Yoga magic Canvas Ecotel Goa food is imaginative, unique and healthy using the

finest spices, fresh coconuts and lots of love. Organic vegetables, healing plants,

herbs, fruits, nuts and spices are all grown in and around Yoga magic Canvas

Emote Goa. Invitged to breakfast,that is whipped up with only home grown

ingredients and divine on the taste buds. To cool you off is a drink of pineapple

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and mint, very refreshing followed by

mueseli with fresh fruit. And the delicious

eggs scrambled with coriander, is a taste

that comes from eggs that are home grown

reveals Juliet Leary who with Phil Dane runs

Yogamagic Canvas Ecotel Goa.

VI. IN KOLKATA

FLOATEL HOTEL:

The Hotel, a 4 star world class urban resort, floats on the River Hooghly only a

hundred yards from the shore. The Hooghly river is a center-point of Indian

history and the Floatel is on the Hooghly today, between the two Howrah Bridges,

brings back that history in its splendor, a time when Calcutta was in her finest

glory.

The 61 room Floating Hotel is based on the concept of combining the best

qualities of a luxury cruise ship with the beauty of a world-class hotel

permanently anchored in the City Centre of Calcutta. The land along the Floating

Hotel consists of a promenade walkway by the river (the only one of its kind in the

city), a beautifully landscaped garden, centrally air-conditioned reception areas,

open air banquet halls (ideal for weddings, book-launches, music concerts or

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business parties), a promenade deck (ideal for parties, events, celebrations,

meetings). All in all, The Floatel is the only City Centre Urban Resort in India. The

Floatel is one of the properties of Manor Floatel Limited,Calcutta.

India's only Floating Hotel has been conceived, designed, constructed and built in

Calcutta by Mr. Manab Pal, Managing Director, Manor Floatel Limited who

worked tirelessly for many years and against huge odds to create an exquisite

unique river-front environment in Calcutta because he strongly believed that a

city as progressive in its ideas as Calcutta, needed a hotel as unique and

spectacular as The Floatel.

Safety Details and International Standards of Floatel:

Facilities at the Floating Hotel complex conforms to the criteria laid down

by Department of Tourism for a 4-star category accreditation.

The shore and The Floatel is connected by a specially designed (internatially

accredited and tested) gangway which get adjusted to the change in the

water level at high and low tides.

The model followed for the Floatel is based on conceptual design of

"Coastal Vessels" which are moored in various cities of Europe. None of the

Coastals have self propulsion. Whereas European Floatels are moored in

the sea, The Calcutta Floatel is moored in The River Hooghly.

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The design of the Floatel has been made with the following criteria:

1. Fully loaded draft not exceeding 6 ft. (about 100% cushion over the lowest

draft available at the location)

2. A tested anchoring and mooring system, which is to be able to withstand all

kinds of tidal currents and bore times.

3. Maximum wind velocities at the location and impact of the same on the air

draft of the Floatel.

DETAILED STUDY ON ECOTEL HOTELS:

ECOTEL ® - The Hallmark of environmentally Sensitive hotels

The ECOTEL® Collection is an exclusive group of International inns, hotels and

resorts that define the concept of environmental responsibility in the hospitality

industry. All Ecotel certified hotels must pass a detailed inspection and satisfy

stringent criteria set by environmental experts.

The Collection began in 1994 when the New York Vista Hotel re-opened as the

world's first Ecotel certified hotel after the bombing of the World Trade Center.

Since then over 1100 hotels, resorts and inns have applied (but not qualified) for

the certification. Currently, there are only 34 Ecotel hotels in the world, out of

which only 3 are 5-star hotels with the 5-globe certification.

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The 5-Globe Ecotel Hotels in the World

1. Miraval, Arizona (this was the first certified 5 globe Ecotel in the world. Its

re-certification is pending)

2. Hilton Tokyo Bay, Japan

3. The Orchid, Mumbai

4. The Benjamin, USA

5. Arco Iris, Costa Rica

6. Lapo Rios, Costa Rica

5 Globes (Criteria and Inspection) of Ecotel Hotel : The Ecotel Certification is based on five areas of environmentalism, each of

which is designated by a Globe award. These five areas are referred to as the

‘cornerstones of environmental responsibility’ or simply as ‘Globes’. These

Globes are:

1. Energy conservation:

This requires the existence of a formalized framework to

actually reduce the energy consumption of the hotel. For

instance, whether the hotel has been designed and

constructed keeping in mind maximum energy

conservation. Factors like whether minimum lighting is being used.

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2. Water conservation:

Evaluates the effective conservation of water in all

departments of the hotel across all levels. The extent to

which water is recycled and utilized is also considered an

important factor. Again, all employees are expected to be

well versed with the water conservation operations of the hotel.

3. Solid waste management :

The hotel must effectively recycle and manage waste

wherever generated. Proper systems for collection,

recycling and disposal of these wastes in all

departments of the hotel are a must for the Ecotel

certification. Moreover, all employees of the hotel must undergo training in the

basic solid waste management techniques.

4. Employee environmental education:

Evaluates how involved the employees are in the efforts

of the hotel to contribute towards the environment. The

hotel should have training modules in place for employees at all levels to

familiarize them with the eco-friendly initiatives of the hotel.

5. Environmental commitment:

The hotel/ resort/ inn must demonstrate the existence of

a formalized commitment towards the preservation and

enhancement of the natural environment. It must,

through all operations, activities and written statements, communicate its

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commitment to the environment. For e.g. the mission statement of the hotel/

resort must mention its environmental dedication. Additionally, every hotel

should have a green team headed by a member of the top management ensuring

that all departments are working in consonance with the hotel’s mission of

environmental responsibility.

ENVIRONMENT MANAGEMENT SYSTEMS

- A Tool for Greening the Hotel Industry

Hotel industry, because it sees itself as environmentally "clean", has been

relatively slow to acknowledge the fact that it is the most resource consuming

industry.

One of the most critical elements of becoming an environment-friendly hotel is

the adoption of a new culture that extends throughout the hotel organisation,

and between the hotel and its guest, local community, and even its vendors.

Today, hotels have implemented environmental programs such as water

conservation, composting and maintaining gardens in the city, but it is typically

not done as part of a larger management system, nor is it integrated with other

environmental programs. The EMS can be viewed as the integration of multiple

environmental programs. In fact, environmental programs are typically designed

to address a specific environmental problem or issue such as recycling or

composting solid waste; or are focussed on a specific department such as a linen

reuse program in housekeeping and laundry. In some instances, particularly for

smaller hotels, environmental programs may involve multiple properties, such as

sharing the cost of a bottle for glass recycling, selling the food waste to the

piggery.

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An EMS takes the following approach to address its environmental issues (or

aspects as they are referred to in the standards). The core team is formed with

one member from each department of the hotel. The team is co-ordinated by the

Management Representative (MR).

i. First step is to identify the inflow and out flow of each activity of each

department and then identify the related Environmental aspect and

impact. (under consumption of energy, water, paper, generation of solid

waste, waste water etc.)

ii. Then, an assessment is done to determine what improvements can be

made, how much does it cost, and what type of changes in consumption or

waste generation are expected. The assessment also allows you to establish

a baseline against which changes should be measured.

iii. A hotel sets objectives like reducing water consumption, or reducing solid

waste for the entire property. Each objective is supported by a set of

specific targets, such as introducing towel and linen reuse program by

specific time period say, Dec 31st, or install low-flow taps in guest rooms

and staff locker rooms by Nov 1st.

iv. The individuals, or departments, responsible for achieving the targets are

identified in the action plan. Greatest improvements are made through

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changes in staff procedures which are termed as operational control

procedures.

v. Finally, the impact or results, in terms of changes from the baseline, must

be measured and documented. This provides the necessary feedback to

determine whether the EMS is working.

Benefits through EMS implementation

Environmental awareness among all staff members, contract staff, vendors

and contractors

Adopted pro active approach, so that waste / pollution is prevented or

minimized at the source itself

In spite of having a comprehensive emergency preparedness, EMS helped

in preparing environmental mitigation measures

Reduce the environmental, legislative and regulatory burden

Assisted in setting up and overall maintenance of the system for continual

improvement.

Implementing EMS ISO 14001 - A Challenge

To gain the public image of being certified as ISO 14001Ecotel Hotel becomes a

driving force for the hotel’s pursuit of the environmental management

standards. Before implementing EMS, hotels did not formally know how their

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actions and processes impacted the environment. It was through the rigorous

exercise along with the employees that Environmental Aspect and Impacts of

each department of the hotels was identified. For the significant

environmental aspect, the objectives and targets are set. The focus is on

energy conservation (electricity and LPG). In addition to implementing the

environmental policy, hotels have to comply with the statutory requirements

on environmental protection for hotel industry set by the government .There

are several areas that different ordinances cover, such as water pollution

control, air pollution. One of the major achievements under EMS was that

emergency preparedness plan was designed for the hotels which is usually

overlooked in smaller properties.

It is believed that EMS can only be successful if it is "experienced" by the

employees. Humans are the critical factor in the system. Accordingly, in the

implementation phase, the first step is to convince and motivate the employees.

The major barrier to implementation of EMS is the lack of human resource rather

then financial ones. It was also true that the environment was not a core business

issue in the hotel and the lack of allocation of resources conspired to keep the

status of environmental issues low on the business.

It is not excessively complicated to implement an Environmental Management

System, but it does require a methodology and strict adherence to a series of

steps, in order to build it on a solid foundation and ensure that it is suitably

adapted to the real situation of the hotel concerned.

Somehow, a way has to be found to give environmental management the same

sort of attention as financial management, marketing management, and human

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resources management. Like these, it has to be an integral part of every decision

the hotel makes. It cannot be a specialist area for engineers or legal advisors or

even the public relations department. It cannot be driven by a need to meet the

minimum standards or just to comply with the regulations. Environmental

Management must become ingrained into the hotel’s very being.

Input Departments Output

Energy( Electricity, steam

etc),Water ,Running of DG

set, boiler ,Maintenance of

equipment’s

Engineering Air emissions ,Noise

generation,Solid

waste( Tins ,cans ,cardboard

s)

Water ,Chemicals ,Energy

(Electricity,

Steam) ,Packaging

Material(Plastic, Paper,

cardboard)

Laundry Waste water ,Solid

waste(plastic, paper,

cardboard)

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Water ,Raw food material

(vegetables, meat),

Ingredients ,Chemicals( for

washing) ,Energy

( electricity, LPG, steam)

FNB Waste water ,Vegetable

scrap, Packaging

waste( bottles,

sachets ) ,Left out food

waste

Water(cleaning bathrooms,

mopping) ,Chemicals

( cleaning &

polishing) ,Changing of

linen ,Keeping guest

amenities

Housekeepin

g

Waste water ,Soiled

linen ,Packaging waste ,Used

cosmetic bottles, soap etc

An effective EMS can help a hotel assure its guests of its commitment to

environmental management as partners in programs such as recycling, linen and

towel reuse, etc. It can set specific and realistic performance objectives and

targets, and allows the hotel to monitor whether the objectives and targets are

being met or not.

The Indian hotel industry is positioned to reinvent itself in a way that improves

profitability, enhances guest relations, builds bridges into the local communities,

and preserves the natural environment. Over the past two years, this trend has

been translated into results in India in the form of implementing the

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Environmental Management System-ISO 14001 in hotel industry. Three hotels,

demonstrate the power of becoming an environment-friendly hotel by adoption

of environ-mental management system (EMS), a comprehensive organisational

approach designed to achieve environmental care in all aspects of operations.

Partnering environmental protection with cost-saving environmental

improvements and best practices, these units represent a model for the hotels in

India and South Asia for environmental assessments and actions, as well as

voluntary environmental audits that can lead to ISO 14001 certification.

“You can learn new things at any time in your life if you're

willing to be a beginner. If you actually learn to like being

a beginner, the whole world opens up to you”. - Barbara

Sher

Employee Work and Fun Analysis :

Modern-day HR training in hospitality gets more humane than ever as it tries to

strike a balance between imparting technical knowledge and emotional support

to employees for them to deal with the work environment better .

Training directors in organizations are keenly looking at identifying the Strengths,

Weaknesses, Opportunities, Threats (SWOT) of employees, which directly

translates into output. Identification of training schedules for employees

therefore becomes crucial to achieve the company's goals. Focus on individuals

then becomes top priority

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Organizations have understood that emotional quotient has a strong impact on

the result and it is considered at par with intelligence quotient. Some methods

followed in this regard are:

Feedback session with new employees after the first 10 days

Monthly departmental meetings with staff and general manager

Involvement of staff in monthly HR initiatives

Continuous growth and learning through training and development

Information garnered from the above is evaluated and steps are taken to take

care of the emotional aspect of employees. Seniors, colleagues, guest comments

and general observations by the non-departmental seniors broadly help to

calculate employee potential. Pushpinder Kumar, vice president & general

manager of Uppal’s Orchid - An Emote Hotel, opines, "Even group (social)

activities help bring out positives about staff like initiative, team spirit, energy

levels, innovativeness, etc. While it should not be seen as if the staff is under

scrutiny all the time, it is certain that in a sector like hospitality, a 24x7 approach

for the 'best' is a must."

Physical quotient:

Training is also viewed as need-based. Nevertheless, HR activities use various

physical aspects to judge an individuals' capacity (or SW of SWOT). Kumar lists

some outdoor activities that can throw light on vital leads:

Games and sports : Team work

Outdoor training : Exposure to other operations, solution finding

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Talent contests : Identifying and utilizing talents of juniors and colleagues

effectively

Dental camp : Personal hygiene

Cafeteria theme lunches : Planning and organization skills

Street cleaning campaigns : Community service

The cross-training requirement for an employee provides vertical as well as

horizontal growth patterns. Such training requirement is also part of the regular

training program me of many organizations. Pushpinder Kumar, vice president

and general manager at Uppal's Orchid - An Emote Hotel, says, "Someone may be

better at communication while another may be good at strategizing and planning.

These aspects are keenly noticed and people are utilized accordingly to get the

best team output."

Marketing:

Positioning a new hotel in the market place is a very important aspect of

marketing. With spiraling prices and huge costs of development, it has become

mandatory to implement innovative ideas for marketing a hotel. It is equally

important to understand that the development itself is a long process and as such

the hotel industry has a long gestation period. To partly fund the project cost,

some of the projects are designed as multi use projects in which a certain

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percentage of the hotel rooms are pre sold, so that the owners have some capital.

The marketing division has devised a unique strategy to market the rooms in

advance and thereby raise funds required for implementation of project and also

underwriting occupancy. Concept Hospitality Limited is aware of the fact that

hotels generally work at 70%-75% occupancy. It is thus imperative to

presell/underwrite 25-30% of the room inventory to ensure 100% occupancy. The

marketing plan has received approval from all professional quarters. The

company has entered into an understanding with Himco (India) Limited for

marketing its hotel project.

Sales & P R

Apart from dedicated sales team for each hotel, we also have Sales & Marketing Offices in the Metros of Delhi, Mumbai, Kolkata, Chennai, Ahmedabad, Pune and Bangalore.

CASE STUDY OF ECOTEL HOTELS

Case Study on Orchid Hotel

The Orchid - An Ecotel Hotel is Asia's first certified eco-friendly five-star hotel and

world's only Ecotel to be certified as ISO 14001. This 245-room hotel is

strategically located adjacent to the domestic airport making it a convenient place

for the business traveler to stay.

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The 51 international awards and the recent ISO 14001 certification reiterate the

efforts of The Orchid of being a pioneer amongst environment friendly hotels.

Everything is designed so as to be unobtrusive. The exclusivity of The Orchid is

experienced as soon as one enters the atrium that is serenaded by a 70-foot

indoor waterfall. Around the waterfall, on the first level is the Boulevard, the 24-

hour coffee shop. The beautiful Orchids growing there give you a feel of the truly

Orchid experience. Besides, The Boulevard provides a unique guaranteed time-

bound service aptly called the "Lightening Menu" or the "10 Minute Menu". If the

service is even a minute late, the meal is on the house!

From the first level to the top most.

Mostly Grills the lovely roof top barbecue restaurant serves modern fusion

cuisine. The setting is a very surrealistic Mexican village with a pool by the side

and the breathtaking view of the airport runway on the other.

And then the piece-de-resistance.

Vindhyas, which many Mumbai gourmets consider the best Indian restaurant in

town, is a unique concept showcasing the cuisine and culture of peninsular India.

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Here in a very ethnic temple setting you can experience the intriguing flavors of

nine Indian peninsular states, the folk dance performances only go to serve as the

perfect accompaniments. Abutting Vindhyas is Merlin's Bar. The name itself

conjures images of magical concoctions that will help lift your spirits and unwind,

and what's more Merlins is open till 3.00 am, giving you ample time to enjoy the

magic. At the lobby is The Gourmet Shop, a deli and cake shop.

The hotel just believes in sustainable development and has created an experience

where:

"Deluxe need not disturb, Comfort need not compromise

and Enjoyment need not be insensitive."

Advantage:

Strategic location:

Close to the Domestic and International Airport

Near the Industrial and Commercial districts

Easy access to theatres, entertainment and shopping.

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Courtesy Coach / Car Pick up to and from the airport for arrivals and

departures.

Interactive Television State of the art television systems are installed in

every room. These interactive televisions allow you the facility of checking

your room bills, placing room service orders, and checking your messages. The

interactive television also allows our guest the convenience of checking-out

from the comfort of his room as part of the express check-out facility offered

by The Orchid.

Express Check out

Free Cable T.V

Business Lounge

Room Internet Service The service, provided by Worldroom Connect allows

the business travelers using a LAN-equipped laptop computer to simply plug in

and start working. There is no dial-up access required and no reconfiguration of

the laptop computer or printers.

Evergreen club:

Customer Relationship Management (crm)

Orchid Evergreen is the Customer Relationship Management (CRM) program at

The Orchid for the guests who are staying with them.

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As part of the program the guests who become members of the program earn

points for all eligible spends in the hotel. Once they earn the points they can

redeem the same for rewards like a holiday package to Goa, watches, etc. Or

donate the points earned by them to the "Green Account". The points so donated

will be used for promoting the eco-friendly causes supported by The Orchid. As

part of the same program they have contacted some NGO's to support us and

lend credibility to the drive.

“The greatest thing in life is to keep your mind young.”-

Henry Ford

Projects undertaken by Orchid

Ask not what the Environment can do for us but what we can do for the

Environment."

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Spreading the Message Through Environment Days -

Advanced Locality Management (ALM) Trust – 2002

Advance Locality Management (ALM) as the

name suggests is a concept to manage the

locality and its surroundings. Undertaking

projects to beautify the city is doing the same.

As a first step towards it, the garbage and filth

of the area is segregated and removed with

the active participation of local authorities and citizens. Subsequently various

projects such as building a vermiculture plant, tree plantation drive and other

beautification projects are undertaken.

The CMD of Kamat Hotels (India) Ltd, Vithal Kamat and Chief Secretary,

Government of Maharashtra, C Ranganathan launched The Orchid Advance

Locality Management (ALM) trust. The trust is going to act as a platform for all the

ALMs of the city and is going to guide them to pursue various environment

friendly programmes. The Orchid launches ALM trust, felicitates

environmentalists on World Environment Day. With the Orchid ALM trust coming

into being, a new dimension would be given to the whole concept of locality

management. Apart from this various seminars and other projects would be

conducted by the trust to educate the citizens. Moreover a team led by the

environment officer of the Orchid would conduct surprise checks on the ALMs

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and would award prizes for various projects undertaken by them. Besides that

five ALMs registered with the trust would be awarded.

The trust, which would be actively supported by the government, would help in

inculcating environment consciousness among the citizens of the city. The trust

would also provide support in terms of educating the ALMs.

Besides that an energy efficiency seminar was also conducted for the hotel

industry in the morning. The technical director of Kamat Hotels, P Kannampilly

spoke about the various measures adopted by The Orchid, which has resulted in

saving precious energy.

Commenting on the initiative the CMD of Kamat Hotels, Vithal Kamat said, "This is

yet another programme launched by us to make our contribution towards the

environment". "Recognising people's effort is going to instill a confidence not only

in them, but would also motivate others to do well too", he added.

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Environment Community:

Mega Eco Quiz - October 2004

Over months of conducting weekly eco

quizzes, this day saw winners who were

seated at the hot seat - the mega eco quiz.

This quiz saw 1 winner who withstood the

firing of over 70 questions and several

competitors. Mr. Kailash (engg) was then

bestowed with a cash prize cash voucher of

Rs. 750/- for his excellence.

Beach Clean Up - Sept 2004

Post Ganpati immersion we saw vibrant green team members front end the

cleaning up of Juhu beach of all garbage and remains. Hence once again

working towards a cleaner and greener world.

Harvest to Harness Contest 2004

The objective of the contest was to come to a solution for harvesting

rainwater in Mumbai. The contest received 45 entries. Delegates from

Mumbai came in on this day to educate staff and invitees on the

importance of harvesting rainwater and the after effects of drawing water

from the earth resources. The event was jointly organized by The Orchid in

association with Eureka Forbes & Rachna Sansad.

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Eco Skit - 15th august 2004

This day a few team members of

Orchid enacted a skit at Cirkus Cirkus

and brought forward horrifying facts,

of how we destroy our beautiful

world. The Orchid green team along

with our resident guests pledged an oath to protect our earth.

World Earth Day - April 22nd 2004

This day saw an Emote gesture by the

green team members of Orchid.

Nearly 700 Tulsi saplings were

distributed in Seepz, Andheri Kurla &

MIDC encouraging corporate towards

protecting and preserving our mother

earth. Grow more trees was the message delivered and was appreciated

well by friends and corporate alike.

World Environment Day

- Kaun banega eco pati quiz 05th June 2005 - A mega eco quiz with slogan

competition "Kaun Banega Eco Pati" was conducted. This quiz saw ' Eco

Pati' Dr. Chaitali (wellness club) as the eventual winner of cash prize of Rs.

1000/- & departmental team quiz winners comprising of Mr. Ashok (Pur),

Ms. Sagina (HR), & Mr. Nagraj (Stores) were bestowed with a cash prize of

Rs. 1500/- for their excellence.

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No Tobacco Day - May 31st 2004

Over 100 underprivileged children

painted on paper their true feelings of the

ill effects of smoking. At our very own

Cirkus a skit was enacted by them

encouraging all against active and passive

smoking. Mr. Arshad Warsi added

glamour to this day by bestowing the winners with prizes. A day to

remember - the message of no tobacco was translated well.

World Water Day - March 22nd 2004

The essence and importance of water

conservation was announced to all our

neighbors. The green team members

expressed this concern by a gesture of mineral

water bottles being distributed, and tagged

along a strong yet truthful message of the

water conservation to all. On this day the assembled audience of about 100

Mumbaikars came together to save 40,000 litres of water annually. This

translates to a savings of 2 Million Litres of water.

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Initiative taken by Orchid & its benefits on cost saving.

Initiatives and Benefits Cost saving

Installation of metal halide lamps and fittings in

Tennis Court.

- Reduction in electrical load from 32 kWh to 8

kWh.

- Reduction in lamp replacement cost.

- Reduction in manpower cost for handling fused

bulbs

- Improvement in distribution of light.

Rs. 115 per hour

Installation of compact fluorescent lamp

- Replacement of 3000 candle lamps of 25 w in

guest floor corridors, lobby porch & in banquet

area with CFL of 5W.

Rs. 2,00,000 per

month

- Installation of a condensing coil in hot water

tank to recover heat from the condensate

mainly from Laundry and installation of plate

type heat exchanger to recover additional heat

from the condensate

Rs.20,000 per month

- Removal of gas-pilot-burners from Kitchen. Rs.8500 per month

- Usage of treated water from effluent

treatment plant for gardening and water

cascades.

Rs.17, 000 per month

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Vermiculture

The Orchid practices waste segregation at all levels of

waste output. Thus they are able to segregate the dry waste from the wet. The

wet garbage is then compost at source. Onsite composting pits ensure that they

are able to degrade their wet waste and reuse the compost as organic manure

Further they have also initiated the Nirmalya Composting. All their team members

bring their Nirmalya (flowers offered to deities) which is collected and composted

in a special pit. The Nirmalya that is commonly thrown into the seas is composted

onsite thus not adding onto the existing water pollution.

In all together they have - 7 pits

Sizes of pits are - l -5.5 `, w -2.5 `, ht - 2.5`

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Case Study on Rodas

Rodas Hotel a 3 STAR HOTEL, in India is

among India's largest luxury hotels located in

Mumbai. It is located in the heart of Mumbai,

at Hiranandani Gardens, adjacent to the

beautiful Powai Lake, only 15 minutes away

from the International airport. The Rodas

hotel is a deluxe 36-room hotel. It has well

appointed twin and double bed rooms, each

equipped with T.V., direct dial telephone,

internet connectivity, channel music, mini bar, tea/coffee maker, electronic safe

and individual temperature controls, to ensure that the guest is comfortable.

Ecotel Hotels which owns Orchid and Rodas hotels in city is one of the first hotel

chains in the country to market itself as an environment friendly hotel and has

made considerable savings by its efforts. “We save close to 15-20 per cent of

electricity costs each year. Everything - from interiors, architecture, plumbing and

electronic devices of the hotel - are designed to cut down on energy usage and

wastage of resources,” says Daniel Chatterton, front office manager with Rodas

Hotel at Powai.

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At Rodas, the building design itself is unique; a four feet deep swimming pool is

located on the roof of the building insulating the structure from heat while double

layered walls reduce surface radiation. Water, which is also a scarce commodity in

the city, is meticulously conserved by recycling. Hundreds of gallons of sewage

water is recycled within the hotel premises itself. This water is then used for

gardening and air-conditioning.

However, what’s really amazing about Ecotel is that it gives guests a chance to

contribute to the energy saving effort by pressing what is called a ‘green switch’.

A guest who feels comfortable in his room can press a green button on his

bedside panel to raise the temperature of the room by 2 degrees Celsius thereby

reducing a proportionate amount of electricity consumed by air-conditioning.

“Many of our guests prefer to stay with us specifically because of our

environment friendly credentials,” adds Chatterton.

Even water is economically used by mixing air with water to give it sufficient

pressure,” says Birju Patel, designer associated with Hafeez Contactor architects

who worked on the project.

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Architecture of Rodas

( Passive Energy Conservation Efforts in Design)

To prove how deep-rooted their commitment is towards the environment,

enlisted briefly is a description of what has gone into making RODAS an

environment friendly hotel.

With the help of the following handbook it is explained about how Rodas use eco

friendly products:

1 The Plan Configuration

The building is positioned in such a manner that the center point of its parabolic

shape faces the NORTH-EAST, hence increasing the direct sunlight thereby

reducing electricity consumption, by way of less air conditioning and lighting.

2 Roof Top

The rooftop is treated with 3 layers of coba (clay brick), which is a natural

resource. This acts as an insulator from heat and noise, thus reducing air

conditioning load.

3 Civil Work

Cement

To start at the very beginning the cement that has gone into making RODAS an

ecofriendly Hotel is absolutely environment friendly. This cement, PPC (Portland

Pozzalana Cement) contains 15-20% fly ash, as compared to

OPC (Ordinary Portland Cement) and is used for finishing of

the exterior plaster, block masonery, tiling and flooring.

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For concreting works the hotel has used cementitions products like fly ash, GBFS

(Granulated Blast Furnace Slag) etc, which help reduce the atmosphere pollution.

Fly ash is by-product of Electric power generation, and 26% of the same is used in

PPC. This also brings down the production of cement, which results in reducing

pollution.

4 Plumbing

At RODAS they believe in the three “R” theory of reduce, reuse, recycle. Water

being one of the earth’s most precious resources and vital to life they have tried

to put this theory in practice by taking special care to conserve this resource by

employing carefully planned techniques enlisted below, which re-establishes our

belief in the above theory.

Aerators/Flow Restrictors

All taps contain special aerators, which increase the water’s force and reduce

outflow, saving water. Using these aerators saves up to 50% of water. In addition

in all public area toilets they have taps operating on sensors.

Cisterns and Flushes

2 other ingenious water saving device are the Concealed Cistern which used only

6 litres of water per flush as against 15-20 litres used in conventional flushes.

Sewage Treatment Plant

At RODAS they even recycle wastewater. The hotel’s sewage system is connected

to the main treatment plant of the Hiranandani gardens, where, with the latest

technology, wastewater is treated and then reused in areas like the air

conditioning, gardening and for new constructions within the complex.

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Drinking Water Treatment

A central chilled water system; purified using ultra violet rays ensure sterilized

water and removes the need for 8 water coolers in various outlets.

5 Interiors

Rubber Wood

Despite its natural timber look, the master control panel in the guestrooms and

shutters are made from Rubber wood. The rubber wood derived is processed and

upgraded wood, which has been vaccum, impregnated using unleachable type of

timber preservative chemicals and kiln seasoned to ensure dimensional stability.

NUWUD MDF (medium density fibre wood)

The interior works of the Hotel is made from MDF, which is manufactured using

cotton stalks. The cotton tree, which grows to a height of 5-6 feet, is cut down

after yield and the same is usually rendered useless. With the help of advanced

technology, the waste stalks of the cotton tree then goes through a

manufacturing process which includes chipping, sieving, washing and cooking of

the fibre chips. After this lengthy procedure Medium Density Fibre Wood is

produced having all the features of natural wood.

6 Double Glazed Windows

The double glazed window blocks the heat of the sun from entering the room and

helps in conserving the air-conditioning energy. An added advantage of this unit is

that prevents fabric and furniture colours from fading as the glazed unit prevents

the infrared light from the sun to enter the room. These windows also help in

effectively cutting out the noise pollution.

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7 Electrical

At RODAS they have not only made efforts to reduce

their solid waste and conserve water but also have

contributed in saving energy. To know more about

the energy saving at the hotel read on:

PL Lamps/Fluorescent Tubes

At RODAS energy efficient PL lamps are used which provide as much light as

ordinary bulbs, yet consume substantially less energy. What’s more since your

room lights come in only when your key card is inserted there’s no chance that

lights or the air conditioner remains on once you leave the room.

Minibars

The mini bars used in the guestrooms save up to 40% energy, as it is equipped

with “fuzzy logic” which senses the load inside the refrigerator and cools it

accordingly. Also an added advantage is that these mini bars are CFC free.

8 Mechanical

Air-conditioning

At RODAS ozone depletion levels have been reduced to 99.5% as they use the

more eco-friendly alternative i.e.R22 instead of CFC refrigerants. All other

refrigeration including walk-in cooler, deep freezer etc uses 134 A and 404 A

gases, which are environmentally friendly.

Hot Water

The hot water at 50 degree C comes as a by-product of the air conditioning plant,

and the heat pumps act as a backup during winter. They do not use boiler, hence

no consumption of HSD (high speed diesel).

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9 Electronic

Master Control Panel

This control panel in the guestrooms incorporates a

unique feature known as the green button. On

pressing the green button the thermostat of the air-

conditioning unit is stepped up by two degrees. The saving in electricity resulting

from the 2 degrees increase in temperature is translated into rupees terms and

the same is displayed on the guest folio and profile. A certificate is then issued to

the guest who had voluntarily participated in conserving energy. A database is

maintained of all these guests and they have developed a direct mail link with

them, telling them about out ongoing environmental activities.

10 Operational Practices

Hangers

The hangers used in guestroom are made from pressed particleboard.

Amenities

In keeping the environment in mind RODAS use Herbal products, which are

manufactured under an Ayurvedic license; these products are not tested on

animals and do not contain any animal fat.

Laundry

In our strive to reduce water we have reusable cloth laundry bags instead of the

standard paper or plastic bags as in other hotels, in which the guests could send

the clothes for laundering and the same will be delivered in reusable cane baskets

wrapped in muslin cloth.

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Pens/Pencil

To prove our commitment to the environment RODAS uses eco-friendly pens and

pencils. The eco-pens are made using recycled cardboard, reprocessed plastic and

scrap wood. The eco pencils are not made of wood but of a non-toxic polymer

with the use of natural fillers. Wood saver pencils are made using a shaft, which is

made of biodegradable materials such as talc, gypsum and clay.

Recycled Garbage Bags

The garbage bags used by us are made from

recycled plastic and milk pouches.

11 Carbon Paper

There is no use of carbon paper made at RODAS, as the chemicals used in carbon

paper are toxic which kill the micro-organisms that break down solid waste,

reducing the volume of waste in the landfill.

12 Anticockroach Herbal Treatment

This treatment has been recently introduced and is the first of it’s kind in India to

eradicate cockroaches. This herbal paste contains extracts from herbs and the

treatment is totally different than the conventional spray treatment. By using this

treatment there are no health hazards, as there is no use of any poisonous

chemicals. No cleaning is required after the treatment is done hence there is no

wastage of water, detergents etc. This medicine is in the form of a paste and it is

applied to all nooks and corner in the form of small globules in the premises,

which is to be treated.

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6) INERVIEW ANALYSIS ON ECOTEL HOTELS

From Hotel Management point of view

In order to know more about the functioning of Ecotel hotel a field visit to Hotel

Rodas was done to know about the working of the Ecotel hotel in detail.

MR DANIEL CHATTERTON(FRONT OFFICE MANAGER/ GREAN TEAM LEADER) in

RODAS assisted with the information of functioning of with the help of following

questionnaire given below:

1) WHEN DID RODAS TURN INTO AN ECOTELWITH HOW MANY MEMBERS

WORKING IN THE HOTEL?

RODAS Turned into an Ecotel in the year 2001 with 55 members working in

the hotel.

2) HOW DO U DISPOSE OF OUR WASTE MATERIALS?

It is done by segregating garbage at source as follows:

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BLACK BIN:

WET GARBAGE

food waste

GREEN BIN: RECYCLABLE

GARBAGE

restaurant bills, kot pads,

newspaper, cardboard

cartons, paper napkin,

stapler pin&u pin carboard

box.

WHITE BIN: DRY GARBAGE

tetra packs, thread, empty

mineral water bottels,

cheery / coconut cream tins,

thick plastic bags, parcel

packets, stirrers, soft drink

cans / tins, dry and wet

butchery packet, chat and

masala paperbox.

Ecotel Hotels

3) HOW ARE THE PAPERS DISPOSED OFF?

Papers are being recycled and then used again for office purposes and

recycling of papers is been given to the company named PUMBA PANEL IN

CHENNAI and is taken back and used. For e.g. small pads, room bills, cash

envelopes are all recycled and re-used.

4) IS WATER WASTED IN HOTEL PREMISES?

No, water is given to the guests on request and if the guest drinks half glass

of water then rest of the water is given to the plants.

Likewise even fruits are not wasted and given on guest request.

5) HOW MANY BINS ARE THERE IN THE OFFICE PREMSES?

It is divided into non-recycle bin and recycle bin.

Non-recycle bin we can dispose plastic, oil etc whereas in recycle bin we can

dispose wet garbage and re-use the paper.

6) HOW ARE THE STAFF TRAINED IN THE HOTEL?

Every staff is been made to by-heart the vision and mission statement so

that when someone asks them they would say it without hesitation.

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They are motivated & encouraged to follow eco-friendly ways of operations and

even guide the guests to join in the cause.

7) HOW MANY TIMES THERE IS INSPECTION CONDUCTED IN THE HOTEL?

Inspection is carried out 2 to 3 times a year once the hotel is informed well

in advance and the other time they will arrive like a normal guest without prior

notice.

8) WHERE ARE THE INSPECTORS FROM?

They are from the head office of Ecotel certification office in NEWYORK.

9) HOW ABOUT USE OF ENERGY?

Lights and all electrical appliances are been switched off when not in use.

Also green button & master panel appliances are used to conserve energy in the

premises.

10) HOW MANY ROOMS ARE THERE IN THE HOTEL AND SINCE IT IS NEAR THE

ROAD DOESNT THE SOUND EFFECT THE GUESTS?

There are 36 rooms in the hotel and there are two glasses attached to the

windows and the windows are fully sound proof.

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11) DO YOU CONDUCT THE CUSTOMER SERVICE RELATION ACTIVITIES?

Yes we do conduct CSR activities. There are 6 internal programs and

external programs carried out in RODAS.

Following programs held by them:

SOME OF THE EXTERNAL PROGRAMMES INCLUDE :

1) A comic skit on electricity done in Nirmal Lifestyle in Mulund.

2) Training 700 schools in their banquet hall free of cost like S.M Shetty etc.

3) Training people specially old people from Bombay Natural Health Society.

4) Helping in Ganpati Visarjan by cleaning up Powai Lake.

SOME OF THE INTERNAL PROGRAMMES

INCLUDE:

5) Birthday celebration of Staff

6) Award the staff for excellent service

performance

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7) CONCLUSION

Thus we can see that more and more hotels are turning into an Ecotel hotels and

the project analysis gives us the clear idea of hotels turning green would in a way

contribute towards protection of environment and stop causing too much harm

to the environment.

THUS THIS CAN BE CONCLUDED WITH THE FOLL TESTIMONALS:

Hotels going in for the ECOTEL certification will disprove the long-held

theory that the hospitality industry is an unwilling partner in the global

eco-consciousness drive.

The world once again is increasingly focusing again on becoming green.

Ecotel Hotels have always been ahead of their times and will remain so

in times to come.

It's all about saving and re-investing. Ploughing resources back into the

earth, as you would in a bank. Overdraw and you face depletion.

Ultimately in a world that's increasingly getting crunched of precious

resources, Hotels such as Uppals employing Ecotel practices will succeed

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- Pushpinder Kumar, the Vice President and General Manager of Uppal's

Orchid.

The Concept of Ecotel is gaining momentum the world over. They have

been receiving invitations from various parts of the world to manage

hotels and we are planning to promote the Ecotel concept in the Middle

East and in Asia as well as the domestic market. - Vithal Kamat Excutive,

the Chairman and Managing Director of The Orchid

It can be stated that Ecotel hotels can help contribute to the environment

balancing in very easy ways .In today’s world lot of hotels have shifted from

normal hotels to ecotel hotels. That’s is the reason it helps in ecological balance

as the ways and practice as justified would rather help curb global warming and

maintain stability to the environment. We can see the fact that more than

emphasizing on profit maximization, emphasis is given more on customer

satisfaction and concern for environment.

Thus we can conclude by saying that the concept of Ecotel has become more

popular and many hotels all around the globe are turning towards Ecotel. In the

near future may be all the hotels would turn into an Ecotel.

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“The unexamined life is not worth living.” - Socrates

8) BIBILIOGRAPHY

Books Referred

1. Service Sector Management by S M Jha

2. Marketing Research by Naresh Malhotra

Sites:

1. www.ecotel.com

2. www.rodas.com

3. www.orchid.com

4. www.lotussuites.com

5. www.concepthospitality.com

6. www.raintreehotel.com

7. www.yogamagic.net

8. www.uppal’sorchid.com

9. www.harithagiri.com

Research Conducted at Hotel Rodas

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