ACCELERATE

INNOVATION.

Power growth through digital money.

Finacle Digital Commerce Solution

www.infosys.com/ nacle

Universal Banking Solution | Systems Integration | Consulting | Business Process Outsourcing

02 Finacle

Digital money

for tomorrow's

customers

T

he banking and commerce world today is being driven by paper and plastic-based transaction instruments such as

cash, debit/credit cards and checks. The average consumer's wallet contains at least five different transaction instruments,

often incompatible with the other. What has also been seen is the

growing penetration of digital channels such as mobile and the

Internet. As a case in point, in 2011, the global penetration of

mobile phones was 73%, while that of bank accounts was only

32%. Given the ubiquity and reach of digital channels, it seems

logical for banking and commerce providers to use these

channels to reach more customers and grow revenues. The question is how?

What financial services, telecom and retail sectors need is

a digital solution that brings together multiple transaction

instruments, accessible anytime anywhere on the consumer's

preferred channel. The solution should also enable these

providers to reach consumers in remote areas cost effectively.

Finacle 03

Finacle digital commerce

Finacle digital commerce solution leverages the

power of digital money to unlock new revenue

streams, extend distribution reach and foster

customer loyalty for financial institutions, telecom

service providers and retailers. The solution powers

revenue growth by enabling service providers to

facilitate payments and money transfer facilities

such as funds transfer, bill and merchant payments,

peer to peer (P2P) payments including cash-in and

cash-out facility through remote and contactless

(NFC driven) modes. Its ability to onboard and

manage agents using digital channels provides a

cost effective way to reach out to remote customer

segments. Additionally, it fosters customer loyalty

by delivering cashless convenience to consumers

through digital wallets supported across multiple

channels such as mobile, Internet, ATM, and kiosk.

Powering growth and reach through digital money

Deliver 24x7 services on the

customer's preferred channel

Consumers of tomorrow prefer to access services

on multiple channels, be it the Internet at home or

office, the ATM or kiosk at a mall or a mobile device

on-the-go. Finacle empowers your institution to

roll out payment and money transfer services

simultaneously on both assisted and self-service

channels, serving the needs of customers on their

channel of preference.

Scale up with flexibility

Built on a flexible platform, the solution utilizes

Service-Oriented Architecture (SOA) to ensure

scalability while meeting your growth objectives

within time-to-market constraints. A robust host

integration layer ensures easy integration with

diverse host systems.

Reach and empower customers

with instant convenience

The digital channel also reaches where the traditional

brick and mortar delivery channel cannot. This paves

the way to acquire and engage customers, deliver to

them commerce and banking services and expand

your user base.

Get ubiquitous access

The solution supports multiple:

• Devices such as basic phone, smartphone, tablets laptop/desktop, ATM and HHT

• Platforms including J2ME, Google's Android, Apple's iOS, RIM Blackberry and Microsoft Windows

• Access modes such as SMS, USSD, STK, IVR, downloadable application, mobile browser and Internet browser

04 Finacle

Functional architecture

Devices

Basic Phone Smartphone Tablet Desktop/Laptop HHT ATM

Finacle

Surround

Solutions

Finanz Tools

SM

S

USS

D

ST

K

IV

R

Platforms Access Modes

App

Mobile Browser

Web Browser

Alliances

Payment Networks

Utility and Billers

mConnect UI Rendering Engine Alerts Water Electricity

Services Layer

Analyz

Onboarding

Assisted and Self Enrollment

Payments

Bill Payment Merchant

Payment

MoneyTransfer

Funds Transfer Peer to Peer Including Cash-in and Cash-out

Marketing

Loyalty Points Rewards

Right Sell

VAS

Ticketing Prepaid Top-Up

Alerts

Multi-Channel Personalized Alerts

VAS Aggregator

Security

Advizor Wallet Management

Agency Management

Merchant Management

Fees and Commissions

Transaction Management

General Ledger

Host Integration Layer

Multi Hosts

Banks Telco Retailer

Finacle 05

Key modules

Customer on-boarding

Finacle digital commerce solution enables

customers to be on-boarded via both self-service

and assisted modes through single or bulk

registration whilst adhering to KYC, de-duplication

and blacklist checks.

Funding and withdrawal

Finacle digital commerce supports diverse and

flexible funding and withdrawal options for digital wallet such as:

• Cash deposit and withdrawal at an agent location

• Linking any of the existing bank accounts, credit

• Peer to Peer (P2P) payments including cash-in and cash-out facilities within closed and open loop

• Value added services such as movie/theater ticket, bus/airline ticket, prepaid top-up, charity donation

• Right sell including loyalty points, rewards and redemptions

• Personalized alerts

Wallet management

Enables end-to-end wallet management for both

prepaid and postpaid wallets such as:

• Provisioning of different wallet types:

or debit card

• Cash withdrawal at ATM

Payments and money transfers

The solution supports a wide variety of payment

options in both remote and contactless modes (NFC, QR code, RFID) such as:

Consumer or corporate wallet

Closed loop wallets

Add-on wallets

Sub-wallets

Wallets for specific purposes such as gift

cards, loyalty points and white labeled wallets

• Balance inquiry and mini-statement

• Funds transfer

• Bill presentment and payment

• Utility payments

• Merchant payments for merchant initiated or customer initiated payments

• Personal financial management

• Setting up of limits including balance and transactions limits

Agency management

The solution enables financial institutions, telecom

providers and retailers to roll out digital wallet services through an agency by:

• Defining agencies and agent hierarchy

06 Finacle

• Enabling limits, including cash holding limits and transaction limits

• Provisioning administrative functions such as

enabling/disabling agents

Merchant management

Enables support for different types of merchants

including:

• Onboarding of physical merchants such Over The Counter (OTC) and modern merchants i.e.

large supermarket chains as well as remote

merchants such as utility companies and billers

• Complete support for payment processing,

settlement, reconciliations and reversals

Fees and commission management

Fee, charges, commission and taxes can be defined

on per-transaction basis for issuers, billers, payment gateways and customers. Features include:

• Slab definition based on the transaction category and amount

It supports:

• Rule definition to identify the part-trans applicable for the transaction

• Reconciliation and balance sheet reporting including rich repository of MIS reports

General Ledger (GL) The accounts module in Finacle digital commerce solution enables definition and maintenance of a

chart of accounts required for posting the

transactions. It also has a comprehensive reporting

facility to generate inputs required for GL system

interface, along with a reconciliation module for

maintenance of transactions.

Reporting

Reporting is achieved using the Jasper reporting tool that enables:

• Report creation using simple GUI-based tools and an administrator interface

• Generation of periodic reports delivered through e-mail

• Maintenance of chart of accounts for P&L • Ad-hoc reporting through Web-based

reporting, based on charges, commission and taxes

Transaction management

A comprehensive double entry accounting system

with facilities to define transaction rules applicable

for each transaction lies at the heart of the solution.

applications

Administration

The solution's administrative module enables the issuer to effectively service and monitor

transactions conducted by customers. It provides, among other facilities:

Finacle 07

• Support for customer on-boarding data entry, approvals of customer, merchants and agents, updating actor status

• Post transactions (such as reversals, bonus

payouts and other stand-alone financial service provider initiated transactions)

• Monitor entry level and periodic transaction

limits for various customer categories and transaction types

• Subscription to periodic reports, views into

customer transaction details, audit trail enquiries and limit enquiries are also supported

Host integration layer

The solution can interface with any existing back-

end host system using a robust host integration

layer which enables Finacle digital commerce to

work seamlessly with Finacle or non-Finacle back- end systems.

Security

Finacle digital commerce has a layered security approach which makes the experience safe and

secure.

• Transmission security is enforced through mutual authentication and SSL

• Application level challenges are addressed by

One Time Password (OTP), restricted access,

step-up authentication, non-repudiation,

replay attacks , limits framework and session

management

• Data level security is achieved through the

industry standard AES encryption

• Two step approval for defined administrative

activities

08 Finacle

Business benefits

Enhance customer loyalty

The ability to access multiple payment instruments

using digital wallets enabled on cashless, electronic

channels brings about transactional flexibility

and convenience. Digital wallets created using

the Finacle digital commerce solution eliminate

the need for multiple instruments and ensure

faster payments/checkout at POS locations. The

convenience delivered by wallets linked to financial

instruments ensures greater customer satisfaction

and loyalty.

Unlock new revenue streams

Finacle enables financial institutions and telecom

providers to deliver cashless commerce and value

added services that open up new revenue streams.

Retailers, on the other hand, can deploy the solution

to deliver services on alternate channels, and

deliver coupons, right-sell offers and discounts to

their consumers. augmenting revenue and repeat

purchases. The solution allows service providers to

build, deploy and launch offerings within shorter

times-to-market.

Extend the delivery channel cost

effectively

With the agency services module in Finacle digital

commerce, financial institutions can onboard and

manage non-banking correspondents and agents.

Telcos can achieve greater market penetration and

expand their distribution network by enabling

agency-based commerce. For retailers, the digital

channel is an extended channel that enables

instant monetization, higher conversion ratios and a

single instrument of convenience. The resulting

extended channel cost effectively serves customers

from the urban to under-banked.

Finacle 09

Finacle helps build tomorrow's bank

Finacle from Infosys partners with banks, the world over, to accelerate innovation and unlock the value levers of their business. Leveraging digital

money to power business growth and extend distribution reach has never

been easier.

Bring customers to tomorrow's bank with Finacle digital commerce solution.

10 Finacle

Finacle 11

About Finacle

Finacle from Infosys partners with banks to transform process, product and customer experience, arming them with 'accelerated innovation' that

is key to building tomorrow's bank.

For more information, contact nacleweb@infosys.com

www.infosys.com/ nacle

© 2012 Infosys Limited, Bangalore, India, Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys

acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.