M2M SOLUTIONPROVIDER

GPS APPLICATION

ENTERPRISE NETWORK MANAGER

PUBLIC SAFETY AND FIRST RESPONDERS

MOBILE WORKFORCEFIELD CUSTOMER SERVICE

MOBILEWORKFORCEFOR UTILITIES

Wireless connectivity provided by Sierra Wireless

Embedded Wireless Modules Intelligent Gateways

NETWORK OPERATOR

INTEGRATEDSUBSCRIPTION MANAGEMENT

M2M Cloud

Field Service Applications

Public safety and fi rst responders

• Law enforcement

• Fire and rescue

• Emergency medical services

Mobile workforce

• Utilities

• Field-based customer service

Field Service Solutions

Sierra Wireless can get your products to market on time with products and service offerings to meet these challenges, from a portfolio of compact, affordable wireless devices to professional services that accelerate your development cycles, to a services platform that handles the challenges of managing high volume deployments. Sierra Wireless gives you the ability to:

• Minimize cost and risk with proven, off-the-shelf wireless technologies and assistance from Sierra Wireless professional services

• Reduce time-to-market with development tools and wireless devices pre-certifi ed for guaranteed connectivity with major network operators

• Manage your solution on an enterprise-side hosted platform that simplifi es product support

Public safety organizations, utilities, and service companies supporting mobile fi eld workers are increasingly reliant on wireless applications to enhance their effi ciency and improve customer satisfaction. Customers expect real-time access to enterprise-based information regarding support issues, parts availability, and workarounds. Technicians and safety workers depend on on anytime anywhere two-way data connectivity to escalate issues, collaborate during problem resolution, update records, or receive information about the next call.

Mobile fi eld service solutions require highly reliable, persistent network connectivity under demanding fi eld conditions. In this competitive market, users expect solutions that consolidate applications, voice, images, and location intelligence onto a single device. Successful solution providers need to build applications based on fl exible, open platforms that are easily upgraded, portable to new form factors, and highly programmable.

Connecting the Field Service IndustryTrends Challenges Meeting the Challenges with

Sierra Wireless• Mobile systems that

reduce costs by reducing interoperability needs and the total number of portable devices

• Multipurpose mobile solutions that combine GPS, offi ce, and information functions

• Technology portability

• Compact unit size

• Integration complexity, cost, and time to build multi-purpose devices with multiple connection options

• Long product life span

• Competitive time-to-market

• Minimize engineering and lifecycle costs with wireless devices that support multiple air interfaces and manage an open platform

• Solve design problems with thin, compact, lightweight modules; embedded SIM allows even more miniaturization

• Compact, rugged gateways and routers install easily in trunks or under the dash

• Integrated 3G technology and multiple connection options, including WiFi, create a true-mobile offi ce environment

• High-quality manufacturing, rugged designs, and low power consumption ensure long-lasting wireless components

• Closer integration between fi eld service and fl eet management applications

• GPS and real-time two-way communications including multimedia Wireless access to enterprise fi eld service applications

• Integration complexity and portability

• Global coverage

• Security

• Integrate easily with programmable and highly confi gurable intelligent wireless devices that support open protocols, and open operating systems; support for standard API interfaces and WinMob/WinCE RIL enhance service offering integration

• Select from a broad range of wireless devices designed to integrate easily with existing devices and applications; voice data, video streaming. Get wireless connectivity with interfaces that support all major cellular networks

• Ensure accurate real-time data transfer with reliable wireless performance and support for secure layer (SSL),jamming detection

• Growth of subscription-based hosted application services

• Achieving high customer satisfaction for support

• Cost and logistics of managing content subscriptions and/or billing

• Offer web-based self-care platform to customers with comprehensive M2M services from Sierra Wireless AirVantage™ M2M Cloud

• Provide your support group with tools and information to troubleshoot, diagnose and update remotely over-the-air

• Reduce administration costs with an operating portal that includes subscription and billing management

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Sierra Wireless is used in Field Service solutions for:• Copenhagen Airport

• Danish National Police

• DTC Enterprises

• ORBCOMM

• Parkwood Fire Department

• Philips Medical

• Pierce County Sheriff

• Rooms To Go

• Routeware

• San Jose Police Department

• Ventura County Fire

Sierra Wireless is certifi ed with network operators worldwide including:• AT&T (USA)

• Bell Mobility (Canada)

• Bouygues Telecom (France)

• O2 (UK and Ireland)

• Soft Bank (Japan)

• Sprint (USA)

• Telecom New Zealand

• Telefonica (Spain)

• Telenor (Norway)

• Telstra (Australia)

• Telus (Canada)

• Verizon Wireless (USA)

• Vodafone

Field service industry commitment Af ter more than a decade of supplying the mobile fi eld service, public safety, and utilities industries, we lead the market with ruggedized wireless products and a team of specialists dedicated to helping you build the solution you need to be successful

End-to-end applications Build the solution you need and future-proof it with wireless technologies designed for compatibility with multiple air interfaces. Sierra Wireless offers all the wireless solutions you need to bring competitive fi eld service solutions to market. There is no need to compromise on performance, integration

needs, or reliability.

Simplify integration and deployment Compete more effectively and get new solutions to markets faster with proven technologies that allow rapid design and easy integration. Use pre-certifi ed modules for even faster time-to-market. Take advantage of a services platform that enables fast deployment and cost-

effective support.

Designed for rugged, secure performance Deliver mission-critical mobile performance with modules and gateways that feature battery optimization, internal antennas, high precision GPS, and advanced audio capabilities. Expect durability that meets your product life time requirements, with highly ruggedized designs that fulfi ll military standards.

Credibility with wireless operators worldwideSierra Wireless credibility and long-standing relationships with leading wireless network operators help facilitate network certifi cation and connections for your solution. After nearly two decades in the wireless business and ongoing partnerships with some of the world’s largest network operators, we can help smooth the testing and certifi cation process for you.

Partner for Success When you need to deliver fi eld service solutions that are reliable, cost-effective and easy to maintain, contact Sierra Wireless. Reduce risk and development cost with proven wireless technologies designed for easy integration, fast deployment and scalability.

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For further company and product information, please visit www.sierrawireless.com

Sierra Wireless, the Sierra Wireless logo, AirPrime, AirLink, AirVantage, Open AT, ALEOS , and the red wave design are trademarks of Sierra Wireless. Other registered trademarks that appear on this brochure are the property of the respective owners. © 2012 Sierra Wireless, Inc.

Connecting the Field Service Industry

Field Service solution requirement

Sierra Wireless AirLink™ Gateways

Sierra Wireless AirPrime™ Embedded Wireless Modules

Easy integration of wireless and GPS

Programmable in-vehicle platforms powered by ALEOS™ intelligence support: • Multiple GPS engines and GPS types

(NMEA, TAIP, Garmin FMI) • Events Reporting • Application Programming Interface

(API) for deep integration with 3rd party GPS applications

Simple-to-deploy, programmable, portable modem connectivity for 2G up to the latest 3G/4G air interface support

XM0110 GPS module and Location Plug-In for Open AT offer the easiest and most optimized GPS feature integration

Secure, reliable data transmission

Mission-critical reliability with cellular session persistence, robust remote management, control and confi guration

Support for secure communications including: SSL, IPsec, WPA Enterprise, fi rewall, MAC address fi ltering

Mission-critical reliability with persistent network connections that reconnect automatically

Open AT® Operating System provides advanced security features such as encryption, SSL, IPsec, WPA Enterprise, fi rewall, MAC address fi ltering, and jamming detection

Embedded SIM reduces installation costs, simplifi es logistics, and eliminates SIM theft

Cost-effective, high-volume components

Housed in durable enclosures designed and tested to meet the needs of enterprise and industrial applications; MIL-STD 810-F certifi ed for use in extreme environments

Ruggedized designs comply with environmental requirements of the transportation market (vibration, extreme temperature of -40C to +85C)

Module qualifi cation process includes Highly Accelerated Life Test (HALT) stress testing

Flexibility to enter new markets

Highly extendable with support for major cellular protocols

Compatible wireless platforms supporting either multiple air interfaces (3G and CDMA), or extensible form-factors allow a single product design that can communicate on all major cellular protocols anywhere in the world. Modules pre-certifi ed with major network operators worldwide

Sierra Wireless AirVantage™ M2M Cloud

Simplify complexity and logistics of high volume deployments

AirVantage M2M Cloud is the fastest way to build, deploy, and manage wireless fi eld service solutions.

AirVantage Management Service is a next-generation device management application that simplifi es and scales the remote deployment, confi guration and maintenance of fi eld service solutions and services.