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FIELD SERVICE SOFTWARE MAY 2019

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C O N T E N T S

Introduction

Defining Field Service Software

FrontRunners (Small & Enterprise Vendors)

Runners Up

Methodology Basics

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This FrontRunners analysis is a data-driven assessment

identifying products in the Field Service software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommended (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.

In the Field Service FrontRunners infographic, the minimum qualifying scores were 4.32 for Usability and 4.29 for User Recommended.

To be considered for the Field Service FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user rating score of 3.0 for both Usability and User Recommended.

I N T R O D U C T I O N

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INTRODUCTION

The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.

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Field Service software helps organizations obtain, track,

monitor and complete work orders within their respective field of expertise. Software Advice’s FrontRunners is focused on the North American Field Service software market. We identify this set of core capabilities for the Field Service software category: billing/invoicing, scheduling and dispatching, work order management and customer management, as well as at least two of the following:

contact management, inventory management and/or GPS tracking.

D E F I N I N G F I E L D S E R V I C E S O F T WA R E

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For each individual rating in both the Usability and User Recommended criteria, the methodology

weighs recent reviews more heavily.

F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )

FRONTRUNNERS® FOR FIELD SERVICE, MAY 2019

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F R O N T R U N N E R S S C O R E S

( S M A L L V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 Ai Field Management 9.64 4.82 4.82

2 Workiz 9.40 4.69 4.71

3 GorillaDesk 9.39 4.81 4.59

4 FieldEZ 9.34 4.71 4.63

5 Commusoft 9.22 4.62 4.60

6 ServiceTrade 9.21 4.69 4.52

7 JOBPROGRESS 9.08 4.61 4.47

8 Service Fusion 9.06 4.58 4.49

9 Praxedo 8.98 4.52 4.46

10 ServiceM8 8.87 4.54 4.33

11 ServiceBox 8.85 4.46 4.39

12 RepairShopr 8.76 4.33 4.44

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F R O N T R U N N E R S S C O R E S

( E N T E R P R I S E V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 Housecall Pro 9.33 4.74 4.59

2 Jobber 9.15 4.65 4.50

3 ServiceTitan 8.73 4.43 4.30

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R U N N E R S U P

360e

7 by key 7 software

Accruent

AceRoute

Acowin

Aimsio

Alert

Apptricity Field Services

AroFlo

Ascora

Asset Essentials

Asset Infinity

Assignar

Astea Alliance

Augmented Support

Bella FSM

BigChange

BigWave

Bizom

BizScheduler

BlueFolder

Breezeworks

Bushel

Call of Service

CaptureFast

Cargas Energy

CASH

CentralBOS

Chase App

Clean Calculator

ClickSoftware

Comarch FSM

Comet Suite

CommitCRM

Contractor Essentials

CoreSystems

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Corrigo

CRM by AutoVu Solutions

CRM RUNNER - Field Management Software

CrossForm

CSDP Service Relationship Management

Curo

DASH by Next Gear Solutions

Dataforma

DataScope

Davisware

Deliv Agent

Delta Sales App

Dispatch

DispatchTrack

Drakewell

EasyForm

ECOBPM

Einpix

Electronic Work Instructions

Entytle

eServiceTicket

eTurns

Evatic Service

Eworks Manager

Explorer Shafers

EyeOnTask

Eyo EmployeeApp

ez service manager

Fibo

Field Force Manager

Field Force Tracker

Field Nimble

Field Service Management by Corrigo

Field Squared

FieldAware

FieldAx

FIELDBOSS

Fieldd Service Software

FieldEdge

FieldGroove

FieldLocate

FIELDMOTION

Fieldomobify

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FieldOne

Fieldpoint

FieldPulse

FieldService360

FieldX by Stallion Archisys LTD

Fincio CMMS

Flowfinity

FLS VISITOUR

Fluix

Focus ERP

Footprints Mobile Data

Form.com (Suite)

Formitize

FotoNotes

Foundation 3000

freshOps

FSA

GenieBelt

GeoOp

GeoPal

Geoviewer Mobile

GoServicePro

GoSpotCheck

Granular

GroundsKeeper Pro

GSMtasks

HappyCo

HCSS Dispatcher

iForm Pro

iFormBuilder

IFS Field Service Management

Infor CloudSuite Business

Infor Service Management

Infraspeak

Inkling Systems

InspectorADE

Intellect BPM

Intouch Insight

Intuit Field Service Management

IRIS platform

iTrade by iTrade

JobLogic

Jobsite Mobile

Key2Act

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Kickserv

Klipboard

Kordata

Kugadi

Launchcloud

Lawn & Pest Assistant III

Less Paper

Loc8

LogicBox CRM

LogiMove

ManageMart

MapAnything

MarginPoint

Maxoptra

mHelpDesk

Mi-Corporation Mobile Inspection

MindYourService.com

Minubia

MO.S.T.

Mobile Field Report

Mobile Forms by Device Magic

Mobile Resource Manager

Mobile Service

Mobile Team Manager

Mobiwork SmartTrack and MWS

MultiRoute

myGeoTracking

Natural Insight

NYLUS

OASIS by IntelliTek

OctopusPro

Odyssee Service

Okappy

OnePlus Service

Oneserve

Opti-Time

Optsy

Oracle CX

Oracle Field Service

Orthinc

Payzer

Pepperi

Pervidi

Picture Perfect Pricing

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Plexus

Poimapper

Pool Office Manager

ProfitZoom

Pronto Xi ERP

Protean

Pruvan

QXpress Scheduling Software

RazorSync

Re-flow

ReachOut Execute

Real Scheduler

Renewity RMA

RigER - Boost Oilfield Rentals

ROMA BUSINESS MANAGER

Salus Pro

SAM Pro Enterprise

SAP Hybris

SAWIN

ScheduleFlow

Scheduling Manager

Scheduling Suite by FlowX

Serfy

Service Autopilot

Service Centre

Service Management Enterprise

SERVICE MANAGER by Bluelight

Service Pro by MSI Data

ServiceBench

ServiceBridge

ServiceCore

ServiceMax

ServiceNow Field Service Management

ServicePal

ServiceSight

ServiceTracker

ServiceVelocity

ServiceWarrior

ServiceWorks

ServMan

ServSuite

Shark Byte CRM

SIGNL4

simPRO

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Sitefotos

Skedulo

SkyBoss

SMART Software - Service Management and Route Tracking

SmartField

SmartServ

snagR

SnapSupport

Spoors

Squeegee

SuccessWare21

Swept

SWORD

Synchroteam

SYNCrew

Taskaim.com

Tasker

TaskVizor

The HindSite Solution

The NexTraq Platform

The Service Program

ThermoGRID

Tikkit

Time & Attendance by Direct Focus

TimeTrak

TODOzone

Tookan

Total Office Manager

Total Service

Tracker

TrackerPal

TrackVia

Tradify

Traxroot

Trimble PULSE

Trinetra iWay

TurfHop

Utility Cloud

Verizon Networkfleet

Visual Planning

VMS Software Solutions Suite

Vonigo

VSoft Mobile Workforce

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vWorkApp

Walkabout

WEBFLEET

Wintac

WorkflowMax

Workglue

WorkMax Complete Suite

WorkMobile

WorkPal

WorkStraight

WorkWave Route Manager

WorkWave Service

XOi Vision

Zip Solutions

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The FrontRunners methodology assesses and calculates a

score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.

The Usability score is a weighted average of user ratings including:

• End-user ratings of one to five stars on the product’s ease of use.

• End-user ratings of one to five stars on the product’s functionality.

The User Recommended score is an overall weighted average of scores including:

• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

• End-user ratings of one to five stars on how likely they are to recommend the product to others.

There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.

M E T H O D O L O GY B A S I C S

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METHODOLOGY BASICS

Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.

Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.

1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.

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