field service 2014 - field service management trends
DESCRIPTION
A summary of the latest trends in field service management, with research from the Aberdeen Group. Looks at the top challenges facing field service organisations and how top performing companies are distinguishing themselves from their peers.TRANSCRIPT
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Field Service 2014Access to the Right Information
Empowers a Results-Driven Workforce
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Top challenges facing field service organisations
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72% Cut costs in field service
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70%Increase field
efficiency
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45%Ageing workforce (loss of knowledge and skills)
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Top initiatives of the Best-in-Class
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57%Improve forecasting
of and planning for future demand
36%Of all
others
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40%Implement predictive analytics to enable proactive service
28%Of all others
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Best-in-Class
vs Laggards
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57% Management has real-time visibility into field team performance
41%
Best-in-Class
Laggards
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76%
Formal mentoring and/or coaching
programmes for technicians/engineers
32%
Best-in-Class
Laggards
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88%
First-time fix rates
63%
Best-in-Class
Laggards
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Want to read the full report?
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