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Robyn B. Clark1860 Farrell RoadSanford NC, 27330919-775-2436rca27cf6@westpost.net

Summary: An accomplished telecommunications technician with more than twenty years experience, adept in handling a variety of tasks and responsibilities simultaneously and effectively, as well as working in a fast paced, constantly changing environment. Possess managerial abilities instrumental in problem solving, seeing projects through to successful completion. Adept at meeting goals and deadlines, as well as excellent communication and interpersonal skills critical for maintaining a high degree of customer satisfaction. Available for travel, willingand eager to help where needed.

Installing, commissioning and maintaining various communications and data systems.

Familiarity with a wide variety of transport and data networking equipment froma variety of vendors such as Cisco, Fujitsu, Nortel, Alcatel and AT&T.

Skills necessary to install, turn up, test, troubleshoot and maintain a range ofcircuits and equipment from DS0 to OC192.

Skilled in SONET and familiar with TCP/IP protocols. Various order and trouble tracking software including Remedy, F&E, and Lotus Notes.

Terminal emulation software such as Hyper terminal, and Procomm Plus.

Central Office installation including various types of equipment, relay racks, ladder racking, and cable termination and testing.

AC and DC power plant maintenance. Interpreting technical manuals, wiring diagrams, schematics, and blueprints.

Maintaining POP and LEC Colo's including site telemetry, HVAC and DC Power Plantmaintenance.

Installation of various types of cabling (both inside and outside plant) including twisted pair, coax, fiber, etc.

Employment

11-1998 thru 5-1-2009 Terminal Technician IIDeltacomTasked with completing work orders, trouble tickets, and maintenance tickets quickly and efficiently within MTTR. Responsibilities included locating cable (bothfiber and copper) using various locating devices, maintaining POP sites and equipment, and interfacing with construction crews and contractors to ensure security of underground facilities. Maintained working knowledge of customer base, fib

er routes and ring configurations; performed software upgrades on Alcatel DLC rings in Metro area. Responded to trouble calls at any hour, being available for on-call rotation, and provided innovative solutions to new and seldom encounteredsituations. Accountable for spares inventory and repair and return of used parts.

Fiber Optic Technician IIBTI: Responsible for fiber optic cable and transport systems in the Raleigh-Durham metro area, including test and turn-up, project management (i.e. RBC Center:responsible for the test and turn up of Litespan 2012 5 node ring, including ins

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tallation of 60 payphones thru out the arena), and provisioning of systems suchas Nortel; OC12 Classic, OC48 Classic, Optera Metro 3500, 5200, DMT300 Muxes; Alcatel Litespan 2012; Positron Mist Muxes and Sonet equipment; ADC Fiber Muxes, etc. Solely responsible for trouble shooting Litespan issues and software upgrades for assigned area and several neighboring areas. Able to install, turn up, andtest communications circuits from DS0 on up to OC192 systems. Conversant with various types of test equipment including several brands of OTDR's, (Expo, Digital Lightwave, GN NetTest, etc.) T1 and T3 test boxes (T-Bird 950, 310, and 2310,etc.); Light meters and sources, volt/ohm meters. Proficient with various hand tools and test equipment necessary for troubleshooting and installation.

Prior Employment: Prior to 1998, employment at Globe Communications, Tech Datacom Systems, and various other electrical and telephone contractors in assorted technical and supervisory positions provided valuable experience such as:

Assignment and support of crews necessary to complete ongoing and future projects, including procurement of materials and tools, training, technical support, scheduling, accurate records maintenance (warranty documentation, test documentation, etc.), customer support, etc.

Responsible for adds, moves, and changes on various key systems and PBX's including AT&T, 1A2 key systems, Iwatsu, ITT, and Nortel.

Installation, termination, and testing of all types of cable, including voice, d

ata and coax, both inside and outside plant.

Managed equipment room layout, station layout, and crew operations.

Installation of secondary switchgear, HVAC controls, fire alarms, and intercom systems.

Installation and maintenance of computer and telephone service from demark to user.

Supervision of interdepartmental moves of telephone and computer service for over 100 users.

Gained experience with HP3000 printers and terminals, RS232, RS422, IBM printersand terminals, balun and coaxial circuits.

Working knowledge of AppleTalk, Ethernet, VAX, DEC Net, and Network Integration.

Planned LAN installation and wiring configurations.

Installation and maintenance of various key systems, including TIE, NEC, Mitel,and Executone products.

Training/AwardsMarch 2004 Six Sigma Quality Awareness Training ( ITC Deltacom)

December 2003 Outstanding Employee of the Quarter (ITC Deltacom)

July 2001 DWDM/Mor/MOR+SLAT (Nortel Networks)

October 2000 Optera Metro OAM&P (Nortel Networks)

August 2000 S/DMS OC-48 Network Element Trouble Shooting (Nortel Networks)

May 2000 Litespan 2012 Operations and Maintenance (Alcatel)

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February 2000 S/DMS Transport Node OC12 TBM Ring NE and

OC48 BLSR NE OAM&P (Nortel Networks)

Pre-2000 Registered Installer (Thomas & Betts)

Installer and Project Manager (Belden-Krone)

Hot Melt ST - type Connector, Fiberlok Splice (3M Telecom Systems Group)Education

May 1986 Central Carolina Community College, Sanford, NCDegree, Telecommunications Wiring and CablingSuccessfully completed courses in basic electricity, 1A2 and electronic key systems, CATV installation, and pole climbing.

ReferencesWill be furnished upon request.