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Facilities Services DivisionFacilities Services Division

2008 Annual Repor 2008 Annual Repor

2

Organizational Chart

ASSISTANT VICE CHANCELLOR FOR FACILITIES SERVICES

Van Dobson

ADMINISTRATIVE ASSISTANT

Pat Langelier

GROUNDS SERVICES

Kirk Pelland

HUMAN RESOURCES

Tracy Agnew

HOUSEKEEPING SERVICES

Bill Burston

SUSTAINABILITY

Cindy Shea

BUILDING SERVICES

Edd Lovette, Jr.

COMMUNICATIONS

Brandon Thomas

BUSINESS OPERATIONS

Ed Phillips

DESIGN & CONSTR. SERVICES

Luke Hoff

ENERGY MANAGEMENT

Chris Martin

PROJECT MANAGER

Jessica O’Hara

Mission Facilities Services professionally maintains,

renovates, and improves buildings and grounds and provides quality support services for the

Carolina community.

Vision To be recognized by our customers, employees and peers as a world class leader in the facilities services profession by setting the benchmark in excellence and continuous improvement.

Contents

Building Services ............... 2 Energy Management ........14 Sustainability ....................24 Business Operations .......... 5 Grounds Services ..............16 Waste Reduction & Communications ............... 8 Housekeeping Services .....18 Recycling ..........................26

Design & Construction Human Resources ............20 Services .............................10

1

Message from the Assistant Vice Chancellor

It is my pleasure to present this 2007-2008 Annual Report on behalf of the University of North Carolina at Chapel Hill’s

Facilities Services Division.

The report is an important record of the key challenges faced by the Division and the many accomplishments achieved during the past fscal year. It is also a means of showcasing the effort that has gone into making Facilities Services an even more productive, valued and effective organization. In the pages ahead, you will read about some of the new strategies and innovative approaches Facilities Services has used to take on the enormous tasks associated with the overall operation, maintenance and improvement of the University’s physical assets and infrastructure.

I hope you fnd this report as informative as I did, and that you will learn as much about the Facilities Services organization. I began serving as Assistant Vice Chancellor for Facilities Services two months into this current fscal year, and was impressed to see how much this skilled and professional staff can accomplish in one year. One of the obvious strengths of this University is the quality of its workforce, both faculty and staff, and Facilities Services exemplifes this excellence.

Carolina has earned a national reputation for excellence in many areas – education, research, athletics, public service – and it did not take long for me to realize that it is a true privilege to have the opportunity to be a part of the great things that are taking place here. Hopefully you will f nd this Annual Report useful in getting a glimpse of how Facilities Services contributes to this excellence each and every day.

I invite you to learn more about the Facilities Services Division by visiting www.fac.unc.edu, and you are welcome to contact me anytime at 962-0761 or [email protected].

Facilities Services looks forward to working with and serving you, our campus customers, throughout the year, and many years to come!

Assistant Vice Chancellor for Facilities Services

mailto:[email protected]

www.fac.unc.edu

2

BuildingBuilding Services

The mission of the Building Services Department is to provide full maintenance and repair services for all UNC facilities and to ensure

the proper operation of those facilities in support of the UNC mission of teaching, research and public service.

Director of Building Services Edd Lovette, Jr.

Campus Maintenance

Joe Emory

Life Safety Mark Bristol

Housing Maintenance

Bob Humphreys

HVAC Systems

Mark Obenshain

Building Services Coordinator

Christine Morrison

Building Services

• The Facilities Services Division receives requests for maintenance and repair services through our internal work management help desk at 962-3456 and via the web at www.fac.unc.edu. Our service level goal is to complete Emergency requests within 24 hours, Urgent requests within 3 business days, Routine requests within 30 business days and Fixed Date requests by the date agreed upon with our customer. The chart on page 3 shows the number of Service Order Phases completed by the Building Services Department.

• All shops within the Building Services Department provided support to new buildings and

renovation projects during FY 07-08. New and renovated buildings that came online include Steele, Hanes Hall, Carmichael Residence Hall, Rosenau, Physicians Off ce Building, Kannapolis Research Building, Medical School Wings and Fetzer Gymnasium.

Campus

Maintenance

• In June, a crew from the Building Services Department began operating during second shift hours, 4 p.m. – 12:30 a.m. The crew is comprised of a supervisor, two maintenance mechanics, two life safety technicians and two HVAC technicians. Their primary

responsibility is performing plumbing, electrical, life safety and HVAC preventive maintenance, and they are also available for quicker responses to emergency calls.

• The Masonry Shop was featured on a WRAL TV 6 o’clock news broadcast. Crew members participated in on-camera interviews in a Tar Heel Traveler segment that spotlighted the work the shop performs across campus.

• With the drought situation worsening during the fall and winter months, maintenance shops were committed to f nding ways to conserve water in campus buildings. Extra efforts were made to inspect buildings for water leaks and dripping faucets, and repairs were made.

• In addition, dual f ush toilet valves were installed in buildings including: Phillips Hall, Campus YMCA, Peabody Hall, Hill Hall, Caldwell Hall, Sitterson Hall, Graham Memorial, Alumni Hall, Battle Hall, Vance Hall and Health Sciences Library.

• Additional energy saving projects include the installation of occupancy sensors and retrof tting of light fxtures from T12 to T8 energy effcient lamps and ballasts. Timer switches have also been installed in mechanical spaces to turn off lights when not needed.

Faci l i t ies Services Annual Report 2008

www.fac.unc.edu

3

Services Life Safety

• The Access Control Shop was spotlighted in a feature article in the Door and Hardware Institute’s monthly magazine. The Institute is a professional organization dedicated to the architectural openings industry, with the purpose of advancing life safety and security within the built environment.

• A Fire Alarm Network System has been installed in Lineberger, Bioinformatics, Mary Ellen Jones, and Thurston-Bowles buildings. This network reporting system will allow faster response to trouble alarms and will reduce costs by allowing preventive maintenance to be done remotely via the network.

30,000

Masonry Shop on WRAL TV

• Approximately 30 standby generators have been connected to the Central Alarm Receiver System to automatically notify the Generator Shop in the event of equipment failure.

• The Access Control Shop assumed responsibility for the UNC One Card hardware installations on campus during the previous f scal year. In FY 07-08, installations were completed in buildings across campus, including:

– Rosenau Hall – Van Hecke-Wettach Hall – Phillips Hall

50.00

45.00

– Peabody Hall – Student Academic Services Building North – Davis Library – FedEx Global Education

Building – Hooker Hall

Housing Support

Housing Support provides ongoing maintenance for 9,000 residents. Additional specifc projects include:

• Kitchens renovated in Lewis, Everett and Stacy Halls;

• Completed painting of Manly Residence Hall, as well as a number of apartments in Student Family Housing and individual rooms and baths in residence halls throughout campus;

• Performing maintenance throughout all residence halls after summer school, conferences and the winter holiday to prepare them for the upcoming semester;

• Installation of window safety guards in south campus residence halls, completing the University-

25,000

20,000

15,000

10,000

5,000

–

7.69

3.09 0.92

25,514 42.84

18,952

2,581

591

Emergency Urgent Routine Fixed Date

Number of Service Order Phases Completed

Average Completion Time in Working Days

40.00

35.00

30.00

25.00

20.00

15.00

10.00

5.00 –


_____________________________

4 Building Services Continued

wide window guards project;

• Renovation of the conference room and offce spaces for Housing staff in Avery Hall; and

• Replacing damaged sewer lateral lines in Odum Village.

HVAC

• Based on an inventory of campus HVAC systems, a strategy for improving customer support for HVAC control systems was developed and implemented. This includes establishing the new DDC Controls Engineering shop to focus on building automation software, and pioneering a training area where technicians can implement new software in a safe, non-operational environment. This will beneft the campus in energy reduction, indoor air quality improvements and occupant comfort.

• HVAC completed airf ow measurements and calibrations for the Association for Assessment

RUMOR: UNC’s basketball team gets an edge by ensuring the visitor’s locker room and bench is cold and drafty.

REALITY: UNC staff does everything pos-sible to make visiting teams feel comfortable, including adjusting temperatures to their request.

HVAC Technician Tim Burke inspects sound attenuators that his team cleaned at the Smith Center as part of an energy savings initiative. These devices reduce HVAC noise, which is particularly im-portant for televised games.

and Accreditation of Laboratory Animal Care (AAALAC) inspection that occurs every three years. This major effort covered 24,000 cage and support areas, which is expected to double with the future opening of Genetic Medicine.

• HVAC collaborated to upgrade indoor environmental controls in Ackland Art Museum in preparation for their 50th anniversary, enabling the museum to receive high level art loans.

• Upgraded digital controls were installed in areas such as the Giles F. Horney Building, Tarrson Hall’s mechanical room, and critical labs on campus to enable remote equipment monitoring/alarming,

improved equipment performance and energy reductions.

• In order to reduce gas consumption, boiler controls at Giles F. Horney, Graham Memorial and Resource Research Facility A were upgraded. To reduce water consumption and improve effciency and reliability, water sealed lab air compressors at Thurston-Bowles were replaced with air cooled units.

• Classrooms in Bingham Hall’s HVAC system were upgraded to provide humidity control. Berryhill’s HVAC system was also reworked in order to get the building operational after a partial demolition.

• More than 50 ductless split air conditioning systems were installed in server rooms and ITS closets.

• Biannual boiler tune-ups using a new fue gas analyzer to optimize

FACTOID: When coaching games, Dean Smith had the arena fan that draws air across the UNC bench shut down. Subsequent UNC coaches have all played with the fan on.

effciency and minimize emissions were initiated.

• HVAC’s Tommy Griff n was elected Chair of the Employee Forum.


Business OperatBusiness Operations 5

• A maintenance, repair, and

Director of Business Operations Ed Phillips

Business Operations

Administrative Assistant

Gena Everhart

Fiscal Operations Carly Perin

Waste Reduction BJ Tipton

Cost Accounting & Billing

Kathy Pope

Systems Accounting

Edward Mann

Materials & Logistics

Wayne Sexton

Financial Reporting &

Budgets Ana Kung

Mail Center Lea Holt

The Business Operations Department is the “service organization for the service organization,” existing to support and serve the various

departments within Facilities Services, and in some cases to support and serve the entire campus community. Internally, its mission is to provide budget and fnancial reporting; cost accounting and billing, material procurement and logistics; and technology support and assistance. Externally, its mission is to provide campus-wide services in the areas of mail processing and delivery; trash removal and waste recycling; and motor pool and f eet management support. The Department has a strong focus on customer service and aspires to provide prompt, professional, and meaningful assistance.

operations (MRO) storeroom, christened Mr.O’s Facilities Store, opened in August and has proven to be highly successful. The storeroom focuses on stocking commonly used repair supplies with high annual inventory turns, while ordering less commonly used or specialty items on an as needed basis. Starting with an initial inventory of 1,027 line items, the number of items stocked has increased by 80 percent. It is now at 1,850 items, plus an additional 257 line items in the Service Station supply room, which is now a satellite operation of Mr.O’s.

In total, the Materials & Logistics group, which operates Mr.O’s, handled purchases tallying some $5.3 million during the fscal year and awarded informal contracts reaching $6.2 million. Warehouse sales from Mr.O’s and the Service Station supply room involved more than 7,900 transactions, totaling roughly $645,000.

• In February, a new 8,000-gallon tank for dispensing E-85 to the 246 fex-fuel vehicles on campus was installed at the University’s service station in the Giles F. Horney complex on Airport Drive. E-85 — a blended fuel that is 85-percent ethanol and 15-percent gasoline — will be a major factor in helping the


6

Business Operations continued

Mr.O’s Facilities Store

University achieve its goal of a 20 percent reduction in its use of petroleum-based products by 2010, a reduction that was mandated by the N.C. General Assembly in 2005.

• In addition to the tank and pump installation, Business Operations identifed drivers of the f ex-fuel vehicles assigned to the campus to distribute newly minted orange keys which can only be used at the new E-85 tank and pumps. The regular gasoline keys were deactivated in order to ensure that E-85 was utilized anytime the vehicle was on campus.

Drivers are still able to fll up with traditional gasoline when away from the campus if a source for E-85 is not readily available.

• A web-based customer survey is available always on the Facilities’

E-85 pump installed at the University service station


home page and is also offered each time a customer is notif ed that his or her work request has been completed. Since implementation in 2006, more than 1,760 survey ratings have been received, which

shows that 86 percent of responding customers feel that Facilities Services responds in a timely fashion. In addition, 85 percent of respondents either agreed or strongly agreed that the work was completed to their satisfaction.

• Since many Departments require the use of motor vehicles from time to time, but do not need one permanently assigned,

7

the Carolina Motor Pool fulf lls this requirement by providing the campus community with a source of business-use vehicles that can be rented by the day, week or month. During this past year, the Carolina Motor Pool handled more than 1,870 rentals, which resulted in roughly 560,000 miles of business travel.

In June, a new web-based customer survey tool, similar to the one utilized for service orders and estimated jobs, was implemented. Initial feedback shows that 89 percent of those responding were satisfed and would recommend use of the Carolina Motor Pool to others.

• University Mail Services’ (UMS) goal is to deliver campus mail within a fve business hour window. This means that an envelope dropped in a building’s

outgoing mailbox before the scheduled morning pickup will typically be delivered to another building’s incoming mailbox that same afternoon. Likewise, an envelope mailed before the afternoon pickup will be delivered to another building the next morning. In order to monitor actual performance against goal, a quarterly audit (previously a monthly audit) is performed by mailing envelopes from twenty-fve random locations across campus and logging their arrival at a central collection site. This fscal year’s results indicate that on average, UMS beat the goal by almost an hour, and only had one month where the average delivery time exceeded the goal by 18 minutes (see chart below).

• Materials & Logistics, in a joint effort with Campus Maintenance,

opened a second bench stock room in the basement of Swain Hall in June. This room will be stocked with items similar to the original bench stock room in the Cheek-Clark Building which opened in February 2007. Currently, the Swain Hall location is stocked with 135 items as compared to the 305 items stocked at Cheek-Clark. Over time, additional supplies will be added; however, certain items, such as roof ng and painting materials, will be centrally located at Cheek-Clark. The creation of well-maintained bench stock rooms for the Campus Maintenance zone shops is a signifcant part of Facilities’ overall effort to make commonly used supplies and materials readily available in order to strengthen the effciency of our trades people.

Mail Services Average Handling and Delivery Time for Campus Mail

Hour

s

6 5.26

4.52 4.945

4

3

2

1

0

Month

3.67 3.47 3.47 3.39

4.27 3.65

4.78

2.78

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May


8

CommunCommunications

The Communications Offce oversees and directs internal and external communications in order to keep the University community, Division

employees and the general public informed of the activities, initiatives, proj-ects and accomplishments taking place in Facilities Services that impact the University and beyond.

• The Communications Off ce has become established as the contact for media inquiries, and is also recognized as a point of contact by the general public concern-ing happenings on campus. The Communications Director serves as spokesperson for the Divi-sion, felding inquiries, providing information and participating in interviews with media outlets such as ABC 11, WRAL TV, The Atlanta Journal Constitution and University and student media such as the University Gazette, Daily Tar Heel and Carolina Week.

• Special efforts have been made to connect with audiences not

commonly reached by Facilities Services. News items and feature stories were submitted over the course of the year to media outlets, academic publications and other channels to appeal to alumni, donors and sports fans.

• Facilities Services is the Universi-ty’s largest division or department, which creates the largest audience for internal communications. The Communications Director estab-lishes and supports appropriate and effective internal communica-tions, such as the production of monthly and quarterly newsletters, “breaking news” messages and e-mails and coordinating oppor-

Student-Worker Alliance for Tutoring (SWAT)

tunities for face-to-face meetings with Facilities management and University offcials, including the twice-annual series of “All Hands” staff meetings and monthly de-partmental/shop lunches with the Assistant Vice Chancellor.

• The Communications Off ce also organizes and participates in em-ployee appreciation and recogni-tion initiatives. Over the course of the year, the Communications Offce assisted in organizing events such as the Winter Holiday Celebration; “Summer Splash” Employee Appreciation day, the largest single gathering of Fa-cilities’ 1,000+ staff; and Facilities’ participation in the University’s Employee Expo and Benef ts fair. Related activities include coordi-nating logistics, photography and publicity.

• The Communications Off ce as-sists with the publicity of all Facili-ties Services departmental events and programs as requested.

• A media training session was con-ducted for a group within Facilities Services, providing insight and


9

ications

pointers for dealing with calls from and interviews with reporters.

• The Communications Director monitors media outlets’ report-ing of Facilities Services through news stories and internet blogs, and responds to the coverage when appropriate.

• Outreach to the campus communi-ty is a major objective of the Com-munications Off ce. Information on various Facilities-related topics was disseminated University-wide on a routine basis. In addition, an outreach session was held at the Stone Center in November. The meeting provided the opportunity to update campus customers on the many initiatives taking place in the Division. It also serves as a means for Facilities Services to obtain feedback and suggestions on how to better serve the University.

• The Communications Director participated in numerous training/

professional development oppor-tunities, and also attended several professional association meetings as a means of networking and sharing best practices in the f eld of higher education and govern-ment communications.

• Facilities Services strives to assist and be a resource for students. The Communications Off ce partnered with the student group Student-Worker Alliance for Tutoring (SWAT) to promote the

free tutoring the organization pro-vides to the children of UNC staff. A feature article was published in two publications, and was credited with increasing participation in the program.

• The Communications Director continuously monitors web content to ensure Facilities Services’ web-site is user-friendly and informa-tive, and posts the latest Division

news, information and photographs to the site.


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DesignDesign and Construction

Services

Design & Construction

Director of Design & Construction Services Luke Hoff

Paint Supervisor Ronnie Hill

Sheet Metal Supervisor

Ray Williams

Electrical Supervisor

Joe Wall

Sign Shop Supervisor Lee Davis

Carpentry Supervisor Lou Buarotti

Plumbing Supervisor Mike Mason

Small Jobs Supervisor

Steve McClannan

Construction Estimating Chris Glenn

Architectural and Engineering

Design

Assistant Director Design

Services Bill Roach

Assistant Director Construction

Services Stanley Young

Assistant Director Project

Management Michael Roberts

Scheduler Ron Duffy


Lynn Friend

Construction Administration

Interior Design

Cheryl Leguillow

Project Manager William

Robertson

Work Management

Wadene Wagoner

Work Reception

Project Manager Joe Fenton

Design and Construction Services provides quality and professional design and construction services in support of maintaining, renovating, and improving the function, safety, comfort and energy effciency of campus facilities.

• Implementation of the Project and providing better customer and Architectural & Engineering Delivery Improvement Plan employee satisfaction. Department with the Construc-(PDIP) continued throughout the fscal year. PDIP focuses on reducing project delivery time and costs, improving communications

The primary benefits of PDIP are: – creating a focused design-build

team approach to project delivery by combining the former

tion Services Department (which was completed in March 2007);

– promoting shop-led construc-tion with in-house design


and Construction 11

Alan Moran skillfully operates equipment in the carpentry shop

support approach to facilitate starting construction as soon as possible on projects;

– implementing a project manager from cradle to grave approach in order to provide customers with a single point of contact and to improve communications and standardization on projects; and

– creating a design-build project team approach that will allow for optimal project planning by obtaining construction and

design staff input prior to start-ing work.

• Written PDIP operating proce-dures were developed in order to provide customers and staff with a standard process to ensure consis-tency regarding project delivery operating procedures; provide clear responsibilities and expectations for project delivery team members; and provide standard forms and checklists to maintain quality and improve standardization.

PDIP Pilot Projects

1. Chapman, Renovate Clean Rooms 144-148: The Design-Led PDIP project delivery approach was utilized due to the apparent need for signif cant de-sign prior to transitioning the project to construction shops. PDIP resulted in a total design and construc-tion project cost of $124,228 for Design & Con-struction Services to perform this project, compared to the change order cost of $250,000 submitted by a clean rooms contractor. This project was completed on schedule and below budget.

2. Medical School Wing D, Renovate Room 180: The new Construction-Led PDIP project delivery approach was used to meet the aggressive schedule on this project. By starting construction prior to design being completed, the new PDIP approach resulted in the project being completed ahead of schedule and resulted in the project using only 84 percent of the total funded project budget.

3. Van Hecke-Wettach, Brick Veneer Removal and Replacement Project: the new Project Manager Led PDIP project delivery procedure was utilized for this unique and challenging project. By provid-ing a DCS Project Manager to manage the outside design consultant and the outside construction contractor from “cradle to grave,” this project al-lowed for design and construction to be expedited and suffciently completed for Law School students to use auditorium-style classrooms during exam week. The project was completed on schedule, and was completed within budget.

Areas for improvement identifed in the pilot projects were incorporated into the written PDIP standard operating procedures. The standard procedures consist of written routing procedures, fowcharts, and standard departmental forms that clearly identify the different project delivery meth-ods and who is accountable for performing specif c tasks. These tools also provide standardization for the department which will improve eff ciency and reduce project delivery time and costs.


__________________________________

12 Design and Construction continued

• The new PDIP process was utilized on three pilot projects to test the effectiveness of the new procedures, and also to iden-tify any opportunities for improvement, which were incorporated into the written procedures prior to training staff on the new procedures and applying them to all projects. Utilizing the new PDIP project delivery procedures resulted in the pilot projects being delivered very successfully and resulted in all of the customers being extremely satisfed with DCS’ services.

• In addition to the three pilot projects, the PDIP Project Manager-Led procedure also benefted the Quail Hill Chancellor’s Resi-

Construction Shop 507’s Robert Thumith completes a project at the Smith Center

Key Design & Construction Services Performance

for FY 07-08

$18,984,345 Total Value of Design and Construction Services

$16,685,235 Total Construction Services Work $13,221,843 Construction Project Work

$3,717,000 Construction Shop Performed Project Work $3,658,073 Interior Design Vendor Provided Project Work $5,846,770 Pre-Qualifed Contractors Performed Project Work $3,463,392 Construction Shop Service Order Work

$2,299,110 Total Design Services Effort $1,029,578 In-House Design Services Effort

$147,255 Budget Estimate Effort Given to Customers at No Charge $882,323 Construction Documents and Construction Administrative Design Services

$1,269,532 Outsourced Design Services Effort

340 Budget Estimates Completed

24 Preliminary Designs Completed

198 Construction Documents Completed

303 Construction Projects Completed


dence HVAC and paint renovations proj-ects. The Project Manager-Led procedure resulted in expediting contracting with outside design consultants to develop the bid documents, obtaining DOI approval, and issuing bids expeditiously to prequali-fed construction contractors to meet very aggressive schedules. In addition, the Project Manager-Led procedure provided fexibility to potentially incorporate last minute changes and modif cations into the projects.

• The Customer Service Center processed a total of 58,906 service orders during the fscal year. The graph below indicates the breakdown of service orders by types for each month.

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The Customer Service Center’s Rhonda Edwards responds to a campus customer’s call.

Service Orders for FY 07-08

7000

6000

5000

4000

3000

2000

1000

0 July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June ’07 ’07 ’07 ’07 ’07 ’07 ’08 ’08 ’08 ’08 ’08 ’08

6756 5947

4828

5594

4748 4792 5024

4599

3930 4194

4481 4590

2880 2939 3120 2739

3317 3374 3034 2950 2987 3046

2514 2182

1790 2285

2406

1864

1466 1701

1808 1611 1626

1317 1307

253 312 188 292 237 1312 215 288 147 162 210 177

Total Routine Urgent Emergency


237

14

EnergyEnergy Management

sioning new construction projects;

The Energy Management Department provides a consolidated focus on achieving utility reductions – including electric, steam, chilled water,

gas and water – for the entire University community.

Director of Energy Management Chris Martin

Commissioning Coordinator

Assistant

Commissioning Coordinator Rod Rabold

EMCS Facilities

Maintenance Supervisor


Facilities Maintenance Tech-Mechan. Herbert Vines

Facilities Maintenance Tech-Mechan. Robert Guyette

Facilities Maintenance Technician-Mechanical

EMCS Lead

Facilities Maintenance Tech-Mechan.

Dion Long

Project Manager

Energy Management

Facilities Maintenance Tech-Mechan. Matthew Day

Data Analyst

Engineer Warren Jochem

• The Energy Management depart-ment was formed in March from existing resources and reorganized in an effort to provide an effective em-phasis on reduction of energy and water conservation in University fa-cilities. This effort complements the many energy and water conservation achievements by Energy Services

on the ‘generation’ side of campus utilities; Energy Management’s goal is to reduce the ‘consumption’ side.

• Energy Management provides multiple functions: identifying top conservation projects, seeing them through implementation and mea-suring the energy savings; commis-

retro-commissioning existing facili-ties, HVAC support through the Energy Management and Control Systems shop; and providing util-ity tracking and reporting for the campus community.

• A major goal of the department is to defne and implement energy and water saving strategies with minimal or no impact to building occupants. In addition, the department strives to provide these savings with little or no increase to the maintenance requirements for the building systems, while simultaneously im-proving the operation of buildings’ mechanical and electrical systems.

• Retro-commissioning projects are scheduled for Fiscal Year 08-09, which include Kerr Hall, Saunders Hall and Hooker Labs.

• A goal for the coming year is to fll vacant positions. Prior to the reorganization in March, f ve posi-tions (data analyst, commissioning assistant, EMCS supervisor, lead technician for EMCS, building specialist for EMCS and an ad-ministrative assistant) were vacant, and recruiting is underway to f ll each position.

• The Enterprise Building Manage-ment System (EBMS) project is on track to be completed by mid-year.

• Energy Management is in the process of organizing and analyz-ing data from all utility, live steam, chilled water, and building control systems.


15

ManagementAchievements in Fiscal Year 07-08

Lighting Water HVAC • Upgraded lighting • Lighting controls • Dual fush toilet valves • Insulation installed in

in eight buildings, installed in FedEx installed in 40 build- the attic of Ackland estimated savings Global Education, ings, with expected Art Museum. of 750,000 kWh that automatically savings of 357,000 • Boiler controls electricity. dim lights when sun- gallons of water per installed in the Giles

• Occupancy sensors light is adequate. month. F. Horney building to and upgraded lighting • Lighting surveys improve combustion controls added in completed for future effciency of boilers. three buildings. building retrof t

projects.

A long-range master planning project, the SDSEP, was initiated to defne energy and water conservation options, quantify the opportunity and develop a road map for how to achieve the goals identifed in NC Senate Bill 1946. This 2008 law requires state facilities to substantially reduce energy and water consumption on both new construc-tion projects and existing buildings.

Projects Underway to be Completed

• Pilot project to determine the ability to reduce airf ow in Hooker Lab resulting in substantial electric, steam and chilled water savings;

• Strategic Demand Side Energy Management Plan (SDSEP); • Design to optimize the heat reclaim system in Hooker Lab; • Memorial Hall retro-commissioning effort; • Pilot project at Murphey Hall to tune the air side economiz-

ers; and • Installation of variable speed controls on fans at Kenan Labs

to reduce electric consumption.

Right: Students practice drum rhythms on the steps of Memorial Hall. Photo by Dan Sears.


16

GroundsGrounds

Grounds Services

Director of Grounds Services Kirk Pelland

Business Services Coordinator Jill Crowder

Facilities Garage Mark Stark

North Campus Robert Cooper

Stormwater & Parking Lots Paul Rigsbee

South Campus Mark Moon

Forestry Crew Tom Bythell

Carolina North Greg Kopsch

Installation Crew

Tom Sudderth

Housing Crew Steve Gooch

The mission of the Grounds Services Department is to support the mis-sion of the university by providing a clean, safe and beautiful campus

landscape in a way that is cost effcient, ecologically sound and sustainable.

• UNC Grounds Services has the responsibility and the challenge of providing new landscapes for the capital projects on campus.

• Landscape installations were completed for 11 new or renovated buildings in Fiscal Year 07-08: Student Academic Services; Mor-rison Residence Hall; Jackson Hall; Swain Hall; Gerrard Hall; Play-makers Theatre; Wilson Hall; ITS - Manning; Giles Horney Chiller; the Ernie Williamson Center and the Physicians Off ce Building.

Landscape restoration work was also completed at the conclusion of 15 facility improvement projects and a number of util-ity projects, including the Hot Water Heating upgrade, the Gilsulate/ Steam Improvement project and the Skipper Bowles stormwater repair project. Wherever the campus is under con-struction, the Grounds

Carolina North entrance

Department staff takes pride in providing high quality landscape installations with a special empha-sis on excellent site preparation and premium grade nursery stock.

• The severe drought in the fall and winter of 2007 extended into the early spring of 2008. The drought provided a challenge and a learning opportunity for the Grounds crews. Most landscape installations were delayed until after the frst of the year, in order to be sure there was adequate moisture for establish-ment. When OWASA water was under restriction, instead of using water from a hand-held hose, Grounds went beyond what was required by the restrictions and used non-potable water brought in by water truck and tanks on trailers to water newly planted landscapes. Much of the non-potable water was taken from the stormwater cisterns on campus.

• The Carolina North Forest Management Program has gotten off to an excellent start. A forest road network for service and emergency vehicle access has been


17

re-established on the Seawell School Road side of the tract and miles of biking and hiking trails have been maintained and upgraded. Sign kiosks have been posted at the fve main entrances to the tract. An innovative design using offset stone columns and half gates for the roadside entrances was initiated to allow pedestrians and bicycles to pass while still preventing vehicles from entering the tract. Two premier running events and one mountain bike race were held during the frst year, and a tremendous amount of volunteer work was supervised by the Carolina North Forest staff.

• Grounds has been an active participant in the Stormwater Master Plan Effort that was initi-ated in the spring of 2008. The Master Plan includes very detailed mapping of the storm drains and investigation of illicit discharges on a portion of the campus; inspection and identif cation of storm drain outfalls campus-wide and an analysis of maintenance requirements for the stormwater BMPs that have already been installed. The new work order sys-tem that has put in place a process to inspect and clean every storm drain on campus at least once per year has worked out well.

• The Tree Fund established by the Chancellor’s Task Force on Landscape Heritage and Plant Diversity entered its second year. The fund is supported by new

construction projects on cam-pus. It allocates money for the Grounds Department to provide replacement and supplemental tree planting to help ensure no net loss of trees for our beautiful campus. The fund provided for the planting of forty specimen trees campus-wide in 2007-2008.

• Facilities Planning applied for and received $100,000 in a competitive grant from the Getty Foundation to study fve iconic landscapes on the Carolina Campus:

McCorkle Place, Polk Place, the

“Kentucky Coffee Tree” Tree Fund Replacement planting

Rams Head green roof

Bell Tower, Kenan Stadium woods and Forest Theater. The Grounds Department worked with the team of consultants in the winter and spring to study those important parts of campus and make recom-mendations about how they might be both preserved and improved upon. The full report will be presented to the campus commu-nity in fall 2008, and will include a Historic Tree Tour guidebook.

• The Grounds Department invest-ed in two truck-mounted sprayers for roads and parking lots and has converted several smaller utility vehicle-mounted sprayers to apply brine to steps and sidewalks. The beauty of the brine application is that it is applied the day before the freezing precipitation. This al-lows the application to be in place as the snow or sleet arrives, and eliminates the need to put out the de-icing product during the event. We continue to study ways that we can be more effective during winter weather emergencies, all the while hoping that they will not be needed.


18

Housekeeping Services

HousekeepHousekeeping

Director of Housekeeping Services Bill Burston

Zone Manager 201

Larry George

Zone Manager 202

Matthew Lawrence

Zone Manager 209

Ed Henderson

Zone Manager 223

Warrenda Roberson

Zone Manager 207

Mattie Jones

Zone Manager 206

Roberta Pickard

Zone Manager 204

Steve Morris

Building Envir. Service Manager

Craig Morris

Zone Manager 220

Michael Richmond

Zone Manager 211

Juanita Williams

Zone Manager 222

Dallas Burnette

Zone Manager 205

Chuck Matheson

Zone Manager 210

Gwen Stanley

Zone Manager 219

Tonya Sell

Zone Manager 225

Katherine Spinney

Building Envir. Service Manager

Gail Miller

Zone Manager 208

Kelvin Marshall

Zone Manager 215

Wade Farrington

Zone Manager 216

Tim Carville

Zone Manager 217

Shawn Caldwell

Zone Manager 224

Danny Evans

Building Envir. Service Manager Clarence Harris

Administrative Offi cer

Joseph Ellison

Assistant Program Manager

Clifton Webb

Training Coordinator

Bobbie Lesane

Zone Manager 218

Linda Shoe

Zone Manager 213

Leo Rapley

Zone Manager 214

Kevin Smith

Zone Manager 221

James Trapp

Zone Manager 212

Cathy Knight

Receptionist Nancy Burton

Administrative Secretary

Mary Craven

Zone Manager Rachel Cheek


Juanelle Bartlett

Assistant Director Training

Herb Richmond

Assistant Director for Housing

Bobby McRae

Zone Manager 226

Proposed


19 ing

The mission of the Housekeeping Services Department is to provide and improve facilities and related services for our customers in support of the University’s teaching, research, and public service mission.

• Housekeeping Services was recog-nized with three national awards from the (OS1) Power Users Group for its Operating System 1 (OS1) housekeeping system. (OS1) is a comprehensive house-keeping technique that approaches cleaning through teamwork, with each team member trained on all team positions and rotating tasks every two weeks.

For the second year in a row, the department took home honors for In addition, Housekeeping received the Best (OS1) Communications; special recognition for the Green and was also honored for the 2007 Certifed Cleaning Program in three (OS1) Safety Program and the campus buildings. This certif cation overall Best (OS1) Program in the recognizes commitment to minimiz-nation, beating out nominees from ing environmental harm and achiev-the University of Texas at Austin, ing high levels of sustainability in the University of Massachusetts, green practices. Amherst and Sandia National

Housekeeping was recognized with Labs. Sandia had won the best eight nominations – out of a total ofoverall program award for the past 13 categories – for this year’s awards. three years.

C. Knox Massey Distinguished

Service Award

Gloria Fortune was among the six employees – out of the 11,000-plus University workforce – selected by Chancellor James Moeser in April to receive the 2008 C. Knox Massey Distinguished Service Award, one of the highest and most coveted honors bestowed upon University faculty and staff.

• Housekeeping is continuing to implement the (OS1) cleaning technique across campus.

Facilities that have been converted to (OS1) cleaning during the f scal year include:

– Mary Ellen Jones – MRI, Medical Research B,

Medical Building A, Grounds, Trailers 43 and 58, Botanical Gardens, Waste Water Treatment, 212 Finley Golf Course Road

– Sitterson Hall – Peabody Hall – Memorial Hall – South Building – Gerrard Hall – Campus YMCA – Playmakers Theater – Abernethy, Abernethy Annex – Swain Hall – Smith Building – Hanes Art – Evergreen House – Porthole Building


20

HumanHuman Resources

Director of Human Resources Tracy Agnew

HR Specialist Patricia Batchelor

Human Resources

Receptionist HR Specialist

La-Kristyn McLean

Offi ce Assistant Curtisteen

McCrimmon

HR Specialist Doni Posey

Safety Offi cer John Capers

HR Specialist Sydney Jenkins

Training Coordinator Ray Doyle

The mission of the Facilities Services Human Resources Department is to perform all human resource functions for the staff members of the

Facilities Services Division. The staff of eight, divided into the major work groups of Human Resources, Safety, and Training, perform a broad scope of HR functions including benefts administration, employee relations, human resource/payroll management, position management, recruitment, salary ad-ministration, records administration, safety awareness and compliance, staff development, and work planning and performance review.

Safety Accomplishments permit in accordance with OSHA • The Facilities Services Safety and NFPA-70E requirements. A

Offcer worked with a select PowerPoint presentation for use in group of employees from Facilities training employees was developed, Services and the Department of and contacts were made in order Environment, Health & Safety to to supply employees with required develop an Energized Equipment clothing, tools and personal pro-

tective equipment.

• The Safety Offcer developed and implemented Conf ned Space Entry, Forklift Safety and Machine Guarding Safety Standard Operat-ing Procedures.

• In coordination with the Depart-ment of Environment, Health & Safety, the Safety Off cer as-sisted in acquiring Conf ned Space equipment that is required for safe entry into permit-required confned spaces, conducting atmospheric testing/monitoring and performing rescue procedures. Prior to this purchase, the equip-ment was borrowed from the Energy Services Department.

• The Safety Offcer attended the NC Industrial Commission’s State Safety Conference in order to stay abreast of changes to federal and state safety requirements.

• In accordance with OSHA stan-dards, the Division’s Hot Work Policy was revised to include a Hot Work Permit to ensure that all welding operations are conducted under the safest possible condi-tions in order to minimize f re hazards.

Training Accomplishments • Facilities Services employees f lled

8,232 seats in various training sessions, and 16,939 contact hours were recorded. This is a 23.5 percent increase in the number of employees receiving training this past year as compared to the previous year. At the same time,


Resources 21

actual classroom hours decreased, resulting in a more eff cient use of production hours. Statistically, there were 6.9 percent more training sessions delivered in FY 07-08 as compared to the same period the previous year, as follows:

– 3,607 hours of safety training – 7,785 hours of professional/

career development and regula-tory training

– 2,725 hours of management/ The average employee attended nated and managed by the Facili-supervision training 7.95 training events and spent an ties Training Offce and taught by – 1,921 hours of computer average of 16.36 hours in training. a Durham Technical Community training

College faculty member, two em-– 490 hours of general/personal • Of the 15 students enrolled in the ployees graduated. Two other stu-interest training GED Program, which is coordi-

Facilities staff participate in a training session

Personnel and Staffing

The Facilities Services Division averaged 988 full time equivalent employees during FY 07-08 that were distributed as follows:

Department July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Avg

Building Services 268 269 268 267 268 269 266 266 262 269 270 271 268

Business Operations 69 69 68 61 59 58 59 60 60 61 61 61 62

Design & Construction 124 125 123 124 125 125 125 125 125 127 128 126 125

Director, Facilities Services 3 3 3 3 3 3 3 4 4 4 4 4 3

Energy Management 7 8 7 7 7

Grounds 92 90 89 90 92 91 91 91 95 96 92 91 92

Housekeeping 426 421 419 423 419 422 424 425 422 437 434 427 425

Human Resources 8 8 8 8 8 8 8 8 8 8 8 8 8

Sustainability 3 3 3 3 3 3 2 2 1 3 3 3 3

Total 993 988 981 979 977 979 978 981 984 1013 1007 998 988


22 Human Resources continued

Personnel Actions

Depa

rtmen

t

Tran

sfer

s

New

Hire

s

Prom

otio

ns

Reas

sign

men

ts

Term

inat

ions

Decl

ined

Offe

rs

Posi

tion

Actio

ns

Abol

ishe

d Po

sitio

ns

Tota

l

Building Services 6 21 12 2 15 2 30 1 89

Business Operations 1 6 0 0 7 1 3 4 22

Design & Construction 0 11 3 0 5 2 11 2 34

Director, Facilities Services 0 1 0 0 1 0 0 0 2

Energy Management 9 0 0 0 1 0 1 0 11

Grounds 4 14 4 0 15 2 2 0 41

Housekeeping 9 74 11 0 60 0 43 0 197

Human Resources 0 0 0 0 0 0 0 0 0

Sustainability 0 3 0 0 1 0 2 0 6

Total 29 130 30 2 105 7 92 7 402

dents in the program have one test remaining to pass, f ve benef ted from ESL instruction, and two successfully completed reading comprehension and mathematics advancement.

• The Training Off ce assumed an active and supportive role in the campus-wide Computer and Basic Literacy Initiative, an initiative to provide basic literacy and comput-er literacy training to employees.

• Approximately 50 computer users of varying skill levels enhanced


23

their profciency by attend-ing Computer Fundamentals, Microsoft Offce 2007 and Microsoft Excel 2007 training classes.

• As part of Facilities Services’ fve-year strategic plan initiative to ramp up supervisory training, the two-day seminar, “The Ul-timate Supervisor’s Workshop” was delivered to 73 supervisors, managers and directors.

• The Facilities Training Off ce assumed responsibility for scheduling New Building Contractor Training, which is training that must be completed prior to building commissioning.

• The Facilities Training Of-fce partnered with the Public Safety Department to host their “Active Shooter Exercise” training, which will stand to beneft the entire campus and community.

• The Facilities Training Off ce partnered with the Off ce of State Personnel’s Equal Em-ployment Opportunity Insti-tute (EEOI) to host the EEOI Workshop for new supervisors on-site.

• “Diversity in the Workplace for Supervisors” training was completed by 101 supervisors, managers and directors.

Recruiting Cycle Time

(Average number of days) July 1, 2007–June 30, 2008

160

140 136

120

100

80

60

40

20

0

57

1

24

40

13

Recruitment HR to Posted to Closing to Selection Vacancy Date Notice to Post Closing Selection Offer to Date Offer

HR Accepted

Unsung Hero

Award

The Training Off ce’s Curtisteen McCrimmon received the Employee Forum’s “Unsung Hero” award for her active involvement in the community. She also appeared as a featured speaker for a Roundtable Discussion panel on the impact and advantages of the Basic Clerical Skills Program.


24

SustainaSustainability

Director of Sustainablity Cindy Shea

Sustainability

The Sustainability Offce advances the triple bottom line of ecological integrity, economic prosperity and social equity. Staff members catalyze

the development and implementation of sustainable policies, practices and curricula for all members of the University community.

Public Communications

Specialist Brian Cain

Administrative Support

Specialist Kaya Manson

• The Sustainability Director serves as the Advisor to the Renewable Energy Special Projects Commit-tee, the student group that autho-rizes the allocation of $200,000 per year in Green Energy fees. This year, the committee ap-proved using solar hot water for the showers at Fetzer Gym, and a study has been conducted on the feasibility of installing the system on the roof of the gym.

• The Chancellor’s cabinet ap-proved the Energy Eff cient Lighting Policy, which phased incandescent light bulbs out of campus buildings by the end of January. The Sustainability Off ce worked with building manag-ers, distributors and University Purchasing to develop a program to replace all of the incandescent

bulbs used in desk lamps with compact fuorescent bulbs (CFL). The CFLs that replace incandes-cent bulbs use only one-fourth as much electricity to create the same amount of light, produce less heat and last many times longer. The Sustainability Off ce capitalized on numerous events and opportunities throughout the year to distribute CFLs to the campus community.

• The 2007 Campus Sustainability Report was released, highlighting accomplishments in sustainabil-ity throughout the University, including:

– 48 percent of all students and employees commute to campus via alternatives to the single-occupancy vehicle.

– Completing the University’s f rst LEED certif ed building. Five more buildings now in design and construction will apply for LEED certif cation from the US Green Building Council (USGBC).

– 43 percent of campus discards and 70 percent of construction waste is recycled.

– State-of-the-art stormwater management includes four vegetated roofs, the Universi-ty’s frst building to use rain-water to fush toilets, porous pavement, and underground cisterns and inf ltration beds.

– A new undergraduate mi-nor in sustainability and the graduate sustainable enterprise program in the business school that ranks twelfth best in the world.

• Campus Sustainability Day was held on October 26 at the John-ston Center for Undergraduate Excellence to celebrate campus accomplishments. The Sustain-ability Director presented the 2007 Campus Sustainability Report to the Chancellor, and State Senator Janet Cowell spoke on High Performance Building and Renewable Energy legislation.

• The Sustainability Director was named co-chair of UNC General Administration’s Sustainability Committee, which is comprised of representatives from all of the 16 UNC campuses. In addition, the


25 bility

Focus the Nation

director serves as the UNC liaison to the Town of Chapel Hill’s Sustainability Committee.

• The Sustainability website was re-launched with a new design and layout. The site provides a wealth of information, including a calen-dar of green events throughout the region. The sustainability listserv reaches more than 600 recipients.

• The Sustainability Director gave a presentation to the UNC Faculty Assembly on how faculty members can foster sustainability through education, research and engagement. The Faculty Assembly has identif ed sustainability as a priority issue this year and has formed a task

force to address the issue.

• The Sustainability Director co-organized a full day training program for campus sustainability professionals as part of the Green-ing the Campus 7 conference at Ball State University in Muncie, Indiana. She also delivered a conference presentation on Teach-ing Sustainability Outside the Classroom.

• UNC Chapel Hill was designated a national leader in the categories of Administration, Transportation, Green Buildings, Climate & En-ergy and Food & Recycling by the Sustainable Endowments Institute in its 2008 College Sustainability Report Card.

• The Sustainability Director served as guest lecturer to graduate and undergraduate classes, including an Environmental Decision Mak-ing public policy course, graduate Site Planning class and a graduate Social Work class on Sustainable Development.

• In January, the Sustainabil-ity Offce participated in the University’s hosting of “Focus the Nation,” a teach-in on global warming issues held at univer-sities and colleges across the United States.

• The Sustainability Off ce co-sponsored Carolina’s 2008 Earth Day – and the week-long series of associated events – with the Institute for the Environment, Student Government, the Carolina Environmental Student Alliance and the Center for Sustainable Enterprise.

• The Sustainability Off ce serves as the secretariat for the Sustain-ability Advisory Committee that reports to the Vice Chancellor for Finance and Administration.

• Dual fush toilets that reduce water consumption by up to 45 percent per fush were installed in more than 70 campus buildings. When pulled up, the f ush valves on these toilets release 1.1 gallons of water, and when pushed down, they release 1.6 gallons of water. Signage in each restroom stall encourages proper and effective use of the system.


26

WasteWaste Reduction and

Recycling

Carolina’s 45.3 percent recycling rate has set a new record for the campus community. This year, a record 4,604 tons of materials were recycled,

surpassing the previous year by 273 tons.

Amount Landfilled and Recycled

55 % Trash

(5,558.15)

45 % Recycled (4,604.23)

This increase can be traced to several key areas of improvement:

231 tons of Construction and Demolition (C&D) Waste were source separated and recycled from Facilities Services and other cam-pus departments’ maintenance and construction projects. While this does not include waste from capital projects or contractor waste, the recycling rate for campus-generated C&D waste was up 191 percent. The Masonry Shop’s efforts led to 48 tons of block, brick and concrete being recycled – up 17 percent over the previous year. 118 tons of scrap metal were recycled, up by 623 per-cent (this is the frst year, however, that OWRR has received complete data from the scrap metal contrac-tor). Another 24 tons of C&D recy-cling resulted from mixed materials being separated at local material recovery facilities (MRFs). On aver-age, the MRFs used by the Univer-

sity are able to recycle approximately 33 percent of the mixed C&D waste that is delivered there.

Overall, 463 tons of C&D materi-als were landflled – 8 percent of

the total campus waste stream.

• The University’s Construction and Demolition recycling policy incorporates Orange County’s Regulated Recyclable Materials ordinance, which requires the re-cycling of cardboard, scrap metal, clean wood, pallets and crates.

• During FY 07-08, the demolition of Venable Hall was completed. The demolition contractor sorted out the concrete and separated the metal into six different sorts; galvanized, heavy steel, rebar, light metal, stainless steel and copper. Overall, using source separa-tion, the contractors recycled or salvaged more than 1,100 tons of material, 61 percent of the total waste generated by the demolition

Demolition of Venable Hall


Reduction and Recy27

of Venable Hall (which does not include 20 truckloads of furniture and equipment that went to UNC Surplus or equipment salvaged by UNC maintenance shops).

• In February, Carolina North Forest staff and UNC’s Cross Country & Track Club worked together to improve muddy sections of trail in the Carolina North Forest. Concrete roof ng tiles from Venable Hall were re-used to provide a stable, all-weather sur-face for trail users. The Grounds Department has also been using the concrete tiles in other areas on campus need-ing walkways.

• The campus commu-nity recycled more f ber (paper) this f scal year. Fiber accounts for 63 percent of Carolina’s total recycling by weight. Fiber recycling was up 17 percent overall with the great-est increases seen in mixed paper recycling (51 percent) and news-papers/magazines (34 percent).

• At 26 percent of total materi-als recycled, organics recycling is the second largest portion of the University’s recycled waste stream by weight – 1,189 tons overall. Recycling of organics can include composting or processing

materials into mulch. This area of campus recycling is the result of several departments making monumental efforts to divert waste from the landf ll. Animal bedding, which is collected by Division of Laboratory Animal Medicine (DLAM) accounted for 485 tons of composted materials.

lected 18 tons of used cooking oil which will be used by a collection company to make biodiesel.

• Recycling saved $216,399 in avoided landfll charges.

• Bottle and can recycling – 254 tons worth – makes up 5 percent of the University’s total recycling.

Improving muddy sections of trail in the Carolina North Forest

Carolina Dining Services collected 443 tons of food scraps to be com-posted. Both of these materials are processed into dark, rich com-post. The Grounds Department is looking at using this product on campus in the coming year. In addition, Grounds processed 242 tons of yard waste and tree trim-mings from campus into mulch that will be used on campus. Carolina Dining Services also col-

76 percent of the bottles and cans recycled on campus are collected from outdoor sites, the majority coming from residence halls.

• While the campus population continues to grow, on a per capita basis, the University is landf ll-ing less and recycling more than ever. With some 39,669 people on campus, 280 pounds of waste are generated per person and 232


28

pounds of recycling. From the base year of FY 90-91, recycling has increased 21 percent, and in-creased 4.4 percent from this past year. Total waste landf lled from the base year has decreased by 27 percent on a per capita basis. This year, 5,558 tons were landf lled. Previously, the lowest amount was 5,559 tons in FY 04-05.

• Several important changes to the indoor recycling program were made over the past year, which have improved service and f ex-ibility considerably. The addition of an on-site supervisor has in-creased response time to calls and enhanced crew teamwork. The addition of a third truck, which is smaller and can maneuver on campus more easily, has distrib-uted the workload and made it easier to service some of the hard to reach and land-locked build-ings. The number of work order requests has dropped and the ability to respond to work orders within the same day has improved. The ability to discern areas that

Campus Recycling Totals Fiber 2,898 tons

Organic 1,189 tons

Containers 254 tons

Construction 253 tons

Other 11 tons

need attention without waiting for a customer request was gained.

• RecycleMania is administered by the National Recycling Coali-tion (NRC) as a project of NRC’s College and University Recycling Council (CURC).

Due to the recycling efforts of students, staff and faculty, UNC was frst among schools in North Carolina in the Grand Champion category, meaning that, based on combined results, Carolina dem-onstrated the greatest achieve-ment in both source reduction and recycling. We were 15th in the nation in this category.

Carolina placed well in four other categories: 5th overall in the nation in the Gorilla Prize (highest gross tonnage of materi-als recycled during the ten-week competition, regardless of campus population) and frst in both North Carolina and among the participating ACC schools.

Carolina was also frst in both North Carolina and ACC

participants in the Food Service Organics and Corrugated Card-board categories. Carolina ranked 15th in the nation for corrugated cardboard recycled per person and 17th for food service organics composting.

• With the success of the Residen-tial Green Games Program this year, OWRR has worked with campus members to form a cam-pus-wide Green Games, a new umbrella effort called Carolina Green Games.

• Student Move-in and Move-out: Student move-in accounted for 23.24 tons of cardboard – f ve tons more than last year – and an increase of three tons more trash. The overall recycling rate for student move-in was a very impressive 50.83 percent, up from 35 percent in 2006.

At move-out, 136 tons of garbage were left behind by students, down slightly from the 146 tons dis-carded the previous year. For the frst time, metal futon frames (3.38 tons) were collected separately and taken to Raleigh to be recycled.

• Thirteen new Victor Stanley trash cans and three new recycling sites were added to the area around the Pit. This much needed face-lift was a collaborative effort of Business Operations, Grounds, Facilities Planning and Construc-tion, Campus Dining Services and OWRR.


Facilities Services Campus Box 1800 • 103 Airport Drive

Chapel Hill, NC 27599-1800

www.fac.unc.edu

www.fac.unc.edu