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Ferry Advisory Committee Meeting Minutes

Campbell River/Quadra/Cortes FAC Meeting Minutes of 4 Meeting Date: October 20, 2006

Campbell River/Quadra/Cortes Ferry Advisory Committee

Date: October 26, 2006 Time: 12:00 p.m.

Location: Maritime Heritage Centre

671 Island Highway, Campbell River

Attendees: Committee BC Ferries John Sprungman, Chair Captain Gordon Nettleton, Marine Superintendent Jim Abram Senior Captain Jay Holliday, Cortes Island Connie Burns Judy Cryer, Manager Terminal Operations Ted Harrison Melanie Christensen, Administrative Assistant Jenny Hiebert Amar Johal, Director, Sales & Community Relations Gerry Hornby Gary Leitch, Manager, Stakeholder Relations & Consultation Bertha Jeffrey Corrine Storey, Executive Director Customer Care Mary Storry Roberta Chartier, Manager Customer Service Alois Stranan Dave McWalter, Customer Service Manager Absent: Bob Brown Senior Captain Wayne Maxted, Quadra Island Terry Hooper Duane Hanson

1. Call to Order: 12:05 p.m.

2. Approval of Agenda:

The following item was added to the agenda:

a. Loading/Off Loading at Route 23, Campbell River

3. Minutes of Previous Meeting:

a. Minutes of the meeting held on June 7 were approved and distributed on July 26.

b. Review of Action Items:

• FAC members to submit to the Chair the details on the kind of statistics they would like to see in the Marine Superintendent’s regular report. - Completed

• Captain Nettleton will forward the Operations Report in advance of the meeting so the meeting time can be spent discussing the report. – Completed. For future meetings, a hard copy of the Operations Report will be mailed to the members via Canada Post one week prior to the meeting.

• Captain Capacci will work with BC Ferries’ Human Resources department to look at the possibility of two 6-hour shifts, as a negotiated change to the collective agreement which specifically forbids split shifts - Action continued.

• Corrine Storey will keep John Sprungman advised as the study of the feasibility of reservations on all smaller routes proceeds – Roberta Chartier, Corrine Storey and John Sprungman have been conversing and meeting on the above noted subject.

• Captain Nettleton to provide the committee with details on the road and utility improvements schedule by the end of July – improvements are to commence mid November with completion slated for the end of January 2007. Improvements will include an additional traffic lane, and connection of BCF existing facility and Quadra Island Harbour Authority’s office to water and sewer.

4. Presentations:

a. Public

• North Island MLA Claire Trevena expressed her support for the Ferry Advisory Committee process and thanked members for volunteering their time and effort in representing their communities.

b. Operations Report

• Captain Gordon Nettleton presented the operations report on behalf of himself and Judy Cryer, Manager Terminal Operations. This presentation is appended to these minutes.

5. Correspondence - none

6. New Business:

a. Coast Card Update (prepaid discount tickets) • Amar Johal presented an update (attached) on the development of the Coast Card

platform and associated products. J. Abram reminded BCF that this committee was not in favour on the prepaid tickets being mounted on the Coast Card platform.

b. CRA Commuter Card (presentation attached) • Amar Johal reported on the Federal Government initiative to develop a program to

allow tax credits for ‘monthly commuter passes’. BC Ferries will develop a product to meet federal requirements. This product will likely be presented on the Coast Card platform. Action: BC Ferries will keep the committee advised as more information

becomes available from the federal government

c. 2nd Performance Term • Amar Johal advised (presentation attached) the committee that BC Ferries will file its

report on the costs of service in the second performance term with the BC Ferry Commission on 30 September. He advised that BC Ferries would work with the FACs to assist them in determining what interventions they wished to make with respect to future service levels. Critical dates and roles of participants in the process on determining the service levels for the 2nd performance term were outlined.

• John Sprungman advised that on behalf of all FAC chairs he has arranged a meeting with the Ministry of Transportation for November 17 to discuss FAC concerns. FAC chairs will also meet with BCF at that time and have asked for a meeting with the BC Ferry Commissioner. The FAC needs to determine route 23 and 24 requirements and articulate those needs to the government. Action: BC Ferries will meet with the FAC on November 30 to discuss the

2nd performance term (PT2).


d. Revised Terms of Reference • Gary Leitch presented a revised generic terms of reference for FACs (attached). He

asked members to comment through their chair. Action: The chair and Gary would then work to customize the terms of

reference for the Campbell River-Quadra-Cortes committee.

e. Northern Vessel Update • Amar Johal presented an update on the status of the new northern vessels

(attached).

g. Cortes 7:50 a.m. Sunday Sailing

• Sunday morning sailings are overloaded in the summer. This is due to BCF conducting drills and maintenance on Sunday mornings.

Action: Captains Jay Holliday and Gordon Nettleton will review the situation and advise the committee if it is possible to reschedule the drills and maintenance to another time which will have less impact.

h. Reservations – Cortes Island

• Corrine Storey reported that preliminary investigation indicates that a reservation system from Cortes Island is possible although there remain many substantive issues to be investigated and resolved. She indicated that a reservation system can only be put in place on a fee for service basis as elsewhere in the system. If this was conceptually acceptable she would proceed with further development work.

• Ms. Storey advised that the following technical issues remain to be resolved:

• How much vessel capacity to reserve?

• How to separate reserved and non-reserved traffic in the terminal?

• How to maintain vessel schedule? (loading a reserved ship takes longer)

• Ability to reserve in both directions.

• Relationship of prepaid tickets to the reservation system.

Action: BCF will work on these issues and develop a package for presentation to J. Sprungman and then to FAC and Cortes residents.

i. Managing Cortes Traffic – Campbell River, Heriot Bay and Summer Overloads

Action: Judy Cryer will schedule a meeting to include BCF operations staff (Captains Holliday, Maxted, Nettleton and Darlene Cadwallader) and John Sprungman, Gerry Hornby and Ted Harrison to review the situation and recommend action.

j. Wheelchair Access - Powell River Queen

• Appreciation for the deck shelter was expressed.

k. Loading/Off Loading Route 23, Campbell River

• This item is part of the traffic management issue identified in item “I” above and will be discussed in that context.


l. Cortes – 16 hour Schedule July and August

• Request to add extra sailing in A.M. and P.M. requires 16 hour day (now 12)

• This requires consideration of the BCF collective agreement

• And question of extra cost. FAC needs to identify this as a need in the PT2 discussions with government.

7. Next Meeting:

John Sprungman and Melanie Christensen to determine for May 2007 on Cortes Island. Special meeting to discuss PT2 is set for November 30.

8. Meeting adjourned:

3:10 p.m.

Approved:

Capt. Gordon Nettleton Date: November 6, 2006

John Sprungman, Chair Date: November 6, 2006

Attachments: • Operations Report • Coast Card – prepaid discount tickets • Coast Card – monthly pass • 2nd Performance Term • FAC Terms of Reference • Northern Vessel Update


Operations Report

Campbell River/Quadra/Cortes IslandsFerry Advisory CommitteeOctober 20, 2006

Table of Contents

SafetyTrafficRevenueService Issues - On Time PerformanceService Issues – Cancelled SailingsService Issues – Mechanical BreakdownsCorporate UpdateQuestions

Safety

Level 0 An event reported but not considered safety related: minor illness or injury to passenger; minor damage to passenger’s or BC Ferries’ property; minor environmental damage; security incident with no safety component; first aid response; incident over which BC Ferries has no control; OR a near-miss incident that had: potential for minor injury or illness to passenger; potential minor damage to passenger’s or BC Ferries’ property; potential for minor environmental damage

Level 1 Minor safety related incident: minor illness or injury to passenger; minor damage to passenger’s or BC Ferries’ property; minor environmental incident; minor security incident with safety component

Safety

Level 2 Significant incident: major injury to passenger; major damage to passenger’s or BC Ferries’ property; major environmental incident; major security incident with safety component; OR a near-miss incident that had: potential for major injury to passenger; potential for major damage to passenger’s or BC Ferries’ property; potential for major environmental damage; potential for major security incident

Level 3 Major incident: death of an employee related to operations; death of a passenger related to operations; damage to company property or asset that has resulted in (or could have resulted in) serious injury, loss of life, or loss of the asset (eg. actual/potential collision/grounding)

Safety

Passenger Incidents – April to August 2006

Route # of

Safety Incidents

# of Passengers PM

# of Safety Incidents

# of Passengers PM

April - August 2005 April - August 2006

23 2 439,633 0.05 0 438,832 0.00 24 1 55,717 0.18 0 55,765 0.00

Performance Measure (PM) = # of Safety Incidents per 10,000 passengers transported.

Traffic

Route 23 YTD September

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

1998 1999 2000 2001 2002 2003 2004 2005 2006

Total VehiclesTotal Passengers

Traffic

Route 24 YTD September

0

2,000

4,000

6,000

8,000

10,000

12,000

1998 1999 2000 2001 2002 2003 2004 2005 2006


Traffic

Route 23 Traffic

0

20,000

40,000

60,000

80,000

100,000

120,000

Apr-

03

Jun-0

3

Aug-0

3

Oct

-03

Dec

-03

Feb-0

4

Apr-

04

Jun-0

4

Aug-0

4

Oct

-04

Dec

-04

Feb-0

5

Apr-

05

Jun-0

5

Aug-0

5

Oct

-05

Dec

-05

Feb-0

6

Apr-

06

Jun-0

6

Aug-0

6


Traffic

Route 24 Traffic

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

Apr-

03Ju

n-03

Aug-

03Oct

-03

Dec-0

3Fe

b-04

Apr-

04Ju

n-04

Aug-

04Oct

-04

Dec-0

4Fe

b-05

Apr-

05Ju

n-05

Aug-

05Oct

-05

Dec-0

5Fe

b-06

Apr-

06Ju

n-06

Aug-

06


Traffic

Year to Date April to

September

Route Total Vehicles Total Passengers

2006 235,915 520,033 2005

23 239,641 523,422

2006 32,859 65,758 2005

24 33,528 65,419

Revenue

A B C D E F G Route Actual

Round Trips

Capacity Provided (AEQs)

AEQs Carried Fiscal 2006

Capacity Utilization

(C/B)

AEQs Carried Fiscal 2005

AEQ Growth (C-E)

AEQ Revenue

Fiscal 2006

23 6,265 877,100 450,793 51.4% 456,219 (5,426) 1,935,210 24 2,155 129,300 62,182 48.1% 62,665 (483) 347,228

H I J K Route Passengers

Fiscal 2006 Passengers Fiscal 2005

Passenger Growth (H-I)

Passenger Revenue

Fiscal 2006 23 916,450 925,120 (8,670) 1,331,215 24 107,488 110,064 (2,576) 230,930

(Excerpt from: “Operations Summary Report for the Year Ended March 31, 2006” - BC Ferries 2005/06 Annual Report to the BC Ferry Commissioner)

Service Issues

On Time Performance

NORTHERN ISLANDS - Route 23

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

% o

f Sai

lings

With

in 1

0 M

ins

ofS

ched

uled

Sai

ling

Tim

e

05/06 Rt 23

06/07 Rt 23

Service Issues

On Time Performance

NORTHERN ISLANDS - Route 24

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

% o

f Sai

lings

With

in 1

0 M

ins

ofSc

hedu

led

Sai

ling

Tim

e

05/06 Rt 24

06/07 Rt 24

Service Issues

Cancelled Sailings

Route 23 April May June July Aug TOTAL

0 0 0 0 0 0

Route 24

April May June July Aug TOTAL 0 0 6 0 0 6

Service Issues

Mechanical Breakdowns

Engineering Problems Affecting Sailings April to August 2006 Situation R23 R24

Delays 10 minutes or greater 0 8

Sailing cancels 0 6

Terminal – berth closure 0 0

Terminal – other problems 0 4

Vessel – auxiliary system 0 1

Vessel – propulsion control 0 0

Vessel – propulsion system 0 7

Vessel – steering system 0 0

Vessel – other problems 0 0

Accumulated mechanical delays 0 2

Action Items From the Previous Meeting

FAC members are to submit to the Chair the details on the kind of statistics they would like to see in the Marine Superintendent’s regular report (now Operations Report)Capt. Nettleton will forward the Operations Report in advance of the meeting so the meeting time can be spent discussing the reportCapt. Capacci will work with BC Ferries’ Human Resources department to look at the possibility of two 6-hour shifts, as a negotiated change to the collective agreement which specifically forbids split shiftsCorrine Storey will keep John Sprungman advised as the study of the feasibility of reservations on all smaller routes proceedsCapt. Nettleton to provide the committee with details on the road and utility improvements schedule by the end of July

Corporate Update

• Queen of the North Update

• New Builds – Super C

• New Build – Queen of Prince Rupert Replacement

• New Intermediate Vessel

• Hull 259

Questions

Coast Card Platform

Products

AssuredLoadingTickets

PrepaidDiscountTickets

MonthlyPass

Product

Ferry$ TBD

• Coast Card is an intelligent service delivery platform (smart card based system)• Intelligence is not based in the card - back end systems have all of the intelligence• Provides an efficient delivery mechanism to put products into customers hands.

Prepaid Discount Tickets

Summary of Consultation

March – June 2006

BC Ferries meets with 11 Ferry Advisory Committees specific to Pre-Paid Discount Tickets

Committees provide feedback on features of proposed program

Committees suggest extensions of program to provide different products

Summary of Consultation

Issues raised during discussion

Potential introduction of expiry date on Prepaid Tickets (loss of unused trips)Non-transferability, particularly to cohabiting family membersPrivacy issuesGroup Travel

Proposed Features of Pre-paid Discount Tickets

Expiry date ??????Transferability – Coast Card Platform is designed to allow this feature.No community is forced to initially accept Plastic Pre-paid Discount TicketsCo-existence of plastic and paper media for a timeThreshold for plastic conversion??????Project is ‘piloted’ on a route with large number of commuters to test systems and uptake by users.Privacy protected as per current Privacy LegislationLoss protection IF registeredAuto re-loading feature

Proposed implementation Schedule & Process

Further IT development work required – 6 months

Market research on Pre-paid Discount Ticket usage and features –6 months

Route specific pilot project – who wants to volunteer to test system? – April (earliest– 2007)

Remediate any issues identified – fall 2007

Roll out to other routes on a route by route basis as resources allow

Conclusion Prepaid Discount Tickets

Monthly Pass Product

Canada Revenue Announcement

Federal government announced a new transit tax credit as part of the May 2006 budget. Local ferry travel is included in the types of public transit that is covered under the credit. BC Ferries has been in discussions with the Department of Finance in Ottawa about how customers may benefit from this credit.BC Ferries is seeking more details from the federal government and will update customers and ferry advisory committees when more information is available.

Canada Revenue – some details

The new transit tax credit will apply to the cost of public transit passes effective July 1, 2006.The types of public transit that will be covered by the credit include travel by bus, streetcar, subway, commuter train, commuter bus and local ferry.Individuals making claims will be required to retain their receipts or monthly passes for tax verification purposes. As BC Ferries offers pre-paid discount tickets, not monthly passes, we are in discussions with CRA on how our customers can qualify for the credit.The federal budget proposed to allow individuals to claim a non-refundable tax credit of 15.25 percent for 2006 and 15.5 percent for subsequent years.

Monthly Pass

BC Ferries is currently developing a monthly pass productAdditional legislative clarification from CRA requiredExpect pricing and features will be different than Prepaid TicketsTargeted to frequent high volume commuters

2nd Performance Term:Roles, Process, Schedule

Second Performance Term

The changes to the Second Performance Term are defined in the Coastal Ferry Act (CFA) and the Coastal Ferry Services Contract (CFSC)− As per the CFA, the British Columbia Ferries Commissioner

(BC Ferry Commissioner) must determine the Price Cap (the amount that BC Ferries can charge for tariffs) for each route group

− As per the CFSC, the Province must make a determination of the following:

Establishment of core service levels to be provided on each routeEstablishment of Provincial service fees for each route

− The next performance term (a 4 year period) begins April 1, 2008 and ends March 31, 2012

Roles

Commissioner Province BC Ferries FAC

Sets price capSets Service Levels Sets Service Fees

By Sept 30, submits information to the Commissioner that will assist the Commissioner in establishing price caps for each route group

Advocate your community's views to your MLA, the Province and the BC Ferries Commissioner

PRICE CAP

The price cap is a ceiling on the average tariffs that BC Ferries can charge for a route groupCommissioner must set the price cap at a level that ensures BC Ferries earns a return to remain financially viable and is able to make necessary capital investmentsThe price cap will be higher or lower depending on what the provincial government decides are appropriate:− service levels; and− service fees

Roles

Price Cap

Service Levels Service Fees

Set by Commissioner

Set by Province

Key Dates and Roles of Participants

Sept 30 2006 BC Ferries files a price cap submission with the BC Ferry CommissionerApril 1 2007 BC Ferry Commissioner publishes preliminary report to the BC Government and BC Ferries indicating the price cap assuming current service fees and service levelsBC Government determines changes to service fees and/or service levels, if any June 30 2007 BC Ferries provides report to the BC Ferry Commissioner indicating changes to either core service levels and service fees, if anySept 30 2007 BC Ferry Commissioner issues final price cap for Performance Term 2

BC Ferries’ Role

BC Ferries provide price cap submission to the BC Ferry Commissioner – September 30− Estimate assumes the cost of delivering the same core

service levels and service fees for the years 2008-2012

BC Ferries to hold FAC meetings to explain the process and the schedule

BC Ferries provides information to assist communities and FACs develop their positions for discussion with the provincial government and the commissioner

The FACs’ role

Decide what is desirable from your perspective

Discuss this with your community

Meet with the BC Ferry Commissioner to discuss process

Reach consensus if possible

Articulate your views to your MLA and the Provincial Government

Share your views with the BC Ferry Commissioner

Process

BC Ferries briefs FACs – fall 2006

BC Ferries meets with FACs to provide information to assist FACs and others understand the possible implications of any service changes the FACs may desire

FACs articulate their views to the government & to the BC Ferry Commissioner

Provincial Government Contacts

Mr. John Dyble, Deputy Minister of [email protected] 250 387-3280Ministry of Transportation970 Blanshard St, Victoria V8W 3E6Liz Kenny – Executive Coordinator

Ms. Kathie Miller, Assistant Deputy Minister of [email protected] 250 387-5062

Ms. Nancy Merston, Director, Marine Branch,Ministry of [email protected] 250 356-0297

mailto:[email protected]



Questions?????

Ferry Advisory Committee Terms of Reference

Draft terms of reference

Attempt to create a simple generic terms of referenceBC Ferries recognizes the unique nature of each areaTherefore expect feedback on how these may need to be modified to suit your situationPlease advise [email protected] by Nov 30 for desired modifications


Northern Vessel - Information

In August BCF announces that a contract has been awarded to construct a new vessel to replace the Queen of Prince Rupert. This ship is expected to enter service in the spring of 2009.

On September 18th BCF announces the purchase of the replacement vessel for the Queen of the North – MV Sonia

− Vessel is 2 years old and currently in Spain

− Cost for the MV Sonia $50,600,000

− Will be in service for the busy 2007 summer season


Vessel will undergo $18,000,000 in extensive modifications this winter to improve customer amenities and meet safety requirements to operate in Canadian waters.

Ship modification work to be undertaken includes:•Mechanical work on main engines and auxiliary systems•Hull painting•Change to Canadian registry•Modification to stern ramp to become compatible with BC Ferries’docks•New lifejackets, fire hoses and monitoring cameras•Car deck upgrades to accommodate higher loading capacity •Expansion and reconfiguration of galley and food service area•New seating•Expansion of washrooms•Relocation and expansion of giftshop


MV SONIA VESSEL SPECIFICATIONS:MV Sonia

Year Build 2004Gross Tonnage 9,925Length Overall 117 metresBreadth 20 metresDepth 7.2 metresMaximum Draft 4.7 metresEngine Output 16,000 kW at 750 rpm# of Passengers 600+# of Vehicles 101# of Cabins 70Speed 20.3 knotsDamage Stability Two compartment

Northern Vessel - Summary

Queen of Prince Rupert -refit 2007

Queen of Chilliwack -

MV Sonia – April 2007

New Build – 2009

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