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FedEx Ship Manager
User Guide
Version 2180

The information contained in this Quick Guide is confidential and proprietaryto FedEx. No part of this Quick Guide may be distributed or disclosed inany form to any third party without the written permission of FedEx.This Quick Guide is provided to you under and its use is subject to theterms and conditions of the FedEx PowerShip Placement Agreement. Anyconflict between the information contained in this Quick Guide and theapplicable FedEx Service Guide will be controlled by the FedEx ServiceGuide.
1998-2003. Federal Express Corporation. Unpublished.
Additional InformationTechnical Support In the U.S., dial 1 888 670-8981 and select option 1. In Canada, dial 1 877 853-4485 and select option 2.
Online Help For How To instructions, click any Help button or select Help Topics from
the Help menu. Then double-click on any topic from the Contents page. Be sure to check the FedEx Bulletin Board for messages from FedEx.
FedEx Web Site For the latest information about FedEx, click the fedex.com button at the top
of the FedEx shipping screen to visit the FedEx Web site. Then click on any link to explore the latest features and news from Federal
Express. For example, see how FedEx flew two giant pandas from Beijing tothe Memphis Zoo!

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FedEx Ship ManagerUser Guide
Table of ContentsWelcome 5Installation 7Ship Domestic Packages 15
Shipping to One Recipient 15Shipping to a Group of Recipients 17Sender Information 18Package Details 19Billing Details 23Shipping Options 24FedEx Domestic Special Services 26Shipping C.O.D. 28Printing a Return Label 30Sending a Multiple-Piece Shipment 31FedEx Domestic Services 36
Ship International Packages 37Shipping to One Recipient 37Shipping to a Group of Recipients 38Sender Information 39Package Details 40Billing Details 43Shipping Options 44FedEx International Special Services 45Shipping Documents 46Shipping Commodities 47Shippers Export Declaration (SED) 49Commercial Invoice 51Terms of Sale 52FedEx International Services 53

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More Shipping Power 54How to Modify Shipments 54How to Delete Shipments 55How to Repeat Shipments 56How to Reprint a Commercial Invoice 57
Shipping Profiles 58How to Customize Shipping Profiles 59How to Assign Sender Profiles 66How to Customize Shipping References 67
Databases 70Back Up Databases 70Restore Databases 71Import and Export Databases 72
Tracking 78How to Print a Proof of Delivery Letter 78How to Track by Number 79How to Track by Reference 80How to Track from Shipping History 81
Shipping Reports 82How to Print Shipping Reports 82How to Print the Ship Log 84How to Customize Shipping Reports 85
Close Shipments 91How to Close FedEx Express Shipments 91How to Close FedEx Ground Shipments 92

FedEx Ship Manager I 2180 I User Guide
Introduction
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Welcome!Welcome to FedEx Ship Manager, your online shipping solution from Federal Express.FedEx Ship Manager provides fast and easy shipping options, whether your shipments areprocessed in one central location, or directly from your desktop. FedEx Ship Manager givesyou the reliability and shipping power you expect from FedEx.Shipping FeaturesFast, accurate shipping at your fingertips Ship domestic and international packages to more than 210 countries worldwide Print convenient shipping labels or plain paper airbills Store addresses, preferences, and additional databases so theres no need to rekey Obtain a courtesy rate quote before you complete your shipment Automatically send a FedEx ShipAlert message when a shipment is on the way Automatically receive a delivery notice when the package arrives Print return shipping labels (U.S. only) Copy, modify, and delete shipments before you end the day Change the return address printed on your labels
Return Label(U.S. only)
Print areturn shipping
label for yourshipment
Return AddressChange the returnaddress printed on
your label
Repeat ShipmentsRepeat any packages
shipped today
Courtesy Rate QuoteReceive a rate quote before
shipping a package

Introduction
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Tracking OptionsUp-to-the-minute tracking information directly from FedEx Express Print or view a Signature Proof of Delivery letter from your tracking screen Track packages by tracking number, date, references, and sender id Track packages from your shipment history file Track packages by the door tag number on a delivery slip Find out the date and time the next delivery attempt will be made for a package that has
not yet been delivered
Customize Your System Select shipping preferences for individual shippers Customize reference field names and redesign your shipping screen Customize over 20 standard reports and create your own reports
Signature Proof of DeliveryPrint or view a FedEx Proof of Delivery Letter
Track HistoryTrack packages
shipped by sender,recipient, andshipment date
Track by NumberTrack by package
tracking number ordoor tag number

Installation
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Minimum Hardware and Software RequirementsFedEx Ship Manager runs on your own PC with the following requirements. If you meetthese requirements, complete the installation instructions on the next page and begin shippingright away! If your system is already installed, begin shipping on page 15.
Pentium II 266 MHz recommended (Pentium 133 MHz minimum) 128 MB RAM recommended (64 MB RAM minimum) 150 MB disk space Microsoft Windows 98, Microsoft Windows 2000, Microsoft Windows NT (4.0
or higher), Microsoft Windows Me, or Microsoft Windows XP LAN or DSL Internet access recommended (dial-up telephone line access minimum) 4X CD-ROM or higher 3 1/2 floppy drive Microsoft Internet Explorer v.5.0 or higher or Netscape 6.0 or higher Laser and/or inkjet printer for reports and labels Minimum screen resolution of 800 x 600 pixels
Before you install FedEx Ship Manager, you need
Printers for reports and labels installed on the local drive 9-digit FedEx account number FedEx Signature Release Number for FedEx Express shipments, if required for your
shipping needs (optional)Note: You can enter this number after installation.
Employer Identification Number (EIN/tax ID), if you send international shipments(optional)Note: You can enter this number after installation.
Protocol DCOM98 for Windows 98, if Microsoft Windows 98 is the operating systemon your PC (Go to microsoft.com and enter dcom98 as your search keyword. DownloadDCOM98, and then install it before installing FedEx Ship Manager.)
If you have a LANor ISP and use aproxy server, you
must have ports443 and 80 open
for securedcommunication
and webbrowsing.
A FedExSignature
Release Numberauthorizesdelivery of
packages withoutyour signature.
Go to any FedExstation to fill out
a form.

Installation
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Network Administrator Tips BASIC (BASE64 also known as NETSCAPE) and Microsoft NTLM are used for the
authentication schemes.
You must have port 443 open for outbound and secured communication to FedEx andport 80 open for web-browsing.
If your company requires a proxy server, enter the IP address and port number. Inaddition, enter the user name and password, if one has been assigned and is required.
Proxy Settings:Follow these steps to enter your proxy server and port number in Proxy Server:
1. Enter a colon at the beginning of the field.2. Enter the DNS name for the customers proxy server (customer.proxy.com).3. Enter a colon after the proxy server.4. Enter the port number.
Look at the following sample formats::customer.proxy.com:portnumber:xxx.xxx.xx.xxx:yyyyNote: Spaces are not allowed in Proxy Server.
To install FedEx Ship Manager, you must have administrator priviledges on the PC onwhich you are installing the software. FedEx Ship Manager periodically updates the FedExregistry.

Installation
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How to Install FedEx Ship ManagerFollow these steps to install FedEx Ship Manager on your PC:
1. Close all programs, and insert the FedEx Ship Manager CD-ROM into the CD-ROMdrive.
2. The FedEx Ship Manager Welcome screen displays. If it does not, double-click MyComputer on your desktop, and double-click the CD-ROM drive where the CD wasinserted.
3. Click Next.
4. Read the FedEx Ship Manager Software License Agreement. Click Yes to agree and tocontinue the installation. If you select No, the setup program closes, and the softwaredoes not install.
5. Click Next to install FedEx Ship Manager in the default destination folder, or clickBrowse to choose your own directory.
6. Click Next to add icons to the program folder FedEx Ship Manager. You can also type anew folder name, or select a folder from the list of existing folders.
The InstallShield Wizard installs the software on your PC.
7. FedEx Ship Manager requires the Java Runtime Engine. The setup program promptsyou to install it. If Java is already installed on your PC, click No and the setup programcloses.
Click Yes to install Java on your PC now, and follow the on-screen directions.
If MicrosoftWindows 98 is the
operating system onyour PC, go to
microsoft.com anddownload the
protocol DCOM98for Windows 98
before installingFedEx Ship
Manager.

Installation
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