fed ex (1)- group 10
DESCRIPTION
FED EXTRANSCRIPT
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Submitted By:Sougata Mukherjee
Ashish Kr VermaSagar Khurana
KarshIk Panigrahi
The World On Time
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FLOW OF THE PRESENTATION
IntroductionCompetitors
Service OfferingsBenefits
Distribution ChannelOutcome
Value AdditionRecommendations
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INTRODUCTION
• Founded in 1971 as Federal Express Corporation
• Headquarter in Memphis, Tennessee
• In 1995 FedEx launched its website
• FedEx has a net income of about $2 billion on revenues
of $42 billion(2014)
• Employee over 400,000
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COMPETITORS
• World market size $125 Billion• World leading players
– UPS– FedEx– DHL– A.P.Moeller– Nippon Express
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Indian PlayersDHLFedEx
Atlas logisticsUpsSafeexpressSal logistics
COMPETITORS
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MARKET SHARE
36%
43%
21%
Total Revenue (WORLD)
FedEx UPS
Others
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SERVICES• FedEx Express• FedEx Ground• FedEx SmartPost• FedEx Freight• FedEx Trade Networks• FedEx Supply Chain Services• FedEx Corporate Services• FedEx TechConnect• FedEx Office
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BENEFITS
• On-time express parcel delivery or your money back• Customer Service centers throughout the world• Easy to use shipment paperwork• Free packaging• Effective & fast customs clearance systems• Sophisticated real-time tracking information• Proof of delivery on every invoice
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WORKING PROCESS
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NEW DISTRIBUTION CHANNEL
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VALUE CREATION
Quality
Delivery
SpeedDependa
bility
Cost
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OUTCOMES
1. The Cubbyhole
2. Holtkamp Greenhouses
3. Insight Partners
Success stories
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The Cubbyhole
“We're tickled to death with FedEx,"
hand-crafted wooden toys company
Cubbyhole business model requires drop-shipping directly to the customer's home, which means a reliable shipping service is a priority.
was a loyal UPS customer
With the help of their FedEx account executive and attractive FedEx incentives like My FedEx Rewards and overall personalized support, The Cubbyhole became a FedEx customer.
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Holtkamp Greenhouses
"Due to the perishability of our products, we like for our products to be shipped quickly and efficiently. FedEx provides us with a fast move into most of our markets,"
ransit time advantages, reduced damage and overall reliability. They are currently taking advantage of FedEx ground shipping within the U.S. and are also using express shipping services, as well as preparing to implement the FedEx International Economy DirectDistributionSM Service program to begin importing plants from Brazil.
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1. Employees- ‘the system slaves’
2. No employee empowerment
3. Handling the customers in ordinary way
4. Local Delivery
Weaknesses
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RECOMMENDATIONS
• Should be more emphasis on Ground delivery or to be specific local customer delivery
• Should focus on Customer Compliant to improve service quality• Vector Strategy Group advises the company to invest in transforming the
FedEx Office division back into the well-respected company that Kinko’s was before its acquisition
• allow for easy online ordering and submission of material for copying/binding/etc.
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THANK YOU