©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Session ID: BTOT-TU-1700/4 Twitter hashtag #HPSWU

Copyright 2010, Boeing. All rights reserved.©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Speaker Name: Beth Pfost (Boeing) & Hans-Peter Schmollinger (HP)Date: 11/30/2010Session ID: BTOT-TU-1700/4

Faster root-cause analysis of performance bottlenecks using Performance Manager, Operations Agent and Infrastructure SPI

Boeing - Overview

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– World's largest aerospace company

– Leading manufacturer of commercial jetliners and defense, space and security systems

– Employs more than 159,000 people across the United States and in 70 countries

– Over 12,000 servers managed

– IT Supports the following business units:• Boeing Commercial Airplanes

• Boeing Defense, Space & Security

• Boeing Capital Corporation

• Shared Services Group

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Monitoring Tools used at Boeing

HP Operations Manager for Unix

HP Performance Insight

HP Performance Manager

Smart Plug-ins

Operations Agent

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Performance Goals• Ensure the server is reachable, responsive

and functioning correctly.Availability

• Determine if it can handle the peak loads.Balance capacity with demand

• Fix it efficiently and understand the cost of downtime.Minimize Mean Time to

Recovery (MTTR)

• Understand the business goals and the real impact of an issue.Align operations tasks

with business priorities

• Plan in advance to meet ever-increasing demands.Capacity Planning

Troubleshooting Scenario at Boeing

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• ‘ProcureIT’ is a web based application for inventory procurement

• Distributed web application with Application Server on one system and Database on another

• Transactions reported to be slower than normal• Trigger – Alarm/event or call logged by users• Is the issue in the Application Server or Database?• Or is something else causing the performance problem?

Scenario - ProcureIT

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Challenges & SolutionsProblems Solution

Detect server performance problems Alerting and diagnosis using OA

Consistency of reporting Consistent reporting on all platforms in OA

Add servers manually Import nodes from OM

Server access to view server info System Information Report in PM

Access raw data for analysis Guided drilldown options in PM,Export to multiple formats

Login to server and bring up Motif GUI- high overhead

Simple web interface, Centralized management.

Multiple tools and logins to respond to alerts and reporting

Integrate PM with OM to launch graphs from events

Analyze Real-time and historical data together

Diagnostic View of PM 9.0

SolutionPerformance Manager 9.0 and Operations Agent 11.0

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Troubleshooting using PM 9.0 and OA 11.0– Diagnostic View of PM

• Highly interactive console for easy analysis

• Single console to monitor multiple systems/resources simultaneously

• Ability to switch from Real-time to Historical data and vice-versa

• Easy options to move back and forth in time for pattern recognition

• Guided drill down for effective analysis

• Filter/highlight options for better visualization

• Save state of the UI for future use

– OA 11.0 • Consolidation of classic Operations agent, Performance Agent, and GlancePlus

• New Real-time datasource

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Single console to compare multiple

graphs

Drag & Drop Metrics

Real-time graph

Historical Graph

Reference Symptom

Metric

Navigation Options

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Demo

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