fast, faster, fastest! - parts express...fast, faster, fastest! read the article on page 3 02 more...
TRANSCRIPT
Fast, faster, fastest!Read the article on page 3
02 More information, faster Rick Goudberg brings you up to date
Three questions for… Edgard Fortan
03 Same Day Express Justasflexibleasourtransportservice
News NewTrack&Traceislive
04 Customer report Avisitto
DieselTechnicBeneluxB.V..
Parts Express wishes you a Merry Christmas and a very good 2020!
Published by Parts Express - nr 3 - 2019
Parts Express performance through 3nd quarter 2019 The facts
The Daytime Distribution and Night-time Distribution percentages are based on the total number of packages sent and the number of missortings and irregularities. The Same Day Express percentage is based on the number of shipments delivered before 3.00 pm.
99,22% Correct deliveries, Daytime Distribution 98,10% Scan performance of Daytime Distribution
99,20% Correct deliveries, Night-time Distribution 98,70% Scan performance of Night-time Distribution
99,10% Correct deliveries, Same Day Express 90,05% Delivery performance before 2.00 pm
3
Keeping pace
PartsExpresstracksdevelopmentsinthetransport sector as wellasgeneraltrendsthataffecttheindustry.WhatstandsouttoRickGoudberg,andwhy?
More information, fasterForconsumers,it’sbecomingincreasinglynormaltoreceivemoreandfaster informationregardingtheirshipments. AndwhilethisexpectationissomewhatlesspronouncedbyB2B,thatischangingquicklyaswell.We’reusingICTfrom PartsExpresstomeetsuchfuture challenges.From2020,forinstance, all400driverswillhavenewhand-helddevicesfeaturingsoftwarethatoffers manyadditionaloptions.Whenmaking adeliveryatnight,forinstance,thedrivercandocumenttheconditionoftheshipmentasevidenceforthesender–simplybytakingaphotograph.Orthedrivercan providethecustomerwithanadditionalservicebyscanningthepackagingoftheirproductsonhandattherecipient’spremises
Edgard Fortan, Night-timeplanningemployeeinMachelen
Rick GoudbergICTManagerBenelux
Intern News
2
The new Track & Trace is live. This feature makes it possible to see where the driver (and the shipment) are in real time. Many customers have already discovered the benefits of our new Track & Trace. And we are hearing
Onward to 100% Track & Trace usage
It has been one of our trusted services for years: Same Day Express. We’ve been seeing an increase in demand recently. Which is no surprise, as the B2B market is echoing the trend toward overall acceleration of service in the consumer market. For customers who want to respond to that trend, Same Day Express is an attractive option.
WithSameDayExpress,weensurethatship-mentsthatarriveatourfacilityinVianennolaterthan11:45amreachtherecipientby3:30pmthatsameafternoon.Inmostcases,wepickuptheshipment.Asaresult,thecut-offtimeforplacingordersdependsonthelocation.
Fast, faster, fastest – Same Day Express
about their positive experiences. For us, this is reason enough to once more invite everyone to make use of the new Track & Trace service. Onward to 100%
questions for… EdgardFortan,Night-timeplanningemployeeinMachelen
What does your job involve?‘Imakesurethateverythingrunssmoothlyduringthenightshift.Thatincludesthebookings,whetherthetrucksarriveontime,ifadditionalstockneedstobeordered,dealingwithdrivers:theentireorganisation.I’malwaysthefirstonetherefortheeveningshift,whichstartsat8pm.Officially,myworkstartsat5pm,butI’malwaysearly.Thatway,there’splentyoftimetobriefoneanotherandIalwaysknowexactlywhatneedstohappenthatnight.’
What motivates you?‘Igrewuparoundtransportandhavebeenworkingintheindustryforover35years.It’swhereI’vefoundmyniche.AndIliketowork–maybeI’mabitold-schoolinthatway. Ienjoydoingthingstothebestofmyabilityandfindingwaystoconstantlyimprove.And ifweperformwell,thecompanyperformswell,too!’
What’s special about Parts Express?‘PartsExpresshasalwaysgivenmethespacetodomyjobinmyownway.Formypart,InowtrytodothesamefortheyoungpeopleImanage.Intheory,Icanretireineighteenmonths’time.Butifthey’llletme,I’dratherjustkeepworking!’
3 Low price thanks to a smart networkThekeytothesuccessofSameDayExpressisoursmartnetwork.Becausewehaveasufficientnumberofcustomers,wecanarrangeforvehiclestodrivefixedrouteseverydaywith90%oftheirstopsbeingstructural.Inthisway,customerssharetheexpenseandweareabletoprovidefastdeliveryatsignificantlylowercoststhanacourier.
Printing workshops and installation companiesWedevelopedandintroducedSameDayExpresstothemarketsome15yearsago.Itwasdesignedasasupplementtothedaytimeandnight-timedistribution,forcaseswhenacardealernoticestheyneedaparticularpartat
10inthemorning.Today,SameDayExpresshasbecomeanindependentserviceinitsownrightandisusedbycompaniesincludingprintingworkshops,technicalwholesalersandtodelivervehicleregistrationplates.
Trusted contact personForcustomerswhoarelookingtoofferevenmoreservice,itmaybeattractivetoexpandtheircontractbyaddingSameDayExpress.It’sgoodtoknowthiscanbedoneviathefamiliarplatformBASOnline–includingTrack&Trace,andwiththeirtrustedcontactpersonatPartsExpress.Customersshouldbeaware,however,thatthisservicedoesentailadditionallimitationsonthetypeofshipmentweareabletotransport.Ifyou’reinterested,pleasedon’thesitatetocontactus.
ColofonPartsExpressPartnersisintendedforcustomersandassociatesofPartsExpress. [email protected] +31(0)644124446.Editorial staff:FritsvanDuuren,AlexKoopman,MichaelMuller,MartijnPetersen,RicardoWesterhout&JCMContext(Utrecht);Design:JoanWam-steeker(Utrecht);Printing:GTVDonMail;Photography: NFPPhotography(Utrecht).
Alwaysontimewww.linkedin.com/company/parts-express-bv
www.twitter.com/PartsExpressBV
www.facebook.com/partsexpressbv
www.partsexpress.euwww.partsexpress.eu
Diesel Technic Benelux B.V. supplies parts and accessories for trucks, buses, trailers and more. They sell directly to wholesalers, who then deliver to garages and large workshops. The options are vast: 41,000 products, 19,000 of which are permanently in stock in Nieuwkuijk. Parts Express recently began providing Same Day Express delivery to Diesel Technic.
OnnoHannessenistheGeneralManagerofDieselTechnicBeneluxB.V.,whichisownedbyaGermancompany.‘Thehighqualityofourproductsisahygienefactorforus.Inaddition,wewanttodistinguishourselvesthroughourlevelofserviceandlogisticalservices.Wewanttoalwayshavetheproductscustomersaskforinstock–andbeabletodispatchthemquickly.Atruckorcoachshouldneverbeallowedtostandidlelongerthannecessary,sincethatmeansyou’relosingmoneystraightaway.That’swhywealsooffertheoptionofdeliveringdirectlytothewholesaler’sendcustomer.’
Back to work the same daySince1October,fastdeliveryhasbecomeevenbetter.DieselTechnichasselectedSameDayExpressfromPartsExpress.Customerswhoplaceanorderwiththecompanybefore10:15amwillreceivetheirshipmentnolaterthan3:30pmthatverysameday,andmanytimesevenearlier.OnnoHannessensays,‘Thisenablesustopleasantlysurpriseourcustomers.If–whilemakingarepairinthemorning–amechanicnoticeshe’smissingapart,he’llbeabletogetbacktoworkthatsameafternoon.Thisservice
Onno HannessenGeneralManager
AVISITTO
Diesel Technic Benelux B.V.“ This service enables us to pleasantly surprise our customers”
Customer report
didn’texistyetwithinoursector.PartsExpressistheveryfirsttoofferit.Andeventhoughthevolumeisn’tterriblylargeyet,weareextremelysatisfied.’
Inventory dispatches to BelgiumThepartnershipbetweenDieselTechnicandPartsExpressisnotnew.‘PartsExpresshasbeentransportingourinventorydispatchesfromNieuwkuijkforquitesometime,’saysOnnoHannessen.‘Thisalsoincludeslargershipmentssuchaspallets.FiftypercentofoursalesmarketisinBelgium,andPartsExpressdeliversforusthereaswell.We’reentirelysatisfiedwiththatservice,too.Unfortunately,SameDayExpressisn’tyetavailableinBelgium.Wecontinuouslystrivetoimprovetheserviceweprovideourcustomers,andSameDayExpressispartofthoseefforts.’
Parts Express is a good fit for usDieselTechnicisasubsidiaryofaGermanparentcompany.IsthatevidentintheiroperationsintheNetherlands?OnnoHannessenthinksitis.‘Germanyhasanundeniablereputationforhighqualityandthoroughattentiontodetail,bothofwhichareevidentwhenyouwalkaroundourwarehouse.Andinthequalityofourproductsaswell.Wewanttoseethosesamequalitiesreflectedinourservice,andthereforeinourpartners.PartsExpressfitsinwellwiththosevalues.’
Daytime DistributionQuick and guaranteeddelivery
WarehousingYour stock organised under one roof
Night-time DistributionOrdertoday,arrivaltonight
Tyre HotelYourtyresingoodhands
SamedayOrderbefore12.00pm=deliverybefore03.30pm
InternationalCross-borderservice