faq for the vendors

7/30/2019 Faq for the Vendors

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N e x t e n d e r s ( I ) P v t . L t d . Page 1

FAQFORTHEVENDORS

CONTENTSAQ FOR THE VENDORS .................................................................................................................................................................................................. 1

1.1 SYSTEM/ MACHINE SETUP RELATED MESSAGES ........................................................................................................................................... 2

1.2 LOGIN ISSUES FACED BY THE ENROLLED USERS ............................................................................................................................................ 3

1.3 ISSUES FACED WHILE PROCESSING THE TENDERS ONLINE ........................................................................................................................... 5


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1.1 SYSTEM/MACHINESETUPRELATEDMESSAGESNo. PROBLEM SOLUTION SCREENSHOT

Main Portal for

Department ofAtomic Energy

http://etenders.d

ae.gov.in

AUTOMATION

SERVER CAN`T

CREATE OBJECT

This message will

appear when a

user tries to login

into the website if

the machine is

not Configured

with

recommended

Configuration.

a) Perform the Machine

setup on your system

referring the HELP

MANUAL FOR MACHINESETUP.

The help manual is

available under e-learning

tool kit section on DAE

parent portal

http://etenders.dae.gov.in


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ERROR IN

HASHING, Please

check whether

client side

cryptosystem is

installed or not

The above

message appearsif the Encryption

Utility is not

installed in the

system.

Install the Encryption

utility according to the

operating system available

under Downloads

section of the main portal.

The help manual is

available under e-learningtool kit section on DAE

parent portal


1.2 LOGINISSUESFACEDBYTHEENROLLEDUSERSInvalid Login a) Password inserted for

login is not correct. Please

provide the correct

Password or send the

request mail for password

reset to concerned

department. The Email

and contact details of the

various Divisions/

department of DAE are

provided under Contact

Us section of the main

portal.


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User: ----------

has Already

Logged in.

This message will

appear if the user

has forgotten to

logout from the

previous session.

a) Click on the Force

out Link. (available on

the left hand side )

b) Insert your Login ID

And Password and click

on Logout Button.

c) Then Click on exit.

You will get a message

Successfully logged

out then restart the

browser and proceed.

User validation

faileda) The User id Inserted

by the user is not

Correct.

Kindly check & use the

correct user ID.


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1.3 ISSUESFACEDWHILEPROCESSING THETENDERSONLINEERROR FOUND. a) This message appears

because of improperinstallation of DSC.

Connect your token

properly then install the

DSC drivers and check the

expiration date of your

DSC.

Note - Please also check

with your systems date

and Time.

System Error.

Please contact

support team

a) To resolve this error

kindly click on refresh

button.

b) In case its not resolved

by clicking on refreshbutton, then kindly send us

the screenshot of this

particular screen to the

below mentioned email id.

[email protected]

om


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No Valid Action a) To resolve this error

kindly click on refresh

button.

b) In case its not resolved

by clicking on refresh

button, then kindly send us

the screenshot of thisparticular screen to the

below mentioned email id.

[email protected]

om

Error in case

statement

To resolve this issue kindly

logout. Restart the

browser and then proceed.

Error loading

DLL. This error

message appears

when the E-

token utility is

not installed in

the system.

Install theE-Token utility

and enable all the

ActiveX controls and

Plugins. And also add the

Website to the trusted

Site zone referring the

HELP MANUAL FOR

MACHINE SETUP.

The help manual is

available under e-learning

tool kit section on DAE

parent portal



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How to take the

screenshot

Open the page on which

the error message is

present, press the PRINT

SCREEN button present on

your keyboard. Then openany MS-Word or Paint

utility and select paste

from edit menu or directly

press ctrl+v to paste the

screenshot.

For any further assistance, reach us @

EMAIL : [email protected]

Contact: 0771- 4079 400 EXTN: 409,410

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