family owned. customerdriven. corporate …...adorning the dealership walls with our hard won...
TRANSCRIPT
FAMILY OWNED. CUSTOMER DRIVEN.
Corporate Profile
CONTENTS
CORPORATE PROFILE 1
INTRODUCTION
CORPORATE TEAM
DEALERSHIP LOCATIONS
EXPERIENCE AND EXPERTISE
DEALERSHIP AWARDS FACILITIES
RESOURCES FUTURE INSIGHT
FACILITIES & FUTURE
STRENGTH AND DIVERSITY
02
03
04
06
08
09
12
13
ABOUT THE TONY WHITE GROUP
The Tony White Group is a progressive organisation that continuously strives for industry best
practice. We embrace the latest technologies, quickly adapt to industry changes all whilst maintaining
our focus on customer satisfaction and overall growth within the group.
For the past 30+ years we’ve consistently expanded our dealerships and encouraged achievement
through outstanding support and hands on assistance.
At Tony White Group we pride ourselves on
our ability to offer you, our customer the
benefits of dealing with a large group whilst
providing the flexibility and personalised
experience that only a privately owned
business can offer.
The Tony White group began in Melbourne with Tony
serving as a Dealer Principal. Since then our growth has
increased exponentially with us now having dealerships
situated up and down the east coast of Australia from
Hobart in Tasmania all the way through to Cairns making
us one of Australia’s largest privately owned automotive
dealership groups.
The advantage of a privately owned company is that
there is never any delay waiting for a board of
directors to deliberate on a decision. When a decision
is required, there is immediate, decisive action from
the owners and management team ensuring improved
efficiency and productivity for our busy dealerships.
In addition, as a privately-owned group, the culture and
values of our business attracts the very best industry
candidates when we are filling positions and make the
Tony White Group dealerships a desirable place to work.
CORPORATE PROFILE 2
TONY WHITE GROUP CORPORATE TEAM
Tony White is a successful entrepreneur
who has established and operates multiple
dealerships throughout Australia.
Tony holds a degree from Monash University in Economics and
Accounting and has grown his organisation from a single
Melbourne dealership to 50+ dealerships spanning as far south
as Hobart in Tasmania to Cairns in Far North Queensland.
Tony enjoys his downtime with his wife and three children.
Tony is supported by a corporate team of experienced, like-
minded professionals, which provide a platform for the Tony
White Group to grow and prosper;
Sam Pagano – Group Financial Controller/Company Secretary
Julia White – Group Financial Accountant
Melanie Keith – Corporate Support Officer
John Muchow – Group Manager - Fixed Operations
John Sayers – Group Manager - Finance & Aftermarket
Christo Filmalter – Group Accountant/Internal Auditor
Sandeep Jayakumar – Group Dealership Internal Auditor
Ben Doran – Group Accountant
Doug Hoey – Group Manager – IT
Sean Drury – Senior Systems Administrator – IT
Brian Cao – Senior Systems Administrator – IT
Subi Chowdhury – Systems Administrator - IT
Heath Worrall – Group Manager - Digital Marketing
Bob Scholz – Group Manager - Human Resources & WHS
CORPORATE PROFILE 3
4
ABOUT THE TONY WHITE GROUP
4
Our 50+ dealerships represent 40+ brands from luxury to affordable, passenger vehicles, commercials, trucks & motorbikes, we do it all.
DEALERSHIP ADDRESS FRANCHISES
Trinity Auto Group - City Cnr. Florence & McLeod Streets, Cairns, QLDFord, Honda, Kia, Land Rover, Jaguar, Mercedes Benz,
Renault, Suzuki, Kia
Trinity Auto Group - Earlville 455 Mulgrave Road, Cairns, QLD Subaru, Mahindra, Isuzu UTE, Hyundai, MG
Trinity Auto Parts & Service Centre - Earlville 84 Ishmael Road, Cairns, QLD General Fleet
Reef City Motors 30 Blain Drive, Gladstone, QLDChrysler-Jeep, Dodge, Ford, FPV, Honda, Isuzu Ute, Kia,
Subaru, Suzuki
Byrne Ford - Sales 496-512 Gympie Road, Kedron, QLD Ford, Haval & Great Wall
Byrne Ford Service & Parts Supercentre 501 Bilsen Road, Geebung, QLD Ford, General Fleet & Truck
Byrne Ford - Service 18 Glentanna Street, Kedron, QLD Ford
Bellbowrie Motors Cnr. Pacific Highway & Halls Road, Coffs Harbour, NSWAbarth, Audi, Chrysler-Jeep, Dodge, Fiat, Jaguar, Land Rover,
Nissan, Skoda, Suzuki
Illawarra Toyota - Albion Park Cnr. Princes Highway & Miall Way, Albion Park Rail, NSW Toyota Trucks - Hino, Fuso
Illawarra Toyota - Wollongong Flinders Street, North Wollongong, NSW Toyota
Wilsons Holden 4 Miall Way, Albion Park Rail, NSW Holden
Albion Park Mitsubishi 4 Miall Way, Albion Park Rail, NSW Mitsubishi
Blacklocks - Lavington Cnr. Wagga & Kaiters Roads, Lavington, NSW BMW, Isuzu Ute, Jaguar, Land Rover
Blacklocks - Wodonga 190 Melbourne Road, Wodonga, VIC Ford
Blacklocks Motorrad Cnr. Hume Highway & Kaitlers Road, Lavington NSW BMW Motorbikes
Blacklocks Trucks 190 Melbourne Road, Wodonga, VIC Isuzu, Iveco, International
South Morang Motors 460 McDonalds Road, South Morang, VIC Holden, Mitsubishi
Northern Motor Group 429-439 Grimshaw Street, Bundoora, VICAbarth, Alfa Romeo, Chrysler-Jeep, Dodge, Fiat, Fiat
Commercial, Kia, Nissan, MG, RAM
CORPORATE PROFILE
CORPORATE PROFILE 5
DEALERSHIP ADDRESS FRANCHISES
Northern Motor Group - Concord 1 The Concord, Bundoora, VIC Isuzu Ute
Watson Holden 413 Grimshaw Street, Bundoora, VIC Holden, HSV, Renault
Brighton Holden/Mitsubishi 67 Nepean Highway, Elsternwick, VIC Holden, Mitsubishi
Mornington Holden 976 Nepean Highway, Mornington, VIC Holden
Peninsula Honda 907 Nepean Highway, Mornington, VIC Honda
Westernport Holden 2041 Frankston-Flinders Road, Hastings, VIC Holden
Traralgon Auto Group 1 Princes Highway, Traralgon, VIC Hyundai, Nissan, Toyota
Valley Motor Group Cnr. Princes Highway & Coonoc Road, Traralgon, VIC BMW, BMW Motorrad, Ford, Honda, Kia
Hobart Motor Group 1a Brisbane Street, Hobart, TAS Kia, Mazda, Mitsubishi, Nissan, Renault
Local Motor Group - Invermay 89-95 Invermay Road, Invermay, TAS Mazda, Jeep, BMW, Mitsubishi, Honda
Local Motor Group - Kings Meadows 80 Hobart Road, Launceston TAS Audi, Toyota
Devonport Mazda 81 Best Street, Devonport, TAS Mazda
Burnie Mazda 147 Bass Highway, Burnie, TAS Mazda
Kloster Motor Group 185-189 Adelaide Street, Raymond Terrace, NSW Kloster Ford
Kloster Motor Group 190-198 New Eng Hwy & 3-5 Fourth Av, Rutherford, NSW Highway Ford /Hyundai
Kloster Motor Group 14-22 Tudor Street, Hamilton, NSW Kloster Hyundai
Kloster Motor Group 24-26 Tudor Street, Hamilton, NSW Kloster Honda
Kloster Motor Group Cnr Tudor Street & Gordon Av, Hamilton, NSW Kloster Ford
Kloster Motor Group 49-57 Tudor Street, Hamilton, NSW Kloster Volkswagen & Mitsubishi
Kloster Motor Group 33-35a Tudor Street, Hamilton, NSW Kloster Nissan
Kloster Motor Group 12 Albert Street, Wickham, NSW Kloster Parts & PD
Kloster Motor Group 31 Gordon Avenue, Hamilton, NSW Kloster Volkswagen
Kloster Motor Group 367 Main Road, Cardiff, NSW Cardiff Nissan
Kloster Motor Group 37-43 Tudor Street, Hamilton, NSW Kloster Suzuki
Kloster Motor Group 2 Sturt Road, Cardiff, NSW Cardiff Hyundai, Honda & Volkswagen
Kloster Motor Group 369 Main Road, Cardiff, NSW Cardiff Ford
Kloster Motor Group 934 Hunter Street, Newcastle West, NSW Kloster BMW & Mini
Our 50+ dealerships represent 40+ brands from luxury to affordable, passenger vehicles, commercials, trucks & motorbikes, we do it all.
UNMATCHED SALES EXPERIENCE AND EXPERTISE
How does ‘Dealer of the Year’ sound to you?
At Tony White Group the vast majority of our
dealerships have won this prestigious award.
Whether it is ‘Dealer of the Year’,
‘Grand Masters’, ‘Chairman’s Award’ or
something else entirely, we have
assisted our dealerships in this
achievement. With the Tony White
Group, anything is possible.
Not only are many of our dealerships fortunate enough to have won
many coveted industry awards, but they are also recognised as some
of the most established dealerships in the country. Our Dealer
Principals boast hundreds of years combined experience and
continually increase sales year on year. As our Dealer Principals well
know, these achievements are hard earned and require the support of
not only the dealership personnel, but also enduring support from the
corporate team.
Customer focus and ultimately customer satisfaction is core to our
culture. Our dealerships are encouraged to place the needs of our
customers at the forefront of everything we do. This customer focused
culture increases customer satisfaction and thereby increases
customer loyalty and retention. Through our support in Sales,
Accounting. Finance, IT, Parts and Service our dealerships are able to
exceed both customer and manufacturer expectations all whilst
adorning the dealership walls with our hard won industry accolades.
CORPORATE PROFILE 6
TONY WHITE GROUP, DEALERSHIP AWARDS
CORPORATE PROFILE 7
DEALERSHIP LOCATION AWARDS
Blacklocks Group Lavington (VIC) Isuzu Ute Australia: Top 20 Dealer Of The Year (12Th Place) - 2016
Isuzu Ute Australia: Top 10 Dealer Of The Year (4Th Place) - 2015
Isuzu Ute Australia: 500 Club - 2014
Isuzu Ute Australia: Top 10 Dealer Of The Year (7Th Place) - 2014
Isuzu Ute Australia: Top 10 Dealer Of The Year (10Th Place) - 2013
Brighton Holden Brighton (VIC) Holden Australia: Grand Master Dealer (Metro) - 2012-2017
Holden Australia: Number One Metro (Vic) Used Car Sales
Manager & Holden Guild - Damien Bloore
Brighton Mitsubishi Brighton (VIC) Mitsubishi Australia - Diamond Fleet Award 2018
Mitsubishi Diamond Service Award - 2018.
Mitsubishi Australia - Customer Experience Award 2018.
Millenial Dealer 2018
Millenial Dealer 2017
Mitsubishi Australia: Number One Metro (Vic) Retail Sales Volume Dealership - 2016/2017
Mitsubishi Australia: Diamond Metro (Vic) Service Department & Service Manager - Jeff Bilston -2016/2017
Mitsubishi Australia: Two Sales Team Members In Highest Six For Sales Volume Nationally - Ken & Darren
Byrne Ford Kedron (QLD) Ford Australia: Sales Club Award - 2013, 2014, 2015, 2016
Ford Australia: Service Master Dealer - 2015 & 2016
Illawarra Toyota Illawarra & Wollongong Toyota Australia: National Toyota Dealer Top Twenty Club Award - 2016
Toyota Australia: Bronze Award For Exceeding Toyota Parts Sales Target - 2016
Toyota Australia: National Gold Fleet Award For Number One Toyota Fleet Dealer Of The Year - 2016
Toyota Australia: Bronze Award For Sales Excellence For Exceeding Toyota Sales Target And Customer Service Rating -2016
Toyota Australia: Hino Regional Dealer Gold Award For Sales Excellence - 2016
Toyota Australia: Hino Award For Number One In Medium Duty Truck Sales - 2016
Toyota Australia: Hino Award For Number One In Regional Dealer Prime Market Area - 2016
Toyota Australia: Hino Award For Regional Service Dealer - 2016
TONY WHITE GROUP, DEALERSHIP AWARDS
CORPORATE PROFILE 8
DEALERSHIP LOCATION AWARDS
Northern Motor Group Bundoora (VIC) Fca Australia: National Dealer Of The Year - 2016
Fca Australia: Southern Region Dealer Of The Year - 2016
Fca Australia: Service Dealer Of The Year - 2016
Nissan Australia: Director’s Guild - Gary Gatehouse (Fleet Manager) - 2016
Nissan Australia: Master Technician - Daniel Dumitrascu
Kia Australia: Master Technician - Daniel Dumitrascu
Kia Australia: Master Technician - Leith Wearne
Kia Australia: Master Technician - Gurwinder Singh
Kia Australia: Master Technician - Satvir Singh
Kia Australia: Master Technician - John Turner
Mornington Holden Mornington (VIC) Holden Australia: Premier Award - Number One Metropolitan Service Manager - Tony Mortensen - 2016
Holden Australia: Premier Award - Number One Metropolitan Service Manager For Customer Service - Tony Mortensen - 2016
Holden Australia: Premier Award - Number One Metropolitan Service Advisor - Peter Pace - 2016
Holden Australia: Premier Award - Number One Metropolitan Service Advisor - Michael Gardiner - 2016
Holden Australia: Premier Award - Number One Metropolitan Service Advisor - Leigh Wilson - 2016
Holden Australia: Premier Award - Number One Metropolitan Accountant - Shane Horan - 2016 Holden
Australia: Guild Award - Tony Mortensen (Service Manager) - 2016
Holden Australia: Guild Award - Neil Grant (Parts Manager) - 2016
Holden Australia: Guild Award - Shane Horan (Accountant) - 2016
Holden Australia: Guild Award - Tony O’halloran (Used Vehicle Manager) - 2016
Holden Australia: Guild Award - Ross Materson (Stock Controller) - 2016
INCOMPARABLE SERVICE EXPERIENCE AND EXPERTISE
Our highly experienced service professionalscombined with
our state of the art facilities guarantees an unsurpassed
experience for ourcustomers.
At Tony White Group not only do we encourage sales
growth and exceptional results but we also encourage all
of our employees to seek professional growth as well.
CORPORATE PROFILE 9
Through our support each of our dealerships
now boast a minimum of one Master Technician
and most have multiple.
This supports a collaborative environment
where our Master Technicians are able to
pass on their knowledge and experience and
encourage their team members to continually
improve their skills and experience.
STATE OF THE ART SERVICE CENTRES
Our impressive technicians are just onepart of
an incomparable serviceexperience.
In addition to highly experienced technicians,
our Service Centres are fitted out with the
most up to date and advanced technologies.
We boast specialist diagnostic equipment that provides
an accurate analysis of your vehicle’s performance.
We work to ensure every vehicle we work on has been
diagnosed accurately, the first time. This increases
customer satisfaction and means we’ll consistently deliver
on our promise of an ‘incomparable service experience’.
CORPORATE PROFILE 10
UNRIVALLED DEALERSHIP FACILITIES
A great first impression is paramount and our ultra-modern
facilities provide that and so muchmore.
We strive to ensure every one of our
dealerships boasts modern, state-of-the-art
amenities in all areas of the dealership.
Whether it be Sales, Parts, Service or our
Showrooms our dealerships provide customers with a
comfortable and impressive environment to enhance
their overall experience whilst also providing our
employees with a workplace they are proud to be a
part of.
From the coffee beans in reception through to the
handshake at the collection of their vehicle, our
customers experience nothing but the best of us and
our facilities. In addition to this first class customer
experience, our facilities meet or exceed the
industry’s quality and safety standards.
CORPORATE PROFILE 11
A GLANCE INTO THE FUTURE
All of our facilities are built for the future. In the Motor Vehicle industry, it’s
imperative to ensure your dealership is up to date at all times.
A brand new vehicle simply does not make
a strong impact on a customer in a rundown
or out-of-date facility.
This is why at Tony White Group, we make it our
mission to ensure all of our dealerships are frequently
being updated to feature modern designs and state-of-
the-art technologies. We are continually analysing
each dealership’s future requirements to ensure we
maintain our superior dealership facilities and overall
customer proposition.
The only way to continue to make an impact in a
dealership’s results is to maintain a deep
understanding of the industry trends, market
requirements, employee and customer expectations
and satisfaction, ensuring we remain relevant in a
constantly changing industry.
CORPORATE PROFILE 12
OUTSTANDING GROUP STRENGTH
$20
DEDICATED
MONTHLYSALES*
40 PEOPLE
MILLIONSALESPER MONTH
USEDCARSALES
NEWCARSALES
45%55%
Through our Brokerage and Financial Services Arm, ‘NationalFinance
Solutions’ we are able to further support dealership operations.
National Finance Solutions supports our highly
professional and dedicated finance and insurance
dealership personnel to ensure they meet all
finance requirements.
National Finance Solutions is a leading financial provider that
assist many of our clients with the purchase of Cars, Boats,
Watercrafts, Caravans and Camper Trailers via our numerous
respected financiers. This allows business to operate
smoothly with no added stress for Dealer Principals.
Through our major finance/insurance/warranty suppliers, a
team of dedicated staff and strong relationships throughout
Australia we cover over 16,000 vehicles with Harrier
Warranties and fund over $10 million in Insurance premiums.
Between National Finance Solutions & our dealership
finance/insurance personnel, we are providing incredible
value to the success of our dealerships.
Sales to date: National Finance Solutions, Brokerage and Financial Services Arm.
+
+
CORPORATE PROFILE 13
EXCEPTIONAL GROUP DIVERSITY
Our diversified property portfoliobrings the
Tony White Group fullcircle.
At the Tony White Group, everything we
do is focused on supporting the success
and continued growth of our dealerships.
For this reason, we have developed an incredibly
diversified property portfolio that provides
additional support to dealership operations.
All of our properties have been acquired in key
locations across Australia to provide strong
capital growth and increasing returns while
providing location security, stability, credibility
and a stronger business structure to each of our
dealerships.
$280MILLIONMARKET VALUE*
PORTFOLIO
PROPERTY PORTFOLIO
PORTFOLIO8% RETURN
35 PROPERTIES
Market value approximate.
CORPORATE PROFILE 14
FAMILY OWNED. CUSTOMERDRIVEN.
Tony White Group is now and always will be a results oriented and customer centric dealer group. We strive to exceed our customers’ expectations from Sales to Service, introduction to delivery;the customer experience is our top priority.
We are a progressive organisation that continuously strives for better
practice and great results. We are able to successfully achieve this due
to our professional team, and focus on the future.
We are prepared to harness any emerging automotive business
opportunities and ready to share a successful future with you.
p. 07 3154 3514
a. 18 Glentanna St, Kedron QLD 4031
PO Box 63, Chermside South QLD 4032
SEPTEMBER 2019EDITION
tonywhitegroup.com.au