fairpoint wholesale user forum agenda & opening remarks john berard, director, wholesale...

FairPoint Wholesale User ForumAgenda & Opening Remarks

John Berard, Director, Wholesale Customer

Relations

Portland, Maine February 27, 2008

February 27, 2008 FairPoint Wholesale User Forum - Proprietary and Confidential

Agenda – Opening Remarks

Webex/Conf Bridge Etiquette Mute Phones when not speaking *6 (*6 again

to un-mute) Never put your phone on hold to take another

call (avoids music on hold) State your name and company when speaking Ask Questions at the end of the slide not in the

middle. Two options (raise hand on Webex or un-mute

and ask your question)


Agenda - Morning

8:00 AM to 9:00 AM Registration (Continental Breakfast)

9:00 AM to 9:20 AM Introductions – Agenda for the Day - John Berard

9:20 AM to 9:40 AM Close and Cutover Schedule Update - Jeff Allen

9:40 AM to 10:15 AM Preparing for Close – Rich Murtha

10:15 AM to 10:45 AM Billing and Collections Update – Patrick Block and Tim Ricket

10:45 AM to 11:00AM Morning Break

11:00 AM to 12:00 Noon Preparing for Cutover – John Berard and Rich Murtha


Agenda – Afternoon

12 Noon to 1:15 PM Lunch

1:15 PM to 2:00 PM Preparing for Cutover (continued)

2:00 PM to 3:15 PM Question and Answer Log Review

3:15 PM to 3:30 PM Closing

Please join us for a networking reception following the forum.

FairPoint Wholesale User ForumClose and Cut-Over Update

Jeff Allen,

AVP Wholesale Services

Portland, Maine


Close and Cut-Over Update –Transaction Timelines

Regulatory

Approval phase

Transition

Services phase

Verizon Systems FairPoint Operates

Tentative Close DateMarch 31, 2008

Planned Cut DateEnd of July 2008

FairPoint Wholesale User ForumPreparing for Close - Checklist of items to ensure your company is ready

Rich Murtha,

Director, Customer Service Wholesale


February 27, 2008FairPoint Wholesale User Forum - Proprietary and Confidential

8

Preparing for Close – Wholesale Customers Access to Collocation Sites

Card Keys and ID Cards

Have you submitted all the required forms for access to your collocation sites?

Forms are still available on our web site. Updated electronic forms will also be available shortly.

ID cards are being printed at this time and will be delivered a week prior to the March 31st Close Date.

The first ID cards will not expire until December of 2009.

These same forms will be used for employee adds throughout the year.


Preparing for Close – Letters of Authorization

Letters of Authorization are required for Wholesale Customer’s to permit access to parent/partner/other Wholesale Customers to their collocation sites.

Letters of Authorization should be submitted on each company’s letterhead.

For cross access (i.e., access between Wholesale Customers where both or all are granting access to each other) a LOA is required from each Wholesale Customer naming the other(s).


Preparing for Close – Letter of Authorization sample

Please accept this letter as a grant of authority to FairPoint Communications, Inc. to allow employees of (Wholesale Customer company name) affiliates (Name(s) of all affiliates) to access collocation arrangements provided by FairPoint Communications, Inc. to (Wholesale Customer company name) and to perform therein activities on behalf of (affiliate company name(s)). FairPoint Communications, Inc. is further authorized to provide such (affiliate company name(s)) employees with keys and access cards, if necessary, upon application and in accordance with FairPoint’s standard practices.

(Wholesale Customer company name) assumes all liability for the conduct of such (affiliate company name(s)) employees granted access to (Wholesale Customer company name) collocation arrangements and hereby agrees to indemnify, hold harmless and defend FairPoint Communications, Inc., its employees, contractors and agents against any demands, claims, causes of action, fines, penalties, damages, losses, liabilities, judgments and expenses incurred in connection with or arising from FairPoint Communications Inc.’s grant of access to (Wholesale Customer company name) collocation arrangements by (Names of affiliates) employees.

If you have any questions regarding this letter of authorization, please contact the undersigned.Sincerely,________________________________(Signature of officer level representative of Wholesale Customer)


Preparing for Close – Additional items

Escalation Lists – Updated lists will be posted on the FairPoint web site as additional names are added to the organization.

Systems - Continue to use all the same systems and tools that you are currently utilizing.

New ICSC Code has been requested from Telcordia will go into effect at cutover.

Billing and Collections: all current processes will be followed until cutover.



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FairPoint Wholesale Preparing for Close

Questions

FairPoint Wholesale User ForumBilling and Collections Update

Pat Block, Director, Wholesale Billing

Tim Ricket

Treasury Manager

Portland, Maine February 27, 2008


FairPoint Data Mediation Process

Usage Managed by Kenan® Data Mediation (KDM) -

Comverse’s event collection and mediation application. Media Types

SFTP (No Script Required ) Proposed File Naming Standard

File_Name.MMDDYY.HHMM (MM=Month, DD=Day, YY=Year, HH=Hours, MM=Minute)

Customer Connectivity A Connectivity Questionnaire will be provided to

capture information needed for the Daily Usage Output: Company Information, Contact Information, File Transmission Information, Account Manager Information.


Daily Usage File (DUF) Overview

DUF Frequency Call detail records are processed daily.

Reseller DUF As a Reseller you will receive call detail

records for (non access) usage calls.

UNE DUF As a UNE provider you will receive both call

detail and access call records


DUF Common Record Types (ODUF)

Call Type EMI Record

Local Call 10-01-31

IntraLATA Toll 10-01-01

Call Return, Call Trace, Three Way 10-01-19

Directory Assistance 10-01-32

Call Completion 10-01-18

Busy Line Verification 10-01-35

Busy Line Interrupt 10-01-37

Header Record 20-24-01

Trailer Record 20-24-02

Expected EMI Detail Records (unrated local and toll messages)


DUF Common Record Types (ADUF)

Call Type EMI RecordCarrier Access Originated Usage 11-01-01

Carrier Access Terminated Usage 11-01-20

800 Data Base Service 11-01-25

International 11-02-01

Header Record 20-24-09

Trailer Record 20-24-10

Expected EMI Detail Records (switched access messages)


Daily Usage File Testing Process

CLEC contacts FairPoint (FRP) Account Executive (AE) and request information on DUF testing.

FRP AE schedules a conference call with CLEC and FRP Mediation Team.

CLEC provides media type and connectivity information. FRP Mediation Team provides the scheduled test date to the CLEC. FRP Mediation Team and CLEC perform connectivity test.

FRP Mediation Team delivers test file to CLEC. CLEC will process the test file. CLEC will provide any test issues to FRP AE. FRP AE communicates test issues to FRP Mediation Team.

Once FRP Mediation Team resolve test issues, CLEC sends Live Production Request to FRP AE.

FRP AE will provide written notification to FRP Mediation Team. FRP Mediation Team will notify FRP AE when the first file is available.


Bill Processing Function

FRP will address its Billing Support System (BSS) Function by leveraging a suite of existing tools and vendors proven in the Market Place.

Key Billing functions will be addressed by the following applications/vendors: CDG Kenan BP Kansys

Bills will be designed in the CABS BOS format.

Industry standard bill delivery methods



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FairPoint Wholesale Billing

After Close After close you will continue to receive billing in the same

format it is received today from the same connections you currently use with Verizon.

After Cut-Over FairPoint will be converting the Billing process from today's

CABS interface to CDG. Delivery methods are CD, Paper and FTP Current Bill Date will be maintained. CDG will be holding 18 months of history prior to data being

archived Billing disputes and collections will be processed together within

the ordering center to have a complete order process. Delivery options are CD/Email, FTP and Cartridge. Current

delivery schedule will be maintained



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FairPoint Wholesale Payments and Collections (at Close)

Payment Your payments will be processed by Verizon until

cutover currently scheduled for the end of July. If the wholesale customer pays via lockbox, they will

continue to remit the payment in the same manner they do today.

If the Wholesale customer processes payments via wire you will continue to remit in the same manner you do today.

You will also continue to receive your DUF Files etc in the same manner as you do today until Cut-Over.



22

FairPoint Wholesale Billing and Collections

Questions



23

FairPoint Wholesale User Forum

On Break

FairPoint Wholesale User ForumPreparing for Cutover

John Berard, Director Wholesale Customer Relations

Rich Murtha, Director, Customer Service Wholesale

Portland, Maine



25

Preparing for Cutover – Checklist

Training Schedule FairPoint Website Training WISOR GUI Training

OSS Test Plan Schedule GUI Certification E-Bonding Certification

Documentation Checklist (Pre Order, Order, Trouble Admin)

Update Cutover Transition Period Planning BAN Consolidation



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Preparing for Cutover – Training Schedule

WISOR GUI - Pre-Order and Order Transactions This course will train the customer on the various

features in FairPoints Wisor application for performing functions such as Address Validation, Loop Qual, CSR Look-up, LSR Placement, ASR Placement, Creating Templates, placement of SUP’s, etc. (Approx Length - 4 hours)

Dates: April 16, 22, 23, 24 (Morning) FairPoint/Wisor GUI Maintenance Transactions

This course will train the customer on the use of FairPoints on line system for performing MLT Testing and the opening and tracking of Trouble Tickets on line. (Approx Length - 2 hours)

Dates: April 16, 22, 23, 24 (Afternoon)



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Preparing for Cutover – Training Schedule

Navigating FairPoints Wholesale Website This course will introduce the Wholesale

customer to the various Self Help Tools, Product Guides, CLEC Handbooks, Business Rules, Technical Documents, Contact Lists, Application Links, etc. (Approx length - 2 hours)

Dates: May 6, 8, 13, and 15



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Preparing for Cutover – OSS Test Plan Schedule

GUI Certification April 28, 2007 through May 30, 2008

E-Bonding Certification April 28, 2007 through May 30, 2008


CLEC Certification - Scope

Functional coverage for Pre-ordering, Ordering (LSRs and ASRs), and Trouble Administration Common business processes and transaction

scenarios Targeted for LSOG 9.9 and ASOG 36

Currently eBonded to VZ? New API-based interfaces with FairPoint for E-

bonded partners Requests and responses in EDI, MechSpec, or tML

format Currently utilizing the VZ Web GUI interfaces?

Execute via Wisor VFO GUI (optional)


CLEC Certification Scenario Summary (1 of 3 – Pre-order)

Transaction Scenario Description

Address Validation by TN CLEC will validate address by using a TN as the input for the transaction (TXACT = A).

Address Validation by Partial Address CLEC will validate address using partial address as the input (TXACT = A).

Address Validation by Full AddressCLEC will validate an adress by using the full address as the input for the transaction (TXACT = A).

Address Alternative Validation CLEC will validate address but returns alternate address (TXACT = A).

Collocation Facilities Assignment CLEC requests a assigment information for the desired collocation facility (TXACT = N) .

TN Reservation (Conversational)CLEC will reserve a single residential TN in conversational mode (TXACT = B).

TN Reservation (Conversational)CLEC will exchange a TN that is currently reserved for another one (TXACT = B).

TN Reservation (Direct) CLEC will reserve a single business TN (TXACT = B).



TN Reservation (Direct) CLEC will cancel a TN that is currently reserved (TXACT = B).

Feature/Service AvailabilityCLEC will perform a Feature/Service Availability inquiry for an NPA NXX (TXACT = C).

Appointment Scheduling Request CLEC requests a firm appointment reservation (TXACT = D).

Appointment Scheduling Change CLEC changes an existing appointment reservation (TXACT = D).

Appointment Scheduling Cancel CLEC cancels an existing appointment reservation (TXACT = D).

Parsed Customer Service Record (CSR) Retrieval

CLEC requests a CSR for a retail customer in a parsed format (TXTACT = E).

Unparsed Customer Service Record (CSR) Retrieval

CLEC requests a CSR for a retail customer in an unparsed format (TXTACT = E).

CABS Customer Service Record (CCSR) Retrieval

CLEC requests a CCSR for their own account (TXTACT = R).




Address Validation for FiberCLEC requests an address validation with full address to precede a Fiber Availability Check (TXACT = A).

Fiber AvailabilityCLEC requests information about fiber to the premise after a success address validation (TXACT = W).

Directory Listings Request by NameCLEC requests a directory listing view using a name (TXACT = T).

Directory Listings Request by TN CLEC requests a directory listing view using a TN (TXACT = T).

Loop Make-upCLEC requests query to determine if facilities exist for loop technology-dependent products (TXACT = J).

CFA InquiryCLEC requests channel availability through connecting facilities assignment in advance of an ASR.

Location Inquiry CLEC requests a address validation in advance of an ASR.



CLEC Certification Scenario Summary - Orders(1 of 3 - LSR)


Migrate Lines Retail POTS customer migrates all 5 lines to a CLEC Reseller

New Install with DL and Call waiting feature.

CLEC orders a New Customer install with two new Resale POTS lines. Both with DL and Call Waiting.

Feature Changes on existing line.

CLEC submits a change request to add Call Forwarding and add an additional line to an existing customer.

Disconnect All lines CLEC customer disconnects all lines.

Suspend & Restorea) CLEC suspends customer for non-pay. b) CLEC clears suspension and restores customers service.

Migrate Lines and Change Listings

Customer migrates to a CLEC Resale and changes listing information.

New connectCLEC requests addition of a new Wholesale Advantage voice connection for Residential customer.

Transfer Service Resale Customer moves to new address location. Move within RC

Migrate to Wholesale Advantage Voice and change due date.

a) Business single line customer migrates as specified to a Wholesale Advantage CLECb) CLEC then submits a SUPP-2 to change due date.


CLEC Certification Scenario Summary - Orders (2 of 3 - LSR)

Transaction Scenario DescriptionMigrate WA voice from one CLEC to another with feature change

An existing Wholesale Advantage Business customer partially migrates a two line customer from another CLEC. During migration customer wants Call Waiting to be added.

Add WADSL and request tech install.

An existing Wholesale Advantage voice customer adds wholesale Advantage DSL to their service. Customer requests installation to be done by a tech at their premises.

Migrate Loop serviceCLEC requests migration of an existing retail customer's 2-wire ADSL-R loop service from one CLEC to another.

Add LoopNew CLEC Residence customer requests installation of a 2 wire ADSL-R loop.

Loop service disconnect CLEC requests a complete disconnect of a 2 wire ADSL-R loop service.

Disconnect ServiceCLEC residential customer with Wholesale Advantage voice disconnects service

Move Business LinesCLEC requests move of end user location for a 2 line WA Voice customer within the same serving Wire Center.

Change PIC CLEC requests change of single line customer changes the PIC.

Add a loop and process a jeopardy for the order.

a) New CLEC Residence customer requests installation of a 2 wire ADSL-R loop with a dispatch request.

b) After the original order is submitted to FRP an jeopardy is returned showing no access to end user premise.


CLEC Certification Scenario Summary - Orders (3 of 3 - LSR)


Migrate Loop and LNPCLEC requests migration of a Retail residential customer with single line to loop service with LNP.

Add new Loop and process a Supplement to the order.

a) CLEC requests addition of w wire analog loop for a business customer.

b) After the original request is submitted, the CLEC submits a supplement to change the NC/NCI/SECNCI Codes on the LSR. (SUPP-3)

Number portabilityFacilities-based CLEC orders number porting only for an existing retail residential customer.

Add Resold Private Line Complex WA services: CLEC requests addition of a Resold Private Line

Directory Listings Resale CLEC residence requests stand alone directory listings

Add Centrex service Complex WA services: CLEC requests Resold single line Centrex service.

New Install with customer initiated cancel

b) CLEC orders a New Customer install of a single resale voice line. b) CLEC submits a SUPP-1 for a customer initiated cancel

Change to Directory Assistance and Listing

CLEC requests change to standalone directory listings for a Business customer

Delete Directory Assistance and Listing for Business

CLEC business requests Delete of DA and DL.


CLEC Certification Scenario Summary - Orders (1 of 2 - ASR)


New MeetPoint DS1 Circuit CLEC adds a DS1circuit for a meet point arrangement

Disconnect DS1 CLEC disconnects a DS1 circuit

New Muxed DS1 Circuit CLEC adds a DS1circuit with a multiplexer

New DS1 with Inside Wiring CLEC adds a non-multiplexed DS1 Circuit and requests Inside Wire

Update DS1 with a CCEACLEC changes Cross Connect Equipment Assignment (CCEA) on an existing DS1


CLEC Certification Scenario Summary - Orders (2 of 2 - ASR)


Update DS1 with a CCEACLEC changes Cross Connect Equipment Assignment (CCEA) on an existing DS1

New DS3 with Termination Location

CLEC adds a DS3 with a new ACTL

New Muxed DS3 Circuit CLEC adds a DS3 circuit with a multiplexer

New MeetPoint DS3 CLEC adds a DS3 circuit for a meet point arrangement

Disconnect of Tandem Trunk CLEC disconnects a tandem-routed trunk

Augment trunksCLEC requests addition of 24 trunks to existing trunk group by submitting a switched augment circuit ASR

Change a Switched Circuit CLEC submits a translation order against a switched circuit

Add interconnection trunkCLEC submits ASR to set up an IC Transit interconection to connect between their switch and FairPointswitch



Resold POTS Trouble CLEC creates a trouble ticket on a Resold POTS line.

Cancel Resold POTS Trouble CLEC cancels an existing Resold POTS trouble.

Second Trouble on Resold POTS CLEC attempts to create trouble ticket on a Resold POTS line that has already been reported.

Verify Repair Completion on Resold POTS CLEC verifies the repair has been completed on existing Resold POTS trouble.

Add Information to Resold POTS Trouble CLEC adds additional information to an existing Resold POTS trouble.

Escalate Resold POTS Trouble CLEC requests an escalation an existing Resold POTS trouble.

Services With Premises Address Trouble for DSL CLEC creates trouble ticket on Services with Premise Address, in this case an xDSL line.

Add Information to Services with Premises Address Trouble

CLEC adds additional information to an existing Services with Premises Address trouble.

CLEC Certification Scenario Summary (1 of 3 – TA)



Escalate Services with Premises Address Trouble CLEC requests an escalation an existing Services with Premises Address trouble.

Modify Attribute on Services with Premises Address Trouble

CLEC will modify an field attribute on an existing Services with Premises Address trouble.

Modify Attribute on Resold POTS Trouble CLEC will modify an field attribute on an existing Resold POTS trouble.

Retrieve Update Resold POTS Trouble CLEC will request a status update on existing Resold POTS Trouble

Services Without Premises Address Trouble for Special Access

CLEC creates trouble ticket on Services without Premise Address, in this case a special access service.

Invalid Line on a Resold POTS Trouble CLEC attempts to open a Resold POTS trouble on a line that is served by another carrier.

Cancel Services without Premises Address Trouble

CLEC cancels an existing Services without Premises Address trouble.




Retrieve Update Services without Premises Address Trouble

CLEC will request a status update on existing Services without Premises Address Trouble

Verify Repair Completion on Services with Premises Address

CLEC verifies the repair has been completed on existing Services with Premises Address trouble.

Second Trouble on Services without Premises Address

CLEC attempts to create trouble ticket on a Services without Premises Address line that has already been reported.

Invalid Line on a Services without Premises Address Trouble

CLEC attempts to open a Services without Premises Address trouble on a line that is served by another carrier.

Create a Resold POTS Trouble with Invalid Circuit ID

CLEC attempts to create a Resold POTS Trouble but uses an invalid circuit ID.

Create a Services with Premises Address Trouble with Invalid Circuit ID

CLEC attempts to create a Services with Premises Address Trouble but uses an invalid circuit ID.




41

Preparing for Cutover – Documentation Checklist

ASR (ASOG 36) and TA Schema

March 14, 2008

EDI Specs (LSOG 9.9) March 14, 2008

Connectivity Guide On Website now

Sample ASR/LSR/TA for CLEC Certification Scenarios (Test Deck)

March 14, 2008

FairPoint Business Rules Guide ASR/LSR/TA

March 14, 2008

VFO (Virtual Front Office) User Guide

On Website now

Sample LSR, ASR And TA Document

April 1, 2008

FairPoint Business Rules Guide ASR/LSR/TA

March 14, 2008

Web GUI Documentation eBonding Documentation


Preparing for Cutover – Cutover Transition Period Process has been developed for Critical Mission Plan identifying

all systems and work flow tasks. Mission Critical Functions

The processing of an LSR/ ASR. The issuance of service orders is required to fulfill service requests via LSR/ ASR submission

The processing of Billing Disputes & Collections. The issuance of Billing disputes received through emailed files. Collections activities for Wholesale Customers.

The processing of Collocation Requests. The issuance of collocation requests received through emailed files.

The completion of off-line work. All orders processed have certain pre and post order work that needs to be completed to ensure timely order provisioning, completion and billing to meet metric requirements.

Customer Calls. Center receives calls from customers with ordering and billing questions


Preparing for Cutover – Cutover Transition Period Testing is currently in process for conversion of all

data from Verizon to FairPoint.

FairPoint will be re-keying all in flight orders from Verizon’s ordering systems into FairPoint’s.

During the Transition Period we request that you refrain from submitting orders.

Any orders that are submitted during the Transition Period will be Queued and released upon completion of the Transition in the order in which they were received.


Simplify Billing through BAN Consolidation at Cutover BAN Consolidation efforts – We need your help!!!!

What are we trying to consolidate? Multiple BANS with:

Same ACNA Same product type Same cycle Same address

Why? Simplify Wholesale Customer Accounting Reduce the number of bills carriers have to review Establish proactive approach to manage billing information

Are you required to participate? No, FairPoint will allow you to maintain your current structure if

you so desire. FairPoint does request you review current BAN’s to ensure there will be no impact to your accounting structure.


44


Simplify Billing through BAN Consolidation (cont’d) How do I ensure my BAN’s are not consolidated?

Send an email to [email protected] confirming you do not want any consolidation of BAN’s per the parameters discussed on the previous slide. Please include Company name, ACNA and a list of BANS you wish to maintain. A Wholesale Manager will confirm that they have received the request and that you have been removed from BAN Consolidation efforts.

How long do I have to respond? FairPoint requests that you provide a response no later than

March 27, 2008 to the email address above.

What if I don’t respond? If you do not respond by the requested date above FairPoint

will proactively move forward with BAN Consolidation for cutover.


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46

Preparing for Cutover - Questions



47


On Break


48


Review Question and Answer Log


49

FairPoint Wholesale User ForumClosing

Next User Forum March 26th 2008 – Webex Only