Factsheet American Airlines and Japan Airlines Joint Business Making oneworld even better

January 11, 2011 1

Key customer benefits that will be introduced over the coming months include:

• Access to a broader network • More access to a greater

variety of fares • Greater convenience through

coordinated schedules and combinable tickets

• Enhanced customer experience • Increased mileage promotion

opportunities • Coordinated pricing and

programs for agencies and corporations

What is the joint business? On January 11, 2011, American Airlines and Japan Airlines announced the first phase of their joint business after receiving approval from regulatory authorities. A joint business is made when two or more companies agree to do business in one specific area (in this case between Asia and North America) to provide specific services and share revenues. The strengthened American Airlines-Japan Airlines relationship enables the two airlines to provide more customer benefits and to share the revenues from closer cooperation. Customers will benefit with more flight options, smoother connections and access to a broader choice of fares. The airlines can now co-operate commercially on flights between Asia* and North America (defined as the U.S. (excluding Hawaii)/Canada/Mexico/ and Puerto Rico, U.S. Virgin Islands in the Caribbean). Customers will receive even more benefits than they currently do through the airlines as members of the oneworld Alliance®, in turn enabling oneworld to compete more strongly with its rival alliances across the Pacific. Specifically, it means more destinations, more flights and therefore more fares to choose from. Customers will experience continuous and consistent service excellence irrespective of which airline they are flying on. What it’s not The joint business is not a merger. A merger is the joining together of two companies to form a single company. American

and Japan Airlines will be able to coordinate pricing, yield management, scheduling, sales, and marketing efforts through the joint business, but will remain independent companies with two individual brands. *Government approvals for some countries, including China, still pending Customer benefit highlights Access to a broader network Customers will be able to travel more easily on both airlines’ route network that offers more than 4,100 daily departures to nearly 320 unique destinations in more than 60 countries. By working together, the airlines can expand customer choice by supporting routes that would not be economically viable for a single airline. Customers will also still enjoy the benefits of expanded codeshares, and access across the wider oneworld network stretching across 750 destinations in almost 150 countries. Including those announced Jan. 11, 2011, American Airlines and Japan Airlines will code share on a total of 123 routes and will continue to expand our codeshare routes in the future.

Trans-Pacific Route Carriers Planned Effective Date NRT-YVR1 2 AA*/JL 27-Jan-11 HND-SFO 2 AA*/JL 31-Oct-10 HND-JFK1 2 JL*/AA 18-Feb-11 SIN-HND1 2 AA*/JL 27-Jan-10 HKG-HND1 2 AA*/JL 27-Jan-10

1 Pending government approval 2 Connecting flights may require an overnight stay

Factsheet American Airlines and Japan Airlines Joint Business Making oneworld even better

January 11, 2011 2

Initially, Japan Airlines is expected to increase codesharing on American when American expands its network from Los Angeles to destinations such as Salt Lake City and Sacramento. Conversely, American is expected to expand its codesharing on Japan Airlines domestic routes in the spring of 2011. More access to a wider variety of fares The airlines will be codesharing on one another’s routes over the Pacific and will be able to combine fares across the airlines. This means that customers will have a greater number of flights to choose from to the same destination, which in turn means there will be more fares, including the cheaper ones, available on those routes. For example, customers will now be able to choose either American or Japan Airlines flights from Chicago, Los Angeles, or New York to Tokyo’s Narita International Airport and combine fares on select flights (AA and AA* and JL and JL*). Thus, customers can access the most discounted fares available on the two airlines and combine them for the lowest possible roundtrip airfare – this could mean flying one way on one airline and the other way on the other airline. Greater convenience through coordinated schedules and combined tickets Alternatively, departure and arrival times may be more important to customers so they can choose the flights to suit their itinerary. This will become even easier from summer 2011 as the schedules are aligned and flights re-timed to give them a greater range of departure times. For example: Tokyo - Chicago The two airlines have agreed to co-locate at American’s Terminal 3 at Chicago O’Hare International Airport as of March 27, 2011; the start of Japan Airlines’ summer 2011 scheduled flying. The connection time for customers transferring from an American Airlines domestic flight at Chicago to a Japan Airlines flight to Narita is expected to be reduced and is estimated to increase the number of possible connecting flights from American – the expectation being more customers connecting to Japan Airlines. Chicago, used often as a transit point to and from other parts in the U.S. to Asia, is a key gateway that both Japan Airlines and American operate to and from Japan. By adjusting the schedule of Japan Airlines’ Narita-Chicago flight to depart earlier in the day and moving the American Airlines flight later in the day, the number of possible connections that can be made to other parts of the U.S. within 3 hours of arrival into Chicago has increased from 43 to 45 destinations. Tokyo- Dallas/Fort Worth American’s flight from Dallas/Ft. Worth to Narita has been scheduled to arrive in Narita at a time ideal for connections with minimal waiting time to multiple Asian cities to which JAL flies. The number of destinations that customers can transfer onto within 3 hours of arriving from Dallas/Ft. Worth has increased from 4 destinations to 12 destinations. New connecting flight destinations include Beijing, Hanoi, Hong Kong, Nagoya (Chubu), Manila, Pusan, Sapporo, Seoul (Incheon), and Taipei. Customers can continue to connect to Osaka, Ho Chi Minh, and Bangkok. East Coast customers who historically flew from Dallas/Fort Worth to Singapore via Narita on Japan Airlines will be able to fly from New York to Singapore connecting at Haneda in the future.

Route Operating Carrier

2010 Summer schedule 2011 Summer schedule

Dep. Arr. Dep. Arr. Tokyo (NRT) to Chicago

JAL AA

11:40 17:35

09:20 15:15

11:00 18:15

08:40 16:05

Tokyo (NRT) to Dallas Fort Worth

AA AA

11:30 18:05

09:00 15:35

13:10 18:05

10:45 15:40

Chicago to Tokyo (NRT)

JAL AA

11:25 12:50

14:35 15:35

11:10 13:25

14:15 16:15

Dallas Fort Worth to Tokyo (NRT)

AA AA

10:05 12:05

13:10 15:05

10:00 12:50

13:05 15:55

Tokyo – West Coast Customers will also have more schedule options for traveling between Japan to the U.S. west coast due to the changed departure times for flights between Tokyo and Los Angeles, which reduce the connection time from Japan Airlines’ Tokyo (NRT) to Los Angeles flight to several popular U.S. destinations by one and a half to

Factsheet American Airlines and Japan Airlines Joint Business Making oneworld even better

January 11, 2011 3

three hours. In the reverse direction, the connection time from several key U.S. destinations to Japan Airlines’ Los Angeles to Tokyo flight has been shortened by one to two hours. In addition, both airlines’ customers can fly on Japan Airlines’ new flight between Tokyo’s Haneda and San Francisco. The route between Haneda and San Francisco connects two very popular travel destinations and provides a later departure option from Tokyo for customers.

Route Operating

Carrier 2010 Summer schedule

2011 Summer schedule

Dep. Arr. Dep. Arr. Tokyo (NRT) to Los Angeles

AA JL

16:00 17:20

10:00 11:00

15:25 17:25

09:20 11:00

Tokyo (NRT/HND) to San Francisco

JL 18:10 (NRT) 11:25 00:05 (HND) 17:10

Tokyo (NRT) to Vancouver

JL 17:50 10:30 17:40 10:30

Los Angeles to Tokyo (NRT)

AA JL

12:30 12:55

16:05 16:50

11:35 12:55

15:15 16:50

San Francisco to Tokyo (NRT/HND)

JL 13:20 16:35 (NRT) 18:55 22:35 (HND)

Vancouver to Tokyo (NRT)

JL 12:45 14:35 12:05 14:30

Tokyo – New York The Tokyo to New York route connects the two largest cities in the U.S. – Japan market. The addition of American’s New York to Haneda route provides customers with a new early morning departure from Tokyo’s Haneda Airport, and a new evening option from New York to Tokyo that did not exist previously. Both airlines’ customers benefit from a greater choice of airports (NRT or HND) and more schedule options while the airlines benefit regardless of which routing or airline is chosen. Tokyo to New York

Operating Carrier

2010 Summer schedule 2011 Summer schedule

Depart from Arrive at Depart from Arrive at AA JAL AA

- 11:10 18:00

- NRT NRT

- 11:05 18:05

- JFK JFK

06:40 11:20 17:50

HND NRT NRT

06:35 11:15 17:55

JFK JFK JFK

New York to Tokyo

Operating Carrier

2010 Summer schedule 2011 Summer schedule

Depart from Arrive at Depart from Arrive at AA JAL AA

11:35 13:05 -

JFK JFK -

14:30 16:15 -

NRT NRT -

08:20 13:15 19:05

JFK JFK JFK

11:15 16:25 22:15

NRT NRT HND

Superior customer experience and service integration From flight selection to check-in, to final arrival and every point in between, the airlines have invested in enhanced customer service. In fact, the airlines have begun sharing best practices and cultural insights to deliver a superior customer experience for our customers. Easier booking and check-in Customers will soon be able to book their flight on any of the airlines’ websites, irrespective of which airline operates the aircraft for that flight. The websites will also provide links to the operating carrier’s information pages, and real time arrival and departure data for all joint business flights. Customers will also be able to check-in and print their boarding pass on the site of the airline due to operate their flight or the airline they booked it through.

Factsheet American Airlines and Japan Airlines Joint Business Making oneworld even better

January 11, 2011 4

Customers contacting either of the airlines’ reservations offices will be dealt with either by the airline they have called, or by the operating airline after a “customer call pass through.” This means transferring the call to an agent of the operating airline, who will have been fully briefed about the nature of the customer’s inquiry. Frequent Flyer Program (FFP) consistency and integration There will be more opportunities to earn and redeem benefits across the airlines’ frequent flyer programs. Members of American Airlines and Japan Airlines frequent flyer programs - AAdvantage and JAL Mileage Bank (JMB) - already enjoy a host of reciprocal benefits when they travel with any oneworld carrier, and are able to redeem and accrue mileage whenever they utilize the services of either Japan Airlines or American. The joint business will create more opportunities for the airlines to do joint promotions that customers can soon look forward to. Corporate customer benefit from joint sales agreements We will be able to offer more coordinated pricing and programs for corporate customers from the two airlines.

• Besides flexibility and value for money, the priority of most corporate customers is to travel quickly and easily on a brand they like and trust and be recognized as important customers.

• The joint business’ planned schedule alignment and its ability to combine fares and itineraries will particularly suit the business market, which will have more options about timings and cost of travel.

• In the future, many customer policies are expected to be aligned, simplifying the travel experience regardless of which airline is flown.

• The existence of a strong joint business will also help both airlines recover from the economic recession and be in a position to provide quality services and value-for-money fares in the future.

Making oneworld even better American Airlines and Japan Airlines remain members of the oneworld global airline alliance. Their joint business makes oneworld even better, allowing the group to operate across the Pacific competitively with rival alliances. For customers this means they will benefit from the closer cooperation and enhanced products and services through oneworld such as:

• More travel choices • Greater access to discounted fares, expanded codesharing • A more seamless travel experience