factors influencing enterprise recourse planning system ... · ˘ ˇ . ˝ ˛ ˇ˚ ˜ ˙ ˘ !"...
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Factors Influencing Enterprise Recourse Planning System
Success: An Empirical study in Small and Medium Enterprises
in Jordan
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Factors Influencing Enterprise Recourse Planning System Success: An
Empirical study in Small and Medium Enterprises in Jordan
Done by : Tarek Bassam AlHalteh
Supervised by Dr. Soud Almahamid
Abstract The aim of this study is to identify factors affecting the success of the
Organization's resource planning systems. These factors consist of the
following: The compatibility between ERP system and business processes
in the organization, support of senior management, the efficiency of the
information technology section, BPR and support suppliers/vendors of
enterprise resource planning systems. In addition, the success of the
Organization's resource planning systems consists of the flowing: System
Quality, information quality and service quality. The study population
consisted of all the ERP system users in small and medium-sized
companies in Jordan. The study sample consisted of (77) of ERP users
and (6) were excluded due to the lack of validity of geometric analysis,
(71) valid for analysis questioners were retrieved. The selected sample
was from Nuqul group, Rubicon Holding, and LG - Jordan.
After an analysis of the study data and assumptions, the study found a
number of outcomes, in which they are: The competency of the IT section
In addition, ERP supplier/vendor support had a significant impact on the
quality of the information. The competency of the IT section, alone, had a
statistically significant effect on system quality, moreover, the
independent variables, which are in relation to the competency of the IT
section and supplier/vendor support of ERP systems, have a significant
impact on the quality of service. The study recommended the
continuation of devolving an efficient IT section, because of the
significant impact on system quality, quality of information and quality of
service. Moreover, to upgrade suppliers/vendors support of ERP systems
for it has a positive impact on the quality of the information and service
quality.
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ERP Journeys"
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Harrison (2004) "Motivations for Enterprise Resource Planning
System (ERP) Implementations in Public versus Private Sector
Organizations"
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Resource Planning System"
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enterprise resource planning (ERP)"
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Systems Benefits"
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Success: The Moderating Role Of Change Management Initiatives."
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Wang et, al. (2007)"Improving enterprise resource planning (ERP)
fit to organizational process through knowledge transfer."
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Ifinedo (2008) "Impacts of business vision, top management support,
and external expertise on ERP success"
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Al-Lozi (2008) "An Empirical Investigation of the Factors Affecting
the Success of Enterprise Resource Planning Systems"
Implementation in Jordan: The Case of Cellular Network &
Telecommunication Operators."
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Klos and Krebs (2008) "Methodology Of ERP System
Implementation – A Case Study Of Project-Driven Enterprise"
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consultant and solution provider perspective"
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and Impact of Business Process Management"
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Rabaa'i (2009) The impact of organizational culture on ERP systems
Implementation : Lessons from Jordan
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Subramoniam, et.al (2009) A Study on the Recursive Relationship
between BPR and ERP Implementation
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Tsai et, al, (2010) "A Study of the Impact of Business Process on the
ERP System Effectiveness"
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Systems"
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Tsai et, al (2011) "Beyond ERP implementation: The moderating
effect of knowledge management on business performance"
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Companies"
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Implementation on Business Performance: An Exploratory Case-
Study"
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Garg and Garg, (2013) "An empirical study on Critical Failure
factors for Enterprise Resource Planning implementation in Indian
Retail Sector"
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projects"
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Saini, S. et al. (2013) "Identifying success factors for implementation
of ERP at Indian SMEs: A comparative study with Indian large
organizations and the global trend"
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Respecification and Validation of the DeLone and McLean
Information Systems Success Model"
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