factors effecting motivation and influencing job satisfaction in the uae

Dr. Patricia Prihodova

Assistant Professor

Canadian University of Dubai

Factors affecting motivation and influencing job satisfaction

in the UAE

Agenda

• Introduction

• Research Objectives & Methodology

• Sample Overview

• Key Survey Findings

• Conclusion

Dr. Patricia Prihodova, Canadian University of Dubai

Introduction


Introduction (1)

• Canadian University of Dubai

• Internationally recognized quality –ranked #1 in Dubai by Forbes Middle East


Introduction (2)

• Dr Patricia Prihodova

• International Human resources Lecturer and Professional with over 15 years experience

• Board Committee Member, THRF (Dubai Human Resources Forum)


Research Objectives & Methodology


Research Objectives & Methodology (1)

OBJECTIVE

• To examine and define key factors in the UAE affecting:

1. Motivation

2. Job satisfaction


Research Objectives & Methodology (2)

• Structured questionnaire survey methodology and primary source of data collection

• First part of the survey (questionnaire) explored few main aspects of employee job satisfaction and was ranging from “very low” to “very high”

• In the second part of the survey instrument, a single question regarding employee’s overall evaluation of personal value is asked.


Sample Overview


Sample Overview (1)

• Only participants who are the UAE Emirati nationals were invited to participate voluntarily

• Total 342 participants were involved in this study during 2013 – 2014


Sample Overview (2)

• Private and Public organizations were involved in the data collection

• Data analysis: Dr. Patricia Prihodova and SPSS by GFK Market Research Company


Sample Overview (3)

• 60% work in the Private Sector• 40% work in the Government

• Majority of respondents have been employed by their organizations for less than 6 years


Sample Overview: Years At The Company

61%

28%

11%

0%

1-5 y.5-10 y.10-50 y.

Goverment sector Private sector

62%24%

13%

0%

1-5 y.5-10 y.10-50 y.

Sample: N=342


Sample Overview: Current Position & Specialization

Sample: N=342

38

2

0% 10% 20% 30% 40%

Government / Military (133)

Healthcare (8)

Goverment sector

(N=141)

Private sector

(N=207)

5

2

5

3

1

1

0

4

1

2

1

2

0

31

0% 10% 20% 30% 40%

Telecommunications (18)

Computers (8)

Finance / Insurance (19)

Education (11)

Consulting (5)

Food services (4)

Legal (1)

Manufacturing (13)

Media (2)

Retail (7)

Real Estates (3)

Transportations (6)

Pharmacia (1)

Others (109)


Key Survey Findings


Key Survey Findings (1)

• Job satisfaction of local employees in UAE can be increased by providing:

1. Good compensation system like valid pay2. Recognition 3. Promotional opportunity4. Meaningful work 5. Good working environment


Key Survey Findings (2)

• The survey also confirms that a large proportion of the Emirati population in the UAE is driven by non-monetary benefits (based on the “Top of Mind” responses)

• Intrinsic rewards like recognition, growth, feedback, opportunities lead employees more towards high job performance and motivation than extrinsic rewards like salary


Key Survey Findings (3)Based on Top of Mind responses

Full appreciation of work done

Good wages

Feeling of beings in the things

Meaningful work and full appreciation of work done is considered more valued factors than the rewards to employees. Job satisfaction cannot be separate from demand of meaningful work as this factor includes sense of achievement and feelings of accomplishment of some task.

Pay and good wages are considered as one of the most important elements for the employee satisfaction.

Feeling of beings in the things and recognition is considered the most important factor among non-financial rewards in order to increase job satisfaction level of employees Through recognition, employees are being realized that they are valuable for organization and employees feel appreciated through recognition.

40 %

28 %

18 %


Key Survey Findings:Satisfaction with the Position (1)

• The satisfaction with specific areas is slightly higher in the government sector (see following charts)




45

51

49

48

43

39

39

23

25

16

16

18

14

47

6

4

9

6

10

5

2

3

3

4

3

5

4

1

-50% -25% 0% 25% 50% 75% 100%

Total

How is your overall job satisfaction in thisorganization?

Your satisfaction with the workload givento you

Your perception regarding co-workercooperation and their performance at work

Satisfaction with the benefits given by theorganization

Your satisfaction with the currentremuneration

My job is important in accomplishing themission of the organization

45

51

46

46

42

38

47

19

19

14

15

19

13

37

6

3

10

5

9

9

2

3

2

4

3

4

4

2

-50% -25% 0% 25% 50% 75% 100%

Satisfied Very satisfiedNeutralUnsatisfiedVery unsatisfied

Index

72,7

66,3

66,7

65,1

63,0

82,3

Index

70,3

64,3

66,6

65,8

61,7

78,7

69,4 67,923

17

22

28

23

39

11

26

25

26

31

26

35

13




41

41

41

41

40

40

38

45

22

22

39

25

17

14

20

20

5

9

3

4

4

9

6

4

3

3

2

5

5

1

4

3

-50% -25% 0% 25% 50% 75% 100%

Total

Information and knowledge are sharedopenly within this organization

My manager always treats me withrespect

Our senior managers demonstrate strongleadership skills

The environment in this organizationsupports a balance between work and

personal life.

I have adequate opportunities forprofessional growth in this organization

I receive feedback that helps me improvesmy performance

I have an opportunity to participate in thegoal setting process

36

37

35

36

34

36

32

37

40

18

47

27

19

13

25

19

10

3

6

13

10

9

10

4

2

3

4

5

3

3

-50% -25% 0% 25% 50% 75% 100%

Satisfied Very satisfiedNeutralUnsatisfiedVery unsatisfied

Index Index

67,6

78,1

69,2

65,2

64,7

66,1

68,5

64,1

80,7

69,7

63,0

60,4

67,0

64,7

68,5 67,128

25

14

26

34

36

33

28

29

31

14

28

30

36

31

31


Government Sector

• Employees in the Government sector feel they have:

1. More interesting work2. Higher job security3. Higher personal loyalty to employers


Private Sector

• Employees in the Private sector feel they have:

1. Higher appreciation of work done2. Better promotions and growth in the

company


Government vs Private Sector

Tactful discipline

19,6

Feeling of being in the things

Interesting work Job security

Full appreciation of work done Good working

conditions Good wages

Personal loyalty to employees

Promotions and growth in the company

Sympathetic help with personal problems

17,8 43,5 50,3 44,9 46,2 46,4 46,2

49,3 36,0 29,0 23,9 22,5 14,7 34,8 49,7

3,6 3,0 2,9 5,1

TOTAL Goverment sector

TOTAL Private sector


Most Important: Top Of Mind

• Based on the “Top of mind” answer (first choice) following are the most important factors:

1. Full appreciation of work done (40%)2. Good wages (28%)3. Feeling of being in the things (18%)


Most Important Factors

• How do the results change when we include overall responses?

Top of Mind only vs

Top of Mind, Second mentioned and Third mentioned all combined


Most Important: Overall

• When combining answers across the Top of mind, Second mention and Third mention, following are the most important factors:

1. Good wages (47%)2. Full appreciation of work done (47%)3. Good working conditions (43%)4. Promotions and growth (41%)5. Interesting work (26%)


Most Important Factors - Overall

28

40

8

1

3

1

18

1

0

0

18

7

32

2

23

11

0

5

0

1

1

0

6

40

14

15

0

12

5

3

47

47

46

43

41

26

18

17

5

4

0% 10% 20% 30% 40% 50% 60%

Good wages


Good working conditions

Promotions and growth in the company

Interesting work

Job security



Tactful discipline

Sympathetic help with personal problems

TOTAL

Top of mind Second mentioned Third mentioned


Most Important Factors Government vs Private Sector

5

8

27

38

1

1

1

20

0

0

28

31

17

6

1

9

6

0

0

0

16

7

1

0

33

19

16

0

4

3

49

46

45

43

35

29

22

20

4

3

0% 10% 20% 30% 40% 50% 60%

Interesting work


Good wages


Promotions and growth in thecompany

Job security



Sympathetic help with personalproblems

Tactful discipline


42

1

27

9

2

1

18

1

0

0

8

1

18

32

21

11

0

4

1

1

0

48

1

5

13

12

0

10

5

2

50

50

46

46

36

24

18

15

5

3

0% 10% 20% 30% 40% 50% 60%



Good wages


Interesting work

Job security



Tactful discipline




Intrinsic Conditions:Government vs Private Sector

5

38

1

1

20

0

28

6

1

6

0

0

16

0

33

16

0

4

49

43

35

22

20

4

0% 10% 20% 30% 40% 50% 60%

Interesting work







42

1

2

18

1

0

8

1

21

0

4

1

0

48

13

0

10

2

50

50

36

18

15

3

0% 10% 20% 30% 40% 50% 60%



Interesting work






Extrinsic Conditions:Government vs Private Sector

8

27

1

0

31

17

9

0

7

1

19

3

46

45

29

3

0% 10% 20% 30% 40% 50% 60%


Good wages

Job security

Tactful discipline


27

9

1

0

18

32

11

1

1

5

12

5

46

46

24

5

0% 10% 20% 30% 40% 50% 60%

Good wages


Job security

Tactful discipline



Conclusion


Conclusion (1)

This survey finds that most important things which excite employees are:

1. Full appreciation of work done 2. Good wages 3. Feeling of beings in the things 4. Recognition


Conclusion (2)

• There is positive relationship seen between job satisfaction and opportunity to develop

• Companies need to ensure that employees are given enough opportunities to develop themselves and their careers

• This could be by giving them training, offering tools to develop and promotions


Conclusion (3)

• When employees get promotion they will be more committed to their organization and feel more satisfied

• Working in a conducive environment with good relationships is also very critical in making employees want to stay in their current jobs


Thank [email protected]


factors effecting motivation and influencing job satisfaction in the uae

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