facilities focus issue 47

facilities.uncc.edu Issue 47 | Facilities Focus 1

Faci l i t ies FocusThe newsletter of Facilities Management at UNC Charlotte . Issue 47 | Winter 2013

Creating a Campus of Distinction

The

Un i

vers

i ty of North Carol ina at C

harlotte

Faci l i t ies Management

Eric Walcott

PROBLEM SOLVER

FOCUSED ONEXCELLENCE

We S. H. A. R. E. Facilities Management Values:Safety, Honesty and Integrity, Accountability, Respect for Others, and Excellence

2 Facilities Focus | Issue 47 facilities.uncc.edu

The leaves are turning and the nights are cooler telling us autumn is upon us! I think our “Campus of Distinction” looks great this time of year with the vibrant colors all around us.

We are almost through the inaugural season of football at UNC Charlotte. Our department has been at the forefront of making this dream a reality. The football stadium has received rave reviews. The design and construction of this facility was managed by our Capital Projects group. Facilities Operations has been instrumental in making sure fans had a positive “game day” with their work on the landscaping, maintenance of the facility (especially the kitchen equipment for concessions) and managing the clean-up from tailgating around campus. Our Recycling section championed a student initiative for a “zero waste” football stadium. Due to their leadership, this initiative has been a tremendous success and is now a model other universities are trying to copy. Football is just one recent example of how Facilities Management is is leading the way in making UNC Charlotte a special place. I want to thank each of you for your part in creating a campus of distinction. We’ve certainly come a long way from 1961 when the first building was built on this campus.

This past summer has been an extremely busy and exciting time with the opening of two new student residence halls, a parking deck, the Regional Utility Plant #4 and a new road (Alumni Way) in South Village. In January we will complete and start-up the PORTAL Building on the CRI campus. This next six months will bring more challenges as we start construction on the first High Rise renovation (Holshouser Hall) and on the realignment of Phillips Road. Another new residence hall will also start construction in South Village. As our campus continues to grow, so too do the demands on Facilities Management employees. I’m confident that, working together, we will meet every challenge.

Continued on page 11

Greet ings from the Associate Vice Chancel lor of Faci l i t ies Management

MISSION

To provide a quality learning, research,

and living environment for the benefit

of students, faculty, staff, and the

community by planning, building, operating,

and maintaining the campus of the

University of North Carolina at Charlotte.

Fa c i l i t i esM a na gemen t

VISION

A leader in Facilities Management

distinguished by safety and excellence

A proficient, responsive, and a adaptable

‘Team of teams’

Providing high quality services and facilities

in an environmentally sustainable manner

CREATING A CAMPUS OF DISTINCTION


The

Un i

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harlotte


FACILITIES MANAGEMENT | From the desk of the Associate Vice Chancellor

Philip M. Jones

Website: facilities.uncc.edu

UNC Charlotte 1961

We are continuing our “self-assessment” as part of the APPA Award for Excellence program. This self-assessment will move us a long way on the path to excellence as we identify and correct gaps or shortcomings in our programs and processes. Writing of the final report is underway and we can expect a visit from an outside assessment team on campus early in the new year.

Hunt Hall


I ns ide th is Issue

2 Message from Beth Hardin, Vice Chancellor Business Affairs

4 Employee of the Quarter Eric Walcott

5 Team of the Quarter

Solar Decathlon House Electrical Training Team

Focus on Staff6 New Employees & Promotions7 Safe Teams of the Quarter8 Awards for Excellence

9 Focus Feature: Lewis Jackson

10 Welcome New Employees

12 Archibus 21.1 Upgrade 13 Message from Lee Snodgrass, Director of Facilities Operations

14 BES Radio Etiquette Protocol

15 Recycling Tours

16 Did You Know?

17 Birthdays

Philip M. Jones

Associate Vice Chancellor

Editor

Beverly Imes

Staff

Elizabeth Haddock

Ronda Latham

Laurie Manderino

Shelly Theriault

Design & Production

Solomon T. Franklin

Proofreaders

Elizabeth Frere

Devin Hatley

Photographers

Joyce Clay

Wade Burton

Clyde Derberry

Robyn Flowers

Kelly Freshcorn

Brian Kugler

Thanks to all contributors!

Facilities Focus is a communication tool for the benefit of all Facilities Management employees to develop a better informed workforce, to foster a greater sense of community, and to build morale. Your ideas are welcomed and appreciated for

future issues.

Facilities Management,a department of Business Affairs

Do Things Better.

Do Better Things.

Do The Right Thing.


The

Un i

vers


harlotte


Winter Issue | November 2013

Please look online for the newsletter at:http://facilities.uncc.edu/home/facilities-focus-news/facilities-focus-news

Contents | FACILITIES MANAGEMENT

South Village Deck (Aerial View)

p. 5

p. 9

p. 15


FACILITIES MANAGEMENT | Message from the Vice Chancellor

Pumpkins and scarecrows will soon give way to tinsel and greenery. There’s a nip in the air many mornings. Our 49ers are completing theirinaugural football season. As the year winds down, I remember the many times I observed how much you do to make the University environmentso first-rate.

Each of you is very important to the University’s success and your workdoes not go unnoticed. You build and set the stage and we could not do it without you.

Your commitment, dedication, and expertise continue to make the University a place to admire and be proud of. On Saturdays as I walked the campus with many other UNC Charlotte fans, old and new, I noticed, as they did, the significant impact your work makes. Whether it is in field, facility, fixture,or flower, your touch and the pride you have in your work are evident.

So, on behalf of the Division of Business Affairs and the Universitycommunity, thank you.

Enjoy the holidays!

Cordially,

Elizabeth A. HardinVice Chancellor for Business Affairs

Do Things Better. Do Better Things. Do the Right Things.

Beth Hardin

Greet ings from the Vice Chancel lor of Business Affa irs


Vice Chancellor Hardin at the final home game vs. Wesley College (Nov. 9)


UNC Charlotte Center City won the International Architecture Award for 2013 from the Chicago Athenaeum: Museum of Architecture and Design and the European Centre for Architecture Art Design and Urban Studies.

This award is considered one of the highest building awards for new and cutting-edge design. Congratulations to all that have contributed to Center City’s success!

UNC Charlotte Center City: 2013 International Architecture Award Winner!

CENTER CITY SUCCESS !Zone 3 Team


Employee of the Quarter: Eric Walcott (Zone 5)

FACILITIES MANAGEMENT | Employee of the Quarter

Congratulations go out to Eric Walcott, Facilities Operations Zone 5, for once again being named “Employee of the Quarter.” Eric was also honored as “Employee of the Quarter” for the April to June 2011 quarter. In 2011, his “out of the box” thinking to solve a natural gas leak issue gave him the honors. Now, in the July to September 2013 quarter, we honor him for another innovative idea.

David Smith, Supervisor of Zone 5, indicates “Walcott came up with the idea to pipe out a clean out that is located on the outside of Colvard South. By doing this, if the line got clogged, water would run out of the pipe onto the ground where it would be visible to people passing by. He came up with this idea after the line had clogged a couple of years ago which made the water back up in the building causing water damage. On July 2, David received an email from a staff member on campus stating water was running across the ground and asked was that normal. When Eric arrived on site, he quickly identified the problem and made the repairs. Best of all, no water backed up inside the building causing any damage.”

Walcott joined the UNC Charlotte Facilities Management staff in May of 2006. Today, as a Maintenance Mechanic IV, he ranks his top three job responsibilities to be:

In addition to his dedication to UNC Charlotte, he is a devoted family man. Walcott “loves being a very busy family man.” Volunteering at CMS in the elementary, middle and high schools; being the assistant scoutmaster for his sons’ Boy Scout troop (Troop 42); and the official “Dance Dad” for the Hopewell High School Dance Team (Thunderbolts) tend to keep him on the go. When he is not occupied with his children’s activities and work, Walcott enjoys taking his wife and three children fishing in the mountains.

Thank you Eric for your service to the community and UNC Charlotte!

Nominated By David E. Smith (Zone 5 Supervisor)

Phil Jones presents EOQ Award to Eric Walcott

1. “Safely maintaining and repairing all plumbing systems inZone 5 (and other zones when needed) including working overtime for building shutdowns or being available for emergencies.

2. Working with Design Services and Capital Projects to estimate and submit bids for renovation work on campus in order to keep the work in-house and cut expenditures for the University allowing us to accomplish more of our goals by stretching our budget.

3. Assessing the needs of the different buildings in my zone and proactively providing solutions to potential problems that may arise as the campus continues to expand.”

The Employee of the Quarter award is presented to

an individual who goes beyond expected duties,

consistently maintains a high level of work, exhibits

outstanding customer service and/or demonstrates

creativity, safety, and noteworthy behavior over the

course of the quarter.

Eric Walcott and son, Dalton

Eric Walcott


Team of the Quarter: Solar Decathlon House Electrical Training Team

The Team of the Quarter award is presented to a team with

exceptional performance above and beyond expected

duties exhibiting outstanding customer service with fellow

workers and the University Staff, demonstrating creativity

and initiative that results in outstanding measurable

outcomes during the quarter.

CONGRATULATIONS:To: Lacy Brumley, Ed Diaz, Nick Grey, Zone 2

who were honored with the Associate Vice

Chancellor ’s Team of the Quarter Award

for July - October 2013

Team of the Quarter | FACILITIES MANAGEMENT

Solar Decathlon House

Construction of our Solar Decathlon House began andLacy Brumley, Ed Diaz, and Nick Grey from Zone 2, wereinstrumental in a key piece to this puzzle of offering expertisein the area of electrical training. During this time, 11 student volunteers participated in the construction of the project. Re-quired training was implemented by Zone 2 with short notice due to internal transitions within the Safety Department.

This team met with the student volunteers to discuss the scope of the training, sharing vital information. Lacy, Ed, and Nick performed above and beyond their normal daily activities, per-forming exceptional work, and coordination to accomplish the training. Elizabeth Frere, the Project Manager, commented on what a pleasure it was to work with individuals who were dedi-cated and reported to work with such enthusiastic attitudes.

Lacy Brumley, an electrician in Zone 2, with the coordination of his supervisor, Ed Diaz, were recently involved in the Solar Decathlon Project currently under construction in the EPIC yard. The Solar Decathlon project began with a schematic design completed by students and designers who were hired to create construction documents. Final construction was completed by students and contractors.

Lacy volunteered his time and electrical expertise to assist stu-dents to complete a training program qualifying them to install electrical components in the Solar Decathlon House. Lacy met with students for discussions of the scope of training and toreview a presentation provided by the National RenewableEnergy Laboratory. He was an active member in the two-hour training session along with 11 undergraduate students,two temporary employees, and two faculty mentors.

Lacy’s efforts went above and beyond his day-to-dayresponsibilities and exemplified an excellent commitmentto customer service and collaboration. Elizabeth stated it was a pleasure to work with an individual with such a dedicated andenthusiastic attitude.

Nominated By Elizabeth Frere (Design Services) and Bob Smith (Facilities Operations Area A Manager)


FACILITIES MANAGEMENT | Focus on Staff

C o n g r a t u l a t i o n s O n Y o u r

N ew E m p l o ye e s & Pro mot i ons (July - September 2 01 3)

New Employees

Promotions

Building Environmental Services (BES)Gloria Escobar, BES Technician (Library - 3rd Shift)Aretha Jeter, BES Technician (Library - 3rd Shift)Juana Morales, BES Technician (North - 1st Shift)

Facilities Business OfficeJennifer Smith (FBO – Human Resources Manager)Susan Shackleford (FBO Temp Editorial Assistant) Facilities Information SystemsElias Mahfoud (Business and Tech. Appl. Analyst) GroundsJulio Brandon (Grounds Worker)Pete Caza (Grounds Worker)John Cartier (Grounds Worker)David Rogers (Grounds Worker)Anthony Thurmond (Supervisor Crew Leader)

RecyclingLuis Chalco (Recycling Technician)

RenovationsMark Waters (FM Technical Mechanical Trades) Steam PlantTony Fink (Boiler Operator II) Zone 6Hoyt (Van) Womble (Electrician I)

Facilities Information SystemsFred Brillante, Director

Facilities OperationsPaul Taylor, Area B Manager

Zone 6Parick Foley

ASPIRE is a professional development program that enhances the employee’s knowledge of university policies, state regula-tions, and communication skills. It is a great program for first-year employees to become acclimated to the University culture.

This 21-hour program is divided into three full day sessions. Topics covered in the course are:

• Time & Attendance• Performance Management• Feedback Matters• Disciplinary and Grievance• Equal Employment Opportunities• Diversity• Unlawful Workplace Harassment• Safe Workplace Program• Disability Awareness• Essentials of Leadership

Participants must attend all session in order to receive credit for the program.

Facilitators included Jules Keith-Le, Kathy Hurst, andJoanna Roop, HR Employee Learning and Development; Paula Boettcher, Financial Services; Kieffer Gaddis, Director of Compensation and Position Management; Cindy Edwards, Employee Relations Manager; Tracy Worthy, Interim Director of Staff Employment; and Jerry Lecomte, Police & Public Safety.

Congratulations to all present and past ASPIRE graduates.

Congratulations to the members of Facilities Management who completed the Fall 2013 session of ASPIRE Certificate Program!

From Left to Right: Paula Lail, Terrell Morris, Laurie Manderino,Kim Sowa, Patrick Foley, and Shalisha Kennedy

A S P I R E C E R T I F I C A T E P R O G R A M


Focus on Staff | FACILITIES MANAGEMENT

The following Teams had NO accidents July - September 2013

Facilities Operations

High Voltage/Fire Alarms, Lock Shop, Renovations, Steam Plant, Zone 1, Zone 2, Zone 4, Zone 5, Zone 6,

and Zone 7

Building Environmental Services (BES) and Recycling

Center City Building (CCB), Colvard, Charlotte Research Institute (CRI), East, EPIC 2, Friday, Library, North, South,

West, Woodward, and Recycling

(Statistical Information provided by UNC Charlotte Safety Office)

Debra Mayfield (West), Franjo Pauler (Library)

Althea Cook (EPIC), Catherine Harris (Friday), Uma Pandya (Woodward) Diana Parks (Colvard),

Tomasa Bonilla (Charlotte Research Institute), and Melvin Mayfield (East).

S afe TEAM S of the Q uar t er

First Shift - P ictu r e d above from left to right:

Second & Third Shift - P ictu r e d above from left to right:

Wes Wright (Steam Plant), Tom Guenther (Zone 1),

Jeff Efird (Renovations), Lacy Brumley (Zone 2), Andy Lavoie (Lock Shop), Stan Gant (High Voltage/Fire Alarms),

Josh Hyatt (Zone 7), Steve McMiller (South), John Renwick (Zone 4), Virgie Fewell (North), Latoia Young (CCB),

Bob Fitzgerald (Zone 5), and Patrick Foley (Zone 6)

Facilities Management Safety Slogan

STAKE YOUR CLAIM,MAKE SAFETY YOUR AIM


I nd iv idua l Award for Exce l lence

FACILITIES MANAGEMENT | Focus on Staff

Team Awards for Exce l lence

Applause Cards

Zone 7 Maintenance TeamRandy BaucomJosh HyattBruce KerschnerCharles KrausBrent Offenberger

Assisting Zone 5 TeamCalvin Buchanan, Zone 6Arnold Vanhoy, Zone 6

Jonathan Bell (BES - Kennedy)Julius Brice (BES - EPIC)Nelly Lezama (BES - Kennedy)Bobby Robinson (Automotive)

To view awards photos and read detailed descriptions of nominations, visit:

http:/ / faci l i t ies.uncc.edu/home/awards-program/award-recipients/award-recipients

Compensatory time earned for the quarterly Employee Awards Program must be

used within 90 days ofreceipt. If you do notuse it, you will lose it!

FRIENDLY REMINDER

Krista Chambers & Vince McNeil(Automotive)

James Brown (BES - Colvard)Elzy Neeley (BES - Colvard)Robert Bonds (BES - Library)Laymiya Whittenburg (BES - Library),

Robert Ervin & Melvin Mayfield(BES - East)

Julius Brice & Bill Cavelli (BES - EPIC)

Brien Clapton (Zone 2)

Bruce Kerschner and Josh Hyatt (Zone 7)

David Daignault (Design Srvices)

Brien Clapton (Zone 2)David Daignault (Design Services)Randy Hudson (Steam Plant)

Robert Braun, Mike Camp, Jeff Efird, Robert Gray, James Krupa,Kenny Leazer, Steve Reis, Michael Rogers, Tim Smith, Mark Waters,Robert Whisnant, & James Williams, (Renovations)

Jeff Efird, Michael Rogers,Mark Waters (Renovations) & Armando Vazquez-Montalvo(Zone 5)

Individual Awards

Individual Awards Team Awards

Team Awards


Facilities Focus Feature | FACILITIES MANAGEMENT

SPOTLIGHT : Lewis Jackson

We are pleased and disheartened at the same time toannounce the retirement of a diligent, hardworkingemployee, Lewis Jackson. Lewis has been a part of the Fa-cilities Operations team for approximately 22½ years and has decided that now is the time to begin the next chapter in his life. His official date of retirement is December 31, although he will be leaving sooner than the set date dueto the holidays.

Lewis Jackson began working at UNC Charlotte as an electrician. Over the years, he has moved up to become a Fire Alarm Technician. Throughout his years working for Facilities Operations, he has received numerous awards and achievements. Some of these awards include service awards, team awards, and safety awards. Lewis was also presented outstanding awards within his shop. Along with the awards listed, Lewis has also had perfect attendance up until the past year, which shows just how dedicated and reliable he is!

According to Lewis, the best thing about working forthe University is watching it grow. He enjoys seeing how much the University has grown from his first day working here, compared to where it is now, and where it will be in the future. Lewis also said another great thing about work-ing for UNC Charlotte is the people he worked with. He really hates to leave this job because the people he has met over the years have become like family to him. Lewis also expressed how much he will miss his fellowemployees once he retires and said he will definitely be back to attend football games and other events.

As with any job, he has had his ups and downs, but he wouldn’t change anything about the people he has worked with and the memories he has created. After he retires, Lewis will be able to spend more time with his wife, as well as his kids and grandchildren. Lewis’ time here with Facilities Operations is greatly appreciated and he will be sorely missed.

By Christy Case (Facilities Operations)

Lewis Jackson

Join Us!

Retirement Reception

Friday, November 222:30 p.m. - 4:30 p.m.

Student Activity Center Salons

Third Floor


FACILITIES MANAGEMENT | New FM Employees

Design Services is excited to introduce our newest team member, Tom Bastian. Tom came on board in May as our Senior Project Coordinator.

Tom was born and raised in Chicago where he graduated with a Bachelor in Arts and Architecture degree fromthe University of Illinois. The reason he went intoarchitecture was because his father was a carpenter. He spent many years of hard labor working alongside of him. While he liked that industry, he did not enjoy the physical aspect!

After graduation, Tom moved to Dallas to work for thenext three years for a nationally known Architecture firm. One of his more memorable projects was a 60 story office building, where he provided the construction documents. Tom then moved to San Diego, where he worked for two firms also doing commercial architecture. While there, he worked on several projects with Disneyland. During this time he received his architecture license. From there, he moved to Montana where he was exposed to university work. He was the architect doing design work for theUniversity of Montana.

Not long after moving there, he and his wife decidedto work with Engineering Ministries International. He designed projects for missionaries and churches that serve the poorest of the poor. Examples: hospitals, orphanages, clinics, and schools. They lived in Guatemala (five years)and Costa Rica (three years). He served as director of theoffice in Costa Rica which served all of Latin America and the Caribbean. They returned to the US in 2011 to work for JAARS, a ministry center for bible translation.

Tom and his wife, Debbie, met in San Diego and have been married for 20 years. They live in Waxhaw with theirchildren Maggie (17), Richard (16) and Lydia (13). Their eldest, Josh (29), lives in Montana. He enjoys spendingtime with his family and is actively involved in his church.

Please join us in welcoming Tom to our team!

Amanda Caudle, Design Services

The Facilities Operations team is happy to welcomethe three newest employees to the Renovations Shop! The new employees are Michael Rogers, Jeff Efird, and Mark Waters (pictured left to right above in that order).

The three men joined Facilities Operations as FM Build-ing Trades Technicians. To get to know the guys, they were asked to participate in an interview and we learned some interesting things about them.

First, Michael enjoys bird hunting and spending time with his wife and kids. He is also a skilled brick mason.

Jeff is an outdoorsman who loves to go camping and fishing. He also enjoys listening to bluegrass music in his spare time.

Last but not least, Mark is an avid fisherman who coached baseball and basketball in the past.

Their job duties include things such as remodeling offices, cabinetry, and brick masonry. Recently, Michael, Jeffand Mark completed a project that consisted ofredesigning the FM and Design Services area. When they were asked how it went they said, “It worked like clock-work. We all worked together as a team, in fact, all of Renovations works together very well. It’s as if we know what each of us is thinking.”

We are happy to have Jeff, Michael, and Mark joinour team. Please help us to welcome them toFacilities Operations!

Christy Case, Facilities Operations

Welcome New FM Employees

Tom Bastian (Design Services) Michael Rogers, Jeff Efird, Mark Waters (FO)


New FM Employees | FACILITIES MANAGEMENT

Facilities Management welcomes the new University SustainabilityOfficer, Michael (Mike) Lizotte.Chris Gilbert, Director of FacilitiesPlanning, noted that: “we are verylucky to have hired such a talented,experienced professional into thisposition. I am sure Mike will makea positive impact on furtheringsustainability practices on campus.”

Lizotte holds a Doctorate in Marine Biology, a Master’s in Botany and a Bachelor’s in Environmental Science and sayshe has “been preparing for the job of a sustainability officerfor a long time.” He brings a history of interdisciplinary work in systems ecology and in teaching environmental studies.“My favorite puzzles were trying to integrate ideas frommany disciplines or positions,” he says. Most recently, Mike worked for six years managing sustainability initiatives atthe University of Wisconsin Oshkosh.

Lizotte brings experience from a diverse range of activities,all strong components of a successful sustainability program. As a classroom professor and researcher, he understandsteaching sustainability curriculum and maintaining acompetitive research lab. He enjoyed several years engaging students, working with environmental organizations andadvocating for increasing the number of STEM (Science, Tech-nology, Engineering, and Mathematics) degrees. Lizotte also worked at NASA headquarters and served as research director for an oceanography institute.

In his most recent position at Oshkosh, Lizotte “really enjoyed the challenges of merging social, environmental and financial goals of the institution, and getting to work with students,faculty, staff, and our home city.” He was also personallyinvolved in several community sustainability efforts.

UNC Charlotte’s dedication to advancing its sustainability ini-tiatives is what attracted Lizotte to the position. Lizotte transi-tion to Charlotte has been very favorable, “People have been very positive, with many friendly and helpful offers to help me settle in on campus and the neighborhood. Thanks too for the beautiful weather!”

Laurie Manderino, Facilities Planning

New Human Resources Manager,Jennifer W. Smith, recentlyjoined the Facilities Managementteam. She brings over 22 years ofexperience within higher education.

She is new to Charlotte having moved from Lake County, Illinois, in February, 2013. Jennifer comes to UNC Charlotte from Rosalind Franklin University of Medicine and Science where she served as the Assistant Director of Human Resources for 5.5 years. Prior to relocating to Lake County, she lived in Peoria, Illinois and worked for Bradley University for 16.5 years as their HR Administrator.

Jennifer has a Master of Science in Health Administra-tion and a Bachelor of Science in Family and Consumer Sciences and Business Management.

Her office is located on the second floor of the Facilities Management building, Room 213. She may be reached by phone at 704-687-8470 or email at [email protected].

Shelly Theriault, Facilities Business Office

Welcome New FM Employees

Mike Lizotte (Sustainability) Jennifer Smith (FBO)

From the desk of the Associate Vice Chancellor Continued

The first value in our S.H.A.R.E Values is Safety. This year we have a 30% reduction in accidents from last year. Let’s finish out the year strong with NO More Accidents. Be safe, watch yourself, and watch your teammate. With winter approaching, make provisions for bad weather.

Our Facilities Management vision says we are striving to be “A proficient, responsive, and adaptable ‘Team of teams’”. Let’s keep this idea foremost as we work together as a ‘Team of teams’ to provide the best possible service to our customers – the students, faculty, and staff of UNC Charlotte!

Finally, as we enter the holiday seasons, I hope everyone enjoys their winter break. You deserve the time off. Please take time to reflect and relax with family and friends.

Philip M. JonesAssociate Vice Chancellor for Facilities Management


ARCHIBUS Update

FACILITIES MANAGEMENT | Archibus

The Facilities Information Systems (FIS) team completed its ARCHIBUS system upgrade to Version 21.1 on Friday, September 13, 2013.

Although the upgrade addressed many backendsystem updates, users have also been provided severaluseful functionality changes and many upgraded viewsand reports.

A couple of the most noticeable changes for users are:• The log in screen’s new look• The autocomplete function when entering data on a request form • The simpler, easier way to filter information on data lists o Prior to the upgrade, many of the old ARCHIBUS report views required users to scroll to the far right to select a filter button to filter the data and remove the filter after they typed in their search criteria.

o The old filter buttons have been removed and these upgraded report views provide users the ability to select Enter on the keyboard after they have typed in their search criteria.

o To remove the filter, users simply select the small “x” located to the right corner of the list.

For additional information on these and other new changes recently implemented with ARCHIBUS, you may refer to the What’s New document located at the bottom of the ARCHIBUS log in page: https://archibus.uncc.edu.

We appreciate your patience during the last severalweeks as we worked to resolve bugs and correct problems resulting from the upgrade. We will continue to trouble-shoot and resolve all remaining issues as they are reported.

Please feel free to contact us at https://facilities.uncc.edu/our-services/business-related-services/information-systems with any ARCHIBUS related problems or questions.

By Pamela Duff (FIS)

ARCHIBUS What’s New document URL:https://archibus.uncc.edu/archibus/schema/ab-core/views/sign-in/docs/ARCHIBUS_21.1_whats_new.pdf

ARCHIBUS 21.1


From the Desk o f Lee Snodgrass

Facilities Operations | FACILITIES MANAGEMENT

Facilities Operations (FO) continues to experience many positive aspects of change. Our recent leadership changes, work order process updating, and final FCAP (Facilities Condition Assessment Program) development stages are three examples of our growth and our dedica-tion to our customer service core focus.

He has a diverse background in facilities management, a lot of experience with public utilities, and most recently came from the facilities manufacturing arena. Lee is looking forward to expanding our BAS (Building Au-tomation) capabilities and is already engaged with the development and implementation of FCAP.

Paul Taylor was promoted from Zone 4 (Food Service Supervisor) to Area B Manager. He is well known for his customer-centered focus and looks forward to getting more familiar with the building systems and the customers.

Ed Diaz was recently promoted to Zone 2 Supervisor. He served asthe interim supervisor for the past nine months.

Ed is well known for his candid demeanor and getting things done. Ed’s focus will be the new PORTAL building and working to validate a new BSL 3 Lab.

This process will streamline and expedite problem resolu-tion and how we communicate this information to our staff.

FCAP is a multi-level program which analyzes our facil-ity conditions. In March of 2014, the State will begin a campus wide assessment of our facilities. Our internal program is designed to not only report conditions, but also enhance our ability to prioritize overall building needs and planned improvements. On November 11, Christopher Liner joined our team as FCAP Manager. He will be ac-tively involved with finalization and implementation of this multi-leveled program.

FO will continue to proactively engage in all aspects ofFacilities Management. We must flex and be ready for anyall challenges to meet the needs of the campus community.

I appreciate all FO staff and the contributions you make to our team of teams. Have an awesome winter break!

By Lee Snodgrass, Director (Facilities Operations)

In the last few months we have made three exciting changes amongst leadership.

Lee Beard joined us in June as the Central Operations Manager. We continue to update

internal guidelines in an effort to improve the work order process.

Christy Case, FO’s Univer-sity Program Associate, is the FO liaison and will continue to proactively help identify issues and get them resolved.


FACILITIES MANAGEMENT | BES&R Radio Etiquettel

Building Environmental Services (BES) & Recycling cares for UNC Charlotte’s built environment to provide a safe and healthy campus. We achieve this by routinely cleaning, recycling, and conserving University resources.

In striving to align with Facilities Management’s vision,key business drivers and standard to continually improvein our operation we are implementing Radio EtiquetteProtocol. BES & Recycling currently shares channel5 on the radios. With nearly 160 employees accessingthis channel to communicate on the radios daily it is impor-tant to streamline our internal communication processes.

The Radio Etiquette Protocol was created by the BES Advisory Board, a group of BES technicians, representing each zone and shift focused on establishing new standards of unity, transparency, communication and accountability within BES. The BES Advisory Board determined thisissue to be a priority and continually met to develop, edit, prioritize and finalize the Radio Etiquette Protocol. The Radio Etiquette Protocol has become a 10 part formalized guide on how to engage in effective communication when utilizing the radios. In addition to the Radio EtiquetteProtocol, a radio ‘Quick Guide’ was also formulated and distributed for technical assistance.

As we continue to roll out the training on the RadioEtiquette Protocol, we will see continuous improvementin communication and a coordinated ‘Team of Teams’.

BES & Recyc l ing Implements Rad io E t iquet te Pror toco lBy Solomon T. Franklin (BES & R)

1. Make sure your radio is on, functioning properly, and on the correct channel (channel #5 –BES & Recycling).If you suspect that your radio may be malfunctioning, radio check to a Supervisor.

2. Do not lean on or sit on the talk button to inadvertently tie up the radio channel.

3. Keep your radio volume set at an appropriate volume. Adjust your volume based on situations. Eg: When an employee is run-ning a machine that is loud.

4. Don’t interrupt others as they are trying to speak; don’t cut off people when they are attempting to call someone. Wait 5 seconds to know if there is a previous call on the radio, so you do not interrupt. If there is a previous call on the radio, wait until it is complete before starting your call.

5. Keep a moderate and respectful tone when speaking on the radios; do not speak too loud.

6. Speak professionally when using the radios. Useconsistent protocol for describing the situation(s) overthe radios: - State your first and last name (Let the person know who’s calling) Who you are calling (First and Last Name) when initiating or prompting the call What location of the issue is - Brief and succinct description of the issue; Action item to be addressed; End each call with “10/4” or “Thank You”

7. Use: “Where can I meet you?” or “What building are you in?” instead of asking “where are you (What’s your 20)” Revise the radio language “What’s your 20?” - Employee may be in a situation where they do not want to divulge the information of where they are. Eg: They may be in the restroom.

8. Do not discipline or threaten colleagues on the radio,especially if they do not answer. If you do not get an answer,the Supervisor or the Lead Tech should find the colleague;have consideration that they may be doing a task that impairs their hearing.

9. Do not hold conversations or discuss personal business on the radio; get to a land line to hold work related conversations.

10. If there is a scheduled break do not call colleagues over the radio, unless there is an emergency. In case of an emergency, where an employee does not answer after three attempted calls, contact the nearest colleague working in the area.

R A D I O E T I Q U E T T E P R O T C O L


Recycling | FACILITIES MANAGEMENT

Zero Waste football updatesThrough the first five games we have recycled 12,000 pounds, composted 23,000 pounds, and landfilled 7,000 pounds of material for a total diversion rate of 85.5%. The diversion rate has grown each week and the results from the UNC Pembroke game increased to 93%!

R ecent successes with the UNC Charlotte Recycling program have brought attention from outside the University borders. As such we have been able to provide two toursduring the month of October to Duke Energy and Wells Fargo Corp. The tours allow us to share ourexperiences with others on various ways to reduce waste. People are eager to hear how it works along with many otherinitiatives within the Recycling Department.

Recyc l ing Depar tment g ives tours in OctoberBy Devin Hatley (Recycling)

Campus Clean up Photos (Fal l 2013)

Zero Waste recogni t ion (November 9)


ALL EMPLOYEES MEETINGS

January 21, 2014 (2nd / 3rd Shift)10:00 pm | CHHS 281

January 22, 2014 (1st Shift)10:00 am | McKnight Hall

FACILITIES MANAGEMENT | Did You Know?

Did You Know?... You can go to the Campus Special website:http://www.campusspecial.com/unc-charlotte/couponsfor all types of discounts for UNC Charlotte faculty/staff.

In case you didn’t know, there isnow a three-way stop on the section of Cameron Blvd that runs from Mary Alexander Road up to John Kirk Drive. The stop is located where Martin Village Lane, which has been widened and repaved, intersects with Cameron Blvd.

The additional stop was added as a precaution for the limitedvisibility drivers may experience along the road due to theconstruction fencing for the Residence Hall Phase XII project.The completion date for Phase XII is July 2014.

Trade and Management Training Seminars are being offered through the “Facilities Management Academy.”The most recent seminar was Fire Stop training held Octobert 24, 2013. Seminar suggestions and questions are welcome! Please contact Clyde Derberry by phone at 704-687-0544 or email [email protected].

Did You Know?FM Training Academy, By Clyde Derberry (FBO)

By Dorothy Vick (Capital Projects)

Three-way stop, Cameron Blvd.

2013 Holiday Party

There was a winner at every table thanks to the Left/Right game.

James Harris was our grand prize winner receiving four tickets to the Carolina Panthers football game.

One of the highlights was the sing-ing contest featuring our managers and directors. Our leaders have talent! Chartwells provided us a delicious buffet which received rave reviews.

Thanks to our event committee, volunteers, and entertainment for making this the best party ever!

On November 18, we kicked off the holiday season with our annual holiday party. There were 230 attendees including retirees and guests.


FM Birthdays | FACILITIES MANAGEMENT

Happy B i r thdayNov . 2013 - Jan . 2014 B i r thdays


Mission

To provide a qual i ty learning, research, and l iv ing environment for the benef i t of students, faculty, staff , and the community by planning, bui lding, operat ing,

and maintaining the campus of the Universi ty of North Carol ina at Charlotte.

Vision

• A leader in Faci l i t ies Management dist inguished by safety and excel lence.• A prof icient , responsive, and adaptable ‘Team of teams’ .• Providing high qual i ty services and faci l i t ies in an environmental ly

sustainable manner.

CREATING A CAMPUS OF DISTINCTION

The University of North Carolinaat Charlotte

Facilities Management9201 University City Blvd.Charlotte, NC 28223-0001


The

Un i

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We S. H. A. R. E. Facilities Management Values:Safety, Honesty and Integrity, Accountability, Respect for Others, and Excellence

facilities focus issue 47

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