facilitating in-hospital patient empowerment€¦ · –project provides opportunity to rethink how...

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“Facilitating In-Hospital Patient Empowerment”

A Complimentary Webinar From healthsystemCIO.comSponsored by SONIFI Health

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Housekeeping

• Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com• Ask A Question

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• View the Archive• You will receive an email when our archive recording is ready. • Separate registration is required.

http://healthsystemcio.com/presentation/patient-engagement-webinar.pdf


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Agenda — Approximately 45 Minutes

• 30 minutes: Ed Marx, SVP/CIO, Texas Health Resources & Brenda Taylor, ITS Director, Texas Health Resources

• 5 minutes: A Word From Our Sponsor: Jamey Christensen, SVP, Sales and Marketing, Sonifi Health

• 10: minutes: Q&A w/Ed Marx & Brenda Taylor


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Facilitating In-Hospital Patient

Empowerment

Door to Discharge to Home


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Philosophy

Facilitating In-Hospital Patient EmpowermentBrainchild of Progressive CEO


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Starting from Scratch…

• This facility cannot be “business as usual”

– Project provides opportunity to rethink how we deliver healthcare

– How would we design healthcare if we could start over?

• “Start-up” company mentality

– Incubator for innovative concepts

– Lots of input from the beginning (patients & families, caregivers, community)

• Evidence-based design

– Best-practice research

– Modern technology

patient and provider-centered care

not hospital-centered care

Brainchild of Progressive CEO


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Utilizing Tech to Improve Human Experience

• Leveraging RTLS to connect caregivers to equipment, patients and each other

• Engaging our technology partners to fully integrate systems and develop new tools that escalate human capacity

• Utilizing newfound data trends to make better decisions

• Allowing transparent and whole person care to patients and families through applications


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Philosophy

Value



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Real Time Location System

Key Areas of focus– Equipment

• Specific classes of Clinical/Non-Clinical

– People

• Inpatients, Outpatient Surgical

• Staff (clinical, non-clinical, leadership)

– Temperature


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Use Cases and ROI

• Patient Flow and Capacity Management (workflow)

• Patient and Staff Safety

• Resource Management

• Business Analytics


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Patient Flow and Capacity Management

• Hospital impact area: Patient discharge, OR/OB workflows

• Example: Automated, rules-based process

• Outcome: Improved staff efficiency and room turnover time


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Patient Flow/Efficiency Workflow

• Patients issued locator tag upon Admission and follows patient throughout stay

• Alerts fired to appropriate staff based upon rules built inside of the application

• Automated discharge integrates two systems and reduces non-value added steps

1. Patient is d/c out of RTLS system

2. Bed status in capacity mgt system changed to “Dirty”

3. Communication to EVS staff that bed is ready to be cleaned

4. EVS team uses iPod touch to monitor tasks and close feedback loop

14


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Patient and Staff Safety

• Hospital impact area: Infection Control

• Example: Ft. Worth Measles Outbreak

• Outcome: Accurate identification of staff exposure


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Resource Management

– Hospital Impact area: Operating expense and equipment

management

– Example: Mission Control

• Designing hospital operations to leverage technology

– Outcomes:

• Coordinated logistics management

• Best in class transport/job rate

• High employee satisfaction


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Business Analytics

– Hospital impact area: Business intelligence & operational

efficiency

– Example: Budgetary & Expense Management

– Outcome: Reduced equipment cost


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Mission Control – Centralized Logistics

• Operations center of hospital/Coordinated communication/management

• Proactive par level equipment management

• Centralized staffing requests

• Coordinated duties result in above benchmark performance in transport/activities

• Engaged, passionate team that supports clinicians

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Patient Transports Equipment Transports

PBX Dispatch

Emergency Operations Mail Delivery

Maintain Portable O2 Monitor RTLS

Monitor HUGS Monitor Simplex Fire Panel

Monitor Security Cameras Linen

Maintain Unit / CSO Communication Rental Equipment

Ancillary Support for Nursing Units

Maintain Facility On-Call Schedules

Mission Control Services

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Philosophy

Value

Technology



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Mobile Devices to Improve Throughput

• Patient Portal • Tracking


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Single Sign-On

• On average, care providers log into workstations and applications 70 times a day. Single Sign-on ends these challenges by delivering an end-to-end solution that incorporates single sign-on, authentication managementand virtual desktop roaming

http://www.imprivata.com/products-solutions/identity-access-management/single-sign

http://www.imprivata.com/products-solutions/identity-access-management/authentication-management

http://www.imprivata.com/products-solutions/identity-and-access-management/virtual-desktop-roaming


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Digital Signage for Patient Room


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Information on Patient Room Signs• Patient name

• Admitting Physician

• Treatment team- including Nurse and PCT

• Isolation

• Fall Risk

• NPO

• Allergies

• Language


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Patient Facing Tablets


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Applications on Patient Tablets

• Netflix

• Pandora

• Skype

• Patient Services• Room Service- Order meals from the tablets

• Adjust temperature of the room

• Patient Portal

• Patient Education Materials


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Philosophy

Value

Technology

Outcomes



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Outcomes

• Immediate Images in our EHR

• Instance notification

• Safety

• Security

• Improve Patient Satisfaction scores


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iTouch for Wound Photos

• Clinical staff can capture images of patient wounds using the Epic applications of Haiku or Canto from a mobile device provided and licensed by THR. Downloads directly into EHR


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Tracking for EVS and Mission Control

• Instant notification to the EVS staff to quickly address cleaning needs in the patient rooms

• Increases bed turnover time

• Increases efficiencies with patient transports


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Safety

• Infection Control

• Physical Building Safety

• Massive Transfusion Protocol (MTP)

• Medication Distribution

• Education

• MIA

• Alerts


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Patient Survey Result on Bedside Device

1. What do you think of your Tablet Bedside Device?• 74% positive feedback- 55% say: I Love it!!!!

• 9% indicated they did not use the device

2. The thing I used most when I used my tablet was:

• 50% Entertainment

• 30% Meals and Temperature

• 20% Patient Education

3. The Tablet Bedside Device made viewing my prescribed education easier

• 87% Yes

4. I used my Tablet Bedside Device to change the temperature in my room

• 63%


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Concierge

• MySafe

• MyFridge

• MyPassword

• Anything!


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Philosophy

Value

Technology

Outcomes

Next & Questions?



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Coming Soon

•Bedside• Bedside is a patient-driven, interactive tablet app, designed to strengthen the

patient’s relationship with the care team – making the hospital stay more enjoyable and productive.

• Patient-facing options include:• Happening Soon – a real-time schedule of planned procedures and inpatient events.

• Taking Care of Me – a visual summary (with profiles) of the care team.

• I Would Like... – an overdue improvement on the nurse call button for requests.

• Note to Self – a recorder and notepad for patients to prepare for discharge.

• My Health – a patient-friendly summary of lab results and vitals.

• To Learn – a hub for patient education, promoting quick recovery and reduced readmission.

• Messages – an easy place to communicate with the care team on the patient’s terms.

• MyChart Activation – so patients can remain engaged when they return home.


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• Passive RFID

• Business Intelligence Analytics on Staffing

– Early development: Patient satisfaction

• EHR Integrations

• And others…

Coming Soon


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“Facilitating In-Hospital

Patient Empowerment”

Jamey Christensen, MHASVP, Sales and Marketing, SONIFI Health


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The SONIFI Health Mission

Interactive patient technology that

inspires active patient participation along the

care continuum for positive behavior change and improved outcomes.


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Who We Are

1.4 Millioninteractive media locations

Industry leadership in the Interactive Patient Engagement Marketplace

OUR COMMITMENTOperating within every possible wiring configuration, your hospital is in the most committed and knowledgeable hands in the industry

30+ Years of interactivity experience

OUR CORE BUSINESSDeveloped an unmatched core competency for simplifying and perfecting the technology for the best patient experience possible

OUR APPROACHOur solution interfaces seamlessly with over 30 clinical and third party solutions

Integrated30+ clinical & 3rd party


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Infrastructure Matters

• SONIFI has patented delivery methods that can utilize existing coax or cat 5 cabling

• Implementing on your existing infrastructure keeps capital expense costs in check

• Developed our architecture for tablet and use of patients own device (BYOD) on Android and IOS

• Major TV companies such as LG, PDI, Samsung, Panasonic, RCA have our technology built in them


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SONIFI Health Solutions

• Patient Education• Patient Entertainment• Patient Portal Integration • Care Team/Digital Whiteboard• Environmental/Room Controls• Distraction Therapy

• Video Conferencing• Schedule View• Pharmacy Fulfillment• Questionnaires• Nursing Dashboard• Meal Ordering


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Hospital System CentralizationIntegrating separate hospital systems

to ensure the patient remains the highest priority:

• EMR Patient Portal Access

• Hospital Information

• Dietary System Meal Ordering

• Patient Education Videos

• Entertainment/Relaxation

• Care Team Interaction

• Patient Schedule

• Environmental Controls

• Communication Systems


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Resulting Benefits

• Set expectations for the patient upfront

• Prepare the patient for what is to come during the visit

• Increase comfort level of the patient within the environment

• Prepare the patient to engage in more valuable conversations with providers

• Provide positive distractions

• Build confidence prior to leaving the hospital

• Positively effect HCAHPS scores

• Improve the patients health


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Thank You

Jamey Christensen, MHA

[email protected]

801-360-2110

1-888-988-7846

mailto:[email protected]


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Q&A

Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the

send to default as “All Panelists.”

Brenda Taylor ITS Director Texas Health Resources


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Thank You!

• Thanks to our featured speaker: Ed Marx & Brenda Taylor!

• Thanks to our sponsor: Jamey Christensen & SONIFI Health

• You will receive an email when our archive recording is ready. (Separate registration is required)

• CHIME CHCIO Credits – Attending our Webinars = 1 CEU

• Questions/Comments – Anthony Guerra [email protected]

Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events.

mailto:[email protected]

http://www.healthsystemcio.com/webinars

facilitating in-hospital patient empowerment€¦ · –project provides opportunity to rethink how...

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