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Quality, Specialization, Personal touchQuality, Specialization, Personal touch

How much do you invest to attract your customers?

Do you know in reality what they experience when they visit you?

FACE OFF BULGARIA - THE MYSTERY SHOPPING COMPANY

The mystery shoppers of Face Off Bulgaria Face Off Bulgaria will get in the shoes of your customers and you will receive invaluable information for the performance of your company at any time and any point of sale in Bulgaria.


Mystery Shopping is a very useful and effective tool for measuring and improving the quality of services offered, increasing profits and preventing loss.

Reality Check - clear and objective view of the process of offering products and services in any industry.

Mystery shopping programs are designed to measure whether or not your company delivers products and services according to its standards, and to identify possible areas of improvement.


Detailed reality check

Applicable in any industry

Far more affordable investment than any other traditional marketing instrument


Measuring the performance of staff and management

Establishing training needs

Preparing bonus systems for staff and management

Keeping brand standards

Measuring the performance of trade partners

Taking timely preventing measures in situations like: lack of information during promotions, product quality, etc.

Preventing loss

Benchmarking

Offering excellent customer service and increasing profits!


Protecting your company from loss

Giving you KEY COMPETITIVE ADVANTAGE – invaluable, objective and detailed information for your company’s performance

Motivating your employess to offer excellent service and sell more to all of your customers, all of the time


Specialised Mystery Shopping company; member of MSPA Europe – Mystery Shopping Providers Association

International know how and software

More than 500 trained mystery shoppers throughout the country

24/7/365, fast and easy access to the input data via our professional web based Mystery Shopping software


Mystery shopsMystery shops – visits in person, by means of which you will find out what in reality is happening in your points of sale throughout the country, at any moment

Mystery callsMystery calls – evaluations of the service quality over the telephone, most commonly used in support and call centers and companies offering phone transactions

Mystery Shopping for Mystery Shopping for manufacturers and manufacturers and distributorsdistributors – very effective method for monitoring your trade partners – find out how your products are being presented and whether education, advertisement and trade discount investments are accounted for


Benchmarking Mystery Benchmarking Mystery ShoppingShopping – extremely useful tool for evaluating competitors’ performance and positioning

Price Audits Price Audits – monitoring competitors’ prices for certain products/ services

Mystery e-mail Mystery e-mail – evaluating e-mail correspondence, as well as e-mail transactions


Hypermarkets

Automobile industry

Fashion industry

Financial institutions

IT companies

Call centres

Pharmaceuticals

Supermarket chains

Manufacturers and distributors

Real estate

Courier companies

Others...



Professionalism and qualitySpecialisation and personal touch

Sashka Pavlova

Sales Manager

Face Off Bulgaria - The Mystery

Shopping Company

12 Juri Venelin Str.

Sofia 1000

Tel.: +3592/ 981 23 75

E-mail: [email protected]

Web: www.faceoff.bg

Eva Parvanova

Owner

Face Off Bulgaria - The Mystery

Shopping Company

12 Juri Venelin Str.

Sofia 1000

Tel.: +3592/ 981 23 75

E-mail: [email protected]

Web: www.faceoff.bg


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