Διοίκηση Παραγωγής production & operations …pom (pg ) -lectures 1-2 october,...
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POM (PG ) - Lectures 1-2 October, 2018
Καθ. Γ. Μποχώρης 1
Καθηγητής Γεώργιος Μποχώρης
Γραφείο 435, Τηλ. 210 4142253
Διοίκηση Παραγωγής
Production & Operations Management
Διοίκηση Παραγωγικών Λειτουργιών
MBA
Τμήμα ΟΔΕ
Πανεπιστήμιο Πειραιώς
◦ Εισαγωγή
◦ Περίγραμμα Ύλης
◦ Βιβλίο, Εργασίες, Εξετάσεις
◦ Introduction to Business Administration & Management
◦ Introduction to POM
◦ Κεφάλαιο 1
◦ Κεφάλαιο 2
◦ Ασκήσεις για το επόμενο μάθημα
Δομή Μαθημάτων 1ου Π/Σ
POM (PG ) - Lectures 1-2 October, 2018
Καθ. Γ. Μποχώρης 2
Ελληνικά ή Αγγλικά
Εργασίες
Ασκήσεις
Βιβλίο & Πρόσθετο Υλικό
Ξενόγλωσσο Βιβλίο
Ελληνικό Βιβλίο
... βιβλίο, εργασίες , ...., εξετάσεις
Εναλλακτικές Δυνατότητες
Χωρίς Βιβλίο ?
Ξενόγλωσση Βιβλιογραφία (διαρκής ενημέρωση)
Μελέτες Περίπτωσης
Τιμή Βιβλίου
Εξετάσεις
Επιχειρηματικές Λειτουργίες
Μαθήματα
... εφαρμοσμένη γνώση
POM (PG ) - Lectures 1-2 October, 2018
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The Heritage of POM
What is POM (OM)
Products & Services (Differences)
Operations in the Service Sector
Organizing to Produce (Products & Services)
Ch1 - Operations & Productivity
Exciting New Trends in POM
What Operations Managers Do
Ethics & Social Behavior
POM & other Management Functions
The Productivity Challenge
What is Business Administration ?
“The purpose of a business
is to
create a customer”
Peter Drucker
POM (PG ) - Lectures 1-2 October, 2018
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Management & Leadership
“… Management is doing things right
Leadership is doing the right things …”
Peter Drucker
Innovation
“Innovationdistinguishesbetween a leader &a follower”
Steve Jobs
POM (PG ) - Lectures 1-2 October, 2018
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Steve Jobs on Teamwork - Excellence
“Be a yardstick of quality.
Some people aren't used to an
environment where excellence is
expected”
“Great things in business are never
done by one person.
They're done by a team of people”
... a changing world
POM (PG ) - Lectures 1-2 October, 2018
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Changing Operational Models
“Sharing Economy”
amazon, uber, airbnb, ….”
… Access …
POM (PG ) - Lectures 1-2 October, 2018
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… Availability …
Competitive Advantage
POM (PG ) - Lectures 1-2 October, 2018
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Darwinian Environment
Διάθεση για Αλλαγές ...
POM (PG ) - Lectures 1-2 October, 2018
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Dancing Elephants
“When I arrived at IBM, there were Team signs all around. I asked, 'How do people get paid?' They told me, 'We pay people based on individual performance.’
The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, theythink that's what's really going to affectemployees.
People don't do what you expect but what you inspect.”
Environmental Trends
POM (PG ) - Lectures 1-2 October, 2018
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Change, …, Re-Organization
“… we can’t solve problems
by using
the same kind of thinking
we used when we created them …”
Albert Einstein
... Αλλαγές
POM (PG ) - Lectures 1-2 October, 2018
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A not so disrupted Operation
Change, …, Re-Organization
“… every act of creation is, first of all,
an act of distruction ...”
Albert Einstein
POM (PG ) - Lectures 1-2 October, 2018
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A Disrupted Operation
Digital Disruption
“Banking is necessary, banks are not”
Bill Gates
POM (PG ) - Lectures 1-2 October, 2018
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Digital ...
“… digital mastery
is not about the technology itself,
but about
how it supports business transformation”
Leading Digital, MIT Initiative on the Digital Econom
what is POM ?
Production
isthe creationof goods & services
Operations Management (OM)
is the set of activities that creates value in the form of goods & services by transforming inputs into outputs
POM (PG ) - Lectures 1-2 October, 2018
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what POM does ?
converts inputs into outputs
overseeing, designing, controlling the process of production & redesigning business operations in the production of goods &/or services.
ensuring that business operations are efficientusing as few resources as needed & effective(meeting customer requirements)
The Productivity Challenge
“Western countries ...
higher living standards / costs …
hope to keep on increasing their wealth …
by increased productivity”
Collinson Grant
POM (PG ) - Lectures 1-2 October, 2018
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The Productivity Challenge
Inputs
Labour,Capital,
Management
Processes
The U.S. economic system transforms inputs to outputs at about an
annual 2.5% increase in productivity per year. The
productivity increase is the result of a mix of
capital (38% of 2.5%), labour (10% of 2.5%), and
management (52% of 2.5%).
Outputs
Goods &Services
Tangible
Separate Production from Consumption
Can be inventoried
Low Customer Interaction
Organizing to Produce (Products & Services)
Προϊόντα & Υπηρεσίες
Produced & Consumed at the same time
Often Unique
High Customer Interaction
Inconsistent Definition
Intangible
Often Knowledge based
POM (PG ) - Lectures 1-2 October, 2018
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Λειτουργίες
Αξιοπιστία
Ικανότητα Επισκευής
Αντοχή
Αισθητικά Χαρακτηριστικά
Χαρακτηριστικά
Προϊόντα – Διαστάσεις | Περιγραφή
Συμμόρφωση
Συμμόρφωση
Ασφάλεια
Εν συναίσθηση
Προσβασιμότητα
Ανταποκρισημότητα
Αξιοπιστία
Υπηρεσίες – Διαστάσεις | Περιγραφή
Απτά Στοιχεία
POM (PG ) - Lectures 1-2 October, 2018
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Why Study / Practice POM ?
Customer Experience
Costly part of an Organization
Major Management Function
Where Companies look for their next CEO
Business FunctionCompanies
Private Public
1 Operations 73% 72%
2 Finance 66% 71%
3 Sales 65% 67%
4 Marketing 46% 51%
5 Engineering 22% 35%
6 Human Resources 29% 20%
7 Other 16% 20%
8 IT 11% 14%
9 R&D 9% 6%
POM (PG ) - Lectures 1-2 October, 2018
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From … To
Local or national focus
Batch shipments
Low bid purchasing
Lengthy product development
Standard products
Job specialization
Global focus
Just-in-time
Supply chain partnering
Rapid product development, alliances
Mass customization
Empowered employees, teams
Competitive Advantage through Operations
Competing on Differentiation
Competing on Cost
Competing on Response
Ten Strategic Decisions & Competing on ..
Ch2 – Operations Strategy in a Global Environment
POM (PG ) - Lectures 1-2 October, 2018
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Ten Strategic Decisions
Operations’ CompetitiveDecisions Advantage
Product
Quality
Process
Location
Layout
Human Capital
Supply Chain
Inventory
Scheduling
Maintenance
Response(Faster, to the need)
Cost Leadership(Cheaper)
Differentiation(Better)
σας ευχαριστώ ....
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