f & b service theory manual

7/31/2019 F & B Service Theory Manual

1/51

GDL FV@AGMR

Sngaa Ji{iamxliez Zr`gegef

Dye`r Si Rmf`r

Zr`geirs X`cn`fiV`gzir , Zdimrw

GESZGZYZI MK DMZIA L@E@FILIEZ ! FV@AGMR L%X%

Zdi E`zgme`a Cmyecga kmr Dmzia

L`e`filiez

@,3:! Siczmr ;2! EMGJ@ 280387

SYEGA NYL@R sngdl4;Hw`dmm%cml 8777;888:77
mailto:[email protected]:[email protected]


2/51

V`gzir Cmyrsi $Sgt viins'?

Zdimrw Cmlxmeiez

Aissme Xaè Em? ZL-0

Zmxgc? Xrgji ge zdi E`zgme?

Gejg`, @ Yegzw ge Jg{irsgzw%

Zdi a`rfisz jilmcr`cw ge zdi vmraj%

X`fi,0

Bm`szs mk rgcd cyazyrà dirgz`fi? bifgeegef vgzd zdi D`r`xxè cg{gag`zgme! Zdi @rwè

cg{gag`zgmes mk zdi Emrzd èj zdi Jr`{gjgè sizzailiezs ge zdi Smyzd! zdi gekayieci mk zdi

L`yrw`s! Zdi Fyxz`s! Cdma`s èj Xèjw`s mk zdi smyzd! zdi ge{`jirs vdm sizzaij ge Gejg` zdi

Lyfdàs!kmaamvij bw zdi Brgzgsd ryai! zdi Fmè mccyx`zgme bw zdi Xmrzyfyisi! Zdi Kriecd

gekayieci me Xmejgcdirrw d`{i aikz Gejg` vgzd yegpyi ?

Riagfgmys lgt

Kmmj d`bgzs

Jrissgef izgpyizzis

[`rgij ciaibr`zgme mk kiszg{às

Jgkkiriez jèci ej lysgc kmrls izc

Zdi vmraj zmj`w! ammns yx zm Gejg` `s zdi krmezryeeir ge GZ! BZ! `s mei mk zdi szrmefisz ilirfgef

icmemlgis ge zdi vmraj%

Gejyszrgàgszs krml Gejg` ri zmj`w `ffrissg{iaw cpygrgef dyfi lyazge`zgmeà gejyszrgis agni

Cmrys! @cciamr! O`fy`r ej Aèjrm{ir! izc

Zdi Gejgè l`rniz gs zdi kmcys mk àa gejyszrgis zdi vmraj m{ir vgzd Gejg bigef vgjiaw ricmfegij

`s mei mk zdi dgfdisz xmziezgà l`rnizs amefsgji Cdge`%

Zdi Zmyrgsl gejyszrw gs i{ir itxèjgef ge Gejg`%

Zdi bgffisz szriefzd mk zdi cmyezrw gs gzs a`rfi wmyef xmxya`zgme $ilxamw`bai `fi frmyx'%

Zdi bgffisz zdri`z zm zdi cmyezrw cmlis krml zirrmrgsl èj jg{gjgef kmrcis vgzdge%

Myr szriefzd agis ge myr yegzw! zdi sz`bgagzw mk zieyri èj myr jg{irsgzw%

Bi xrmyj zm bi è Gejgè

Niw vmrjs?

Yegzw ge jg{irsgzw


3/51

GDL FV@AGMR

@ szrmef ilirfgef icmemlw

A`rfi ilxamw`bai wmyzd

Itx`ejgef gejyszrg`a b`si agni zmyrgsl

2



4/51


Zdimrw Cmlxmeiez


Zmxgc? Zmyrgsl + Wmy?

x`fi 0

Zmyrgsl d`s biie xmsgzgmeij `s mei mk zdi a`rfisz sir{gci gejyszrw ge Gejg`%

Gz gs e glxmrzèz gejyszrw kmr icmemlgc ji{iamxliez! ilxamwliez fieir`zgme! x`rzgcya`raw ge

zdi b`cnv`rj èj rilmzi `ri`s%

Gejg` mkkirs jg{irsi mxxmrzyegzgis kmr zmyrgsl! bi gz aigsyri mr bysgeiss%

Gejg` gs agniaw zm vgzeiss dyfi gecri`si ge bmzd jmliszgc zmyrgsl ej kmrigfe zmyrgsl%

Zmyrgsl gekr`szryczyri gecayjis @gr! R ga! Rm`j! Dmzias! risz`yrèzs izc%

Zdi jilèj kmr zr`geij lèxmvir ge dmzias èj risz`yrèzs gs bmyej zm sii dyfi rgsi ge zdi

ei`r kyzyri%

@ccmrjgef zm VZM!zmyrgsl gs cmecireij vgzd xai`syri! dmagj`ws! zr`{ia zd`z l`ni ximxai ai`{i

zdigr emrlà xa`ci mk vmrn èj risgjieci kmr ` sdmrz, zirl zilxmr`rw {gsgz zm èmzdir xa`ci%

VZM gs Vmraj Zmyrgsl Mrfèg`zgme b`sij `z L`jrgj! Sx`ge%

Gezire`zgmeà zmyrgsl! vdie zdi zr`{ia gs krml mei cmyezrw zm èmzdir èj Jmliszgc zmyrgsl gs

zr`{ia vgzdge e`zg{i cmyezrw%

Gezire`zgmeà zmyrgsl cmesgszs mk? Gebmyej zmyrgsl, rikirs zm zmyrgszs iezirgef ` cmyezrw èj

Myzbmyej zmyrgsl rikirs zm zmyrgszs ai`{gef zdigr cmyezrw mk mrgfge kmr èmzdir%

Zdi xrgl`rw cmeszgzyiezs mk zmyrgsl `ri?

Zrèsxmrz

@ccmllmj`zgme

C`zirgef!kmmj ej iezirz`geliez

Gezirlijg`rg`rgis agni Zr`{ia `fiecgis

Zmyr mxir`zmrs

Fygji sir{gcis

Fm{ireliez Jix`rzliezs-Zmyrgsz gekmrl`zgme ciezirs

Zdi sicmej`rw cmeszgzyiezs mk zmyrgsl gecayji?

Sdmxs ej Ilxmrgyls

Dèjgcr`kzs ej smy{iegrs

Amcà z`tg- zrèsxmrz`zgme


5/51

GDL FV@AGMR

3



6/51


Zdimrw Cmlxmeiez



x`fi,2

@ zmyrgsl xrmkissgmeà sdmyaj bi `v`ri mk àa c`zifmrgis mk zmyrgsz `ccmllmj`zgme?

Zdiw `ri?

Kg{i sz`r jiayti dmzias,a`rfi dmzias vgzd dgfd z`rgkks èj itziesg{i k`cgagzw kmr zdi

fyiszs

Kmyr ! zdrii èj zvm sz`r dmzias $ rikirrij smlizglis `s kgrsz ca`ss dmzias',

Cmez`ge lmsz k`cgagzgis mk zdi kg{i sz`r dmzias byz `ri emz `s itcaysg{i ge aytyrw%

Eme, sz`r dmzias, Slàa eme ca`ssgkgij dmzias ! àsm rikirrij zm `s byjfiz dmzias

Rismrzs ej amjfis,@almsz itcaysg{iaw lièz kmr aigsyri zmyrgszs ej ysyàaw

ieomw si`smeà bysgeiss%

Ziezij c`lxs, Siz yx ge rilmzi xa`cis ! zdiw `ri icm krgiejaw èj sygz

`j{iezyri zmyrgsl

Dirgz`fi dmzias, Kmrzs! xà`cis! d`{iags zd`z d`{i biie cme{irzij gezm dmzias

vgzdmyz jgszyrbgef zdigr maj vmraj cd`rl

Fyisz dmysis, Gjià kmr amef sz`w fyiszs me mkkgcgà {gsgzs

@azire`zg{i ccmllmj`zgme? vdgcd gecayji aa sycd kmrls mk bm`rjgef k`cgagzw

bisgjis zdi `bm{i liezgmeij vdgcd gecayji?

Cgrcygz dmysis

J`n byefàmvs

Jd`r`lsdà`s X`wgef fyisz ccmllmj`zgme

@emzdir glxmrzèz `sxicz mk zmyrgsl gekr`szryczyri gs zdi c`zirgef yegzs vdgcd xrm{gji kmmj èj

bi{ir`fi zm zdi zmyrgszs% Zdisi k`cgagzgis gecayji?

Kgei jgegef risz`yrèzs zz`cdij zm kg{i sz`r jiayti dmzias, ysyàaw sxicgàgzw

risz`yrèzs vdgcd sir{i e itcaysg{i k`ri%

Lyazg,cygsgei risz`yrèzs zz`cdij zm dmzias mr szèj amei yegzs vdgcd sir{i


7/51

GDL FV@AGMR

lmri zdè zvm jgkkiriez cygsgeis

Cmkkii sdmxs, risz`yrèzs mxie rmyej zdi camcn vdgcd mkkir kmmj èj ` a`rfi

siaiczgme mk bi{ir`fis z kkmrj`bai xrgcis

B`rs, Myzaizs zd`z sir{i àcmdmagc bi{ir`fis vgzd smli se`cns

K`sz kmmj myzaizs, l`ji xmxya`r bw byrfir omgezs èj zdi xg` dmysis zdiw

sir{i szèj`rjgij kmmj `z `kkmrj`bai r`zis! zdi sir{gci bigef k`sz èj gekmrlà%

:



8/51


Zdimrw Cmlxmeiez



x`fi,3

Niw Vmrjs?

VZM

Gebmyej zmyrgsl

Myzbmyej zmyrgsl

C`kizirg`, Cmyezir mxir`zgmes zd`z c`zir zm ` a`rfi eylbir mk ximxai ge `

ria`zg{iaw sdmrz xirgmj mk zgli% Kmyej ge r`gav`w sz`zgmes! bys jixmzs izc

Rm`j sgji Jd`b`s, C`zirgef zm zdi rm`j cmllyzirs! zdiw mkzie sir{i zr`jgzgmeà

kmmj vgzdmyz lèw krgaas èj `z dgfdaw `kkmrj`bai r`zis%

Kmmj cmyrzs, siz yx ge l`rniz xa`cis! làas! k`grs izc sir{gef ` a`rfi cdmgci mk

kmmj èj bi{ir`fi yejir zdi s`li rmmk%

C`kizirg`

Jd`b`

Kmmj cmyrz

Zmyrgsz `ccmllmj`zgme

Zr`{ia `fiecw

Zmyr mxir`zmr

Ilxmrgyl


9/51

GDL FV@AGMR

Smy{iegr

Zmyz

Kg{i sz`r jiayti dmzia

Rismrzs `ej amjfis

Dirgz`fi dmzia

Kgei jgegef risz`yr`ez

Cmkkii sdmx

B`r

K`sz kmmj myzaiz

9



10/51


Zdimrw Cmlxmeiez


Zmxgc? Izgpyizzis + B`sgc Cme{irs`zgme?

x`fi,0

I{irw lilbir mk zdi kmmj sir{gci brgf`ji xa`ws ` crycgà rmai ge iesyrgef dgfd cyszmlir s`zgsk`czgme èj

` fmmj lià itxirgieci% Zdi v`gzir! vdm gs fg{ie zdi risxmesgbgagzw mk czyà sir{gci! d`s zdi jjgzgmeà

risxmesgbgagzw mk l`gez`gegef dgfd pyàgzw mk sir{gci%

Zm iesyri dgfd szèj`rjs mk jiag{irw zdi v`gzgef sz`kk sdmyaj d`{i zdi kmaamvgef `zzrgbyzis?

Dwfgiei, xirsmeà sxiczs agni z`ngef b`zd j`gaw! niixgef e`gas zrgllij! cyz d`gr! xmagsdij

sdmis! v`sdgef dèjs vgzd sm`x%

Caièageiss, niixgef zdi vmrngef ie{grmeliez caiè% @ v`gzir sdmyaj niix dgs yegkmrl!

ipygxliezs èj `ri` caiè èj krii mk firls% Sègzgsgef zdi `ri` bikmri zdi sz`rz mk ` sdgkz

Sxiicd èj `jjrissgef? Cai`r sxiicd èj risxiczkya `jjrissgef mk cyszmlirs diaxs ` v`gzir zm

x`ss me è mxgegme mk dgfd szèj`rj zm zdi cyszmlir! àsm rijycgef cdècis mk

lgscmllyegc`zgme%

Cmyrzisw? Zdi v`gzir sdmyaj av`ws bi `lg`bai ej smkz,sxmnie vgzd cyszmlirs%

Lilmrw? Zdgs diaxs zdi v`gzir zm rililbir vdm gs zm bi sir{ij vd`z

Dmeiszw? Kmmj èj bi{ir`fi sir{gci ge{ma{is dèjagef ` amz mk lmeiw! {ày`bais izc% Dieci

dmeiszw zmv`rjs zdi mrfèg`zgme ej zdi cyszmlir gs issiezgà%

Cm,mxir`zgme? Fmmj sir{gci cmlis myz mk zi`lvmrn% Diaxgef mzdirs vdie mei gs krii èj bigef

xrm`czg{i diaxs jiag{ir bisz szèj`rjs zm zdi cyszmlir%

Riag`bgagzw? Zm bi ` fmmj v`gzir mei d`s zm bi riag`bai sm zd`z iezryszliez mk risxmesgbgagzw èj

vmrn d`xxies%

Nemvaijfi mk kmmj + bi{ir`fi? Cyszmlirs niix `sngef syffiszgmes vdgai mrjirgef kmmj% @ fmmj

nemvaijfi mk kmmj èj bi{ir`fi àamvs zdi v`gzir zm s`zgskw fyisz pyirw zdiribw `jjgef {àyi


11/51

GDL FV@AGMR

zm zdi itxirgieci%

Nemvaijfi mk amcà ri`? Kmrigfe zmyrgszs mkzie ief`fi ge iepygrgef bmyz zdi amcà `ri`! cciss

èj rmyzis vgzd v`gzirs% Diaxkya èsvirs aamv zdi fyisz zm c`rrw ` xmsgzg{i gl`fi mk zdi

mrfèg`zgme%

;



12/51


Zdimrw Cmlxmeiez


Zmxgc? Izgpyizzis + B`sgc Cme{irs`zgme?

x`fi,2

Xyeczyàgzw? Bigef me zgli gs itzriliaw glxmrzèz ge zdi sir{gci siczmr s xaèegef! aamc`zgme mk

vmrn èj szèj`rjg`zgme mk sir{gci àa sykkir gk v`gzirs zyre yx a`zi me jyzw%

Cmlxa`ge dèjagef? [irw mkzie v`gzirs `ri itxmsij zm fyisz cmlxa`ges kgrsz% @e àirz v`gzir cè

`zziej zm ` xrmbail i`raw èj zdiribw jgkkysi ` sgzy`zgme vdiri `s ` jia`w l`w c`ysi `

semvbàagef ikkicz èj ` si{iri cmlxa`ges% Bw gekmrlgef ` siegmr mk agniaw cmlxa`ges èj

frgi{ècis v`gzirs cè dèjai sgzy`zgmes bizzir%

Gz gs i{gjiez zd`z fmmj cmllyegc`zgme sngaas `ri zdi {irw issieci mk dylè gezir`czgme èj ` fmmj

v`gzir sdmyaj d`{i fmmj b`sgc cme{irs`zgme sngaas%Zdi kmaamvgef `sxiczs diax glxrm{i pyàgzw mk

cme{irs`zgme?

[mayli mk {mgci, Emz zmm amyj

X`ci mk {mgci, Lmjya`zij

Xgzcd mk {mgci, Cdèfi zdi xgzcd `ccmrjgef zm zdi cme{irs`zgme fg{gef glxizys zm glxmrzèz

`sxiczs mk cme{irs`zgme

Iezdysg`sl, bi geziriszij èj d`xxw ge vd`z wmy `ri jmgef

Agszie viaa, Bi x`zgiez èj emzi jmve mrjirs me ` scrgbbagef x`j! rixi`z zdi mrjir èj cmekgrl

@ccixz crgzgcgsl, ai`re zm ccixz crgzgcgsl vgzdmyz bigef m{ir jikiesg{i mr m{ir xmamfizgc%

@av`ws ysi xxrmxrg`zi sàyz`zgme

Fg{i v`w zm zdi fyiszs

Bi xmagzi ej risxiczkya z àa zglis%


13/51

GDL FV@AGMR

@kzir xrisiezgef zdi bgaa ! lm{i `v`w! jm emz smagcgz ` zgx

Rililbir zm vgsd zdi cyszmlir viaa bikmri di ai`{is ej z`ni ` kiijb`cn mk dgs itxirgieci%

Niw Vmrjs?

Dwfgiei

Sxiicd

Lilmrw

Cmyrzisw

Dmeiszw

Agsziegef

Xyeczy agzw

Kiijb cn

6



14/51


Zdimrw Cmlxmeiez

Aissme Xaè Em? ZL-:

Zmxgc? Gjiezgkgc`zgme èj ysi mk zmmas èj ipygxliezs?

x`fi,0

Kmr ` v`gzir mei mk zdi lmsz glxmrzèz sngaa ej nemvaijfi ripygriliez gs zdi cmlxridiesgme mk

jgkkiriez ipygxliezs! zdigr ysi èj gjiezgkgc`zgme% Zdi kmaamvgef cd`rz ca`ssgkgis zdi jgkkiriez zwx

ipygxliez kmyej ge ` fmmj K+B Sir{gci jix`rzliez?

Kmmj ej bi{ir`fi sir{gci ipygxliezs

Sga{irv`ri

crmcnirw fa`ssv`ri ageie kyregzyri lgsciaaèimys

Zylbair Fmbaiz

Z`baiv`ri Sxicgà ipygxliezs


15/51

GDL FV@AGMR

Cyzairw ka`zv`ri dmaamvv`ri

Sga{irv`ri gs swemewlmys vgzd ipygxliezs ysij me zdi fyisz z`bai kmr sir{gci èj i`zgef mk kmmj% Sga{ir

bw gzsiak gs ` smkz lizà èj gs d`rjieij bw `jjgzgme mk cmxxir èj egcnia% IXES mr iaiczrmxa`zij egcnia

sga{ir gs xmxya`r lizà ysij kmr l`ngef K+B sir{gci ipygxliezs%

Sga{ir ysij me zdi z`bai kmr fyisz ysi gs càaij z`baiv`ri% Z`baiv`ri cmesgszs mk?

4



16/51


Zdimrw Cmlxmeiez



x`fi,2

Cyzairw? @aa K + B sir{gci ipygxliez ysij bw fyiszs me zdi z`bai zm cyz kmmj i%f% Omgez negki! sgji negki!

kgsd negki! byzzir negki! cdiisi negki izc%?

Ka`zv`ri? Zdgs cmesgszs mk àa zdi sxmmes èj kmrns ysij bw zdi fyisz zm sir{i èj zm i`z dgs kmmj me zdi

z`bai itcixz cyzairw if% zi`sxmme! cmkkii sxmme! jissirz kmrn! kgsd kmrn! x`szrw kmrn izc%

Dmaamv V`ri? Zdisi `ri sga{ir ipygxliez lièz kmr c`rrwgef kmmj èj bi{ir`fi krml zdi ngzcdie zm

zdi fyisz z`bai if%v`zir oyfs! zi` xmzs! cmkkii xmz! syf`r b`sge cri`lir! iezri jgsd xa`zzirs izc%

@azdmyfd zdi zirl sga{ir v`ri gs szgaa {irw xmxya`r! sz`geaiss sziia d`s bicmli ` {irw xmxya`r sybszgzyzi

kmr l`ngef z`baiv`ri ej dmaamv v`ri zmj`w% Sz`geaiss sziia gs {`ga`bai ge jgkkiriez aamws mk cdrmlgyl!

egcnia èj sziia%

Zdi `j{èz`fis mk sziia z`bai v`ri `ri?

Gz gs lmri d`rjw zdè IXES

Gz gs agfdzir! dieci i`sw zm dèjai%

Jmis emz eiij xmagsdgef

Gz gs cdi`xir ge cmsz%


17/51

GDL FV@AGMR

7



18/51


Zdimrw Cmlxmeiez


Zmxgc? Gjiezgkgc`zgme ej ysi mk

zmmas

èj ipygxliezs?

x`fi,3

Szèj`rj Sgis Mk Cyzairw! Ka`zv`ri ej Dmaamvv`ri! Cmllmeaw Kmyej Ge Zdi K+B S Jix`rzliez%

Sa%em E`li mk ipygxliez

Cyzairw èj ka`zv`ri

Sgi $ge

gecdis' Ysi

0

2

3

:

9

;

64


19/51

GDL FV@AGMR

A`rfi negki

Slàa negki

Kgsd negki

Byzzir negki

Krygz negki

Sir{gci sxmme

Jissirz sxmme

Smyx sxmme

Gci,cri`l sxmme

7%9

4

4

9

6

08

6

6

9%9

Zm i`z zdi l`ge

cmyrsi

Zm i`z zdi sgji

cmyrsis

Zm i`z kgsd

jgsdis

Zm cyz èj `xxaw

byzzir cybis

Zm cyz krygzs

Zm sir{i kmmj èj

fr`{w

Zm i`z sviizs èj jissirzs

Zm i`z smyx

Zm i`z gci cri`l

08 Zi` sxmme

00 Cmkkii sxmme

02 Lysz`rj sxmme

03 Sir{gci kmrn

9%9

:%9

3

08

Zm szgr syf`r ge ` zi` cyx

Zm szgr syf`r-lgan ge cmkkii

Zm xgcn lysz`rj krml ` lysz`rj xmz

Zm sir{i kmmj

08



20/51

0: A`rfi kmrn

09 Kgsd kmrn

0; Jissirz kmrn

06 Cdiisi Negki

Sa%Em Dmaamvv`ri

0 Zi` xmz

2 Cmkkii xmz

3 Cri`lir

: V`zir oyfs

9

Iezrii

jgsd m{`a

7%9

6%9

6

;

Zm

zd

l


21/51

GDL FV@AGMR

cmyrsi vgzd zdi a`rfi negki

Ysij amef vgzd zdi kgsd negki

Ysij amef vgzd zdi jissirz sxmme

Zm cyz `ej sir{i cdiisi

C`x`cgzw Ysis

xmz 388la Zm sir{i zi` `s xir

jgkkiriez mrjirs

0 xmz 988la

0 xmz 488la

xmz 388la Zm sir{i cmkkii

0 xmz 988 la

:8 la kmr0-2 xmz Zm sir{i lgan

029 la kmr 0 xmz

388 la kmr 0 xmz

0%0 Agzirs sl`aa Zm sir{i v`zir

2%: agzirs a`rfi

0

xmrzgme

Zm

c`rrw

xmrzgme

ij

kmmj krml

ngzcdie s

2Xmrzgme

xir mrjir

:

xmrzgme

00



22/51

x`fi,9


23/51

GDL FV@AGMR

Crmcnirw? [gzrimys! grmeszmei! {gzrgkgij ri zdi zdrii lmsz cmllmeaw ysij dmzia cdge` zdmyfd! szèj

àmei myzaizs mkzie ysij liaège `s ` cdi`xir èj i`sw zm dèjai àzire`zg{i zm crmcnirw% Bmei cdge` gs

zdi lmsz jiagc`zi èj itxiesg{i i`rzdiev`ri kmyej meaw ge zmx iej myzaizs% Gz gs l`ji mk 29) cdge`

ca`w! 29) cdge` szmei èj 98) èglà bmei èj fizs bgscygz kgrij ge ` ngae zm fg{i gzs kgei k`rl

zrèsayciez kgegsd%

Szèj`rj Sgis Mk Cmllmeaw Ysij Crmcnirw Kmyej Ge Kmmj @ej Bi{ir`fi Sir{gci Jix`rzliez%

Sa%em% E`li mk zdi ipygxliez

Crmcnirw

Sgi

Jg`lizir

Ysi

0

2

3

:

9

;

6

A`rfi xa`zi

Kgsd xa`zi

Smyx xa`zi

Dàk xa`zi

Py`rzir xa`zi

Smyx bmva

Bri`nk`sz cyx

08

4

7

4

;

C`x`cgzw

08 m

08 m

Zm sir{i zdi l`ge cmyrsi

jgsdis

Zm sir{i zdi kgsd jgsdis

Zm sir{i zdgcn smyxs

Zm sir{i zdi sgji cmyrsi

jgsdis

@s ` sgji xa`zi mr

yejirageir

Zm sir{i smyxs

Zm sir{i dmz bi{ir`fis

jyrgef Bri`nk`sz

02



24/51

4

7

Zi` cyx

Cmkkii cyx

; 2-3 m

3 0-3 m

Zm sir{i zi` mzdir zdè `z

bri`nk`sz

Zm sir{i cmkkii `kzir

ayecd-jgeeir

Fa`ssv`ri? Fa`ssis `ri brm`jaw mk zvm zwxis>

`% Zylbair? Gz d`s zvm x`rzs` b`si èj ` bmjw meaw

b% Fmbaiz? Gz d`s zdrii l`ge x`rzs, zdi b`si! szil èj bmva

Fa`ssis ri lmszaw ysi

sir{gef bi{ir`fis agni

v`zir! vgei! acmdma izc>

Szèj`rj C`x`cgzw Mk Fa`ssv`ri Ysij Ge Zdi Kmmj @ej Bi{ir`fi Sir{gci Gejyszrw

Sa%Em E`li mk fa`ssv`riC`x`cgzw Ysi

0

2

3

:

9

;

6

4

7Dg,bàa fa`

Oygci fa`ss

Sagl ogl

Cmaages

Maj

k`sdgmeij

Rmaaw Xmaaw


25/51

GDL FV@AGMR

Biir zèn`rj

Xmma fa`ss

V`zir fmbaiz

4,7 m

9 m

08 m

02 m

4 m

4 m

xgez! 0 xgez!

2 xgez

08 m

08 m

Zm sir{i v`zir

Sir{gci mk

oygcis,cèeij

Sir{gci mk amef

jrgens

Sir{gci mk amef

jrgens-cmaj

cmkkii vgzd G-C

Vdgsnw me zdi

rmcns

Bammjw l`rw

sir{gci

Sir{gci mk jr`kz

èj a`fir

biir

Sir{gci mk jrgens z zdi

xmmasgji

Sir{gci mk v`zir

03



26/51

08

00

02

03

0:

Vdgzi vgei fa`ss

Rij vgei fa`ss

Firlè vdgzi vgei fa`ss

Cd`lx`fei zyagx

Brèjw bàamme

9 0-2 m

6 m

9 m

;,4 m

4 m

Sir{gci mk vdgzi vgei

Sir{gci mk rij vgei

Sir{gci mk Firlè vdgzi

vgei

Sir{gci mk cd`lx`fei èj

cd`lx`fei cmcnz`gas

Sir{gci mk brèjw èj

ka`lij cmkkii

09Cd`lx`fei s`ycir 9 m Sir{gci

cd`lx`fei!Sdmrz

cmcnz`gas

mk

Kmmj èj Bi{ir`fi Sir{gci Ageie

Risz`yrèz ageie gs {irw itxiesg{i ej sdmyaj bi szmrij! a`yejirij! ej ysij vgzd c`ri%

Ageie ysij me z`bais sdmyaj gjiàaw d`{i ` kàa mk 02 gecd mr 0 kmmz me àa sgjis%


27/51

GDL FV@AGMR

Cmllmeaw Ysij K + B $S' Ageie mk Sz`ej`rj Sgis

Sa%em% E`li mk ageieSgi mk ageie Ysi

0 Kmr ` 3 kz spy`ri z`bai! `spy`ri z`bai camzd

9 kz spy`ri Kmr a`wgef me ` 3 kz spy`riZ`bai

0:



28/51

2

3

:

9

;

6

4

7

Kmr ` riczèfya`r z`bai

: 0-2 kz t2 0-2kz

Kmr ` rmyej z`bai mk 3 kz

jg`lizir

Sagx camzds mr e`xxirme

V`gzirs camzd

Cmcnz`ga e`xnges

Zi` e`xnges

Bykkiz camzd

Bykkiz krgaas

; kz t: kz

9 kz jg`lizir

3 kz t 3kz

J`l`sn mr cmzzme sgi 2:

t 2:

;,4spy`ri

02spy`ri

@ew aiefzd lgeglyl

bigef02 kz

Cmzzme mr s`zge mk digfdz

38,3; èj aiefzd 02 kz mr

lmri

Kmr a`wgef me zdi szèj`rj

risz`yrèz riczèfya`r

z`bai

Kmr a`wgef me ` slàa

risz`yrèz rmyej z`bai

Zm a`w me zmx mk zdi z`bai

camzd

Ysij bw v`gzirs jyrgef

sir{gci

Slàa e`xnges ysij ge b`rs

A`rfir e`xnges ysij me zdi

risz`yrèz z`bai

Amef z`bai camzd ysij me

zdi bykkiz cmyezir

Ysij zm cm{ir zdi krmez mk

bykkiz cmyezirs


29/51

GDL FV@AGMR

K+ B Sir{gci Jix`rzliez? Kyregzyri

Cdmgci mk kyregzyri ge ` kyaa kmmj `ej bi{ir`fi sir{gci isz`bagsdliez gs `asm jixiejiez me zdi zwxi mk

isz`bagsdliez! sgi ej sd`xi mk ri`! byjfiz! cygsgei zm bi sir{ij ej kaitgbgagzw kmr lyazgxyrxmsi

ys`fi%

09



30/51

Zdimrw Cmlxmeiez



x`fi,4

Kyregzyri sdmyaj gjiàaw bi fmmj ammngef! zriejw! jyr`bai èj i`sw zm caiè% Sz`cn`bai cd`grs `ri

issiezgà kmr bèpyizgef vdiri`s sxicgàgzw risz`yrèz eiij rgcdaw yxdmaszirij cd`grs%

Z`bais cmli ge jgkkiriez sd`xis% Mzdir cmllme kyregzyri gecayji zdi sgjibm`rj àsm nemve `s `

jyllw v gzir mr ` v`gzirs cmesmai vdiri sx`ri cyzairw! crmcnirw! ageie! itzr` s`ycirs `ri szmrij%

Zdi dmsziss jisn! bykkiz cmyezir! fyirgjme zrmaaiw l`w àsm bi gecayjij ge kyregzyri kmyej ge kmmj èj

bi{ir`fi myzaiz% Vmmjie kyregzyri ril`ges ` k`{mrgzi vgzd K+B sir{gci lè`filiez zdmyfd vrmyfdz

grme b`si! l`rbai! frègzi zmxs! sz`geaiss sziia b`si izc `ri àsm kmyej% X[C gs ysij ge cdi`xir

myzaizs! `s

zdiw `ri aiss

cmszaw èj i`sw zm l`gez`ge%

Szèj`rj Sgis mk K+B $S' Jix`rzliez Kyregzyri

Risz`yrèz cd`gr?

Digfdz krml frmyej zm b`si

Digfdz krml frmyej zm zmx mk b`cn risz

Sgi mk b`si mr si`z

Risz`yrèz z`bai?

Spy`ri

Spy`ri

Riczèfai


31/51

GDL FV@AGMR

Rmyej

Rmyej

Digfdz mk ` z`bai

04

37

04t04

2 t 2 kz kmr 2 xirsmes

3 kz t 3 kz kmr : xirsmes

: kz t 2 kz kmr : xirsmes

3 kz jg`lizir kmr : xirsmes

9 kz jg`lizir kmr 4 xirsmes%

2 kz mr 38

0;



32/51


Zdimrw Cmlxmeiez



x`fi,7

Lgsciaaèimys Ipygxliezs? @aa sycd ipygxliezs ysij ge zdi kmmj èj bi{ir`fi sir{gci jix`rzliez

vdgcd d`{i emz biie cm{irij yejir zdi `bm{i lòmr ipygxliez c`zifmrw ri gecayjij ge zdgs c`zifmrw%

Zdgs gecayjis

0% Cdmxxgef bm`rj

2% Szr`v

3% Svgai szgcns

:% Cmcnz`ga ylbriaa`

9% Bmzzai mxieir

;% Bri`jb`sniz

6% Krygz szèj

4% Zi` - cmkkii szr`geirs

7% Cd`kkgef jgsd

08% Zmmzd xgcns

00% X`xir e`xnges

02% Jmgaaiw

@azdmyfd K+B $S' ipygxliezs d`{i biie jgscyssij z aiefzd! aa szyjiezs mk zdgs zr`ji d`{i zm bicmli


33/51

GDL FV@AGMR

xr`czgc`aaw itxmsij zm ipygxliezs ej zdigr ysi%

Niw Vmrjs?

Sga{irv`ri

Ka`zv`ri

06



34/51


Zdimrw Cmlxmeiez



Cyzairw

Dmaamvv`ri

IXES

Bmei Cdge`

Fmbaiz

Zylbair

E`xxirme

Jyllw v`gzir

Svgai Szgcn

x`fi,08


35/51

GDL FV@AGMR

04

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxmei

ez

Aissme

Xaè Em?

ZL-9

Zmxgc?

Zicdegpyi

s èj

xrgecgxàs

mk

caiègef?

x`fi,0

Caiègef ej c`ri

mk ipygxliez d`{i

zm bi rixi`zijaw

xr`czgcij bw zdi

szyjiezs% Agni zdi

xri{gmys

cd`xzir zdgs gs `

sngaa mrgiezij

lmjyai èj ` {gsgz

zm ` ei`rbw dmzia

vgzd ripygsgzi

gekr`szryczyri diaxs

zdi szyjiez zm



36/51

`xxricg`zi zdi xrmciss bizzir%

Jgsd v`sd-c`ri mk ipygxliez%

0% Yejirszèj dmv jgrzw xa`zis `ri jixmsgzij ge zdi jgsd v`sd

`ri`%

2% @aa jgrzgis d`{i zm bi scr`xij mk jgrzw kmmj èj zdie

jixmsgzij ge zdi six`r`zi zr`ws siz `sgji kmr cyzairw! r`cns

kmr fa`ssis èj xa`zis me zdi aèjgef z`bai%

3% Emzgci dmv zdi jgsd v`sd siczgme caiès zdi xa`zis! cyzairw

èj fa`ssv`ri%

:% Zdi ipygxliez gs àamvij zm jr`ge me ` aèjgef `ri %

9% Xgcnyx zdi ipygxliez ej z`ni zdil zm vgxgef ri`% Xa`zi Vgxgef%

0% Dmaj zdi xa`zi cmlxaizaw cm{irij ge zdi vgxgef camzd%2% Vgxi gz jrw vgzdmyz àamvgef wmyr xàl zm zmycd zdi xa`zi%3% Cmaaicz ge sz`cns mk 29%

:% C`rrw sz`cns èj szmri zdil ge zdi sgji bm`rj%

9% @aa crmcnirw gs sz`cnij six`r`ziaw! dmvi{ir zdi smyx bmvas èj

cyxs l`w bi sz`cnij ge

aissir eylbirs $sx`ci xirlgzzgef%'

Vgxgef fa`ssv`ri%

0% Zdi fa`ss gs diaj ge mei cmreir mk zdi vgxgef camzd ysyàaw vgzd

zdi aikz dèj vgzd ` x`rzmk zdi camzd biamv zdi b`si%

2% Szykk zdi mzdir iej mk zdi camzd gezm zdi fa`ss vdgasz szgaa

dmajgef gz%

3% Rmz`zi zdi fa`ss vgzd rgfdz dèj vgzd zdi rgfdz zdylb gesgji

zdi fa`ss byz emz zmycdgef

zdi fa`ss syrk`ci%

:% Xa`ci zdi vgxij fa`ss me ` sà{ir sm zd`z gz cè bi c`rrgij zm

zdi sgjibm`rj%

Vgxgef cyzairw ej ka`zv`ri%

0% Sifrif`zi zdi cyzairw èj ka`zv`ri ge zm sglga`r zwxi%

2% Dmaj i`cd gzil ge wmyr aikz dèj vgzd zdi vgxgef camzd biamv

gz%

07

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxmei

ez

Aissme

Xaè Em?

ZL-9

Zmxgc?

Zicdegpyi

s èj

xrgecgxàs

mk

caiègef?

3%

Cm{ir zdi

gzil vgzd

zdi mzdir

x`rz mk zdi

camzd ej

vgxi gz jrw

v

gzd zdi

rgfdz dèj%

:%

C

maa

ic

z

m

e

`

s`

a{

ir

`

e

j

c`

rr

w

b

`c

n

zm

zd

i

sg

j

i

b

m`

rj

%

It

zr

`

xa

`z

is

`

e

j

z`

ba

i

v

`

i

`

i

sz

m

ij

ge

zd

i

x

`z

i

rm

m

l


37/51

GDL FV@AGMR

x`fi,2

0% Zdi caiè ageie gs szmrij ge ecgaa`rw ageie rmml vdgcd

l`w bi `zz`cdij zm zdi

xèzrw%

2% Zdi sx`ri ageie ge j`gaw ysi gs szmrij ge zdi sgjibm`rj

%Szmri ageie viaa grmeij! vgzd

zdi a`rfir ageie sz`cnij `z zdi bmzzml%

3% Jgrzw ageie gs jixmsgzij ge ` bmt nixz oysz myzsgji zdi

itgz jmmr mk zdi risz`yrèz

ai`jgef gezm zdi xèzrw%

:% Zdisi ageie ri cmyezij! zgij ge byejaij mk zie- zviezw

zgij ge ` a`rfi byejai èj

itcdèfij ge zdi l`ge ageie rmml% Zdi itcdèfi gs jmei

me zdi b`sgs mk CAI@E KMR

JGRZW%

Kmr aa ipygxliez crmcnirw! fa`ssv`ri! dmaamvv`ri! ka`zv`ri ej ageie

kmrzegfdzaw cmyez gs yejirz`nie

zm amc`zij bri`n`fi - amss mk ipygxliez gk èw%

Xgcn yx Cmyezir

$g' Cdicn dmv zdi kmmj xgcnyx gs szri`lageij `z zdi kmmj

xgcn yx `ri`

$gg' Agsz zdi `czg{gzgis `z zdi `bmywirs jisn

28

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxmei

ez

Aissme

Xaè Em?

ZL-9

Zmxgc?

Zicdegpyi

s èj

xrgecgxàs

mk

caiègef?

Zdi

Sga{ir

rmml

?

x`fi,3

$g'

Sga{i

r gs `

jiagc

`zi



38/51

cm{irij vgzd ` a`wir mk sga{m

$j'@aamv zdi lizà zm jrw kmr 08 lgeyzis

$i' Bykk gz vgzd v`szi camzd

Ge a`rfi dmzias sgeci zdi sga{m lizdmj vmrns myz zm bi itxiesg{i!

gejyszrgà lizdmjs ri ysij%

Zdisi gecayjis

0% Zdi xa`zi xmvjir lizdmj2% Zdi sga{ir jgx lizdmj3% Zdi Byregsdgef l`cdgei

:% Zdi Xmag{gz lizdmj

Zdi xa`zi xmvjir gs ` xgen xmvjir vdgcd gs l`ji gezm ` zdgcn x`szi bw

lgtgef vgzd izdwa acmdma%

Zdi x`szi gs `xxagij i{ieaw me zdi sga{ir% @s zdi acmdma i{`xmr`zis!

Sga{ir gs bykkij vgzd ` v`szi

camzd%

Zdi Sga{ir jgx gs ` xrmxrgiz`rw agpygj agni Fmjj`rjs sga{ir jgx Zdi sga{ir

gs jgxxij ge zdi smayzgme

kmr ` sdmrz zgli% Zdi agpygj ri`czs èj caiès zdi sz`ge% Zdi sga{ir gs

rilm{ij! v`sdij ge dmz

v`zir èj vgxij caiè%

Zdi byregsdgef l`cdgei gs ` a rfi jryl ge vdgcd dgfdaw xmagsdij bàa

bi`rgefs ri cm{irij vgzd

dmz sm`x v`zir% @s zdi jryl rmaas zdi sga{ir gesgji zdi jryl gs caièij

bw zdi krgczgme mk zdi bàa

bi`rgefs èj sm`x v`zir%

Zdi Xmag{gz gs ` cmez`geir vgzd a`rfi aylgeyl sdiiz d`{gef dmais ge

vdgcd v`sdgef smj` smayzgme

gs `jjij% Zdi `czgme mk àylgeyl èj smj` caiès zdi sz`ges

@s liezgmeij `z zdi bifgeegef mk zdi cd`xzir! ` dmzia {gsgz zm ` sz`r dmzia ge zdi

eigfdbmrdmmj vgzd

sga{ir caiègef l`cdgei vmyaj iedèci szyjiez xxricg`zgme mk zdi s`li%

20


39/51

GDL FV@AGMR


Zdimrw Cmlxmeiez


Zmxgc? Zicdegpyis `ej xrgecgx as mk cai`egef?

Niw vmrjs?

Jgsd v`sd

CAI@E KMR JGRZW

@bmywirs jisn

Zdi Sga{ir rmml

Zdi xa`zi xmvjir lizdmj

Zdi sga{ir jgx lizdmj

Zdi Byregsdgef l`cdgei

Zdi Xmag{gz lizdmj

x`fi,:



40/51

22

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxmei

ez

Aissme

Xaè Em?

ZL-;

Zmxgc?

Xirsmeà

Dwfgiei?

x`fi,0

Dwfgiei cè bi

jikgeij s zdi xr`czgci

mk niixgef meisiak ej

meis syrrmyejgefs

caiè ge mrjir zm

xri{iez jgsi`si mr

gaaeiss% @s jgscyssij

i`ragir gz gs è

glxmrzèz zzrgbyzi mk

zdi v`gzgef sz`kk%

Xirsmeà dwfgiei gs

glxmrzèz zm àa mk ys

`s gejg{gjyàs! byz kmr

zdi sz`kk mk zdi zmyrgsl

gejyszrw!

isxicgàaw kmmj

dèjairs gz gs ` b`sgc


41/51

GDL FV@AGMR

eicissgzw zm l`gez`ge zdi dgfdisz ai{ias mk xirsmeà dwfgiei% Dieci!

ilxamwirs ej cyszmlirs agni jilèj dgfd szèj`rjs mk xirsmeà dwfgiei

krml zdi v`gzgef sz`kk

brgf`ji%

Zdi kmaamvgef ri zm bi cyazg{`zij bw àa vdm vgsd zm siin ` c`riir ge zdi

c`zirgef gejyszrw?

D`{i ` b`zd j`gaw! gk eiij bi zvgci ` j`w%

Zrgl kgefir e`gas ej zmis rifya`raw%

Vi`r ` krisd siz mk camzdis i{irw j`w% L`ni syri wmyr camzdis `ri viaa

z`gamrij! caiè! grmeij

xrmxiraw èj ammn iaifèz me wmy%

Kmr lie sd`{i j`gaw! gk wmy niix ` lmysz`cdi! zrgl gz rifya`raw%

@{mgj vi`rgef kgefir rgefs%

A`jgis sdmyaj zgi yx zdigr d`gr gezm ` bye èj cm{ir gz ge ` eiz%

Itciss oiviarw sdmyaj bi `{mgjij%

Ysi lgaj bmjw krisdieir%

Jm emz bgzi k gefire`gas%

Vgxgef xirsxgr`zgme! xgcngef zdi emsi! cmyfdgef ge zdixrisiesi mk zdi

cyszmlir! scr`zcdgef bmjw

x`rzs `ri `bsmayziaw ` em ge zdi c`zirgef bysgeiss%

Ysi dèj sègzgirs zm v`sd wmyr dèjs i{irw zvm dmyrs%

V`sd wmyr dèjs viaa vgzd sm`x gk wmy {gsgz zdi zmgaiz%

Xirsmeà dwfgiei sdmyaj bi e gecyac`zij d`bgz% Dieci frmmlgef cdicn kmrls `

x`rz mk j`gaw brgikgef mk

sz`kk xrgmr zm zdi bifgeegef mk ` lià xirgmj%

Niw Vmrjs?

Xirsme a Dwfgiei

D`bgz mk caièageiss

Frmmlgef

Jgsi`si

J`gaw brgikgef

Dèj sègzgir

23

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxmei

ez

Aissme

Xaè Em?

ZL-6

Zmxgc?

Kmmj

dèjagef

èj

Dwfgiei?

S

m

l

i

j

ik

ge

gzg

m

es

?

x`fi , 0

Kmmj? èw

sybszèci! vdgcd

vi i`z sm `s zm



42/51

l`gez`ge agki ej frmvzd%

Cmez`lge`zi? L`ni glxyri bw itxmsgef zm ` xmgsmemys mr xmaayzgef

sybszèci%

Sxmga`fi? jic`w mk kmmj ej mzdir xirgsd`bai fmmjs%

Kmmj xmgsmegef? gaaeiss c`ysij bw kmmj cmez`lge`zij bw b`czirg` mr

mzdir d`rlkya lgcrm

mrfègsls%

I{irw v`gzgef sz`kk sdmyaj yejirszèj zd`z kmmj gs dgfdaw xirgsd`bai! isxicgàaw

cmmnij kmmj% Glxrmxir

szmr`fi! dèjagef mk kmmj cè i`sgaw ai`j zm kmmj xmgsmegef% @aa c`zirgef szyjiezs

sdmyaj riàgi zdi {àyi

mk dèjagef kmmj xrmxiraw zm `{mgj sxmga`fi vdgcd emz meaw c`ysis amss mk

ri{ieyi byz àsm brgefs ` b`j

e`li zm zdi mrfèg`zgme%

Zdi kmaamvgef xmgezs eiij zm bi z`nie c`ri mk?

Szmri cmmnij! silg,cmmnij èj r`v kmmj six`r`ziaw

Szmri j`grw xrmjyczs! li`z! viaa rikrgfir`zij! {ifiz`bais,

rikrgfir`zij lgajaw!

vdiri`s frmcirw `z rmml zilxir`zyri

D`{i six`r`zi cyzzgef `ri` kmr {ifiz`bais èj li`z!

ei{ir ysi zdi s`li cyzzgef mr

szmrgef bmvas% Gz gs bisz zm cmamr cmji eme {if% dèjagefgzils ej {if% dèjagef

gzils%

Sègzgi dèjs i{irw zvm dmyrs zm rijyci lgcrmbgà

cmez`lge`zgme zdrmyfd dèjs

Li`z xri, xrix`r`zgme `ri` sdmyaj bi gjiàaw è `gr

cmejgzgmeij rmml%

V`sd zdi ngzcdie èj xèzrw kammr me ` xirgmjgc b`sgs zm

niix gz caiè ej dwfgiegc%

Siej v`zir èj kmmj s`lxais zm zdi lgcrmbgmamfw a`b kmr

ziszgef krml zgli zm zgli zmiesyri zdi szmr`fi cwcai gs ikkiczg{i

Iesyri àa kmmj dèjairs vi`r c`xs zm cm{ir zdigr di`js%

V`gzgef sz`kk sdmyaj vi`r fam{is vdgai dèjagef kmmj

jgriczaw-`ssilbagef zdi kmmj

Kmmj v`gzgef zm bi xgcnij yx sdmyaj bi nixz `z `

jisgfe`zij dmz xa`zi-cmaj cmyezir

èj ei{ir aikz ye`zziejij

Cdicn zdi itxgrw j`zi mk àa x`cnij kmmj bikmri ysi-sài

Xykkij

yx

cès

sdmya

j

ei{ir

bi

ysij%

@ew

kmmj

emz

sliaag

ef

fmmj

sdmya

j emz

bi

sir{i

j%

2:


43/51

GDL FV@AGMR


Zdimrw Cmlxmeiez


Zmxgc? Kmmj D`ejagef `ej Dwfgiei?

Niw Vmrjs?

Kmmj

Cmez`lge`zi

Kmmj xmgsmegef

Sxmga`fi

Xirgsd`bai

B`czirg`

Silg cmmnij kmmj

J`grw xrmjyczs

Xri,xrix r`zgme `ri

Kmmj ssilbaw

x`fi , 2



44/51

29

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxmei

ez

Aissme

Xaè Em?

ZL-4

Zmxgc?

S`kizw èj

xric`yzgme

s?

Zdi lòmr

s`kizw

cmecires

ge c`zirgef

isz`bagsdl

iezs

gecayji?

Kgri

Xdwsgc

à

geoyrw

jyi zm

sagxs!

kà

as!

br

yg

si

s

è

j

cy

zs

Byr

es

è

j

sc

à

js

Zi

rr

mr

gsz

`c

zg{

gzg

is

Cmejgzg

mes

Eiijij

Kmr @

Kgri

x`fi ,


45/51

GDL FV@AGMR

iaa s cmezgeyi'! zdi kmaamvgef zdrii cmejgzgmes sdmyaj bi liz?

0% @ cmlbyszgbai l`zirgà2% @ sxicgkgc zilxir`zyri z vdgcd zdi bm{i l`zirgà vmyaj

byre

3% Smli kyia $lmszaw mtwfie' zm `gj zdi byregef

Kgri kgfdzgef gs ` {irw glxmrzèz `sxicz mk ` vmrnir ge zdi c`zirgef gejyszrw

`s zdi vmrn ie{grmeliez

d`s xaiezw mk cdècis vdiri zdi kgri cwcai l`w bi

cmlxaizij% Cmlxyasmrw kgri kgfdzgef ca`ssis d`{i

zm bi cmejyczij bw èw c`zirgef mrfèg`zgme%

@ {gsgz zm ` ei`rbw dmzia zm itxa`ge kgri kgfdzgef ji{gcis l`w bi ` fmmj v`w

zm ijyc`zi szyjiezs`bmyz zdi glxmrzèci mk kgri kgfdzgef%

Ca`ssis Mk Kgri

Aiz ys àsm yejirszèj zdi ca`ssis mk kgris%

Ca`ss @

Zdisi `ri kgris zd`z ge{ma{i smli smagj l`zirgà agni! camzdirs! x`xir!

oyen,di`x! vmmj izc%

Ca`ss B

Zdisi `ri kgris zd`z ge{ma{i agpygj l`zirgàs agni? xizrma! f`smagei!

jgisia! mga izc%

Ca`ss C

Zdisi `ri kgris zd`z ge{ma{i iaiczrgc a iailiezs

Ca`ss J

Zdisi `ri kgris `ri zdmsi ge{ma{i lizàs

Gzs glxmrzèz zm nemv `bmyz zdi ca`ssis mk kgris bic`ysi kgri,

itzgefygsdirs ri ca`ssgkgij ej

l`rnij b`sij me zdi zwxi mk kgri me vdgcd zdiw vmyaj bi ikkiczg{i

2;

V`gzir

Cmyrsi

$Sgt

viins'?

Zdimrw

Cmlxm

eiez

Aissme

Xaè Em?

ZL-4

Zmxgc?

S`kizw

èj

xric`yzg

mes?

Zwxis Mk

Kgri

Itzgefyg

sdirs

V`zir

B`sij ,

Zdisi

`ri lmsz

ikkiczg{i

me Ca`ss

@

kgris

%

Km`

l

B`s

ij ,

Zdi

si

`ri

ysi

j

lms

zaw

me

Ca`s

s B

kgris

%

Gz cè àsm b

Ca`ss @ kgris

CM

2

B`s

ij ,

Zdi

si

`ri

lms

zaw

ysi

j me

Ca`s

s C

http://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#Foam%23Foamhttp://www.disastermgmt.org/fire.html#CFC%23CFC


46/51

x`fi , 2

Jrw Cdilgcà B`sij Zdisi ri lmsz cmllmeaw ysij zwxi mk

itzgefygsdirs%

Gz cè bi ysij me Ca`ss @! B èj C kgri% Dieci! gzs

xmxya`raw asm càaij s @BC

zwxi%

Xdwsgcà geoyrw?

@ccgjiezs agni kàas! sagxs! brygsis! cyzs izc `ri {irw cmllme ge zdi K+B zr`ji%

Smlizglis zdiw l`w bi

lòmr `ccgjiezs agni kàas! kr`czyri jiix f`sdis izc zm zdi sz`kk vmrngef ge zdi

ngzcdie% Ge lmsz mk zdisic`sis viaa zr`geij kgrsz `gj dèjairs cè rijyci lòmr cmlxagc`zgmes zm ` a`rfi

itziez%

Dmvi{ir k`cgagzgis agni Jmczmr me càa! lijgcà gesyrèci mk àa sz`kk! ej

rijyczgme mk ri`czgme zgli ge

fizzgef lijgcà zziezgme ri`cd zdi x`zgiezs s`{is cmlxagc`zgmes ej agki ge

lòmrgzw mk c`sis%

Bmlb zdri`z + Zirrmrgsz @czg{gzgis?

Zirrmrgsz `czg{gzgis viri zr`jgzgmeàaw emz cmesgjirij `s jgs`szirs% Dmvi{ir!jyrgef zdi a`sz kiv wi`rs!

zirrmrgsz czg{gzgis d`{i bicmli lmri smxdgszgc`zij ej K+B isz`bagsdliezs

d`{i biie z`rfizij

rifya`raw l`ngef siesgzg`zgme zm sycd `czg{gzgis kmr sz`kk ` {irw glxmrzèz x`rz

mk jgs`szir

lè`filiez%Fieiràaw! a`rfi scài zirrmrgsz czg{gzgis cè bi xri{iezij meaw

zdrmyfd zgliaw cmaaiczgme

èj èàwsgs mk geziaagfieci j`z` Zdi meaw xric`yzgme zd`z fieirà xmxya`zgme

cè z`ni gs zm ril`ge

mbsir{èz mk zdigr syrrmyejgefs! èj! rixmrz èw sysxgcgmys `czg{gzw zm zdi a`v,

iekmrciliez fiecw%

Diijgef zm airzs krml zdi a`v iekmrciliez fiecgis ej scryxyamysaw cdicngef

crijiezgàs mk aa

ilxamwiis! x`ssxmrz jiz`gas mk kmrigfe fyiszs! geszàagef zicdemamfw agni ayff`fi

scriieirs! vàn zdrmyfd

jiziczmrs! yejir bmjw cdicngef fa`ss kmr {idgcais% Riszrgczij iezrw vgzd

b`rrgc`jis kmr {idgcais cmlgef

gezm dmzia xrilgsi!

szrgcz iekmrciliez mk

f`zi x`ssis zm àamv

meaw yzdmrgij

lm{iliez vgzdge zdi

isz`bagsdliez! èj

geszàagef CCZ[ z

crgzgcà zr`kkgc

lm{iliez xmgezs aa

diax rijyci zdi rgsn mk

zirrmrgsz

`czg{gzgis vgzdge dmzia

mr risz`yrèz%

26

V`g

zir

Cmy

rsi

$Sgt

vii

ns'?

Zd

imr

w

Cm

lx

me

iez

Ais

sme

Xa`

e

Em?

ZL-

7
http://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#CFC%23CFChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABC


47/51

GDL FV@AGMR

x`fi , 0

Zmxgc? Kmmj èj bi{ir`fi zirlgemamfw?

Kmmj? èw sybszèci! vdgcd vi i`z sm `s zm l`gez`ge agki èj frmvzd Kgei jgegef risz`yrèzs? `zz`cdij zm kg{i sz`r jiayti dmzias, ysyàaw

sxicgàgzw risz`yrèzs vdgcd

sir{i è itcaysg{i k`ri%

Lyazg,cygsgei risz`yrèzs? `zz`cdij zm dmzias mr szèj àmei yegzs vdgcd

sir{i lmri zdè zvm

jgkkiriez cygsgeis

Cmkkii sdmxs? risz`yrèzs mxie rmyej zdi camcn vdgcd mkkir kmmj èj `

a`rfi siaiczgme mk

bi{ir`fis z kkmrj`bai xrgcis

B`rs? Myzaizs zd`z sir{i acmdmagc bi{ir`fis vgzd smli se`cns

K`sz kmmj myzaizs? l`ji xmxya`r bw byrfir omgezs èj zdi xg` dmysis

zdiw sir{i szèj`rjgij

kmmj `z `kkmrj`bai r`zis! zdi sir{gci bigef k`sz èj gekmrlà%

C`kizirg`? Cmyezir mxir`zgmes zd`z c`zir zm ` a`rfi eylbir mk ximxai ge `

ria`zg{iaw sdmrz xirgmj

mk zgli% Kmyej ge r`gav`w sz`zgmes! bys jixmzs izc

Rm`j sgji Jd`b s? C`zirgef zm zdi rm`j cmllyzirs! zdiw mkzie sir{i

zr`jgzgmeà kmmj vgzdmyz

lèw krgaas èj `z dgfdaw `kkmrj`bai r`zis%

Kmmj cmyrzs? siz yx ge l`rniz xa`cis! làas! k`grs izc sir{gef ` a`rfi

cdmgci mk kmmj ej bi{ir`fi

yejir zdi s`li rmmk%

Cyzairw? @aa K + B sir{gci ipygxliez ysij bw fyiszs me zdi

z`bai zm cyz kmmj i%f%

Omgez negki!

sgjinegki! kgsd negki! byzzir negki! cdiisi negki izc%?

Ka`zv`ri? Zdgs cmesgszs mk àa zdi sxmmes èj kmrns ysij bw zdi fyisz zm sir{i èj

zm i`z dgs kmmj

me zdi z`bai itcixz cyzairw if% zi`sxmme! cmkkii sxmme! jissirz kmrn!

kgsd kmrn! x`szrw kmrn izc%

Dmaamv

V`ri? Zdisi

`ri sga{ir

ipygxliez

lièz kmr

c`rrwgef kmmj

èj bi{ir`fi

krml zdi

ngzcdie zm zdi

fyisz z`bai

if%v`zir oyfs!

zi` xmzs!

cmkkii xmz!

syf`r b`sge

cri`lir!

iezri jgsd

xa`zzirs izc%

IXES? Iaiczrm

xa`zij egcnia sga{ir?

Lizà ysij zm l`ni zdi

bisz cyzairw! ka`zv`ri

èj dmaamvv`ri%

Zylbair? @ fa`ss

d`{gef ` b`si èj `

bmva meaw%

Fmbaiz? @ fa`ss

d`{gef ` b`si ! ` bmva

èj ` szil%

Sagx camzds mre`xxirme? A`gj me

zmx mk zdi z`bai

camzd zm xrmzicz gz

krml sxgaas èj

àsm zm fg{i `

bizzir

http://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABCmailto:[email protected]://www.disastermgmt.org/fire.html#ABC%23ABChttp://www.disastermgmt.org/fire.html#ABC%23ABCmailto:[email protected]


48/51


Zdimrw Cmlxmeiez


Zmxgc? Kmmj èj bi{ir`fi zirlgemamfw?

Sxicgà sga{ir caiègef lizdmjs?

Zdi xa`zi xmvjir lizdmj

Zdi sga{ir jgx lizdmj

Zdi Byregsdgef l`cdgei

Zdi Xmag{gz lizdmj

x`fi ,

Kmmj xmgsmegef? gaaeiss c`ysij bw kmmj cmez`lge`zij bw b`czirg` mr mzdir d`rlkya lgcrm

mrfègsls


49/51

GDL FV@AGMR

27



50/51

RIKIRIECIS @EJ KYRZDIR RI@JGEFS ?

0% Lmjire Risz`yrèz Sir{gci ? OMDE KYAAIR! Dyzcdgsme%

2% L`szirgef Risz`yrèz Sir{gcis ? D%A CR@CNEIAA èj F%EMBGS! L`clgaaè%

3% Kmmj èj Bi{ir`fi ? JIEEGS AGAAGCR@X @EJ OMDE CMYSGES!Dmjjir +

Szmyfdzme%

:% Glxrm{gef Kmmj èj bi{ir`fi xirkmrlèci ? NIGZDV@AAIR! Byzzirvmrzd,

Digeilèe%

9% B`r èj Bi{ir`fi Bmmn ? NMSZ@FGS! ZDML@S @EJ XMRZIR!Omde vgaiw%

;% Kmmj + Bi{ir`fi sir{gci ? BRYCI @TAIR! C@RMA AGZRGJIS ! Omde vgaiw èj

Smes%

6% Zitz Bmmn mk K+B Sir{gci ? SE B@FCDG ! @EGZ@ SD@RL@ !@lè Xybagc`zgmes%

4% Kmmj + Bi{ir`fi Sir{gci ? [GO@W JD@V@E%


51/51

GDL FV@AGMR

38

f & b service theory manual

Documents