ey human capital conference 2012: keeping up with global mobility technology trends

2012 Human Capital Conference23–26 October

Keeping up with global bilit t h l t dmobility technology trends

Disclaimer

► Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young LLP is a client-serving member firm of Ernst & Young Global Limited located in the US.

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► The views expressed by panelists in this session are not necessarily those of Ernst & Young LLP

Keeping up with global mobility technology trends

those of Ernst & Young LLP.

Presenters

► Tim Stansel ► Andy Williams► Ernst & Young LLP► [email protected]

y► Ernst & Young LLP (UK)► [email protected]


Objectives

► Identify key technologies and technology concepts that ffhave or will affect global mobility.

► Understand how these technologies may impact your i d h i t t ith thassignees and how you interact with them.

► Provide a forum to better understand what other companies are experiencing from a global mobilitycompanies are experiencing from a global mobility technology perspective.


Polling question number one

► What technology or technology concept do you think will gy gy p yhave the greatest impact on global mobility in the next 5 to 10 years?► Social networking► Data analytics► Location based computing (GPS)► Location-based computing (GPS)► Workflow► Mobile computingp g


Polling results

Agenda

► OverviewC► Communications

► Data accessibility► Data analytics► Workflow► Location-based services► Mobile computing


Overview

Three core uses for technology

► Technology can be used to:gy► Enhance traditional business models► Transform existing business models► Invent entirely new business models

► Examples in global mobility:► Process efficiencies► Short-term business traveler monitoring► “Virtual” relocations► Virtual relocations


Technology in context

► Technology is full of trade-offs:gyAccessibility SecurityInstant response Technical detailpFreedom ControlSelf-service No servicePersonal ProfessionalStandards Ad-hocI t t d St d lIntegrated Stand-aloneGlobal Local


Communications

Evolution of communication platforms

Voicemail Instant messaging Wikis Virtual worldsWritten

Time ?

g g Wikis Virtual worlds

Email Blogs Social networksTelephone

► Communication platforms have dramatically changed the nature of our communications


Impact on global mobility

► The evolution of tax briefings:g► Face-to-face► Telephone► Live meeting/sametime meeting► Web briefings

Cli t t► Client support:► Live meetings► Telephone► Telephone► Email► Chat


Polling question number two

► Which method of communications will become less important in the field of global mobility in the coming years? ► Face-to-face► Email► Telephone► Telephone► Instant messaging► Social networkingg


Polling results

Social networks

► Social networks have gained prominenceg p► Facebook recently announced over 1 billion registered

users► Social networks have mostly been nonbusiness focused,

but that is quickly changing:► Yammer► LinkedIn


Impact on global mobility

► Driven by assigneey g► Easier to monitor, difficult to control


Polling question number three

► Do you have a personal social network account?y p


Polling results

Polling question number four

► Do you have a work-related social network account?y


Polling results

Data accessibility

Web services example


What just happened?

USPostal Service

“calculator”B d

Upon update, data passed to USPS shipping “calculator”:

Link to shipping

eBay data:► Package size — 14” x 23”► Package weight — 2 lbs► Originating ZIP code — 10940► Delivery methods — priority and parcel

postpp gsection

postPurchaser data:► Originating ZIP code — 07452

Computed shipping costs:

$► $20.05 priority


Examples of uses for global mobility

► Assignment initiationsg► Status updates► Calculations:► Calculations:

► Compensation► Tax


Data analytics

Data analytics

► The process of inspecting, cleaning, transforming and p p g, g, gmodeling data with the goal of highlighting useful information, suggesting conclusions and supporting decision-making.


Analytics: applicability to global mobility

► Workforce planning/talent managementp g g► Compensation management► Candidate selection► Candidate selection► Policy development► Retention► Retention► Return on investment


Polling question number five

► In which of the following areas do you see the greatest g y gapplicability for analytics?► Benchmarking► Compensation management► Policy development► Talent management► Talent management► Return on investment


Polling results

Workflow

Workflow

► The automation of a business process, in whole or part, p , p ,during which documents, information or tasks are passed from one participant* to another for action, according to a set of procedural rules.

*Participant — resource (human or machine)


Benefits of workflow

► Better, cheaper and faster processes, p p► Improved efficiency — mostly through automation of

business processesp► Improved customer service — through consistency in the

processes► Improved process control — helps management and

improves overall quality of the outcomes► Business process improvement — through focus on

business processes


Challenges of workflow

► Depending on technology, may be inflexiblep g gy, y► Often requires businesses to adopt to technology

constraints► May be difficult to “work around” the system► Can build in inefficiencies to the processp► Workflow can become a task in itself


Location-based services

Location-based services

► What is it?► Technology that relies on geographic-specific data to provide

relevant information

► How is it applied in global mobility today?► Short-term business traveler monitoring

B fit► Benefits:► Reduced data input► Increased relevancy► Increased relevancy

► Other applications:► Employee monitoring (high-risk areas)► Employee monitoring (high risk areas)► Networking► Real-time location information


Mobile computing

Mobile computing

► A huge growth in mobile internet has taken place in the g g plast few years.

► It is predicted by Microsoft that mobile internet will p yovertake desktop usage by 2014.

► While 91% of mobile internet access is to socialize, the proportion linked to employment will grow.

► What this means is that employees and assignees will t t i t t ith d i bil d iexpect to interact with vendors using mobile devices.


Mobile computing

► The market for smartphones and tablets is increasing p grapidly while the market for desktops and notebooks declines.

► As organizations move towards “bring your own”, the impact of this switch will be seen in business.

► Service providers will need to have mobile sites in the first instance and apps in some situations.I f ti d d t ill d t b d li d i► Information and data will need to be delivered in a more effective “mobile” way.


Questions
