Extreme Collaboration: Social BPM with

Sequence KineticsTM

Why is Social Collaboration Important for Business Process Management?

1

Analysts such as Gartner

identify that businesses today

must focus on a nexus of

forces to achieve success.

Gartner calls this ‘Extreme

Collaboration’ (XC).

Social is one of the four

elements of Extreme

Collaboration. See http://www.gartner.com/id=2190415

‘Social Network technologies are seen

by companies as a major opportunity

for improving collaboration, managing

knowledge, connecting with clients, and

generally helping individuals to feel part

of a business,’ - Dr. David Good,

Department of Social and

Developmental Psychology

(Cambridge). http://www.cam.ac.uk/research/features/the-business-of-

social-networking/

Extreme Collaboration

Mobile

Social

Information

Cloud

Social Tools in Business: A Rapid Progression

Social Networks such as Facebook, Twitter,

LinkedIn used for external Marketing

and Networking

2005 -

Enterprise Social Networks (Yammer, Chatter) appear for

internal collaboration

2009 -

Intelligent BPM, ERP CRM, ECM products

introduce Social Features

2010 -

Business start moving from traditional

communication to Extreme

Collaboration

2012-

A survey of…business owners across the United States indicates that 90% are actively engaged in social networking sites and 74%

perceive social networking as valuable — if not more valuable — than networking in-person.

http://socialmediatoday.com/ariherzog/820046/90-percent-small-business-use-social-media

“85% of Fortune 500 companies are on Yammer (an ESN), with 200,000 employers on

the database worldwide and growth continuing to rise.” – Forbes.

“Especially among salespeople, productivity gains are showing. Social CRM

has a positive impact on productivity (11.8%) - Nucleus Research.

Concept Behind Social BPM

Social BPM enables people to collaborate in the most natural manner

on process Development, Execution & Optimisation.

Let’s take a tour of Sequence Kinetics Social BPM features…

Form Task Message Approve

IT Team

End Users

Service Agents

Managers

Social BPM Feature: Access to Social Features from Running Processes

Users can interact Socially from within BPM Processes and Forms

Social BPM Feature: Questions & Answers

Users can ask and answer each other’s questions on processes:

It’s easy to choose

recipients by name or role

Users can trade vital

information with quick

Q&A

Social BPM Feature: Adding Comments

Process participants can add helpful comments about processes:

Comments can be private or

public.

Each user can appear with

his/her photo.

The Process Wall displays

all process comments.

Social BPM Feature: Questions and Answers reach the user’s inbox

Icon indicates if the message is a question or answer. User can jump

to the Process Wall from here.

Leverage SharePoint’s Social Features

Use Metatags to categorise items

Like and Tag items.

Add Social Ratings.

Trade community information

with user Forums.

Include SharePoint’s native social features as part of your

BPM portal:

Social BPM Feature: Developer Comments

Process developers can add comments about processes:

Developers can use comments to collaborate with

each other on activities.

Social BPM Mobile Features

Other users can quickly view

comments on each process.

Mobile users can add comments to processes as part

of the ProcessTO GO Mobile portal.

Unified Comms

Sequence Kinetics Unified Comms includes quick integration with presence

management technologies:

Microsoft Lync

IVR

SMS

Twitter

A Live Example: With and Without Social BPM An R&D Manager is Approving a Change Request to a Product:

Case A: Without Social BPM

Change Request

Effects of Change

Manager Approval

Request Approved

Change Request

Effects of Change

Manager Approval

Request Denied

R&D Manager approves change request without knowing that

this change has caused problems in the field.

R&D Manager declines request after seeing comment on likely

change effects.

Case B: With Social BPM

Engineer asks Field team if this change

has ever caused issues.

Field Agent has seen this change before and is aware that it causes

problems.

Engineer wants to assess the effects of the change but lacks the ability to consult others.

Background:

A manufacturing company has implemented a BPM solution to manage quality

assurance processes, such as quality testing and defect reporting. The

company found that lack of communication and collaboration between the

production team and the quality control team led to numerous iterations

between the teams and mishandling of defects. The company desires a

social BPM solution to improve the teams’ cooperation with each other.

Social BPM Case Scenario

Solution:

The company selected PNMsoft’s Sequence Kinetics to replace its classic BPM solution which did not provide Social

and Intelligent BPM functionality. Sequence Kinetics enables quality control personnel to add comments to their

processes, and engineers on the production team can ask them questions in real time about their findings. Both

teams reported a better environment of teamwork and collaboration and enhanced information sharing. There were

less iterations between the two teams, cutting down the time to solve defects, and improving product quality.

Benefits:

Better cooperation between teams.

Less frequent errors due to miscommunication.

Less iterations, faster turn-around-time.

Improved product quality.

Benefits of Social BPM

Increase information sharing between members of a team.

Prevent errors – users can warn each other about problems.

Solve issues – users can more easily ask and get answers on issues.

Increase collaborative spirit on team and thereby increase productivity.

Improve collaboration for development teams with comments on processes

Remove “information holes” and “blind spots”.

Reduce process bottlenecks.

Extend social collaboration to mobile devices.

Leverage social media behavior for better

team performance and results.

….the Lighter Side of Social BPM

PNMsoft’s Sequence Kinetics is an Intelligent

Business Process Management (BPM) Software

Suite which extends Microsoft platforms like

SharePoint, Dynamics and Azure with unparalleled

mobile, social and HotChangeTM capabilities.

Sequence manages processes for business and

public sector organisations worldwide.

Sequence Kinetics iBPMS

Global company, offices and partners network worldwide

Sequence Kinetics: leading Intelligent BPM Suite with tight integration to

Dynamics, mobile capabilities and unique HotChangeTM technology

Provider of Vertical and Horizontal BPM solutions

Endorsed by Bill Gates (Click Here for the video)

Gartner iBPMS Magic Quadrant 2012

IDC Major BPM Player 2011

Microsoft BPM & SOA Partner of the year finalist 2009

Trusted BPM partner for Fortune 2000 companies

About PNMsoft

Contact Us:

www.pnmsoft.com

info@pnmsoft.com

Phone: + 44 (0)1923 813420

Click Here to Sign up for a BPM Workshop Interested in BPM for your company, but not sure

where to begin? We offer an introductory BPM

workshop to help you explore your options for

business process improvement and control.