extra ordinaire janitorial and manpower services (sytems analysis and design)
DESCRIPTION
This is a presentation of our final project in Systems analysis and design wherein we were assigned to propose a new system for the company of our choice. Here, we chose a janitorial and manpower services company and studied their marketing system. After some interviews with their marketing manager, we learned that they had this telemarketing system to acquire prospective clients. From then, we proposed a system which is a web-based marketing system for them.TRANSCRIPT
Systems Analysis Study on Systems Analysis Study on the Telemarketing System of the Telemarketing System of Extra Ordinaire Janitorial and Extra Ordinaire Janitorial and Manpower ServicesManpower Services
Basnillo, Ruth Ann
Buce, Marjorie
Capilitan, Maria Lourdes
Lim, Ma. Louise
Extra Ordinaire Janitorial Extra Ordinaire Janitorial and Manpower Servicesand Manpower Services
Line of Business: Janitorial Services Manpower Services
Number of Customers: 21
Number of Transactions: approximately 50 per day
Mission:
to deliver an extra ordinary performance to meet customers satisfaction
through service excellence
Vision:to operate in other parts of the country
Overview of Existing SystemTelemarketing System
Marketing Manager searches prospective clients through the telephone directory
After that, he stores the information acquired in the company database which is Excel
He then contacts them and asks the prospective clients for permission to submit proposal
He would then create the company proposal and submit it to the prospective client after some follow ups
Statement of the Problem
General Problem:
only a few numbers of proposals are approved among the numerous proposals the company passed.
Objectives of the System:
General Objective:to open new markets and increase sales
opportunities for the company by creating a marketing system that’s web-based
Specific Objectivesto increase the flexibility of the company by
improving its ability to respond and adapt to the technological changes in the environment
to improve asset utilization by introducing them the functions and benefits of the computers they use
to increase the speed of time by reducing the long process cycle time of the company’s marketing system
Significance of the Study
means of increasing the number of approved proposals
provide means of enhancing the marketing system of the company
means of letting the company gain more clients
increase company’s ability to adapt to technological changes
Increase company’s utilization of assets
Existing Existing SystemSystem
Searchprospective client
Store prospectiveclient information
Contactprospective client
Submit proposal
gather prospectiveclient information
follow up
sendpersonally
MarketingManager
AreaManager
ProspectiveClient
Extraordinaire Telemarketing System
Create proposal
Use Case DiagramUse Case Diagram
Activity Activity diagramdiagramExisting Existing SystemSystem
Search Prospective Client
Store Prospective Client Information
Contact Prospective client
Submit Proposal
Specific Problems:
the company is not knownthe company does not prioritize advertisement
the company has no budget for advertisement
the company has few revenue
the company has few clients
Proposed Proposed SystemSystem
Use Case Diagram
Update Website
Search Prospective Clients
Send email to prospective Clients
Submit proposal
Save prospectiveclient information
to database
Link to company website
Send proposal through email
MarketingManager Prospective
Client
Extraordinaire Web-based marketing System
Create proposal