external service provider

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• External Service Provider https://store.theartofservice.com/the-external-service- provider-toolkit.html

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Page 1: External Service Provider

• External Service Provider

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 2: External Service Provider

Recruitment Recruitment approaches

1 An in-house personnel or human resources function may in some case

still conduct all stages of the recruitment process. In the smallest

organisations recruitment may be left to individual managers. More frequently whilst managing the overall recruitment exercise and the decision-making at the

final stages of the selection process external service providers may

undertake the more specialized aspects of the recruitment process.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 3: External Service Provider

Information and communications technology - Global Costs of IT

1 The average IT budget has the following breakdown: 31% –

personnel costs (internal) 29% – software costs (external/purchasing

category) 26% – hardware costs (external/purchasing category) 14% –

costs of external service providers (external/services)

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 4: External Service Provider

Institute of Internal Auditors - Mandatory Guidance: the Definition of Internal Auditing, the Code of ethics and the Standards

1 1200 – Proficiency and Due Professional Care 2070 - External

Service Provider and Organizational Responsibility for Internal Auditing

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 5: External Service Provider

Service-level agreement - Overview

1 This internal benchmarking can also be used to market test and provide a

value comparison between an in-house department and an external

service provider.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 6: External Service Provider

Outsourcing - Co-sourcing

1 Co-sourcing is a business practice where a service is performed by staff from

inside an organization and also by an external service provider. It can be a service performed in concert with a

client's existing internal audit department. The scope of work may focus on one or more aspects of the

internal audit function. Co-sourcing can serve to minimize sourcing risks,

increase transparency, clarity and lend toward better control over the processes

outsourced.https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 7: External Service Provider

Outsourcing - Identity management co-sourcing

1 The balance of this responsibility can vary depending on the service levels

required, and span from an all on-premise deployment, where the

identity service is built, hosted and operated within the organization’s IT

infrastructure and managed on-premise by the external service

provider

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 8: External Service Provider

Offshoring Research Network

1 Offshoring, according to the ORN, refers to the process of Procurement|sourcing

business functions or processes supporting home-based or global operations from a foreign country,

either through wholly owned organizational units (captive

offshoring/shared services) or external service providers (offshore outsourcing)

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 9: External Service Provider

Recruitment process outsourcing

1 'Recruitment Process Outsourcing' is a form of business process

outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities to

an external service provider.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 10: External Service Provider

Recruitment process outsourcing

1 The RPO Alliance, a group of the Human Resources Outsourcing Association (HROA), approved this definition in

February 2009: Recruitment Process Outsourcing (RPO) is a form of business

process outsourcing (BPO) where an employer transfers all or part of its

recruitment processes to an external service provider

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 11: External Service Provider

Co-sourcing

1 'Co-sourcing' is a business practice where a service is performed by staff

from inside an organization and also by an external service provider. It can be a

service performed in concert with a customer|client's existing internal audit

department. The scope of work may focus on one or more aspects of the

internal audit function. Co-sourcing can serve to minimize sourcing risks,

increase transparency, clarity and lend toward better control over the processes

outsourced.https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 12: External Service Provider

Business Service Management

1 BSM is distinctive in ensuring that business and customer objectives

provide an input which is considered when defining the IT Service

Management approach and the business services to be offered by

the IT Service Provider (whether an internal IT department or an external

service provider).

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 13: External Service Provider

Service provider

1 Type III SPs provide IT services to external customers and subsequently can be referred to as external service providers (ESPs) which range from a full IT organization/service outsource

via managed services or MSPs (managed service providers) to

limited product feature delivery via ASPs (application service providers).

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 14: External Service Provider

Service-level agreement - Overview

1 This internal benchmarking can also be used to market test and provide a

value comparison between an in-house department and an external

service provider.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 15: External Service Provider

Deutsche Bank - Spying scandal

1 The Bank has initiated steps to strengthen controls for the

mandating of external service providers by its Corporate Security

Department and their activities.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 16: External Service Provider

Relocation services - Internal delivery costs and outsourced supplier service fees

1 Hiring an external service provider is sometimes generalised as an all-or-

none proposition, connoting a process is conducted solely outside of the client organisation. Yet most

outsourcing arrangements are actually a mix of internal handling

and outsourcing activities.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 17: External Service Provider

Recruiter - Approaches

1 * In-house or human resources personnel may in some case still

conduct all stages of the recruitment process. In smaller organizations,

recruitment may be done by individual managers or recruiters. More frequently, whilst managing the overall recruitment exercise and the decision-making at the

final stages of the selection process, external service providers may

undertake the more specialized aspects of the recruitment process.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 18: External Service Provider

Bank of Nova Scotia - Portfolio evolution

1 Throughout the 20th century, the bank grew not only in size, but also in breadth of products and services.

Progress was conditioned by changing consumer needs, legal

changes, or acquisitions of external service providers. A short list follows:

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 19: External Service Provider

International Association for Near-Death Studies - History

1 In the period from 1992-2008 IANDS-offices were administered by external service

providers.

https://store.theartofservice.com/the-external-service-provider-toolkit.html

Page 20: External Service Provider

Relocation service - Internal delivery costs and outsourced supplier service fees

1 Hiring an external service provider is sometimes generalized as an all-or-

none proposition, connoting a process is conducted solely outside of the client organization. Yet most

outsourcing arrangements are actually a mix of internal handling

and outsourcing activities.

https://store.theartofservice.com/the-external-service-provider-toolkit.html