extending km outside the enterprise
DESCRIPTION
KM Chicago (November, 2005)TRANSCRIPT
North Suburban Library System
Extending KM Outside
the Enterprise
Christina Stoll Knowledge Manager & Special Library Liaison
Debbie Baaske Special Projects Coordinator & Academic Library Liaison
North Suburban Library System
NSLS
Our MissionTo enhance the power of member libraries through effective leadership, learning, partnership, visibility and advocacy. NSLS seeks innovation and embraces change that provides opportunities for growth.
Services for 650 member libraries include:• Library advocacy • Continuing education• Digitalization• Interlibrary loan delivery• Marketing• Web hosting
www.nsls.info
KM Vision and Implementation
North Suburban Library System
To capture, share and transfer our organizational knowledge to connect our members and employees to each other, to meaningful content, and to NSLS.
Goals• Learn more about KM and what it could do for our organization• Educate our members about KM• Increase NSLS’s effectiveness, efficiency, and level of service to members
Learning Organization• Foundation of our KM initiative • Team-based work structure
Consultant Assistance - APQC • Analysis of our knowledge use• Identified and provided recommendations for filling knowledge gaps
Our Knowledge Tools
North Suburban Library System
Intranet• Foundation for all pilot projects• “One stop shop” for capturing, accessing, and using our knowledge
Our Knowledge Tools
North Suburban Library System
Consulting Knowledge Base• Recordable, retrievable, and searchable knowledge base• Increased our level of service to members• Identified additional member needs
Our Knowledge Tools
North Suburban Library System
Consulting Knowledge Base – Searching & Results
Our Knowledge Tools
North Suburban Library System
Consulting Knowledge Base – Statistics & Knowledge Articles
Our Knowledge Tools
North Suburban Library System
Staff Expert Locator – Yellow Pages• Internal directory of staff experts on particular subjects• Aids staff in assisting our member libraries more efficiently• Creates a snapshot of staff expertise
Our Knowledge Tools
North Suburban Library System
Our Taxonomy•Redesigned Intranet and file system based off new taxonomy
Communities of Practice
What is a CoP?• Online community forum• A place to share ideas and learn from colleagues
Why CoPs for NSLS libraries?• Complement 30 face-to-face networking groups• Archived and made searchable• Increased retirement rate
North Suburban Library System
Communities of Practice
What CoPs Look Like
Communities of Practice
Discussions
Communities of Practice
Joining In…
Communities of Practice
Notifications
North Suburban Library System
Communities of Practice
Calendar
Communities of Practice
Looking for a Different CoP?
Communities of Practice
Profiles
You’ve Built it, Will They Come?
When do We Create a New CoP?• Does a need exist for an established group?• Review guidelines with group• Does it make sense to join them with an existing group?
Marketing Your CoP Internally and Externally• Promote them electronically• In person• Best of both worlds – electronically and in person
Design Team• Create a team to work on mission, vision, recruitment and discussion topics
• Give the participants ownership of the CoP• Each CoP should have a dedicated leader
North Suburban Library System
CoP Lessons
Learned and Future
North Suburban Library System
Lessons Learned• Passionate team leading the project• Have a plan and stick to it• APQC training was invaluable• Member involvement was necessary and useful
Future• Continue to add CoPs as needed• Partner with outside organizations• Make enhancements to CoP software• Remove or revitalize inactive CoPs
KM Outcomes and
Future
North Suburban Library System
Outcomes / Lessons Learned• Passionate team leading the project• Expert advice upfront ensured later success• Small wins and sharing the work load
Future of KM
