Extending Enterprise Search at AstraZeneca

Steven Woodward20th October 2015 | Enterprise Search Europe 20th October 2015

“Developing the Search Competency Centre to catalyse

innovation in a global organisation”

CTO – Enterprise Technology Thinking

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Developments in healthcare and technology are driving an ever-increasing pace of change. Advances in areas as diverse as mobility, internet of things, data & analytics, cloud computing and user experience are coming together in new and unpredictable ways, raising expectations on IT to innovate & deliver value to AstraZeneca

AZIT has established a new CTO Office to leverage emerging technologies to improve productivity and enhance our IT investments, whilst being aware of disruptive, game-changing opportunities in our industry.

Enterprise Architecture Leadership - Governing Technology Across AstraZeneca

Competency Centres – Build and Uplift New Capabilities within AstraZeneca

Technology Incubation Labs – Access, Accelerate & Adopt Emerging Technologies

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Technology Incubation Labs

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San Francisco is today’s Innovation Capital of the World and our tech lab will facilitate links with innovative research start-ups, venture capitalists and global technology leaders. This office provides new opportunities at the forefront of healthcare digital innovation and major breakthroughs in enterprise technology.

Today we have 3 tech labs in San Francisco, Cambridge and Shanghai. Presence in these key technology clusters gives an early view of emerging technologies, companies and start-ups

Cambridge is the most dynamic scientific business cluster in the world. We are surrounded by 19 science parks with over 1,500 high-tech companies, world class academic institutions at the bleeding edge of scientific research and key research hospitals like Addenbrookes.

Shanghai is emerging as the top city for tech innovation internationally and is predicted to become the global technology centre within 4 years. Our tech lab is able to tap into novel scientific research & development, advanced engineering, health nanotechnology and robotics.

The new CTO Office established this year and has made significant progress in uplifting technology innovation. Our technology incubation process has three phases:

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CTO Office: Catalysing New IT Skills & Innovation

Prototype the most innovative and enabling technological capabilities for our business, using our global technology scouting and our knowledge of external trends

Hackathons, 5 day free, out of the box

Pilot these new approaches by working on immediate problems within our Technology Labs and evaluate in a real business context

Business problem driven 90 days, paid time & materials

Fail fast, but for those that are successful, bring swiftly into the company and adopt the platform for other business areas and problems

Continuous agile development with business Product Owner.

Competency Centres

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Even though only established this year, significant progress made in uplifting technology innovation by creating competency centres that will upskill staff within AstraZeneca on the most critical capabilities for our business based on technology scouting and external trends.

These centres are initially incubated in our tech labs whilst the best and brightest are hired into AstraZeneca and we work on immediate business problems to demonstrate real value, but drive standards through experience, best practise and collaboration of likeminded individuals.

When ready, centres graduate and ownership transitions appropriately. By staggering our efforts, the CTO office can continually drive new competencies each year.

SearchMobilityUser Experience

Developed competency and Sinequa now used globally across AZ. In Q3, Search Factory established in Shared Services

Established centre to rationalise existing estate and develop new enterprise apps, set direction & champion mobile 1st excellence

Practical UX with key AZ projects whilst hired major talent. Improving usability in software, drugs and devices.

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Competency Centre: Search

Search-based applications – developed custom applications for specific business

problems – scientific search, competitive intelligence, medical affairs…

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Competency Centre: Search

Enterprise Search – developed in 8 weeks with Sinequa & Pebble. Launched to 60k

users in multiple language, indexing internal and cloud based documents.

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Search: Incubating UX Competency Centre

“it finally feels that you are being listened to”

UX Lab piloted with Enterprise Search using Sigma

40 quick fixes applied within 5 days

1 major functionality and design change implemented in 1 month

Already seen increase in feedback & usability

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Search: Incubating UX Competency Centre

New colour scheme – more intuitive Filters and People recommendations based

upon extracted entities – Inline social integration and feed back

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Search: Increased Functionality via Micro ApplicationsWhen you search google, it ‘knows’ what you want to do.

We have been experimenting with creating similar search cards, for common actions that users do…

• Book Holiday• Submit IT Ticket• Check free desk location• Password reset

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Video Transcription with Advanced Cloud Analytics

• Automatic transcription of videos via asynchronous API calls

• Sentence level entity extraction of terms allows extraction of key elements previously un- searchable

• Inline video playback, starting right where you want it to

• From concept to 60k users in 6 weeks!

Currently scouting new technologies in Sentiment Analysis, Reasoning Engines and personal information removal - please reach out!

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Search On The Move – Find People App Find people based on all their information such as name,

location, job title, biography and skills. Call or email the person you’ve found at the click of the

mouse or a touch of the screen. See where a person fits in AstraZeneca’s organisation, who

their manager is and if they have any direct reports. Geo-location aware to make it easier to meet colleagues by

sharing your current location on the map

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• Mobile enterprise app for approving travel, expenses and procurement requests from 10 systems!

• Futureproof – designed to easily integrate other ‘approvals’ with APIs

• Single mobile app for senior executives who lead busy lives to filter by most urgent ‘to do’

Search On The Move – Approvals App

Using Sinequa as a Mobile Back-end as a Service (MBaaS) to unify and query data on any mobile device.

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Search: It’s all about being one team

Eddie Wu Isobelle Derrig

Sunny Advani

To be successful, we find it’s critical that our partners feel part of our team every day.

YoussefBelghali

SteveSale

Mark Woolley

AdrianBarrass

Anilkumar Manchikatla

Ming Chen

To work with us or hear more, reach out to cto@astrazeneca.com